so much fun………..
Why Working at the Front Desk of a 5-Star Hotel is Fun
Working at the front desk of a 5-star hotel is fun for many reasons. First, you meet people from all over the world. They come from different countries and speak different languages. It is interesting to talk to them and learn new things.
Second, every day is different. Sometimes it is busy, and sometimes it is quiet. You never feel bored because there is always something new to do.
Third, you help guests. When you help someone and they smile or say thank you, it feels very good. You know you made their day better.
Fourth, you learn many new skills. You learn how to talk to people, solve problems, and stay calm when it is busy. These skills help you in life and in other jobs.
Also, speaking English is very important. Many guests speak English. If you speak English well, it is easier to help them. You can answer questions, give information, and solve problems. English helps you do your job better and makes you more confident.
In conclusion, working at the front desk is a fun and interesting job. You learn a lot, meet many people, and English helps you every day.
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Vocabulary:
- A reason – Why something happens or is done.
- A language – Words and rules people use to speak or write.
- Busy – Having many things to do.
- Quiet – With little or no sound.
- To feel bored – To feel that something is not interesting.
- To smile – To move your mouth to show you are happy.
- A skill – Something you can do well.
- To solve a problem – To find the answer to a problem.
- To stay calm – To be quiet and relaxed, not afraid or angry.
- A question – Something you ask to get information.
- Confident – Sure that you can do something well.
- A conclusion – The last part or the end of something.
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You remember?
1. What is a reason?
A. A place to sleep
B. Why something happens
C. A kind of food
2. What is a language?
A. A sport
B. A drink
C. Words people use to speak or write
3. What does „busy“ mean?
A. Having many things to do
B. Feeling cold
C. Being on holiday
4. What does „quiet“ mean?
A. Full of noise
B. With little or no sound
C. Very fast
5. What does it mean to feel bored?
A. To feel excited
B. To feel not interested
C. To feel hungry
6. What does it mean to smile?
A. To sleep
B. To cry
C. To move your mouth to show happiness
7. What is a skill?
A. A tool for cooking
B. Something you can do well
C. A part of a house
8. What does it mean to solve a problem?
A. To find the answer
B. To forget the problem
C. To make it bigger
9. What does it mean to stay calm?
A. To be angry
B. To be noisy
C. To be quiet and relaxed
10. What is a question?
A. Something you ask to get information
B. A kind of food
C. A place in a city
11. What does „confident“ mean?
A. Not sure about something
B. Sure you can do something well
C. Very tired
12. What is a conclusion?
A. The last part of something
B. The first page of a book
C. A new idea
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Fill in, words given below:
- The hotel is very __________ in the afternoon when many people come.
- The lobby is __________in the evening, not much to do, and I like it.
- I always smile when a guest comes to the __________ desk.
- I feel __________ when I answer questions in English.
- The __________ asks a question, and I try to help.
- I __________ a problem when a guest cannot open the door.
- I do not feel __________ because I always have work to do.
- Speaking English is a __________I use every day at work.
- I stay _________ when the phone rings and guests are waiting.
guest – busy – bored – quiet – skill – front – calm – confident – solve
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True/false?
- The hotel is busy in the morning.
- The front desk is always quiet.
- I smile when I help guests.
- Guests never ask questions.
- I feel confident when I speak English.
- I solve problems for the guests.
- I feel bored when I have nothing to do.
- English is a language I use at work.
- I stay calm when the hotel is busy.
- Smiling makes guests unhappy.
________________________-
false: 2,4, 10
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Answer in complete sentences:
:
- Is the hotel busy or quiet in the morning?
- Do you smile when guests come?
- What do guests ask at the front desk?
- Do you solve problems for guests?
- What language do you speak at work?
- How do you feel when you speak English well?
- Do you feel bored when there is no work?
- What do you do when the hotel is busy?
- Is smiling good for guests?
- Why do you work at the hotel?
___________________
Possible answers:
- The hotel is busy or quiet in the morning.
- Yes, I smile when guests come.
- Guests ask questions at the front desk.
- Yes, I solve problems for guests.
- I speak English at work.
- I feel confident when I speak English well.
- Sometimes, I feel bored when there is no work.
- I stay calm when the hotel is busy.
- Yes, smiling is good for guests.
- I work at the hotel for a good reason.
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Complete the interview:
1. Q: Is your office busy or quiet?
A: __________
2. Q: __________
A: Yes, I smile every day.
3. Q: Do people ask questions at your office?
A: __________
4. Q: __________
A: Yes, I solve problems for my team.
5. Q: What language do you speak at work?
A: __________
6. Q: __________
A: Yes, I feel confident.
7. Q: Do you feel bored sometimes?
A: __________
8. Q: __________
A: I stay calm and work hard.
9. Q: Is smiling good at work?
A: __________
10. Q: __________
A: I like my job because I help people.
_______________
Fill in above:
- I speak English at work.
- What do you do when the office is busy?
- Why do you like your job?
- Do you solve problems at your job?
- My office is busy in the morning.
- Do you feel confident when you speak English?
- Yes, smiling is good for everyone.
- Do you smile at your coworkers?
- Sometimes, I feel bored when it is quiet.
- Yes, people ask many questions.
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Now you interview one of the friends of Salas about him – how to form questions and give answers in present simple:
1. Q: Is Salas’s office busy or quiet?
A: His office is busy in the morning.
2. Q: Does Salas smile at his coworkers?
A: Yes, he smiles every day.
3. Q: Do people ask Salas questions at his office?
A: Yes, people ask him many questions.
4. Q: Does Salas solve problems at his job?
A: Yes, he solves problems for his team.
5. Q: What language does Salas speak at work?
A: He speaks English at work.
6. Q: Does Salas feel confident when he speaks English?
A: Yes, he feels confident.
7. Q: Does Salas feel bored sometimes?
A: Sometimes, he feels bored when it is quiet.
8. Q: What does Salas do when the office is busy?
A: He stays calm and works hard.
9. Q: Is smiling good for Salas at work?
A: Yes, smiling is good for him and everyone.
10. Q: Why does Salas like his job?
A: He likes his job because he helps people.