A great housekeeper has good personal qualities. First, they are honest. They do their work carefully and never take anything that is not theirs. They are also friendly. They smile and speak politely to everyone. A housekeeper is responsible. They finish all their tasks on time and do not make mistakes. They are hardworking. They do not get tired and always try their best. A housekeeper is also calm and patient. They do not get angry if something is difficult. They listen carefully to instructions and follow them. These qualities make a housekeeper reliable and trusted in the home.
2. Skills
Clean rooms 🧹
Wash clothes 🧺
Cook simple meals 🍳
Organize things 🗂️
Use cleaning tools 🧽
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A great housekeeper has many important skills. First, they can clean rooms well. They make the bed, dust the furniture, sweep or vacuum the floor, and throw away trash. Second, they can wash clothes. They sort clothes by color, use the washing machine or wash by hand, dry clothes, and iron them to make them neat. Third, they can cook simple meals. They prepare breakfast, lunch, and dinner, follow easy recipes, and keep the kitchen clean. Fourth, they can organize things. They fold clothes, put items in the right place, and make sure everything is easy to find. Finally, they use cleaning tools like brooms, mops, and cloths carefully and safely.
3. Work Habits
Arrive on time ⏰
Follow instructions 📋
Plan your work 🗓️
Pay attention to details 🔍
Finish tasks carefully ✔️
Use cleaning tools 🧽
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A great housekeeper has good work habits. First, they arrive on time every day. Being on time shows they are responsible. Second, they follow instructions from the employer carefully. This helps them do the work correctly. Third, a good housekeeper plans their work. They know what to do first and what to do next. Fourth, they pay attention to details. Small things, like dust or trash, are important. Fifth, they finish tasks carefully. The work should be neat and complete. Finally, a housekeeper knows how to use cleaning tools well. They use a broom, mop, and cloth correctly. Good habits make their work fast, safe, and perfect.
4. Attitude
Positive and polite 😊
Respect people and their home 🏠
Helpful to everyone 🤝
Willing to learn new things 📖
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A great housekeeper has a good attitude. They are always positive and polite. They speak kindly to everyone and smile a lot. They respect people and their home. They never touch things without permission. They keep the house safe and clean. A housekeeper is helpful to everyone. They help the family, guests, and other workers. They do small jobs without complaining. They are friendly and support people when they need help. A great housekeeper is also willing to learn new things. They listen to instructions carefully. They try new ways to work better. They always want to improve. A good attitude makes the housekeeper happy and the family happy too.
5. Extra Tips
Keep the home tidy every day 🧹
Always check your work ✅
Learn small tricks to clean faster ⚡
Smile! Makes people happy 🙂
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A great housekeeper has some extra tips to work better. First, it is important to keep the home tidy every day. Clean rooms, wash dishes, and put things in the right place. Second, always check your work. Look around after cleaning to see if everything is nice and clean. Third, learn small tricks to clean faster. For example, use a good brush or cloth, or do small jobs every day. This saves time and makes cleaning easier. Last, smile! A housekeeper who smiles makes people happy. Being friendly and positive is very important. These small tips help a housekeeper do a great job and make the home nice for everyone.
Friendly and Approachable: A great bartender is nice and makes customers feel welcome. They say hello with a smile and make people feel comfortable.
__________
Situation: A customer enters a bar.
Bartender: Hello! Welcome! How are you today? Customer: Hello! I am fine, thank you. Bartender: Great! Please, have a seat. Can I get you a drink? Customer: Yes, please. I would like a lemonade. Bartender: Of course! One lemonade coming right up.
Comments:
The bartender is friendly because they say hello with a smile and make the customer feel comfortable.
They are welcoming and polite.
##################
Knowledgeable about Drinks: They know about drinks like cocktails, beer, and wine. They can suggest drinks that customers might like.
__________ Situation: A customer comes to the bar and asks for a drink.
Customer: Hello! I want a drink. What do you suggest? Bartender: Hello! Do you like sweet or strong drinks? (The bartender asks to know customer’s taste. Customer: I like sweet drinks. Bartender: OK. I suggest a strawberry cocktail. It is sweet and very good. (The bartender uses knowledge to recommend a drink.) Customer: Sounds good. I will try that. Bartender: Great! I will make it for you.
Comments:
The bartender listens to the customer’s preference.
The bartender knows drinks and can give a good suggestion.
The bartender helps the customer choose a drink they will like.
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Good Listener: They listen carefully to customers’ orders and wishes, making sure they get the drink they want.
__________ Situation: A customer is at the bar and orders a drink.
Customer: Hello! I want a drink, but I like it not too sweet. Bartender: Okay! You like a drink that is not very sweet. Do you like something fruity or strong? Customer: Fruity, please. Maybe with orange or lemon. Bartender: Great! I make you a fruity cocktail with orange and a little lemon.
Comments:
The bartender listens carefully to the customer’s order.
He repeats what the customer said to make sure he understands.
He asks a question to know exactly what the customer wants.
Finally, he promises to make the right drink.
##################
Efficient and Organized: A great bartender works fast and can serve many drinks at the same time. They keep the bar clean and tidy.
__________ Scene: Busy bar, many customers.
Customer 1: Excuse me, can I have a beer, please? Bartender: Sure! One beer coming. (pours beer quickly)
Customer 2: I want a cocktail. Bartender: No problem! (prepares cocktail while giving beer to Customer 1)
Customer 3: Can I have a glass of wine? Bartender: Of course! (puts cocktail on the counter, pours wine)
Customer 1: Thank you! Bartender: You’re welcome! Here is your beer. (smiles)
Comment 1: The bartender serves many drinks at the same time. Comment 2: The bartender works fast to help everyone quickly. Comment 3: The bar stays clean and organized even with many orders.
#################
Personable and Engaging: They talk to customers and make them feel happy. They create a fun atmosphere.
__________ Situation: A bartender at a bar talks to a customer to make them feel happy.
Bartender: Hello! How are you today? Customer: I am okay, thank you. Bartender: That’s good! Did you have a long day? Customer: Yes, very long and tiring. Bartender: Oh, I understand. Maybe a nice drink will help you relax. What do you like? Customer: I like a cold beer. Bartender: Great! I will get it for you. By the way, do you like football? Customer: Yes, I love football! Bartender: Me too! Who is your favorite team? Customer: I like Manchester United. Bartender: Ah, very good! They have a strong team this season.
(Customer smiles and feels happy talking to the bartender.)
Comments:
The bartender talks to the customer and asks questions.
They make the customer feel happy by listening and talking about fun topics.
They create a fun atmosphere by being friendly and interested in the customer’s likes.
This shows the bartender is personable and engaging.
#################
Responsible Serving: They know when a customer has had too much to drink. They make sure people drink safely.
__________ Situation: A bartender notices a customer drinking too much.
Bartender: Hello! Can I get you another drink? Customer: Yes, one more beer, please. Bartender: I’m sorry, but I think you had enough. How about some water instead? Customer: Oh… okay. Thank you. Bartender: No problem. It’s for your safety.
Comments :
The bartender sees that the customer drank too much.
The bartender politely says no to another drink.
The bartender offers water to keep the customer safe.
The customer understands and is happy.
#################
Adaptability: They can work well when the bar is busy or if there are problems. They change what they do if needed.
__________ Situation: The bar suddenly becomes very busy.
Customer 1: Excuse me! Can I have a beer, please? Bartender: Of course! One beer coming.
Customer 2: Can I have a cocktail? Bartender: Yes! I will make it after this beer.
Customer 3: Excuse me, I need water. Bartender: Sure! I can get it for you now.
Comments:
The bartender is adaptable because many customers ask for drinks at the same time.
He changes the order of work to help everyone quickly. He stays calm and works well even when it is busy.
#################
Attention to Detail: They look after small things like decoration on drinks. This makes the drink look nice.
__________ Scene: A customer is at the bar, and the bartender is making a cocktail.
Customer: Excuse me, this drink looks very nice!
Bartender: Thank you! I put a little lemon on the glass. It makes the drink look good.
Customer: Wow! It smells fresh too.
Bartender: Yes. I also put a small leaf on top. Little things can make a big difference.
Customer: I like that. You pay attention to small details.
Bartender: Yes, every drink must look nice for customers.
Comments:
“I put a little lemon on the glass” → This shows the bartender cares about small details.
“I also put a small leaf on top” → Adds more decoration to make the drink nice.
“Little things can make a big difference” → Explains why attention to detail is important.
################
Problem-Solving Skills: They can help quickly if a customer has a problem. They stay calm and polite.
__________ Situation: A customer got the wrong drink.
Customer: Excuse me, I ordered a cola, but this is orange juice. Bartender: Oh, I am sorry! Thank you for telling me. I will get your cola now. Customer: Thank you. Bartender: Here is your cola. I hope you enjoy it.
Comments:
The bartender stays calm and polite.
The bartender listens carefully to the customer’s problem.
The bartender solves the problem quickly by giving the correct drink.
The customer feels happy because the problem is solved nicely.
################
Team Player: They work well with other staff. They help each other to give the best service to guests.
__________ Situation: Two bartenders, Anna and Tom, are working during a busy evening.
Anna: Tom, can you help me? I have too many orders. Tom: Yes, I can. I will pour some drinks. Anna: Thank you! You are very helpful. Tom: No problem. We work together to make the guests happy. Anna: Now the bar is clean, and all drinks are ready. Tom: Good job! Teamwork makes our work easy.
Comments:
Anna asks for help → Shows she trusts her teammate.
Tom agrees to help → Shows he is a team player.
They cooperate → They share work to serve guests faster.
Positive comments → They encourage each other, which is important in teamwork.
[PS: I don’t know if the Chinese quotes are correct!]
The GM of a five-star hotel informs his staff about the Dongzhi Festival. As the hotel is expecting a group of Chinese guests he asks various departments what they can do to make the stay a memorable one.
[Tangyuan]
The Dongzhi Festival, or Winter Solstice Festival, is a very special day for Chinese people. It is on December 21, 2025. On this day, families in China come together to eat warm food and spend time with each other. It is a festival about family, warmth, and good wishes for the new season.
Chinese guests usually expect a friendly greeting and a small sign that the hotel knows this special day. They may like to see red and gold decorations, because these colors mean luck and happiness. A small message in the lobby or on the TV saying “Happy Dongzhi Festival – 冬至快乐!” makes them feel welcome.
At breakfast, lunch, or dinner, they may look for warm dishes or something sweet. The most traditional food is tangyuan, sweet rice balls in ginger syrup. This food means family reunion and togetherness. Some guests may also enjoy hot tea with ginger or red dates.
Soft Chinese music in the background can make the atmosphere warm and calm.
When staff say “冬至快乐 (Dōngzhì kuàilè)”, it shows care and respect. Chinese guests feel happy when the hotel understands their culture and traditions. They feel more at home and remember this small but kind celebration.
____________________________
Vocabulary:
a solstice – the day when the sun is farthest north or south; it is the shortest or longest day of the year.
to spend time – to be with someone or do something for some hours.
warmth – a nice hot or friendly feeling.
the 4 seasons – the parts of the year: spring, summer, autumn, and winter.
to expect – to think that something will happen.
a greeting – a word or gesture you say when you meet someone, like “Hello!”.
a sign – something that shows or tells a message.
(decoration) – something you put up to make a place look nice.
to feel welcome – to feel happy and comfortable in a place.
a dish (restaurant) – a type of food that is cooked and served.
tangyuan – sweet round rice balls Chinese people eat for special festivals.
a rice ball – rice made into a small round shape.
ginger syrup – sweet liquid made with ginger and sugar.
family reunion – when family members meet again after some time apart.
togetherness – being close and friendly with other people.
to enjoy – to like something very much.
red dates – a sweet red fruit often used in Chinese tea or desserts.
soft music – quiet and gentle music.
to show care – to do something kind for others.
to show respect – to be polite and value someone’s culture or feelings.
to remember – to keep something in your mind.
####################
Multiple choice, one answer correct:
1. A solstice is… A) a short or long day B) a round rice ball made carefully C) a warm drink served to guests
2. To spend time means… A) to prepare decorations for a festival B) to do many tasks in a hurry C) to enjoy moments with someone
3. Warmth is… A) a kind hot feeling B) a soft blanket placed on chairs C) a large set of warm lights
4. The 4 seasons are… A) periods when the weather changes each year B) spring, summer, autumn, winter C) soft music, tea, lights, and dessert
5. To expect means… A) to wait for something B) to plan many things carefully C) to show care in many ways
6. A greeting is… A) a word used when meeting someone B) a note with several welcome sentences C) a big poster showing information
7. A sign is… A) a display made from shapes and lights B) a long, decorated poster C) something that shows a message
8. A decoration is… A) something that makes a place nice B) a long arrangement with colors and lights C) a combination of items in a room
9. To feel welcome means… A) to feel happy being here B) to be greeted C) to receive many explanations of rules
10. A dish is… A) a full table of food and drinks B) a plate with ingredients arranged carefully C) a type of food served
11. Tangyuan is… A) sweet rice balls for the festival B) rice with syrup C) rice with extras
12. A rice ball is… A) rice made in a round shape B) rice shaped and sometimes filled with sour things C) a large serving of rice in different shapes
13. Ginger syrup is… A) a liquid made with ingredients B) a mixture boiled with sugar and spices C) sweet liquid with ginger
14. Family reunion is… A) family meets together B) family eats and talks with others C) family goes to many events together
15. Togetherness is… A) being close with other people B) spending time happily with family C) a feeling shown with meals and events
————end of audiofile____________
16. To enjoy means… A) to spend not much time appreciating [To like and be happy about something]moments B) to like something C) to participate in many organized events
17. Red dates are… A) a sweet red fruit B) fruits prepared with sugar in dishes C) items added with other ingredients
18. Soft music is… A) quiet gentle music B) music played with many instruments C) songs with complex arrangements for events
19. To show care means… A) to spend a long time arranging events B) to organize items C) to do something kind for someone
20. To show respect means… A) to be polite to others B) to show gestures C) to organize formal events with ceremonies
21. To remember means… A) to think carefully and take notes B) to keep something in mind C) to collect objects and stories as memories
A solstice – the day when the sun is farthest north or south; it is the shortest or longest day of the year. – a short or long day
To spend time means… – to enjoy moments with someone
Warmth is… – a kind hot feeling
The 4 seasons are… – spring, summer, autumn, winter
To expect means… – to wait for something
A greeting is… – a word used when meeting someone
A sign is… – something that shows a message
A decoration is… – something that makes a place nice
To feel welcome means… – to feel happy being here
A dish (restaurant) is… – a type of food served
Tangyuan is… – sweet rice balls for the festival
A rice ball is… – rice made in a round shape
Ginger syrup is… – sweet liquid with ginger
Family reunion is… – family meets together
Togetherness is… – being close with other people
To enjoy means… – to like something
Red dates are… – a sweet red fruit
Soft music is… – quiet gentle music
To show care means… – to do something kind for someone
To show respect means… – to be polite to others
To remember means… – to keep something in mind
##############
Match the vocabulary with the correct definition:
Words:
a solstice
to spend time
warmth
the 4 seasons
to expect
a greeting
a sign
decoration
to feel welcome
a dish (restaurant)
tangyuan
a rice ball
ginger syrup
family reunion
togetherness
to enjoy
red dates
soft music
to show care
to show respect
to remember
Definitions:
A. Being close and friendly with other people B. Sweet round rice balls Chinese people eat for special festivals C. A word or gesture you say when you meet someone, like “Hello!” D. Sweet liquid made with ginger and sugar E. To like something very much F. To keep something in your mind G. Rice made into a small round shape H. Quiet and gentle music I. Something you put up to make a place look nice J. When family members meet again after some time apart K. To do something kind for others L. To be polite and value someone’s culture or feelings M. A type of food that is cooked and served N. To feel happy and comfortable in a place O. To be with someone or do something for some hours P. A nice hot or friendly feeling Q. Something that shows or tells a message R. The parts of the year: spring, summer, autumn, and winter S. The day when the sun is farthest north or south; it is the shortest or longest day of the year T. To think that something will happen U. A sweet red fruit often used in Chinese tea or desserts
Tangyuan are sweet rice balls traditionally eaten during Dongzhi Festival.
The Dongzhi Festival is celebrated on December 25 every year. – Correct statement: The Dongzhi Festival is celebrated around December 21–22 every year.
Red and gold decorations symbolize luck and happiness in Chinese culture.
Chinese guests usually expect a greeting and acknowledgment of the festival.
Guests feel more comfortable if the hotel ignores cultural traditions. – Correct statement: Guests feel more comfortable if the hotel acknowledges cultural traditions.
Soft Chinese music can make the hotel atmosphere calm and warm.
Family reunion has nothing to do with Dongzhi Festival. – Correct statement: Family reunion is an important part of the Dongzhi Festival.
Tangyuan symbolizes family togetherness.
Ginger syrup is a traditional decoration used during the festival. – Correct statement: Ginger syrup is a traditional ingredient used to make sweet dishes like tangyuan.
“冬至快乐 (Dōngzhì kuàilè)” is a greeting meaning Happy Dongzhi Festival.
Chinese people eat tangyuan to celebrate the start of spring. – Correct statement: Chinese people eat tangyuan to celebrate the Dongzhi Festival.
Guests may enjoy warm tea with ginger or red dates during the festival.
Dongzhi Festival is about family, warmth, and good wishes.
Guests prefer cold and sour dishes during Dongzhi Festival. – Correct statement: Guests prefer warm and sweet dishes during Dongzhi Festival.
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Interview with a Chinese citizen about the Dongzhi Festival at home, complete, words below:
ginger – at home – family -together – reunion – comfortable – during – special – wishes – atmosphere – syrup – luck
————————————–
1. Q: What is the Dongzhi Festival? A: It is the Winter Solstice Festival, a __________ day for families.
2. Q: When is the Dongzhi Festival in 2025? A: It is on December 21.
3. Q: Who celebrates the Dongzhi Festival? A: Chinese families celebrate it ___________.
4. Q: Where do families spend the festival? A: They spend it ___________ with family.
5. Q: Why is the Dongzhi Festival important? A: It is about family, warmth, and good __________.
6. Q: What kind of food do families eat? A: They eat tangyuan, sweet rice balls in ginger __________.
7. Q: What does tangyuan mean? A: It means family __________ and togetherness.
8. Q: How do people drink tea during the festival? A: They may drink warm tea with __________ or red dates.
9. Q: What colors are used for decorations? A: Red and gold, because they mean __________ and happiness.
10. Q: How do people feel when they celebrate? A: They feel happy and __________.
11. Q: What greeting do people say? A: They say “冬至快乐 (Dōngzhì kuàilè)”.
12. Q: How does soft Chinese music help during the festival? A: It makes the __________ warm and calm.
13. Q: Who do people spend time with __________ the festival? A: They spend time with their family.
14. Q: Why do people celebrate the Dongzhi Festival? A: To show care, respect, and enjoy being with _________.
——————————– Correct version:
1. Q: What is the Dongzhi Festival? A: It is the Winter Solstice Festival, a special day for families.
2. Q: When is the Dongzhi Festival in 2025? A: It is on December 21.
3. Q: Who celebrates the Dongzhi Festival? A: Chinese families celebrate it together.
4. Q: Where do families spend the festival? A: They spend it at home with family.
5. Q: Why is the Dongzhi Festival important? A: It is about family, warmth, and good wishes.
6. Q: What kind of food do families eat? A: They eat tangyuan, sweet rice balls in ginger syrup.
7. Q: What does tangyuan mean? A: It means family reunion and togetherness.
8. Q: How do people drink tea during the festival? A: They may drink warm tea with ginger or red dates.
9. Q: What colors are used for decorations? A: Red and gold, because they mean luck and happiness.
10. Q: How do people feel when they celebrate? A: They feel happy and comfortable.
11. Q: What greeting do people say? A: They say “冬至快乐 (Dōngzhì kuàilè)”.
12. Q: How does soft Chinese music help during the festival? A: It makes the atmosphere warm and calm.
13. Q: Who do people spend time with during the festival? A: They spend time with their family.
14. Q: Why do people celebrate the Dongzhi Festival? A: To show care, respect, and enjoy being with family.
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Read:
My name is Li Wei. I celebrate the Dongzhi Festival with my family at home. On this day, we spend time together and eat warm food. The most important food is tangyuan, sweet rice balls in ginger syrup, because they show family togetherness. At home, we put up red and gold decorations for luck and happiness. We also drink warm tea with ginger or red dates. I like to listen to soft Chinese music, which makes the house calm and warm. We greet each other by saying “冬至快乐 (Dōngzhì kuàilè)”. The festival is about family, warmth, and good wishes.
Rewrite the story, start with_
>>>>> His name is Li Wei. He celebrates………..
and make all changes necessary.
______________________________ Correct version:
His name is Li Wei. He celebrates the Dongzhi Festival with his family at home. On this day, they spend time together and eat warm food. The most important food is tangyuan, sweet rice balls in ginger syrup, because they show family togetherness. At home, they put up red and gold decorations for luck and happiness. They also drink warm tea with ginger or red dates. He likes to listen to soft Chinese music, which makes the house calm and warm. They greet each other by saying “冬至快乐 (Dōngzhì kuàilè)”. The festival is about family, warmth, and good wishes.
Anan is assistant general manager in a hotel. He remembers his time at the foundation, supporting him to live his dream.
When Anan studied at the foundation he woke up early every morning, then breakfast with his friends. At 8 o’clock he went to class. The teacher taught him English words for hotel work, like “guest,” “room,” and “clean.” He learned to say hello and welcome to visitors.
After that, Anan studied how to work in a hotel. Some days he learned about the front desk. He learned to smile, speak politely, and help guests. Other days he learned about cleaning rooms. He practiced making beds, washing towels, and keeping everything clean and nice.
At lunchtime, Anan ate with the other students. In the afternoon, he had practice time. Sometimes he worked in a small training hotel. He served drinks, carried bags, or helped in the restaurant. The teachers watched him and helped him do better.
Later, he had lessons about life and good manners. He learned how to work in a team and be kind to others.
In the evening, he studied English again or played football with his friends. After dinner, he went back to his room, read a little, and then slept. He felt happy because every day he learned something new for his future.
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Verbs in text, infinitive and past simple forms:
live – lived study – studied wake up – woke up eat – ate go – went teach – taught learn – learned say – said study – studied work – worked smile – smiled speak – spoke help – helped practice – practiced make – made wash – washed keep – kept have – had serve – served carry – carried watch – watched play – played read – read [ri:d – red] sleep – slept feel – felt be – was/were come – came
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Multiple choice, one answer correct:
Where did Anan live and study? a) At the hotel b) At the school c) At the foundation
What did Anan do every morning? a) Slept very late b) Woke up early c) Played some games
Who did Anan eat breakfast with? a) His friends b) His teacher c) His family
What time did Anan go to class? a) At nine o’clock b) At seven o’clock c) At eight o’clock
What did the teacher teach Anan? a) Drawing art b) English words c) Cooking food
What did Anan learn to say? a) Hello and welcome b) Sorry please now c) Goodbye thanks now
What did Anan study after class? a) Drive a car b) Work in a hotel c) Play some football
What did he learn at the front desk? a) Smile and help b) Clean the room c) Write a list
What did he practice in the rooms? a) Making beds b) Read some books c) Write some notes
Who did Anan eat lunch with? a) The teachers b) His friends c) His parents
Where did Anan work sometimes? a) A big school b) Small training hotel c) At a market
What did he do in the restaurant? a) Read some books b) Cook some food c) Help the guests
What did the teachers do? a) Watched him b) Went home c) Played games
What lessons did Anan have later? a) Sports and games b) Life and manners c) Art and music
What did Anan do in the evening? a) Went shopping b) Slept early c) Played football then
What did he do after dinner? a) Read a book b) Watched some TV c) Went out late
How did Anan feel at the end of the day? a) Felt tired now b) Felt happy now c) Felt bored now
Why was he happy? a) He learned things b) He went home c) He watched TV
Where did Anan live and study? – At the foundation
What did Anan do every morning? – Woke up early
Who did Anan eat breakfast with? – His friends
What time did Anan go to class? – At eight o’clock
What did the teacher teach Anan? – English words
What did Anan learn to say? – Hello and welcome
What did Anan study after class? – Work in a hotel
What did he learn at the front desk? – Smile and help
What did he practice in the rooms? – Write some notes
Who did Anan eat lunch with? – His friends
Where did Anan work sometimes? – At a market
What did he do in the restaurant? – Read some books
What did the teachers do? – Played games
What lessons did Anan have later? – Life and manners
What did Anan do in the evening? – Played football then
What did he do after dinner? – Read a book
How did Anan feel at the end of the day? – Felt happy now
Why was he happy? – He learned things
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Match the word or phrase to Its definition
Words/Phrases:
a foundation
to wake up
breakfast
to teach somebody English
to welcome a visitor
to study
to smile
to speak politely
to clean rooms
to practice making beds
a towel
tidy
lunchtime
practice time
to serve a drink
to carry bags
good manners
to be kind
future
Definitions:
a. a piece of cloth to dry your body or hands b. to behave nicely and be polite c. clean and in good order d. to open your eyes in the morning e. the time in the middle of the day to eat f. to give a drink to someone g. a place that helps people learn or get support h. to learn and read about something i. to help a person learn English words and speaking j. to show happiness on your face k. the time that comes after today l. to say hello and make a guest feel happy to come m. to be nice and helpful to people n. time to do something again to get better o. to talk in a kind and nice way p. to take bags in your hands and move them q. to learn how to make a bed again and again r. to make rooms neat and not dirty s. the first meal in the morning
a foundation – a place that helps people learn or get support to wake up – to open your eyes in the morning breakfast – the first meal in the morning to teach somebody English – to help a person learn English words and speaking to welcome a visitor – to say hello and make a guest feel happy to come to study – to learn and read about something to smile – to show happiness on your face to speak politely – to talk in a kind and nice way to clean rooms – to make rooms neat and not dirty to practice making beds – to learn how to make a bed again and again a towel – a piece of cloth to dry your body or hands tidy – clean and in good order lunchtime – the time in the middle of the day to eat practice time – time to do something again to get better to serve a drink – to give a drink to someone to carry bags – to take bags in your hands and move them good manners – to behave nicely and be polite to be kind – to be nice and helpful to people future – the time that comes after today
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Multiple choice, one answer correct, provide answer in a full sentence::
Where did Anan study? – a) At a hotel b) At a foundation c) At school
YOU WRITE: Anan studied at a foundation.
What time did Anan wake up? – a) Late b) Early c) Noon _________________________________
Who did Anan eat breakfast with? – a) Friends b) Teacher c) Parents _________________________________
When did he go to class? – a) 8 o’clock b) 10 o’clock c) 7 o’clock _________________________________
What did the teacher teach? – a) Math b) English c) Art _________________________________
What did Anan learn to say? – a) Hello b) Goodbye c) Thanks _________________________________
What did Anan practice in rooms? – a) Shoes b) Meals c) Beds _________________________________
Who watched him at practice? – a) Teachers b) Friends c) Parents _________________________________
What did he do in the restaurant? – a) Serve b) Read c) Cook _________________________________
What did Anan learn about manners? – a) Be loud b) Be kind c) Be fast _________________________________
When did he play football? – a) Lunch b) Morning c) Evening _________________________________
What did he do after dinner? – a) Read b) Sleep c) Walk _________________________________
How did he feel at night? – a) Happy b) Sad c) Tired _________________________________
Why was he happy? – a) Played b) Watched c) Learned _________________________________
Where did Anan study? – Anan studied at a foundation. What time did Anan wake up? – He woke up early. Who did Anan eat breakfast with? – He ate breakfast with his friends. When did he go to class? – He went to class at 8 o’clock. What did the teacher teach? – The teacher taught him English. What did Anan learn to say? – He learned to say hello. What did Anan practice in rooms? – He practiced making beds. Who watched him at practice? – The teachers watched him at practice. What did he do in the restaurant? – He served in the restaurant. What did Anan learn about manners? – He learned to be kind. When did he play football? – He played football in the evening. What did he do after dinner? – He read after dinner. How did he feel at night? – He felt happy at night. Why was he happy? – He was happy because he learned new things.
##################
Short answers in past simple:
Question
Short Answer (Yes/Positive)
Short Answer (No/Negative)
Did she check reservations?
Yes, she did.
No, she didn’t.
Did she give keys to guests?
Yes, she did.
No, she didn’t.
Did she talk to many guests?
Yes, she did.
No, she didn’t.
Was she happy?
Yes, she was.
No, she wasn’t.
Were the guests satisfied?
Yes, they were.
No, they weren’t.
###################
Give short answers, as shown:
Anan was a student at a university.
YOU WRITE: No, he wasn’t.
Anan got up early every day.
YOU WRITE: Yes, he did.
__________________________________
Anan studied at a foundation. __________________________________
He woke up very late every morning. __________________________________
Anan ate breakfast with his friends. __________________________________
He went to class at 10 o’clock. __________________________________
The teacher taught him English words for hotel work. __________________________________
He learned to say goodbye and leave visitors. __________________________________
Anan practiced making beds and washing towels. __________________________________
He worked in a large city hotel every day. __________________________________
The teachers watched and helped him during practice. __________________________________
Anan learned to be kind and have good manners. __________________________________
In the evening, he only slept and did nothing else. __________________________________
He sometimes served drinks and carried bags. __________________________________
Anan studied cooking and painting every day. __________________________________
He felt happy because he learned new things for his future. __________________________________
Anan was a teacher at the foundation. __________________________________
The students were in the city hotel every day. __________________________________
——————————————-
Correct answers:
Anan studied at a foundation. – Yes, he did.
He woke up very late every morning. – No, he didn’t.
Anan ate breakfast with his friends. – Yes, he did.
He went to class at 10 o’clock. – No, he didn’t.
The teacher taught him English words for hotel work. – Yes, he did.
He learned to say goodbye and leave visitors. – No, he didn’t.
Anan practiced making beds and washing towels. – Yes, he did.
He worked in a large city hotel every day. – No, he didn’t.
The teachers watched and helped him during practice. – Yes, they did.
Anan learned to be kind and have good manners. – Yes, he did.
In the evening, he only slept and did nothing else. – No, he didn’t.
He sometimes served drinks and carried bags. – Yes, he did.
Anan studied cooking and painting every day. – No, he didn’t.
He felt happy because he learned new things for his future. – Yes, he did.
Anan was a teacher at the foundation. – No, he wasn’t.
The students were in the city hotel every day. – No, they weren’t.
##################
Basics in past simple:
Personal Pronoun
Verb (Past)
Object
I
ate
apples
You
ate
apples
He
ate
apples
She
ate
apples
It
ate
apples
We
ate
apples
You (plural)
ate
apples
They
ate
apples
I
played
football
You
played
football
He
played
football
She
played
football
It
played
football
We
played
football
You (plural)
played
football
They
played
football
Personal Pronoun
Verb (Past Negative)
Object
I
did not eat
apples
You
did not eat
apples
He
did not eat
apples
She
did not eat
apples
It
did not eat
apples
We
did not eat
apples
You (plural)
did not eat
apples
They
did not eat
apples
I
did not play
football
You
did not play
football
He
did not play
football
She
did not play
football
It
did not play
football
We
did not play
football
You (plural)
did not play
football
They
did not play
football
Did + Pronoun
Verb
Object
Did I
eat
apples?
Did you
eat
apples?
Did he
eat
apples?
Did she
eat
apples?
Did it
eat
apples?
Did we
eat
apples?
Did you
eat
apples?
Did they
eat
apples?
Did I
play
football?
Did you
play
football?
Did he
play
football?
Did she
play
football?
Did it
play
football?
Did we
play
football?
Did you
play
football?
Did they
play
football?
Didn’t + Pronoun
Verb
Object
Didn’t I
eat
apples?
Didn’t you
eat
apples?
Didn’t he
eat
apples?
Didn’t she
eat
apples?
Didn’t it
eat
apples?
Didn’t we
eat
apples?
Didn’t you
eat
apples?
Didn’t they
eat
apples?
Didn’t I
play
football?
Didn’t you
play
football?
Didn’t he
play
football?
Didn’t she
play
football?
Didn’t it
play
football?
Didn’t we
play
football?
Didn’t you
play
football?
Didn’t they
play
football?
######################
Correct as shown:
Anan studied at a university.
YOU WRITE: No, he didn’t. He studied at a foundation.
He woke up very late every morning. _____________________________
Anan ate breakfast alone. _____________________________
He went to class at 10 o’clock. _____________________________
The teacher taught him math. _____________________________
He learned to say goodbye to visitors. _____________________________
Anan practiced cooking every day. _____________________________
He worked in a large city hotel every day. _____________________________
The teachers ignored him during practice. _____________________________
Anan learned to be rude. _____________________________
In the evening, he only slept and did nothing else. _____________________________
He never served drinks or carried bags. _____________________________
Anan studied painting and music every day. _____________________________
He felt sad because he didn’t learn anything. _____________________________
Aan was sad in the evening. _____________________________
—————————– Correct answers:
He woke up very late every morning. – No, he didn’t. He woke up early.
Anan ate breakfast alone. – No, he didn’t. He ate breakfast with his friends.
He went to class at 10 o’clock. – No, he didn’t. He went to class at 8 o’clock.
The teacher taught him math. – No, he didn’t. The teacher taught him English.
He learned to say goodbye to visitors. – No, he didn’t. He learned to say hello and welcome visitors.
Anan practiced cooking every day. – No, he didn’t. He practiced making beds and cleaning rooms.
He worked in a large city hotel every day. – No, he didn’t. He sometimes worked in a small training hotel.
The teachers ignored him during practice. – No, they didn’t. The teachers watched and helped him.
Anan learned to be rude. – No, he didn’t. He learned to be kind.
In the evening, he only slept and did nothing else. – No, he didn’t. He studied English or played football with friends.
He never served drinks or carried bags. – No, he didn’t. He sometimes served drinks and carried bags.
Anan studied painting and music every day. – No, he didn’t. He studied hotel work and English.
He felt sad because he didn’t learn anything. – No, he didn’t. He felt happy because he learned new things.
Anan was sad in the evening. – No, he wasn’t. He felt happy in the evening.
#####################
Answer as shown:
Did he start as a manager or as a student?
YOU WRITE: He started as a student.
Did he wake up early or late every morning?
Did he eat breakfast alone or with friends?
Did he go to class at 8 o’clock or 10 o’clock?
Did the teacher teach him English or math?
Did he learn to say hello or goodbye to visitors?
Did he practice making beds or cooking every day?
Did he work in a large hotel or a small training hotel?
Did the teachers help him or ignore him?
Did he play football in the evening or morning?
Did he read after dinner or go straight to sleep?
Was Anan happy or sad at night?
Was the teacher strict or kind?
Were the students in a large hotel or a small training hotel?
_____________________ Correct answers:
Did he start as a manager or as a student? – He started as a student.
Did he wake up early or late every morning? – He woke up early every morning.
Did he eat breakfast alone or with friends? – He ate breakfast with his friends.
Did he go to class at 8 o’clock or 10 o’clock? – He went to class at 8 o’clock.
Did the teacher teach him English or math? – The teacher taught him English.
Did he learn to say hello or goodbye to visitors? – He learned to say hello and welcome visitors.
Did he practice making beds or cooking every day? – He practiced making beds and cleaning rooms.
Did he work in a large hotel or a small training hotel? – He worked in a small training hotel.
Did the teachers help him or ignore him? – The teachers helped him.
Did he play football in the evening or morning? – He played football in the evening.
Did he read after dinner or go straight to sleep? – He read after dinner.
Was Anan happy or sad at night? – Anan was happy at night.
Was the teacher strict or kind? – The teacher was kind.
Were the students in a large hotel or a small training hotel? – The students were in a small training hotel. ##################
Answer in complete sentences:
Where did Anan study?
What did Anan eat in the morning?
When did Anan wake up?
Who did he eat breakfast with?
What time did he go to class?
What did the teacher teach him?
What did Anan learn to say?
What did he practice in the rooms?
Who helped him at practice?
What did he do in the restaurant?
How did Anan feel at night?
Why was he happy?
When did he play football?
Where did he sometimes work?
______________________
Correct answers:
Where did Anan study? – Anan studied at a foundation. What did Anan eat in the morning? – He ate breakfast. When did Anan wake up? – He woke up early. Who did he eat breakfast with? – He ate breakfast with his friends. What time did he go to class? – He went to class at 8 o’clock. What did the teacher teach him? – The teacher taught him English. What did Anan learn to say? – He learned to say hello and welcome visitors. What did he practice in the rooms? – He practiced making beds and cleaning rooms. Who helped him at practice? – The teachers helped him. What did he do in the restaurant? – He served drinks and carried bags. How did Anan feel at night? – He felt happy. Why was he happy? – He was happy because he learned new things. When did he play football? – He played football in the evening. Where did he sometimes work? – He sometimes worked in a small training hotel.
##################
Correct as shown:
Anan got up late every day.
YOU WRITE: No, he didn’t get up early every day. Aran got up early every day.
He ate breakfast alone. ______________________________
He went to class at 10 o’clock. ______________________________
The teacher taught him math. ______________________________
He learned to say goodbye to visitors. ______________________________
He practiced cooking every day. ______________________________
He worked in a large city hotel every day. ______________________________
The teachers ignored [to not pay attention to someone or something] him during practice. ______________________________
He learned to be rude [very unfriendly]. ______________________________
In the evening, he only slept and did nothing else. ______________________________
He never served drinks or carried bags. ______________________________
Anan studied painting and music every day. ______________________________
He felt sad because he didn’t learn anything. ______________________________
He was sad in the evening. ______________________________
—————————- Correct answers:
Anan got up late every day. – No, he didn’t get up late every day. He got up early.
He ate breakfast alone. – No, he didn’t eat breakfast alone. He ate breakfast with his friends.
He went to class at 10 o’clock. – No, he didn’t go to class at 10 o’clock. He went to class at 8 o’clock.
The teacher taught him math. – No, the teacher didn’t teach him math. The teacher taught him English.
He learned to say goodbye to visitors. – No, he didn’t learn to say goodbye to visitors. He learned to say hello and welcome visitors.
He practiced cooking every day. – No, he didn’t practice cooking every day. He practiced making beds and cleaning rooms.
He worked in a large city hotel every day. – No, he didn’t work in a large city hotel every day. He sometimes worked in a small training hotel.
The teachers ignored him during practice. – No, the teachers didn’t ignore him during practice. They watched and helped him.
He learned to be rude. – No, he didn’t learn to be rude. He learned to be kind.
In the evening, he only slept and did nothing else. – No, he didn’t only sleep in the evening. He studied English or played football.
He never served drinks or carried bags. – No, he didn’t never serve drinks or carry bags. He sometimes served drinks and carried bags.
Anan studied painting and music every day. – No, he didn’t study painting and music every day. He studied hotel work and English.
He felt sad because he didn’t learn anything. – No, he didn’t feel sad because he didn’t learn anything. He felt happy because he learned new things.
He was sad in the evening. – No, he wasn’t sad in the evening. He felt happy in the evening.
########################
Fill in, words below:
ate – practice – foundation – learned – taught – read – carried -morning – happy – early – welcome – evening – time – cleaning
——————————–
Interviewer: Hi Anan! Can I ask you some questions about your day?
Anan: Yes, of course!
Interviewer: Where did you study? Anan: I studied at a __________.
Interviewer: What time did you wake up? Anan: I woke up __________ every morning.
Interviewer: What did you eat in the __________? Anan: I ate breakfast.
Interviewer: Who did you eat breakfast with? Anan: I _________ breakfast with my friends.
Interviewer: What __________ did you go to class? Anan: I went to class at 8 o’clock.
Interviewer: What did the teacher teach you? Anan: The teacher __________ me English.
Interviewer: What did you learn to say? Anan: I learned to say hello and _________ visitors.
Interviewer: What did you practice in the rooms? Anan: I practiced making beds and __________ rooms.
Interviewer: Who helped you during __________? Anan: The teachers helped me.
Interviewer: What did you do in the restaurant? Anan: I served drinks and __________ bags.
Interviewer: Did you play football? Anan: Yes, I played football in the _________.
Interviewer: What did you do after dinner? Anan: I __________ after dinner.
Interviewer: How did you feel at night? Anan: I felt __________ at night.
Interviewer: Why were you happy? Anan: I was happy because I __________ new things.
—————————– Correct version:
Interviewer: Hi Anan! Can I ask you some questions about your day?
Anan: Yes, of course!
Interviewer: Where did you study? Anan: I studied at a foundation.
Interviewer: What time did you wake up? Anan: I woke up early every morning.
Interviewer: What did you eat in the morning? Anan: I ate breakfast.
Interviewer: Who did you eat breakfast with? Anan: I ate breakfast with my friends.
Interviewer: What time did you go to class? Anan: I went to class at 8 o’clock.
Interviewer: What did the teacher teach you? Anan: The teacher taught me English.
Interviewer: What did you learn to say? Anan: I learned to say hello and welcome visitors.
Interviewer: What did you practice in the rooms? Anan: I practiced making beds and cleaning rooms.
Interviewer: Who helped you during practice? Anan: The teachers helped me.
Interviewer: What did you do in the restaurant? Anan: I served drinks and carried bags.
Interviewer: Did you play football? Anan: Yes, I played football in the evening.
Interviewer: What did you do after dinner? Anan: I read after dinner.
Interviewer: How did you feel at night? Anan: I felt happy at night.
Interviewer: Why were you happy? Anan: I was happy because I learned new things.
#####################
Read:
Anan wakes up early every morning and eats breakfast with his friends. At 8 o’clock, he goes to class. The teacher teaches him English for hotel work. He learns to greet and welcome visitors. He studies front desk work, cleaning rooms, and practicing making beds. In the afternoon, he practices in a small training hotel. He learns good manners, teamwork, and kindness. In the evening, he studies English or plays football. He goes to bed happy.
Rewrite the story in past simple, start with
>>>>>>>>>>>Anan woke up early in the…….
and make all changes necessary.
—————————————
Correct version:
Anan woke up early every morning and ate breakfast with his friends. At 8 o’clock, he went to class. The teacher taught him English for hotel work. He learned to greet and welcome visitors. He studied front desk work, cleaning rooms, and practicing making beds. In the afternoon, he practiced in a small training hotel. He learned good manners, teamwork, and kindness. In the evening, he studied English or played football. He went to bed happy.
Arun, now a manager of a great hotel at the beach, remembers how his first day in the hospitality business started a long time ago.
He woke up early in the morning. He felt a little nervous because it was his first day at work. He started a new job as a concierge at a big five-star hotel. He took a shower, brushed his teeth, and put on his clean uniform. Then he looked in the mirror and smiled. He wanted to do his best.
At 7:30, Arun left his house and took the bus to the hotel. The building looked large and beautiful. The manager welcomed him and showed him where he would sit. Arun met the other workers at the front desk. They were kind and friendly.
The manager explained his job. Arun helped hotel guests, answered questions, and made them happy. He helped a family find a good restaurant and called a taxi for them. Later, he gave a map to two tourists and told them about a temple to visit. They thanked him and smiled. Arun felt proud.
In the afternoon, the lobby was busy. Arun stayed calm and polite. He listened carefully and learned many new things.
At 5:00, his work finished. He said goodbye to his new friends and went home. He ate dinner, took a shower, and went to bed happy and tired.
________________________ Verbs in text, infinitive and past simple forms:
A. To feel you need rest or sleep. B. To be quiet and not worried. C. To travel by bus. D. The big room at the entrance of a hotel. E. To stop working. F. To give information when someone asks. G. To clean your body with water. H. To be friendly and respectful to others. I. To tell someone what work they must do. J. To clean your teeth with a toothbrush. K. To be friendly and helpful. L. To be happy because of your work or success. M. Something you look at to see your face. N. To wear special clothes for work or school. O. A picture of a place to help you find the way. P. To stop sleeping. Q. To go out from your home. R. A person who helps guests at a hotel. S. To be friendly and respectful to others. T. To have many things to do. U. To feel worried or afraid about something. V. At the beginning of the day, before usual time. W. To show happiness with your mouth. X. To hear and understand what someone says. Y. The place in a hotel where workers help guests.
Early – at the beginning of the day, before usual time.
To feel nervous – to feel worried or afraid about something.
To take a shower – to clean your body with water.
To brush teeth – to clean your teeth with a toothbrush.
To put on a uniform – to wear special clothes for work or school.
A mirror – something you look at to see your face.
To smile – to show happiness with your mouth.
To leave the house – to go out from your home.
To take the bus – to travel by bus.
Front desk – the place in a hotel where workers help guests.
To be kind – to be friendly and helpful.
To explain a job – to tell someone what work they must do.
To answer questions – to give information when someone asks.
A map – a picture of a place to help you find the way.
To feel proud – to feel happy because of your work or success.
A lobby – the big room at the entrance of a hotel.
To be busy – to have many things to do.
To stay calm – to be quiet and not worried.
To be polite – to be friendly and respectful to others.
To listen carefully – to hear and understand what someone says.
To finish work – to stop working.
To be tired – to feel you need rest or sleep.
########################
Short answers in past simple:
Question
Short Answer (Yes/Positive)
Short Answer (No/Negative)
Did she check reservations?
Yes, she did.
No, she didn’t.
Did she give keys to guests?
Yes, she did.
No, she didn’t.
Did she talk to many guests?
Yes, she did.
No, she didn’t.
Was she happy?
Yes, she was.
No, she wasn’t.
Were the guests satisfied?
Yes, they were.
No, they weren’t.
———————————————
Give short answers, as shown:
Arun’s first day at work was at a five-star hotel.
YOU WRITE: Yes, it was.
Arun started his job as a manager.
YOU WRITE: No, he didn’t.
He felt excited but not nervous on his first day. ______________________________
Arun took a shower and brushed his teeth before leaving home. ______________________________
The hotel building looked small and old. ______________________________
Arun helped guests by giving them maps and calling taxis. ______________________________
Arun met unfriendly workers at the front desk. ______________________________
He smiled while looking at himself in the mirror. ______________________________
The lobby was empty all afternoon. ______________________________
Arun stayed calm and polite even when it was busy. ______________________________
He finished work at 5:00 PM and went home. ______________________________
Arun gave cooking lessons to hotel guests. ______________________________
He felt proud after helping tourists and guests. ______________________________
Arun went to bed angry and frustrated after his first day. ______________________________
————————————– Correct version:
Arun’s first day at work was at a five-star hotel. – Yes, it was.
Arun started his job as a manager. – No, he didn’t.
He felt excited but not nervous on his first day. – No, he didn’t.
Arun took a shower and brushed his teeth before leaving home. – Yes, he did.
The hotel building looked small and old. – No, it didn’t.
Arun helped guests by giving them maps and calling taxis. – Yes, he did.
Arun met unfriendly workers at the front desk. – No, he didn’t.
He smiled while looking at himself in the mirror. – Yes, he did.
The lobby was empty all afternoon. – No, it wasn’t.
Arun stayed calm and polite even when it was busy. – Yes, he did.
He finished work at 5:00 PM and went home. – Yes, he did.
Arun gave cooking lessons to hotel guests. – No, he didn’t.
He felt proud after helping tourists and guests. – Yes, he did.
Arun went to bed angry and frustrated after his first day. – No, he didn’t.
#####################
Basics in past simple:
Personal Pronoun
Verb (Past)
Object
I
ate
apples
You
ate
apples
He
ate
apples
She
ate
apples
It
ate
apples
We
ate
apples
You (plural)
ate
apples
They
ate
apples
I
played
football
You
played
football
He
played
football
She
played
football
It
played
football
We
played
football
You (plural)
played
football
They
played
football
Personal Pronoun
Verb (Past Negative)
Object
I
did not eat
apples
You
did not eat
apples
He
did not eat
apples
She
did not eat
apples
It
did not eat
apples
We
did not eat
apples
You (plural)
did not eat
apples
They
did not eat
apples
I
did not play
football
You
did not play
football
He
did not play
football
She
did not play
football
It
did not play
football
We
did not play
football
You (plural)
did not play
football
They
did not play
football
Did + Pronoun
Verb
Object
Did I
eat
apples?
Did you
eat
apples?
Did he
eat
apples?
Did she
eat
apples?
Did it
eat
apples?
Did we
eat
apples?
Did you
eat
apples?
Did they
eat
apples?
Did I
play
football?
Did you
play
football?
Did he
play
football?
Did she
play
football?
Did it
play
football?
Did we
play
football?
Did you
play
football?
Did they
play
football?
Didn’t + Pronoun
Verb
Object
Didn’t I
eat
apples?
Didn’t you
eat
apples?
Didn’t he
eat
apples?
Didn’t she
eat
apples?
Didn’t it
eat
apples?
Didn’t we
eat
apples?
Didn’t you
eat
apples?
Didn’t they
eat
apples?
Didn’t I
play
football?
Didn’t you
play
football?
Didn’t he
play
football?
Didn’t she
play
football?
Didn’t it
play
football?
Didn’t we
play
football?
Didn’t you
play
football?
Didn’t they
play
football?
######################
Correct as shown:
Arun started his first day as a hotel manager.
YOU WRITE: No, he didn’t. He started his first day as a concierge.
He felt completely relaxed and not nervous at all.
YOU WRITE: No, he didn’t. He was nervous.
He forgot to brush his teeth before leaving. _______________________________
The hotel building looked small and old. _______________________________
The manager ignored him when he arrived. _______________________________
Arun met rude and unfriendly workers at the front desk. _______________________________
He gave cooking lessons to hotel guests. _______________________________
Arun didn’t help any guests during the day. _______________________________
The lobby was empty and quiet all afternoon. _______________________________
He got angry when guests asked questions. _______________________________
Arun left work early before 5:00 PM. _______________________________
He went home without eating dinner. _______________________________
Arun felt disappointed after helping tourists. _______________________________
He went to bed angry and frustrated after his first day. _______________________________
————————————–
Correct version:
Arun started his first day as a hotel manager. – No, he didn’t. He started his first day as a concierge.
He felt completely relaxed and not nervous at all. – No, he didn’t. He was nervous.
He forgot to brush his teeth before leaving. – No, he didn’t. He brushed his teeth.
The hotel building looked small and old. – No, it didn’t. It looked large and beautiful.
The manager ignored him when he arrived. – No, he didn’t. The manager welcomed him.
Arun met rude and unfriendly workers at the front desk. – No, he didn’t. The workers were kind and friendly.
He gave cooking lessons to hotel guests. – No, he didn’t. He helped guests with maps and taxis.
Arun didn’t help any guests during the day. – No, he didn’t. He helped many guests.
The lobby was empty and quiet all afternoon. – No, it wasn’t. The lobby was busy.
He got angry when guests asked questions. – No, he didn’t. He stayed calm and polite.
Arun left work early before 5:00 PM. – No, he didn’t. He finished work at 5:00 PM.
He went home without eating dinner. – No, he didn’t. He ate dinner.
Arun felt disappointed after helping tourists. – No, he didn’t. He felt proud.
He went to bed angry and frustrated after his first day. – No, he didn’t. He went to bed happy and tired.
####################
Answer as shown:
Did he start as a manager or as a concierge?
YOU WRITE: He started as a concierge.
Did he feel nervous or relaxed on his first day? __________________________________
Did he wake up early or late? __________________________________
Did he take a shower or skip [not do something] it? __________________________________
Did he brush his teeth or forget to brush them? __________________________________
Did he put on a uniform or wear casual clothes [clothes you wear every day, not for work or school]? __________________________________
Did he smile at the mirror or frown [to look unhappy or angry by moving your eyebrows together]? __________________________________
Did he leave home at 7:30 or at 9:00? __________________________________
Did he take the bus or walk to the hotel? __________________________________
Were the front desk workers friendly or unfriendly? __________________________________
Did he help guests or ignore them? __________________________________
Was the lobby busy or empty in the afternoon? __________________________________
Did he stay calm and polite or get upset? __________________________________
Did he go to bed happy and tired or angry and frustrated? __________________________________
————————————— Correct answers:
Did he go to bed happy and tired or angry and frustrated? – He went to bed happy and tired.
Did he start as a manager or as a concierge? – He started as a concierge.
Did he feel nervous or relaxed on his first day? – He felt nervous.
Did he wake up early or late? – He woke up early.
Did he take a shower or skip it? – He took a shower.
Did he brush his teeth or forget to brush them? – He brushed his teeth.
Did he put on a uniform or wear casual clothes? – He put on a uniform.
Did he smile at the mirror or frown? – He smiled at the mirror.
Did he leave home at 7:30 or at 9:00? – He left home at 7:30.
Did he take the bus or walk to the hotel? – He took the bus.
Were the front desk workers friendly or unfriendly? – They were friendly.
Did he help guests or ignore them? – He helped guests.
Was the lobby busy or empty in the afternoon? – The lobby was busy.
Did he stay calm and polite or get upset? – He stayed calm and polite.
####################
Answer:
What job did Arun start?
What time did he wake up?
How did he feel on his first day?
Where did he go after leaving home?
Which hotel did he work at?
When did he leave the house?
Why was he nervous?
How did he go to the hotel?
Who welcomed him at the hotel?
What did he do at the front desk?
Which guests did he help first?
How did he feel after helping tourists?
What was the lobby like in the afternoon?
When did he go to bed?
__________________________ Correct answers:
What job did Arun start? – He started as a concierge.
What time did he wake up? – He woke up early.
How did he feel on his first day? – He felt nervous.
Where did he go after leaving home? – He went to the hotel.
Which hotel did he work at? – He worked at a big hotel.
When did he leave the house? – He left at 7:30.
Why was he nervous? – He was nervous because it was his first day.
How did he go to the hotel? – He took the bus.
Who welcomed him at the hotel? – The manager welcomed him.
What did he do at the front desk? – He helped guests.
Which guests did he help first? – He helped a family.
How did he feel after helping tourists? – He felt proud.
What was the lobby like in the afternoon? – It was busy.
When did he go to bed? – He went to bed happy and tired.
####################
Answer as shown:
Arun started his first day as a hotel manager.
YOU WRITE: No, he didn’t start his first day as a manager. He started as a concierge.
He felt completely relaxed and not nervous on his first day. _________________________________
He woke up late in the morning. _________________________________
He skipped taking a shower. _________________________________
He forgot to brush his teeth. _________________________________
He wore casual clothes instead of a uniform. _________________________________
He frowned at the mirror instead of smiling. _________________________________
He left home at 9:00 instead of 7:30. _________________________________
He walked to the hotel instead of taking the bus. _________________________________
The front desk workers were rude and unfriendly. _________________________________
He ignored all the guests at the hotel. _________________________________
The lobby was empty and quiet in the afternoon. _________________________________
He got upset and angry while helping guests. _________________________________
He went to bed angry and frustrated after his first day. _________________________________
_____________________ Correct answers:
He went to bed angry and frustrated after his first day. – No, he didn’t go to bed angry and frustrated. He went to bed happy and tired.
Arun started his first day as a hotel manager. – No, he didn’t start his first day as a manager. He started as a concierge.
He felt completely relaxed and not nervous on his first day. – No, he didn’t feel relaxed and not nervous. He felt nervous.
He woke up late in the morning. – No, he didn’t wake up late. He woke up early in the morning.
He skipped taking a shower. – No, he didn’t skip taking a shower. He took a shower.
He forgot to brush his teeth. – No, he didn’t forget to brush his teeth. He brushed his teeth.
He wore casual clothes instead of a uniform. – No, he didn’t wear casual clothes. He wore a uniform.
He frowned at the mirror instead of smiling. – No, he didn’t frown at the mirror. He smiled at the mirror.
He left home at 9:00 instead of 7:30. – No, he didn’t leave home at 9:00. He left home at 7:30.
He walked to the hotel instead of taking the bus. – No, he didn’t walk to the hotel. He took the bus.
The front desk workers were rude and unfriendly. – No, the front desk workers weren’t rude and unfriendly. They were kind and friendly.
He ignored all the guests at the hotel. – No, he didn’t ignore all the guests. He helped the guests.
The lobby was empty and quiet in the afternoon. – No, the lobby wasn’t empty and quiet. It was busy.
He got upset and angry while helping guests. – No, he didn’t get upset and angry. He stayed calm and polite.
####################
Fill in, words below:
big – gave – took – brushed – called – early – shower – concierge – answered – nervous – tired – smiled – kind – left – sit – proud
1. Interviewer: What job did you start? Arun: I started as a __________.
2. Interviewer: What time did you wake up? Arun: I woke up __________ in the morning.
3. Interviewer: How did you feel on your first day? Arun: I felt a little__________.
4. Interviewer: What did you do first in the morning? Arun: I took a shower, __________ my teeth, and put on my uniform.
5. Interviewer: Did you look at yourself in the mirror? Arun: Yes, I looked in the mirror and __________.
6. Interviewer: What time did you leave home? Arun: I __________ home at 7:30.
7. Interviewer: How did you go to the hotel? Arun: I __________ the bus to the hotel.
8. Interviewer: What did the hotel look like? Arun: The hotel was __________and beautiful.
9. Interviewer: Who welcomed you at the hotel? Arun: The manager welcomed me and showed me where to __________.
10. Interviewer: Did you meet other workers? Arun: Yes, I met the workers at the front desk. They were __________ and friendly.
11. Interviewer: What was your job? Arun: I helped guests, __________ questions, and made them happy.
12. Interviewer: Can you give an example of helping guests? Arun: I helped a family find a restaurant and _________a taxi for them. I also __________ a map to two tourists and told them about a temple.
13. Interviewer: How did you feel after helping guests? Arun: I felt __________.
14. Interviewer: When did you finish work and go to bed? Arun: I finished work at 5:00, went home, ate dinner, took a __________, and went to bed happy and __________.
——————————-
Correct version:
1. Interviewer: What job did you start? Arun: I started as a concierge.
2. Interviewer: What time did you wake up? Arun: I woke up early in the morning.
3. Interviewer: How did you feel on your first day? Arun: I felt a little nervous.
4. Interviewer: What did you do first in the morning? Arun: I took a shower, brushed my teeth, and put on my uniform.
5. Interviewer: Did you look at yourself in the mirror? Arun: Yes, I looked in the mirror and smiled.
6. Interviewer: What time did you leave home? Arun: I left home at 7:30.
7. Interviewer: How did you go to the hotel? Arun: I took the bus to the hotel.
8. Interviewer: What did the hotel look like? Arun: The hotel was big and beautiful.
9. Interviewer: Who welcomed you at the hotel? Arun: The manager welcomed me and showed me where to sit.
10. Interviewer: Did you meet other workers? Arun: Yes, I met the workers at the front desk. They were kind and friendly.
11. Interviewer: What was your job? Arun: I helped guests, answered questions, and made them happy.
12. Interviewer: Can you give an example of helping guests? Arun: I helped a family find a restaurant and called a taxi for them. I also gave a map to two tourists and told them about a temple.
13. Interviewer: How did you feel after helping guests? Arun: I felt proud.
14. Interviewer: When did you finish work and go to bed? Arun: I finished work at 5:00, went home, ate dinner, took a shower, and went to bed happy and tired.
####################
Read:
Arun starts his first day as a concierge at a big five-star hotel. He wakes up early and feels nervous. He takes a shower, brushes his teeth, and puts on his uniform. He looks in the mirror and smiles. At 7:30, he leaves home and takes the bus to the hotel. The building looks big and beautiful. The manager welcomes him and shows him where to sit. Arun meets the front desk workers. They are kind and friendly. He helps guests, answers questions, gives maps, and calls taxis. The lobby is busy, but he stays calm. At 5:00, he finishes work, goes home, and goes to bed happy and tired.
Rewrite the story in past simple, start with
>>>>>>>>>>>Arun started his first day…….
and make all changes necessary. ———————————
Correct version:
Arun started his first day as a concierge at a big five-star hotel. He woke up early and felt nervous. He took a shower, brushed his teeth, and put on his uniform. He looked in the mirror and smiled. At 7:30, he left home and took the bus to the hotel. The building looked big and beautiful. The manager welcomed him and showed him where to sit. Arun met the front desk workers. They were kind and friendly. He helped guests, answered questions, gave maps, and called taxis. The lobby was busy, but he stayed calm. At 5:00, he finished work, went home, and went to bed happy and tired.
Arun wakes up early in the morning. He feels a little nervous because today is his first day at work. He starts a new job as a concierge at a big five-star hotel. He takes a shower, brushes his teeth, and puts on his clean uniform. He looks in the mirror and smiles. He wants to do his best.
At 7:30, Arun leaves his house. He takes the bus to the hotel. The building looks large and beautiful. The manager welcomes him and shows him where he sits. Arun meets other workers at the front desk. They are kind and friendly.
The manager explains his job. Arun helps hotel guests, answers questions, and makes them happy. He helps a family find a good restaurant and calls a taxi for them. Later, he gives a map to two tourists and tells them about a temple to visit. They thank him and smile. Arun feels proud.
In the afternoon, the lobby is busy. Arun stays calm and polite. He listens carefully and learns many new things.
At 5:00, his work finishes. He says goodbye to his new friends and goes home. He eats dinner, takes a shower, and goes to bed happy and tired.
______________________ Verbs in text, infinitive and past tense forms
to wake up – woke up // to stop sleeping
to feel – felt // to have a feeling
to be – was // to exist; to be somewhere
to start – started // to begin something
to take – took // to get something
to brush – brushed // to clean with a brush
to put on – put on // to wear clothes
to look – looked // to use your eyes to see
to smile – smiled // to make your mouth happy
to want – wanted // to wish for something
to do – did // to make or act
to leave – left // to go away
to take – took // to get something
to look – looked // to use your eyes to see
to welcome – welcomed // to greet someone nicely
to show – showed // to make someone see something
to meet – met // to see someone for the first time or intentionally
to be – were // to exist; to be somewhere
to explain – explained // to tell someone clearly
to help – helped // to do something for someone
to answer – answered // to reply to a question
to make – made // to create something
to help – helped // to do something for someone
to find – found // to discover or see something
to call – called // to phone someone
to give – gave // to give something to someone
to tell – told // to say something to someone
to thank – thanked // to say “thanks”
to smile – smiled // to make your mouth happy
to feel – felt // to have a feeling
to be – was // to exist; to be somewhere
to stay – stayed // to remain in one place
to listen – listened // to use your ears to hear
to learn – learned // to get knowledge
to finish – finished // to complete something
to say – said // to speak words
to go – went // to move somewhere
to eat – ate // to put food in your mouth
to take – took // to get something
to go – went // to move somewhere
_____________________
Vocabulary:
Concierge – a person who helps guests at a hotel.
To wake up – to stop sleeping.
Early – at the beginning of the day, before usual time.
To feel nervous – to feel worried or afraid about something.
To take a shower – to clean your body with water.
To brush teeth – to clean your teeth with a toothbrush.
To put on a uniform – to wear special clothes for work or school.
A mirror – something you look at to see your face.
To smile – to show happiness with your mouth.
To leave the house – to go out from your home.
To take the bus – to travel by bus.
Front desk – the place in a hotel where workers help guests.
To be kind – to be friendly and helpful.
To explain a job – to tell someone what work they must do.
To answer questions – to give information when someone asks.
A map – a picture of a place to help you find the way.
To feel proud – to feel happy because of your work or success.
A lobby – the big room at the entrance of a hotel.
To be busy – to have many things to do.
To stay calm – to be quiet and not worried.
To be polite – to be friendly and respectful to others.
To listen carefully – to hear and understand what someone says.
To finish work – to stop working.
To be tired – to feel you need rest or sleep.
#################
1. What is a concierge? a) A person who helps guests b) A person who cooks food c) A person who drives cars
2. What does it mean to wake up? a) To eat breakfast now b) To stop sleeping now c) To go to school now
3. What does early mean? a) Very late at night b) In the middle of day c) At the start of day
4. What does it mean to feel nervous? a) To feel happy now b) To feel worried now c) To feel very tired
5. What does it mean to take a shower? a) To brush your hair now b) To wash your clothes c) To clean your body
6. What does it mean to brush teeth? a) To clean your teeth b) To wash your face now c) To comb your hair now
7. What does it mean to put on a uniform? a) To take off your shoes b) To wear special clothes c) To put on a hat now
8. What is a mirror? a) Something you write on b) Something to sit on c) Something to see face
9. What does it mean to smile? a) To show your mouth happy b) To look very sad now c) To open your eyes wide
10. What does it mean to leave the house? a) To go out from home b) To stay inside home c) To clean your house
11. What does it mean to take the bus? a) To drive a bus now b) To walk to a bus c) To travel by bus
12. What is the front desk? a) Place workers help guests b) Place where people sleep c) Place where people cook
13. What does it mean to be kind? a) To be angry now b) To be friendly now c) To be tired now
14. What does it mean to explain a job? a) To eat food now b) To tell someone their work c) To go to sleep now
15. What does it mean to answer questions? a) To take a shower b) To give information c) To run very fast
16. What is a map? a) Something to sit on b) Something to read c) Picture of a place
17. What does it mean to feel proud? a) To feel happy about work b) To feel hungry now c) To feel very tired
18. What is a lobby? a) Place where people cook b) Big room at entrance c) Place to sleep now
19. What does it mean to be busy? a) To have many things b) To eat food now c) To sleep all day
————end of audio————
20. What does it mean to stay calm? a) To shout very loud b) To run very fast c) To be quiet now
21. What does it mean to be polite? a) To be friendly now b) To be tired now c) To be sad and quiet
22. What does it mean to listen carefully? a) To run very fast b) To hear well now c) To sleep all day
23. What does it mean to finish work? a) To eat food now b) To stop working now c) To start job now
24. What does it mean to be tired? a) To feel very happy b) To feel you need rest c) To feel hungry now
What does it mean to wake up? – To stop sleeping now
What does early mean? – At the start of day
What does it mean to feel nervous? – To feel worried now
What does it mean to take a shower? – To clean your body
What does it mean to brush teeth? – To clean your teeth
What does it mean to put on a uniform? – To wear special clothes
What is a mirror? – Something to see face
What does it mean to smile? – To show your mouth happy
What does it mean to leave the house? – To go out from home
What does it mean to take the bus? – To travel by bus
What is the front desk? – Place workers help guests
What does it mean to be kind? – To be friendly now
What does it mean to explain a job? – To tell someone their work
What does it mean to answer questions? – To give information
What is a map? – Picture of a place
What does it mean to feel proud? – To feel happy about work
What is a lobby? – Big room at entrance
What does it mean to be busy? – To have many things
What does it mean to stay calm? – To be quiet now
What does it mean to be polite? – To be friendly now
What does it mean to listen carefully? – To hear well now
What does it mean to finish work? – To stop working now
What does it mean to be tired? – To feel you need rest
###################
Match the word with the correct definition:
Words:
Concierge
Wake up
Early
Feel nervous
Take a shower
Brush teeth
Put on a uniform
Mirror
Smile
Leave the house
Take the bus
Front desk
Be kind
Explain a job
Answer questions
Map
Feel proud
Lobby
Be busy
Stay calm
Be polite
Listen carefully
Finish work
Be tired
Definitions:
a) To feel you need rest or sleep b) A person who helps guests at a hotel c) To stop sleeping d) To show happiness with your mouth e) The big room at the entrance of a hotel f) To clean your body with water g) To give information when someone asks h) To tell someone what work they must do i) To go out from your home j) To hear and understand what someone says k) To clean your teeth with a toothbrush l) To be quiet and not worried m) Something you look at to see your face n) To wear special clothes for work or school o) At the beginning of the day p) To be friendly and respectful to others q) To be friendly and helpful r) To travel by bus s) To have many things to do t) Place in a hotel where workers help guests u) To feel happy because of your work or success v) To take off work, to stop working w) To feel worried or afraid x) To leave a happy expression on your face
Arun ignores his colleagues. ___________________________
Arun sits all day in the lobby. ___________________________
————————— Correct version:
Arun wakes up very late. True is: Arun wakes up early.
He sleeps in the hotel lobby in the afternoon. True is: He goes home after work.
Arun works as a chef. True is: Arun works as a hotel concierge.
Arun cleans the hotel rooms on his first day. True is: Arun helps guests at the front desk.
He skips dinner at home. True is: He eats dinner at home.
Arun takes a taxi to the hotel. True is: Arun takes the bus to the hotel.
The manager is angry with Arun. True is: The manager welcomes Arun.
Arun wears casual clothes. True is: Arun wears a clean uniform.
Arun ignores his colleagues. True is: Arun listens carefully to his colleagues.
Arun sits all day in the lobby. True is: Arun works at the front desk and helps guests.
#####################
Basics:
Personal Pronoun
am / is / are
I
am
8 years old
You
are
8 years old
He
is
8 years old
She
is
8 years old
It
is
8 years old
We
are
8 years old
You (plural)
are
8 years old
They
are
8 years old
Personal Pronoun
am not / is not / are not
I
am not
8 years old
You
are not
8 years old
He
is not
8 years old
She
is not
8 years old
It
is not
8 years old
We
are not
8 years old
You (plural)
are not
8 years old
They
are not
8 years old
Question:
Question Word
Personal Pronoun
Am
I
8 years old?
Are
you
8 years old?
Is
he
8 years old?
Is
she
8 years old?
Is
it
8 years old?
Are
we
8 years old?
Are
you (plural)
8 years old?
Are
they
8 years old?
Statement:
Personal Pronoun
Verb
I
like
ice cream
You
like
ice cream
He
likes
ice cream
She
likes
ice cream
It
likes
ice cream
We
like
ice cream
You (plural)
like
ice cream
They
like
ice cream
Negation:
Personal Pronoun
Verb (negative)
I
do not like
ice cream
You
do not like
ice cream
He
does not like
ice cream
She
does not like
ice cream
It
does not like
ice cream
We
do not like
ice cream
You (plural)
do not like
ice cream
They
do not like
ice cream
Question:
Do / Does
Personal Pronoun
Verb
Sugar?
Do
I
like
sugar?
Do
you
like
sugar?
Does
he
like
sugar?
Does
she
like
sugar?
Does
it
like
sugar?
Do
we
like
sugar?
Do
you (plural)
like
sugar?
Do
they
like
sugar?
#####################
Answer, short answer first, if a negaitve answer give the correct answer:
Does Arun take the bus to the hotel?
YOU WRITE: Yes, he does. He takes the bus to the hotel.
Is the manager angry with Arun?
YOU WRITE: No, he isn’t. The manager welcomes Arun.
Does Arun put on a clean uniform? ______________________________
Does he sleep in the hotel lobby in the afternoon? ______________________________
Does Arun listen carefully to his colleagues? ______________________________
Does he go home and skip dinner? ______________________________
Does Arun wake up early in the morning? ______________________________
Does Arun clean the hotel rooms on his first day? ______________________________
Is Arun nervous on his first day? ______________________________
Does Arun help a family find a restaurant? ______________________________
Does Arun work as a chef at the hotel? ______________________________
Before sleeping, does Arun think about doing better tomorrow? ______________________________
Does he take notes during his shift? ______________________________
Does the manager welcome Arun at the hotel? ______________________________
Is Arun tired after his first shift? ______________________________
Does Arun take a taxi to the hotel? ______________________________
____________________ Correct answers:
Does Arun take the bus to the hotel? Yes, he does. Arun takes the bus to the hotel.
Is the manager angry with Arun? No, he isn’t. The manager welcomes Arun.
Does Arun put on a clean uniform? Yes, he does. He puts on a clean uniform.
Does he sleep in the hotel lobby in the afternoon? No, he doesn’t. He goes home after work.
Does Arun listen carefully to his colleagues? Yes, he does. Arun listens carefully to his colleagues.
Does he go home and skip dinner? No, he doesn’t. He eats dinner at home.
Does Arun wake up early in the morning? Yes, he does. Arun wakes up early in the morning.
Does Arun clean the hotel rooms on his first day? No, he doesn’t. He works at the front desk and helps guests.
Is Arun nervous on his first day? Yes, he is. Arun feels nervous on his first day.
Does Arun help a family find a restaurant? Yes, he does. Arun helps a family find a restaurant.
Does Arun work as a chef at the hotel? No, he doesn’t. Arun works as a hotel concierge.
Before sleeping, does Arun think about doing better tomorrow? No, he doesn’t. Before sleeping, Arun plans to do better tomorrow.
Does he take notes during his shift? Yes, he does. Arun takes notes during his shift.
Does the manager welcome Arun at the hotel? Yes, he does. The manager welcomes Arun at the hotel.
Is Arun tired after his first shift? Yes, he is. Arun is tired after his first shift.
Does Arun take a taxi to the hotel? No, he doesn’t. Arun takes the bus to the hotel.
#################
Answer in complete sentences:
When does Arun wake up in the morning?
How does Arun feel on his first day?
What does Arun put on in the morning?
How does Arun go to the hotel?
Who welcomes Arun at the hotel?
Where does Arun work in the hotel?
Why does Arun feel nervous?
Who helps Arun during his first day?
What does Arun do at the front desk?
How does Arun listen to his colleagues?
When does Arun finish his shift?
What does Arun think about before sleeping?
Who talks to Arun at the hotel?
How does Arun get ready in the morning?
__________________________
Full version:
When does Arun wake up in the morning? He wakes up early.
How does Arun feel on his first day? He feels nervous.
What does Arun put on in the morning? He puts on a clean uniform.
How does Arun go to the hotel? He takes the bus.
Who welcomes Arun at the hotel? The manager welcomes him.
Where does Arun work in the hotel? He works at the front desk.
Why does Arun feel nervous? Because it is his first day.
Who helps Arun during his first day? His colleagues help him.
What does Arun do at the front desk? He helps the guests.
How does Arun listen to his colleagues? He listens carefully.
When does Arun finish his shift? He finishes at five o’clock.
What does Arun think about before sleeping? He thinks about doing better tomorrow.
Who talks to Arun at the hotel? The manager and colleagues talk to him.
How does Arun get ready in the morning? He takes a shower and brushes his teeth.
####################
Dialogue, complete, fill in, words below:
manager – carefully – early – colleagues – take – first day – clean – tomorrow – nervous – teeth – front desk – help – feel – shift
———————————————-
Interviewer: When do you wake up in the morning? Arun: I wake up __________.
Interviewer: How do you feel on your first day? Arun: I feel ___________.
Interviewer: What do you put on in the morning? Arun: I put on a __________ uniform.
Interviewer: How do you go to the hotel? Arun: I __________ the bus.
Interviewer: Who welcomes you at the hotel? Arun: The __________ welcomes me.
Interviewer: Where do you work in the hotel? Arun: I work at the __________.
Interviewer: Why do you __________nervous? Arun: Because it is my first day.
Interviewer: Who helps you during your __________? Arun: My colleagues help me.
Interviewer: What do you do at the front desk? Arun: I __________ the guests.
Interviewer: How do you listen to your colleagues? Arun: I listen __________.
Interviewer: When do you finish your __________? Arun: I finish at five o’clock.
Interviewer: What do you think about before sleeping? Arun: I think about doing better __________.
Interviewer: Who talks to you at the hotel? Arun: The manager and __________ talk to me.
Interviewer: How do you get ready in the morning? Arun: I take a shower and brush my __________.
————————————- Correct answers:
Interviewer: When do you wake up in the morning? Arun: I wake up early.
Interviewer: How do you feel on your first day? Arun: I feel nervous.
Interviewer: What do you put on in the morning? Arun: I put on a clean uniform.
Interviewer: How do you go to the hotel? Arun: I take the bus.
Interviewer: Who welcomes you at the hotel? Arun: The manager welcomes me.
Interviewer: Where do you work in the hotel? Arun: I work at the front desk.
Interviewer: Why do you feel nervous? Arun: Because it is my first day.
Interviewer: Who helps you during your first day? Arun: My colleagues help me.
Interviewer: What do you do at the front desk? Arun: I help the guests.
Interviewer: How do you listen to your colleagues? Arun: I listen carefully.
Interviewer: When do you finish your shift? Arun: I finish at five o’clock.
Interviewer: What do you think about before sleeping? Arun: I think about doing better tomorrow.
Interviewer: Who talks to you at the hotel? Arun: The manager and colleagues talk to me.
Interviewer: How do you get ready in the morning? Arun: I take a shower and brush my teeth.
################
Read:
My name is Arun. I am a young man. Today is my first day at a five-star hotel. I wake up early and feel very nervous. I take a shower, brush my teeth, and put on a clean uniform. I take the bus to the hotel. The manager welcomes me and shows me my place at the front desk. I help the guests and listen carefully to my colleagues. I feel proud when I do my job well. After my shift, I go home. I think about doing better tomorrow. I am tired but happy.
rewrite the story starting with
>>>>>>>>His name is Arun. He is……….
and make all changes necessary.
__________________________
Correct version:
His name is Arun. He is a young man. Today is his first day at a five-star hotel. He wakes up early and feels very nervous. He takes a shower, brushes his teeth, and puts on a clean uniform. He takes the bus to the hotel. The manager welcomes him and shows him his place at the front desk. He helps the guests and listens carefully to his colleagues. He feels proud when he does his job well. After his shift, he goes home. He thinks about doing better tomorrow. He is tired but happy.
Bun, nowadays a successful owner of a restaurant, remembers his first day in hospitality business, being concierge in a luxury resort.
That day was my first day at a 5-star hotel. I woke up very early. I took a shower and put on my uniform. I ate a small breakfast. Then I took the bus to the hotel. I felt a little nervous and happy.
When I arrived, my manager showed me the lobby. He taught me how to greet guests. I said, “Good morning, welcome to our hotel!” many times. I helped guests with check-in. I gave them their room keys. Some guests asked questions about the hotel. I tried to answer politely. I smiled and spoke slowly.
At lunchtime, I sat with my new coworkers. They talked to me. They were very kind and friendly. In the afternoon, I answered phone calls. I wrote messages and helped guests with small problems. I learned a lot that day.
When my shift ended, I felt tired but happy. I took the bus home. I thought about my first day. It was a good day. I was excited for tomorrow. ###################
a) to talk not fast b) very often now c) to clean your body d) the day after lunch e) to speak nicely f) to feel very afraid g) to get to a place h) to stop sleeping i) to eat first meal j) to say hello now k) before the usual l) a small metal tool m) a person you work with n) to show how to do o) to feel very happy p) to wear work clothes q) the time to eat r) to travel by bus s) to talk with friends t) the morning time
The manager taught Bun how to greet guests. ______________________________
Bun helped guests with check-in and gave them room keys. ______________________________
Bun went home by taxi after the shift. ______________________________
Bun sat with new coworkers at lunchtime. ______________________________
Bun answered phone calls in the afternoon. ______________________________
Bun wrote messages and helped guests with problems. ______________________________
Bun learned very little on the first day. ______________________________
Bun spoke slowly and smiled when talking to guests. ______________________________
Bun said “Good night, welcome to our hotel!” many times. ______________________________
Bun felt tired but happy at the end of the shift. ______________________________
Some guests asked questions about the hotel. ______________________________
Bun woke up very late on the first day. ______________________________ provide
——————————–
Correct version:
Bun woke up very late on the first day. – No, he didn’t
Bun took a shower before putting on the uniform. – Yes, he did
Bun felt nervous and unhappy on the first day. – No, he didn’t
The manager taught Bun how to greet guests. – Yes, he did
Bun helped guests with check-in and gave them room keys. – Yes, he did
Bun went home by taxi after the shift. – No, he didn’t
Bun sat with new coworkers at lunchtime. – Yes, he did
Bun answered phone calls in the afternoon. – Yes, he did
Bun wrote messages and helped guests with problems. – Yes, he did
Bun learned very little on the first day. – No, he didn’t
Bun spoke slowly and smiled when talking to guests. – Yes, he did
Bun said “Good night, welcome to our hotel!” many times. – No, he didn’t
Bun felt tired but happy at the end of the shift. – Yes, he did
Some guests asked questions about the hotel. – Yes, they did
###################
Basics in past simple:
Personal Pronoun
Verb (Past)
Object
I
ate
apples
You
ate
apples
He
ate
apples
She
ate
apples
It
ate
apples
We
ate
apples
You (plural)
ate
apples
They
ate
apples
I
played
football
You
played
football
He
played
football
She
played
football
It
played
football
We
played
football
You (plural)
played
football
They
played
football
Personal Pronoun
Verb (Past Negative)
Object
I
did not eat
apples
You
did not eat
apples
He
did not eat
apples
She
did not eat
apples
It
did not eat
apples
We
did not eat
apples
You (plural)
did not eat
apples
They
did not eat
apples
I
did not play
football
You
did not play
football
He
did not play
football
She
did not play
football
It
did not play
football
We
did not play
football
You (plural)
did not play
football
They
did not play
football
Did + Pronoun
Verb
Object
Did I
eat
apples?
Did you
eat
apples?
Did he
eat
apples?
Did she
eat
apples?
Did it
eat
apples?
Did we
eat
apples?
Did you
eat
apples?
Did they
eat
apples?
Did I
play
football?
Did you
play
football?
Did he
play
football?
Did she
play
football?
Did it
play
football?
Did we
play
football?
Did you
play
football?
Did they
play
football?
Didn’t + Pronoun
Verb
Object
Didn’t I
eat
apples?
Didn’t you
eat
apples?
Didn’t he
eat
apples?
Didn’t she
eat
apples?
Didn’t it
eat
apples?
Didn’t we
eat
apples?
Didn’t you
eat
apples?
Didn’t they
eat
apples?
Didn’t I
play
football?
Didn’t you
play
football?
Didn’t he
play
football?
Didn’t she
play
football?
Didn’t it
play
football?
Didn’t we
play
football?
Didn’t you
play
football?
Didn’t they
play
football?
######################
Correct as shown:
Bun slept until noon.
YOU WRITE: No, he didn’t. He woke up early.
Bun ate a big breakfast.
YOU WRITE: No, he didn’t. He ate a small breakfast.
Bun drove a car to the hotel. ________________________________
Bun ignored guests. ________________________________
The manager skipped [to not do something]showing the lobby. ________________________________
Bun shouted at guests. ________________________________
Bun gave wrong room keys. ________________________________
Bun sat alone at lunchtime. ________________________________
Bun refused phone calls. ________________________________
Bun broke [not folllow] hotel rules. ________________________________
Guests were angry with Bun. ________________________________
Bun left the hotel early. ________________________________
Bun forgot his uniform. ________________________________
Bun slept during work. ________________________________
——————————- Correct version:
Bun slept until noon. No, he didn’t. He woke up very early.
Bun ate a big breakfast. No, he didn’t. He ate a small breakfast.
Bun drove a car to the hotel. No, he didn’t. He took the bus to the hotel.
Bun ignored guests. No, he didn’t. He helped guests with check-in.
The manager skipped showing the lobby. No, he didn’t. He showed Bun the lobby.
Bun shouted at guests. No, he didn’t. He greeted guests politely.
Bun gave wrong room keys. No, he didn’t. He gave the correct room keys.
Bun sat alone at lunchtime. No, he didn’t. He sat with his new coworkers.
Bun refused phone calls. No, he didn’t. He answered phone calls.
Bun broke hotel rules. No, he didn’t. He followed the hotel rules.
Guests were angry with Bun. No, they weren’t. They were happy with his help.
Bun left the hotel early. No, he didn’t. He worked until the end of his shift.
Bun forgot his uniform. No, he didn’t. He wore his uniform.
Bun slept during work. No, he didn’t. He worked and helped guests all day.
#################
Answer as shown:
Did Bun get up late or early?
YOU WRITE: He got up early.
Did Bun take a shower or skip it? ________________________________
Did Bun eat a big breakfast or a small breakfast? ________________________________
Did Bun go to the hotel by bus or by car? ________________________________
Did Bun feel nervous or relaxed? ________________________________
Did the manager show Bun the lobby or ignore [to not look at or listen to something or someone]him? ________________________________
Did Bun greet the guests politely or shout at them? ________________________________
Did Bun help with check-in or ignore the guests? ________________________________
Did Bun give the correct room keys or wrong keys? ________________________________
Did Bun sit with his coworkers [colleaugues] or sit alone at lunchtime? ________________________________
Did Bun answer the phone calls or refuse them? ________________________________
Did Bun learn a lot or very little that day? ________________________________
Did Bun feel tired but happy or angry at the end of his shift? ________________________________
Did Bun take the bus home or leave early? ________________________________
————————————————
Correct answers:
Did Bun get up late or early? He got up early.
Did Bun take a shower or skip it? He took a shower.
Did Bun eat a big breakfast or a small breakfast? He ate a small breakfast.
Did Bun go to the hotel by bus or by car? He took the bus.
Did Bun feel nervous or relaxed? He felt a little nervous.
Did the manager show Bun the lobby or ignore him? He showed Bun the lobby.
Did Bun greet the guests politely or shout at them? He greeted the guests politely.
Did Bun help with check-in or ignore the guests? He helped with check-in.
Did Bun give the correct room keys or wrong keys? He gave the correct room keys.
Did Bun sit with his coworkers or sit alone at lunchtime? He sat with his coworkers.
Did Bun answer the phone calls or refuse them? He answered the phone calls.
Did Bun learn a lot or very little that day? He learned a lot.
Did Bun feel tired but happy or angry at the end of his shift? He felt tired but happy.
Did Bun take the bus home or leave early? He took the bus home.
######################
Answer:
When did Bun wake up?
YOU WRITE: He woke up eary.
Bun took a shower or skipped it?
YOU WRITE: He took a shower.
What did Bun eat for breakfast? _________________________________
How did Bun go to the hotel? _________________________________
How did Bun feel in the morning? _________________________________
Who showed Bun the lobby? _________________________________
What did the manager teach Bun? _________________________________
What did Bun say to the guests? _________________________________
Bun helped guests with check-in or ignored them? _________________________________
What did Bun give to the guests? _________________________________
Who did Bun sit with at lunchtime? _________________________________
Bun answered phone calls or refused them? _________________________________
Did Bun learn a lot? _________________________________
How did Bun feel at the end of the day? _________________________________
——————————– Correct version:
1. When did Bun wake up? He woke up early.
2. Bun took a shower or skipped it? He took a shower.
3. What did Bun eat for breakfast? He ate a small breakfast.
4. How did Bun go to the hotel? He took the bus.
5. How did Bun feel in the morning? He felt a little nervous and happy.
6. Who showed Bun the lobby? The manager showed him the lobby.
7. What did the manager teach Bun? He taught him how to greet guests.
8. What did Bun say to the guests? He said, “Good morning, welcome to our hotel!”
9. Bun helped guests with check-in or ignored them? He helped guests with check-in.
10. What did Bun give to the guests? He gave them their room keys.
11. Who did Bun sit with at lunchtime? He sat with his new coworkers.
12. Bun answered phone calls or refused them? He answered phone calls.
13. Did Bun learn a lot? Yes, he learned a lot.
14. How did Bun feel at the end of the day? He felt tired but happy.
################### Answer as shown:
Bun got up late that day.
YOU WRITE: No, he did not get up late, he got up early.
Bun skipped the shower. ________________________________
Bun ate a big breakfast. ________________________________
Bun wentto the hotel by car. ________________________________
Bun felt tired in the morning. ________________________________
The manager ignored [to not look at or listen to something or someone] Bun in the lobby. ________________________________
Bun shouted [to say something very loudly] at the guests. ________________________________
Bun ignored the guests. ________________________________
Did Bun give the wrong keys. ________________________________
Bun sat alone at lunchtime. ________________________________
Bun refused the phone calls. ________________________________
Bun learned very little that day. ________________________________
Bun felt tired but angry at the end of his shift. ________________________________
Bun left work early. ________________________________
——————————– Correct version:
Bun skipped the shower. No, he did not skip the shower, he took a shower.
Bun ate a big breakfast. No, he did not eat a big breakfast, he ate a small breakfast.
Bun went to the hotel by car. No, he did not go by car, he took the bus.
Bun felt tired in the morning. No, he did not feel tired, he felt a little nervous and happy.
The manager ignored Bun in the lobby. No, he did not ignore Bun, he showed him the lobby.
Bun shouted at the guests. No, he did not shout at the guests, he greeted them politely.
Bun ignored the guests. No, he did not ignore the guests, he helped them with check-in.
Did Bun give the wrong keys. No, he did not give the wrong keys, he gave the right room keys.
Bun sat alone at lunchtime. No, he did not sit alone, he sat with his new coworkers.
Bun refused the phone calls. No, he did not refuse the phone calls, he answered them.
Bun learned very little that day. No, he did not learn very little, he learned a lot that day.
Bun felt tired but angry at the end of his shift. No, he did not feel angry, he felt tired but happy.
Bun left work early. No, he did not leave work early, he finished his shift and then went home.
###################
Interview, fill in, words below:
ate – gave – felt – shift – woke – friendly – phone calls – uniform – problems – happy – many times – taught – took – coworkers – more
Interviewer: Hello, Bun! How was your first day at the hotel? Bun: Hello! My first day was very good. I __________ a little nervous, but I was __________too.
Interviewer: When did you wake up this morning? Bun: I __________ up very early.
Interviewer: Did you take a shower before going to work? Bun: Yes, I took a shower and put on my __________.
Interviewer: What did you eat for breakfast? Bun: I __________ a small breakfast.
Interviewer: How did you go to the hotel? Bun: I __________ the bus to the hotel.
Interviewer: What did your manager do when you arrived? Bun: He showed me the lobby and __________ me how to greet guests.
Interviewer: What did you say to the guests? Bun: I said, “Good morning, welcome to our hotel!” __________.
Interviewer: Did you help the guests? Bun: Yes, I helped guests with check-in and __________ them their room keys.
Interviewer: Who did you sit with at lunchtime? Bun: I sat with my new __________. They were very kind and __________.
Interviewer: What did you do in the afternoon? Bun: I answered __________, wrote messages, and helped guests with small __________.
Interviewer: Did you learn a lot then? Bun: Yes, I learned a lot..
Interviewer: How did you feel when your __________ ended? Bun: I felt tired but happy. I took the bus home and thought about my first day.
Interviewer: Were you excited for the next day? Bun: Yes! I was excited to work again and learn__________.
____________________________
Correct version:
Interviewer: Hello, Bun! How was your first day at the hotel? Bun: Hello! My first day was very good. I felt a little nervous, but I was happy too.
Interviewer: When did you wake up this morning? Bun: I woke up very early.
Interviewer: Did you take a shower before going to work? Bun: Yes, I took a shower and put on my uniform.
Interviewer: What did you eat for breakfast? Bun: I ate a small breakfast.
Interviewer: How did you go to the hotel? Bun: I took the bus to the hotel.
Interviewer: What did your manager do when you arrived? Bun: He showed me the lobby and taught me how to greet guests.
Interviewer: What did you say to the guests? Bun: I said, “Good morning, welcome to our hotel!” many times.
Interviewer: Did you help the guests? Bun: Yes, I helped guests with check-in and gave them their room keys.
Interviewer: Who did you sit with at lunchtime? Bun: I sat with my new coworkers. They were very kind and friendly.
Interviewer: What did you do in the afternoon? Bun: I answered phone calls, wrote messages, and helped guests with small problems.
Interviewer: Did you learn a lot today? Bun: Yes, I learned a lot today.
Interviewer: How did you feel when your shift ended? Bun: I felt tired but happy. I took the bus home and thought about my first day.
Interviewer: Are you excited for tomorrow? Bun: Yes! I am excited to work again and learn more.
My name is Bun. Today is my first day at a 5-star hotel. I wake up very early. I take a shower and put on my uniform. I eat a small breakfast. Then I take the bus to the hotel. I feel a little nervous and happy.
When I arrive, my manager shows me the lobby. He teaches me how to greet guests. I say, “Good morning, welcome to our hotel!” many times. I help guests with check-in. I give them their room keys. Some guests ask questions about the hotel. I try to answer politely. I smile and speak slowly.
At lunchtime, I sit with my new coworkers. They talk to me. They are very kind and friendly. In the afternoon, I answer phone calls. I write messages and help guests with small problems. I learn a lot today.
When my shift ends, I feel tired but happy. I take the bus home. I think about my first day. It is a good day. I am excited for tomorrow.
________________________
Vocabulary:
to wake up – to stop sleeping
early – before the usual time
to take a shower – to clean your body with water
to put on a uniform – to wear special clothes for work or school
to eat breakfast – to eat the first meal of the day
to take the bus – to travel on a bus
to feel nervous – to feel worried or afraid
to arrive – to get to a place
to teach somebody – to show or explain how to do something
to greet – to say hello to someone
many times – more than once
a key – a small metal thing to open a door
to ask a question – to say something to get information
to answer politely – to give information in a nice way
to speak slowly – to talk not fast
lunchtime – the time to eat lunch
a coworker – a person who works with you
to be kind – to be nice to someone
afternoon – the part of the day after lunch
to answer a call – to speak to someone on the phone
to write a message – to put words on paper or phone to tell someone something
a small problem – a little difficulty or trouble
a shift (hotel) – the time when you work at the hotel
to be excited – to feel very happy and eager
tomorrow – the day after today
################## Multiple choice, one answer:
1. What does “to wake up” mean? a) to stop sleeping b) to eat some food c) to go to scho
2. What does “early” mean? a) before the usual b) after lunch time c) very slowly now
3. What does “to take a shower” mean? a) to sleep at night b) to clean your body c) to put on clothes
4. What does “to put on a uniform” mean? a) to wear work clothes b) to eat some food c) to go back home
5. What does “to eat breakfast” mean? a) to drink some water b) to start school now c) to eat first meal
6. What does “to take the bus” mean? a) to walk very slow b) to travel by bus c) to ride a small bike
7. What does “to feel nervous” mean? a) to feel very afraid b) to feel happy now c) to feel very hungry
8. What does “to arrive” mean? a) to leave your home b) to start your sleep c) to get to a place
9. What does “to teach somebody” mean? a) to watch some TV b) to show how to do c) to ask a question
10. What does “to greet” mean? a) to say hello now b) to sleep all night c) to eat some food
11. What does “many times” mean? a) only once now b) very often now c) not at all now
12. What is “a key”? a) a box for money b) a tool to open c) a small metal tool
13. What does “to ask a question” mean? a) to give nice answer b) to talk with friends c) to say some words
14. What does “to answer politely” mean? a) to speak nicely b) to speak very bad c) to ignore someone
15. What does “to speak slowly” mean? a) to talk very fast b) to talk not fast c) to be very quiet
16. What is “lunchtime”? a) the time for break b) the time for dinner c) the time to eat
17. What is a “coworker”? a) a person you work with b) a teacher at school c) a friend at home
18. What does “to be kind” mean? a) to be very lazy b) to be very nice c) to feel very bad
19. What is “afternoon”? a) the morning time b) the night at home c) the day after lunch
20. What does “to be excited” mean? a) to feel very tired b) to feel very sleepy c) to feel very happy
What does “to take a shower” mean? – to clean your body
What does “to put on a uniform” mean? – to wear work clothes
What does “to eat breakfast” mean? – to eat first meal
What does “to take the bus” mean? – to travel by bus
What does “to feel nervous” mean? – to feel very afraid
What does “to arrive” mean? – to get to a place
What does “to teach somebody” mean? – to show how to do
What does “to greet” mean? – to say hello now
What does “many times” mean? – very often now
What is “a key”? – a small metal tool
What does “to ask a question” mean? – to talk with friends
What does “to answer politely” mean? – to speak nicely
What does “to speak slowly” mean? – to talk not fast
What is “lunchtime”? – the time to eat
What is a “coworker”? – a person you work with
What does “to be kind” mean? – to be very nice
What is “afternoon”? – the day after lunch
What does “to be excited” mean? – to feel very happy
#############
Match word – defintion:
Words:
to wake up
early
to take a shower
to put on a uniform
to eat breakfast
to take the bus
to feel nervous
to arrive
to teach somebody
to greet
many times
a key
to ask a question
to answer politely
to speak slowly
lunchtime
a coworker
to be kind
afternoon
to be excited
Definitions:
a) to talk not fast b) very often now c) to clean your body d) the day after lunch e) to speak nicely f) to feel very afraid g) to get to a place h) to stop sleeping i) to eat first meal j) to say hello now k) before the usual l) a small metal tool m) a person you work with n) to show how to do o) to feel very happy p) to wear work clothes q) the time to eat r) to travel by bus s) to talk with friends t) the morning time
His coworker works with him in the hotel. ____________________________
He takes the bus to school every night. ____________________________
He feels nervous on his first day at work. ___________________________
He puts on his uniform after breakfast. ____________________________
He greets his teacher when he arrives at school. ____________________________
Lunchtime is at 10 o’clock in the morning. ____________________________
He takes a shower before he goes to bed. ____________________________
He speaks very fast with his customers. ____________________________
He asks questions many times every day. ____________________________
Afternoon is the first part of the day. ____________________________
He eats breakfast after he goes to school. ____________________________
He sleeps in the hotel during the day. ____________________________
———————————-
Correct version:
He wakes up late every day. No, he doesn’t.
He is very excited to start his new job. Yes, he is.
His coworker works with him in the hotel. Yes, he does.
He takes the bus to school every night. No, he doesn’t.
He feels nervous on his first day at work. Yes, he does.
He puts on his uniform after breakfast. Yes, he does.
He greets his teacher when he arrives at school. Yes, he does.
Lunchtime is at 10 o’clock in the morning. No, it isn’t.
He takes a shower before he goes to bed. Yes, he does.
He speaks very fast with his customers. No, he doesn’t.
He asks questions many times every day. Yes, he does.
Afternoon is the first part of the day. No, it isn’t.
He eats breakfast after he goes to school. No, he doesn’t.
He sleeps in the hotel during the day. No, he doesn’t.
################
Short answer again, and if statement is false, give correct statement.
He wakes up at 6 o’clock every day.
YOU WRITE: Yes, he does.
He eats lunch before he goes to the hotel.
YOU WRITE: No, he doesn’t. He eats breakfast before he goes to school.
He feels happy on his first day at work.
He takes the bus to the hotel every morning.
He greets guests many times.
He puts on his uniform after he wakes up.
He sleeps in the hotel at night.
He takes a shower before he goes to school.
He asks questions every day.
Afternoon is the first part of the day.
He speaks slowly with guests.
He eats lunch in the morning.
He is very excited for tomorrow.
His coworkers sleep during the day.
______________________
Correct answers:
He wakes up at 6 o’clock every day. No, he doesn’t. He wakes up very early.
He eats lunch before he goes to the hotel. No, he doesn’t. He eats a small breakfast before he goes to the hotel.
He feels happy on his first day at work. Yes, he does.
He takes the bus to the hotel every morning. Yes, he does.
He greets guests many times. Yes, he does.
He puts on his uniform after he wakes up. Yes, he does.
He sleeps in the hotel at night. No, he doesn’t. He takes the bus home after his shift.
He takes a shower before he goes to school. No, he doesn’t. He takes a shower before his shift at the hotel.
He asks questions every day. No, he doesn’t. Some guests ask him questions about the hotel.
Afternoon is the first part of the day. No, it isn’t. Afternoon is the part after lunchtime.
He speaks slowly with guests. Yes, he does.
He eats lunch in the morning. No, he doesn’t. He eats lunch at lunchtime.
He is very excited for tomorrow. Yes, he is.
His coworkers sleep during the day. No, they don’t. They are very kind and friendly and talk to him.
####################
Basics:
Personal Pronoun
am / is / are
I
am
8 years old
You
are
8 years old
He
is
8 years old
She
is
8 years old
It
is
8 years old
We
are
8 years old
You (plural)
are
8 years old
They
are
8 years old
Personal Pronoun
am not / is not / are not
I
am not
8 years old
You
are not
8 years old
He
is not
8 years old
She
is not
8 years old
It
is not
8 years old
We
are not
8 years old
You (plural)
are not
8 years old
They
are not
8 years old
Question:
Question Word
Personal Pronoun
Am
I
8 years old?
Are
you
8 years old?
Is
he
8 years old?
Is
she
8 years old?
Is
it
8 years old?
Are
we
8 years old?
Are
you (plural)
8 years old?
Are
they
8 years old?
Statement:
Personal Pronoun
Verb
I
like
ice cream
You
like
ice cream
He
likes
ice cream
She
likes
ice cream
It
likes
ice cream
We
like
ice cream
You (plural)
like
ice cream
They
like
ice cream
Negation:
Personal Pronoun
Verb (negative)
I
do not like
ice cream
You
do not like
ice cream
He
does not like
ice cream
She
does not like
ice cream
It
does not like
ice cream
We
do not like
ice cream
You (plural)
do not like
ice cream
They
do not like
ice cream
Question:
Do / Does
Personal Pronoun
Verb
Sugar?
Do
I
like
sugar?
Do
you
like
sugar?
Does
he
like
sugar?
Does
she
like
sugar?
Does
it
like
sugar?
Do
we
like
sugar?
Do
you (plural)
like
sugar?
Do
they
like
sugar?
#####################
Answer in complete sentences:
Does he have breakfast or lunch in the morning?
Is he happy in the morning or nervous?
Does he take a shower or go to bed first?
Does he put on his uniform or go home first?
Does he take the bus to school or to the hotel?
Does he greet guests many times or only once?
Does he help guests with check-in or sleep in the lobby?
Does he give guests their keys or take their keys?
Do guests ask him questions or does he ask questions?
Does he answer politely or loudly?
Does he sit with his coworkers at lunchtime or eat alone?
Is he excited for tomorrow or tired and sad?
Does he write messages or play games in the afternoon?
Does he take the bus home or sleep in the hotel?
________________________-
Correct version:
Does he have breakfast or lunch in the morning? He has breakfast in the morning.
Is he happy in the morning or nervous? He is a little nervous and happy in the morning.
Does he take a shower or go to bed first? He takes a shower first.
Does he put on his uniform or go home first? He puts on his uniform first.
Does he take the bus to school or to the hotel? He takes the bus to the hotel.
Does he greet guests many times or only once? He greets guests many times.
Does he help guests with check-in or sleep in the lobby? He helps guests with check-in.
Does he give guests their keys or take their keys? He gives guests their keys.
Do guests ask him questions or does he ask questions? Guests ask him questions.
Does he answer politely or loudly? He answers politely.
Does he sit with his coworkers at lunchtime or eat alone? He sits with his coworkers at lunchtime.
Is he excited for tomorrow or tired and sad? He is excited for tomorrow.
Does he write messages or play games in the afternoon? He writes messages in the afternoon.
Does he take the bus home or sleep in the hotel? He takes the bus home.
##################
Answer in complete sentences:
What is his name?
Where does he work?
When does he wake up?
What does he do after he wakes up?
What does he put on in the morning?
What does he eat in the morning?
How does he go to the hotel?
How does he feel on his first day?
Who shows him the lobby?
What does he say many times to the guests?
What does he give to the guests?
Who does he sit with at lunchtime?
What does he do in the afternoon?
How does he feel at the end of the day?
______________________ Correct answers:
His name is Bun.
He works at a 5-star hotel.
He wakes up very early.
He takes a shower after he wakes up.
He puts on his uniform in the morning.
He eats a small breakfast in the morning.
He goes to the hotel by bus.
He is a little nervous and happy on his first day.
His manager shows him the lobby.
He says “Good morning, welcome to our hotel!” many times to the guests.
He gives the guests their room keys.
He sits with his coworkers at lunchtime.
In the afternoon, he answers phone calls, writes messages, and helps guests with small problems.
He feels tired but happy at the end of the day.
###############
Fill in, words below:
coworkers – bus – questions – shower – nervous – early – tired – breakfast – manager – tomorrow – many times – messages
Interviewer: Hello Bun! Can I ask you some __________ about your first day at work?
Bun: Yes, of course!
What is your name? My name is Bun.
Where do you work? I work at a 5-star hotel.
When do you wake up? I wake up very __________.
What do you do after you wake up? I take a __________ and put on my uniform.
What do you eat in the morning? I eat a small __________.
How do you go to the hotel? I take the __________ to the hotel.
How do you feel on your first day? I am a little __________ and happy.
Who shows you the hotel lobby? My __________ shows me the lobby.
What do you say to the guests? I say, “Good morning, welcome to our hotel!” __________.
Who do you sit with at lunchtime? I sit with my __________.
What do you do in the afternoon? I answer phone calls, write __________, and help guests with small problems.
How do you feel at the end of the day? I am __________ but happy, and I am excited for __________
————————– Full version:
Interviewer: Hello Bun! Can I ask you some questions about your first day at work?
Bun: Yes, of course!
What is your name? My name is Bun.
Where do you work? I work at a 5-star hotel.
When do you wake up? I wake up very early.
What do you do after you wake up? I take a shower and put on my uniform.
What do you eat in the morning? I eat a small breakfast.
How do you go to the hotel? I take the bus to the hotel.
How do you feel on your first day? I am a little nervous and happy.
Who shows you the hotel lobby? My manager shows me the lobby.
What do you say to the guests? I say, “Good morning, welcome to our hotel!” many times.
Who do you sit with at lunchtime? I sit with my coworkers.
What do you do in the afternoon? I answer phone calls, write messages, and help guests with small problems.
How do you feel at the end of the day? I am tired but happy, and I am excited for tomorrow.
#################
Read………..
My name is Bun. Today is my first day at a 5-star hotel. I wake up very early, take a shower, and put on my uniform. I eat a small breakfast and take the bus to the hotel. I feel a little nervous and happy. My manager shows me the lobby and teaches me how to greet guests. I help guests with check-in, give them their keys, and answer questions politely. At lunchtime, I sit with my coworkers. In the afternoon, I answer calls and write messages. I feel tired but happy and excited for tomorrow.
and rewrite the story starting with:
>>>>>>>>>>>>>>His name is Bun. Today is his………………
and make all changes necessary. _________________________
Correct version:
His name is Bun. Today is his first day at a 5-star hotel. He wakes up very early, takes a shower, and puts on his uniform. He eats a small breakfast and takes the bus to the hotel. He is a little nervous and happy. His manager shows him the lobby and teaches him how to greet guests. He helps guests with check-in, gives them their keys, and answers questions politely. At lunchtime, he sits with his coworkers. In the afternoon, he answers calls and writes messages. He feels tired but happy and excited for tomorrow.
We have a very special guest coming to stay with us – one of our regular guests. They know our hotel, and they trust us to give them a perfect experience. Today, I want to go through every step of their stay so we make sure everything is excellent.
First, airport pickup. Our drivers are the first people the guest sees. You must arrive on time, check their luggage, open the car door, and drive safely. Always keep the car clean. Greet them warmly: “Hello! Welcome to [Hotel Name]. Can I help you with your luggage?” Offer water, check the temperature, and play calm music. Ask: “Is the temperature OK?” If we do this, our guest feels welcomed, safe, and relaxed.
Second, arrival at the hotel. Reception staff, greet our guest with a big smile, do a quick check-in, and explain the room key and hotel services: “Welcome! Here is your key. Your room is ready. Breakfast is from 7–10 AM.” Bell staff, help with luggage and show the room carefully. Explain the TV, AC, Wi-Fi, bathroom, and mini-bar. Say: “This is your bed, TV, and bathroom. Wi-Fi password is here. Anything you need, please call us.” Our guest will feel comfortable, confident, and cared for.
Third, room comfort. Housekeeping, clean the room every day, make the bed neatly, change towels and linens, and provide toiletries. Knock politely: “Good morning! I will clean your room now.” Check for maintenance issues, refill water, and ask: “Do you need extra pillows or blankets?” This makes the guest feel noticed, relaxed, and valued.
Fourth, guest support and services. Concierge, provide city information, book tours, tickets, or transport. Ask: “Would you like me to book a city tour or tickets for you?” Handle special requests like birthdays, anniversaries, or surprises: “We can prepare a small surprise for you.” Our guest will feel supported, special, and appreciated.
Fifth, food and drinks. Restaurant and room service, serve meals politely and quickly. Ask about preferences: “Good morning! Would you like tea or coffee?” Clean tables, check the order, and smile: “Is everything perfect for you?” The guest will feel comfortable, satisfied, and important.
Sixth, manager and duty manager. I will supervise all staff, walk around, and greet our guest personally: “Is everything to your satisfaction?” If there is any problem or complaint, we handle it calmly and politely: “I am very sorry. We will fix this right away.” This ensures the guest feels respected, safe, and happy.
Finally, departure and airport drop-off. Reception, do a quick check-out, explain the bill clearly, and say: “Thank you for staying with us. We hope to see you again.” Bell staff, help with luggage: “I will take your luggage to the car. Please check your room.” Driver, drive safely and say: “Thank you and safe travels!” This leaves the guest happy, satisfied, and with a perfect memory of their stay.
Remember, this guest is special because they come to us regularly. Every smile, every polite question, every careful action shows that we care. If we do everything exactly right, they will have a perfect holiday and want to return again and again.
Thank you, everyone. Let’s make this stay unforgettable!
__________________________
Answer these questions:
1️⃣ Airport Pickup
Who is the first staff member the guest meets?
What should the driver do with the luggage?
What should the driver check in the car to make the guest comfortable?
What words should the driver say to welcome the guest?
2️⃣ Arrival at Hotel
Who greets the guest at the reception?
What does reception explain about the room and services?
Who carries the luggage to the room?
What should the bell staff show or explain in the room?
3️⃣ Room Comfort
Who cleans the room every day?
What should housekeeping provide in the room?
What should housekeeping ask the guest about comfort?
How should housekeeping enter the room?
4️⃣ Guest Support / Services
Who helps the guest with city information?
Who can book tours, tickets, or transport?
What special events or surprises can the concierge handle?
What question can the concierge ask to help the guest?
5️⃣ Food & Drinks
Who serves meals to the guest?
What should staff ask in the morning about drinks?
What should staff do after serving the meal?
What question should staff ask to make sure the guest is satisfied?
6️⃣ Manager / Duty Manager
Who checks that all staff are working well?
What question should the manager ask the guest during their stay?
How should the manager handle complaints or problems?
What feeling does the guest have when the manager handles everything well?
7️⃣ Departure / Airport Drop-off
Who does the check-out at the hotel?
What should reception say when the guest leaves?
Who carries the luggage to the car at departure?
What should the driver say when leaving the guest at the airport?
______________________________
Answers:
1️⃣ Airport Pickup
Who is the first staff member the guest meets? – The first staff member the guest meets is the driver.
What should the driver do with the luggage? – The driver should check and carry the luggage for the guest.
What should the driver check in the car to make the guest comfortable? – The driver should check the temperature and offer water to the guest.
What words should the driver say to welcome the guest? – The driver should say: “Hello! Welcome to [Hotel Name]. Can I help you with your luggage?”
2️⃣ Arrival at Hotel
Who greets the guest at the reception? – The reception staff greets the guest at the reception.
What does reception explain about the room and services? – Reception explains the room key, that the room is ready, breakfast hours, and hotel services.
Who carries the luggage to the room? – The bell staff carries the luggage to the guest’s room.
What should the bell staff show or explain in the room? – The bell staff shows and explains the TV, AC, Wi-Fi, bathroom, and mini-bar.
3️⃣ Room Comfort
Who cleans the room every day? – Housekeeping cleans the room every day.
What should housekeeping provide in the room? – Housekeeping provides towels, linens, and toiletries in the room.
What should housekeeping ask the guest about comfort? – Housekeeping should ask the guest if they need extra pillows or blankets.
How should housekeeping enter the room? – Housekeeping should knock politely before entering the room.
4️⃣ Guest Support / Services
Who helps the guest with city information? – The concierge helps the guest with city information.
Who can book tours, tickets, or transport? – The concierge can book tours, tickets, or transport for the guest.
What special events or surprises can the concierge handle? – The concierge can handle birthdays, anniversaries, or small surprises.
What question can the concierge ask to help the guest? – The concierge can ask: “Would you like me to book a city tour or tickets for you?”
5️⃣ Food & Drinks
Who serves meals to the guest? – The restaurant or room service staff serve meals to the guest.
What should staff ask in the morning about drinks? – Staff should ask: “Would you like tea or coffee?”
What should staff do after serving the meal? – Staff should clean the table, check the order, and smile.
What question should staff ask to make sure the guest is satisfied? – Staff should ask: “Is everything perfect for you?”
6️⃣ Manager / Duty Manager
Who checks that all staff are working well? – The manager checks that all staff are working well.
What question should the manager ask the guest during their stay? – The manager should ask: “Is everything to your satisfaction?”
How should the manager handle complaints or problems? – The manager should handle complaints calmly and politely.
What feeling does the guest have when the manager handles everything well? – The guest feels respected, safe, and happy.
7️⃣ Departure / Airport Drop-off
Who does the check-out at the hotel? – The reception staff does the check-out at the hotel.
What should reception say when the guest leaves? – Reception should say: “Thank you for staying with us. We hope to see you again.”
Who carries the luggage to the car at departure? – The bell staff carries the luggage to the car.
What should the driver say when leaving the guest at the airport? – The driver should say: “Thank you and safe travels!”
I want to say a big thank you for my stay at your hotel. It was perfect in every way. From the moment I arrived, the staff were very friendly and welcoming. The front desk greeted me with a smile, helped me with my luggage, and explained everything about the hotel. Check-in was very fast and easy, and I felt very comfortable from the start.
My room was very clean and comfortable. The bed was soft, the pillows were perfect, and the bathroom was always spotless. I liked that the staff changed towels and bed linen every day and left a small welcome note in my room. Everything worked well, from the lights to the air conditioning.
The hotel has a very nice atmosphere. The lobby is beautiful, the music is pleasant, and the smell is clean and fresh. I liked the flowers and small decorations in the room, which made it feel special.
I also want to thank the concierge for helping me a lot. They gave very good advice about places to visit, suggested interesting things to do, helped me book tickets, and even called a taxi when I needed it.
The restaurant staff were very kind and helpful. They remembered my favorite drinks, served meals with a smile, and were always polite. I felt very happy and special during my stay.
Thank you again for everything. I will recommend your hotel to all my friends, and I hope to come back soon.
Best regards, [Guest Name] _________________________
Vocabulary:
A thought – An idea or something in your mind.
To greet somebody – To say hello to someone.
A smile – When your mouth goes up because you are happy.
Luggage – The bags and suitcases you take on a trip.
To explain – To make something clear so someone understands.
To feel comfortable – To feel relaxed and happy.
A soft bed – A bed that is nice and not hard.
A pillow – A soft thing under your head when you sleep.
To be spotless – To be very clean.
To change towels – To take old towels away and put new ones.
Bed linen – Sheets and covers for a bed.
A welcome note – A small paper with a friendly message for a guest.
To be pleasant – To be nice or enjoyable.
A smell – Something you can notice with your nose.
A decoration – Something pretty that makes a place look nice.
To feel special – To feel happy and important.
To give advice – To tell someone what is good to do.
To suggest – To say an idea for someone to think about.
To remember – To keep something in your mind.
To be polite – To be kind and use nice words.
To recommend – To tell someone something is good to try or use.
##################
Multiple choice, one answer correct:
What is a thought? a) A sound in your ear b) A color on your wall c) An idea in your mind
What does it mean to greet somebody? a) To sleep all day b) To say hello to someone c) To walk away fast
What is a smile? a) A small brown bag b) A soft white towel c) A happy face look
What is luggage? a) Bags you take when you travel b) Chairs you use in a hotel c) Clothes you wear at night
What does to explain mean? a) To sing a loud song b) To make something clear c) To write a short note
What does to feel comfortable mean? a) To feel hungry and tired b) To feel relaxed and happy c) To feel cold and angry
What is a soft bed? a) A big room with windows b) A hard place to sleep c) A bed that is nice and soft
What is a pillow? a) A box for your shoes b) A soft thing for your head c) A clock on the table
What does to be spotless mean? a) To be very noisy b) To be very big c) To be very clean
What does to change towels mean? a) To move chairs in the lobby b) To wash your hair in the sink c) To put new towels in the room
What is bed linen? a) Flowers for the garden b) Sheets and covers for a bed c) Shoes and socks for walking
What is a welcome note? a) A drink on the table b) A towel in the bathroom c) A small paper with a message
What does to be pleasant mean? a) To be late and tired b) To be nice and friendly c) To be sad and quiet
What is a smell? a) Something you read in a book b) Something you keep in a box c) Something you notice with your nose
What is a decoration? a) Something heavy on the floor b) Something pretty in a room c) Something noisy in the kitchen
What does to feel special mean? a) To feel shy and scared b) To feel tired and bored c) To feel happy and important
What does to give advice mean? a) To buy a new phone b) To tell someone what is good to do c) To draw a small picture
What does to suggest mean? a) To start a short game b) To close the window fast c) To say an idea to try
———end of audio file——-
What does to remember mean? a) To clean the hotel room b) To keep something in your mind c) To walk to the market
What does to be polite mean? a) To talk in a loud voice b) To leave without saying bye c) To be kind and use nice words
What does to recommend mean? a) To read a long story b) To wait for the bus c) To say something is good to try
What does it mean to greet somebody? – to say hello to someone
What is a smile? – a happy face look
What is luggage? – bags you take when you travel
What does it mean to explain? – to make something clear
What does it mean to feel comfortable? – to feel relaxed and happy
What is a soft bed? – a bed that is nice and soft
What is a pillow? – a soft thing for your head
What does to be spotless mean? – to be very clean
What does to change towels mean? – to put new towels in the room
What is bed linen? – sheets and covers for a bed
What is a welcome note? – a small paper with a message
What does to be pleasant mean? – to be nice and friendly
What is a smell? – something you notice with your nose
What is a decoration? – something pretty in a room
What does to feel special mean? – to feel happy and important
What does to give advice mean? – to tell someone what is good to do
What does to suggest mean? – to say an idea to try
What does to remember mean? – to keep something in your mind
What does to be polite mean? – to be kind and use nice words
What does to recommend mean? – to say something is good to try
##################
🧠 Match the word with its definition:
Words:
a thought
to greet somebody
a smile
luggage
to explain
to feel comfortable
a soft bed
a pillow
to be spotless
to change towels
bed linen
a welcome note
to be pleasant
a smell
a decoration
to feel special
to give advice
to suggest
to remember
to be polite
to recommend
Definitions:
A. To make something clear so someone understands. B. To keep something in your mind. C. Sheets and covers for a bed. D. A soft thing for your head when you sleep. E. Something pretty that makes a place look nice. F. To tell someone what is good to do. G. A happy look on your face. H. Bags and suitcases you take on a trip. I. To be kind and use nice words. J. An idea or something in your mind. K. To feel happy and important. L. To take old towels away and put new ones. M. To say hello to someone. N. To be very clean. O. Something you can notice with your nose. P. To say an idea for someone to think about. Q. A small paper with a friendly message. R. A bed that is nice and not hard. S. To feel relaxed and happy. T. To be nice or enjoyable. U. To tell someone something is good to try.
to explain – to make something clear so someone understands
to feel comfortable – to feel relaxed and happy
a soft bed – a bed that is nice and not hard
a pillow – a soft thing for your head when you sleep
to be spotless – to be very clean
to change towels – to take old towels away and put new ones
bed linen – sheets and covers for a bed
a welcome note – a small paper with a friendly message
to be pleasant – to be nice or enjoyable
a smell – something you can notice with your nose
a decoration – something pretty that makes a place look nice
to feel special – to feel happy and important
to give advice – to tell someone what is good to do
to suggest – to say an idea for someone to think about
to remember – to keep something in your mind
to be polite – to be kind and use nice words
to recommend – to tell someone something is good to try
##################
True or false:
A perfect hotel is always very big and full of people.
Friendly staff can make guests feel welcome and happy.
A soft bed and clean room help guests feel comfortable.
Staff should never smile because it looks unprofessional.
When rooms are spotless, guests feel relaxed and safe.
Housekeeping changes towels and bed linen every week only.
A welcome note in the room can make guests feel special.
The front desk helps guests with check-in and information.
Guests like when staff are polite and remember their names.
The concierge helps guests carry luggage to their rooms.
Restaurant staff can make meals pleasant with a smile.
The smell and decoration of a room are not important.
Good staff give advice and suggest places to visit.
Guests feel comfortable when the hotel is noisy and messy.
__________________
True: 2,3,5,7,8,9,11,13
__________________
Correct version:
A perfect hotel is always very big and full of people. – True is: A perfect hotel can also be small and quiet.
Friendly staff can make guests feel welcome and happy.
A soft bed and clean room help guests feel comfortable.
Staff should never smile because it looks unprofessional. – True is: Staff should smile to make guests feel welcome.
When rooms are spotless, guests feel relaxed and safe.
Housekeeping changes towels and bed linen every week only. – True is: Housekeeping changes towels and bed linen often.
A welcome note in the room can make guests feel special.
The front desk helps guests with check-in and information.
Guests like when staff are polite and remember their names.
The concierge helps guests carry luggage to their rooms. – True is: The concierge helps guests with advice and local information.
Restaurant staff can make meals pleasant with a smile.
The smell and decoration of a room are not important. – True is: The smell and decoration of a room are important for feeling good.
Good staff give advice and suggest places to visit.
Guests feel comfortable when the hotel is noisy and messy. – True is: Guests feel comfortable when the hotel is quiet and clean.
##################
Interview with Salas, fill in, words below:
front desk – clean – decorations – polite – successful – advice – greets – smell – luggage – often – meals – feel – names – hotel manager
1. Q: Who works first to welcome guests in a hotel? A: The front desk staff __________ guests with a smile.
2. Q: What makes a hotel perfect? A: A hotel is perfect when rooms are __________ and guests feel happy.
3. Q: Why is a soft bed important? A: A soft bed helps guests __________ comfortable and sleep well.
4. Q: How can staff make guests feel special? A: Staff can give a welcome note and be __________ and friendly.
5. Q: Which staff help guests with luggage? A: The concierge helps guests with __________ and information.
6. Q: Where do guests first see the hotel? A: Guests first see the __________ and the lobby.
7. Q: When should towels and bed linen be changed? A: Housekeeping should change them every day or __________.
8. Q: Who can give advice about local places? A: The concierge gives __________and suggests places to visit.
9. Q: What can restaurant staff do to help guests? A: They can smile, be pleasant, and make __________ enjoyable.
10. Q: Why is the __________ and decoration of a room important? A: They make guests feel comfortable and relaxed.
11. Q: How should staff remember guests? A: Staff should remember guest __________ and their needs.
12. Q: Which things make guests feel comfortable in a hotel? A: Friendly staff, clean rooms, soft beds, and nice __________.
13. Q: Who trains the hotel staff? A: The __________ trains staff and shows them how to be polite.
14. Q: What is the most important thing for a __________ hotel? A: Friendly staff, clean rooms, soft beds, and happy guests.
—————————————-
Correct version:
1. Q: Who works first to welcome guests in a hotel? A: The front desk staff greets guests with a smile.
2. Q: What makes a hotel perfect? A: A hotel is perfect when rooms are clean and guests feel happy.
3. Q: Why is a soft bed important? A: A soft bed helps guests feel comfortable and sleep well.
4. Q: How can staff make guests feel special? A: Staff can give a welcome note and be polite and friendly.
5. Q: Which staff help guests with luggage? A: The concierge helps guests with luggage and information.
6. Q: Where do guests first see the hotel? A: Guests first see the front desk and the lobby.
7. Q: When should towels and bed linen be changed? A: Housekeeping should change them every day or often.
8. Q: Who can give advice about local places? A: The concierge gives advice and suggests places to visit.
9. Q: What can restaurant staff do to help guests? A: They can smile, be pleasant, and make meals enjoyable.
10. Q: Why is the smell and decoration of a room important? A: They make guests feel comfortable and relaxed.
11. Q: How should staff remember guests? A: Staff should remember guest names and their needs.
12. Q: Which things make guests feel comfortable in a hotel? A: Friendly staff, clean rooms, soft beds, and nice decorations.
13. Q: Who trains the hotel staff? A: The hotel manager trains staff and shows them how to be polite.
14. Q: What is the most important thing for a successful hotel? A: Friendly staff, clean rooms, soft beds, and happy guests.
##################
BONUS texts – structured
A perfect hotel is a place where guests feel comfortable, safe, and happy. It is not only about beautiful rooms but also about good service and small details.
Cleanliness and Comfort
Rooms and bathrooms are very clean.
Beds are soft, pillows are comfortable, and blankets are warm.
Air conditioning, heating, and lights work well.
Examples:
Housekeeping cleans rooms every day and changes towels.
Staff check the bathroom to make sure the water is hot.
Bed sheets are neatly folded and fresh.
Good Atmosphere and Design
The hotel is beautiful and welcoming.
There is pleasant music, nice lighting, and a clean smell.
Furniture and decorations are comfortable and attractive.
Examples:
Staff place fresh flowers in the lobby.
Staff put a small welcome gift on the bed.
Soft music plays in the lobby and restaurants.
Convenience and Facilities
The hotel has everything guests need: elevators, a gym, pool, spa, or business center.
The hotel is in a convenient location near important places.
Examples:
Staff show guests how to use the gym equipment.
Staff help book tickets for local shows or sightseeing.
Staff give maps and explain the easiest way to reach the city center.
Consistency and Reliability
Guests can trust the hotel always has high standards.
Check-in and check-out are fast and easy.
Guests feel safe because security is good.
Examples:
Staff greet guests immediately when they arrive.
Staff carry guests’ luggage to the room.
Staff explain how to use hotel services clearly.
Personal Attention
Staff notice what guests like and try to make the stay special.
Small details are important, like remembering names or favorite drinks.
Examples:
Staff remember a guest’s favorite room or floor.
Staff prepare a guest’s favorite tea or coffee in the morning.
Staff write a personal note for a returning guest.
How Hotel Staff Contribute to Guest Well-Being
Friendly and Warm Behavior
Staff greet guests with smiles and kind words.
Examples:
“Good morning, Mr. Smith! Did you sleep well?”
Staff help guests with luggage while smiling.
Staff politely answer every question, even simple ones.
Attentiveness and Care
Staff notice small things guests may need.
Examples:
Replacing a used towel without being asked.
Offering water on a hot day.
Noticing if a guest seems tired and helping quickly.
Knowledge and Guidance
Staff give useful advice about the hotel and the city.
Examples:
Telling guests the best times to visit a temple.
Explaining local transportation options.
Recommending shops, markets, or cultural events.
Empathy and Problem Solving
Staff listen to complaints and help politely.
Examples:
Changing a room if a guest has a problem with noise.
Offering a small gift if a guest had a delay or inconvenience.
Apologizing sincerely and solving the problem quickly.
Creating Memorable Moments
Small gestures make guests feel special.
Examples:
Leaving a handwritten welcome note in the room.
Sending a small cake for a birthday or anniversary.
Remembering guests who return and giving them a special room or gift.
Offering umbrellas on a rainy day or blankets if it is cold.
Conclusion
A perfect hotel is clean, comfortable, beautiful, and reliable. The most important part is the staff, because their friendliness, attention, knowledge, and small gestures make guests feel safe, happy, and valued. Good staff turn a normal hotel into a place where guests feel at home and remembered.
##################
Staff Role
Daily Actions to Make Guests Happy
Examples
Front Desk / Reception
– Greet guests with a smile – Answer questions politely – Check guests in and out quickly – Give information about the hotel and city
– “Good morning! Did you sleep well?” – Carry luggage to the room – Explain how to use the room safe or TV – Give maps and directions to local attractions
Housekeeping
– Clean rooms carefully every day – Change towels and bed linen – Check bathroom, lights, and temperature – Notice small needs of guests
– Make the bed neatly and put pillows in order – Replace used towels and refill soap – Check that hot water works – Leave a small welcome note or flower
Concierge / Guest Services
– Give advice about local attractions – Recommend shops, restaurants, and events – Help with transportation and bookings – Solve problems quickly
– Suggest the best time to visit a temple – Reserve tickets for a show or tour – Call a taxi or arrange a bus – Help a guest who lost something in the hotel
Restaurant / Food & Beverage Staff
– Serve meals with a smile – Remember guest preferences – Offer help politely – Ensure food and drinks are correct and fresh
– Bring a guest’s favorite drink or tea – Offer extra water or bread without asking – Explain menu items if guests do not understand – Leave a small dessert or greeting for birthdays
✅ Extra Tips:
Staff should always smile, be polite, and pay attention to the small details.
Small gestures like notes, flowers, or remembered preferences make guests feel happy and special.
Each role works together to create a comfortable and welcoming hotel experience.