some thoughts – what would you say/do?
🌞 1. Greet the Guest Warmly
- Smile and say:
- “Good morning, sir/madam.”
- “Welcome to breakfast.”
- “How are you today?”
☕ 2. Offer Help Politely
- Ask simple questions:
- “Can I help you find a table?”
- “Would you like coffee or tea?”
- “Eggs? Omelet? How would you like them?”
📝 3. Be Attentive
- Watch if their cup is empty → Ask:
- “Would you like more coffee/tea?”
- If they look confused, ask:
- “Can I help you with the buffet?”
💬 4. Small Conversation (if guest wants)
- Say something friendly:
- “It’s a nice day today.”
- “Are you enjoying Siem Reap?”
- “Did you see Angkor Wat already?”
🌺 5. Show Respect and Gratitude
- At the end, say:
- “Thank you. Enjoy your breakfast.”
- “Have a nice day.”
✅ BONUS TIP: Remember little details
- If you see the same guest tomorrow and remember their drink, say:
- “Good morning! Coffee with milk again?”
- This makes them feel special.
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Confessions of a great waiter/waitress:
How I Make Guests Happy at Breakfast
I work as a waiter in a five-star hotel in Siem Reap. Every morning, I help guests who come to have breakfast. I always smile and say, “Good morning!” I speak politely and try to make them feel welcome. I show them to a clean table and ask, “Would you like coffee or tea?”
I listen carefully to what they want. Some guests like their coffee with milk, some with sugar. I try to remember their choice if I see them again the next day. I think this makes them feel special.
At the buffet, I help them if they look confused. I say, “Can I help you?” or “Would you like eggs?” If they want eggs, I ask, “How would you like them? Fried or boiled?” I always try to speak clearly and be kind.
Sometimes I ask, “Are you enjoying Siem Reap?” Many guests like to talk. I like to hear their stories. When they finish eating, I say, “Thank you. Have a nice day.”
I feel happy when guests smile or say thank you. I want them to have a good morning. I do my best every day to make their breakfast a nice experience.
______________________-
✅ Vocabulary
- To smile – to move your mouth up when you are happy 😊
→ Example: I smile when I see the guest. - To speak politely – to use kind and respectful words
→ Example: I say “please” and “thank you” to speak politely. - To feel welcome – to feel happy and comfortable in a place
→ Example: The guest feels welcome when I smile and help them. - To show somebody to a table – to take a guest to a table
→ Example: I say “please follow me” and show the guest to a table. - To listen carefully – to hear and think about what someone says
→ Example: I listen carefully when the guest speaks. - To remember – to keep something in your mind
→ Example: I remember the guest’s name and drink. - A choice – one thing from many options
→ Example: Coffee or tea? That is a choice. - To choose – to pick one thing
→ Example: The guest chooses fried eggs. - To feel special – to feel important or happy
→ Example: The guest feels special when I remember their coffee. - Confused – not sure what to do or where to go 😕
→ Example: The guest is confused at the buffet. - Fried eggs – eggs cooked in oil in a pan 🍳
→ Example: The guest wants fried eggs. - Boiled eggs – eggs cooked in hot water 🥚
→ Example: Some guests like boiled eggs. - To enjoy something – to like something
→ Example: The guest enjoys breakfast. - To finish eating – to eat all the food and stop
→ Example: When guests finish eating, I clean the table. - A nice experience – a good and happy time
→ Example: I want the guest to have a nice experience.
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Multiple choice, only one answer correct:
- What is a waiter?
a) A person who serves food and drinks
b) A person who cleans the hotel
c) A person who drives a taxi - Who is a guest?
a) A hotel worker
b) A visitor or customer in a hotel
c) A type of food - What does smile mean?
a) To talk loudly
b) To look happy by moving your mouth up
c) To close your eyes - What does politely mean?
a) In a kind and respectful way
b) In a fast and careless way
c) In a loud and angry way - What is a table?
a) Something you sit on
b) A kind of food
c) A piece of furniture where you put food - What is coffee?
a) A cold dessert
b) A hot drink made from beans
c) A type of bread - What is a buffet?
a) A meal where you can choose many foods yourself
b) A place where you sit
c) A type of hotel room - What does confused mean?
a) Very happy
b) Very tired
c) Not sure or not understanding - What does help mean?
a) To ignore someone
b) To do something to make it easier for someone
c) To make a mistake - What is an egg?
a) A fruit from a tree
b) A drink
c) A food from a chicken - What does fried mean?
a) Cooked in water
b) Cooked on a grill
c) Cooked in hot oil or fat - What does boiled mean?
a) Cooked in hot water
b) Cooked in the oven
c) Cooked on a grill - What does clearly mean?
a) In a way easy to understand
b) Quietly
c) Quickly - What is a story?
a) A place to eat
b) A thing you tell about something that happened
c) A type of food - What does thank you mean?
a) A polite way to show you are grateful
b) A way to say goodbye
c) A way to show you are happy
___________________
1 a 2 b 3 b 4 a 5 c 6 b 7 a 8 c 9 b 10 c 11 c 12 a 13 a 14 b 15 a
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Gap Fill Exercise:
- I work as a __________ in a hotel. (waiter / cleaner / driver)
- Every morning, I greet the __________ with a smile. (waiter / guest / cook)
- I always try to be polite and speak __________. (quickly / politely / loudly)
- I show guests to a clean __________ where they can sit. (chair / bed / table)
- Some guests want coffee; others prefer __________. (juice / tea / water)
- At the __________, guests can choose many different foods. (room / buffet / menu)
- If guests look confused, I ask, “Can I __________ you?” (watch / clean / help)
- I ask guests how they want their eggs: fried or __________? (baked / raw / boiled)
- When guests smile, I feel happy and __________. (tired / proud / thank you)
- I always listen carefully to the __________ of the guests. (orders / noises / stories)
- I say, “Good morning,” __________ to every guest. (loudly / quickly / politely)
- I like to hear a guest’s __________ about their trip. (menu / table / story)
- I want to make the guest feel __________ at breakfast. (tired / hungry / welcome)
- After they finish eating, I say, “__________.” (Goodbye / Sorry / Thank you)
- My job is to serve food and drinks as a __________. (chef / waiter / cleaner)
____________________
1 waiter 2 guest 3 politely 4 table 5 tea 6 buffet 7 help 8 boiled 9 proud 10 stories 11 politely 12 story 13 welcome 14 Thank you 15 waiter
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Match word and definition:
words
- waiter
- guest
- smile
- politely
- table
- coffee
- buffet
- confused
- help
- egg
- fried
- boiled
- clearly
- story
- thank you
definitions
a. not sure or not understanding
b. cooked in hot oil or fat
c. a visitor or customer in a hotel
d. in a kind and respectful way
e. a food from a chicken
f. a polite way to show you are grateful
g. a thing you tell about something that happened
h. a hot drink made from beans
i. a piece of furniture where you put food
j. to do something to make it easier for someone
k. a person who serves food and drinks
l. in a way easy to understand
m. cooked in hot water
n. to look happy by moving your mouth up
o. a meal where you can choose many foods yourself
______________________
1 k 2 c 3 n 4 d 5 i 6 h 7 o 8 a 9 j 10 e 11 b 12 m 13 l 14 g 15 f
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True or false?
- A waiter serves food and drinks to guests.
- Coffee is a type of fruit.
- A buffet is a meal where guests choose their food.
- Boiled means cooked in hot oil.
- Politely means to speak in a kind way.
- A smile shows that someone is happy.
- Confused means to understand everything clearly.
- An egg is a drink made from beans.
- A table is a piece of furniture where you eat.
- Help means to make things harder for someone.
- Thank you is a way to say you are grateful.
- Fried means cooked in hot water.
_____________________
True: 1,3,5,6,9,11
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Fill in, words below:
- Every morning, I greet the guests with a big __________ and say, “Good morning!”
- I always try to speak __________ to make the guests feel welcome at the hotel.
- When a guest __________ in, I ask if they would like coffee or tea for their breakfast.
- Some guests like their coffee with milk, and others prefer it black or with __________.
- I help guests who look __________ by showing them the buffet and explaining the food.
- If a guest wants eggs, I ask how they would like them cooked, fried or __________.
- I try to remember the guest’s favorite __________ order if they come again the next day.
- Sometimes, I ask guests if they are enjoying their time in Siem Reap and __________ carefully.
- When guests finish eating, I thank them politely and __________ them a nice day.
- It makes me happy when guests smile or say thank you after I __________ their breakfast.
- I always keep the tables __________ and ready for new guests to have a good breakfast.
- My goal is to give every guest a good start to their __________ by serving breakfast with kindness.
____________________
confused – serve – day – smile – breakfast – comes – clean – listen – politely – wish – boiled – sugar
____________________
Correct version:
- smile
2. politely
3. comes
4. sugar
5. confused
6. boiled
7. breakfast
8. listen
9. wish
10. serve
11. clean
12. day
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Sentences got mixed up – find original version:
- guests I a smile greet with.
- choose the guests buffet food at.
- want I they ask if coffee.
- like boiled some fried or guests eggs.
- they when guests are help I confused.
- say after thank I you breakfast.
____________________
Correct versions:
- I greet guests with a smile.
- Guests choose food at the buffet.
- I ask if they want coffee.
- Some guests like fried or boiled eggs.
- I help guests when they are confused.
- I say thank you after breakfast.
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How I Make Guests Happy at Breakfast
I work as a waiter in a five-star hotel in Siem Reap. Every morning, I help guests who come to have breakfast. I always smile and say, “Good morning!” I speak politely and try to make them feel welcome. I show them to a clean table and ask, “Would you like coffee or tea?”
I listen carefully to what they want. Some guests like their coffee with milk, some with sugar. I try to remember their choice if I see them again the next day. I think this makes them feel special.
At the buffet, I help them if they look confused. I say, “Can I help you?” or “Would you like eggs?” If they want eggs, I ask, “How would you like them? Fried or boiled?” I always try to speak clearly and be kind.
Sometimes I ask, “Are you enjoying Siem Reap?” Many guests like to talk. I like to hear their stories. When they finish eating, I say, “Thank you. Have a nice day.”
I feel happy when guests smile or say thank you. I want them to have a good morning. I do my best every day to make their breakfast a nice experience.
_________________
Chantrea is the waitress who has told you the story about her work above. Now rewrite the story starting with
How Chantrea makes guests happy at breakfast.
She works as a waiter……
und make all changes necessary.
__________________-
Chanthea works as a waiter in a five-star hotel in Siem Reap. Every morning, she helps guests who come to have breakfast. She always smiles and says, “Good morning!” She speaks politely and tries to make them feel welcome. She shows them to a clean table and asks, “Would you like coffee or tea?”
She listens carefully to what they want. Some guests like their coffee with milk, some with sugar. She tries to remember their choice if she sees them again the next day. She thinks this makes them feel special.
At the buffet, she helps guests if they look confused. She says, “Can I help you?” or “Would you like eggs?” If they want eggs, she asks, “How would you like them? Fried or boiled?” She always tries to speak clearly and be kind.
Sometimes she asks, “Are you enjoying Siem Reap?” Many guests like to talk. She likes to hear their stories. When they finish eating, she says, “Thank you. Have a nice day.”
She feels happy when guests smile or say thank you. She wants them to have a good morning. She does her best every day to make their breakfast a nice experience.
____________________