hoc et illud

⭐🏨⭐How to prepare for a successful job-interview, and more (A2/B1-, text only)⭐🏨⭐

Verfasst von

wolfgang kugler

in

,


1. Research the hotel

Learn about the hotel. Read about its history, services, and guests.
Look at the hotel website and social media to understand its style and values.
Also, check other hotels and see what makes this hotel different.

2. Understand the role

Read the job description carefully.
Know your main tasks and responsibilities.
Think about how your experience matches the job.
Try to understand how this job can help you grow in your career.

3. Prepare for common questions

Think about questions about your past work.
For example:
– How did you help a difficult guest?
– How do you work under pressure?
– How do you solve problems?

Also think about what you will do in new situations at work.
Be ready to talk about customer service.

4. Prepare your questions

Ask questions about the hotel, the work, and the team.
You can also ask about training and future opportunities.

5. Be professional

Wear clean and professional clothes.
Arrive 10–15 minutes early.
Be polite and friendly to everyone.

6. Review your experience

Look at your CV and think about your skills.
Prepare simple examples from your past work.

7. Prepare for practical tasks

You may need to show your skills, like helping a guest or doing front desk work.

8. Follow up

Send a short thank-you email after the interview.
Say thank you and show that you are interested in the job.

#################

Detailed version

1. Research the hotel

Learn about the hotel before the interview.
Read the hotel name and find basic information.

Find where the hotel is.
Is it in a city, near a train station, or near the airport?
Look at a map and see the location.

Check when the hotel started.
Some hotels are new. Some are very old.

Look at the hotel website.
Read simple information about rooms and services.
Look at pictures of the hotel.
See the lobby, rooms, restaurant, and spa if there is one.

Read about services.
For example: breakfast, Wi-Fi, parking, gym, room service.

Look at the price of rooms.
Are they cheap or expensive?
Are there different room types?

Check social media.
Look at photos and posts.
See what the hotel shows to people.

Read guest reviews.
What do guests say?
Do they say “clean,” “nice staff,” or “good food”?

Think about the guests.
Are they tourists, families, or business people?

Compare the hotel with other hotels.
Is it bigger or smaller?
Is it more expensive or cheaper?

Think about what makes this hotel special.
Why do people choose this hotel?

Write short notes.
Read them before the interview.

2. Understand the role

Read the job description carefully.
Read it one time, then read it again.

Find the job title.
For example: receptionist, waiter, cleaner.

Think about the main tasks.
What do you need to do at work?

Learn simple skills needed for the job.
For example: talking to guests, helping people, working fast, and being polite.

Think about daily work.
What do you do every day in this job?

Look at responsibilities.
Do you answer phone calls?
Do you check guests in?
Do you clean rooms?

Think about your own experience.
Have you done similar work before?
Where did you do it?

Match your skills with the job.
Say to yourself: “I can do this.”
“I have done this before.”

Think about working time.
Will you work in the morning or evening?
Will you work on weekends?

Think about teamwork.
Do you work with other people or alone?

Think about learning.
Can you learn new things in this job?

Think about the hotel structure.
How does this job help the hotel?

3. Prepare for questions

Think about interview questions.
Many questions are simple.

Prepare answers about yourself.
What is your name? Where do you live? What do you do?

Think about your past jobs.
Where did you work before?
What did you do there?

Prepare examples.
Talk about real situations.
For example: helping a guest or solving a problem.

Think about guests.
How do you help a guest?
What do you do if a guest is unhappy?

Think about stress.
What do you do when work is busy?
Do you stay calm?

Think about teamwork.
Did you work with other people before?
Did you help your team?

Think about mistakes.
Did you make a mistake before?
What did you do after it?

Think about new problems.
What will you do if you do not know something?

Practice your answers.
Speak slowly and clearly.
Use short sentences.

Listen to the question carefully.
Do not answer too fast.

If you do not understand, ask: “Can you repeat, please?”

Think about why you want this job.
Prepare a simple answer.

Write your answers and read them again.

4. Prepare your questions

Think about questions for the interview.
It is good to ask questions.

Ask about the hotel.
What kind of hotel is it?
Who are the guests?

Ask about the job.
What do I do every day?
What are the main tasks?

Ask about the team.
How many people work here?
Do people work together?

Ask about working time.
What are the working hours?
Do I work weekends or nights?

Ask about training.
Do new workers get training?
Who helps new workers?

Ask about rules.
What rules are important at work?

Ask about clothes.
Do I wear a uniform?

Ask about busy times.
When is the hotel busy?

Ask about learning.
Can I learn new things?
Can I grow in this job?

Choose only a few questions.
Do not ask too many.

Speak politely.
Say “Can I ask a question?”

Say “thank you” after answers.

5. Be professional

Wear clean and nice clothes.
Choose simple and tidy clothes.

Arrive early.
Come 10–15 minutes before the interview.

Be polite to everyone.
Say “hello” and “good morning.”

Smile when you meet people.

Speak clearly and slowly.

Keep good body language.
Sit straight and look at people.

Be calm and friendly.

Do not use your phone in the interview.

Listen carefully when someone speaks.

Show respect to all staff.

Be confident, but not too loud.

6. Review your experience

Look at your CV.
Read it slowly.

Think about past jobs.
Where did you work? What did you do?

Think about your skills.
Can you talk to people? Can you work in a team?

Think about customer service.
Did you help customers before?

Think about good examples.
When did you help someone?

Write short stories about your work.
Keep them simple.

Think about what you learned.
What did you learn in your past jobs?

Match your experience with the hotel job.

Practice talking about your experience.
Speak out loud.

7. Prepare for practical tasks

You may need to show your skills.

You may greet a guest.
Say hello and smile.

You may do a check-in.
Give a room to a guest.

You may answer questions.
For example: “Where is breakfast?”

You may help with problems.
Stay calm and help the guest.

You may speak English or another language.
Use simple words. Speak slowly.

You may work with other staff.
Help your team.

Follow hotel rules.
Be polite and friendly.

If you do not know something, say:
“I will check this for you.”

Practice at home.
Do role plays with another person.

Try to be calm and confident.

8. Follow up

After the interview, send a message.

Write a short thank-you email.

Say thank you for the interview.

Say you are happy about the meeting.

Say you are still interested in the job.

Keep the message short and simple.

Be polite.

Do not send many messages. One is enough.

Wait for their answer.

#################

################################

################################

Use your cheat sheet(s) and give a speech on the topic to yourself.
Record it on your phone, then listen to it and
think about
how it sounds and
what it was like.

################################

################################

Hotel interview cheat sheet #1

1. Research the hotel

  • hotel name
  • location (city / airport / station)
  • map / near shops / transport
  • opening year
  • website
  • rooms (pictures)
  • lobby / restaurant / spa
  • services (breakfast / Wi-Fi / parking / gym)
  • prices (cheap / expensive)
  • room types (single / double / family)
  • social media (photos / posts)
  • guest reviews (clean / friendly / noisy)
  • guests (tourists / business / families)
  • compare hotels
  • special points
  • notes

2. Understand the role

  • job title (reception / waiter / cleaner)
  • job description
  • daily tasks
  • responsibilities
  • guest contact
  • phone calls
  • check-in / check-out
  • help guests
  • teamwork
  • working hours (morning / evening / night)
  • weekends / holidays
  • skills (polite / fast / calm / helpful)
  • experience match
  • training
  • hotel structure
  • career growth

3. Prepare for questions

  • personal info
  • past jobs
  • experience examples
  • guest help
  • problem solving
  • busy work / stress
  • teamwork
  • mistakes + fix
  • customer service
  • new situations
  • “Can you repeat?”
  • speak slowly
  • simple answers
  • why this job
  • practice answers

4. Prepare your questions

  • hotel type
  • guests
  • daily work
  • tasks
  • team size
  • teamwork
  • working hours
  • shifts (morning / night)
  • training
  • rules
  • uniform
  • busy times
  • learning
  • career growth
  • polite questions
  • “Can I ask…?”
  • thank you

5. Be professional

  • clean clothes
  • smart clothes
  • early arrival (10–15 min)
  • greeting (hello / good morning)
  • smile
  • polite
  • calm
  • confident
  • body language (sit straight)
  • no phone
  • listen
  • respect

6. Review experience

  • CV
  • past jobs
  • tasks before
  • skills
  • customer service
  • examples
  • helping people
  • teamwork
  • learning
  • short stories
  • practice speaking

7. Practical tasks

  • greeting guest
  • smile / welcome
  • check-in
  • give room
  • answer questions
  • breakfast / directions
  • problem handling
  • calm reaction
  • English / simple words
  • teamwork
  • hotel rules
  • “I will check this”
  • role play
  • confidence

8. Follow up

  • thank you email
  • short message
  • interview thanks
  • interest in job
  • polite tone
  • no many messages
  • wait answer

###################

Hotel interview cheat sheet #2

1. Greeting

  • Hello
  • Good morning / Good afternoon
  • Nice to meet you
  • Thank you for this interview

2. Introduce yourself

  • My name is…
  • I am from…
  • I am … years old
  • I live in…
  • I am a student / I work as…

3. Experience

  • I worked in…
  • I helped customers / guests
  • I learned…
  • I have experience in…
  • I like working with people

4. Skills

  • I am polite
  • I am friendly
  • I am helpful
  • I can work in a team
  • I stay calm
  • I work hard
  • I learn fast

5. Hotel questions (common topics)

  • I like working with guests
  • I can help people
  • I can solve simple problems
  • I can check in guests (simple)
  • I can answer questions

6. Difficult situations

  • I stay calm
  • I listen to the guest
  • I try to help
  • I ask for help if I need it
  • I solve the problem

7. Motivation (why this job)

  • I like hotels
  • I like helping people
  • I want to learn new things
  • I want to work in a hotel
  • This job is interesting for me

8. Questions for them

  • What do I do every day?
  • What is the team like?
  • Do I get training?
  • What are the working hours?
  • What is the hotel like?

9. Ending

  • Thank you
  • Thank you for your time
  • I am very interested in this job
  • Goodbye

################

Hotel interview cheat sheet #3

1. INTRODUCTION (ABOUT ME)

  • name
  • age
  • country / city
  • current job / student
  • simple personality words (friendly / polite / hard-working)
  • motivation (want hotel job / like helping people)

Speech help:

  • “My name is …”
  • “I am from …”
  • “I am a friendly and hard-working person.”
  • “I want to work in a hotel.”
  • “I like helping people.”

2. WHY THIS HOTEL

  • hotel name
  • location (city / good place / near transport)
  • good reputation
  • clean / modern / popular
  • guests (tourists / business people)
  • services (rooms / restaurant / gym / spa)
  • good reviews
  • special hotel features
  • interest in company values

Speech help:

  • “I like this hotel because …”
  • “The hotel is in a good location.”
  • “It is modern and popular.”
  • “I like the services.”
  • “Guests say good things about it.”

3. UNDERSTANDING THE JOB

  • job title (reception / waiter / cleaner)
  • main tasks
  • daily work
  • guest contact
  • check-in / check-out
  • phone calls
  • teamwork
  • working hours (morning / evening / night)
  • weekends / holidays
  • responsibility
  • learning new skills

Speech help:

  • “My job is to help guests.”
  • “I will work at the reception.”
  • “I will check in guests.”
  • “I will answer questions.”
  • “I can work in a team.”

4. SKILLS

  • communication
  • polite / friendly
  • calm under pressure
  • problem solving
  • teamwork
  • fast working
  • listening
  • language skills (English / German)
  • customer service

Speech help:

  • “I am polite and friendly.”
  • “I can work under pressure.”
  • “I like working with people.”
  • “I can solve problems.”

5. EXPERIENCE

  • past jobs
  • student work / part-time jobs
  • helping customers
  • teamwork experience
  • responsibilities before
  • real examples
  • learned skills

Speech help:

  • “I worked as …”
  • “I helped customers.”
  • “I worked in a team.”
  • “I learned to be responsible.”

6. HANDLING GUESTS

  • greeting guests
  • smile / welcome
  • helping problems
  • difficult guests
  • staying calm
  • listening
  • giving information
  • solving complaints

Speech help:

  • “I welcome guests with a smile.”
  • “I stay calm if there is a problem.”
  • “I listen to the guest.”
  • “I try to help.”

7. WORKING STYLE

  • punctual (on time)
  • organised
  • clean appearance
  • respectful
  • teamwork
  • motivation
  • learning attitude
  • responsibility

Speech help:

  • “I am always on time.”
  • “I am organised.”
  • “I like to learn new things.”
  • “I am responsible.”

8. QUESTIONS FOR INTERVIEWER

  • hotel information
  • daily tasks
  • team size
  • working hours
  • training
  • uniforms
  • career growth
  • busy times
  • guest types

Speech help:

  • “Can you tell me about the team?”
  • “What are the working hours?”
  • “Is there training for new workers?”
  • “What are the career opportunities?”

9. CLOSING (END OF INTERVIEW)

  • thank you
  • interest in job
  • positive attitude
  • availability
  • goodbye

Speech help:

  • “Thank you for the interview.”
  • “I am very interested in this job.”
  • “I look forward to hearing from you.”
  • “Have a nice day.”

⭐ FINAL SPEAKING STRATEGY

  • use short sentences
  • speak slowly and clearly
  • use simple words
  • smile
  • stay calm
  • do not memorize full sentences — use keywords

Weitere Beiträge