good experiences and small problems, feedback of a guest

Basics in past simple:

Personal Pronoun	Verb (Past)	Object
I	ate	apples
You	ate	apples
He	ate	apples
She	ate	apples
It	ate	apples
We	ate	apples
You (plural)	ate	apples
They	ate	apples
I	played	football
You	played	football
He	played	football
She	played	football
It	played	football
We	played	football
You (plural)	played	football
They	played	football

Personal Pronoun	Verb (Past Negative)	Object
I	did not eat	apples
You	did not eat	apples
He	did not eat	apples
She	did not eat	apples
It	did not eat	apples
We	did not eat	apples
You (plural)	did not eat	apples
They	did not eat	apples
I	did not play	football
You	did not play	football
He	did not play	football
She	did not play	football
It	did not play	football
We	did not play	football
You (plural)	did not play	football
They	did not play	football

Did + Pronoun	Verb	Object
Did I	eat	apples?
Did you	eat	apples?
Did he	eat	apples?
Did she	eat	apples?
Did it	eat	apples?
Did we	eat	apples?
Did you	eat	apples?
Did they	eat	apples?
Did I	play	football?
Did you	play	football?
Did he	play	football?
Did she	play	football?
Did it	play	football?
Did we	play	football?
Did you	play	football?
Did they	play	football?

Didn’t + Pronoun	Verb	Object
Didn’t I	eat	apples?
Didn’t you	eat	apples?
Didn’t he	eat	apples?
Didn’t she	eat	apples?
Didn’t it	eat	apples?
Didn’t we	eat	apples?
Didn’t you	eat	apples?
Didn’t they	eat	apples?
Didn’t I	play	football?
Didn’t you	play	football?
Didn’t he	play	football?
Didn’t she	play	football?
Didn’t it	play	football?
Didn’t we	play	football?
Didn’t you	play	football?
Didn’t they	play	football?

######################

How would you answer that email?

######################

Dear [Manager’s Name],

Last week, I stayed at a five-star hotel. Overall, my stay was very good, but there were some small problems.

The pick-up and transfer from the airport were very good. The driver was friendly and polite. I arrived at the hotel on time. At the check-in, the staff were kind and welcoming. They explained everything well. I was a little tired after a long flight, so I hoped for early check-in. Unfortunately, it was not possible. I felt very tired and wanted to rest immediately.

My room was comfortable, clean, and quiet. I liked it very much. But the toilet had a problem and had to be repaired two times during my stay. This was a little inconvenient. I liked the pool very much. The pool staff were friendly, and I felt relaxed there. The food in the restaurant was excellent. There were many choices, and I enjoyed my meals. Some staff seemed a little unmotivated, but I still felt well taken care of.

Finally, my departure was smooth and well organized. I could leave the hotel without any problems.

Overall, I had a very good stay. I hope the hotel can improve small problems like early check-in and toilet repairs. I would like to stay again because I had a comfortable and pleasant experience.

__________________________

Vocabulary:

to result in – to make something happen.
an email – a message you send on a computer or phone.
an experience – something that happens to you or that you do.
feedback – information about how good or bad something is.
basics – the simple, most important things.
overall – looking at everything together.
a transfer – to move from one place to another.
to be polite – to speak or act in a nice and respectful way.
to be welcoming – to make people feel happy and comfortable.
to explain – to make something clear or easy to understand.
to be tired – to feel you need rest or sleep.
unfortunately – used when something bad happens.
to rest – to stop working or moving to feel better.
immediately – right now, without waiting.
inconvenient – not easy or comfortable.
to feel relaxed – to feel calm and comfortable.
to be excellent – to be very good.
a choice (meals) – different things you can pick to eat.
to enjoy – to feel happy and like something.
to be unmotivated – to not want to do anything.
to be taken care of – someone helps you and keeps you safe or comfortable.
finally – at the end, after a long time.
smooth – easy, without problems or bumps.
to improve problems – to make bad situations better.
a toilet repair – fixing a toilet when it is not working.
pleasant – nice, enjoyable, or happy.

################

Multiple-choice, one answer correct:

audio 1-19:

audio 20-26:

to result in – What does it mean?
a) to make something happen
b) to eat quickly
c) to run away
an email – What is it?
a) a paper letter
b) a message on a computer
c) a phone call
an experience – What is it?
a) something you do or feel
b) a small bag
c) a long journey
feedback – What is it?
a) a type of food
b) information about how good or bad something is
c) a color of a wall
basics – What are they?
a) simple important things
b) expensive clothes
c) big buildings
overall – What does it mean?
a) running very fast
b) eating a meal
c) looking at everything together
a transfer – What is it?
a) jumping high
b) moving from one place to another
c) reading a book
to be polite – What does it mean?
a) to speak nicely
b) to eat slowly
c) to sleep early
to be welcoming – What does it mean?
a) to be very tired
b) to make people feel happy
c) to run quickly
to explain – What does it mean?
a) to drink water
b) to listen quietly
c) to make something clear
to be tired – What does it mean?
a) to play outside
b) to feel you need rest
c) to feel very happy
unfortunately – What does it mean?
a) something very funny happens
b) something easy happens
c) something bad happens
to rest – What does it mean?
a) to stop working to feel better
b) to eat quickly
c) to run in the park
immediately – What does it mean?
a) later next year
b) after one week
c) right now
inconvenient – What does it mean?
a) very far away
b) not easy or comfortable
c) very delicious
to feel relaxed – What does it mean?
a) to feel calm and comfortable
b) to feel angry
c) to feel tired
to be excellent – What does it mean?
a) to be very bad
b) to be very small
c) to be very good
a choice (meals) – What is it?
a) a large table
b) different foods you can pick
c) a type of fruit
to enjoy – What does it mean?
a) to feel happy and like something
b) to sleep early
c) to run quickly

——————–end of audio 1———–
to be unmotivated – What does it mean?
a) to work very hard
b) to not want to do anything
c) to play football
to be taken care of – What does it mean?
a) someone helps you
b) someone ignores you
c) someone teaches you
finally – What does it mean?
a) at the start
b) at the middle
c) at the end
smooth – What does it mean?
a) rough and hard
b) easy, without problems
c) very small
to improve problems – What does it mean?
a) to make good things worse
b) to ignore problems
c) to make bad things better
a toilet repair – What is it?
a) fixing a toilet
b) cleaning a floor
c) painting a wall
pleasant – What does it mean?
a) sad and boring
b) nice and enjoyable
c) difficult and hard

______________________

Answers:
1a,2b,3a,4b,5a,6c,7b,8a,9b,10c,
11b,12c,13a,14c,15b,16a,17c,18b,19a,
20b,21a,22c,23b,24c,25a,26b

______________________

Correct version:

to result in – to make something happen
an email – a message on a computer
an experience – something you do or feel
feedback – information about how good or bad something is
basics – simple important things
overall – looking at everything together
a transfer – moving from one place to another
to be polite – to speak nicely
to be welcoming – to make people feel happy
to explain – to make something clear
to be tired – to feel you need rest
unfortunately – something bad happens
to rest – to stop working to feel better
immediately – right now
inconvenient – not easy or comfortable
to feel relaxed – to feel calm and comfortable
to be excellent – to be very good
a choice (meals) – different foods you can pick
to enjoy – to feel happy and like something
to be unmotivated – to not want to do anything
to be taken care of – someone helps you
finally – at the end
smooth – easy, without problems
to improve problems – to make bad things better
a toilet repair – fixing a toilet
pleasant – nice and enjoyable

##################

Gap-fill exercise:

I sent you ______ yesterday, please check your inbox.
a) an email
b) a table
c) a shoe
After a long day at work, I just want to ______.
a) eat
b) rest
c) jump
The teacher gave me some useful ______ on my homework.
a) chairs
b) bottles
c) feedback
It was raining, so ______ I missed the bus.
a) unfortunately
b) quickly
c) deliciously
We had a wonderful ______ when we visited the countryside.
a) window
b) fork
c) experience
Please ______ the instructions clearly so everyone understands.
a) dance
b) sleep
c) explain
The hotel staff were very ______ and made us feel at home.
a) loud
b) welcoming
c) empty
I was very ______ after running five kilometers.
a) small
b) blue
c) tired
The manager promised to ______ the problems in the system soon.
a) improve
b) eat
c) sing
He always tries ______ when he talks to strangers.
a) to run
b) to be polite
c) to sleep
The city center was busy, but ______ the trip was nice.
a) quickly
b) loudly
c) overall
The flight includes a ______ from Bangkok to Chiang Mai.
a) transfer
b) cup
c) tree
I feel very ______ after a massage.
a) heavy
b) relaxed
c) broken
We have several ______ for lunch today: pasta, salad, or soup.
a) chairs
b) choices
c) books
The plumber came to fix the broken toilet; it was a difficult ______.
a) flower
b) repair
c) pen
Her performance in the competition was ______.
a) small
b) soft
c) excellent
The new software works very ______, no glitches [a small problem or mistake in a machine, computer, or system] at all.
a) cold
b) high
c) smooth
The weather during our holiday was very ______.
a) noisy
b) pleasant
c) heavy

—————————
Answers:

1a, 2b, 3c, 4a, 5c, 6c, 7b,
8c, 9a, 10b, 11c, 12a, 13b,
14b, 15b, 16c, 17c, 18b

________________

Correct version:

I sent you an email yesterday, please check your inbox.
After a long day at work, I just want to rest.
The teacher gave me some useful feedback on my homework.
It was raining, so unfortunately I missed the bus.
We had a wonderful experience when we visited the countryside.
Please explain the instructions clearly so everyone understands.
The hotel staff were very welcoming and made us feel at home.
I was very tired after running five kilometers.
The manager promised to improve the problems in the system soon.
He always tries to be polite when he talks to strangers.
The city center was busy, but overall the trip was nice.
The flight includes a transfer from Bangkok to Chiang Mai.
I feel very relaxed after a massage.
We have several choices for lunch today: pasta, salad, or soup.
The plumber came to fix the broken toilet; it was a difficult repair.
Her performance in the competition was excellent.
The new software works very smooth, everything is fine.
The weather during our holiday was very pleasant.

#############

Match the word to its definition:

Words:

to rest
to be polite
feedback
overall
a choice
to improve problems
to be welcoming
unpleasant
an experience
to enjoy
a transfer
a toilet repair
unfortunately
smooth

Definitions:

a. something you do or feel
b. making a machine or system work better
c. something that is not nice or comfortable
d. giving information about how good or bad something is
e. at the end, looking at everything together
f. to feel happy with something
g. a movement from one place to another
h. to stop working or moving to feel better
i. being friendly and making people feel happy
j. a repair of a broken toilet
k. a choice of options
l. behaving in a nice way to others
m. without problems, easy
n. something bad happens

______________

Correct answers:
1h, 2l, 3d, 4e, 5k, 6b, 7i,
8c, 9a, 10f, 11g, 12j, 13n, 14m
______________

Correct version:

to rest – to stop working or moving to feel better
to be polite – behaving in a nice way to others
feedback – giving information about how good or bad something is
overall – at the end, looking at everything together
a choice – a choice of options
to improve problems – making a machine or system work better
to be welcoming – being friendly and making people feel happy
unpleasant – something that is not nice or comfortable
an experience – something you do or feel
to enjoy – to feel happy with something
a transfer – a movement from one place to another
a toilet repair – a repair of a broken toilet
unfortunately – something bad happens
smooth – without problems, easy

##################

True or false:

To enjoy means to feel happy with something.
A choice means a repair of a broken toilet.
To improve problems means making a machine or system worse.
Feedback is information about how good or bad something is.
Unpleasant means something that is not nice or comfortable.
Unfortunately means something good always happens.
To be welcoming means being unfriendly to visitors.
Overall means looking at everything together.
An experience is something you do or feel.
To be polite means behaving in a nice way to others.
Smooth means difficult and full of problems.
A transfer is a movement from one place to another.
To rest means to stop working or moving to feel better.
A toilet repair means a type of meal choice.

—————————————-

True : 1,4,5,8,9,10,12,13
_________________________
Full version:

To enjoy means to feel happy with something.
A choice means a repair of a broken toilet. True is: A choice means a selection of options.
To improve problems means making a machine or system worse. True is: To improve problems means making a machine or system work better.
Feedback is information about how good or bad something is.
Unpleasant means something that is not nice or comfortable.
Unfortunately means something good always happens. True is: Unfortunately means something bad happens.
To be welcoming means being unfriendly to visitors. True is: To be welcoming means being friendly and making people feel happy.
Overall means looking at everything together.
An experience is something you do or feel.
To be polite means behaving in a nice way to others.
Smooth means difficult and full of problems. True is: Smooth means without problems, easy.
A transfer is a movement from one place to another.
To rest means to stop working or moving to feel better.
A toilet repair means a type of meal choice. True is: A toilet repair is fixing a broken toilet.

###################

Correct the statements:

The driver shouted at the guest.

YOU WRITE:

The driver did not shout at the guest. The driver was friendly and polite.
The staff gave wrong information at check-in.
________________________________
The guest arrived late at the hotel.
________________________________
The cleaner forgot to clean the room.
________________________________
The toilet worked perfectly all the time.
________________________________
The guest avoided the pool.
________________________________
The food made the guest sick.
________________________________
The restaurant had only two choices.
________________________________
All staff worked very hard and were motivated.
________________________________
The manager caused many problems at departure.
________________________________
The guest left the hotel with many problems.
________________________________
The guest had a bad experience at the hotel.
________________________________

———————————-

Correct version:

The driver shouted at the guest.
The driver did not shout at the guest.
The driver was friendly and polite.
The staff gave wrong information at check-in.
The staff did not give wrong information at check-in.
The staff explained everything well.
The guest arrived late at the hotel.
The guest did not arrive late at the hotel.
The guest early at the hotel.
The cleaner forgot to clean the room.
The cleaner did not forget to clean the room.
The room was comfortable, clean, and quiet.
The toilet worked perfectly all the time.
The toilet did not work perfectly all the time.
The toilet had a problem and had to be repaired two times.
The guest avoided the pool.
The guest did not avoid the pool.
The guest liked the pool and felt relaxed there.
The food made the guest sick.
The food did not make the guest sick.
The food in the restaurant was excellent.
The restaurant had only two choices.
The restaurant did not have only two choices.
There were many choices in the restaurant.
All staff worked very hard and were motivated.
All staff did not work very hard and were not all motivated.
Some staff seemed a little unmotivated.
The manager caused many problems at departure.
The manager did not cause many problems at departure.
The departure was smooth and well organized.
The guest left the hotel with many problems.
The guest did not leave the hotel with many problems.
The guest left the hotel without any problems.
The guest had a bad experience at the hotel.
The guest did not have a bad experience at the hotel.
The guest had a very good and pleasant stay.

######################

Answer:

Did the driver shout at the guest?

YOU WRITE:

No, the driver did not shout at the guest. He was friendly and polite.
Did the staff give wrong information at check-in?
________________________________
Did the guest arrive late at the hotel?
________________________________
Did the cleaner forget to clean the room?
________________________________
Did the toilet work perfectly all the time?
________________________________
Did the guest avoid [to stay away] the pool? ________________________________
Did the food make the guest sick?________________________________
Did the restaurant have only two choices?
________________________________
Did the manager cause problems at departure?
________________________________
Did the guest have a bad experience at the hotel?
________________________________

———————————-

Correct version:

Did the guest have a bad experience at the hotel?
No, the guest did not have a bad experience at the hotel. He had a very good and pleasant stay.

Did the driver shout at the guest?
No, the driver did not shout at the guest. He was friendly and polite.

Did the staff give wrong information at check-in?
No, the staff did not give wrong information at check-in. They explained everything well.

Did the guest arrive late at the hotel?
No, the guest did not arrive late at the hotel. He arrived early.

Did the cleaner forget to clean the room?
No, the cleaner did not forget to clean the room. The room was comfortable, clean, and quiet.

Did the toilet work perfectly all the time?
No, the toilet did not work perfectly all the time. It had a problem and had to be repaired two times.

Did the guest avoid the pool?
No, the guest did not avoid the pool. He liked the pool and felt relaxed there.

Did the food make the guest sick?
No, the food did not make the guest sick. The food in the restaurant was excellent.

Did the restaurant have only two choices?
No, the restaurant did not have only two choices. There were many choices, and the guest enjoyed his meals.

Did the manager cause problems at departure?
No, the manager did not cause problems at departure. The departure was smooth and well organized.

################

Answer:

Did the guest arrive late or early?

YOU WRITE:

The guest arrived early.
Did the driver act politely or rudely?
_____________________________
Was the check-in staff friendly or unfriendly?
_____________________________
Was the guest very tired or full of energy after the flight?
_____________________________
Did the toilet work perfectly or need repairs?
_____________________________
Did the guest enjoy the pool or avoid it?
_____________________________
Was the food in the restaurant excellent or bad?
_____________________________
Were there many meal choices or only a few?
_____________________________
Was the departure smooth or chaotic?
_____________________________
Did the guest feel comfortable and relaxed or unhappy during the stay?
_____________________________

—————————-
Correct version:

Did the guest arrive late or on time? The guest arrived on time.
Did the driver act politely or rudely? The driver acted politely.
Was the check-in staff friendly or unfriendly? The check-in staff were friendly.
Was the guest very tired or full of energy after the flight? The guest was very tired.
Did the toilet work perfectly or need repairs? The toilet needed repairs.
Did the guest enjoy the pool or avoid it? The guest enjoyed the pool.
Was the food in the restaurant excellent or bad? The food in the restaurant was excellent.
Were there many meal choices or only a few? There were many meal choices.
Was the departure smooth or chaotic? The departure was smooth.
Did the guest feel comfortable and relaxed or unhappy during the stay? The guest felt comfortable and relaxed.

##################

Complete, fill in, words below:

repairs – excellent – friendly – well – problems –
relaxed – staff – enjoy – experience –
unmotivated – clean –
during – meals –
smooth

———————————————

Q: How was your stay last week?
A: My stay was very good, but there were a few small __________.
Q: What problems did you have?
A: The toilet had to be repaired two times __________ my stay.
Q: Did the toilet __________ cause much inconvenience?
A: A little, but the staff handled it well.
Q: Did you __________ the pool?
A: Yes, I liked the pool very much.
Q: How were the pool staff?
A: The pool staff were __________.
Q: How did you feel at the pool?
A: I felt __________ at the pool.
Q: How was the food in the restaurant?
A: The food was __________.
Q: Were there many choices for __________?
A: Yes, there were many choices, and I enjoyed them.
Q: Did you feel well taken care of by the __________?
A: Yes, I felt well taken care of.
Q: Were all staff motivated?
A: No, some staff seemed a little ___________.
Q: Was the departure smooth?
A: Yes, the departure was __________ and well organized.
Q: Did the staff explain everything well at check-in?
A: Yes, the staff explained everything _________ .
Q: How was your room?
A: The room was comfortable, __________, and quiet.
Q: Would you like to stay at the hotel again?
A: Yes, I would like to stay again because I had a comfortable and pleasant __________.

————————————-
Correct version:

Q: Would you like to stay at the hotel again?
A: Yes, I would like to stay again because I had a comfortable and pleasant experience.

Q: How was your stay last week?
A: My stay was very good, but there were a few small problems.

Q: What problems did you have?
A: The toilet had to be repaired two times during my stay.

Q: Did the toilet repairs cause much inconvenience?
A: A little, but the staff handled it well.

Q: Did you enjoy the pool?
A: Yes, I liked the pool very much.

Q: How were the pool staff?
A: The pool staff were friendly.

Q: How did you feel at the pool?
A: I felt relaxed at the pool.

Q: How was the food in the restaurant?
A: The food was excellent.

Q: Were there many choices for meals?
A: Yes, there were many choices, and I enjoyed my meals.

Q: Did you feel well taken care of by the staff?
A: Yes, I felt well taken care of.

Q: Were all staff motivated?
A: No, some staff seemed a little unmotivated.

Q: Was the departure smooth?
A: Yes, the departure was smooth and well organized.

Q: Did the staff explain everything well at check-in?
A: Yes, the staff explained everything well.

Q: How was your room?
A: The room was comfortable, clean, and quiet.

#####################

Complete, words below:

unmotivated – repaired – friendly – comfortable –
quiet – felt – overall –
food – arrived –
smooth

————————–

Last week, I stayed at a five-star hotel.
__________, my stay was very good.
The driver and staff were__________ and polite.
I __________ early, but early check-in was not possible.
My room was clean, comfortable, and __________.
The toilet had a problem and was __________ twice.
I enjoyed the pool and __________ relaxed.
The __________ was excellent with many choices.
Some staff seemed a little __________, but I felt well taken care of.
My departure was __________.
Overall, I had a pleasant and __________ stay and would stay again.

__________________
Correct version:

Last week, I stayed at a five-star hotel. Overall, my stay was very good. The driver and staff were friendly and polite. I arrived on time, but early check-in was not possible. My room was clean, comfortable, and quiet. The toilet had a problem and was repaired twice. I enjoyed the pool and felt relaxed. The food was excellent with many choices. Some staff seemed a little unmotivated, but I felt well taken care of. My departure was smooth. Overall, I had a pleasant and comfortable stay and would stay again.

##############

Which phrase are we looking for – words from text above?

🙈🍹A stay at a five-star hotel resulting in an email, part 1🍹🙈 (A2, past tense)