- Oum Chanra: leading with heart and care at Shinta Mani Angkor
Oum Chanra – Exemplifying Excellence at Shinta Mani Angkor
Oum Chanra stands as a remarkable figure within the hospitality industry, serving as the Executive Assistant Manager at Shinta Mani Angkor in Siem Reap, Cambodia. Since joining the Shinta Mani team in 2004, she has consistently demonstrated exceptional dedication, professionalism, and a profound understanding of both operational management and cultural diplomacy.
Chanra’s leadership is defined by a rare combination of strategic competence and human empathy. She possesses an acute ability to coordinate complex hotel operations seamlessly, ensuring that every aspect of the guest experience—from accommodation to personalized services—reflects the highest standards of excellence. Her organizational acumen, coupled with her meticulous attention to detail, enables her to manage a diverse team effectively, fostering an environment of collaboration, motivation, and mutual respect.
What distinguishes Chanra is not merely her operational expertise, but her profound commitment to the cultural mission of Shinta Mani Angkor. She consistently seeks to imbue the guest experience with authentic Khmer culture, emphasizing the warmth, generosity, and hospitality of the Cambodian people. Through her guidance, visitors gain a deeper appreciation of local traditions and values, creating an experience that transcends conventional luxury hospitality.
Furthermore, Chanra’s engagement with the Shinta Mani Foundation exemplifies her dedication to social responsibility. By aligning the hotel’s operations with initiatives that support education, community development, and cultural preservation, she ensures that the establishment’s success contributes meaningfully to the wider community. Her ethical leadership, combined with her unwavering professionalism, positions her not only as a competent manager but as a true ambassador of Cambodian culture and hospitality.
Oum Chanra’s career trajectory is a testament to her resilience, intelligence, and unwavering dedication. Her ability to balance operational excellence with cultural authenticity and community engagement underscores why she is regarded as an indispensable pillar of Shinta Mani Angkor. Through her work, she elevates the hotel experience from mere accommodation to an immersive journey into the heart of Cambodia.
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The following texts and exercises are in A2:
Oum Chanra – A Great Leader at Shinta Mani Angkor
Oum Chanra works at Shinta Mani Angkor in Siem Reap, Cambodia. She started working at the hotel in 2004. Now, she is the Executive Assistant Manager. She is very hardworking and kind. She is a very good leader.
Chanra is organized and responsible. She can manage the hotel and the staff well. She helps the team and makes sure that every guest is happy. She is patient and polite. She speaks to guests and staff in a friendly way. She listens carefully and solves problems. She can make good decisions. These qualities make her respected by everyone.
Chanra loves Khmer culture. She wants guests to see the traditions, kindness, and smiles of Cambodian people. She teaches visitors about the culture. She helps them feel welcome. She also works with the Shinta Mani Foundation. This foundation helps the local community. It supports education, culture, and other projects.
Chanra is caring and dedicated. She works hard every day. She makes the hotel a special place. She inspires her team. She shows that kindness and good service are important. Because of her work, skills, and heart, Shinta Mani Angkor is a better place. Oum Chanra is an excellent manager and a very important person at the hotel.
____________________
Vocabulary:
- Executive Assistant Manager – a person who helps the manager and helps run a hotel or company.
- Hardworking – a person who works a lot and does their job well.
- Kind – a person who is friendly and nice to others.
- To be organized – to keep things in order and plan work well.
- Responsible – a person who can do important work and take care of it.
- Staff – the people who work in a hotel, school, or company.
- To make sure – to check that something is correct or happens.
- To be patient – to wait calmly and not get angry.
- Polite – a person who speaks and acts in a nice way.
- To solve problems – to find a way to fix a problem.
- To make a decision – to choose what to do.
- To be respected – to be liked and admired by others.
- Kindness – the quality of being nice and helpful.
- To feel welcome – to feel happy and comfortable in a place.
- A community – a group of people who live or work together.
- To support – to help someone or something.
- Education – learning and going to school.
- To be caring – to be kind and help other people.
- To be dedicated – to work hard and do your best.
- To inspire a team – to make a group of people feel motivated and want to work well.
- Skills – things a person can do well.
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Multiple choice, one answer correct:
- What is an Executive Assistant Manager?
a) helps run the hotel
b) cleans the hotel
c) cooks the food - What does hardworking mean?
a) just talks
b) does very little
c) works a lot - What does kind mean?
a) friendly and nice
b) angry
c) never smiles - What does to be organized mean?
a) forgets things
b) plans and arranges
c) does nothing - What does responsible mean?
a) does important work
b) always late
c) helps others - What is staff?
a) people sleeping
b) hotel workers
c) visitors - What does to make sure mean?
a) break things
b) check carefully
c) ignore - What does to be patient mean?
a) shout
b) run away
c) wait calmly - What does polite mean?
a) argue
b) never speak
c) speak nicely - What does to solve problems mean?
a) fix problems
b) make problems
c) ignore - What does to make a decision mean?
a) choose
b) do nothing
c) ask others - What does to be respected mean?
a) laughed at
b) ignored
c) admired - What is kindness?
a) being nice
b) mean
c) quiet - What does to feel welcome mean?
a) feel worried
b) feel comfortable
c) feel alone - What is a community?
a) animals
b) people together
c) strangers - What does to support mean?
a) help
b) ignore
c) fight - What is education?
a) play games
b) sleep
c) learn - What does to be caring mean?
a) help others
b) never help
c) be rude - What does to be dedicated mean?
a) leave early
b) work hard
c) do nothing - What does to inspire a team mean?
a) make angry
b) tire people
c) motivate - What are skills?
a) can do
b) cannot do
c) forget
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Answers:
1a, 2c, 3a, 4b, 5c, 6b, 7b,
8c, 9c, 10a, 11a, 12c, 13a, 14b,
15b, 16a, 17c, 18a, 19b, 20c, 21a
___________________
Correct version:
- What is an Executive Assistant Manager? helps run the hotel
- What does hardworking mean? works a lot
- What does kind mean? friendly and nice
- What does to be organized mean? plans and arranges
- What does responsible mean? helps others
- What is staff? hotel workers
- What does to make sure mean? check carefully
- What does to be patient mean? wait calmly
- What does polite mean? speak nicely
- What does to solve problems mean? fix problems
- What does to make a decision mean? choose
- What does to be respected mean? ignored
- What is kindness? being nice
- What does to feel welcome mean? feel comfortable
- What is a community? people together
- What does to support mean? help
- What is education? learn
- What does to be caring mean? help others
- What does to be dedicated mean? work hard
- What does to inspire a team mean? motivate
- What are skills? can do
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Fill in:
- Oum Chanra works at ______ in Siem Reap.
a) Angkor Wat
b) Shinta Mani Angkor
c) Siem Reap Hotel - She started working at the hotel in ______.
a) 2000
b) 2004
c) 2010 - Chanra is very ______ and kind.
a) hardworking
b) lazy
c) quiet - She is the Executive ______ Manager.
a) General
b) Assistant
c) Head - Chanra can manage the hotel and the ______ well.
a) kitchen
b) guests
c) staff - She helps the team and makes sure that every ______ is happy.
a) visitor
b) guest
c) employee - Chanra is patient and ______.
a) polite
b) rude
c) angry - She speaks to guests and staff in a ______ way.
a) strict
b) friendly
c) cold - She listens carefully and ______ problems.
a) ignores
b) creates
c) solves - Chanra loves ______ culture.
a) Thai
b) Khmer
c) French - She teaches visitors about the ______.
a) menu
b) rooms
c) culture - She also works with the Shinta Mani ______.
a) Foundation
b) Hotel
c) Group - The foundation helps the local ______.
a) hotel
b) market
c) community - Chanra is ______ and dedicated.
a) caring
b) lazy
c) careless - She inspires her ______.
a) friends
b) family
c) team
____________________
Answers:
1b, 2b, 3a, 4b, 5c, 6b, 7a,
8b, 9c, 10b, 11c, 12a, 13c, 14a, 15c
___________________
Complete version:
- Oum Chanra works at Shinta Mani Angkor in Siem Reap.
- She started working at the hotel in 2004.
- Chanra is very hardworking and kind.
- She is the Executive Assistant Manager.
- Chanra can manage the hotel and the staff well.
- She helps the team and makes sure that every guest is happy.
- Chanra is patient and polite.
- She speaks to guests and staff in a friendly way.
- She listens carefully and solves problems.
- Chanra loves Khmer culture.
- She teaches visitors about the culture.
- She also works with the Shinta Mani Foundation.
- The foundation helps the local community.
- Chanra is caring and dedicated.
- She inspires her team.
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Match the word with definition:
Words:
- Hardworking
- Kind
- Organized
- Responsible
- Staff
- Guest
- Patient
- Polite
- Solve
- Culture
- Community
- Inspire
- Caring
- Skills
Definitions;
a) people working at a hotel or company
b) friendly and helpful to others
c) doing a lot of work and doing it well
d) able to wait calmly without getting angry
e) a group of people living or working together
f) quality of being able to plan and keep things in order
g) to find an answer to a problem
h) showing respect and good manners
i) someone visiting or staying at a place temporarily
j) encourage others to do their best
k) the traditions, customs, and way of life of a group
l) being kind and thinking about others
m) careful to do what is expected and take responsibility
n) abilities a person can do well
_____________________
1c, 2b, 3f, 4m, 5a, 6i, 7d, 8h, 9g, 10k, 11e, 12j, 13l, 14n
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Fill in, words below:
caring – manage – solves – started –
teaches – community – hardworking –
patient – kindness –
staff
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Oum Chanra works at Shinta Mani Angkor in Siem Reap, Cambodia.
She __________ working at the hotel in 2004.
She is very _________ and kind.
Chanra is the Executive Assistant Manager.
She can _________ the hotel and the staff well.
She helps the team and makes sure every guest is happy.
Chanra is ___________ and polite. She speaks to guests and __________ in a friendly way.
She listens carefully and __________ problems.
She can make good decisions.
Chanra loves Khmer culture and _________ visitors about the traditions, __________ and smiles of Cambodian people.
She also works with the Shinta Mani Foundation, which helps the local __________.
Chanra is __________ and dedicated, and she inspires her team.
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Full version:
Oum Chanra works at Shinta Mani Angkor in Siem Reap, Cambodia. She started working at the hotel in 2004. She is very hardworking and kind. Chanra is the Executive Assistant Manager. She can manage the hotel and the staff well. She helps the team and makes sure every guest is happy. Chanra is patient and polite. She speaks to guests and staff in a friendly way. She listens carefully and solves problems. She can make good decisions. Chanra loves Khmer culture and teaches visitors about the traditions, kindness, and smiles of Cambodian people. She also works with the Shinta Mani Foundation, which helps the local community. Chanra is caring and dedicated, and she inspires her team.
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Interview with Oumm fill in, words below:
hardworking – important – special – team –
culture – happy – service –
job – welcome –
polite – solve – community
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1. Q: What is your job at the hotel?
A: I manage the hotel and help the __________.
2. Q: How do you help the team?
A: I support them and make sure they do a good _________.
3. Q: What do you do for the guests?
A: I make sure every guest is __________.
4. Q: How do you speak to guests and staff?
A: I speak in a friendly and __________ way.
5. Q: What qualities are important for you?
A: I am __________, caring, and dedicated.
6. Q: How do you __________ problems?
A: I listen carefully and find a good solution.
7. Q: What is __________ when you manage the hotel?
A: Being organized, responsible, and patient is important.
8. Q: What do you like to show the guests?
A: I show them Cambodian __________, kindness, and smiles.
9. Q: How do you inspire your team?
A: I encourage them and make them feel __________.
10. Q: What is your priority at work?
A: My priority is good __________ and happy guests.
11. Q: How do you work with the foundation?
A: I support the local __________ and cultural projects.
12. Q: Why do you like your job?
A: I like helping people and making the hotel a __________ place.
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Full version:
1. Q: What is your job at the hotel?
A: I manage the hotel and help the team.
2. Q: How do you help the team?
A: I support them and make sure they do a good job.
3. Q: What do you do for the guests?
A: I make sure every guest is happy.
4. Q: How do you speak to guests and staff?
A: I speak in a friendly and polite way.
5. Q: What qualities are important for you?
A: I am hardworking, caring, and dedicated.
6. Q: How do you solve problems?
A: I listen carefully and find a good solution.
7. Q: What is important when you manage the hotel?
A: Being organized, responsible, and patient is important.
8. Q: What do you like to show the guests?
A: I show them Cambodian culture, kindness, and smiles.
9. Q: How do you inspire your team?
A: I encourage them and make them feel welcome.
10. Q: What is your priority at work?
A: My priority is good service and happy guests.
11. Q: How do you work with the foundation?
A: I support the local community and cultural projects.
12. Q: Why do you like your job?
A: I like helping people and making the hotel a special place.