common upselling opportunities

Ways Hotels Can Upsell

Hotels can offer guests more services and better experiences for a small extra cost. This is called upselling. Upselling can make guests happy and help the hotel earn more money. There are many ways hotels can do upselling. Here are the most common ways:

1. Room Upgrades

Hotels can offer guests a better room than the one they booked. For example, a guest may book a standard room, but the hotel can offer a deluxe room or a suite.

The hotel can explain the benefits of the better room. For example: it may have a nice view, a balcony, a bigger bed, or be on a higher floor.

Receptionists can say things like:

“For only $25 more per night, you can stay in a deluxe room with a sea view and a bigger bathroom. Would you like to upgrade?”

Room upgrades are popular because guests enjoy more comfort and a better experience during their stay.

2. Meal Plans and Dining

Hotels can offer different meal options. Guests may want breakfast only, half-board (breakfast and one more meal), or full-board (all meals included).

Hotels can also suggest special dining experiences. For example, a rooftop dinner, a candlelight meal, or a buffet with many dishes.

Receptionists can say:
“Would you like to add our breakfast buffet for $10 per person? It includes fresh fruit, pastries, and hot dishes.”

Meal plans and special dining make the guest’s stay more enjoyable. Guests often like trying new food and special meals.

3. Spa and Wellness Services

Hotels can offer relaxing services to guests. This can include a massage, a facial, or a body scrub.

They can also offer wellness packages for couples or families. Packages can include more than one service for a special price.

Receptionists can say:
“We have a spa special today: a 60-minute Thai massage for $25. Would you like to try it after check-in?”

Spa and wellness services help guests relax and feel comfortable, and many people enjoy this extra attention.

4. Transportation and Tours

Hotels can help guests with transportation. They can offer a private airport transfer instead of a shared shuttle. This is faster and more comfortable.

Hotels can also suggest local tours or cultural experiences, like city tours, museum visits, or car rentals.

Receptionists can say:
“Would you prefer a private car to the airport tomorrow? It is faster and more comfortable.”

Transportation and tours are helpful because guests can enjoy the city more easily.

5. Early Check-in or Late Check-out

Hotels can offer more flexible times for guests. Some guests arrive early in the morning, and some leave late in the evening.

Receptionists can offer:
“Your flight is in the evening. Would you like to keep your room until 4 PM for an extra $15?”

This is useful for guests because they do not have to wait or leave early, and it helps the hotel earn extra income.

6. In-room Amenities and Special Setups

Hotels can make the guest’s room more special. They can offer flowers, cake, or room decoration for birthdays, anniversaries, or honeymoons.

Receptionists can ask:
“Would you like us to prepare a romantic decoration with flowers and candles for your anniversary?”

This service makes guests feel special and appreciated. It also creates memorable experiences.

7. Event or Meeting Packages

For business guests, hotels can offer special upgrades for meetings or events.

For example, hotels can offer larger meeting rooms, coffee breaks, special equipment, or projector and screen packages.

This helps business guests have a comfortable and professional experience. It also helps the hotel earn more from corporate clients.

Conclusion

Hotels can upsell in many ways. Room upgrades, meal plans, spa services, transportation, flexible times, in-room amenities, and meeting packages are all common examples.

Upselling is good for guests because it gives them more comfort and better experiences. It is also good for the hotel because it increases revenue and guest satisfaction.

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Multiple choice, one answer correct:

What is upselling in a hotel?
a) Offering something extra for guests
b) Giving free towels to guests
c) Asking guests to leave early
What can hotels offer as a room upgrade?
a) Extra pillows for free
b) A bigger bed or higher floor
c) Free breakfast in the room
Why do hotels suggest room upgrades?
a) Guests enjoy a better stay
b) Guests clean rooms faster
c) Guests pay less money
What is included in a meal plan upsell?
a) Free tea and water
b) Free towels in the room
c) Breakfast or half-board meals
What is a special dining upsell?
a) Candlelight dinner offer
b) Room cleaning service
c) Extra bed in the room
What can hotels offer in spa services?
a) Free shower in the room
b) Massage or facial for guests
c) Extra towels in the room
Who can use wellness packages?
a) Couples or families visiting
b) Hotel staff members only
c) Cleaning team in the hotel
What is a transportation upsell?
a) Free bus ticket to city
b) Private car to the airport
c) Free water in the room
What can hotels offer for tours?
a) Free maps at reception
b) Extra beds in the room
c) City or cultural tours
What is a late check-out?
a) Cleaning the room late
b) Free drinks at the lobby
c) Leaving the room later than usual
Why do hotels offer in-room amenities?
a) To make guests feel special
b) To reduce hotel costs
c) To speed up cleaning
What is a personalized upsell?
a) Free towels and soap
b) Services that match guest needs
c) Services for staff only
Why are meeting packages offered?
a) To reduce guest comfort
b) To save the hotel money
c) To help business guests
How should staff do upselling?
a) Friendly, helpful, professional
b) Ask all guests to pay more
c) Ignore guest requests
Why is upselling good for the hotel?
a) Guests pay less money
b) Guests enjoy extra services
c) Staff can work faster

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Answers:

1a, 2b, 3a, 4c, 5a, 6b,
7a, 8b, 9c, 10c, 11a,
12b, 13c, 14a, 15b

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Interview: Common Upselling Opportunities in Hotels

Interviewer: Good morning! Can you tell us what upselling is?
Expert: Good morning! Upselling is offering guests something extra or better for a small cost.

Interviewer: What is one common upselling opportunity?
Expert: Hotels often offer room upgrades to a bigger or better room.

Interviewer: How do meal plans work for upselling?
Expert: Guests can pay a little more for breakfast, half-board, or full-board meals.

Interviewer: Can hotels offer special dining experiences?
Expert: Yes, hotels can offer candlelight dinners or rooftop meals for an extra cost.

Interviewer: What about spa services?
Expert: Hotels can offer massages, facials, or wellness packages.

Interviewer: Who usually uses wellness packages?
Expert: Couples and families often use these packages.

Interviewer: Are transportation services an upselling opportunity?
Expert: Yes, hotels can offer private airport transfer or local tours.

Interviewer: Can guests get more flexible check-in or check-out times?
Expert: Yes, hotels can offer early check-in or late check-out for extra money.

Interviewer: Are there in-room upsells?
Expert: Yes, hotels can offer flowers, cakes, or room decorations for special occasions.

Interviewer: Can business guests benefit from upselling?
Expert: Yes, hotels offer meeting packages, bigger rooms, or coffee breaks for business guests.

Interviewer: Why do hotels use upselling?
Expert: Upselling helps hotels earn more money and make guests happy.

Interviewer: Does upselling help guests feel special?
Expert: Yes, it gives guests a better and personal experience.

Interviewer: How should hotel staff perform upselling?
Expert: Staff should be friendly, helpful, and professional.

Interviewer: What is the main benefit for guests?
Expert: Guests enjoy extra comfort and better service.

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Reading comprehension questions:

Who is interviewed?
What is upselling?
Name one common upselling opportunity.
How can hotels offer meal plans?
Name one special dining upsell.
What can hotels offer in spa services?
Who uses wellness packages?
What is a transportation upsell?
Can guests get flexible check-in or check-out?
Name one in-room upsell.
How can business guests benefit?
Why do hotels use upselling?
Does upselling make guests feel special?
How should staff perform upselling?

______________________

Answers:

An expert
Offering guests something extra or better for a small cost
Room upgrades
Guests can pay more for breakfast, half-board, or full-board meals
Candlelight dinners or rooftop meals
Massages, facials, or wellness packages
Couples and families
Private airport transfer or local tours
Yes, guests can pay for early check-in or late check-out
Flowers, cakes, or room decorations
Meeting packages, bigger rooms, or coffee breaks
To earn more money and make guests happy
Yes, it gives a better and personal experience
Friendly, helpful, and professional

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1. Room Upgrades

Dialogue: Upselling for a Business Guest

Receptionist: Good afternoon! Welcome to Sunshine Hotel. How can I help you today?

Guest: Hello. I have a reservation for a regular room. My name is Mr. Lewis.

Receptionist: Thank you, Mr. Lewis. Let me check your booking… Yes, I see your reservation. You booked a standard room.

Guest: Yes, that’s right. I’m here on a working holiday.

Receptionist: Oh, I see. So, you will be working a bit and also enjoying your trip.

Guest: Exactly. I have some meetings and a few days to relax.

Receptionist: That’s good. I want to mention, we have a room that might suit your needs better. It’s a deluxe room with a desk and quiet space. This can be useful if you need to work comfortably.

Guest: How much extra is that?

Receptionist: Only $20 more per night. The room is a bit bigger, very quiet, and has a good workspace and fast Wi-Fi. It can make working easier and more comfortable.

Guest: Hmm, that sounds interesting.

Receptionist: If you like, you can try it for your stay. But your standard room is also very nice. There is no problem if you prefer it.

Guest: I see. I think I will take the deluxe room. It seems useful for my meetings.

Receptionist: Great! I will upgrade your room. You will have a quiet space, a bigger desk, and very comfortable Wi-Fi.

Guest: Perfect, thank you.

Receptionist: You are welcome! Also, if you need anything else for work, like printing or meeting support, feel free to ask.

Guest: I will. Thank you for your help.

Receptionist: Enjoy your stay, Mr. Lewis. I hope you have a productive and pleasant trip!

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✅ Notes on this dialogue:

The upsell is friendly, not pushy.
Focused on the guest’s needs (business, working holiday).
Professional and A2-level English.
Gives benefits without pressure.

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Dialogue: Family Check-in and Gentle Upselling

Receptionist: Good afternoon! Welcome to Sunshine Hotel. How was your journey?

Guest (Parent): Hello! It was good, thank you. We are happy to be here with our children.

Receptionist: Wonderful! We are very happy to have you and your family. Here at the front desk, I have some chocolate and candy for the kids. Please enjoy!

Child 1: Wow! Thank you!

Child 2: Yum! I like chocolate!

Receptionist: I’m glad you like it! While you enjoy a little treat, I can tell you about some fun activities for children in our hotel. We have a kids’ playroom, a swimming pool with small slides, and a craft corner where they can make art and play games.

Guest (Parent): That sounds very nice. Our children will enjoy that.

Receptionist: Yes, we hope they will have a great time. Also, we have special meals for children in our restaurant. You can order smaller portions, and the menu has fun shapes and healthy options.

Guest (Parent): Oh, that is perfect for them.

Receptionist: Great! Now, I see you booked a regular family room. If you like, we have another room that is a little bigger and has two separate sleeping areas for children and parents. It gives more space for everyone.

Guest (Parent): How much extra would that cost?

Receptionist: Only $20 more per night. Many families like this room because it is comfortable, and the children have their own space to play and sleep. Of course, it is your choice, and your regular room is ready too.

Guest (Parent): Let us think… It does sound nice, but we can start with our room first.

Receptionist: Absolutely! No problem at all. Your room is ready, and if you want to change later, just let us know.

Child 1: Can we go to the pool now?

Receptionist: Of course! The pool is open from 8 AM to 8 PM. Don’t forget to try the kids’ activities later, too.

Guest (Parent): Thank you very much. The children are very happy already.

Receptionist: You’re welcome! We are happy to make your stay fun and comfortable. Enjoy your stay!

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✅This dialogue includes:

Gentle upselling (bigger family room) without pushing
Chocolates and candy for the children, with happy reactions
Kids’ activities (playroom, pool, craft corner)
Special meals for children
True A2 language, friendly and natural

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Dialogue: Honeymoon Check-in and Gentle Upselling

Receptionist: Good afternoon! Welcome to Sunshine Hotel. How was your trip?

Guest (Husband): Hello! It was very nice. We are here for our honeymoon.

Receptionist: Oh, congratulations! That is wonderful news! We are very happy to have you celebrate your honeymoon with us.

Guest (Wife): Thank you! We are excited to be here.

Receptionist: I’m sure you will have a lovely stay. Since it is your honeymoon, I want to mention something special. We have a honeymoon suite available. It has a bigger bed, a beautiful view, a private sitting area, and every evening a surprise — a small culinary delight for you to enjoy together.

Guest (Husband): Oh, really? That sounds amazing.

Receptionist: Yes! And if you choose the honeymoon suite, we also include a candlelight dinner for two at our restaurant tonight. It is a special offer just for couples like you.

Guest (Wife): That sounds perfect! How much extra is it?

Receptionist: Only $30 more per night for the suite and the special dinner. Of course, it is your choice, and your current room is ready too.

Guest (Husband): Let’s do it! The suite with the dinner and evening surprise sounds wonderful.

Receptionist: Wonderful! I will update your booking to the honeymoon suite. You will love the view, the private sitting area, the candlelight dinner, and the evening culinary surprises.

Guest (Wife): Thank you very much! This is very thoughtful.

Receptionist: You’re very welcome! Congratulations again, and we hope your stay is romantic and memorable.

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✅ New elements added:

Private sitting area in the honeymoon suite
Evening surprise: culinary delight
Gentle upselling with clear benefits for honeymoon couples
True A2-friendly, professional, and friendly language

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Dialogue: Personalized Upgrade for a Regular Guest

Receptionist: Good afternoon! Welcome back to Sunshine Hotel. It’s great to see you again. How have you been?

Guest: Hello! I’m doing well, thank you. It’s nice to be back.

Receptionist: We are happy to have you again. I remember that you like quiet rooms with a view, and you prefer rooms with a larger bathroom.

Guest: Yes, that’s right. It makes my stay much more comfortable.

Receptionist: I have a suggestion for you. We have a deluxe room available today. It is very quiet, has a great view, and a bigger bathroom — just what you like.

Guest: Oh, really? That sounds nice.

Receptionist: Yes, and it’s only $20 more per night. Many of our regular guests enjoy this upgrade because it meets their personal preferences.

Guest: That does sound good. I like the view and the quiet.

Receptionist: Great! If you’d like, I can prepare your room now. I can also leave some chocolate and a welcome drink, just as you enjoy.

Guest: Perfect! Thank you. I appreciate that you remember my preferences.

Receptionist: You’re very welcome! We always try to make your stay as comfortable as possible. I hope you enjoy your upgrade and have a relaxing visit.

Guest: I’m sure I will. Thank you!

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✅Key points included:

Personalized upselling based on guest’s known likes and dislikes
Gentle offer with no pressure
Upgrade benefits clearly stated (quiet room, view, larger bathroom)
Added personal touch with chocolate and welcome drink
True A2-level dialogue, friendly and professional

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Dialogue 1: Regular Guest with Known Dislikes [PS: could be me 😉 ]

Receptionist: Good afternoon! Welcome back to Sunshine Hotel. It’s nice to see you again.

Guest: Hello! Thank you. It’s good to be back.

Receptionist: We are happy to have you again. I remember that you like quiet rooms, but you don’t like rooms near the elevator.

Guest: Yes, that’s right. I cannot sleep well if the room is too noisy.

Receptionist: No problem. Today, I can offer you a deluxe room on the upper floor, far from the elevator. It is quiet, has a nice view, and a bigger bathroom.

Guest: That sounds perfect!

Receptionist: It is only $20 extra per night. Of course, your regular room is ready too if you prefer.

Guest: No, I think I will take the upgrade. I like quiet rooms and a good view.

Receptionist: Excellent! I will prepare it for you. I also left some chocolate and a welcome drink, just like last time.

Guest: That’s very thoughtful. Thank you!

Receptionist: You’re welcome! We always try to make your stay comfortable and enjoyable.

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✅Key points included:

Personalized upselling avoiding dislikes
Gentle, friendly offer, no pressure
Benefits clearly mentioned: quiet room, view, bigger bathroom
Small personal touch: chocolate and welcome drink
True A2-level dialogue

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Dialogue 2: Combined Check-in – Honeymoon Couple + Family

Receptionist: Good afternoon! Welcome to Sunshine Hotel. It’s great to see you all today.

Guest (Husband, Couple): Hello! We are here for our honeymoon.

Guest (Parent, Family): Hi! We booked a regular family room.

Receptionist: Wonderful! Congratulations on your honeymoon! And welcome back to you as well. We are happy to have everyone here.

Receptionist (to kids): I have some chocolate and candy for you. Please enjoy!

Child 1: Wow! Thank you!

Child 2: Yummy!

Receptionist (to parents): While the kids enjoy a treat, I can tell you about our hotel activities. We have a playroom, a swimming pool with small slides, and a craft corner for children. We also have special meals for kids with fun shapes and healthy options.

Parent: That sounds perfect. The children will love it.

Receptionist (to honeymoon couple): Since it is your honeymoon, we have a special offer. We have a honeymoon suite available. It has a bigger bed, a private sitting area, and every evening a small culinary surprise. If you take this suite, we also include a candlelight dinner for two tonight.

Wife: That sounds amazing!

Receptionist: It’s only $30 more per night. Of course, your regular room is ready too if you prefer.

Husband: Let’s take the suite! The candlelight dinner and evening surprise sound perfect.

Receptionist (to family): For your family, we have a bigger family room available with extra beds and more space for the children to play. It’s only $20 more per night.

Parent: That does sound good. Let’s take the upgrade.

Receptionist: Excellent! I will prepare both rooms. Don’t forget, kids can enjoy the pool and craft corner, and the couple will have the romantic dinner tonight.

Child 1: Can we go swimming now?

Receptionist: Of course! The pool is open from 8 AM to 8 PM.

Wife: Thank you! This is going to be a wonderful stay.

Receptionist: You’re very welcome! We hope everyone enjoys your stay and has a fun and memorable time.

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✅Key points included:

Gentle upselling for both honeymoon couple and family
Chocolates for children, happy reactions
Kids’ activities (pool, craft corner, playroom)
Special meals for children
Romantic extras for couple: honeymoon suite, private sitting area, candlelight dinner, evening culinary surprise
True A2-level dialogue, friendly and professional, no pushy language

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Dialogue: Couple Check-in with Specific Preferences [PS: could be me 😉 ]

Receptionist: Good afternoon! Welcome to Sunshine Hotel. How was your journey?

Guest (Husband): Hello! It was good, thank you. We are here for five days.

Receptionist: Wonderful! We are happy to have you. Do you have any special preferences for your room?

Guest (Wife): Yes. We like a quiet room. Not near the elevator, not near the restaurant, and definitely not near the kitchen.

Guest (Husband): And we do not want a room with a connecting door to another room.

Receptionist: I understand. Let me check… We have a deluxe room on the top floor at the end of the hall. It is quiet, away from the elevator, the restaurant, and the kitchen. There is no connecting door, and fewer rooms are next to it.

Guest (Wife): That sounds perfect.

Receptionist: Excellent! It is available for your five-night stay.

Guest (Husband): Thank you. We like quiet rooms.

Receptionist: You’re welcome! If you like, we also have a room with a slightly larger space and a small balcony. It is on the same floor and just $20 more per night. Many guests enjoy this upgrade for longer stays.

Guest (Wife): Hmm… The quiet and location are most important to us.

Receptionist: Of course. Your current room meets all your preferences. The upgrade is optional.

Guest (Husband): No, we will take the quiet room you suggested.

Receptionist: Perfect! I will prepare it for you. Here are your keys. If you need anything during your stay, please let us know.

Guest (Wife): Thank you. We are very happy with this room.

Receptionist: You’re very welcome! Enjoy your five-day stay. We hope it will be quiet and comfortable.

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✅Key points included:

Guest-specific preferences carefully respected (quiet, away from elevator, restaurant, kitchen, no connecting door, top floor, end of hall)
Gentle upselling offered (larger room with balcony) without pressure
Clear, friendly A2-level language
Professional and welcoming tone

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2. Meal plans and dining

Dialogue: Meal Plans and Dining Upselling

Receptionist: Good afternoon! Welcome to Sunshine Hotel. How was your trip?

Guest: Hello! It was good, thank you.

Receptionist: Wonderful! I see you booked a room only. Did you know we offer meal plans here at the hotel?

Guest: Meal plans? What do you mean?

Receptionist: Yes. You can add breakfast, half-board, or full-board meals during your stay. Many guests find it very convenient.

Guest: Oh, I see. What is included in breakfast?

Receptionist: Our breakfast buffet has fresh fruit, pastries, hot dishes, and coffee or tea. We also have vegan and gluten-free options so everyone can enjoy a meal.

Guest: That sounds great!

Receptionist: If you like, we also have special dining experiences, like a candlelight dinner, rooftop dinner, or themed buffet. They are optional, but many guests enjoy trying them at least once.

Guest: Hmm… That sounds interesting.

Receptionist: For example, if you add the half-board plan, it includes breakfast and one dinner. You can try our rooftop restaurant with a view. It is only $15 extra per person per day.

Guest: That seems reasonable.

Receptionist: And for children, we have fun meals shaped like animals or stars, healthy and tasty. Children under six years old eat from the buffet for free, so it is very convenient for families.

Guest: Oh, that is perfect! Our little one will enjoy that.

Receptionist: Great! Would you like me to add the half-board meal plan for your stay? It makes dining easy and lets you enjoy the hotel’s restaurant fully.

Guest: Yes, please. That would be perfect.

Receptionist: Excellent! I will update your booking. Your meals will be ready from tomorrow morning, including vegan and gluten-free options, and the buffet for children under six.

Guest: Thank you very much.

Receptionist: You’re welcome! We hope you enjoy your meals and your stay.

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✅ Key Updates:

Children under 6 eat from the buffet for free
Vegan and gluten-free options included
A2-level, natural and friendly
Gentle upselling, no pressure
Family-friendly and professional

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3. Spa and wellness services

Dialogue: Honeymoon Couple – Romantic Beach Dinner Upselling

Receptionist: Good afternoon! Welcome to Sunshine Hotel. How was your trip?

Guest (Husband): Hello! It was very good. We are here for our honeymoon.

Guest (Wife): Yes, it’s our first time here.

Receptionist: Congratulations! That is wonderful news. We are very happy to have you celebrate your honeymoon with us.

Guest (Wife): Thank you! We are excited.

Receptionist: I want to tell you about something very special for honeymoon couples. We can arrange a private dinner on the beach, in a quiet area, just for the two of you. The table is decorated with lights and candles, and you can hear only the waves around you.

Guest (Husband): That sounds amazing.

Receptionist: Yes! It is a very romantic experience. You will have your own table, away from other guests, with a beautiful view of the sea. We prepare a special menu for the evening.

Guest (Wife): Wow! That is perfect for our honeymoon.

Receptionist: If you would like, I can reserve it for one evening during your stay. It is $50 for the private dinner, including the decorations and special setting. Of course, your regular dining plan is ready too.

Guest (Husband): We like the sound of the waves and being alone. Let’s do it!

Receptionist: Excellent! I will arrange everything. The lights, candles, and special dinner will be ready for you. You will have a quiet and romantic evening.

Guest (Wife): Thank you very much. This is very thoughtful.

Receptionist: You’re very welcome! We hope this dinner makes your honeymoon unforgettable.

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✅ Key Points Included:

Gentle upselling for a romantic experience
Private beach dinner with lights, candles, quiet, and sounds of waves
Special menu prepared
Optional, no pressure on the couple
True A2-friendly dialogue
Focused on creating a personalized, romantic experience

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Dialogue: Spa Reception – Massage with Optional Extras and Price Mention

Receptionist: Good afternoon! Welcome to Sunshine Spa. How can I help you today?

Guest: Hello! I would like a simple massage, please.

Receptionist: Of course! We have a few options. You can choose a relaxing Swedish massage, a deep tissue massage, or an aromatic massage.

Guest: What is the difference?

Receptionist: The Swedish massage is gentle and relaxing. The deep tissue massage focuses on muscles and tension. The aromatic massage uses essential oils with relaxing scents.

Guest: Hmm… I think I just want something relaxing.

Receptionist: Perfect. For the aromatic massage, you can choose from lavender, citrus, or peppermint oils. Each scent helps you feel calm and refreshed.

Guest: I like lavender.

Receptionist: Excellent choice! Lavender is very relaxing. Would you like a 30-minute or 60-minute massage?

Guest: 60 minutes, please.

Receptionist: Great! One more thing — would you like relaxing background music during your massage? Many guests enjoy it.

Guest: Yes, that sounds nice.

Receptionist: Wonderful! Also, if you want extra services, like a facial or a body scrub, I can arrange them for you. Just to let you know, each extra service costs $25. I will only suggest it if you ask or choose it, so there is no pressure.

Guest: Okay, I just want the massage for now.

Receptionist: Perfect! I will prepare your room with lavender oil and soft music. Please follow me.

Guest: Thank you! I am looking forward to it.

Receptionist: You’re welcome! Enjoy your massage and relax.

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✅Key Points Included:

Gentle upselling: massage types, oils, scents, music
Extra services clearly mention the price ($25)
Guest chooses naturally, no pressure
True A2-level, friendly, professional dialogue

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Dialogue: Front Desk – Sauna & Massage for Tired Couple, Price on Request

Receptionist: Good evening! Welcome back to Sunshine Hotel. You both look a little tired. How was your cultural tour today?

Guest (Husband): Hello! It was amazing, but very long. We are a bit tired.

Guest (Wife): Yes, lots of walking and visiting places.

Receptionist: I can imagine! You worked hard today. To help you relax and regain energy, may I suggest our sauna and massage package? Many guests love it after a long day.

Guest (Husband): That sounds nice. How much is it?

Receptionist: The package is $80 per person, and tonight we can offer a 10% discount for you.

Guest (Wife): Oh, that is very good. We would like to do it.

Receptionist: Perfect! When would you like to start with the sauna?

Guest (Husband): Maybe in about 30 minutes?

Receptionist: Excellent. The massage will start right after the sauna, in the same room. We can make it romantic with candlelight for you both. Each of you will have a therapist.

Guest (Wife): That sounds wonderful.

Receptionist: Also, would you like a male or female therapist for each of you?

Guest (Husband): I would like a male, and my wife will have a female.

Receptionist: Very well. I will prepare the room with candles and soft lighting, and your therapists will be ready after the sauna. You can enjoy the sauna first and then the massage together in the same room.

Guest (Wife): Thank you! We are really looking forward to it.

Receptionist: You’re very welcome! Relax, enjoy, and let us take care of everything.

✅ Key Points Included:

Friendly welcome and recognition of tiredness
Gentle upselling: sauna + massage package
Price mentioned only on guests’ request ($80 per person, 10% discount)
Romantic setup: candlelight, same room
Choice of male or female therapist
True A2-level, professional, and detailed dialogue

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[to be honest, as a guest I wouldn’t like to be offered such a compact package below, in such a short time;-) ]

Full Guest Experience Dialogue – Room, Dinner, and Spa

Receptionist: Good afternoon! Welcome to Sunshine Hotel. How was your trip?

Guest (Husband): Hello! It was very good, thank you.

Guest (Wife): Yes, we are happy to be here.

Receptionist: Wonderful! I see you booked a standard room. Would you like to upgrade to a bigger room or a room with a view? Many guests enjoy it.

Guest (Husband): How much extra is it?

Receptionist: It is $25 per night. You will get a bigger bed, better view, and more space.

Guest (Wife): That sounds nice. Let’s do it.

Receptionist: Perfect! Your room is now upgraded. Also, we have meal plans. You can add breakfast, half-board, or full-board.

Guest (Husband): What is included in breakfast?

Receptionist: Our buffet has fresh fruit, pastries, hot dishes, coffee, and tea. We also have vegan and gluten-free options. Children under six eat from the buffet for free.

Guest (Wife): Oh, that is very convenient. We have a little child.

Receptionist: Great! Would you like to add the half-board plan? It includes breakfast and one dinner each day.

Guest (Husband): Yes, please.

Receptionist: Excellent! Now, after your long day, you may want to relax at our spa. We have a sauna and massage package. It is very relaxing.

Guest (Wife): That sounds good. How much is it?

Receptionist: It is $80 per person, but tonight we can give a 10% discount for you.

Guest (Husband): That is fine. We want to do it.

Receptionist: Perfect! When do you want to start with the sauna?

Guest (Wife): In about 30 minutes.

Receptionist: Excellent. After the sauna, the massage will start in the same room. We can make it romantic with candlelight. Each of you will have a therapist.

Guest (Husband): That sounds wonderful.

Receptionist: Also, do you want a male or female therapist for each of you?

Guest (Husband): I want a male, and my wife wants a female.

Receptionist: Very well. I will prepare the room with candles and soft light.
———–end of dilaogue—————
You can enjoy the sauna first, then the massage together.

Guest (Wife): Thank you! We are really looking forward to it.

Receptionist: You are welcome! Enjoy your upgraded room, meals, and spa experience. Relax and have a wonderful stay.

______________________

✅ Key Features :

Room upgrade upselling (price mentioned clearly)
Meal plan upselling, including vegan, gluten-free, and children under six free
Spa & sauna upselling, romantic candlelight setup, therapist choice
Price is only mentioned when guests ask
All dialogues are friendly, professional, simple A2-level English
Smooth flow from check-in → room → meals → relaxation → spa

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🏨 Upselling in the hotel business – how to…………., opportunities, part 3/6 (A2)🏨

Ways Hotels Can Upsell

1. Room Upgrades

2. Meal Plans and Dining

3. Spa and Wellness Services

4. Transportation and Tours

5. Early Check-in or Late Check-out

6. In-room Amenities and Special Setups

7. Event or Meeting Packages

Conclusion

Multiple choice, one answer correct:

______________Answers:

Interview: Common Upselling Opportunities in Hotels

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1. Room Upgrades

Dialogue: Upselling for a Business Guest

Dialogue: Family Check-in and Gentle Upselling

Dialogue: Honeymoon Check-in and Gentle Upselling

Dialogue: Personalized Upgrade for a Regular Guest

—————————————-

Dialogue 1: Regular Guest with Known Dislikes [PS: could be me 😉 ]

——————————-

Dialogue 2: Combined Check-in – Honeymoon Couple + Family

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Dialogue: Couple Check-in with Specific Preferences [PS: could be me 😉 ]

——————————

2. Meal plans and dining

Dialogue: Meal Plans and Dining Upselling

3. Spa and wellness services

Dialogue: Honeymoon Couple – Romantic Beach Dinner Upselling

———————————–

Dialogue: Spa Reception – Massage with Optional Extras and Price Mention

——————————————-

Dialogue: Front Desk – Sauna & Massage for Tired Couple, Price on Request

✅ Key Points Included:

Full Guest Experience Dialogue – Room, Dinner, and Spa

______________________

Weitere Beiträge

Language levels, A1, B2, C2……. what? (revised version, examples added)

🥳The texts presented………

Language levels, A1, B2, C2……. what?

Ears and brain: the language team (A1, present simple)

______________
Answers: