They are the face of the hotel and often the first and last point of contact. Here’s what makes them exceptional:
😊 Friendly and Kind
- Smiles and says hello.
- Speaks in a nice way.
- Makes the guest feel happy.
🗣️ Speaks Clearly
- Says things slowly and clearly.
- Listens carefully.
- Can answer questions about the hotel.
🧠 Helps with Problems
- Stays calm when something is wrong.
- Tries to fix the problem.
- Always says: “I will help you.”
📋 Careful and Correct
- Gives the right room and key.
- Checks the bill.
- Remembers what the guest asks.
👥 Works with the Team
- Talks to coworkers.
- Shares information.
- Helps when someone is busy.
💼 Looks Good and Acts Well
- Wears clean clothes or uniform.
- Comes to work on time.
- Acts in a polite and quiet way.
🌍 Knows the City
- Can say where to eat or go.
- Helps book a taxi or tour.
- Knows what guests from other countries may need.
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In short:
A great front desk staff is friendly, helpful, careful, and professional.
