– a typical day
Hello! My name is Sreyneang. I work in housekeeping at a 5-star resort in Siem Reap. I start work at 7:00 in the morning. First, I take my cleaning cart and check my list. I clean many rooms every day.
I knock on the door and say, “Housekeeping!” If the guest is not in the room, I go inside and start cleaning. I open the windows. I make the bed. I change the sheets and pillowcases. I clean the bathroom. I wash the sink, toilet, and shower. I put in clean towels and give new soap, shampoo, and toilet paper.
I dust the furniture. I clean the floor. I vacuum the carpet or mop the floor. I clean the mirrors and windows. I check the minibar and put in new bottles of water. I also check the lights and air conditioning.
Sometimes I do turndown service in the evening. I close the curtains, make the bed nice, and put a chocolate on the pillow.
I talk to guests and help them if they need something. I like my job because I meet many people, and I want to make the rooms clean and beautiful. I feel happy when the guests are happy.
_________________
Vocabulary:
pillow – soft thing for your head when you sleep.
housekeeping – cleaning and caring for rooms in a hotel or home.
resort – a large, nice hotel for holidays with many services.
cleaning cart – a small cart with cleaning tools and supplies.
check a list – look at a list to see what jobs to do.
clean – make something not dirty.
knock on a door – hit the door with your hand to say you are there.
open the window – move the window to let in air.
make a bed – fix the blanket and pillows to look nice.
change sheets – take off dirty bed sheets and put on clean ones.
pillowcase – the cloth that covers a pillow.
sink – the bowl where you wash your hands or face.
towel – soft cloth to dry your body after washing.
soap – something you use with water to wash.
dust the furniture – clean tables and shelves with a dry cloth.
vacuum the carpet – clean the carpet with a vacuum machine.
mop the floor – clean the floor using water and a mop.
mirror – glass that shows your face.
turndown service – evening hotel service to prepare the bed.
curtain – cloth you pull over a window.
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Multiple choice test, one answer correct only
1. What do you use to dry your body after a shower?
a) towel
b) soap
c) sink
2. What do you knock on before entering a room?
a) mirror
b) door
c) curtain
3. What do you use to clean the floor with water?
a) towel
b) mop
c) vacuum
4. What shows your face when you look in it?
a) curtain
b) mirror
c) pillow
5. What is on the bed and covers your head when you sleep?
a) cart
b) sink
c) pillow
6. What do you use with water to wash your hands?
a) towel
b) soap
c) window
7. What do you do when you make the bed?
a) fix the blanket and pillows
b) check a list
c) knock on the door
8. What is the small cart with cleaning things?
a) shopping cart
b) food cart
c) cleaning cart
9. What do you open to let fresh air into the room?
a) mirror
b) curtain
c) window
10. What do you use to clean the carpet?
a) towel
b) vacuum
c) mop
11. What is the cloth that goes over a pillow?
a) pillowcase
b) curtain
c) towel
12. What is a big, nice hotel for holidays?
a) market
b) resort
c) hostel
13. What do you do when you clean tables with a dry cloth?
a) vacuum the carpet
b) dust the furniture
c) mop the floor
14. What is the job of cleaning rooms in a hotel?
a) shopping
b) housekeeping
c) cooking
15. What do you do to know your jobs for the day?
a) wash the sink
b) make a bed
c) check a list
16. What do you use to wash your hands or face?
a) curtain
b) pillow
c) sink
17. What do you do in turndown service?
a) prepare the bed in the evening
b) mop the floor
c) clean windows
18. What is the cloth you pull over the window?
a) mirror
b) towel
c) curtain
19. What do you do when you take off dirty sheets and put clean ones?
a) change sheets
b) vacuum the carpet
c) dust the furniture
20. What is the thing where you sleep and put a blanket on?
a) mirror
b) bed
c) sink
_________________
1.a 2.b 3.b 4.b 5.c 6.b 7.a 8.c 9.c 10.b 11.a 12.b
13.b 14.b 15.c 16.c 17.a 18.c 19.a 20.b
#################
Match the word with the definition
Words:
- housekeeping
- resort
- cleaning cart
- knock on a door
- make a bed
- change sheets
- pillowcase
- sink
- towel
- soap
- dust the furniture
- vacuum the carpet
- mop the floor
- mirror
- turndown service
- curtain
- pillow
- check a list
- clean
- open the window
Definitions:
a) a soft thing for your head when you sleep
b) to hit the door to say you are there
c) to remove dust from tables and shelves
d) to look at a list to see what jobs to do
e) a cloth to dry your body after washing
f) a big hotel for holidays with many services
g) the job of cleaning rooms in a hotel or home
h) to move the window to let air in
i) glass that shows your face
j) a small cart with cleaning tools and supplies
k) to take off dirty sheets and put on clean ones
l) to clean the floor with water and a mop
m) to fix the blanket and pillows on the bed
n) a cloth that covers a pillow
o) to clean the carpet with a vacuum machine
p) something you use with water to wash
q) a bowl where you wash your hands or face
r) evening hotel service to prepare the bed
s) cloth you pull over a window
t) to make something not dirty
____________________—
1.g 2.f 3.j 4.b 5.m 6.k 7.n 8.q 9.e 10.p 11.c
12.o 13.l 14.i 15.r 16.s 17.a 18.d 19.t 20.h
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Gap-fill exercise – find the correct answer
- The job of cleaning rooms in a hotel is called ______________.
a) housekeeping
b) cooking
c) shopping - A big, nice hotel for holidays is a ______________.
a) school
b) resort
c) market - The ______________ holds cleaning tools and supplies.
a) shopping bag
b) cleaning cart
c) food tray - You ______________ on a door before entering.
a) open
b) knock
c) close - I ______________ the bed every morning.
a) break
b) make
c) wash - It is important to ______________ sheets after guests leave.
a) fix
b) clean
c) change - A ______________ covers the pillow.
a) blanket
b) pillowcase
c) towel - You wash your hands in the ______________.
a) mirror
b) window
c) sink - Use a ______________ to dry your body after a shower.
a) towel
b) soap
c) curtain - We use ______________ with water to clean our hands.
a) mirror
b) soap
c) pillow - To clean tables, you ______________ the furniture.
a) dust
b) vacuum
c) mop - I ______________ the carpet with a vacuum cleaner.
a) mop
b) dust
c) vacuum - To clean the floor with water, you ______________ it.
a) dust
b) mop
c) vacuum - A ______________ shows your face when you look at it.
a) towel
b) mirror
c) curtain - The ______________ is a service to prepare the bed at night.
a) cooking
b) housekeeping
c) turndown service - Pull the ______________ to close the window.
a) pillowcase
b) towel
c) curtain - A ______________ is soft and supports your head when you sleep.
a) towel
b) pillow
c) soap - Always ______________ a list to know your tasks.
a) make
b) check
c) wash - To ______________ means to make something not dirty.
a) clean
b) knock
c) break - You ______________ the window to let fresh air inside.
a) knock
b) open
c) close
_________________
1.a 2.b 3.b 4.b 5.b 6.c 7.b 8.c 9.a 10.b
11.a 12.c 13.b 14.b 15.c 16.c 17.b 18.b 19.a 20.b
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True or false?
- A towel is used to dry your body after a shower.
- You open the window to close it.
- Dusting means cleaning the furniture to remove dust.
- A pillowcase is used to cover the pillow.
- Vacuuming means cleaning the floor with water.
- Housekeeping is the job of cleaning rooms in a hotel.
- A cleaning cart holds food for guests.
- You knock on a door before entering a room.
- Soap is used to wash your hands.
- A mirror shows your reflection when you look at it.
- To mop means to clean the floor with water and a mop.
- Making the bed means to break the bed.
- The sink is where you wash your hands and face.
- Changing sheets means putting dirty sheets on the bed.
- A curtain is used to cover windows.
_______________
True: 1,3,4,6,8,9,10,11,13,15
#################
Words mixed up for ordering:
- clean / I / rooms / every day / the
- on / the / knock / door / before
- change / every time/ sheets / we
- the / the / make / bed / in / morning
- dust / windows / furniture / and / I
- use / to / carry / cleaning cart
- let air / open / to / the / in / window
- I/ before / check / list / I / start /a/
- mop / floor / the / before / vacuum / you/ carpet /the
- towel / the / hang / neatly / on / rack
_______________________
Answers:
- I clean the rooms every day
- Knock on the door before
- We change sheets every time
- Make the bed in the morning
- I dust furniture and windows
- Use cleaning cart to carry
- Open the window to let air in
- I check a list before I start
- Vacuum the before you vacuum the carpet.
- Towel hang neatly on the rack.
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Fill in – test your vocabulary:
- I __ the bed every morning.
- She __ the floor with a mop.
- We __ sheets after guests leave.
- He __ the door before entering.
- They __ the carpet with a vacuum.
- I __ the furniture to remove dust.
- You __ on the door before entering.
- A __ covers the pillow.
- I __ the window to let air in.
- The __ is where you wash your hands.
- I __ the floor after vacuuming.
- A __ is used to dry your body.
- __ is the job to clean rooms.
- I __ the cleaning cart with supplies.
- The __ shows your face when you look at it.
______________________________
1 make 2 mops 3 change 4 knocks 5 vacuum 6 dust 7 knock
8 pillowcase 9 open 10 sink 11 mop 12 towel 13 housekeeping
14 use 15 mirror
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Sreyneang answers a guest’s questions on her job – fill in, words below:
Guest: When do you start work?
Sreyneang: I start work at __________ o’clock.
Guest: What do you do first?
Sreyneang: I check the __________.
Guest: Which tool do you use?
Sreyneang: I use the ___________ cart.
Guest: How do you enter the room?
Sreyneang: I __________ on the door and open it.
Guest: Why do you open the window?
Sreyneang: I open it for __________ air.
Guest: Do you make the bed every day?
Sreyneang: Yes, I make the bed and change __________.
Guest: What do you do with the pillow?
Sreyneang: I __________ the pillowcase.
Guest: Where do you clean in the bathroom?
Sreyneang: I clean the __________ and mirror.
Guest: How do you clean the furniture?
Sreyneang: I __________ the furniture carefully.
Guest: What do you do with the carpet?
Sreyneang: I vacuum the carpet and __________ the floor.
Guest: When do you finish your work?
Sreyneang: I finish work at __________ o’clock.
______________
fresh – mop – eight – change – knock – five – dust – list – sheets – sink – cleaning
_______________
Answers:
Guest: What time do you start work?
Sreyneang: I start work at eight o’clock.
Guest: What is the first thing you do?
Sreyneang: I check the list.
Guest: Do you use a cleaning cart?
Sreyneang: Yes, I use the cleaning cart.
Guest: What do you do after you knock on the door?
Sreyneang: I open the door and enter the room.
Guest: Do you open the window?
Sreyneang: Yes, I open the window for fresh air.
Guest: Do you make the bed?
Sreyneang: Yes, I make the bed and change sheets.
Guest: What do you do with the pillow?
Sreyneang: I change the pillowcase.
Guest: Do you clean the sink?
Sreyneang: Yes, I clean the sink and mirror.
Guest: Do you dust the furniture?
Sreyneang: Yes, I dust the furniture carefully.
Guest: Do you vacuum the carpet?
Sreyneang: Yes, I vacuum the carpet and mop the floor.
Guest: What time do you finish work?
Sreyneang: I finish work at five o’clock.
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Rewrite the original story in 3rd person singular, present tense, start with:
Her name is Srwyneang. She works……….
make all changes necessary.
______________________
Answer:
Her name is Sreyneang. She works in housekeeping at a 5-star resort in Siem Reap. She starts work at 7:00 in the morning. First, she takes her cleaning cart and checks her list. She cleans many rooms every day.
She knocks on the door and says, “Housekeeping!” If the guest is not in the room, she goes inside and starts cleaning. She opens the windows. She makes the bed. She changes the sheets and pillowcases. She cleans the bathroom. She washes the sink, toilet, and shower. She puts in clean towels and gives new soap, shampoo, and toilet paper.
She dusts the furniture. She cleans the floor. She vacuums the carpet or mops the floor. She cleans the mirrors and windows. She checks the minibar and puts in new bottles of water. She also checks the lights and air conditioning.
Sometimes she does turndown service in the evening. She closes the curtains, makes the bed nice, and puts a chocolate on the pillow.
She talks to guests and helps them if they need something. She likes her job because she meets many people, and she wants to make the rooms clean and beautiful. She feels happy when the guests are happy.
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By the way, Rithy is new. Sreyneang goes with him to the rooms. She shows him how to do housekeeping.
