🤓😎🫵What will tourism jobs look like in 2040? (part 2/2, present simple, exercises, sound files)🫵😎🤓

• soft skills for future workers

Future workers need soft skills. Soft skills are not technical skills. They are simple human skills. They help people work well with other people. In tourism and hospitality, soft skills are very important because workers meet guests every day.

One important skill is communication. Communication means talking clearly and politely. Workers must use simple words. Good communication helps guests understand information. It also helps to avoid problems.

Another skill is adaptability. Adaptability means accepting change. In the future, jobs will change. Workers must learn new things and change their work when needed.

Creativity is also important. Creativity means finding new ideas. Workers can use creativity to help guests and improve services. It also helps to solve small problems.

Teamwork means working with other people. In hotels and tourism, many people work together. Good teamwork makes work easier and faster.

Problem-solving is another skill. Problem-solving means fixing problems. For example, if a guest has a problem, the worker must help and find a solution quickly.

Intercultural skills are very important. This means understanding other cultures. In tourism, guests come from many countries. Workers must respect all people and cultures.

Emotional intelligence means understanding feelings. Workers must notice how guests feel. If a guest is sad or angry, the worker must stay calm and kind.

Leadership means guiding other people. A leader helps a team. A leader gives simple instructions and supports other workers.

In conclusion, soft skills are very important for future jobs. Communication, adaptability, creativity, teamwork, problem-solving, intercultural skills, emotional intelligence, and leadership help workers in tourism and hospitality. These skills help workers give good service to guests.

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Vocabulary:

Here are simple A1-level definitions:

• soft skills: simple human skills for working with people
• to talk politely: to speak in a nice and respectful way
• to avoid a problem: to stop a problem from happening
• to accept change: to be okay when things are different
• to improve service: to make the service better
• to solve problems: to fix problems
• to find a solution: to get an answer or way to fix a problem
• to respect people: to be nice and show care for other people
• to be angry: to feel strong bad feelings (mad)
• to stay calm: to not get angry or nervous
• to be kind: to be nice and friendly to others
• to guide people: to show people what to do or where to go
• to support other people: to help other people
• in conclusion: at the end of a text or speech
  communication: talking and sharing information with other people

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• adaptability: being able to change when things are different
• creativity: having new ideas and thinking in new ways
• teamwork: working with other people in a group
• problem-solving: finding ways to fix problems
• intercultural skills: understanding and respecting people from different countries and cultures
• emotional intelligence: understanding your feelings and other people’s feelings
• leadership: guiding and helping a group of people

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Match the words with the definitions

Words

1. soft skills
2. communication
3. adaptability
4. creativity
5. teamwork
6. problem-solving
7. intercultural skills
8. emotional intelligence
9. leadership
10. to talk politely
11. to avoid a problem
12. to accept change
13. to improve service
14. to solve problems
15. to find a solution
16. to respect people
17. to be angry
18. to stay calm
19. to be kind
20. to guide people
21. to support other people
22. in conclusion

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Definitions:

A. to show people what to do or where to go
B. to stop a problem from happening
C. to speak in a nice and respectful way
D. to make the service better
E. to understand your feelings and other people’s feelings
F. simple human skills for working with people
G. to be nice and friendly to others
H. working with other people in a group
I. to be able to change when things are different
J. to fix problems
K. to feel strong bad feelings (mad)
L. to help other people
M. at the end of a text or speech
N. to have new ideas and thinking in new ways
O. to be nice and show care for other people
P. to not get angry or nervous
Q. to get an answer or way to fix a problem
R. to understand and respect people from different countries and cultures
S. to be okay when things are different
T. to guide and help a group of people
U. to talk and share information with other people
V. to solve problems

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Answers:

1-F, 2-U, 3-I, 4-N, 5-H, 6-V, 7-R, 8-E,
9-T, 10-C, 11-B, 12-S, 13-D, 14-V, 15-Q,
16-O, 17-K, 18-P, 19-G, 20-A, 21-L, 22-M

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Match the definitions with the words

Definitions

1. simple human skills for working with people
2. talking and sharing information with other people
3. to be able to change when things are different
4. having new ideas and thinking in new ways
5. working with other people in a group
6. finding ways to fix problems
7. understanding and respecting people from different countries and cultures
8. understanding your feelings and other people’s feelings
9. guiding and helping a group of people
10. to speak in a nice and respectful way
11. to stop a problem from happening
12. to be okay when things are different
13. to make the service better
14. to fix problems
15. to get an answer or way to fix a problem
16. to be nice and show care for other people
17. to feel strong bad feelings (mad)
18. to not get angry or nervous
19. to be nice and friendly to others
20. to show people what to do or where to go
21. to help other people
22. at the end of a text or speech

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Words

A. creativity
B. communication
C. in conclusion
D. teamwork
E. adaptability
F. emotional intelligence
G. problem-solving
H. soft skills
I. to guide people
J. to avoid a problem
K. to stay calm
L. to solve problems
M. to respect people
N. to accept change
O. to find a solution
P. to improve service
Q. to be kind
R. to be angry
S. intercultural skills
T. to talk politely
U. to support other people
V. leadership

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Answer:

1-H, 2-B, 3-E, 4-A, 5-D, 6-G, 7-S, 8-F,
9-V, 10-T, 11-J, 12-N, 13-P, 14-L, 15-O,
16-M, 17-R, 18-K, 19-Q, 20-I, 21-U, 22-C

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True or false:

1. Leadership means guiding and supporting a group.
2. Tourism work does not involve contact with people.
3. Creativity can improve how services are done.
4. Communication is only useful for writing emails.
5. Workers often meet guests in hotels and tourism places.
6. Staff should ignore guest emotions.
7. Emotional intelligence helps workers understand how guests feel.
8. Hotel staff only work at night.
9. Problem-solving is used when something goes wrong.
10. Soft skills are important in tourism and hospitality jobs.
11. Employees are not allowed to work with others.
12. Intercultural skills help workers with international guests.
13. Workers must do the same tasks forever without changes.
14. Creativity is not connected to service work.
15. Adaptability helps workers deal with new situations at work.
16. Problems in service jobs do not need attention.
17. Communication helps guests understand information.
18. Workers only deal with guests from one country.
19. Teamwork helps people work better together.
20. Leadership means guiding and supporting a group.

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True: 1,3,5,7,9,10,12,15,17,19,20
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Correct version:

1. Leadership means guiding and supporting a group.
2. Tourism work does not involve contact with people. True is: Tourism work involves contact with people.
3. Creativity can improve how services are done.
4. Communication is only useful for writing emails. True is: Communication helps people understand information.
5. Workers often meet guests in hotels and tourism places.
6. Staff should ignore guest emotions. True is: Staff should understand guest emotions.
7. Emotional intelligence helps workers understand how guests feel.
8. Hotel staff only work at night. True is: Hotel staff work at different times of the day.
9. Problem-solving is used when something goes wrong.
10. Soft skills are important in tourism and hospitality jobs.
11. Employees are not allowed to work with others. True is: Employees work together with others.
12. Intercultural skills help workers with international guests.
13. Workers must do the same tasks forever without changes. True is: Workers learn new tasks and adapt to changes.
14. Creativity is not connected to service work. True is: Creativity is connected to improving service work.
15. Adaptability helps workers deal with new situations at work.
16. Problems in service jobs do not need attention. True is: Problems in service jobs need attention and solutions.
17. Communication helps guests understand information.
18. Workers only deal with guests from one country. True is: Workers deal with guests from different countries.
19. Teamwork helps people work better together.
20. Leadership means guiding and supporting a group.

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Odd one out – find the word that does not belong in each group.

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1. creativity – suitcase – communication – teamwork
2. classroom – hotel – teamwork – restaurant
3. leadership – passport – suitcase – ticket
4. to guide people – to be angry – to accept change – to stay calm
5. communication – airport – creativity – adaptability
6. hotel – to solve problems – to find a solution – to support other people
7. ticket – teamwork – emotional intelligence – communication
8. to improve service – to guide people – suitcase – to talk politely
9. restaurant – creativity – airport – classroom
10. teamwork – passport – leadership – communication

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Correct answers:

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passport – leadership – teamwork – communication
The odd one is: passport — It is a thing, the others are skills.

creativity – suitcase – communication – teamwork
The odd one is: suitcase — It is a thing, the others are soft skills.

classroom – hotel – teamwork – restaurant
The odd one is: teamwork — It is a skill, the others are places.

leadership – passport – suitcase – ticket
The odd one is: leadership — It is a skill, the others are travel things.

to guide people – to be angry – to accept change – to stay calm
The odd one is: to be angry — It is a bad feeling, the others are positive actions.

communication – airport – creativity – adaptability
The odd one is: airport — It is a place, the others are skills.

hotel – to solve problems – to find a solution – to support other people
The odd one is: hotel — It is a place, the others are actions.

ticket – teamwork – emotional intelligence – communication
The odd one is: ticket — It is a thing, the others are skills.

to talk politely – suitcase – to improve service – to guide people
The odd one is: suitcase — It is a thing, the others are actions.

restaurant – creativity – airport – classroom
The odd one is: creativity — It is a skill, the others are places.

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Fill in, words below:

accept – calm – guests – hospitality –
solution – avoid – improve –
different – solve –
support

Soft skills are important for future workers in tourism and __________.
Workers use communication to talk politely with guests and __________ problems.
Adaptability helps workers __________ change in their jobs.
Creativity helps__________ service and find new ideas.
Teamwork helps people work together and __________ problems.
Problem-solving means finding a __________ when there is a problem.
Intercultural skills help workers respect people from __________ countries.
Emotional intelligence helps workers stay __________ and understand feelings.
Leadership helps guide people and __________ other people.
Soft skills help workers give good service to __________.

_______________________

Correct version:

Soft skills are important for future workers in tourism and hospitality.
Workers use communication to talk politely with guests and avoid problems.
Adaptability helps workers accept change in their jobs.
Creativity helps improve service and find new ideas.
Teamwork helps people work together and solve problems.
Problem-solving means finding a solution when there is a problem.
Intercultural skills help workers respect people from different countries.
Emotional intelligence helps workers stay calm and understand feelings.
Leadership helps guide people and support other people.
Soft skills help workers give good service to guests.

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Match question and answer:

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1. What are soft skills?
2. Why are soft skills important?
3. What does communication mean?
4. How do workers use communication?
5. What is adaptability?
6. When do workers use adaptability?
7. What is creativity?
8. How can creativity help?
9. What is teamwork?
10. Where do people use teamwork?
11. What is problem-solving?
12. What do workers do when guests have problems?

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Answers :

A. It helps to make services better and more interesting.
B. Workers speak with guests and give information.
C. It is the ability to accept change.
D. It is finding ways to fix difficult situations.
E. Soft skills are simple human skills for working with people.
F. In hotels, restaurants, and tourism places.
G. It is thinking in new and different ways.
H. They are very useful in tourism and hospitality jobs.
I. It is working together in a group.
J. During new or different situations at work.
K. It means clear and polite speaking and sharing information.
L. Workers give help and look for a solution quickly.

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Answer Key (one line)

1-E, 2-H, 3-K, 4-B, 5-C, 6-J,
7-G, 8-A, 9-I, 10-F, 11-D, 12-L

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Correct version:

1. Q: What are soft skills?
   A: Soft skills are simple human skills for working with people.
2. Q: Why are soft skills important?
   A: They are very useful in tourism and hospitality jobs.
3. Q: What does communication mean?
   A: It means clear and polite speaking and sharing information.
4. Q: How do workers use communication?
   A: Workers speak with guests and give information.
5. Q: What is adaptability?
   A: It is the ability to accept change.
6. Q: When do workers use adaptability?
   A: During new or different situations at work.
7. Q: What is creativity?
   A: It is thinking in new and different ways.
8. Q: How can creativity help?
   A: It helps to make services better and more interesting.
9. Q: What is teamwork?
   A: It is working together in a group.
10. Q: Where do people use teamwork?
    A: In hotels, restaurants, and tourism places.
11. Q: What is problem-solving?
    A: It is finding ways to fix difficult situations.
12. Q: What do workers do when guests have problems?
    A: Workers give help and look for a solution quickly.