- a manager today – a hero
Please meet Sin Samney, but everyone here calls him Sam. Many of our guests know him as Sam the Concierge or say, “Sam is the Man!”
Sam joined Hansar Samui in July 2011. He is easy to recognize because of his big smile and friendly attitude. Sam loves to help people and always tries his best to make every guest happy. If you have a request, Sam will do everything he can to help you.
Sam is from Cambodia. He started working in hotels 11 years ago as a bell boy. Before joining Hansar Samui, he was the Front Office Manager at the famous Hotel de la Paix in Cambodia.
Sam’s love for hospitality is the same as Hansar Samui’s philosophy – finding joy in every moment. The word Hansar is from Sanskrit and means happiness and joy. At Hansar Samui, we want every guest to have a happy and memorable experience.
If you want ideas about what to do on the island, visit Sam at the Front Desk. He will be happy to assist you.
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Vocabulary:
- success – when something goes well, and you get what you wanted
- a concierge – a hotel worker who helps guests with information or special needs
- to join a team – to start working or playing with a group of people
- to recognize – to know who someone is because you have seen them before
- a smile – when you move your mouth up to show you are happy
- a friendly attitude – being kind and nice to other people
- to try one’s best – to do everything you can to do something well
- to make guests happy – to do things so visitors feel good and enjoy their time
- a request – when you ask for something politely
- a bell boy – a hotel worker who carries bags for guests
- famous – known by many people
- hospitality – being kind and welcoming to visitors
- a philosophy – an idea about how to live or do things
- to find joy – to feel happy about something
- happiness – a good feeling when you are happy
- joy – a very strong feeling of happiness
- a memorable experience – something special you will remember for a long time
- to assist somebody – to help someone
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Find correct answer – only one:
1. What is success?
a) when something goes well and you get what you wanted
b) when something goes wrong
c) when you do nothing
2. Who is a concierge in a hotel?
a) a person who helps guests with information or special needs
b) a person who cleans rooms
c) a person who cooks food
3. What does it mean to join a team?
a) to sit alone in a room
b) to finish working with a group
c) to start working or playing with a group of people
4. What does to recognize someone mean?
a) to know who someone is because you have seen them before
b) to forget their name
c) to ask them questions
5. What is a smile?
a) when you sleep
b) when you move your mouth up to show you are happy
c) when you cry
6. What is a friendly attitude?
a) being kind and nice to other people
b) being angry with people
c) being quiet and shy
7. What does it mean to try one’s best?
a) to do something very fast
b) to do everything you can to do something well
c) to do something only a little
8. What does it mean to make guests happy?
a) to make guests wait for a long time
b) to give guests extra work to do
c) to do things so visitors feel good and enjoy their time
9. What is a request?
a) when you give someone a gift
b) when you ask for something politely
c) when you shout at someone
10. Who is a bell boy?
a) a hotel worker who carries bags for guests
b) a person who fixes the elevator
c) a person who sells food
11. What does famous mean?
a) only known by your family
b) very quiet and secret
c) known by many people
12. What is hospitality?
a) staying in the hospital
b) being tired at work
c) being kind and welcoming to visitors
13. What is a philosophy?
a) a place where you buy food
b) an idea about how to live or do things
c) a kind of music
14. What does to find joy mean?
a) to play a game with friends
b) to look for your lost shoes
c) to feel happy about something
15. What is happiness?
a) a kind of sport
b) a good feeling when you are happy
c) a time when you are very tired
16. What is joy?
a) a very big house
b) a very strong feeling of happiness
c) a kind of food
17. What is a memorable experience?
a) something that is very boring
b) something special you will remember for a long time
c) something you forget quickly
18. What does to assist somebody mean?
a) to help someone
b) to run away from someone
c) to play with someone
Answer key:
1 a, 2 a, 3 c, 4 a, 5 b, 6 a, 7 b, 8 c, 9 b,
10 a, 11 c, 12 c, 13 b, 14 c, 15 b, 16 b, 17 b, 18 a
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Match the words with their definitions:
Words:
- success
- concierge
- smile
- friendly attitude
- request
- bell boy
- famous
- hospitality
- philosophy
- joy
- happiness
- memorable experience
- recognize
- assist
- join a team
Definitions:
a) to help someone
b) a hotel worker who carries bags for guests
c) when something goes well and you get what you wanted
d) a good feeling when you are happy
e) to start working or playing with a group of people
f) a person who helps guests with information or special needs
g) when you move your mouth up to show you are happy
h) being kind and welcoming to visitors
i) something special you will remember for a long time
j) being kind and nice to other people
k) to ask for something politely
l) an idea about how to live or do things
m) to know who someone is because you have seen them before
n) known by many people
o) a very strong feeling of happiness
__________________
1 c, 2 f, 3 g, 4 j, 5 k, 6 b, 7 n, 8 h, 9 l,
10 o, 11 d, 12 i, 13 m, 14 a, 15 e
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True or false:
- Sam’s full name is Sin Samney.
- Guests often call him “Sam is the Man.”
- Sam joined Hansar Samui in July 2021.
- Sam is easy to recognize because of his big smile.
- Sam is from Cambodia.
- Sam first worked in hotels as a chef.
- Before Hansar Samui, Sam worked at a hotel in Thailand.
- The word Hansar means happiness and joy in Sanskrit.
- Hansar Samui wants guests to feel happy and have good memories.
- Sam does not like helping people.
True: 1, 2, 4, 5, 8, 9
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Fill in:
happiness – smile – guests – calls – works – loves – began
This is Sam. His full name is Sin Samney, but everyone _________him Sam. He __________ at Hansar Samui hotel. Sam started working here in July 2011. You can know him by his big _________ and nice, friendly way. Sam __________ to help guests and wants to make them happy. He is from Cambodia. Sam __________ working in hotels 11 years ago as a bell boy, carrying bags for _________. Before this hotel, Sam was the Front Office Manager at Hotel de la Paix in Cambodia. Sam believes in __________ and joy. You can ask him for ideas at the Front Desk.
The full story: