a list of useful words, and another one for verbs
reception and lobby vocabulary definition (a1) translation reception the place where guests check in front desk desk where guests get help lobby main area at the entrance lobby lounge comfortable area for guests to sit receptionist person at the front desk concierge worker who helps guests with requests bell desk place for luggage help bellboy / porter person who carries guests’ luggage do not disturb sign to stop being interrupted elevator box to go up and down floors elevator key key to use the elevator floor one level of the building waiting area place for guests to wait guest information data about a guest vip guest very important guest lobby directory list of places in the hotel guest welcome greeting for guest arrival welcome letter paper welcoming the guest information desk desk to ask questions lobby sign sign showing directions hotel map map showing hotel layout public area place everyone can use guest assistance helping the guest reception computer computer for front desk work front office area for guest administration lobby manager person in charge of lobby guest greeting saying hello to guest bell service assistance with luggage porter service assistance with bags
booking and reservations vocabulary definition (a1) translation reservation booking for a room booking confirmation paper/email showing room is booked reservation number number for the booking reservation form paper with guest booking details booking system computer program for reservations reservation request guest asks for booking cancellation stopping a booking refund money returned after cancellation special request guest asks for something extra room rate price per night deposit money paid before staying check-in when guest comes to start staying check-out when guest leaves the hotel early check-in arriving before usual time late check-out leaving after usual time overbooking hotel has more guests than rooms walk-in guest guest without reservation booking policy hotel rules for reservations payment guarantee promise to pay for booking guest profile information about guest room availability rooms free for booking online booking booking on internet booking agent person who books rooms reservation desk desk for booking rooms confirmed booking booking accepted pending booking booking not yet accepted cancelled booking booking that was stopped reservation change change in booking guest registration filling guest information
guest rooms vocabulary definition (a1) translation guest person staying at hotel room place where guest sleeps single room room for one person double room room for two people twin room room with two separate beds suite big luxury room junior suite small suite executive suite room with office space deluxe room better quality room standard room normal room accessible room room for disabled guest connecting rooms rooms joined by door adjacent rooms rooms next to each other room key key for guest’s room key card electronic key card room upgrade better room given extra bed additional bed cot small bed for child rollaway bed moveable extra bed amenities extra things in the room amenities kit small items for guest use bathrobe robe for guest slippers soft shoes for guest towels cloths to dry body linen sheets, pillowcases, towels pillow soft thing to rest head on blanket bed cover duvet soft bed cover mattress bed surface for sleeping nightstand small table next to bed desk table to work chair seat for sitting wardrobe place to hang clothes closet storage for clothes minibar small fridge with drinks safe lockable box for valuables television screen to watch shows remote control device to control tv telephone phone in the room air conditioning device to cool room heater device to warm room lighting lamps in the room curtains fabric to cover windows balcony outdoor space in room patio small outdoor area bathroom room with shower or bath shower place to wash bathtub large tub to bathe sink place to wash hands toilet place to go mirror glass to see reflection hairdryer device to dry hair toiletries soap, shampoo, and cream
Perfect! I will continue the list in the same format with lowercase first letters , three columns (vocabulary, definition in A1, translation empty), adding all the sections you requested. This will be very long and cover most of what a 5-star hotel receptionist needs.
services and housekeeping vocabulary definition (a1) translation housekeeping team who cleans rooms room service food or drinks brought to rooms laundry service washing guest clothes cleaning supplies things used to clean rooms trash bin container for garbage turndown service preparing room for night maintenance fixing things in hotel lost and found place for lost items wake-up call phone call to wake guest housekeeping request asking cleaning service ironing service ironing guest clothes dry cleaning special washing of clothes fresh towels new towels for guest extra amenities additional items in room minibar refill restocking drinks in minibar room inspection checking room condition bed making arranging bed neatly vacuuming cleaning floor with vacuum dusting removing dust from surfaces toiletries refill adding soap, shampoo, etc.
payments and billing vocabulary definition (a1) translation credit card card to pay money debit card bank card to pay invoice paper showing what guest must pay receipt paper showing what guest paid bill another word for invoice payment method way to pay money guest account record of guest charges hotel charges costs for rooms or services deposit money paid before staying refund money returned after cancellation advance payment money paid before arrival final bill last payment at check-out cash payment paying with money payment confirmation proof of payment outstanding balance money guest still owes room rate price per night service charge extra cost for service tax government fee gratuity tip for service credit authorization approval to use card
customer service and communication vocabulary definition (a1) translation guest complaint when guest says problem exists guest satisfaction how happy guest is front desk phone phone at reception intercom hotel phone system reservation inquiry asking about availability information desk place to ask questions directions instructions to go somewhere feedback guest opinion about hotel customer service help for guests assistance help given complaint handling solving guest problems apology saying sorry to guest problem solving fixing issues guest follow-up checking guest satisfaction courtesy call polite phone call to guest special attention extra care for guest guest loyalty returning guest service recovery fixing service mistakes concierge advice information from concierge welcome greeting friendly hello to guest
restaurants and bars vocabulary definition (a1) translation restaurant place to eat bar place to drink menu list of food and drinks dining room place for guests to eat reservation booking table waiter / waitress person serving guests table service food served at table buffet self-service meal room service menu menu for in-room dining wine list list of wines beverage drink cocktail mixed drink chef person who cooks kitchen place to cook food presentation arranging food nicely special menu extra food options happy hour discount drinks time alcohol drink with alcohol soft drink non-alcoholic drink breakfast service morning meal provided
spa, gym, and pool vocabulary definition (a1) translation spa place for beauty and health treatments massage rubbing body to relax sauna hot steam room steam room room with hot steam swimming pool place to swim poolside area near pool gym room for exercise fitness center gym for guests personal trainer person to guide exercises yoga class guided yoga exercise aerobics class guided fitness exercise pool towels towels for pool use spa treatment massage or beauty service facial treatment for face manicure hand and nail care pedicure foot and nail care hot tub small heated pool jacuzzi hot whirlpool bath swimming lessons teaching swimming relaxation area place to rest
transportation and valet vocabulary definition (a1) translation valet person who parks guest cars parking place to leave cars parking lot outdoor area for cars parking garage building for parking car service car provided for guest shuttle service transport to airport or city taxi service calling taxi for guest limousine luxury car for guest airport transfer transport to or from airport luggage transport moving guest luggage pick-up collecting guest drop-off taking guest to place transportation desk desk for transport help guest vehicle car belonging to guest valet ticket paper showing parked car shuttle schedule times for shuttle ride request asking for transport driver person driving car rental car car to rent parking validation approval for free parking
safety, security, and emergencies vocabulary definition (a1) translation security protection of people and property security guard person in charge of safety emergency exit door for leaving in danger fire alarm sound warning of fire fire extinguisher device to stop fire first aid kit box with medical supplies evacuation leaving building quickly emergency phone phone for urgent help safety procedure steps to stay safe lost child child separated from guardian guest safety keeping guest safe security camera camera to monitor area surveillance watching for safety accident report paper describing incident police contact number to call police fire drill practice to escape fire emergency plan guide for urgent events medical emergency serious health problem alarm system system warning danger restricted area place guests cannot enter
events, meetings, and conferences vocabulary definition (a1) translation conference room room for meetings meeting room smaller room for meetings event planner person organizing events banquet hall large room for dining/events seminar educational meeting workshop class or training session audio-visual equipment screens, projectors, microphones projector device to show images microphone device to speak louder speaker person giving presentation registration desk desk to sign in guests attendee person attending meeting catering service providing food/drinks conference package offer including room + services seating arrangement plan of where people sit agenda schedule of meeting event schedule timetable of event breakout room small room for discussion presentation showing information to group conference call phone call with many participants
luxury experiences vocabulary definition (a1) translation vip service special service for important guest concierge service help with tickets, tours, transport limousine service luxury car transport private dining exclusive meal for guest personal butler assistant for guest luxury suite very high-quality room spa treatment massage or beauty service exclusive access special place only for guest pillow menu choice of pillows for guest turn-down service preparing room at night personal shopper helps guest buy items private tour guided trip for guest only wine tasting trying different wines champagne service serving champagne to guest valet parking parking car for guest in-room check-in check-in in guest room welcome amenities gifts for guest arrival express check-out fast leaving process private lounge exclusive lounge for vip signature service hotel’s special service
hotel policies, rules, and regulations vocabulary definition (a1) translation hotel policy rules of hotel check-in time when guests can arrive check-out time when guests must leave cancellation policy rules for stopping booking no smoking smoking is not allowed pet policy rules for pets age restriction minimum age for guests payment policy rules for paying deposit requirement money to pay before arrival dress code required clothing noise policy rules for quiet liability hotel responsibility privacy policy rules for guest information lost property policy rules for lost items safety rules rules for safety parking rules rules for cars guest conduct behavior expected smoking area place to smoke damages policy rules for damage internet policy rules for wifi
telephone and email phrases vocabulary definition (a1) translation hold on wait on phone may i help you asking how to help good morning greeting in morning good afternoon greeting in afternoon good evening greeting in evening thank you for calling polite phrase on phone could you spell that asking for spelling one moment please asking to wait transferring call sending call to someone voicemail recorded message message information for someone follow-up email email to check or remind confirmation email email showing reservation complaint email email reporting problem inquiry email email asking questions polite closing polite way to end email best regards email closing sincerely email closing thank you for your email polite start for reply email attachment file added to email
A list of useful verbs