- at a Luxury Hotel in Cambodia
👤 Interviewer: Good morning. Thank you for coming. Please have a seat.
🙋♀️ Candidate: Good morning. Thank you. I’m happy to be here.
👤 Interviewer: Can you please introduce yourself?
🙋♀️ Candidate:
Yes, of course. My name is Sophea Chan. I am 26 years old and I live in Siem Reap. I studied Tourism and Hospitality at the Royal University of Phnom Penh. I have two years of experience working at the front desk of a 4-star hotel. I enjoy working with people and giving good service.
👤 Interviewer: Why do you want to work at our hotel?
🙋♀️ Candidate:
I want to work here because your hotel is one of the best in Cambodia. You have many international guests, and I would like to work in a professional, high-level environment. I also want to grow and learn more in luxury hospitality.
👤 Interviewer: What are your main duties at your current job?
🙋♀️ Candidate:
At my current job, I work at the front desk. I check guests in and out, answer phone calls, give information about the hotel and city, and help with bookings. I also handle payments and use the hotel booking system.
👤 Interviewer: What hotel system or software do you use?
🙋♀️ Candidate:
We use Opera PMS. I know how to enter guest details, make bookings, check availability, and print bills.
👤 Interviewer: How do you deal with a difficult guest?
🙋♀️ Candidate:
First, I stay calm and listen carefully. I let the guest explain the problem. Then, I try to help and solve it quickly. If I cannot fix the problem myself, I call the manager. I always stay polite and friendly.
👤 Interviewer: What languages do you speak?
🙋♀️ Candidate:
I speak Khmer and English. My English is B1 level. I also know a little French and Chinese, enough to say hello and give simple directions.
👤 Interviewer: This job includes night and weekend shifts. Is that okay for you?
🙋♀️ Candidate:
Yes, I am flexible. I can work mornings, evenings, weekends, and holidays if needed.
👤 Interviewer: What do you enjoy most about working at a hotel?
🙋♀️ Candidate:
I enjoy meeting new people from different countries. I like helping them and making sure they enjoy their stay. It makes me happy when guests say thank you or smile.
👤 Interviewer: What are your strengths?
🙋♀️ Candidate:
I am friendly, organized, and hard-working. I always try to give good service. I also learn new things quickly.
👤 Interviewer: And your weaknesses?
🙋♀️ Candidate:
Sometimes I am a little shy at first, especially with new people. But I am working on this, and I feel more confident every day.
👤 Interviewer: Do you have any questions for me?
🙋♀️ Candidate:
Yes, thank you. I would like to ask:
– What training do you give new staff?
– Is there a chance to grow or get promoted at the hotel?
👤 Interviewer: Good questions. We do offer training and growth opportunities. Thank you for coming today.
🙋♀️ Candidate:
Thank you very much. I hope to work with your team.
###################
How do you like that interview?
Is it realistic?