- meet happy locals, try fun village life, and come back with muddy shoes and a big smile!
Additional texts/exercises:
# Preah Dak
# Tours
# Experience
A guest approaches you at the front desk. He wants to go out into the countryside and experience the ‚real life‘ out there, have a great experience.
A guest comes to the hotel front desk. He wants to have a great experience in the countryside. The staff welcomes him and says the countryside is very beautiful, quiet, and authentic. The guest asks if it is real or just for tourists. The staff explains it is real life. Visitors can see how local people live, visit their homes, and talk with families.
The guest wants to know if local people take part in the tour. The staff says yes. Local families help with the tour. Visitors’ money also helps the village. The guest asks about activities. The staff explains visitors can go to markets, see people selling fruits and vegetables, try farm work, learn crafts, and enjoy a home-cooked meal with a family.
The guest wants to learn about culture. The staff says visitors can see pagodas, monks, customs, and sometimes music or dance performances. The guest asks about history. The guide explains history, farming, and village life, and answers questions.
The guest asks about safety. The staff says it is safe, and visitors are comfortable. The guest asks about nature. The staff explains responsible tourism and respecting the environment. The guest asks if people speak English. The staff says guides speak English and help visitors communicate.
Finally, the staff recommends the Preah Dak Experience, explains booking, time, pick-up, return, and price. The guest books the tour, is happy, and looks forward to visiting the countryside.
_____________________________
#####################
🏡 Countryside experience – a dialogue
Guest: Hello! I would like to have a great experience in the countryside. Can you tell me more about it?
Staff: Of course! That is a wonderful idea. The countryside is the best place to see the real Cambodia. It is quiet, beautiful, and very authentic. You can see how people live, work, and take care of their families.
Training note:
➡️ Authenticity — Always explain that the experience is real and shows true Cambodian life. Use warm, simple words like “real life,” “authentic,” “local families.”
Guest: Oh, that sounds nice. Is it a real experience or made for tourists?
Staff: It is 100% real. We want you to see the true life of the local people. Nothing is made just for tourists. You can visit real homes, talk with families, and learn about their daily life and traditions.
Training note:
➡️ Respect & honesty — Tell guests that it’s not a “show.” The goal is to connect with people in a respectful and natural way.
Guest: I like that. Do local people take part in the tour?
Staff: Yes, of course! The tour is made together with the local community. Local families help with the activities. When you visit, it also helps them. Some of the money goes back to the village, so people can improve their lives and their community.
Training note:
➡️ Community involvement — Explain that the tour supports local people and gives back to the community. This makes guests feel good about joining.
Guest: That’s very good. What kind of activities can I do there?
Staff: You can do many interesting things! You can visit a local market, see how people sell fruits and vegetables, and maybe try simple farm work like planting rice or feeding animals. You can also learn traditional crafts — for example, weaving baskets or making palm sugar. And you can enjoy a home-cooked meal with a local family.
Training note:
➡️ Activities — Describe hands-on activities. Use easy, friendly verbs like see, learn, help, visit, make, try.
———————end of audio——————-
Guest: That sounds fun! Will I also learn about Cambodian culture?
Staff: Yes! You can visit a pagoda and see how Buddhist monks live. You can learn about our customs and local traditions. Sometimes there are small music or dance performances in the village. It’s a very special way to understand Cambodian culture.
Training note:
➡️ Cultural immersion — Invite guests to join cultural experiences and explain that it’s a chance to learn, not just watch.
Guest: I like learning new things. Will the guide explain about the history too?
Staff: Yes, our guide will tell you about Cambodian history, farming, and life in the countryside. You can ask any questions, and the guide will explain everything clearly.
Training note:
➡️ Education — Make sure the guide is ready to share simple information about history, culture, and farming.
Guest: That’s great! Is it safe and comfortable?
Staff: Yes, very safe! We always make sure you are comfortable. The guide gives you clear instructions before each activity. We provide water, and we take care of you during the whole tour.
Training note:
➡️ Safety & comfort — Always mention that guests will be safe and well taken care of. This builds trust.
Guest: I care about nature. Is the tour good for the environment?
Staff: Yes, it is! We always practice responsible and sustainable tourism. That means we respect nature, we don’t leave trash, and we don’t disturb animals or people. We want to keep the countryside clean and beautiful for everyone.
Training note:
➡️ Responsible tourism — Tell guests how the tour protects nature and respects people. Guests like to know their visit helps, not harms.
———————–end of audio—————
Guest: I like that very much. Do people speak English there?
Staff: Yes, our guides speak English and can help you talk with local people. They will translate for you, so you can really understand their stories.
Training note:
➡️ Language & communication — Clear English is very important. Speak slowly, smile, and help guests communicate with locals.
Guest: That’s wonderful. Can you recommend a good tour like this?
Staff: Yes! I recommend the Preah Dak Experience. It’s one of the best countryside tours near Siem Reap. You can visit the lovely village of Preah Dak, meet families, see traditional farming, and enjoy real local life. It’s very peaceful and beautiful.
Training note:
➡️ Promotion — Recommend the Preah Dak Experience with a smile and confidence. Use positive words: peaceful, beautiful, real, friendly.
—————————end of audio—————
Guest: That sounds perfect! Can you book it for me?
Staff: Yes, of course! Let me check the schedule for you… (pauses) …All right, there is space for tomorrow. The tour starts at 8:30 in the morning and finishes around 3:30 in the afternoon. It’s a full-day tour.
Guest: That’s good. How do I go there?
Staff: A driver will pick you up from the hotel at 8:00 AM in a comfortable car. After the tour, he will bring you back to the hotel around 4:00 PM. You don’t need to worry about transport — everything is included.
Guest: Great! How much is it?
Staff: The tour costs $45 per person, including pick-up, guide, activities, and water.
Guest: That’s perfect. Please book it for me.
Staff: Sure! (pauses to make booking) The tour is now booked for you. The guide will meet you in the lobby tomorrow morning at 8:00 AM. Please be ready 10 minutes earlier. You will have a wonderful day in Preah Dak!
Guest: Thank you very much! I’m really looking forward to it.
Staff: You’re very welcome! I’m sure you’ll love the Preah Dak Experience — it’s the best way to see real Cambodian countryside life.
Training note:
➡️ Booking & service — Always confirm details clearly: time, pick-up, return, price, and what’s included. End with a friendly smile and positive words.
_____________________
Vocabulary:
- An experience – Something you do and see.
- Authentic – Real, not fake.
- Respect – Being kind and careful with people or things.
- Honesty – Telling the truth.
- A goal – Something you want to do or get.
- To improve lives – To make people’s life better.
- Community involvement – When people help in their village or town.
- A hands-on activity – Something you do with your hands, not just watch.
- A dance performance – People dancing to show others.
- Cultural immersion – Learning and doing things from another culture.
- To provide water – To give water to people.
- To mention – To say or tell something.
- To build trust – To make people believe in you and feel safe.
- Environment – Nature and the place around us.
- Responsible tourism – Visiting a place in a way that helps people and nature.
- Promotion – Telling people about something to make them interested.
- Confidence – Feeling sure about yourself.
- A schedule – A plan for time and activities.
- To confirm details – To check and say that the information is correct.
######################
Match word with definition:
Words:
- An experience
- Authentic
- Respect
- Honesty
- A goal
- To improve lives
- Community involvement
- A hands-on activity
- A dance performance
- Cultural immersion
- To provide water
- To mention
- To build trust
- Environment
- Responsible tourism
- Promotion
- Confidence
- A schedule
- To confirm details
Definitions:
A. Something you do and see
B. Something you want to do or get
C. Feeling sure about yourself
D. Being kind and careful with people or things
E. To check and say that the information is correct
F. People dancing to show others
G. Real, not fake
H. To give water to people
I. Learning and doing things from another culture
J. Visiting a place in a way that helps people and nature
K. To say or tell something
L. Nature and the place around us
M. To make people believe in you and feel safe
N. Telling the truth
O. Something you do with your hands, not just watch
P. When people help in their village or town
Q. To make people’s life better
R. Telling people about something to make them interested
S. A plan for time and activities
_____________________
Answers:
1-A, 2-G, 3-D, 4-N, 5-B,
6-Q, 7-P, 8-O, 9-F, 10-I,
11-H, 12-K, 13-M, 14-L,
15-J, 16-R, 17-C, 18-S, 19-E
_____________________
Correct version:
- An experience is something you do and see
- Authentic is real, not fake
- Respect is being kind and careful with people or things
- Honesty is telling the truth
- A goal is something you want to do or get
- To improve lives is to make people’s life better
- Community involvement is when people help in their village or town
- A hands-on activity is something you do with your hands, not just watch
- A dance performance is people dancing to show others
- Cultural immersion is learning and doing things from another culture
- To provide water is to give water to people
- To mention is to say or tell something
- To build trust is to make people believe in you and feel safe
- Environment is nature and the place around us
- Responsible tourism is visiting a place in a way that helps people and nature
- Promotion is telling people about something to make them interested
- Confidence is feeling sure about yourself
- A schedule is a plan for time and activities
- To confirm details is to check and say that the information is correct
######################
🏡 Training Sheet
| Dialogue (Guest & Staff) | Training Note (for staff) |
|---|---|
| Guest: Hello! I would like to have a great experience in the countryside. Can you tell me more about it? Staff: Of course! That is a wonderful idea. The countryside is the best place to see the real Cambodia. It is quiet, beautiful, and very authentic. You can see how people live, work, and take care of their families. | Authenticity – Tell the guest this is a real and true experience. Use warm and simple words like “real life,” “authentic,” “local families.” |
| Guest: Oh, that sounds nice. Is it a real experience or made for tourists? Staff: It is 100% real. We want you to see the true life of the local people. Nothing is made just for tourists. You can visit real homes, talk with families, and learn about their daily life and traditions. | Respect & honesty – Make clear it’s not a show. The guest will see real life, not something made for tourists. |
| Guest: I like that. Do local people take part in the tour? Staff: Yes, of course! The tour is made together with the local community. Local families help with the activities. When you visit, it helps them too. Some of the money goes back to the village to improve their lives. | Community involvement – Explain that the tour supports local people and gives back to the community. |
| Guest: That’s very good. What kind of activities can I do there? Staff: You can do many things! Visit a local market, see people selling fruits and vegetables, try farm work like planting rice or feeding animals. Learn crafts like weaving baskets or making palm sugar. Enjoy a home-cooked meal with a family. | Activities – Describe interesting things the guest can do. Use simple verbs: visit, see, learn, try, make, enjoy. |
| Guest: That sounds fun! Will I also learn about Cambodian culture? Staff: Yes! You can visit a pagoda, see how monks live, and learn about our customs and traditions. Sometimes there are small music or dance shows in the village. | Cultural immersion – Guests like learning about culture. Explain what they can see and experience. |
| Guest: I like learning new things. Will the guide explain about history too? Staff: Yes, our guide will tell you about Cambodian history, farming, and countryside life. You can ask any question, and the guide will explain everything clearly. | Education – The guide should be ready to share information about history, culture, and farming. |
| Guest: That’s great! Is it safe and comfortable? Staff: Yes, very safe! We always make sure you are comfortable. The guide gives clear instructions before each activity. We provide water and take care of you all day. | Safety & comfort – Guests need to feel safe. Always mention care, instructions, and comfort. |
| Guest: I care about nature. Is the tour good for the environment? Staff: Yes! We practice responsible tourism. We respect nature, don’t leave trash, and don’t disturb animals or people. We want to keep the countryside clean and beautiful. | Responsible tourism – Tell guests the tour protects nature and respects people. Guests appreciate that. |
| Guest: I like that very much. Do people speak English there? Staff: Yes, our guides speak English and help you talk with local people. They can translate, so you can really understand their stories. | Language & communication – Speak slowly and clearly. The guide helps guests connect with locals. |
| Guest: That’s wonderful. Can you recommend a good tour like this? Staff: Yes! I recommend the Preah Dak Experience. It’s one of the best countryside tours near Siem Reap. You can visit the lovely village of Preah Dak, meet families, see farming, and enjoy peaceful village life. | Promotion – Recommend the Preah Dak Experience confidently. Use friendly words like peaceful, beautiful, authentic. |
| Guest: That sounds perfect! Can you book it for me? Staff: Yes! Let me check the schedule… There is space for tomorrow. The tour starts at 8:30 AM and ends around 3:30 PM. It’s a full-day tour. | Information – Give clear tour details: time, duration, what’s included. |
| Guest: That’s good. How do I go there? Staff: A driver will pick you up at 8:00 AM from the hotel. After the tour, he will bring you back around 4:00 PM. Everything is included. | Transport details – Always confirm pick-up and return times clearly. |
| Guest: Great! How much is it? Staff: The tour costs $45 per person, including transport, guide, activities, and water. | Price clarity – Always say the full price and what it includes. |
| Guest: Perfect. Please book it for me. Staff: Sure! (pauses) The tour is now booked. The guide will meet you in the lobby tomorrow morning at 8:00 AM. Please be ready 10 minutes earlier. You will have a wonderful day in Preah Dak! | Booking & confirmation – Confirm booking, remind guest of meeting time, and end with positive words. |
| Guest: Thank you very much! I’m really looking forward to it. Staff: You’re very welcome! I’m sure you’ll love the Preah Dak Experience — it’s the best way to see real Cambodian countryside life. | Warm closing – Always end with kindness and enthusiasm. Smile and thank the guest. |
#####################