prepare a leaflet for a presentation
Your GM has asked you to prepare a leaflet for a presentation of some simple ways of improving your service for guests in your ***** hotel, you come up with:
### **1. Communicate Well**
– Listen carefully to what your guests need or ask for.
– Use their names and offer ideas that fit their interests.
– Respect their culture and be polite to everyone.
### **2. Learn More**
– Stay updated about places, events, and schedules.
– Learn basic phrases in different languages to help more people.
– Take training to improve your hospitality skills.
### **3. Make Things Easy**
– Keep bookings and questions simple for guests.
– Ask for feedback and use it to improve your service.
– Use technology like apps to share maps, plans, or details easily.
### **4. Offer More**
– Work with locals to create unique experiences for your guests.
– Be ready to help in emergencies, like lost items or health issues.
– Offer eco-friendly options like tours that support the environment.
### **5. Add a Personal Touch**
– Greet guests warmly with small gestures like a drink or a thank-you note.
– Surprise them with something extra, like an upgrade or a free activity.
### **6. Keep Learning**
– Learn what’s new and popular in travel, like adventure or relaxing trips.
– Talk to others in tourism to share ideas and improve.
By being friendly, helpful, and thoughtful, you’ll make guests feel special and create great memories for them.
###############################
How to improve your service for guests in tourism:
First, good communication is very important. Listen carefully to what your guests want, use their names, and suggest activities they might enjoy. Always be polite and respect different cultures.
Second, learn as much as you can. Keep up-to-date with local events, places, and schedules. Knowing a few words in other languages can also help you communicate better. Take training to improve your skills in hospitality.
Third, make things easy for your guests. Keep bookings simple and ask for feedback to improve. Use tools like apps to share maps or plans quickly.
Next, offer more to make their stay special. Work with locals to create unique experiences and be ready to assist in emergencies, like lost items. Provide eco-friendly options to support the environment.
Adding a personal touch is also important. Greet guests warmly and surprise them with small gestures, like a free upgrade or a thank-you note.
Finally, keep learning. Stay updated on new travel trends and share ideas with others in tourism.
By being friendly, helpful, and thoughtful, you’ll make guests feel welcome and create great memories for them.
##############################
Vocabulary:
1. **Communication**: Talking or sharing information with someone.
2. **Suggest**: To give an idea or advice about what to do.
3. **Enjoy**: To feel happy or have fun doing something.
4. **Schedule**: A plan for when things will happen.
5. **Improve**: To make something better.
6. **Hospitality**: Being kind and welcoming to guests.
7. **Tools**: Things that help you do a job, like apps or maps.
8. **Share**: To give or show something to someone else.
9. **Unique**: Something special and one of a kind.
10. **Assist**: To help someone.
11. **Emergency**: A sudden problem that needs quick help, like losing something or feeling sick.
12. **Option**: A choice or different thing you can pick.
13. **Environment**: The world around us, like nature, air, and water.
14. **Gesture**: A small action to show kindness or care.
15. **Thoughtful**: Thinking about others and being kind or caring.
################################
Here are 10 sentences with one word missing – fill in:
1. Good _______ is very important when serving guests.
2. Always listen carefully to what your _______ want or need.
3. Respect different _______ and be polite to everyone.
4. Learn about local events, places, and _______ to help guests better.
5. Knowing a few _______ in other languages can make communication easier.
6. Use tools like _______ to share maps or plans with guests quickly.
7. Work with _______ people to create unique experiences for your guests.
8. Be ready to assist in emergencies, such as _______ items or health problems.
9. Greet guests warmly and surprise them with a small _______ like a thank-you note.
10. Stay updated on new _______ trends and ideas to improve your service.
################################
Here are 10 sentences, with 5 being incorrect – find them:
1. Good communication includes using the guest’s name and respecting their culture.
2. You should avoid listening to guest feedback because it is not helpful.
3. Learning basic phrases in different languages helps you connect with guests.
4. Keeping bookings and questions complicated makes the service more professional.
5. Using tools like apps can help share maps and plans quickly with guests.
6. Guests do not appreciate small gestures like thank-you notes or upgrades.
7. It is helpful to work with locals to create unique and eco-friendly experiences.
8. Offering eco-friendly tours is unnecessary because guests only care about luxury.
9. Staying updated on new travel trends helps improve your service.
10. Always be polite and respectful, no matter where the guest comes from.
################################
Here are 12 multiple-choice questions based on the text, each with 4 possible answers. More than one answer may be correct:
1. **What is important for good communication with guests?**
a) Listening carefully
b) Using their names
c) Ignoring their needs
d) Respecting their culture
2. **How can you improve your knowledge for better service?**
a) Learn about local events and places
b) Take training in hospitality
c) Stay away from learning new skills
d) Learn basic phrases in other languages
3. **What can make bookings easier for guests?**
a) Complicated forms
b) Simple booking processes
c) Using helpful apps
d) Asking for feedback
4. **Why is feedback from guests useful?**
a) It helps improve services
b) It should be ignored
c) It gives insight into what guests like
d) It is only for decoration
5. **How can you use technology to help guests?**
a) Share maps using apps
b) Send information quickly
c) Avoid using any technology
d) Use apps for detailed plans
6. **What should you do during emergencies?**
a) Stay calm
b) Assist with lost items
c) Ignore the guest’s needs
d) Help with health issues
7. **Why should you work with local people?**
a) To offer unique experiences
b) To support the community
c) To create eco-friendly tours
d) To avoid involving outsiders
8. **What small gestures can make guests feel special?**
a) A warm greeting
b) Offering a free activity
c) Ignoring them
d) Writing a thank-you note
9. **How can eco-friendly tours benefit tourism?**
a) They support the environment
b) Guests enjoy learning about nature
c) They make tourism more sustainable
d) They waste time and money
10. **What are the benefits of staying updated on travel trends?**
a) It helps improve your service
b) It keeps your knowledge fresh
c) It is unnecessary in tourism
d) It helps you attract more guests
11. **What attitude should you always have toward guests?**
a) Polite
b) Friendly
c) Rude
d) Respectful
12. **What can help make the guest’s visit special?**
a) Complicated plans
b) Personal touches like upgrades
c) Being attentive to their needs
d) Ignoring their feedback
################################
Which words are we looking for?
181124