- to make happy he must be…………
Friendly and Approachable
Knowledgeable about Drinks
Good Listener
Efficient and Organized
Personable and Engaging
Responsible Serving
Adaptability
Attention to Detail
Problem-Solving Skills
Team Player70703
- Friendly and Approachable: A great bartender is nice and makes customers feel welcome. They say hello with a smile and make people feel comfortable.
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Situation: A customer enters a bar.
Bartender: Hello! Welcome! How are you today?
Customer: Hello! I am fine, thank you.
Bartender: Great! Please, have a seat. Can I get you a drink?
Customer: Yes, please. I would like a lemonade.
Bartender: Of course! One lemonade coming right up.
Comments:
- The bartender is friendly because they say hello with a smile and make the customer feel comfortable.
- They are welcoming and polite.
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- Knowledgeable about Drinks: They know about drinks like cocktails, beer, and wine. They can suggest drinks that customers might like.
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Situation: A customer comes to the bar and asks for a drink.
Customer: Hello! I want a drink. What do you suggest?
Bartender: Hello! Do you like sweet or strong drinks? (The bartender asks to know customer’s taste.
Customer: I like sweet drinks.
Bartender: OK. I suggest a strawberry cocktail. It is sweet and very good. (The bartender uses knowledge to recommend a drink.)
Customer: Sounds good. I will try that.
Bartender: Great! I will make it for you.
Comments:
- The bartender listens to the customer’s preference.
- The bartender knows drinks and can give a good suggestion.
- The bartender helps the customer choose a drink they will like.
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Good Listener: They listen carefully to customers’ orders and wishes, making sure they get the drink they want.
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Situation: A customer is at the bar and orders a drink.
Customer: Hello! I want a drink, but I like it not too sweet.
Bartender: Okay! You like a drink that is not very sweet. Do you like something fruity or strong?
Customer: Fruity, please. Maybe with orange or lemon.
Bartender: Great! I make you a fruity cocktail with orange and a little lemon.
Comments:
- The bartender listens carefully to the customer’s order.
- He repeats what the customer said to make sure he understands.
- He asks a question to know exactly what the customer wants.
- Finally, he promises to make the right drink.
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Efficient and Organized: A great bartender works fast and can serve many drinks at the same time. They keep the bar clean and tidy.
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Scene: Busy bar, many customers.
Customer 1: Excuse me, can I have a beer, please?
Bartender: Sure! One beer coming. (pours beer quickly)
Customer 2: I want a cocktail.
Bartender: No problem! (prepares cocktail while giving beer to Customer 1)
Customer 3: Can I have a glass of wine?
Bartender: Of course! (puts cocktail on the counter, pours wine)
Customer 1: Thank you!
Bartender: You’re welcome! Here is your beer. (smiles)
Comment 1: The bartender serves many drinks at the same time.
Comment 2: The bartender works fast to help everyone quickly.
Comment 3: The bar stays clean and organized even with many orders.
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Personable and Engaging: They talk to customers and make them feel happy. They create a fun atmosphere.
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Situation: A bartender at a bar talks to a customer to make them feel happy.
Bartender: Hello! How are you today?
Customer: I am okay, thank you.
Bartender: That’s good! Did you have a long day?
Customer: Yes, very long and tiring.
Bartender: Oh, I understand. Maybe a nice drink will help you relax. What do you like?
Customer: I like a cold beer.
Bartender: Great! I will get it for you. By the way, do you like football?
Customer: Yes, I love football!
Bartender: Me too! Who is your favorite team?
Customer: I like Manchester United.
Bartender: Ah, very good! They have a strong team this season.
(Customer smiles and feels happy talking to the bartender.)
Comments:
- The bartender talks to the customer and asks questions.
- They make the customer feel happy by listening and talking about fun topics.
- They create a fun atmosphere by being friendly and interested in the customer’s likes.
- This shows the bartender is personable and engaging.
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Responsible Serving: They know when a customer has had too much to drink. They make sure people drink safely.
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Situation: A bartender notices a customer drinking too much.
Bartender: Hello! Can I get you another drink?
Customer: Yes, one more beer, please.
Bartender: I’m sorry, but I think you had enough. How about some water instead?
Customer: Oh… okay. Thank you.
Bartender: No problem. It’s for your safety.
Comments :
- The bartender sees that the customer drank too much.
- The bartender politely says no to another drink.
- The bartender offers water to keep the customer safe.
- The customer understands and is happy.
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Adaptability: They can work well when the bar is busy or if there are problems. They change what they do if needed.
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Situation: The bar suddenly becomes very busy.
Customer 1: Excuse me! Can I have a beer, please?
Bartender: Of course! One beer coming.
Customer 2: Can I have a cocktail?
Bartender: Yes! I will make it after this beer.
Customer 3: Excuse me, I need water.
Bartender: Sure! I can get it for you now.
Comments:
- The bartender is adaptable because many customers ask for drinks at the same time.
- He changes the order of work to help everyone quickly. He stays calm and works well even when it is busy.
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Attention to Detail: They look after small things like decoration on drinks. This makes the drink look nice.
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Scene: A customer is at the bar, and the bartender is making a cocktail.
Customer: Excuse me, this drink looks very nice!
Bartender: Thank you! I put a little lemon on the glass. It makes the drink look good.
Customer: Wow! It smells fresh too.
Bartender: Yes. I also put a small leaf on top. Little things can make a big difference.
Customer: I like that. You pay attention to small details.
Bartender: Yes, every drink must look nice for customers.
Comments:
- “I put a little lemon on the glass” → This shows the bartender cares about small details.
- “I also put a small leaf on top” → Adds more decoration to make the drink nice.
- “Little things can make a big difference” → Explains why attention to detail is important.
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Problem-Solving Skills: They can help quickly if a customer has a problem. They stay calm and polite.
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Situation: A customer got the wrong drink.
Customer: Excuse me, I ordered a cola, but this is orange juice.
Bartender: Oh, I am sorry! Thank you for telling me. I will get your cola now.
Customer: Thank you.
Bartender: Here is your cola. I hope you enjoy it.
Comments:
- The bartender stays calm and polite.
- The bartender listens carefully to the customer’s problem.
- The bartender solves the problem quickly by giving the correct drink.
- The customer feels happy because the problem is solved nicely.
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Team Player: They work well with other staff. They help each other to give the best service to guests.
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Situation: Two bartenders, Anna and Tom, are working during a busy evening.
Anna: Tom, can you help me? I have too many orders.
Tom: Yes, I can. I will pour some drinks.
Anna: Thank you! You are very helpful.
Tom: No problem. We work together to make the guests happy.
Anna: Now the bar is clean, and all drinks are ready.
Tom: Good job! Teamwork makes our work easy.
Comments:
- Anna asks for help → Shows she trusts her teammate.
- Tom agrees to help → Shows he is a team player.
- They cooperate → They share work to serve guests faster.
- Positive comments → They encourage each other, which is important in teamwork.
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