A day in the life of Darith, a housekeeper, at a luxury hotel (A1 beginners to intermediate, present simple)

making guests happy

I work in a big hotel. My job is housekeeping. I clean rooms every day.

In the morning, we have a small meeting. We talk about the rooms. We talk about the guests. Sometimes guests have special wishes.

After the meeting, I start my work. I go to a room. I make the bed. I clean the floor. I clean the tables. I clean the windows. I check the bathroom. I put new towels, soap, and paper. I look very carefully. Everything must be clean.

During the day, guests call me. They ask for more towels. They ask me to take food away. Sometimes I give guests water or paper.

I also clean the lobby and the hallways. The hotel is very big. I do not work alone. I work with my team. Teamwork is important.

I also check the cleaning things. I look at the soap, the paper, and the towels. If something is missing, I tell my boss.

At the end of the day, I look at the rooms again. Then I put away my tools. My job is hard, but I am happy. I like helping the guests.

____________________

Vocabulary:

a housekeeper (hotel) – a person who cleans the rooms in a hotel.

to clean – to make something nice, with no dirt.

a meeting – when people come together to talk.

a special wish – something extra a guest wants.

to make the bed – to put the blanket and pillow nicely on the bed.

to clean the floor – to wash or sweep the floor.

to check the bathroom – to look if the bathroom is clean.

a towel – a cloth you use to dry your body.

soap – something you use with water to wash.

paper (toilet) – soft paper you use in the bathroom.

carefully – to do something slowly and with attention.

to call somebody (telephone) – to talk to someone with the phone.

to ask for towels – to say you need more towels.

to take food away (hotel) – to remove the food from a guest’s room.

a lobby – the big first room in a hotel.

a hallway – a long way inside a building that leads to rooms.

to be important – to be needed or have a big meaning.

cleaning things – tools or items for cleaning, like soap, mop, or cloth.

a tool – an object you use to do a job.

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Multiple choice, one answer correct:

1. A housekeeper works in…
a) a hotel
b) a school
c) a bank

2. To clean means…
a) to build something
b) to make nice and with no dirt
c) to make dirty

3. A meeting is…
a) people talking together
b) a room for guests
c) a place to sleep

4. A special wish is…
a) a tool for cleaning
b) a kind of food
c) an extra thing a guest wants

5. To make the bed means…
a) to sleep in the bed
b) to wash the blanket
c) to put blanket and pillow nicely

6. To clean the floor means…
a) to cook food
b) to wash or sweep the floor
c) to sit on the floor

7. To check the bathroom means…
a) to close the door
b) to take a shower
c) to look if it is clean

8. A towel is…
a) a cloth to dry your body
b) a chair in the room
c) a type of soap

9. Soap is…
a) something to eat
b) something to write with
c) something for washing

10. Toilet paper is…
a) paper for books
b) paper for money
c) paper for the bathroom

11. Carefully means…
a) slowly and with attention
b) quickly and without looking
c) angry and loud

12. To call somebody means…
a) to open the door
b) to talk with the phone
c) to write a letter

13. To ask for towels means…
a) to buy towels in a shop
b) to say you need more towels
c) to clean towels with soap

14. To take food away (hotel) means…
a) to remove food from a room
b) to cook food in the kitchen
c) to eat food with guests

15. A lobby is…
a) the big first room in a hotel
b) the bathroom of a hotel
c) the kitchen of a hotel

16. A hallway is…
a) a place to sleep
b) a long way to rooms
c) a kind of window

17. To be important means…
a) to be very small
b) to be needed or have a big meaning
c) to be not true

18. Cleaning things are…
a) food, drink, plate
b) soap, mop, towel
c) bed, chair, table

19. A tool is…
a) a kind of towel
b) a hotel guest
c) an object you use for a job

Answers:
1a, 2b, 3a, 4c, 5c, 6b, 7c, 8a,
9c, 10c, 11a, 12b, 13b, 14a,
15a, 16b, 17b, 18b, 19c
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Full version:

A housekeeper works in a hotel.
To clean means to make nice and with no dirt.
A meeting is people talking together.
A special wish is an extra thing a guest wants.
To make the bed means to put blanket and pillow nicely on the bed.
To clean the floor means to wash or sweep the floor.
To check the bathroom means to look if it is clean.
A towel is a cloth to dry your body.
Soap is something for washing.
Toilet paper is paper for the bathroom.
Carefully means to do something slowly and with attention.
To call somebody means to talk with the phone.
To ask for towels means to say you need more towels.
To take food away (hotel) means to remove food from a room.
A lobby is the big first room in a hotel.
A hallway is a long way inside a building that leads to rooms.
To be important means to be needed or have a big meaning.
Cleaning things are soap, mop, towel.
A tool is an object you use to do a job.

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True or false:

The housekeeper works in a hospital.
The housekeeper makes the bed every day.
Guests sometimes ask for more towels.
The lobby is a long way to rooms.
The housekeeper checks the bathroom carefully.
Soap is for washing.
The housekeeper cooks food in the guest rooms.
Cleaning things include mop, soap, and towels.
A hallway is the big first room in a hotel.
Carefully means to do something slowly and with attention.
A housekeeper works alone all the time.
The housekeeper puts away tools at the end of the day.
Toilet paper is used in the bathroom.
The housekeeper talks to guests on the phone sometimes.
The housekeeper only cleans floors and nothing else.
A special wish is something extra a guest wants.
The housekeeper cleans the tables and windows.
The bathroom is never checked.
Teamwork is important in a big hotel.
A towel is a type of food.

True: 2, 3, 5, 6, 8, 10, 12, 13, 14, 16, 17, 19
________________________

Correct answers:

The housekeeper works in a hospital. True is: The housekeeper works in a hotel.
The housekeeper makes the bed every day.
Guests sometimes ask for more towels.
The lobby is a long way to rooms. True is: The lobby is the big first room in a hotel.
The housekeeper checks the bathroom carefully.
Soap is for washing.
The housekeeper cooks food in the guest rooms. True is: The housekeeper does not cook; they clean the rooms.
Cleaning things include mop, soap, and towels.
A hallway is the big first room in a hotel. True is: A hallway is a long way inside a building that leads to rooms.
Carefully means to do something slowly and with attention.
A housekeeper works alone all the time. True is: A housekeeper works with a team.
The housekeeper puts away tools at the end of the day.
Toilet paper is used in the bathroom.
The housekeeper talks to guests on the phone sometimes.
The housekeeper only cleans floors and nothing else. True is: The housekeeper cleans beds, floors, tables, windows, and bathrooms.
A special wish is something extra a guest wants.
The housekeeper cleans the tables and windows.
The bathroom is never checked. True is: The housekeeper always checks the bathroom.
Teamwork is important in a big hotel.
A towel is a type of food. True is: A towel is a cloth used to dry your body.

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Housekeeping – Gap fill test:

The housekeeper starts work by cleaning the ______.
a) guest rooms
b) kitchen
c) garden
Guests sometimes ask the housekeeper to take away their ______.
a) pillows
b) food trays
c) windows
In the morning, the housekeeping team has a ______.
a) lunch
b) party
c) meeting
The housekeeper also helps clean the ______ and hallways.
a) kitchen
b) lobby
c) garden
At the end of the day, the housekeeper checks all rooms ______.
a) again
b) never
c) tomorrow
The housekeeper puts away their ______ at the end of the day.
a) chairs
b) towels
c) tools
During the day, guests sometimes call to ask for more ______.
a) windows
b) towels
c) carpets
The team talks about which rooms they ______.
a) cook
b) clean
c) paint
When cleaning a room, the housekeeper makes the ______.
a) floor
b) window
c) bed
In the bathroom, the housekeeper puts fresh towels, soap, and ______.
a) lights
b) paper
c) chairs
Teamwork is very ______ because the hotel is big.
a) fast
b) important
c) small
Carefully means to do something ______.
a) slowly and with attention
b) quickly
c) angry
The housekeeper vacuums or ______ the floor.
a) paints
b) mops
c) cooks
The housekeeper dusts the ______.
a) tables
b) chairs
c) towels
Guests sometimes call to ask for more ______.
a) pillows
b) towels
c) blankets
The team talks about if guests have special ______.
a) jobs
b) wishes
c) rooms
Being a housekeeper is hard work, but they like helping ______.
a) neighbors
b) guests
c) friends
The housekeeper must look very ______ to make everything perfect.
a) slowly
b) quickly
c) carefully

Answers:
1-A, 2-B, 3-C, 4-B, 5-A, 6-C,
7-B, 8-B, 9-C, 10-B, 11-B, 12-A,
13-B, 14-A, 15-B, 16-B, 17-B, 18-C

_______________________________

Full version:

The housekeeper starts work by cleaning the guest rooms.
Guests sometimes ask the housekeeper to take away food trays.
In the morning, the housekeeping team has a meeting.
The housekeeper also helps clean the lobby and hallways.
At the end of the day, the housekeeper checks all rooms again.
The housekeeper puts away tools at the end of the day.
During the day, guests sometimes call to ask for more towels.
The team talks about which rooms they clean.
When cleaning a room, the housekeeper makes the bed.
In the bathroom, the housekeeper puts fresh towels, soap, and paper.
Teamwork is very important because the hotel is big.
Carefully means to do something slowly and with attention.
The housekeeper vacuums or mops the floor.
The housekeeper dusts the tables.
Guests sometimes call to ask for more towels.
The team talks about if guests have special wishes.
Being a housekeeper is hard work, but they like helping guests.
The housekeeper must look very carefully to make everything perfect.

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Match the words to definitions:

Words:

Housekeeper
To clean
Meeting
Special wish
To make the bed
To clean the floor
To check the bathroom
Towel
Soap
Toilet paper
Carefully
To call somebody
Lobby
Tool

Definitions:

A. A place at the front of a hotel where guests arrive
B. Something you use to dry your body
C. An object you use to do a job
D. To wash or remove dirt
E. To look if it is clean
F. Something you use to watch your body
G. People talking together
H. To make blanket and pillow nice on the bed
I. Something a guest wants extra
J. To talk with the phone
K. Paper for the bathroom
L. To do something slowly and with attention
M. A person who cleans rooms in a hotel
N. To wash or mop the floor

Answers:

1-M, 2-D, 3-G, 4-I, 5-H, 6-N,
7-E, 8-B, 9-F, 10-K, 11-L,
12-J, 13-A, 14-C

__________________

Correct answers:

Housekeeper – a person who cleans rooms in a hotel.
To clean – to wash or remove dirt.
Meeting – people talking together.
Special wish – something a guest wants extra.
To make the bed – to make blanket and pillow nice on the bed.
To clean the floor – to wash or mop the floor.
To check the bathroom – to look if it is clean.
Towel – a cloth you use to dry your body.
Soap – something you use to wash your body.
Toilet paper – paper for the bathroom.
Carefully – to do something slowly and with attention.
To call somebody – to talk with the phone.
Lobby – a place at the front of a hotel where guests arrive.
Tool – an object you use to do a job.

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Interview with Darith, fill in, words below:

make – food trays – hotel – housekeeper – big –
missing – clean – dust – each other –
morning – guests – mop – team –
soap – check
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1. Q: What is your job, Darith?
A: I am a housekeeper in a __________ hotel.

2. Q: Who do you work with?
A: I work with my __________.

3. Q: Where do you work?
A: I work in a big __________.

4. Q: When do you have a meeting?
A: We have a meeting in the ___________.

5. Q: What do you talk about in the meeting?
A: We talk about which rooms we must __________ and special wishes of guests.

6. Q: What is the first thing you do when you clean a room?
A: I ___________ the bed.

7. Q: How do you clean the floor?
A: I vacuum or __________ the floor.

8. Q: What do you do with the tables and windows?
A: I ___________ the tables and clean the windows.

9. Q: Which things do you put in the bathroom?
A: I put fresh towels, ___________, and toilet paper.

10. Q: Why is teamwork important in your job?
A: Because the hotel is big and we must help __________.

11. Q: What other jobs do you do during the day?
A: I take __________ away and bring more towels if __________ ask.

12. Q: How do you _________ cleaning supplies?
A: I make sure we have enough soap, paper, and towels.

13. Q: What do you do if something is _________?
A: I tell my boss.

14. Q: Do you like your job? Why?
A: Yes, being a __________ is hard work, but I like helping guests.

————————————–
Full version:

1. Q: What is your job, Darith?
A: I am a housekeeper in a big hotel.

2. Q: Who do you work with?
A: I work with my team.

3. Q: Where do you work?
A: I work in a big hotel.

4. Q: When do you have a meeting?
A: We have a meeting in the morning.

5. Q: What do you talk about in the meeting?
A: We talk about which rooms we must clean and special wishes of guests.

6. Q: What is the first thing you do when you clean a room?
A: I make the bed.

7. Q: How do you clean the floor?
A: I vacuum or mop the floor.

8. Q: What do you do with the tables and windows?
A: I dust the tables and clean the windows.

9. Q: Which things do you put in the bathroom?
A: I put fresh towels, soap, and toilet paper.

10. Q: Why is teamwork important in your job?
A: Because the hotel is big and we must help each other.

11. Q: What other jobs do you do during the day?
A: I take food trays away and bring more towels if guests ask.

12. Q: How do you check cleaning supplies?
A: I make sure we have enough soap, paper, and towels.

13. Q: What do you do if something is missing?
A: I tell my boss.

14. Q: Do you like your job? Why?
A: Yes, being a housekeeper is hard work, but I like helping guests.

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Complete:

example:

1.
Q: __________ (yoou/clean) only the guest rooms?
A: No, I _________ (not clean) only the guest rooms.
A: I also __________ (clean) other rooms in the hotel.

YOU WRITE:
Q: Do you clean only the guest rooms?
A: No, I do not clean only the guest rooms.
A: I also clean other rooms in the hotel.

—————————————

2.
Q: __________ (you start) work in the afternoon?
A: No, I __________ (not) start work in the afternoon.
A: I __________ (start) work in the morning.

3.
Q: __________ (you/make) the floor first when you clean a room?
A: No, I __________ (not make) the floor first.
A: I __________ (make) the bed first.

4.
Q: __________ (you forget) to check the bathroom?
A: No, I __________ (not forget) to check the bathroom.
A: I __________ (check) the bathroom carefully.

5.
Q: __________ (you clean) only one room every day?
A: No, I __________ (not clean) only one room every day.
A: I __________ (clean) many rooms every day.

6.
Q: __________ (you bring) food trays only in the morning?
A: No, I __________ (not bring) food trays only in the morning.
A: I __________ (take) food trays away during the day.

7.
Q: __________ (you work) alone in the hotel?
A: No, I __________ (not work) alone.
A: I __________ (work) with my team.

8.
Q: __________ (you put) towels only in the lobby?
A: No, I __________ (not put) towels only in the lobby.
A: I __________ (put) towels in the bathroom.

9.
Q: __________ (you forget) to check cleaning supplies?
A: No, I __________ (not forget) to check cleaning supplies.
A: I __________ (check) cleaning supplies every day.

10.
Q: __________ (you tell) guests if soap is missing?
A: No, I __________ (not tell) guests if soap is missing.
A: I __________ (tell) my boss if soap is missing.

————————————–
Full answers:

1.
Q: Do you clean only the guest rooms?
A: No, I do not clean only the guest rooms.
A: I also clean other rooms in the hotel.

2.
Q: Do you start work in the afternoon?
A: No, I do not start work in the afternoon.
A: I start work in the morning.

3.
Q: Do you make the floor first when you clean a room?
A: No, I do not make the floor first.
A: I make the bed first.

4.
Q: Do you forget to check the bathroom?
A: No, I do not forget to check the bathroom.
A: I check the bathroom carefully.

5.
Q: Do you clean only one room every day?
A: No, I do not clean only one room every day.
A: I clean many rooms every day.

6.
Q: Do you bring food trays only in the morning?
A: No, I do not bring food trays only in the morning.
A: I take food trays away during the day.

7.
Q: Do you work alone in the hotel?
A: No, I do not work alone.
A: I work with my team.

8.
Q: Do you put towels only in the lobby?
A: No, I do not put towels only in the lobby.
A: I put towels in the bathroom.

9.
Q: Do you forget to check cleaning supplies?
A: No, I do not forget to check cleaning supplies.
A: I check cleaning supplies every day.

10.
Q: Do you tell guests if soap is missing?
A: No, I do not tell guests if soap is missing.
A: I tell my boss if soap is missing.

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True or false – if statement false, correct.

Does your job only include cleaning rooms?

YOU WRITE (if false):
a) No, it does not.
b) The job includes cleaning all rooms in the hotel and helping guests.
Do you work in a big hotel?

YOU WRITE (if true):
a) Yes, I do.
Do you have a meeting in the evening?
Does your team talk about special wishes of guests?
Do you make the floor first when you clean a room?
Do you mop the floor?
Do you dust the chairs?
Do you clean the windows?
Do you check the bathroom every day?
Do guests sometimes ask for more food?
Do you take food trays only in the morning?
Do you help clean only the lobby?
Do you check the cleaning supplies every month?
Do you put away your tools at the end of the day?

——————————
Full version:

Do you work in a big hotel?
A: Yes, I do.
Does your job only include cleaning rooms?
A: No, it does not. The job includes cleaning all rooms in the hotel and helping guests.
Do you have a meeting in the evening?
A: No, I do not. The meeting is in the morning.
Does your team talk about special wishes of guests?
A: Yes, it does.
Do you make the floor first when you clean a room?
A: No, I do not. The housekeeper makes the bed first.
Do you mop the floor?
A: Yes, I do.
Do you dust the chairs?
A: No, I do not. The housekeeper dusts the tables.
Do you clean the windows?
A: Yes, I do.
Do you check the bathroom every day?
A: Yes, I do.
Do guests sometimes ask for more food?
A: No, they do not. Guests sometimes ask for more towels.
Do you take food trays only in the morning?
A: No, I do not. The housekeeper takes food trays away during the day.
Do you help clean only the lobby?
A: No, I do not. The housekeeper helps clean the lobby and hallways.
Do you check the cleaning supplies every month?
A: No, I do not. The housekeeper checks the cleaning supplies every day.
Do you put away your tools at the end of the day?
A: Yes, I do.

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Fill in, words below:

towels – clean – checks – cleaning –
vacuums – hallways – food trays – meeting – tools

—————————

Darith works as a housekeeper in a big hotel.
His job is not only __________ rooms, but also helping guests feel happy.
In the morning, the team has a __________.
They talk about which rooms to __________ and guests’ special wishes.
Darith makes the bed, __________or mops the floor, dusts tables, cleans windows, and checks the bathroom.
He puts fresh __________, soap, and toilet paper.
During the day, he brings more towels, takes __________ away, and helps clean the lobby and __________.
At the end, he __________ rooms and puts away his __________. He likes his job.

—————————
Correct version:

Darith works as a housekeeper in a big hotel. His job is not only cleaning rooms, but also helping guests feel happy. In the morning, the team has a meeting. They talk about which rooms to clean and guests’ special wishes. Darith makes the bed, vacuums or mops the floor, dusts tables, cleans windows, and checks the bathroom. He puts fresh towels, soap, and toilet paper. During the day, he brings more towels, takes food trays away, and helps clean the lobby and hallways. At the end, he checks rooms and puts away his tools. He likes his job.

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Read that sory:

I am a housekeeper in a big hotel. My job is not only cleaning rooms, but also helping guests feel happy and comfortable. In the morning, we have a small meeting. We talk about which rooms to clean and guests’ special wishes. I make the beds, vacuum or mop the floor, dust the tables, clean the windows, and check the bathroom. I put fresh towels, soap, and toilet paper. During the day, I bring towels, take food trays away, and help clean the lobby and hallways. At the end, I check all rooms and put away my tools. I like my job.

__________________________

Now rewrite the story, starting with

>>>> He is a house keeper in a big hotel.
>>>> His job……….

and make all changes necessary!
—————————————–
Correct version:

He is a housekeeper in a big hotel. His job is not only cleaning rooms, but also helping guests feel happy and comfortable. In the morning, they have a small meeting. They talk about which rooms to clean and guests’ special wishes. He makes the beds, vacuums or mops the floor, dusts the tables, cleans the windows, and checks the bathroom. He puts fresh towels, soap, and toilet paper. During the day, he brings towels, takes food trays away, and helps clean the lobby and hallways. At the end, he checks all rooms and puts away his tools. He likes his job.