Babies learn a language by listening. They use their ears to hear sounds. Their brain remembers these sounds. Babies connect sounds with people and things. They listen to their parents. Then they copy the sounds they hear. They imitate words. Slowly, babies learn to speak.
Babies learn a language by listening. They use their ears to hear sounds. Their brain remembers these sounds. Babies connect sounds with people and things. They listen to their parents. Then they copy the sounds they hear. They imitate words. Slowly, babies learn to speak.
I recently stayed at a five-star hotel in Asia. The hotel was beautiful, the rooms were comfortable, and there were many good facilities. However, I was disappointed by one important problem: the English of many members of staff was not good enough for a five-star hotel.
I am not expecting every employee to speak perfect English. However, I believe that staff who have direct contact with international guests should be able to communicate in decent English. This is especially important at the front desk, in the restaurant and at the bar.
At the front desk, guests need to explain their needs and ask questions. They may want to change a room, arrange transport, ask about hotel services or report a problem. Simple words are not always enough. The receptionist needs to understand the guest and also explain the situation clearly.
The same is true in the restaurant. A guest may have questions about a dish, want to change an ingredient, order something that is not on the menu, or explain a special request. If the waiter only understands simple words such as “coffee”, “water” or “chicken”, real communication is difficult.
The bar can have the same problem. Guests may want a particular drink, ask about ingredients, request a different preparation or explain exactly what they would like. The bartender needs enough English to understand the request and check details when necessary.
What frustrated me most was that some staff seemed to say “Yes” even when they had not understood me. A smile and a “Yes, sir” are not enough. In a five-star hotel, I want to know that the person has actually understood what I am asking for.
Good English does not mean using complicated vocabulary. Staff need practical English for their job. They should be able to listen, ask simple questions, confirm information and explain things clearly.
A five-star hotel sells more than a beautiful room. It also sells service. When guests cannot communicate properly with the front desk, restaurant or bar, the quality of that service is affected. For me, decent English in these important guest-contact positions is therefore not a luxury. It is an essential part of professional hotel service.
This version also makes the distinction clear: not perfect English, but enough English for real two-way communication.
things in a hotel that guests can use, such as a pool or gym
however
used to say that something is different from what you said before
to be disappointed
to feel unhappy because something is not as good as you hoped
to expect
to think that something will happen or that someone will do something
an employee
a person who works for a company or hotel
to communicate
to talk or share information with another person
decent English
English that is good enough to talk and understand each other
to explain one’s needs
to tell someone what you need
to arrange transport
to organise a car, taxi, bus or other way to travel
a dish
a type of food on a restaurant menu
an ingredient
one of the foods used to make a dish
a request
something you ask someone to do
a particular drink
one special drink that you want
a bartender
a person who makes and serves drinks at a bar
to be frustrated
to feel unhappy because you cannot do or get what you want
complicated vocabulary
words that are difficult to understand or use
to confirm information
to check that information is correct
to communicate properly
to talk and understand each other clearly
to be affected
to have a change because something else happens
####################### Match the words with the definitions
to arrange transport
recently
an ingredient
to be frustrated
a bartender
however
to confirm information
a dish
to communicate
decent English
an employee
to be disappointed
a request
complicated vocabulary
to explain one’s needs
to expect
facilities in a hotel
a particular drink
to communicate properly
to be affected
A. English that is good enough to talk and understand each other B. a person who works for a company or hotel C. to feel unhappy because something is not as good as you hoped D. things in a hotel that guests can use, such as a pool or gym E. one special drink that you want F. to check that information is correct G. words that are difficult to understand or use H. to think that something will happen or that someone will do something I. a short time ago J. one of the foods used to make a dish K. to organise a car, taxi, bus or other way to travel L. to talk or share information with another person M. to feel unhappy because you cannot do or get what you want N. to tell someone what you need O. something you ask someone to do P. a type of food on a restaurant menu Q. used to say that something is different from what you said before R. to have a change because something else happens S. a person who makes and serves drinks at a bar T. to talk and understand each other clearly
English that is good enough to talk and understand each other
a person who works for a company or hotel
to feel unhappy because something is not as good as you hoped
things in a hotel that guests can use, such as a pool or gym
one special drink that you want
to check that information is correct
words that are difficult to understand or use
to think that something will happen or that someone will do something
a short time ago
one of the foods used to make a dish
to organise a car, taxi, bus or other way to travel
to talk or share information with another person
to feel unhappy because you cannot do or get what you want
to tell someone what you need
something you ask someone to do
a type of food on a restaurant menu
used to say that something is different from what you said before
to have a change because something else happens
a person who makes and serves drinks at a bar
to talk and understand each other clearly
Words
A. a request B. to communicate properly C. a bartender D. recently E. to be affected F. an employee G. to expect H. a dish I. to explain one’s needs J. decent English K. to be disappointed L. to arrange transport M. complicated vocabulary N. however O. an ingredient P. to communicate Q. to be frustrated R. facilities in a hotel S. to confirm information T. a particular drink
The hotel had comfortable rooms and many good facilities.
Staff at the front desk need to understand guests and explain things clearly.
The writer expects every hotel employee to speak perfect English. True is: The writer does not expect every hotel employee to speak perfect English.
A restaurant guest may want to change an ingredient in a dish.
Guests never need English to arrange transport at a hotel. True is: Guests may need English to arrange transport at a hotel.
Knowing only words such as “coffee”, “water” and “chicken” is enough for real communication. True is: Knowing only simple words such as “coffee”, “water” and “chicken” is not enough for real communication.
A bartender may need to ask questions about a guest’s drink.
The writer believes that complicated vocabulary is necessary for good hotel service. True is: The writer believes that staff need practical English, not complicated vocabulary.
Some staff said “Yes” even when they had not understood the writer.
Staff should be able to listen, ask questions and confirm information.
A smile and “Yes, sir” are always enough in a five-star hotel. True is: A smile and “Yes, sir” are not enough in a five-star hotel.
The writer says that decent English is an essential part of professional hotel service.
The writer only had problems with the English of the restaurant staff. True is: The writer had concerns about English at the front desk, in the restaurant and at the bar.
A guest may ask a receptionist to change a room.
The writer wants hotel staff to use difficult English with international guests. True is: The writer wants staff to use practical English for their jobs.
The bar can also have communication problems with guests.
The writer says that a five-star hotel only sells beautiful rooms. True is: The writer says that a five-star hotel sells more than a beautiful room; it also sells service.
Real two-way communication means that both people understand each other.
The writer says that decent English is a luxury in a five-star hotel. True is: The writer says that decent English is not a luxury but an essential part of professional hotel service.
The writer says that good English means using complicated vocabulary. True is: The writer says that good English does not mean using complicated vocabulary.
#####################
Match the sentence halves
The hotel was beautiful,
I am not expecting every employee
Staff who have direct contact with international guests
At the front desk, guests need
A receptionist needs to understand the guest
A guest in the restaurant may want
If the waiter only understands simple words,
Guests at the bar may ask about
Some staff said “Yes”
Good English does not mean
Staff should be able to listen,
A five-star hotel sells more than
When guests cannot communicate properly,
Decent English in guest-contact positions
Thank you to those who train their staff
A. to change an ingredient or make a special request. B. to speak perfect English. C. their drinks and ask for a different preparation. D. should be able to communicate in decent English. E. the quality of the service is affected. F. and the rooms were comfortable. G. using complicated vocabulary. H. even when they had not understood me. I. to explain their needs and ask questions. J. ask simple questions and confirm information. K. a beautiful room; it also sells service. L. real communication is difficult. M. is an essential part of professional hotel service. N. a beautiful room; it also sells service. O. to be ready for real two-way communication.
Good communication is important in a five-star hotel.
A bartender needs enough English.
The writer does not expect perfect English.
Staff should confirm information.
The writer thanks people who train their staff.
A. Guests may want a particular drink. B. They need to understand guests and explain things clearly. C. Some staff said “Yes” even when they had not understood. D. A five-star hotel sells more than a beautiful room. E. Guests may want to change a room or arrange transport. F. Good English does not mean using difficult words. G. They need enough English for real two-way communication. H. Guests cannot communicate properly with staff. I. A guest may want to change an ingredient or make a special request. J. They need to make sure they understand the guest correctly. K. The English of many staff members was not good enough. L. Guests may need to explain their needs clearly. M. They prepare staff for real two-way communication. N. Guests may ask about ingredients or request a different preparation. O. A smile does not show that the staff member has understood. P. Guests may want to report a problem.
The writer was disappointed – the English of many staff members was not good enough.
Good English is important at the front desk – guests need to explain their needs and ask questions.
Guests may need to arrange transport – they may need a car, taxi or other transport.
Simple words are not always enough – guests may have more detailed needs.
Communication in the restaurant can be difficult – the waiter may not understand the guest’s request.
A guest may ask to change an ingredient – they may have a special request.
The bar can also have communication problems – guests may want a particular drink or preparation.
The writer became frustrated – some staff said “Yes” without understanding.
Saying “Yes, sir” is not enough – the staff member may not have understood the guest.
Hotel staff do not need complicated vocabulary – they need practical English for their jobs.
Staff need practical English – they need to understand guests and explain things clearly.
Staff should confirm information – they need to make sure the information is correct.
The quality of hotel service can be affected – guests cannot communicate properly with staff.
Good communication is important in a five-star hotel – a five-star hotel also sells service.
The writer does not expect perfect English – decent English is enough for real communication.
The writer thanks people who train their staff – they prepare staff for real two-way communication.
#######################
Problem → result
Many staff members do not speak decent English.
A receptionist does not understand a guest’s needs.
A receptionist cannot explain a situation clearly.
A guest cannot explain a special request in the restaurant.
A waiter understands only simple words such as “coffee” and “water”.
A bartender does not understand exactly what a guest wants.
A staff member says “Yes” without understanding the guest.
Staff use only simple English for every situation.
Guests cannot communicate properly with hotel staff.
Staff are not trained for real two-way communication.
A. The guest may receive the wrong service. B. The guest may have difficulty changing a room or arranging transport. C. Real communication becomes difficult. D. The guest may not know if the staff member really understands. E. The quality of hotel service can be affected. F. The guest may not get the requested change to a dish. G. The hotel may have problems communicating with international guests. H. The guest may not understand what will happen. I. The bartender may prepare the wrong drink. J. More difficult guest requests may not be understood.
What does the writer mean? Match each phrase from the text with the meaning.
decent English
real communication
not a luxury
direct contact with international guests
explain the situation clearly
simple words are not always enough
practical English for their job
confirm information
the quality of service is affected
real two-way communication
A. English that is good enough for the job B. Both people understand and respond to each other C. Talking directly with foreign hotel guests D. Check that something is correct E. The standard of the hotel service becomes worse F. English that is good enough to understand and speak clearly G. Difficult situations need more than a few basic words H. Say what is happening in a clear way I. Something important, not just something extra J. Communication where both sides understand each other
Inference questions – answer the questions using information from the text. The answers are not stated word-for-word, but they can be understood from the text.
Why might an international guest feel unhappy if hotel staff only understand very simple English?
Why is it important for a receptionist to ask questions when they are not sure what a guest wants?
Why might a guest have problems ordering a special dish if the waiter has poor English?
Why could saying “Yes” without understanding create a problem later?
Why does the writer mention the front desk, restaurant and bar several times?
Why does the writer say that staff do not need complicated vocabulary?
Why might a bartender need to check details before preparing a drink?
What can we understand about the writer’s idea of five-star service from the final paragraph?
Why does the writer distinguish between perfect English and decent English?
What can we understand about the kind of staff training the writer considers useful?
______________________________
Answers:
Why might an international guest feel unhappy if hotel staff only understand very simple English? The guest may not be able to explain their needs or make a special request.
Why is it important for a receptionist to ask questions when they are not sure what a guest wants? The receptionist needs to understand the guest correctly before helping them.
Why might a guest have problems ordering a special dish if the waiter has poor English? The waiter may not understand the guest’s request or the change they want.
Why could saying “Yes” without understanding create a problem later? The staff member may give the wrong service because they did not understand the guest.
Why does the writer mention the front desk, restaurant and bar several times? These are important places where staff have direct contact with international guests.
Why does the writer say that staff do not need complicated vocabulary? They need practical English that helps them communicate clearly at work.
Why might a bartender need to check details before preparing a drink? The guest may want a particular drink or a different preparation.
What can we understand about the writer’s idea of five-star service from the final paragraph? Good service includes good communication, not just a beautiful room.
Why does the writer distinguish between perfect English and decent English? The writer wants staff to communicate well, but does not expect them to speak perfect English.
What can we understand about the kind of staff training the writer considers useful? Staff should be trained to listen, ask questions, confirm information and communicate with guests.
#####################
Match the questions and answers
Questions
Why is English important in your hotel?
Do you expect all your staff to speak perfect English?
Which members of staff need good English?
Why does the front desk need good English?
What may guests ask about in the restaurant?
What can a guest want at the bar?
What should you do when a staff member does not understand a guest?
What does good communication mean to you?
How do you help staff improve their English?
What is the main goal of this training?
Why should staff ask questions?
What happens when guests cannot explain their needs?
How does English training help the hotel?
What makes communication successful?
Answers
A. Guests may ask about a dish or an ingredient. They may also want to change something or make a special request.
B. Both sides should understand each other. Staff should listen, ask questions and explain things clearly.
C. We have many international guests. Our staff need to understand them and help them in a clear way.
D. A five-star hotel offers more than a beautiful room. Good communication is an important part of good service.
E. A guest may want a particular drink or a different preparation. The bartender needs to understand the details.
F. Our goal is simple: we want our staff to be ready for real two-way communication with international guests.
G. Guests may have many questions. They may need help with their room, transport or a hotel service. Our receptionists must understand what the guest needs.
H. We give them regular training. We practise situations that they can have with real guests.
I. No, we do not. We want them to have decent English for their jobs. They do not need difficult words.
J. Staff who speak directly with guests are especially important. This includes receptionists, waiters and bartenders.
K. They should not simply say “Yes” if they do not understand. They should check the information.
L. The guest may not be understood, so staff may not know what the guest wants.
M. They can check the information and make sure they understand the guest correctly.
N. It helps staff understand guests and give them clear service.
Why is English important in your hotel? We have many international guests. Our staff need to understand them and help them clearly.
Do you expect all your staff to speak perfect English? No. Decent English is enough for their jobs. They do not need difficult words.
Which staff members need good English? Receptionists, waiters and bartenders need good English because they speak directly with guests.
Why does the front desk need good English? Guests may need help with their room, transport or a hotel service. Receptionists must understand what they need.
What may guests ask about in the restaurant? They may ask about dishes, ingredients or special requests.
What can a guest want at the bar? A guest may want a particular drink or a different preparation.
What should a staff member do if they do not understand a guest? They should ask questions and check the details.
What does good communication mean to you? Both sides understand each other clearly.
How do you help staff improve their English? We give them regular training and practise situations with real guests.
What is the main goal of the training? We want our staff to be ready for situations where both the guest and the staff member understand each other.
Why should staff ask questions? They can check the details and make sure they understand the guest.
What may happen when guests cannot explain their needs? Staff may not understand what the guest wants.
How does English training help the hotel? It helps staff give guests clear and good service.
What makes communication good? The guest and the staff member understand each other.
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###################### ###################### Please use the box below to write your feedback. Only I can read it. It is not public.
Babies learn a language by listening. They use their ears to hear sounds. Their brain remembers these sounds. Babies connect sounds with people and things. They listen to their parents. Then they copy the sounds they hear. They imitate words. Slowly, babies learn to speak.
I am in bed. At 7 o’clock, I ______ ______ and go to the bathroom.
The taxi is here. Please ______ ______ the taxi.
We are on the bus. We want to leave the bus at the next stop. We ______ ______ the bus there.
I am at home now. I will ______ ______ to the hotel at 6 o’clock.
The car is outside. We want to enter it. We ______ ______ the car.
The train is here. We want to enter the train. We ______ ______ the train.
The bus is at the station. We want to leave it. We ______ ______ the bus.
I am at the airport. My plane is at 10 o’clock. I ______ ______ the plane at 9:30.
She is in the taxi. The taxi has arrived. She will ______ ______ of the taxi.
I am at work. I finish at 5 o’clock. I ______ ______ home at 6.
We are at home. We need to go to the airport. We ______ ______ a taxi.
The children are in bed. It is 7 o’clock. They ______ ______.
The train has arrived. We want to enter it. We ______ ______ the train.
We are on the train. Our station is here. We ______ ______ the train.
The hotel is near the station. I want to go there. How do I ______ ______ the hotel?
He is in the car. He wants to leave it. He ______ ______ of the car.
I leave work at 5 o’clock. I arrive home at 6. I ______ ______ home at 6.
The bus is here. We are outside the bus. We want to enter it. We ______ ______ the bus.
We are on the plane. We are at the airport. We ______ ______ the plane when the plane lands.
It is morning. I am still in bed. At 6:30, I ______ ______.
The taxi is waiting outside. We want to go to the station. We ______ ______ the taxi.
We are in the car. We are at the hotel now. We ______ ______ of the car.
The train is at the station. We want to go to Vienna. We ______ ______ the train.
We are on the bus. We arrive at our stop. We ______ ______ the bus.
I am at the station. My hotel is two streets away. How do I ______ ______ the hotel?
He is away from home. He will come home tonight. He will ______ ______ home at 8.
The children are in the car. They arrive at school. They ______ ______ of the car.
I am at the airport. My flight is ready. I ______ ______ the plane.
It is 7:00 in the morning. I leave my bed. I ______ ______.
We are in the city. We want to go to the hotel. We need to ______ ______ the hotel.
———————————
Correct answers:
I am in bed. At 7 o’clock, I get up and go to the bathroom.
The taxi is here. Please get in the taxi.
We are on the bus. We want to leave the bus at the next stop. We get off the bus there.
I am at home now. I will get back to the hotel at 6 o’clock.
The car is outside. We want to enter it. We get into the car.
The train is here. We want to enter the train. We get on the train.
The bus is at the station. We want to leave it. We get off the bus.
I am at the airport. My plane is at 10 o’clock. I get on the plane at 9:30.
She is in the taxi. The taxi has arrived. She will get out of the taxi.
I am at work. I finish at 5 o’clock. I get back home at 6.
We are at home. We need to go to the airport. We get in a taxi.
The children are in bed. It is 7 o’clock. They get up.
The train has arrived. We want to enter it. We get on the train.
We are on the train. Our station is here. We get off the train.
The hotel is near the station. I want to go there. How do I get to the hotel?
He is in the car. He wants to leave it. He gets out of the car.
I leave work at 5 o’clock. I arrive home at 6. I get back home at 6.
The bus is here. We are outside the bus. We want to enter it. We get on the bus.
We are on the plane. We are at the airport. We get off the plane when the plane lands.
It is morning. I am still in bed. At 6:30, I get up.
The taxi is waiting outside. We want to go to the station. We get in the taxi.
We are in the car. We are at the hotel now. We get out of the car.
The train is at the station. We want to go to Vienna. We get on the train.
We are on the bus. We arrive at our stop. We get off the bus.
I am at the station. My hotel is two streets away. How do I get to the hotel?
He is away from home. He will come home tonight. He will get back home at 8.
The children are in the car. They arrive at school. They get out of the car.
I am at the airport. My flight is ready. I get on the plane.
It is 7:00 in the morning. I leave my bed. I get up.
We are in the city. We want to go to the hotel. We need to get to the hotel.
###################
GET + PREPOSITION — A2
Verb
Definition – A2
Example
get along with
have a good relationship with someone
I get along with my colleagues.
get on with
have a good relationship with someone
She gets on with her neighbours.
get over
become well after an illness or bad experience
He is slowly getting over his illness.
get through
finish something difficult
I need to get through this work today.
get around
travel from one place to another
We get around the city by bus.
get across
make someone understand an idea
She gets her message across clearly.
get away from
leave a place or person for some time
We want to get away from the city.
get back to
return to a place, person, or subject
I will get back to you tomorrow.
get into
become interested in something
He got into photography last year.
get out of
avoid doing something
She tried to get out of doing the work.
A2 note: Some of these have more than one meaning. For A2 learners, the meanings above are useful everyday meanings.
________________________________
Fill in the missing words
Anna likes her new colleagues. She ______ ______ ______ them very well.
Tom and his neighbours are good friends. He ______ ______ ______ them very well.
Peter was ill last week. He is feeling better now. He is ______ ______ his illness.
I have a lot of work today. I need to ______ ______ it before I go home.
We live in a busy city. At weekends, we like to ______ ______ ______ the noise.
The teacher explained the new word with a picture. She wanted to ______ the meaning ______ clearly.
I am busy now. I will ______ ______ ______ you after lunch.
Sarah loves taking photos. She ______ ______ photography last year.
Mark does not want to clean the kitchen. He is trying to ______ ______ ______ doing it.
My new neighbours are very friendly. I ______ ______ ______ them very well.
Lucy works with many people. She ______ ______ ______ everyone in her office.
Jack had a bad cold. He is slowly ______ ______ it.
We have a difficult job to finish. We must ______ ______ it today.
There is no car in our family. We ______ ______ the city by bus.
The teacher spoke slowly because she wanted to ______ her message ______.
I cannot answer your question now. I will ______ ______ ______ you this evening.
We are tired of city life. We want to ______ ______ ______ the city for a few days.
Maria was not interested in tennis before. She ______ ______ tennis last summer.
John does not want to go to the meeting. He is trying to ______ ______ ______ going.
I like my new boss. I ______ ______ ______ her very well.
Paul and his brother are very different, but they ______ ______ ______ each other.
She had a difficult week, but she is ______ ______ the bad experience.
I have five pages to read tonight. I need to ______ ______ them before bed.
We use buses and trains to ______ ______ the town.
The picture helped the children ______ the idea ______.
I need to speak to Sarah. I will ______ ______ ______ her tomorrow.
David started playing the guitar last year. He really ______ ______ music.
Tom does not want to wash the dishes. He is trying to ______ ______ ______ doing them.
We like our neighbours. We ______ ______ ______ them very well.
Kate and her new classmates are friendly. She ______ ______ ______ them very well.
——————————————–
Correct version:
Anna likes her new colleagues. She gets along with them very well.
Tom and his neighbours are good friends. He gets on with them very well.
Peter was ill last week. He is feeling better now. He is getting over his illness.
I have a lot of work today. I need to get through it before I go home.
We live in a busy city. At weekends, we like to get away from the noise.
The teacher explained the new word with a picture. She wanted to get the meaning across clearly.
I am busy now. I will get back to you after lunch.
Sarah loves taking photos. She got into photography last year.
Mark does not want to clean the kitchen. He is trying to get out of doing it.
My new neighbours are very friendly. I get along with them very well.
Lucy works with many people. She gets on with everyone in her office.
Jack had a bad cold. He is slowly getting over it.
We have a difficult job to finish. We must get through it today.
There is no car in our family. We get around the city by bus.
The teacher spoke slowly because she wanted to get her message across.
I cannot answer your question now. I will get back to you this evening.
We are tired of city life. We want to get away from the city for a few days.
Maria was not interested in tennis before. She got into tennis last summer.
John does not want to go to the meeting. He is trying to get out of going.
I like my new boss. I get along with her very well.
Paul and his brother are very different, but they get on with each other.
She had a difficult week, but she is getting over the bad experience.
I have five pages to read tonight. I need to get through them before bed.
We use buses and trains to get around the town.
The picture helped the children get the idea across.
I need to speak to Sarah. I will get back to her tomorrow.
David started playing the guitar last year. He really got into music.
Tom does not want to wash the dishes. He is trying to get out of doing them.
We like our neighbours. We get along with them very well.
Kate and her new classmates are friendly. She gets on with them very well.
######################
GET + PREPOSITION — B2
Verb
Definition – B2
Example
get rid of
remove or throw away something you do not want
We need to get rid of these old chairs.
get hold of
manage to find, contact, or obtain someone or something
I finally got hold of the information I needed.
get the hang of
learn how to do something
It took me a while to get the hang of the new system.
get wind of
hear about something, especially something not official
The press got wind of the story.
get out of hand
become difficult to control
The situation quickly got out of hand.
get on top of
become able to control or deal with something
We need to get on top of this problem.
get to grips with
start to understand or deal with something difficult
She is trying to get to grips with the new software.
get down to
start dealing seriously with a task
We should get down to the main problem.
get around to
finally find time to do something
I haven’t got around to replying to his email.
get away with
avoid punishment for something wrong
He thought he could get away with lying to his manager.
get back at
take revenge on someone
He wanted to get back at his former colleague.
get in on
become involved in an activity or opportunity
Several companies want to get in on the project.
get across to
successfully communicate an idea to someone
The teacher got the message across to the students.
get through to
succeed in communicating with someone
I finally got through to the customer.
get out of
avoid a responsibility or obligation
He tried to get out of paying the fine.
B2 note: These are more idiomatic than the A1–B1 combinations. Several have meanings that cannot be understood simply from get + preposition, which is why they fit better at B2.
______________________________
Fill in the missing words
We have many old clothes at home. We need to ______ ______ ______ them.
I finally found the information I needed. It was difficult to ______ ______ ______ it.
At first, the new computer was difficult to use. After a few days, I started to ______ ______ ______ ______ it.
The newspapers did not know about the story at first. They later ______ ______ ______ it.
The children were playing loudly, and soon the situation ______ ______ ______ ______.
The manager has many problems at the moment. She needs to ______ ______ ______ the situation.
The new system is difficult. We are still trying to ______ ______ ______ ______ it.
I have been very busy, so I haven’t ______ ______ ______ answering your email.
He broke the rule, but the teacher did not punish him. He ______ ______ ______ breaking it.
She did not want to do the work, so she tried to ______ ______ ______ it.
We need to solve this problem. Let’s ______ ______ ______ it now.
I have finished this part of the job. Now let’s ______ ______ ______ the next part.
I tried to explain the problem, but I could not ______ ______ ______ him.
I heard about the meeting from a friend. She had ______ ______ ______ the plan.
He wanted revenge after his friend hurt him. He wanted to ______ ______ ______ him.
I finally managed to contact the manager. I ______ ______ ______ her this morning.
She is learning a new computer program. It took her some time to ______ ______ ______ ______ it.
We have a lot of work today. We need to ______ ______ ______ business.
The company has a new project. Several other companies want to ______ ______ ______ it.
I did not have time to clean my room last week. I never ______ ______ ______ it.
The police knew that he had broken the rule, but he ______ ______ ______ it.
The problem became worse because nobody controlled it. It ______ ______ ______ ______.
I called him several times, but he would not listen. I could not ______ ______ ______ him.
She has not replied to my email. I will ______ ______ ______ her next week.
He heard something about the new plan before the meeting. He ______ ______ ______ it.
We have talked about the first topic for an hour. Now we should ______ ______ ______ the next one.
I have been busy all week. I hope I can ______ ______ ______ cleaning the garage this weekend.
The teacher explained the idea in a simple way. She managed to ______ it ______ to the class.
He did not want to pay for the damage. He tried to ______ ______ ______ paying for it.
She wanted to help with the local project, so she decided to ______ ______ ______ it.
————————————————
Full version:
We have many old clothes at home. We need to get rid of them.
I finally found the information I needed. It was difficult to get hold of it.
At first, the new computer was difficult to use. After a few days, I started to get the hang of it.
The newspapers did not know about the story at first. They later got wind of it.
The children were playing loudly, and soon the situation got out of hand.
The manager has many problems at the moment. She needs to get on top of the situation.
The new system is difficult. We are still trying to get to grips with it.
I have been very busy, so I haven’t got around to answering your email.
He broke the rule, but the teacher did not punish him. He got away with breaking it.
She did not want to do the work, so she tried to get out of it.
We need to solve this problem. Let’s get down to it now.
I have finished this part of the job. Now let’s get down to the next part.
I tried to explain the problem, but I could not get through to him.
I heard about the meeting from a friend. She had got wind of the plan.
He wanted revenge after his friend hurt him. He wanted to get back at him.
I finally managed to contact the manager. I got hold of her this morning.
She is learning a new computer program. It took her some time to get the hang of it.
We have a lot of work today. We need to get down to business.
The company has a new project. Several other companies want to get in on it.
I did not have time to clean my room last week. I never got around to it.
The police knew that he had broken the rule, but he got away with it.
The problem became worse because nobody controlled it. It got out of hand.
I called him several times, but he would not listen. I could not get through to him.
She has not replied to my email. I will get hold of her next week.
He heard something about the new plan before the meeting. He got wind of it.
We have talked about the first topic for an hour. Now we should get down to the next one.
I have been busy all week. I hope I can get around to cleaning the garage this weekend.
The teacher explained the idea in a simple way. She managed to get it across to the class.
He did not want to pay for the damage. He tried to get out of paying for it.
She wanted to help with the local project, so she decided to get in on it.
######################
TURN + PREPOSITION – A2
Verb
A1 definition
Example
turn on
start a machine or light
Turn on the light.
turn off
stop a machine or light
Turn off the TV.
turn up
make something louder
Turn up the music.
turn down
make something quieter
Turn down the radio.
turn around
face the other way
Turn around, please.
turn back
go back
We turned back.
turn over
move to the other side
Turn over the page.
turn into
change into something else
Water turns into ice.
turn out
happen in the end
It turned out well.
turn away
move away
He turned away.
turn to
go to someone for help
She turned to her teacher.
turn towards
face a direction
He turned towards me.
turn against
stop supporting someone
They turned against him.
turn from
move away from something
She turned from the door.
turn aside
move to one side
He turned aside.
turn back from
stop going somewhere
We turned back from the river.
turn in
give something to a person
Please turn in your homework.
turn in
go to bed
I usually turn in at ten.
turn down
refuse an offer
She turned down the job.
turn over
give control to someone
He turned over the business to his son.
turn up
arrive or appear
He turned up late.
turn out
be present at an event
Many people turned out.
turn around
change a bad situation
The new manager turned the hotel around.
######################
Fill in the missing phrasal verb – turn
Please ________ the lights before you leave the room.
The company was in trouble, but the new manager ________ it ________.
We had to ________ because the road was closed.
She ________ the job because the salary was too low.
Can you ________ the radio? I can’t hear it.
He ________ his teacher for help with the problem.
The weather was bad, so we ________ from the mountain.
Please ________ your homework before Friday.
The water will ________ ice when the temperature is low.
He ________ when he heard someone calling his name.
Many students ________ for the school event.
Please ________ the page and look at the picture.
She ________ the door and walked into the room.
I usually ________ at about 10:30 p.m.
He ________ late for the meeting.
They ________ him after he made the decision.
Please ________ the TV. It’s too loud.
She ________ the door and walked away.
We ________ the river because the water was too deep.
The party ________ very well in the end.
He ________ the business ________ to his son.
Please ________ the light. It is getting dark.
He ________ me when I called his name.
The team was losing, but the coach ________ the situation ________.
She ________ her manager when she needed advice.
They ________ the offer because it was not good enough.
He ________ from the window and looked at the door.
The students ________ their homework to the teacher.
We ________ when we saw the dangerous road.
She ________ the other way when she saw him.
The temperature was very low, and the water ________ ice.
He ________ at the restaurant without calling first.
A large crowd ________ at the concert.
He ________ the page to read the other side.
She ________ the road and walked towards the hotel.
I am tired. I think I will ________ early tonight.
The new plan ________ to be a great success.
He ________ the music because the baby was sleeping.
She ________ her friend when she needed advice.
The company ________ the old manager after he left.
He ________ the hotel around after several difficult years.
They ________ from the door when they heard the alarm.
The manager ________ the business ________ to his daughter.
Please ________ the computer when you have finished.
———————————–
Answer key:
Please turn off the lights before you leave the room.
The company was in trouble, but the new manager turned it around.
We had to turn back because the road was closed.
She turned down the job because the salary was too low.
Can you turn up the radio? I can’t hear it.
He turned to his teacher for help with the problem.
The weather was bad, so we turned back from the mountain.
Please turn in your homework before Friday.
The water will turn into ice when the temperature is low.
He turned around when he heard someone calling his name.
Many students turned out for the school event.
Please turn over the page and look at the picture.
She turned towards the door and walked into the room.
I usually turn in at about 10:30 p.m.
He turned up late for the meeting.
They turned against him after he made the decision.
Please turn down the TV. It’s too loud.
She turned away from the door and walked away.
We turned back from the river because the water was too deep.
The party turned out very well in the end.
He turned over the business to his son.
Please turn on the light. It is getting dark.
He turned towards me when I called his name.
The team was losing, but the coach turned the situation around.
She turned to her manager when she needed advice.
They turned down the offer because it was not good enough.
He turned from the window and looked at the door.
The students turned in their homework to the teacher.
We turned back when we saw the dangerous road.
She turned around when she saw him.
The water turned into ice.
He turned up at the restaurant without calling first.
A large crowd turned out at the concert.
He turned over the page to read the other side.
She turned towards the road and walked towards the hotel.
I am tired. I think I will turn in early tonight.
The new plan turned out to be a great success.
He turned down the music because the baby was sleeping.
She turned to her friend when she needed advice.
The company turned against the old manager after he left.
He turned the hotel around after several difficult years.
They turned away from the door when they heard the alarm.
The manager turned over the business to his daughter.
Please turn off the computer when you have finished.
######################
TAKE + PREPOSITION — B2
Verb
B1 definition
Example
take after
look or behave like a family member
She takes after her mother.
take apart
separate something into pieces
He took the computer apart.
take away
remove something
The waiter took the plates away.
take back
return something
I took the shirt back to the shop.
take back
say that you no longer mean something
I take back what I said.
take down
remove something from a high place
They took down the old sign.
take down
write information
Please take down my address.
take in
understand something
I couldn’t take in all the information.
take in
allow someone to stay in your home
They took in a young student.
take off
leave the ground
The plane took off at 9:00.
take off
remove clothes
He took off his jacket.
take off
suddenly become successful
Her business took off quickly.
take on
accept work or responsibility
She took on a new job.
take on
employ someone
The hotel is taking on new staff.
take out
remove something
Take the books out of the bag.
take out
invite someone somewhere
He took his wife out for dinner.
take over
get control of something
A new manager took over the hotel.
take over
do someone else’s job for a while
Can you take over for me?
take to
begin to like someone or something
The children took to their new teacher.
take up
start a new activity
He took up tennis last year.
take up
use time or space
This job takes up a lot of time.
take up
accept an offer or opportunity
She took up the offer.
take along
bring someone or something with you
Take your passport along.
take around
show someone a place
She took us around the hotel.
take through
explain something step by step
He took me through the process.
take out on
treat someone badly because you are angry
Don’t take your anger out on me.
Fill in the blanks
The new manager will __________ the hotel next month.
Please __________ my name and telephone number.
Maria really __________ her older sister.
The plane __________ exactly on time.
This large table __________ too much space.
The waiter __________ the empty plates.
I didn’t understand the instructions at first, but I finally __________ them.
Can you __________ me __________ the new computer system?
She decided to __________ swimming last year.
The hotel is __________ ten new employees.
He __________ his coat because he was hot.
They __________ a young student who needed a place to stay.
The company has __________ a lot of new work this year.
Please __________ your passport when you travel.
I __________ the shoes __________ to the shop because they were too small.
Don’t __________ your problems __________ your family.
The children quickly __________ their new teacher.
He __________ his wife __________ for dinner on Saturday.
The manager asked me to __________ while she was away.
They __________ the old sign from the wall.
She __________ the offer because it was a good opportunity.
He __________ the computer __________ to see what was wrong.
Her small business __________ very quickly after one year.
The guide __________ us __________ the old town.
I __________ what I said yesterday.
The waiter __________ the food after the guests finished eating.
The children __________ the game very quickly.
He __________ the books __________ of his bag.
She __________ a new job with more responsibility.
The airline staff __________ the passengers __________ the safety procedure.
The hotel __________ several new workers this year.
I couldn’t __________ all the information during the meeting.
Please __________ your jacket before you sit down.
The manager __________ the company after the owner retired.
He __________ his brother __________ for dinner.
We decided to __________ the old machine __________ to understand how it worked.
She __________ the opportunity to study abroad.
Can you __________ my work __________ for a few minutes?
The plane __________ just after sunrise.
They __________ several families during the difficult winter.
He __________ his father and has the same sense of humour.
This meeting is __________ too much of my time.
The hotel manager __________ me __________ the new system step by step.
Please __________ these plates __________.
She __________ tennis when she was 30.
The company __________ the old business last year.
I __________ my jacket __________ because I was cold again.
He __________ the old poster __________ from the wall.
She __________ the job after thinking about it for two days.
What do you usually __________ when you travel?
Don’t __________ your anger __________ me.
The manager __________ the new employee __________ the hotel.
—————————————–
Answer key
The new manager will take over the hotel next month.
Please take down my name and telephone number.
Maria really takes after her older sister.
The plane took off exactly on time.
This large table takes up too much space.
The waiter took away the empty plates.
I didn’t understand the instructions at first, but I finally took in them.
Can you take me through the new computer system?
She decided to take up swimming last year.
The hotel is taking on ten new employees.
He took off his coat because he was hot.
They took in a young student who needed a place to stay.
The company has taken on a lot of new work this year.
Please take along your passport when you travel.
I took the shoes back to the shop because they were too small.
Don’t take your problems out on your family.
The children quickly took to their new teacher.
He took his wife out for dinner on Saturday.
The manager asked me to take over while she was away.
They took down the old sign from the wall.
She took up the offer because it was a good opportunity.
He took the computer apart to see what was wrong.
Her small business took off very quickly after one year.
The guide took us around the old town.
I take back what I said yesterday.
The waiter took away the food after the guests finished eating.
The children took to the game very quickly.
He took the books out of his bag.
She took on a new job with more responsibility.
The airline staff took the passengers through the safety procedure.
The hotel is taking on several new workers this year.
I couldn’t take in all the information during the meeting.
Please take off your jacket before you sit down.
The manager took over the company after the owner retired.
He took his brother out for dinner.
We decided to take the old machine apart to understand how it worked.
She took up the opportunity to study abroad.
Can you take over my work for a few minutes?
The plane took off just after sunrise.
They took in several families during the difficult winter.
He takes after his father and has the same sense of humour.
This meeting is taking up too much of my time.
The hotel manager took me through the new system step by step.
Please take away these plates.
She took up tennis when she was 30.
The company took over the old business last year.
I took off my jacket because I was cold again.
He took down the old poster from the wall.
She took on the job after thinking about it for two days.
What do you usually take along when you travel?
Don’t take your anger out on me.
The manager took the new employee around the hotel.
Babies learn a language by listening. They use their ears to hear sounds. Their brain remembers these sounds. Babies connect sounds with people and things. They listen to their parents. Then they copy the sounds they hear. They imitate words. Slowly, babies learn to speak.
Instructions: Complete each sentence with the correct form of the verb in brackets. Choose the right tense: Present Simple, Present Progressive, Past Simple, Past Perfect, Future (plan – going to), or Future (no plan – will).
I ______ (watch) TV every evening.
She ______ (cook) dinner right now.
We ______ (visit) London last summer.
I ______ (help) you with your bags. (decide now)
He ______ (leave) before I arrived.
They ______ (build) a new house. (already planned)
My father ______ (drink) coffee every morning.
Look! The dog ______ (run) in the garden.
She ______ (buy) a new car last week.
I ______ (study) English next year. (already planned)
We ______ (finish) dinner before he called.
It’s hot in here. I ______ (open) the window.
Birds ______ (fly) south in winter.
He ______ (read) a book at the moment.
I ______ (lose) my keys yesterday.
They ______ (already eat) when we came.
She ______ (visit) her grandmother tomorrow. (already planned)
My phone is ringing. I ______ (answer) it.
Water ______ (boil) at 100 degrees.
We ______ (learn) English now.
He ______ (go) to the market this morning.
I ______ (study) French before I moved to Spain.
She ______ (cook) pasta tonight. (already planned)
Wait, I ______ (carry) that for you.
My sister ______ (work) in a hospital.
They ______ (play) football in the park.
I ______ (see) a movie last night.
She ______ (clean) the house before her guests came.
We ______ (travel) to Italy in June. (already planned)
I’m tired. I ______ (go) to bed early.
The shop ______ (open) at nine o’clock.
He ______ (write) an email right now.
We ______ (play) basketball yesterday.
They ______ (leave) the party before midnight.
I ______ (call) my mother later. (already planned)
It’s raining. I ______ (take) an umbrella.
Cats ______ (sleep) a lot during the day.
She ______ (talk) on the phone now.
I ______ (cook) dinner for my family last night.
He ______ (never see) snow before he visited Canada.
We ______ (move) to a new apartment. (already planned)
The baby is crying. I ______ (check) on her.
My brother ______ (play) guitar every weekend.
Listen! Someone ______ (knock) on the door.
They ______ (visit) the museum on Sunday.
She ______ (finish) her homework before dinner.
I ______ (meet) my friends this evening. (already planned)
I don’t understand this. I ______ (ask) the teacher.
Trains ______ (leave) every hour from this station.
He ______ (drive) to work at the moment.
We ______ (miss) the bus this morning.
I ______ (already leave) when you called me.
She ______ (start) a new job next month. (already planned)
The bag is heavy. I ______ (help) you carry it.
My grandmother ______ (cook) delicious food.
They ______ (watch) a movie together.
He ______ (finish) his work at six o’clock.
We ______ (eat) breakfast before the sun came up.
I ______ (buy) a new laptop soon. (already planned)
The phone battery is low. I ______ (charge) it.
##############
Answers:
I watch TV every evening.
She is cooking dinner right now.
We visited London last summer.
I will help you with your bags.
He had left before I arrived.
They are going to build a new house.
My father drinks coffee every morning.
Look! The dog is running in the garden.
She bought a new car last week.
I am going to study English next year.
We had finished dinner before he called.
It’s hot in here. I will open the window.
Birds fly south in winter.
He is reading a book at the moment.
I lost my keys yesterday.
They had already eaten when we came.
She is going to visit her grandmother tomorrow.
My phone is ringing. I will answer it.
Water boils at 100 degrees.
We are learning English now.
He went to the market this morning.
I had studied French before I moved to Spain.
She is going to cook pasta tonight.
Wait, I will carry that for you.
My sister works in a hospital.
They are playing football in the park.
I saw a movie last night.
She had cleaned the house before her guests came.
We are going to travel to Italy in June.
I’m tired. I will go to bed early.
The shop opens at nine o’clock.
He is writing an email right now.
We played basketball yesterday.
They had left the party before midnight.
I am going to call my mother later.
It’s raining. I will take an umbrella.
Cats sleep a lot during the day.
She is talking on the phone now.
I cooked dinner for my family last night.
He had never seen snow before he visited Canada.
We are going to move to a new apartment.
The baby is crying. I will check on her.
My brother plays guitar every weekend.
Listen! Someone is knocking on the door.
They visited the museum on Sunday.
She had finished her homework before dinner.
I am going to meet my friends this evening.
I don’t understand this. I will ask the teacher.
Trains leave every hour from this station.
He is driving to work at the moment.
We missed the bus this morning.
I had already left when you called me.
She is going to start a new job next month.
The bag is heavy. I will help you carry it.
My grandmother cooks delicious food.
They are watching a movie together.
He finished his work at six o’clock.
We had eaten breakfast before the sun came up.
I am going to buy a new laptop soon.
The phone battery is low. I will charge it.
#########################
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Please use the box below to write your feedback. Only I can read it. It is not public.
Babies learn a language by listening. They use their ears to hear sounds. Their brain remembers these sounds. Babies connect sounds with people and things. They listen to their parents. Then they copy the sounds they hear. They imitate words. Slowly, babies learn to speak.
my visit to Rang Solok Baralek Gadang in West Sumatra
Dear Peter,
I want to tell you about a special event I visited during my trip through West Sumatra. It was called Rang Solok Baralek Gadang. The event took place in Solok from 10 to 12 September 2026. I was happy to be there because I wanted to see more of the local culture and daily life.
The festival took place in a large area of rice fields. This was one of the things I liked most. We were not in a city centre or inside a large building. We were surrounded by green fields, small roads and local people. Farmers and other people from the area were part of the event. The rice fields made the festival feel very connected to local life.
There were many traditional activities during the event. I saw people wearing traditional clothes and taking part in dances and music. There was also Silek, a traditional Minangkabau martial art. Another interesting part was Randai. It is a traditional performance with music, movement and stories. Many people watched the performances, and the atmosphere was friendly and lively.
I also saw traditional games and kites. There were small stalls where local people sold food, drinks and other products. Many families came to the festival, so it was not only an event for tourists. It was also a meeting place for people from the local area.
For me, the best part was being able to see local culture in a real village and farming setting. I could see how important rice is for the people of Solok. The festival helped me understand more about Minangkabau culture and life in West Sumatra.
I was very happy that I visited Rang Solok Baralek Gadang. It was a different experience from the usual tourist attractions, and I will remember it for a long time.
Best wishes,
Wolfgang
_____________________________
Vocabulary:
Word / Phrase
A1 definition
an event
something special that people come to see or do
to be surrounded
to have people or things all around you
to be connected to local life
to be an important part of life in the local area
traditional
from the culture and history of a place
an activity
something that people do
activities
more than one activity
to take part in something
to join an activity or event
martial art
a sport or fighting skill from a country or culture
a performance
when people dance, act, sing or play music for other people
a friendly atmosphere
a place or event where people are kind and nice to each other
a kite
a light object that flies in the air on a long string
a food stall
a small place where people sell food
a farming setting
a place with farms, fields and farming activities
an experience
something that happens to you and that you see, do or feel
usual
normal; something that happens or is seen often
to remember
to keep something in your mind and not forget it
##################
Match the words with the definitions
Words
an event
to be surrounded
traditional
an activity
to take part in something
martial art
a performance
a friendly atmosphere
a kite
a food stall
a farming setting
an experience
usual
to remember
to be connected to local life
Definitions
A. something that happens to you and that you see, do or feel B. a small place where people sell food C. to join an activity or event D. normal; something that happens or is seen often E. something special that people come to see or do F. from the culture and history of a place G. to keep something in your mind and not forget it H. a place with farms, fields and farming activities I. a light object that flies in the air on a long string J. something that people do K. to have people or things all around you L. a sport or fighting skill from a country or culture M. when people dance, act, sing or play music for other people N. a place or event where people are kind and nice to each other O. to be an important part of life in the local area
Something that happens to you and that you see, do or feel.
A small place where people sell food.
To join an activity or event.
Normal; something that happens or is seen often.
Something special that people come to see or do.
From the culture and history of a place.
To keep something in your mind and not forget it.
A place with farms, fields and farming activities.
A light object that flies in the air on a long string.
Something that people do.
To have people or things all around you.
A sport or fighting skill from a country or culture.
When people dance, act, sing or play music for other people.
A place or event where people are kind and nice to each other.
To be an important part of life in the local area.
Words
A. a farming setting B. a kite C. an activity D. a food stall E. an event F. an experience G. a performance H. a friendly atmosphere I. martial art J. to be connected to local life K. to be surrounded L. to remember M. to take part in something N. traditional O. usual
Rang Solok Baralek Gadang took place from 10 to 12 September 2026.
Wolfgang visited the festival because he wanted to see more of the local culture.
The festival took place inside a large building. True is: The festival took place in a large area of rice fields.
Local farmers were part of the event.
Wolfgang saw people wearing traditional clothes.
Silek is a traditional Minangkabau dance. True is: Silek is a traditional Minangkabau martial art.
Randai includes music, movement and stories.
The festival was only for tourists. True is: The festival was also a meeting place for local people, not only tourists.
Local people sold food, drinks and other products at small stalls.
The festival took place in a large area of rice fields.
Wolfgang did not see any traditional games. True is: Wolfgang saw traditional games and kites.
Many families came to the festival.
The atmosphere at the festival was unfriendly and quiet. True is: The atmosphere at the festival was friendly and lively.
Wolfgang saw traditional kites at the event.
The festival helped Wolfgang understand more about Minangkabau culture.
Wolfgang went to the festival mainly to visit museums. True is: Wolfgang went to the festival mainly to see more of the local culture and daily life.
Rice was an important part of local life in the area.
Wolfgang said the festival was the same as the usual tourist attractions. True is: Wolfgang said the festival was different from the usual tourist attractions.
People from the local area came to the festival.
Wolfgang was unhappy that he visited Rang Solok Baralek Gadang. True is: Wolfgang was very happy that he visited Rang Solok Baralek Gadang.
#####################
Multiple Choice – choose the correct answer: A, B or C.
Where did Rang Solok Baralek Gadang take place? A. In a large hotel B. In a large area of rice fields C. In a city centre
When did the festival take place? A. 12–14 September 2026 B. 8–10 September 2026 C. 10–12 September 2026
Why did Wolfgang visit the event? A. To see local culture and daily life B. To visit a museum C. To go shopping
What was around the festival area? A. Large buildings B. Green rice fields C. Busy airports
What did Wolfgang see people wearing? A. Sports clothes B. School uniforms C. Traditional clothes
What is Silek? A. A Minangkabau martial art B. A traditional game C. A local drink
What is Randai? A. A type of food B. A farming tool C. A traditional performance
What does Randai include? A. Food and drinks B. Music, movement and stories C. Boats and fishing
Who sold things at small stalls? A. Local people B. Hotel guests C. Foreign visitors
Who came to the festival? A. Only tourists B. Only farmers C. Many families
What did Wolfgang see at the event? A. Traditional kites B. Large boats C. Modern cars
How was the atmosphere? A. Empty and quiet B. Friendly and lively C. Cold and serious
What did Wolfgang learn more about? A. European culture B. Modern technology C. Minangkabau culture
What was special for Wolfgang? A. It was in a village and farming setting. B. It was inside a large building. C. It was only for tourists.
What was important for local people? A. Museums B. Rice C. Shopping centres
__________________________
Answer Key: 1 B, 2 C, 3 A, 4 B, 5 C, 6 A, 7 C, 8 B, 9 A, 10 C, 11 A, 12 B, 13 C, 14 A, 15 B
##################
Cause and Effect – match each cause with the correct effect.
Wolfgang wanted to see local culture.
The festival took place in rice fields.
Local farmers joined the event.
People wore traditional clothes.
Wolfgang watched Silek.
Wolfgang watched Randai.
Many families came to the festival.
Local people had small stalls.
The atmosphere was friendly.
Wolfgang saw the rice fields.
The festival was not only for tourists.
Wolfgang visited Rang Solok Baralek Gadang.
Effects
A. He saw a traditional Minangkabau martial art. B. He could see local products. C. He learned more about Minangkabau culture. D. The event felt connected to local life. E. He saw people in traditional clothes. F. The festival had a lively atmosphere. G. He saw farming as part of local life. H. He could learn about daily life. I. They were part of the event. J. He saw music, movement and stories. K. The event was also for local people. L. He remembered the experience for a long time.
_________________________
Answer Key
1 H, 2 D, 3 I, 4 E, 5 A, 6 J, 7 F, 8 B, 9 F, 10 G, 11 K, 12 L ##################
Match the sentence halves
Wolfgang visited a special event
The festival took place
He wanted to see more
The area was surrounded
Local farmers were
People wore
Silek is
Randai is a traditional performance
Many people watched
Local people sold
Many families came
The festival was also
Wolfgang could see how important rice was
He will remember the festival
A. traditional clothes. B. part of the event. C. in Solok, West Sumatra. D. for the people of Solok. E. in a large area of rice fields. F. with music, movement and stories. G. more about Minangkabau culture. H. a traditional Minangkabau martial art. I. the performances. J. food, drinks and other products. K. a meeting place for local people. L. from the usual tourist attractions. M. from 10 to 12 September 2026. N. for a long time.
___________________________
Answers: 1 C, 2 E, 3 G, 4 M, 5 B, 6 A, 7 H, 8 F, 9 I, 10 J, 11 D, 12 K, 13 L, 14 N
___________________________
Correct version:
Wolfgang visited a special event in Solok, West Sumatra.
The festival took place in a large area of rice fields.
He wanted to see more about local culture and daily life.
The area was surrounded by green fields, small roads and local people.
Local farmers were part of the event.
People wore traditional clothes.
Silek is a traditional Minangkabau martial art.
Randai is a traditional performance with music, movement and stories.
Many people watched the performances.
Local people sold food, drinks and other products.
Many families came to the festival.
The festival was also a meeting place for local people.
Wolfgang could see how important rice was for the people of Solok.
He will remember the festival for a long time.
###################
Find the Information in the text and complete the sentences
Rang Solok Baralek Gadang took place from __________ to __________ September 2026.
The festival took place in a large area of __________.
Wolfgang was surrounded by green fields, small roads and __________.
Farmers and other people from the area were __________ of the event.
People took part in dances and __________.
Silek is a traditional Minangkabau __________ art.
Randai is a traditional __________.
Local people sold food, drinks and other __________.
Many __________ came to the festival.
Wolfgang learned more about Minangkabau culture and __________.
Wolfgang saw people wearing __________ clothes.
The atmosphere at the festival was friendly and __________.
Wolfgang could see how important __________ was for the people of Solok.
The festival was different from the usual tourist __________.
——————————————–
Correct version:
Rang Solok Baralek Gadang took place from 10 to 12 September 2026.
The festival took place in a large area of rice fields.
Wolfgang was surrounded by green fields, small roads and local people.
Farmers and other people from the area were part of the event.
People took part in dances and music.
Silek is a traditional Minangkabau martial art.
Randai is a traditional performance.
Local people sold food, drinks and other products.
Many families came to the festival.
Wolfgang learned more about Minangkabau culture and life.
Wolfgang saw people wearing traditional clothes.
The atmosphere at the festival was friendly and lively.
Wolfgang could see how important rice was for the people of Solok.
The festival was different from the usual tourist attractions.
#####################
Who or What? What does the _word _ refer to?
_It_ was called Rang Solok Baralek Gadang. → ____________________
_This_ was one of the things Wolfgang liked most. → ____________________
_W_e were surrounded by green fields. → _____________________
_It_ is a traditional performance. → ____________________
_They_ came to the festival. → ____________________
_It_ was also a meeting place for local people. → ____________________
_I_ could see how important rice was. → ____________________
_It_ was a different experience from the usual tourist attractions. → ____________________
_This_ was the best part for Wolfgang. → ____________________
_They_ were part of the event. → ____________________
_It_ helped Wolfgang understand more about Minangkabau culture. → ____________________
_We_ were not in a city centre. → ____________________
_It_ was called Rang Solok Baralek Gadang. → ____________________
_They_ sold food, drinks and other products. → ____________________
—————————————-
Correct answers:
It was called Rang Solok Baralek Gadang. → Rang Solok Baralek Gadang
This was one of the things I liked most. → The large area of rice fields
We were not in a city centre or inside a large building. → Wolfgang and the people with him
It is a traditional performance with music, movement and stories. → Randai
They were part of the event. → Farmers and other people from the area
It was also a meeting place for people from the local area. → The festival
I could see how important rice is for the people of Solok. → Wolfgang
It was a different experience from the usual tourist attractions. → The festival
This was one of the things I liked most. → The large area of rice fields
They came to the festival. → Many families
It helped me understand more about Minangkabau culture and life in West Sumatra. → The festival
We were surrounded by green fields, small roads and local people. → Wolfgang and the people with him
It was called Rang Solok Baralek Gadang. → The special event
They sold food, drinks and other products. → Local people
#################
Find the evidence – find a sentence or phrase in the text that gives the answer.
How do we know that the festival was connected to farming?
How do we know that local people took part?
How do we know that the festival had traditional activities?
How do we know that Randai is not simply a dance?
How do we know that the festival was not only for tourists?
How do we know that families attended?
How do we know that Wolfgang enjoyed the setting?
How do we know that rice is important in the area?
How do we know that the atmosphere was positive?
How do we know that Wolfgang learned something from the festival?
How do we know that Wolfgang wanted to experience local life?
How do we know that the festival included activities for local people?
How do we know that Wolfgang saw traditional culture at the event?
How do we know that Wolfgang thought the festival was memorable?
___________________________________
Answers:
How do we know that the festival was connected to farming? “The festival took place in a large area of rice fields.”
How do we know that local people took part? “Farmers and other people from the area were part of the event.”
How do we know that the festival had traditional activities? “There were many traditional activities during the event.”
How do we know that Randai is not simply a dance? “It is a traditional performance with music, movement and stories.”
How do we know that the festival was not only for tourists? “Many families came to the festival, so it was not only an event for tourists.”
How do we know that families attended? “Many families came to the festival.”
How do we know that Wolfgang enjoyed the setting? “This was one of the things I liked most.”
How do we know that rice is important in the area? “I could see how important rice is for the people of Solok.”
How do we know that the atmosphere was positive? “The atmosphere was friendly and lively.”
How do we know that Wolfgang learned something from the festival? “The festival helped me understand more about Minangkabau culture and life in West Sumatra.”
How do we know that Wolfgang wanted to experience local life? “I was happy to be there because I wanted to see more of the local culture and daily life.”
How do we know that the festival was also important for local people? “It was also a meeting place for people from the local area.”
How do we know that Wolfgang saw traditional culture at the event? “I saw people wearing traditional clothes and taking part in dances and music.”
How do we know that Wolfgang thought the festival was memorable? “I will remember it for a long time.”
##################
Short answers – answer the questions with short answers.
Where did the festival take place?
Why did Wolfgang want to visit the festival?
What could Wolfgang see around the festival?
Who was part of the event?
What did people wear?
What is Silek?
What is Randai?
What did local people sell?
Who came to the festival?
How was the atmosphere?
What was important for the people of Solok?
Why will Wolfgang remember the festival?
When did the festival take place?
What traditional activities did Wolfgang see?
What did the festival help Wolfgang understand?
_________________________
Correct answers:
Where did the festival take place? → In Solok, West Sumatra.
Why did Wolfgang want to visit the festival? → To see local culture and daily life.
What could Wolfgang see around the festival? → Green fields, small roads and local people.
Who was part of the event? → Farmers and other local people.
What did people wear? → Traditional clothes.
What is Silek? → A traditional Minangkabau martial art.
What is Randai? → A traditional performance.
What did local people sell? → Food, drinks and other products.
Who came to the festival? → Many families.
How was the atmosphere? → Friendly and lively.
What was important for the people of Solok? → Rice.
Why will Wolfgang remember the festival? → It was a different experience.
When did the festival take place? → From 10 to 12 September 2026.
What traditional activities did Wolfgang see? → Dances, music, Silek, Randai, games and kites.
What did the festival help Wolfgang understand? → Minangkabau culture and life in West Sumatra.
########################
Fill in the Vocabulary
to remember · a farming setting · traditional · activities · food stalls · to be surrounded · a performance · an event · kites · activity· to take part in something · a friendly atmosphere · martial art · to be connected to local life · an experience · usual
Rang Solok Baralek Gadang
Rang Solok Baralek Gadang was __________ in Solok, West Sumatra. It took place from 10 to 12 September 2026. Wolfgang wanted __________ and see more of the local culture and daily life.
The festival was held in __________. Wolfgang was happy __________ by green fields, small roads and local people. The setting seemed __________, because the festival was close to rice fields and local farming.
There were many traditional __________ during the event. One interesting __________ was Silek, a traditional Minangkabau __________. People also wore __________ clothes.
Another interesting part was Randai. It is __________ with music, movement and stories. Wolfgang also saw traditional games and __________.
There were small __________ where local people sold food, drinks and other products. Many families came to the festival, and the event had __________.
For Wolfgang, the festival was __________. It was different from the __________ tourist attractions. Wolfgang wants __________ the festival for a long time.
——————————————- Correct version:
Rang Solok Baralek Gadang
Rang Solok Baralek Gadang was an event in Solok, West Sumatra. It took place from 10 to 12 September 2026. Wolfgang wanted to take part in something and see more of the local culture and daily life.
The festival was held in a farming setting. Wolfgang was happy to be surrounded by green fields, small roads and local people. The setting seemed to be connected to local life, because the festival was close to rice fields and local farming.
There were many traditional activities during the event. One interesting activity was Silek, a traditional Minangkabau martial art. People also wore traditional clothes.
Another interesting part was Randai. It is a performance with music, movement and stories. Wolfgang also saw traditional games and kites.
There were food stalsl where local people sold food, drinks and other products. Many families came to the festival, and the event had a friendly atmosphere.
For Wolfgang, the festival was an experience. It was different from the usual tourist attractions. Wolfgang wants to remember the festival for a long time.
#####################
Match the interview – questions and answers
Questions
Interviewer: Where did you go during your trip through West Sumatra?
Interviewer: Why did you visit Rang Solok Baralek Gadang?
Interviewer: When did the festival take place?
Interviewer: Where was the festival?
Interviewer: What could you see around the festival area?
Interviewer: Who joined the event?
Interviewer: What did people wear?
Interviewer: What is Silek?
Interviewer: What is Randai?
Interviewer: What did local people sell?
Interviewer: Who came to the festival?
Interviewer: How was the atmosphere?
Interviewer: What did you learn from the festival?
Interviewer: What was the best part for you?
Interviewer: Why will you remember the festival?
Answers
A. They offered food, drinks and other products.
B. It is a traditional Minangkabau martial art.
C. Many families attended the festival.
D. I travelled to Solok in West Sumatra.
E. It happened from 10 to 12 September 2026.
F. Green fields, small roads and local people were around the festival area.
G. It is a traditional performance with music, movement and stories.
H. I wanted to discover local culture and daily life.
I. They had traditional clothes on.
J. Farmers and other people from the area were part of it.
K. It was friendly and lively.
L. I discovered more about Minangkabau culture and life in West Sumatra.
M. The festival took place in a large area of rice fields.
N. Seeing local culture in a real village and farming setting was the best part.
O. I will keep the experience in my mind for a long time.
Babies learn a language by listening. They use their ears to hear sounds. Their brain remembers these sounds. Babies connect sounds with people and things. They listen to their parents. Then they copy the sounds they hear. They imitate words. Slowly, babies learn to speak.
Babies learn a language by listening. They use their ears to hear sounds. Their brain remembers these sounds. Babies connect sounds with people and things. They listen to their parents. Then they copy the sounds they hear. They imitate words. Slowly, babies learn to speak.
Babies learn a language by listening. They use their ears to hear sounds. Their brain remembers these sounds. Babies connect sounds with people and things. They listen to their parents. Then they copy the sounds they hear. They imitate words. Slowly, babies learn to speak.
He walked ___ the park in the direction of the lake.
Answer Key
1 at, 2 in, 3 on, 4 to, 5 under, 6 on, 7 in, 8 to, 9 in, 10 across, 11 at, 12 on, 13 in, 14 through, 15 near, 16 at, 17 to, 18 into, 19 onto, 20 out of, 21 on, 22 in, 23 between, 24 towards, 25 in, 26 near, 27 at, 28 into, 29 over, 30 during, 31 at, 32 on, 33 on, 34 under, 35 into, 36 in, 37 across, 38 across, 39 onto, 40 into, 41 in, 42 after, 43 at, 44 between, 45 through, 46 to, 47 in, 48 out of, 49 towards, 50 on, 51 in, 52 in, 53 on, 54 under, 55 into, 56 at, 57 along, 58 through, 59 onto, 60 out of, 61 in, 62 near, 63 at, 64 between, 65 into, 66 before, 67 to, 68 over, 69 on, 70 out of, 71 on, 72 in, 73 in, 74 near, 75 across, 76 between, 77 at, 78 to, 79 onto, 80 into, 81 in, 82 on, 83 at, 84 through, 85 through, 86 to, 87 over, 88 out of, 89 near, 90 on, 91 at, 92 in, 93 on, 94 across, 95 to, 96 into, 97 onto, 98 in, 99 between, 100 towards.
_______________________
Full version
We will meet <at> 8 o’clock.
She lives <in> London.
The book is <on> the table.
He went <to> the supermarket.
The cat is sleeping <under> the chair.
They arrived <on> Monday.
She was born <in> 1998.
Please come <to> my office.
The children are <in> the classroom.
He walked <across> the road.
We usually have dinner <at> 7 pm.
The picture is <on> the wall.
He put his phone <in> his pocket.
They walked <through> the park.
The hotel is <near> the airport.
I saw her <at> the bus stop.
We are going <to> the city centre.
The dog ran <into> the house.
He climbed <onto> the roof.
She took the keys <out of> her bag.
We have a meeting <on> Tuesday morning.
The children are playing <in> the garden.
He stood <between> two cars.
She walked <towards> the door.
I usually study <in> the evening.
The restaurant is <near> the bank.
They arrived <at> the hotel late.
He jumped <into> the water.
The plane flew <over> the mountains.
We stayed there <during> the three days.
The exam starts <at> 9:30.
I don’t work <on> Sunday.
There is a lamp <on> the table.
The shoes are <under> the bed.
She went <into> the room.
We travelled <in> August.
He walked <across> the bridge.
The children ran <across> the road.
Please put the glass <onto> the table.
She got <into> the car.
They were sitting <in> the classroom.
I will call you <after> dinner.
He arrived <at> the station before me.
The shop is <between> the school and the hotel.
She walked <through> the tunnel.
We went <to> the market in the morning.
The bird is <in> the tree.
He took the money <out of> his wallet.
They moved <towards> the door.
We met <on> Friday.
My birthday is <in> September.
The children are <in> the house.
He put the picture <on> the wall.
The ball is <under> the chair.
She went <into> the kitchen.
We arrived <at> 6 pm.
He walked <along> the river.
The car drove <through> the tunnel.
She climbed <onto> the bus.
They came <out of> the building.
I always have breakfast <in> the morning.
The hotel is <near> the station.
We saw him <at> the airport.
He sat <between> two friends.
She walked <into> the classroom.
The students studied <before> the exam.
They went <to> the museum.
The bird flew <over> the house.
He put the bag <on> the chair.
She took the book <out of> her backpack.
We arrived <on> Saturday afternoon.
The children are playing <in> the room.
He lives <in> a small village.
The restaurant is <near> my hotel.
She walked <across> the street.
The man stood <between> the two buildings.
I will see you <at> 5 pm.
They went <to> the swimming pool.
He climbed <onto> the wall.
She got <into> the taxi.
We have holidays <in> December.
The keys are <on> the table.
He waited <at> the hotel entrance.
The dog ran <through> the garden.
She walked <through> the door and entered.
They went <to> the river.
The plane flew <over> the city.
He took his shoes <out of> the box.
The school is <near> the park.
We arrived <on> Wednesday.
She works <at> night.
The children are <in> the playground.
He put his coat <on> the chair.
They walked <across> the road to the other side.
She went <to> the shop.
The cat jumped <into> the box.
He climbed <onto> the bus.
We travelled <in> 2026.
The restaurant is <between> the bank and the hotel.
He walked <towards> the park in the direction of the lake.
############################# ########################## Please use the box below to write your feedback. Only I can read it. It is not public.
Babies learn a language by listening. They use their ears to hear sounds. Their brain remembers these sounds. Babies connect sounds with people and things. They listen to their parents. Then they copy the sounds they hear. They imitate words. Slowly, babies learn to speak.
simple English can make a big difference in Asian hotels
Many tourists visit Asian countries every year. They stay in hotels in large cities, small towns, and popular tourist areas. When they stay in a hotel, they often need to speak English. They may want information, ask questions, or ask for help. However, English is not common in every part of Asia.
Because of this, communication can sometimes be difficult. A guest may ask a hotel worker a simple question, but the worker may not understand. The guest may repeat the question or use a translation app on a phone. Sometimes this works, but sometimes it does not. The guest can become frustrated and unhappy.
English is especially important for hotel workers who have contact with guests. At a minimum, front desk staff, restaurant staff, and bar staff should have enough English to communicate with international guests. These workers speak to guests every day. Front desk staff answer questions and help guests with their rooms. Restaurant staff take orders and answer questions about food and drinks. Bar staff also need to understand orders and simple questions.
Hotel workers do not need perfect English. They need English for common situations at work. They should be able to understand simple questions and give clear answers. They should also know useful words and sentences for their job.
Some hotels already help their staff improve their English. They give English lessons and let staff practise speaking. Staff can practise situations such as checking in a guest, taking a food order, or serving a drink. Some hotels also have workers with very good English. These workers can help other staff when there is a communication problem.
Other hotels do less to improve staff English. This can be a problem when many international guests stay at the hotel.
Better English can make hotel visits easier for both guests and staff. Guests can get help more easily, and staff can do their jobs with more confidence. Good communication can also help guests have a more pleasant stay.
___________________________
Vocabulary:
Word / phrase
A1 definition
popular
liked by many people
however
used to say something is different
to be common
to be found or seen in many places
communication
talking or sharing information with other people
to repeat
to say or do something again
a translation app
a phone app that changes words from one language to another
to become frustrated
to feel unhappy because something is difficult
especially
more than other people or things
at a minimum
the smallest number or amount needed
to understand orders
to know what a guest wants to eat or drink
a common situation
something that happens often
a useful word
a word that can help you in a situation
a sentence
words that together have a meaning
to improve one’s English
to make your English better
to practise speaking
to speak English to get better at it
confidence
the feeling that you can do something well
a pleasant day
a nice and enjoyable day
####################
Match the words with the definitions
popular
however
to be common
communication
to repeat
a translation app
to become frustrated
especially
at a minimum
to understand orders
a common situation
a useful word
a sentence
to improve one’s English
to practise speaking
confidence
a pleasant day
A. to make your English better B. a nice and enjoyable day C. to say or do something again D. liked by many people E. more than other people or things F. the feeling that you can do something well G. words that together have a meaning H. to know what a guest wants to eat or drink I. to feel unhappy because something is difficult J. something that happens often K. to speak English to get better at it L. talking or sharing information with other people M. the smallest number or amount needed N. used to say something is different O. to be found or seen in many places P. a phone app that changes words from one language to another Q. a word that can help you in a situation
a phone app that changes words from one language to another
more than other people or things
words that together have a meaning
to be found or seen in many places
the feeling that you can do something well
to know what a guest wants to eat or drink
to make your English better
something that happens often
A. confidence B. to improve one’s English C. popular D. a common situation E. to practise speaking F. especially G. a sentence H. to become frustrated I. a translation app J. to repeat K. a pleasant day L. a useful word M. communication N. however O. at a minimum P. to be common Q. to understand orders
Some tourists have problems communicating with hotel staff in English.
All hotel workers in Asia need perfect English. True is: Hotel workers do not need perfect English.
Front desk staff answer questions and help guests with their rooms.
English is common in every part of Asia. True is: English is not common in every part of Asia.
Restaurant staff take orders from guests.
Some guests use a translation app when they have a communication problem.
Bar staff do not need to understand guest orders. True is: Bar staff need to understand guest orders.
Hotel workers need English only for speaking to other hotel workers. True is: Hotel workers need English for common situations at work.
Some hotels give English lessons to their staff.
International guests never become frustrated when communication is difficult. True is: International guests can become frustrated when communication is difficult.
Staff can practise situations such as checking in a guest.
Only front desk staff have contact with guests. True is: Front desk, restaurant, and bar staff have contact with guests.
Some hotels have workers with very good English.
Better English can help staff work with more confidence.
Hotel workers need to speak perfect English to help international guests. True is: Hotel workers need enough English to communicate with international guests.
Restaurant staff may answer questions about food and drinks.
All hotels do a lot to improve their staff’s English. True is: Some hotels do less to improve their staff’s English.
Good communication can help guests have a more pleasant stay.
Translation apps always solve communication problems. True is: Translation apps sometimes work, but sometimes they do not.
Hotel staff who meet international guests do not need English. True is: Hotel staff who meet international guests need English.
##################
Match the sentence halves
Many tourists visit Asian countries
Guests often need to speak English
Communication can sometimes be difficult
A guest may ask a hotel worker
Some guests use a translation app
Hotel workers do not need
Front desk staff answer questions
Restaurant staff take orders
Bar staff need to understand
Some hotels give English lessons
Staff can practise situations
Some hotels have workers
Other hotels do less
Better English can make hotel visits
Guests can get help
Good communication can help guests
A. when they have a communication problem. B. more easily. C. who have very good English. D. every year. E. to improve their staff’s English. F. such as checking in a guest. G. orders and simple questions. H. when they stay in a hotel. I. a simple question. J. and help guests with their rooms. K. perfect English. L. easier for both guests and staff. M. to improve their English. N. from guests. O. when staff and guests do not understand each other. P. have a more pleasant stay.
Guests often need to speak English when they stay in a hotel.
Communication can sometimes be difficult when staff and guests do not understand each other.
A guest may ask a hotel worker a simple question.
Some guests use a translation app when they have a communication problem.
Hotel workers do not need perfect English.
Front desk staff answer questions and help guests with their rooms.
Restaurant staff take orders from guests.
Bar staff need to understand orders and simple questions.
Some hotels give English lessons to improve their staff’s English.
Staff can practise situations such as checking in a guest.
Some hotels have workers who have very good English.
Other hotels do less to improve their English.
Better English can make hotel visits easier for both guests and staff.
Guests can get help more easily.
Good communication can help guests have a more pleasant stay.
######################
Cause and effect – match
A guest uses a translation app.
Hotel workers practise speaking.
A guest needs information.
Restaurant staff speak English.
A hotel worker does not understand a guest.
Communication between staff and guests is good.
Some hotels have workers with very good English.
Bar staff understand orders.
A guest cannot communicate with hotel staff.
Hotels give staff English lessons.
Front desk staff speak English.
Staff can communicate clearly with guests.
Hotel staff have good English.
The guest repeats the question.
Hotel workers feel more confident.
Guests can get help more easily.
A. Guests can ask questions about food and drinks. B. The guest may have problems getting help. C. Guests can have a more pleasant stay. D. Guests can communicate more easily. E. The guest may try to explain the question again. F. Guests can get the help they need. G. Their English can improve. H. Guests can ask questions about their rooms. I. They can help other staff with communication problems. J. The guest may become frustrated. K. The app may help the guest and the worker understand each other. L. Guests can order drinks more easily. M. Their English can become better. N. Guests can get information from the front desk. O. Guests can understand the answers. P. They can do their jobs with more confidence.
Statement and evidence – match each statement with the correct evidence from the text
International visitors may have trouble talking to hotel workers.
A phone can sometimes help when people speak different languages.
Poor communication can have a negative effect on guests.
Reception workers need to be able to communicate with visitors.
Food service workers need English for their daily work.
Drink service workers also need to communicate with guests.
Hotel workers only need basic English for many work situations.
Staff need to know language that is useful in their jobs.
Hotels can help their workers develop better English skills.
Workers can learn by acting out real work situations.
Some hotels already have employees who speak English very well.
These employees can support colleagues when there is a problem.
Better English can make hotel workers feel better about their work.
Clear communication can improve a visitor’s experience.
A. Some hotels already help their staff improve their English. B. Front desk staff answer questions and help guests with their rooms. C. Good communication can also help guests have a more pleasant stay. D. Bar staff also need to understand orders and simple questions. E. The guest can become frustrated and unhappy. F. Staff can do their jobs with more confidence. G. Some hotels also have workers with very good English. H. Hotel workers do not need perfect English. I. A guest may ask a hotel worker a simple question, but the worker may not understand. J. They should also know useful words and sentences for their job. K. Restaurant staff take orders and answer questions about food and drinks. L. The guest may repeat the question or use a translation app on a phone. M. These workers can help other staff when there is a communication problem. N. Staff can practise situations such as checking in a guest, taking a food order, or serving a drink.
Why do tourists often need English in hotels? A. They may need information or help. B. They want to work in the hotel. C. They want to teach staff.
What can happen when a hotel worker does not understand a guest? A. The worker changes the room. B. The guest may become unhappy. C. The guest leaves the country.
Which hotel workers need English? A. Chefs, managers and cleaners B. Managers, cleaners and drivers C. Front desk, restaurant and bar staff
What should hotel workers be able to do? A. Speak several languages B. Understand simple questions and give clear answers C. Talk about difficult subjects
How can staff improve their English? A. By practising work situations B. By reading hotel advertisements C. By travelling abroad
Why can staff with very good English be useful? A. They can help other workers. B. They can manage the hotel. C. They can speak for guests.
What might a guest do if a worker does not understand? A. The guest changes hotels. B. The guest asks another tourist. C. The guest may repeat the question.
What do restaurant staff do? A. They clean hotel rooms. B. They take orders from guests. C. They answer phone calls.
What do bar staff need to understand? A. Orders and simple questions B. Hotel rules and prices C. Room numbers and names
What do some hotels give their staff? A. Free holidays B. New uniforms C. English lessons
What can better English help staff do? A. Travel to other countries B. Do their jobs with more confidence C. Get more hotel guests
What can good communication give guests? A. A free hotel room B. A longer holiday C. A more pleasant stay
Find the information in the text that answers each question
1.Why might tourists need to use English in a hotel?
2.What can happen when a worker does not understand a guest?
3.What can guests use on their phones to help them communicate?
4.Which three groups of hotel staff need English?
5.What do front desk staff do for guests?
6.What do restaurant staff do?
7.What do bar staff need to understand?
8.Do hotel workers need perfect English?
9.What should hotel workers be able to understand?
10.How can hotels help their staff learn English?
11.What can staff practise during English lessons?
12.How can good communication improve a guest’s stay?
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Possible answers:
Why might tourists need to use English in a hotel? They may need information, ask questions, or ask for help.
What can happen when a worker does not understand a guest? The guest can become frustrated and unhappy.
What can guests use on their phones to help them communicate? They can use a translation app.
Which three groups of hotel staff need English? Front desk, restaurant, and bar staff.
What do front desk staff do for guests? They answer questions and help guests with their rooms.
What do restaurant staff do? They take orders and answer questions about food and drinks.
What do bar staff need to understand? They need to understand orders and simple questions.
Do hotel workers need perfect English? No, they do not need perfect English.
What should hotel workers be able to understand? They should be able to understand simple questions.
How can hotels help their staff learn English? They can give English lessons and let staff practise speaking.
What can staff practise during English lessons? They can practise checking in a guest, taking a food order, or serving a drink.
How can good communication improve a guest’s stay? It can help guests have a more pleasant stay.
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Complete the sentences
Many tourists visit Asian countries and stay in ________.
Guests may need English to ask questions or ask for ________.
A guest may use a ________ app on a phone.
The guest can become frustrated and ________.
Front desk, restaurant, and ________ staff need English.
Hotel workers do not need ________ English.
Staff should know useful words and ________ for their job.
Some hotels give English ________ to their staff.
Staff can practise checking in a guest, taking a food order, or serving a ________.
Better English can help staff work with more ________.
English is not ________ in every part of Asia.
Guests may want ________ when they stay at a hotel.
A hotel worker may not ________ a guest’s question.
A guest may ________ the question if the worker does not understand.
Restaurant staff take ________ from guests.
Bar staff need to understand orders and simple ________.
Some hotels have workers with very ________ English.
These workers can help other staff with a communication ________.
Good communication can make hotel visits ________ for guests and staff.
Better communication can help guests have a more ________ stay.
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Answers:
Many tourists visit Asian countries and stay in hotels.
Guests may need English to ask questions or ask for help.
A guest may use a translation app on a phone.
The guest can become frustrated and unhappy.
Front desk, restaurant, and bar staff need English.
Hotel workers do not need perfect English.
Staff should know useful words and sentences for their job.
Some hotels give English lessons to their staff.
Staff can practise checking in a guest, taking a food order, or serving a drink.
Better English can help staff work with more confidence.
English is not common in every part of Asia.
Guests may want information when they stay at a hotel.
A hotel worker may not understand a guest’s question.
A guest may repeat the question if the worker does not understand.
Restaurant staff take orders from guests.
Bar staff need to understand orders and simple questions.
Some hotels have workers with very good English.
These workers can help other staff with a communication problem.
Good communication can make hotel visits easier for guests and staff.
Better communication can help guests have a more pleasant stay.
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Match the questions and answers
Why is English important in your hotel?
Which hotel workers need English?
What happens when a worker does not understand a guest?
What can happen to a guest in this situation?
Do your workers need perfect English?
What English do hotel workers need?
How can workers make their English better?
What can staff practise in these lessons?
What can workers with very good English do?
How does good English help hotel workers?
What can good English mean for guests?
What would you like to see in the future?
A. They can practise checking in a guest, taking a food order, and serving a drink. B. They need useful words and sentences for talking to guests, taking orders, and answering questions. C. I would like more hotel workers to use English well when they speak to international guests. D. They can get information and help more easily during their stay. E. No. They need enough English for the situations they have at work. F. Front desk, restaurant, and bar staff speak to international guests every day. G. They can talk to guests more easily and feel more sure about their work. H. The guest may repeat the question, use a translation app, or ask another worker for help. I. Many of our guests come from other countries, so they need English to talk to our staff. J. They can help other workers when there is a problem with a guest. K. English lessons and speaking practice can help them learn more. L. The guest may feel frustrated because it is difficult to get help.
Interviewer: Why is English important in your hotel? Hotel Manager: Many of our guests come from other countries, so they need English to talk to our staff.
Interviewer: Which hotel workers need English? Hotel Manager: Front desk, restaurant, and bar staff speak to international guests every day.
Interviewer: What happens when a worker does not understand a guest? Hotel Manager: The guest may repeat the question, use a translation app, or ask another worker for help.
Interviewer: What can happen to a guest in this situation? Hotel Manager: The guest may feel frustrated because it is difficult to get help.
Interviewer: Do your workers need perfect English? Hotel Manager: No. They need enough English for the situations they have at work.
Interviewer: What English do hotel workers need? Hotel Manager: They need useful words and sentences for talking to guests, taking orders, and answering questions.
Interviewer: How can workers make their English better? Hotel Manager: English lessons and speaking practice can help them learn more.
Interviewer: What can staff practise in these lessons? Hotel Manager: They can practise checking in a guest, taking a food order, and serving a drink.
Interviewer: What can workers with very good English do? Hotel Manager: They can help other workers when there is a problem with a guest.
Interviewer: How does good English help hotel workers? Hotel Manager: They can talk to guests more easily and feel more sure about their work.
Interviewer: What can good English mean for guests? Hotel Manager: They can get information and help more easily during their stay.
Interviewer: What would you like to see in the future? Hotel Manager: I would like more hotel workers to use English well when they speak to international guests.
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Babies learn a language by listening. They use their ears to hear sounds. Their brain remembers these sounds. Babies connect sounds with people and things. They listen to their parents. Then they copy the sounds they hear. They imitate words. Slowly, babies learn to speak.
