for Shinta Mani Foundation class 2023/24
1. **Friendly and Approachable**: A great bartender is welcoming and makes customers feel comfortable. They greet guests with a smile and create a friendly atmosphere.
2. **Knowledgeable about Drinks**: They know their cocktails, beers, and wines. They can suggest drinks based on customer preferences and offer recommendations.
3. **Good Listener**: They listen attentively to customers‘ orders and preferences, ensuring they get the drink they want.
4. **Efficient and Organized**: A great bartender is quick and efficient in serving drinks, managing multiple orders at once while keeping the bar area clean and organized.
5. **Personable and Engaging**: They engage with customers, initiating conversations and creating a lively atmosphere.
6. **Responsible Serving**: They know when to cut off customers who have had too much to drink and ensure responsible alcohol consumption.
7. **Adaptability**: They can handle busy periods and unexpected situations with grace, adjusting their approach as needed to meet customer needs.
8. **Attention to Detail**: They pay attention to small details like garnishes and presentation, enhancing the overall experience for customers.
9. **Problem-Solving Skills**: They can resolve customer complaints or issues quickly and professionally.
10. **Team Player**: They work well with other staff members, cooperating to provide excellent service to guests throughout the hotel.