hoc et illud

Autor: wolfgang kugler

  • Blaming Others or Reaching Goals (A1)

    Yes, you can!


    Thank you for the quote, Philip

    “He who blames others has a long way to go. He who blames himself is halfway there. He who blames no one has arrived.”

    This quote gives good advice. It helps us understand how to grow and reach our goals.

    Some people always blame others. They say, “It’s not my fault.” These people do not learn. They stop trying. They do not get better.

    Other people blame themselves. They say, “I made a mistake.” These people want to change. They try again. They learn from their mistakes. This is a good step.

    The best people blame no one. They understand that problems happen. They stay calm and work hard. They don’t waste time. They keep moving forward.

    To reach a goal, we must work every day. We must believe in ourselves. We must learn and grow. We must not give up.

    Blaming does not help. Learning and trying again helps a lot. That is how we succeed.

    ______________________
    Vocabulary:

    • To blame others – to say another person did something wrong.
      Example: He broke the glass and blamed his sister.
    • Halfway – in the middle, not at the start or end.
      Example: We are halfway to school.
    • An advice (correct form: advice) – good words to help someone decide or do better.
      Example: My teacher gave me advice to study more.
    • To reach a goal – to get what you want after working for it.
      Example: I studied hard and reached my goal of passing the test.
    • A fault – something wrong or bad, a mistake.
      Example: It was my fault that we were late.
    • To stop trying – to give up, not try anymore.
      Example: She stopped trying after one mistake.
    • A mistake – something you do wrong.
      Example: I made a mistake in my homework.
    • To learn from mistakes – to understand your mistake and do better next time.
      Example: I lost the game, but I learned from my mistakes.
    • A step – one small part of doing something.
      Example: Writing the name is the first step in the test.
    • To stay calm – to not get angry or scared.
      Example: He stayed calm during the storm.
    • To waste time – to do nothing useful with your time.
      Example: Watching too much TV is a waste of time.
    • To keep moving – to continue, not stop.
      Example: Even when tired, she kept moving.
    • To believe in oneself – to think you can do something.
      Example: I believe in myself. I can do it!
    • To learn and grow – to get better and smarter over time.
      Example: Children learn and grow every day.

    ####################

    Match the words with their definitions

    Words/Phrases:

    1. To blame others
    2. Halfway
    3. Advice
    4. To reach a goal
    5. A fault
    6. To stop trying
    7. A mistake
    8. To learn from mistakes
    9. A step
    10. To stay calm
    11. To waste time
    12. To keep moving
    13. To believe in oneself
    14. To learn and grow

    Definitions:

    A. Something you do wrong.
    B. To understand your mistake and do better.
    C. Good words to help someone decide or do better.
    D. To say another person did something wrong.
    E. One small part of doing something.
    F. In the middle, not at the start or end.
    G. To get what you want after working for it.
    H. To give up, not try anymore.
    I. To not get angry or scared.
    J. To continue, not stop.
    K. To think you can do something.
    L. To do nothing useful with your time.
    M. Something wrong or bad.
    N. To get better and smarter over time.

    ______________________
    Answer:

    1-D, 2-F, 3-C, 4-G, 5-M, 6-H, 7-A, 8-B, 9-E, 10-I, 11-L, 12-J, 13-K, 14-N

    #######################

    Multiple choice vocabulary – choose the correct meaning – only one answer

    1. To blame others
      A. To help people
      B. To say someone else did something wrong
      C. To say thank you
    2. Halfway
      A. At the start
      B. At the end
      C. In the middle
    3. Advice
      A. A kind of food
      B. Good words to help someone
      C. A big mistake
    4. To reach a goal
      A. To find money
      B. To get what you want after working
      C. To play a game
    5. A fault
      A. Something wrong or bad
      B. A nice gift
      C. A fun game
    6. To stop trying
      A. To sleep
      B. To eat slowly
      C. To give up
    7. A mistake
      A. A correct answer
      B. Something you do wrong
      C. A type of food
    8. To learn from mistakes
      A. To watch TV
      B. To do the same mistake again
      C. To understand and do better next time
    9. A step
      A. One small part of doing something
      B. A big jump
      C. A long road
    10. To stay calm
      A. To get angry
      B. To feel happy and quiet
      C. To run fast
    11. To waste time
      A. To use time well
      B. To do nothing useful
      C. To work hard
    12. To keep moving
      A. To stop and sit
      B. To eat lunch
      C. To continue, not stop
    13. To believe in oneself
      A. To think “I can do it”
      B. To look at someone else
      C. To sleep late
    14. To learn and grow
      A. To get better and smarter
      B. To play all day
      C. To make a mistake

    ______________________

    1-B, 2-C, 3-B, 4-B, 5-A, 6-C, 7-B, 8-C, 9-A, 10-B, 11-B, 12-C, 13-A, 14-A

    ########################

    Fill in the Blank – Choose the Right Word

    1. I made a _________ in my homework.
      a) goal
      b) mistake
      c) advice
    2. Don’t _________ others for your problems.
      a) blame
      b) learn
      c) believe
    3. We are _________ to the park.
      a) halfway
      b) calm
      c) fault
    4. My teacher gave me good _________.
      a) fault
      b) advice
      c) step
    5. It is my _________ that we were late.
      a) step
      b) fault
      c) goal
    6. You must _________ in yourself to succeed.
      a) blame
      b) believe
      c) waste
    7. Don’t _________ your time.
      a) keep moving
      b) waste
      c) learn
    8. Take one _________ at a time.
      a) step
      b) mistake
      c) blame
    9. I try to stay _________ when I am nervous.
      a) calm
      b) goal
      c) halfway
    10. We _________ from our mistakes every day.
      a) learn
      b) blame
      c) waste
    11. Keep _________ forward to reach your goal.
      a) moving
      b) calm
      c) halfway
    12. My _________ is to finish the race.
      a) step
      b) goal
      c) advice

    _________________________

    1-b, 2-a, 3-a, 4-b, 5-c, 6-b, 7-b, 8-a, 9-a, 10-a, 11-a, 12-b

    ###################

    Fill in, words below:

    1. Believe in __________ to reach your dreams.
    2. Learning from __________ helps you grow every day.
    3. Don’t __________others; take responsibility for your actions.
    4. Stay __________ when problems come your way.
    5. Keep __________ forward, even when it feels hard.
    6. A small __________ can lead to big success.
    7. Good advice helps us make __________decisions.
    8. Halfway means you are closer to your __________.
    9. Mistakes are chances to learn, not to __________.
    10. Always try your best and never __________ trying.


    step – mistakes – stop – calm – goal – yourself –
    give up – better – blame – moving
    _______________________

    Answers:
    1. Believe in yourself to reach your dreams. 2. Learning from mistakes helps you grow every day. 3. Don’t blame others; take responsibility for your actions. 4. Stay calm when problems come your way. 5. Keep moving forward, even when it feels hard. 6. A small step can lead to big success. 7. Good advice helps us make better decisions. 8. Halfway means you are closer to your goal. 9. Mistakes are chances to learn, not to give up. 10. Always try your best and never stop trying.

    ######################

    True or false?

    1. Believing in yourself helps you reach your goals.
    2. Blaming others solves your problems.
    3. Making mistakes is a part of learning.
    4. Staying calm is not important when you are angry.
    5. Taking small steps can lead to big success.
    6. Good advice can help you make better choices.
    7. Giving up is a good way to reach your goal.
    8. Halfway means you are close to finishing.
    9. Learning from mistakes helps you grow.
    10. You should never try again after failing.

    __________________

    True: 1,3,5,6,8,9

    ####################

    Put the words in order

    1. yourself / believe / you / in / must
    2. learn / mistakes / from / we / our
    3. for / blame / don’t / others / problems / your
    4. calm / stay / you / should / always
    5. step / small / take / one
    6. help / good / advice / us / can
    7. goal / reach / you / can / your
    8. keep / forward / moving / you / must
    9. to / mistakes / chances / are / learn
    10. stop / trying / never / you / should

    _______________________

    1-You must believe in yourself. 2-We learn from our mistakes. 3-Don’t blame others for your problems. 4-You should always stay calm. 5-Take one small step. 6-Good advice can help us. 7-You can reach your goal. 8-You must keep moving forward. 9-Mistakes are chances to learn. 10-You should never stop trying.
    #######################

    Complete the Dialogue – fill in


    believe, calm, blame, mistake, step, advice, goal, learn, keep, trying

    A: I feel sad because I made a big ________.
    B: It’s okay! Everyone makes mistakes. You can ________ from it.

    A: But I don’t know how to reach my ________.
    B: Just take one small ________ at a time.

    A: Sometimes I want to ________ others for problems.
    B: Don’t do that. It’s better to stay ________ and think clearly.

    A: How can I ________ going when it’s hard?
    B: You must ________ in yourself and keep ________.

    A: Do you have any good ________ for me?
    B: Yes! Always believe you can do it.

    __________________

    Correct order: mistake, learn, goal, step, blame, calm, keep, believe, trying, advice

  • „You don’t have to be better than others when you do something… But you have to be more disciplined than others to do it.“ (A1)


    a motivational reminder that success often comes not from being the most talented, but from being the most disciplined and consistent.

    #RoleModel

    Discipline is Important

    You don’t need to be better than other people to do something. It is more important to be disciplined.

    Discipline means you work every day. You do your work on time. You don’t stop, even if it is hard.

    If you want to learn something, you must practice. If you practice a little every day, you get better.

    Some people want to be the best right away. But this is not easy. It is better to work hard and keep going.

    When you have discipline, you do not give up. You do not wait for a good day. You do your work every day.

    In the end, people who are disciplined can reach their goals. They learn more and do more.

    So, you don’t have to be better than others. You only need to be more disciplined. This helps you to be successful.

    ______________________

    Vocabulary:

    • Discipline: To work hard and do things every day without stopping.
    • To mean: To say or show something.
    • On time: To do something when you should, not late.
    • To practice: To do something again and again to get better.
    • To give up: To stop trying.
    • To reach a goal: To do what you want or finish what you plan.
    • To be successful: To do well or get what you want.

    #######################

    Match words, meaning:

    1. Discipline
    2. To mean
    3. On time
    4. To practice
    5. To give up
    6. To reach a goal
    7. To be successful

    a) To stop trying
    b) To do something again and again
    c) To work hard every day
    d) To do something when you should
    e) To say or show something
    f) To do well or get what you want
    g) To finish what you want

    ______________________

    Fill in the blanks with the correct word

    Words: discipline, practice, on time, give up, reach a goal

    1. I study every day. This is called _________.
    2. I want to be good at football. I ________ every afternoon.
    3. I do my homework ________. I am never late.
    4. If the work is hard, don’t ________. Keep trying!
    5. When you ________, you do what you want.

    ################

    True, false?

    1. Discipline means to work every day.
    2. To practice is to do something one time.
    3. Being on time means doing things late.
    4. To give up means to stop trying.
    5. You must be better than others to be successful.
    6. To reach a goal means to finish what you want.
    7. Discipline helps people not to stop.
    8. To mean is to say or show something.
    9. Practicing helps you get better.
    10. Being successful means you do not work hard.

    _________________

    True: 1,4,6,7,9

    ########################

    Fill-in-the-blank sentences, words below:

    Words:
    discipline, practice, on time, give up, reach a goal, successful, mean, work, better, every day

    1. To be ________, you must try hard and not stop.
    2. If you want to learn, you must ________ a lot.
    3. Discipline means to ________ hard _________.
    4. It is good to do your homework _________.
    5. Don’t ________ when it is difficult.
    6. To ________ a goal means to finish what you want.
    7. You don’t have to be ________ than others.
    8. To ________ something is to say or show it.
    9. People who have discipline ________ hard.
    10. If you want to be successful, you should try _________.

    ___________________________-

    1 successful, 2 practice, 3 work every day, 4 on time, 5 give up, 6 reach, 7 better, 8 mean, 9 work, 10 every day

    ##########################

    Choose the correct word:

    1. You need (discipline / give up) to do your work well.
    2. To get better, you must (practice / mean) every day.
    3. Don’t (give up / reach) when something is hard.
    4. Being (on time / better) means doing things when you should.
    5. To (mean / work) is to say or show something.
    6. You don’t have to be (better / discipline) than others.
    7. To (reach / give up) a goal, you must keep trying.
    8. People who (practice / give up) every day get better.
    9. (Discipline / Mean) helps you keep working even when it is hard.
    10. To be (successful / better), you must work hard and not stop.

    ___________________

    1 discipline, 2 practice, 3 give up, 4 on time,
    5 mean, 6 better, 7 reach, 8 practice,
    9 discipline, 10 successful
    #######################

    Put the words in the right order:

    1. hard / work / every day / must / you
    2. up / give / must / not / you
    3. practice / you / better / when / get / you
    4. on time / must / be / you
    5. can / reach / goal / a / you
    6. succeed / discipline / helps / to / you
    7. be / have / better / don’t / to / you
    8. does / what / mean / it
    9. working / day / keep / you / every
    10. comes / from / hard / success / work

    _____________________
    1 You must work hard every day, 2 You must not give up,
    3 You get better when you practice, 4 You must be on time,
    5 You can reach a goal, 6 Discipline helps you to succeed,
    7 You don’t have to be better, 8 What does it mean,
    9 You keep working every day, 10 Success comes from hard work

    #########################

    Multiple-choice questions, more than one answer can be correct for each:

    1. What does discipline mean?
    a) To work hard every day
    b) To stop trying
    c) To be lazy
    d) To do things on time

    2. What helps you get better?
    a) Practice
    b) Not trying
    c) Giving up
    d) Working every day

    3. What does “on time” mean?
    a) Doing something late
    b) Being early or at the right time
    c) Forgetting your work
    d) Doing something when you should

    4. What does it mean to give up?
    a) To stop trying
    b) To keep practicing
    c) To work hard
    d) To be successful

    5. How can you reach a goal?
    a) By giving up
    b) By practicing every day
    c) By being disciplined
    d) By being late

    6. To be successful, you must:
    a) Work hard
    b) Give up easily
    c) Stop practicing
    d) Be disciplined

    7. Which of these are good habits?
    a) Being on time
    b) Giving up quickly
    c) Not working hard
    d) Practicing every day

    8. What does “to mean” mean?
    a) To say or show something
    b) To stop working
    c) To give up
    d) To practice

    __________________
    1 a d, 2 a d, 3 b d, 4 a, 5 b c, 6 a d, 7 a d, 8 a


    ######################

    Match questions and answers

    Questions:

    1. What do you need to do every day?
    2. What does “give up” mean?
    3. When should you be on time?
    4. How do you reach a goal?
    5. Do you have to be better than others?
    6. What helps you get better?
    7. Who works hard?
    8. What does discipline help you do?

    Answers:
    a) To stop trying
    b) You don’t have to be better
    c) Practice every day
    d) Work hard people
    e) Be on time
    f) Discipline helps you
    g) Keep trying
    h) Every day

    _________________

    1 c, 2 a, 3 e, 4 g, 5 b, 6 c, 7 d, 8 f
    ######################

  • Using AI in tourism and hospitality -two emails (B1)

    two replies to an email complaint

    __________________

    REPLY 1:

    Subject: Our Sincere Apologies for Your Breakfast Experience

    Dear [Guest’s Name],

    Thank you for sharing your feedback with us. I am truly sorry to hear that your experience at our breakfast buffet did not meet your expectations. Please accept our sincerest apologies for both the quality of the food and the service you received.

    At [Hotel Name], we take great pride in providing excellent hospitality and a high standard of food and service. I regret that we clearly fell short during your visit, and I fully understand your frustration.

    Your comments regarding the buffet selection and the behavior of our staff are being taken very seriously. I have personally shared your feedback with our F&B Manager and the team to ensure immediate improvements are made. Additional training and supervision are already being implemented to prevent such situations from happening again.

    We greatly value your feedback—it helps us grow and improve. I hope you will give us another chance to provide the quality experience you rightfully expect from us. If there is anything further we can do to make amends, please do not hesitate to let me know directly.

    Thank you again for bringing this to our attention.

    Warm regards,
    [Your Full Name]
    [Your Job Title]
    [Hotel Name]
    [Email Address]
    [Phone Number]

    #####################


    REPLY 2:

    Subject: Re: Your Feedback About Breakfast

    Dear [Guest’s Name],

    Thank you for taking the time to share your thoughts. I’m sorry to hear that your experience with our breakfast buffet and staff was disappointing.

    We try to provide good food and friendly service every day, so it’s unfortunate to hear that things didn’t go well during your visit. I understand this must have been frustrating.

    Your feedback has been shared with the team, and we’ll try to improve. While we cannot change what happened, we hope you will consider giving us another opportunity to provide a better experience next time.

    Thank you again for your comments.

    Kind regards,
    [Your Name]
    [Your Position]
    [Hotel Name]

    ###################

    Which one do you like, and why?
    Comment, send your text to me at
    SMFrockZ(at)gmx(dot)at,
    I’ll go over it, correct, comment,
    and send it back.

  • Using AI in tourism and hospitality (B1)


    pros and cons

    Today, many hotels and travel companies use AI (artificial intelligence) to help communicate with guests. This technology is becoming more common because it can answer questions quickly, any time of the day or night. Guests can ask about room availability, check-in and check-out times, hotel services, or nearby attractions, and get a fast reply. AI can also write in many languages, which is helpful for international travelers.

    Using AI saves time for hotel staff. It can answer simple and repeated questions, so staff can focus on more important tasks or help guests in person. AI also allows companies to reply to many guests at the same time, which is useful during busy seasons.

    However, AI also has some disadvantages. It can sound cold or too formal. It might not understand special requests or emotional situations, like complaints or personal problems. Some guests feel unhappy if they receive a reply that seems like it was written by a robot.

    The best way is to use AI together with human communication. AI is good for fast, simple answers, but real people should handle more complex or sensitive topics. In tourism and hospitality, friendly and personal service is very important. AI can help, but it should not replace the human touch.

    ___________________

    Vocabulary:

    1. To communicate – to give or receive information by speaking, writing, or using signs.
      Example: I use email to communicate with the hotel.
    2. To be common – to happen often or be seen a lot.
      Example: It is common to see tourists in this city.
    3. Availability – when something is free to use or take.
      Example: I asked about the availability of rooms.
    4. A reply – an answer to a question or message.
      Example: I sent an email and got a reply one hour later.
    5. To save time – to do something faster so you have more time later.
      Example: Using a map can save time when you travel.
    6. Hotel staff – the people who work at a hotel.
      Example: The hotel staff cleaned my room and helped with my bags.
    7. Repeated – done again and again.
      Example: She asked the same question in repeated emails.
    8. To focus on something – to give all your attention to one thing.
      Example: Please focus on your work.
    9. A task – a job or thing you have to do.
      Example: Cleaning the room is a daily task for the hotel staff.
    10. A busy season – a time when many people travel or visit.
      Example: Summer is a busy season for hotels.
    11. A disadvantage – something bad or not good about something.
      Example: A disadvantage of AI is that it can feel unfriendly.
    12. To sound cold – to not sound friendly or warm.
      Example: The email sounded cold, like a robot wrote it.
    13. A request – when you ask for something.
      Example: I made a request for a room with a sea view.
    14. A complaint – when you say something is wrong or bad.
      Example: She made a complaint about the noise.
    15. A sensitive topic – something that can make people feel upset or emotional.
      Example: Talking about illness is a sensitive topic.

    ###################

    Multiple-choice , one answer correct:

    1. To communicate means to:
    a) travel to a new place
    b) give or receive information
    c) clean a room

    2. If something is common, it:
    a) happens often
    b) is very rare
    c) is finished quickly

    3. Availability means:
    a) something is free to use
    b) something is broken
    c) something is far away

    4. A reply is:
    a) a question you ask
    b) a letter or message you get back
    c) a problem to fix

    5. To save time means to:
    a) do something faster
    b) waste time
    c) stop working

    6. Hotel staff are:
    a) people who work at a hotel
    b) guests who stay at a hotel
    c) the hotel building

    7. Repeated means:
    a) done again and again
    b) done very fast
    c) done only once

    8. To focus on something means to:
    a) pay attention to one thing
    b) forget everything
    c) do many things at once

    9. A task is:
    a) a problem you cannot solve
    b) a job or something to do
    c) a person who works

    10. A busy season is:
    a) a time when many people travel
    b) a quiet time with few people
    c) a long holiday

    11. A disadvantage is:
    a) a good thing
    b) a problem or bad point
    c) a special offer

    12. To sound cold means:
    a) to sound unfriendly
    b) to speak very loudly
    c) to speak happily

    13. A request is:
    a) to ask for something
    b) to give something away
    c) to say thank you

    14. A complaint is:
    a) to say something is wrong
    b) to ask for help
    c) to make a new friend

    15. A sensitive topic is:
    a) a subject that can make people upset
    b) an easy question
    c) a funny story

    _______________________
    1.b 2.a 3.a 4.b 5.a 6.a 7.a 8.a 9.b 10.a 11.b 12.a 13.a 14.a 15.a

    ######################



    Matching exercise, words and definitions mixed up:

    Words:
    A. A complaint
    B. To focus on something
    C. A disadvantage
    D. To save time
    E. Hotel staff
    F. A reply
    G. To communicate
    H. Repeated
    I. Availability
    J. A sensitive topic
    K. To sound cold
    L. To be common
    M. A request
    N. A task
    O. A busy season

    Definitions:

    1. When something is free to use or take
    2. To not sound friendly or warm
    3. To happen often or be seen a lot
    4. A job or thing you have to do
    5. When you say something is wrong or bad
    6. Something bad or not good about something
    7. A time when many people travel or visit
    8. To give all your attention to one thing
    9. To do something faster so you have more time later
    10. When you ask for something
    11. To give or receive information
    12. Done again and again
    13. The people who work at a hotel
    14. Something that can make people feel upset or emotional
    15. An answer to a question or message

    _________________
    A-5 B-8 C-6 D-9 E-13 F-15 G-11 H-12 I-1 J-14 K-2 L-3 M-10 N-4 O-7

    #####################

    Complete, words below:

    1. AI helps hotels __________ with guests quickly and easily.
    2. Many travelers ask about __________ of rooms or services.
    3. A quick reply saves time for both guests and __________.
    4. Hotel staff focus on important tasks, not __________ questions.
    5. Busy __________ mean many guests need fast answers from AI.
    6. AI can sound cold and miss special __________requests.
    7. Some guests do not like replies that sound __________.
    8. Using AI has advantages but also some __________ too.

    ______________________

    seasons – availability – disadvantages – guest – staff – cold – communicate – repeated
    ########################

    Antonyms wanted – the opposites:

    1. To communicate – __________
    2. Common – __________
    3. Availability – __________
    4. Reply – _________
    5. To save time – __________
    6. Repeated – __________
    7. To focus on something – __________
    8. Task – __________
    9. Disadvantage – __________
    10. Busy season – __________

    ________________

    a) unique b) rare c) quiet season d) question e) free time
    f) to ignore g) unavailability h) advantage i) to waste time
    j) to ignore something

    ##################

    Multiple-choice test with 4 answers each; more than one may be correct:

    1. To communicate means to:
    a) give information
    b) receive information
    c) ignore others
    d) travel

    2. Which of these describe something common?
    a) happens often
    b) is very rare
    c) is usual
    d) never happens

    3. Availability means:
    a) something is free to use
    b) something is broken
    c) something can be used
    d) something is lost

    4. A reply can be:
    a) an answer
    b) a message back
    c) a question
    d) silence

    5. To save time means to:
    a) do something faster
    b) waste time
    c) stop working
    d) be efficient

    6. Repeated means:
    a) done again
    b) done once
    c) done many times
    d) done slowly

    7. To focus on something means to:
    a) pay attention
    b) ignore everything
    c) give all attention to one thing
    d) be distracted

    8. A task is:
    a) a job
    b) something to do
    c) a person
    d) a holiday

    9. A disadvantage is:
    a) a problem
    b) a bad point
    c) a benefit
    d) an advantage

    10. A busy season is:
    a) a quiet time
    b) a time with many people
    c) a time when many travel
    d) a holiday time

    ________________________

    1.a,b 2.a,c 3.a,c 4.a,b 5.a,d 6.a,c 7.a,c 8.a,b 9.a,b 10.b,c
    ###################

    An interview with a front desk manager about the pros and cons of AI in hospitality:

    1. Interviewer: What is AI in hotel communication?
    Manager: AI helps us to communicate with guests faster and easier.

    2. Interviewer: How does AI save time for hotel staff?
    Manager: AI gives quick replies to repeated questions, so staff can focus on other tasks.

    3. Interviewer: Is AI common in hotels now?
    Manager: Yes, many hotels use AI, especially in busy seasons when many guests ask for availability.

    4. Interviewer: What is one big advantage of AI?
    Manager: It saves time and helps with many requests at the same time.

    5. Interviewer: Are there any disadvantages of AI?
    Manager: Sometimes AI can sound cold and not friendly, which guests do not like.

    6. Interviewer: Can AI handle sensitive topics?
    Manager: No, sensitive topics need a human because AI may not reply correctly.

    7. Interviewer: Does AI replace hotel staff?
    Manager: No, AI helps staff but cannot do all tasks or understand feelings.

    8. Interviewer: How do guests feel about AI replies?
    Manager: Some guests like fast replies, but others want personal answers.

    9. Interviewer: What is repeated in hotel communication?
    Manager: Guests often ask the same questions, so AI answers repeated requests quickly.

    10. Interviewer: Will AI be more common in the future?
    Manager: Yes, but hotels must use AI carefully to keep good communication with guests.

    ################

    A front desk manager and his statement on AI in the hospitality business:

    When we use AI to reply to guest emails, staff must follow some important rules.
    First, always check the AI reply before sending it. Make sure it answers the guest’s request clearly.
    If the email is about a complaint or a sensitive topic, do not use AI. A real person should reply.
    AI is helpful for repeated questions about room availability or check-in times. It saves time, especially in a busy season.
    But we must not let replies sound cold. Always add a warm sentence or greeting.
    AI helps with tasks, but hotel staff must still focus on good communication.
    This way, we give the best service to our guests.


    Do you agree?
    If you want, write a statement,
    about 100-130 words,
    send the statement to me via
    SMFrockZ(at)gmx(dot)at,
    I’ll go over it, comment, correct,
    and send it back.

  • Being a Bensley Butler at the Shinta Mani Villas – Sorn Chivoan(A2)

    a summary of an interview

    Sorn Chivoan works as Assistant Head Butler at Shinta Mani Angkor and Bensley Collection Pool Villas in Siem Reap. He helps the butler team and makes sure guests are happy. Sorn likes meeting people from many countries and sharing about Cambodia. He started as a bell boy and worked hard to get his job now.

    A butler helps guests, is friendly, and makes their stay special. Sorn’s favorite food as a child was roasted chicken with young jackfruit, cooked by his father. For fun, he likes visiting temples and fishing.

    Sorn talks about the Shinta Mani Foundation. It helps poor people in the countryside. The hotel also tries to protect nature by using less plastic. Guests who come in the low season can see temples with fewer people and enjoy cool weather. The hotel business is very important for Cambodia because it gives many jobs to people.

    ____________________________

    Vocabulary:

    • to make sure: to check or do something so that it is correct or safe
    • to meet people: to see and talk with new or other people
    • a country: a place where people live with its own rules and land, like Cambodia or France
    • to share something: to give some of what you have to others or tell others about something
    • a bell boy: a person who helps with bags and doors in a hotel
    • to make a stay special: to do things that make someone’s time in a place very good and happy
    • a roasted chicken: chicken cooked by heat, usually in an oven or on fire
    • a jackfruit: a big green fruit with sweet yellow inside
    • to protect nature: to keep plants, animals, and the earth safe and healthy
    • low season: the time when fewer tourists visit a place
    • to enjoy: to feel happy and have fun doing something

    ########################

    Match the words with the correct definitions:

    1. to make sure
    2. to meet people
    3. a country
    4. to share something
    5. a bell boy
    6. to make a stay special
    7. a roasted chicken
    8. a jackfruit
    9. to protect nature
    10. low season
    11. to enjoy

    Definitions:
    A. To give some of what you have to others or tell others about something
    B. Chicken cooked by heat, usually in an oven or on fire
    C. The time when fewer tourists visit a place
    D. To check or do something so that it is correct or safe
    E. To feel happy and have fun doing something
    F. A person who helps with bags and doors in a hotel
    G. A place where people live with its own rules and land
    H. To keep plants, animals, and the earth safe and healthy
    I. To see and talk with new or other people
    J. To do things that make someone’s time in a place very good and happy
    K. A big green fruit with sweet yellow inside

    _________________________
    1-D, 2-I, 3-G, 4-A, 5-F, 6-J, 7-B, 8-K, 9-H, 10-C, 11-E

    ###########################

    Multiple choice – only one answer is correct:

    1. What does to make sure mean?
      A) To talk to many people
      B) To check or do something so it is correct
      C) To cook something very well
    2. What does to meet people mean?
      A) To sleep in a hotel
      B) To see and talk with new or other people
      C) To write a letter
    3. What is a country?
      A) A type of food
      B) A place with shops
      C) A place where people live with rules and land
    4. What does to share something mean?
      A) To eat everything by yourself
      B) To take something without asking
      C) To give or tell others about something
    5. What is a bell boy?
      A) A person who helps with bags and doors in a hotel
      B) A person who writes the menu
      C) A person who cleans the pool
    6. What does to make a stay special mean?
      A) To visit many countries
      B) To do things that make someone’s time very good and happy
      C) To sleep in a very big bed
    7. What is a roasted chicken?
      A) A chicken cooked with oil in a pan
      B) A raw chicken
      C) Chicken cooked by heat in an oven or fire
    8. What is a jackfruit?
      A) A small round red fruit
      B) A big green fruit with sweet yellow inside
      C) A kind of meat
    9. What does to protect nature mean?
      A) To pick all the flowers
      B) To keep plants, animals, and the earth safe and healthy
      C) To make noise in the forest
    10. What is low season?
      A) The time when everything is closed
      B) The time when fewer tourists visit a place
      C) The hottest time of the year
    11. What does to enjoy mean?
      A) To work very hard
      B) To be bored
      C) To feel happy and have fun

    ________________________

    1-B, 2-B, 3-C, 4-C, 5-A, 6-B, 7-C, 8-B, 9-B, 10-B, 11-C
    #####################

    10 fill-in-the-blank sentences., each sentence with three answer choices:

    1. Sorn Chivoan works hard to ______ everything goes well at the hotel.
      (make sure / enjoy / protect nature)
    2. He loves to ______ people from around the world.
      (meet / cook / clean)
    3. He wants to show guests how amazing his ______ is.
      (country / job / villa)
    4. Sorn likes to ______ Cambodian culture with guests.
      (share / protect / make)
    5. He started as a ______ before becoming a butler.
      (bell boy / cook / guest)
    6. A butler helps to ______ for every guest.
      (make a stay special / clean the pool / book a flight)
    7. Sorn’s favorite food memory is ______ with jackfruit.
      (roasted chicken / rice soup / fried fish)
    8. His father made this dish with ______ sauce.
      (prahok / mango / pepper)
    9. He enjoys travelling, fishing, and helping to ______.
      (protect nature / eat chicken / roast jackfruit)
    10. During the ______ in Siem Reap, the temples are quiet and green.
      (low season / holiday / busy time)

    ___________________________

    Answers:
    1. make sure, 2. meet, 3. country, 4. share, 5. bell boy, 6. make a stay special, 7. roasted chicken, 8. prahok, 9. protect nature, 10. low season
    ########################

    Odd one out

    Four words, one doesn’t fit.

    Example:

    A) roasted chicken – jackfruit – low season – bicycle
    (bicycle is the odd one out)

    1. butler – bell boy – roasted chicken – receptionist
    2. country – hotel – jackfruit – temple
    3. protect nature – meet people – clean pool – share culture
    4. farewell letter – artwork – drawing – swimming pool
    5. low season – green – crowded – cooler weather
    6. grilled chicken – prahok – jackfruit – suitcase


    The odd ones are

    1. roasted chicken, 2. hotel, 3. clean pool, 4. swimming pool, 5. crowded, 6. suitcase

    and why?

    1. roasted chicken (butler – bell boy – roasted chicken – receptionist)
      • All except roasted chicken are job roles in a hotel. Roasted chicken is food, so it doesn’t fit.
    2. hotel (country – hotel – jackfruit – temple)
      • Hotel is a building for guests, while country, jackfruit (a fruit), and temple relate more to culture, nature, or place.
    3. clean pool (protect nature – meet people – clean pool – share culture)
      • The others are actions related to social or environmental values, but clean pool is a task, more physical and less about values.
    4. swimming pool (farewell letter – artwork – drawing – swimming pool)
      • The first three are related to art or writing, but swimming pool is a place or facility, not art.
    5. crowded (low season – green – crowded – cooler weather)
      • Crowded is about many people, while the others describe quiet, pleasant environmental conditions during low season.
    6. suitcase (grilled chicken – prahok – jackfruit – suitcase)
      • The first three are foods mentioned in the text, but suitcase is luggage, unrelated to food.

    #################

    Interview with Sorn Chivoan – match missing sentences/questions:

    1. __________
      I work at Shinta Mani Angkor hotel.
    2. Can you tell me about your job?
      __________
    3. Why do you like your job?
      Because I meet many people and make them happy.
    4. How did you start working in the hotel?
      __________
    5. Which food do you like the most?
      __________
    6. What do you like to do in your free time?
      I enjoy traveling, visiting temples, and fishing.
    7. __________
      Poor people and communities in Cambodia.
    8. __________
      Guests’ money helps local people and nature.
    9. When is the best time to visit Siem Reap?
      __________
    10. Do you have a funny story from your job?
      __________

    I like roasted chicken with jackfruit.

    During the low season when it is quiet and green.

    Where do you work?

    Who benefits from the Shinta Mani Foundation?

    I am an Assistant Head Butler. I help the team and take care of guests.

    Yes, a guest liked my farewell letter drawing but didn’t know my team made it!

    I first worked as a bell boy.

    How does staying at your hotel help Cambodia?

    ####################

  • I am a Bill Bensley butler (A1,A2,B1,B2,C1,C2)

    it gets more and more difficult to read


    A1:
    I work as a butler at Shinta Mani Bensley Villa in Siem Reap. My job is to help the guests. I want the guests to feel happy and comfortable.

    Every day, I check the rooms. I make sure the rooms are clean. I put clean towels and things in the rooms. I get the villa ready for the guests.

    When the guests come, I say hello. I help with their bags. I show them the villa. I tell them where to go.

    During the day, I help the guests. I bring drinks and food. I help them find places to visit. I can also help with cars and tours.

    I work with other workers in the villa. We work as a team. I like to meet many guests. I like to help them.

    My job is to make the guests happy. I want the guests to have a good time at the villa.

    #####################
    #####################

    A2:

    I work as a butler at Shinta Mani Bensley Villa in Siem Reap. My job is to help the guests and make sure they feel comfortable during their stay.

    Every morning, I check the rooms and the villa to make sure everything is clean and tidy. I put fresh towels and other things in the rooms for the guests. I prepare the villa before the guests arrive.

    When guests come to the villa, I welcome them warmly. I help carry their bags and show them around the villa. I explain the villa’s services and answer their questions.

    During the day, I help guests with different needs. I serve drinks and snacks. I help guests find interesting places to visit in Siem Reap. Sometimes, I arrange tours or transportation for them.

    I also work with the cleaning and kitchen staff to make sure everything runs smoothly. I enjoy meeting guests from many countries and helping them have a nice stay. My goal is to make all guests feel happy and relaxed.

    ###################

    ###################

    B1:

    I work as a butler at Shinta Mani Bensley Villa in Siem Reap. My main job is to take care of the guests and make sure they feel comfortable and welcome during their stay.

    Every morning, I check the rooms and the villa to make sure everything is clean and well organized. I prepare the rooms with fresh towels, toiletries, and other items that guests might need. I get everything ready before the guests arrive.

    When guests come to the villa, I greet them warmly, help with their luggage, and show them around. I explain the services and answer any questions they have.

    During the day, I help guests with different requests. I serve drinks, arrange tours or transportation, and provide information about local attractions. I also work closely with the housekeeping and kitchen teams to ensure smooth service.

    I enjoy meeting guests from all over the world and helping them have a great experience. My goal is to make sure every guest feels happy, relaxed, and well cared for.

    ###################
    ###################

    B2:

    I work as a butler at Shinta Mani Bensley Villa in Siem Reap. My role is to ensure that every guest feels comfortable, welcomed, and well looked after throughout their stay.

    Each morning, I inspect the villa and guest rooms to ensure they are spotless and properly prepared. I arrange fresh towels, toiletries, and personalized amenities to meet the guests’ needs before their arrival.

    When guests check in, I warmly welcome them, assist with their luggage, and give a detailed introduction to the villa’s facilities and services. I am always available to answer questions and provide recommendations.

    Throughout the day, I attend to various guest requests such as serving drinks, arranging customized tours, or organizing transportation. I collaborate closely with the housekeeping and kitchen staff to guarantee a seamless and high-quality service.

    I take pride in meeting guests from diverse backgrounds and helping them enjoy their visit to Siem Reap. My objective is to create a relaxing and memorable experience, ensuring that each guest feels valued and cared for.

    ###################
    ###################

    C1:

    As a butler at Shinta Mani Bensley Villa in Siem Reap, my primary responsibility is to provide impeccable service that ensures each guest enjoys a comfortable, personalized, and memorable stay.

    Every morning, I conduct a thorough inspection of the villa and guest accommodations to ensure they meet the highest standards of cleanliness and presentation. I meticulously prepare rooms with fresh linens, toiletries, and tailored amenities designed to exceed guests’ expectations.

    Upon guests’ arrival, I extend a warm welcome, assist with luggage, and offer a comprehensive orientation of the villa’s facilities and services. I remain attentive throughout their stay, anticipating needs and responding promptly to any requests.

    My daily duties include coordinating bespoke tours, arranging transportation, serving refreshments, and liaising closely with housekeeping and culinary teams to deliver seamless and exceptional service.

    I greatly value the opportunity to engage with guests from diverse cultural backgrounds, sharing insights about Siem Reap and enhancing their overall experience. Ultimately, my goal is to cultivate a refined, welcoming atmosphere where every guest feels genuinely cared for and thoroughly satisfied.

    ##################

    ##################

    C2:

    As a butler at Shinta Mani Bensley Villa in Siem Reap, my foremost responsibility is to curate an unparalleled, bespoke experience that anticipates and fulfills every guest’s need with discretion and professionalism. Each day begins with a meticulous inspection of the villa and guest suites to ensure immaculate cleanliness and an ambiance of refined elegance. I prepare the rooms with carefully selected linens, amenities, and personalized touches tailored to each guest’s preferences.

    Upon arrival, I provide a gracious welcome, assist with luggage, and offer a comprehensive orientation of the villa’s extensive facilities and bespoke services. Throughout their stay, I remain ever attentive and proactive, anticipating requests and orchestrating seamless arrangements — from bespoke excursions to curated transportation and attentive in-villa service.

    Collaboration with the housekeeping, culinary, and concierge teams is essential to uphold the villa’s exacting standards. Engaging with a diverse clientele, I take pride in enriching their understanding of Siem Reap’s rich cultural heritage while ensuring their stay is both luxurious and effortlessly comfortable. My ultimate aim is to cultivate an environment of genuine warmth, discretion, and impeccable service, leaving an indelible impression on every guest.


  • Be an achiever: stay focused on your goal (A1+)

    be a role model

    Everyone has dreams and goals. Some people want to speak English, others want to be doctors, teachers, or artists. To reach your goal, you need to be focused and work hard.

    An achiever is a person who keeps going, even when it is difficult. Achievers do not stop when they are tired. They remember their goal and try again. They do something every day to get closer to their dream.

    You can be an achiever too. First, write your goal on paper. Then, make a small plan. Do one thing each day to help you. Maybe read a book, study, or ask for help. Small steps are important.

    Sometimes, people may say “you can’t do it.” Don’t listen. Believe in yourself. Stay away from things that waste your time. Keep your eyes on your goal.

    Being an achiever is not easy, but it is possible. With focus, patience, and hard work, you can do it. Many people started with nothing, but they did not give up. Now, they are achievers.

    You can be one too. Stay focused. Keep going. You will reach your goal!

    ____________________

    Vocabulary:

    1. An achiever – a person who works hard and reaches their goal
    2. To stay focused – to think only about your goal and not get distracted
    3. A goal – something you want to do or have in the future
    4. Tired – feeling like you need to rest or sleep
    5. To remember – to keep something in your mind
    6. A step – one small part of doing something big
    7. To believe in oneself – to think you can do something
    8. To stay away – to not go near something
    9. To waste time – to use time for things that are not helpful
    10. Patience – being calm and waiting without getting angry

    ####################

    Multiple Choice Test

    1. What is a goal?
    A. A thing you eat
    B. A thing you want to do
    C. A person you meet

    2. What does it mean to stay focused?
    A. To sleep
    B. To think about many things
    C. To think only about your goal

    3. What does tired mean?
    A. Feeling strong and happy
    B. Feeling like you need to rest
    C. Feeling like you want to run

    4. What does it mean to remember?
    A. To forget something
    B. To keep something in your mind
    C. To ask someone a question

    5. What is a step?
    A. A big thing you do
    B. A small part of doing something
    C. A place you live

    6. What does it mean to believe in oneself?
    A. To think you can do something
    B. To help other people
    C. To stop learning

    7. What does it mean to stay away?
    A. To go near something
    B. To not go near something
    C. To talk about something

    8. What does it mean to waste time?
    A. To use time well
    B. To use time for good things
    C. To use time for things not helpful

    9. What is patience?
    A. Being calm and waiting
    B. Being fast and busy
    C. Being angry and loud

    10. Who is an achiever?
    A. A person who gives up
    B. A person who works hard and reaches their goal
    C. A person who waits for help

    __________________

    1-B, 2-C, 3-B, 4-B, 5-B, 6-A, 7-B, 8-C, 9-A, 10-B

    ######################

    Match the word with its definition

    Words:

    1. Achiever
    2. Stay focused
    3. Goal
    4. Tired
    5. Remember
    6. Step
    7. Believe in oneself
    8. Stay away
    9. Waste time
    10. Patience

    Definitions:

    A. To keep something in your mind
    B. To think only about your goal and not get distracted
    C. A person who works hard and reaches their goal
    D. To not go near something
    E. Something you want to do or have in the future
    F. Feeling like you need to rest or sleep
    G. One small part of doing something big
    H. To use time for things that are not helpful
    I. Being calm and waiting without getting angry
    J. To think you can do something

    _____________________

    1-C, 2-B, 3-E, 4-F, 5-A, 6-G, 7-J, 8-D, 9-H, 10-I

    ####################

    True or false?

    1. A goal is something you eat every day.
    2. Achievers work hard and do not give up.
    3. You should stop when you feel tired.
    4. Believing in yourself helps you reach your goal.
    5. You can write your goal on paper and make a plan.
    6. Wasting time helps you become an achiever.
    7. Small steps every day are not important.
    8. Being patient is important for success.
    9. People who stay focused can reach their goals.
    10. Achievers always wait for help from others.

    True: 2,4,5,8,9

    ######################

    Fill in (words below):

    1. An __________ works hard and keeps going.
    2. Stay focused to reach your __________fast.
    3. A goal is something you __________ someday.
    4. I feel tired after working very __________.
    5. Remember your dream and take small ___________.
    6. One small __________ can help you grow.
    7. Believe in __________ every single day.
    8. Stay away from people who __________ no.
    9. Don’t waste __________ on things not helpful.
    10. Patience __________ you wait and stay strong.

    __________________

    Fill in: step, goal, helps, hard, say, achiever, time, want, yourself, steps

    #################

    Gap sentences with choices – complete

    1. I have a big ______ to learn English.
      a) tired b) goal c) step
    2. She is an ______ because she works hard.
      a) achiever b) patience c) waste
    3. He is very ______ after school.
      a) remember b) tired c) stay
    4. Please ______ your dream and work every day.
      a) believe b) remember c) stay away
    5. A small ______ every day helps you grow.
      a) waste b) goal c) step
    6. You must ______ focused to finish your work.
      a) stay b) waste c) tired
    7. Don’t ______ time on your phone.
      a) stay away b) waste c) step
    8. I always ______ in myself.
      a) believe b) goal c) achiever
    9. You need ______ when things go slow.
      a) patience b) tired c) remember
    10. ______ from bad people who say “no.”
      a) Stay away b) Step c) Goal

    ___________________

    1-B, 2-A, 3-B, 4-B, 5-C, 6-A, 7-B, 8-A, 9-A, 10-A

    #######################

    This or that? Which is correct?

    1. He is an (achiever / step) because he never gives up.
    2. To reach a big (goal / tired), you need to work daily.
    3. I (remember / waste time) my dream every morning.
    4. When I feel (patience / tired), I take a short rest.
    5. If you (stay away / believe in oneself), you will do better.
    6. Taking one (goal / step) each day helps a lot.
    7. She does not (stay focused / waste time) during class.
    8. You must have (tired / patience) when things go slow.
    9. Please (stay away / believe) from bad habits.
    10. He always (stay focused / achiever) when he studies.

    ________________________
    1-achiever, 2-goal, 3-remember, 4-tired, 5-believe in oneself, 6-step, 7-stay focused, 8-patience, 9-stay away, 10-stay focused

    ##################


    An interview with an achiever:

    Interviewer:

    1. What is your goal?
      Achiever:
      My goal is to learn English well.

    Interviewer:
    2. How do you stay focused?
    Achiever:
    I stay focused by thinking about my goal every day.

    Interviewer:
    3. Is it easy to reach your goal?
    Achiever:
    No, it is not easy. Sometimes I feel tired.

    Interviewer:
    4. What do you do when you feel tired?
    Achiever:
    I take a rest, but I do not stop.

    Interviewer:
    5. Do you have a plan to reach your goal?
    Achiever:
    Yes, I have a plan with small steps.

    Interviewer:
    6. What is one step in your plan?
    Achiever:
    I study English one hour every day.

    Interviewer:
    7. How do you believe in yourself?
    Achiever:
    I remember my goal and tell myself I can do it.

    Interviewer:
    8. Do you waste time?
    Achiever:
    No, I do not waste time. I use time well.

    Interviewer:
    9. What helps you most to reach your goal?
    Achiever:
    Patience helps me. I wait and keep working every day.

    ##################

    Rewrite the following story starting with „His goal is to learn…….“, and make all changes necessary:

    My goal is to learn English well. I stay focused by thinking about my goal every day. It is not easy, and sometimes I feel tired. When I am tired, I take a rest but do not stop. I have a plan with small steps. I study English one hour every day. I believe in myself and do not waste time. Patience helps me reach my goal.
    _______________________

    His goal is to learn English well. He stays focused by thinking about his goal every day. It is not easy, and sometimes he feels tired. When he is tired, he takes a rest but does not stop. He has a plan with small steps. He studies English one hour every day. He believes in himself and does not waste time. Patience helps him reach his goal.

    ################
    #################
    ##################
    ###################
    ####################

    Bonustext: the story above in C2:

    Be an Achiever – Stay Focused

    Everyone harbors aspirations—some strive for fluency in English, others envision careers as doctors, educators, or artists. Regardless of the ambition, achieving any meaningful goal demands unwavering focus and consistent effort.

    An achiever is someone who perseveres, even in the face of setbacks. They do not succumb to fatigue or discouragement. Instead, they remain anchored to their vision and persist. Achievers take deliberate action each day, however small, to edge closer to their dreams.

    You have the potential to be an achiever, too. Begin by clearly articulating your goal—write it down. Then, devise a realistic and manageable plan. Commit to doing at least one productive thing daily: read, research, practice, or seek guidance. Incremental progress is the foundation of long-term success.

    There will inevitably be voices of doubt—sometimes from others, sometimes from within. Dismiss them. Cultivate self-belief and distance yourself from distractions that derail your progress. Keep your objective in sight.

    Becoming an achiever is far from effortless. It requires discipline, resilience, and patience. But it is entirely within your reach. Many who now enjoy success began with little more than determination. They endured, adapted, and refused to quit.

    So can you. Remain focused. Persevere. Your goals are attainable—and your journey begins now.

  • For beginners – what is it? (A1)

    Test you vocabulary

    It keeps food cold. You open the door to get food.

    It helps you see in the dark. You turn it on.

    You wear it on your feet. It helps you walk.

    It has pages. You read it for fun or learning.

    You use it to eat soup. It is round.

    You sit on it. It has legs.

    You look at it to see your face.

    It shows the time. You hang it or wear it.

    You use it to write. It has ink.

    It keeps you dry in the rain. You hold it up.

    It cuts paper. It has two sharp parts.

    You sleep on it. It is soft.

    You carry it. It holds your things.

    You clean your teeth with it.

    You wash with it. It makes bubbles.

    You dry your hands or body with it.

    You use it to make your hair nice.

    It takes you up or down in a building.

    You watch shows on it.

    You wear it when it’s cold.

    You write or draw on it.

    It shows places. It helps you go the right way.

    It makes wind. It helps you feel cool.

    It holds your money.

    You open and close it to go in or out.

    It cleans the floor. You push it.

    It makes sound or music.

    You look through it to see small things big.

    It moves on the road. It takes people places.

    You use it to cut food.

  • Meet Sokheng, a mixologist (B1, 2/3)

    From intern to star bartender: Sokheng’s amazing journey –
    a role model

    part 1: https://www.fluglehrer.at/?p=9785
    part 2: https://www.fluglehrer.at/?p=892
    part 3: https://www.fluglehrer.at/?p=878

    Meet Sokheng — the energy and charm behind the bar at Bensley’s. His story began as a young intern, fresh out of hospitality school, eager to learn and grow in the world of food and beverage. With strong dedication and a love for his craft, Sokheng worked his way up, step by step, turning each challenge into a chance to improve.

    Now, he’s not just making drinks — he’s creating moments. Sokheng is known for his creative mixology skills and his curious, adventurous spirit. His cocktails often surprise guests with bold flavors, tropical touches, and stories hidden in every glass. Each drink is a mix of technique, imagination, and a little bit of magic.

    Friendly and focused, Sokheng connects easily with guests. He listens, remembers details, and makes each person feel special. For him, bartending is not just a job — it’s a way to share joy, tell stories, and make people smile.

    Sokheng’s journey shows how far someone can go with hard work, passion, and a warm heart. His future behind the bar looks just as bright as his past.
    ______________________
    Vocabulary:

    an intern – a student or young person who works at a job to learn, often for a short time
    hospitality – work in hotels, restaurants, or bars, helping and serving guests
    to be eager – to really want to do something
    beverage – a drink (like water, juice, coffee, or a cocktail)
    dedication – working very hard because you care about something
    a craft – a special job or skill that needs practice (like cooking or making drinks)
    step by step – doing one thing at a time, slowly getting better
    to turn a challenge into a chance – to use a hard situation to learn or grow
    to improve – to become better at something
    a skill – something you learn to do well (like mixing drinks or talking to people)
    to be curious – to want to know more or learn new things
    to be adventurous – to like trying new or exciting things
    a spirit – a way of feeling or thinking (like being brave or happy)
    to surprise – to do something someone does not expect
    bold flavor – a strong and exciting taste
    to be hidden – to be in a place where it cannot be seen easily
    imagination – the ability to think of new and fun ideas
    to be focused – to pay close attention to something
    to connect – to feel close to someone or understand them
    to remember – to keep something in your mind and not forget it
    to feel special – to feel important or cared for
    to share joy – to make other people feel happy with you
    passion – a strong love or feeling for something
    a bright future – a good and happy life that is coming

    #############

    Multiple-choice exercise, one answer is correct:

    1. What does „a bright future“ mean?
    A. A sunny day
    B. A good life that is coming
    C. A light in the room

    2. What does „to remember“ mean?
    A. To forget something
    B. To keep something in your mind
    C. To write something

    3. What does „to be focused“ mean?
    A. To look around a lot
    B. To sleep at work
    C. To pay close attention to something

    4. What does „to be hidden“ mean?
    A. To be in a place where it cannot be seen
    B. To be loud and easy to see
    C. To walk in a crowd

    5. What does „to surprise“ mean?
    A. To do something someone does not expect
    B. To ask for help
    C. To tell someone a secret

    6. What does „to be adventurous“ mean?
    A. To stay home all day
    B. To like trying new and exciting things
    C. To talk to many people

    7. What is „a skill“?
    A. A tool for building
    B. A place to work
    C. Something you learn to do well

    8. What does „step by step“ mean?
    A. Doing one thing at a time
    B. Running fast
    C. Jumping over steps

    9. What is a „beverage“?
    A. A kind of fruit
    B. A drink
    C. A plate of food

    10. What is „hospitality“?
    A. Work in hotels and restaurants, helping guests
    B. A type of hospital
    _______________

    1-B, 2-B, 3-C, 4-A, 5-A, 6-B, 7-C, 8-A, 9-B, 10-A

    #######################

    Match the words on the left with the correct definitions below:

    1. Intern
    2. To be eager
    3. Dedication
    4. A craft
    5. To turn a challenge into a chance
    6. To be curious
    7. Bold flavor
    8. Imagination

    A. A special job or skill that needs practice
    B. To want to know more or learn new things
    C. A student or young person who works to learn a job
    D. To use a hard situation to learn or grow
    E. A strong and exciting taste
    F. To really want to do something
    G. Working very hard because you care about something
    H. The ability to think of new and fun ideas

    ______________________
    1-C, 2-F, 3-G, 4-A, 5-D, 6-B, 7-E, 8-H

    ########################

    Fill in (words below):

    1. Sokheng started as an __________ fresh out of school.
    2. He worked step by step with __________and passion.
    3. Sokheng’s mixology mindset blends technique with __________.
    4. His __________ have bold, tropical, and surprising flavors.
    5. He brings personality, precision, and connection to __________.
    6. Every drink Sokheng makes tells a small __________.
    7. He loves to share joy with every __________.
    8. Sokheng’s journey shows how hard __________ helps improve.
    9. He is __________ and adventurous behind the bar.
    10. Sokheng’s future in _________ looks bright and exciting.

    guest – imagination – cocktails – intern – focused – dedication – story – mixology – work – bartending
    ########################

    10 multiple-choice questions, and more than one answer may be correct.

    1. How did Sokheng start his career?
    A. As a hotel manager
    B. As an F&B intern
    C. After finishing hospitality school
    D. As a bartender in a nightclub

    2. What helped Sokheng grow in his job?
    A. Laziness
    B. Dedication
    C. Passion
    D. Hard work

    3. What is Sokheng doing now?
    A. Serving simple drinks
    B. Creating guest experiences
    C. Cooking meals
    D. Crafting cocktails

    4. What makes Sokheng’s cocktails special?
    A. They are always sweet
    B. They tell a story
    C. They use tropical flavors
    D. They follow traditional recipes only

    5. What is important in Sokheng’s mixology mindset?
    A. Imagination
    B. Speed
    C. Technique
    D. Adventure

    6. What qualities make a great bartender, according to the text?
    A. Personality
    B. Precision
    C. Ability to connect
    D. Physical strength

    7. What does Sokheng bring to each guest?
    A. Boredom
    B. Joy
    C. A drink
    D. A unique experience

    8. What does Sokheng’s journey show?
    A. That mixology is easy
    B. That passion can lead to success
    C. That you need luck to grow
    D. That hard work matters

    9. What kind of spirit does Sokheng have?
    A. A curious one
    B. A lazy one
    C. An adventurous one
    D. A negative one

    10. What is Sokheng’s role at Bensley’s Bar today?
    A. The cleaning staff
    B. A mixologist
    C. A leader behind the energy of the bar
    D. A guest trainer

    Answers: 1-B,C, 2-B,C,D, 3-B,D, 4-B,C, 5-A,C,D, 6-A,B,C, 7-B,C,D, 8-B,D, 9-A,C, 10-B,C

    ######################

    True or false?

    1. Sokheng started as an intern after finishing hospitality school.
    2. He became a bartender without any dedication or effort.
    3. His mixology mindset includes imagination and technique.
    4. Sokheng only serves water and juice at the bar.
    5. Every cocktail he creates tells a little story.
    6. He is curious and adventurous when creating new drinks.
    7. Sokheng connects with guests and makes them feel special.
    8. He learned all his skills in one single day.
    9. Bold flavors are part of Sokheng’s cocktail creations.
    10. Sokheng shares joy and passion through his craft.

    _____________

    True: 1,3,5,6,7,9,10

    ###################

    Interview with Sokheng – complete:

    Q1: Sokheng, what is your job?
    A1: I am a mixologist. I make drinks and cocktails.

    Q2: Do you like your job?
    A2: __________

    Q3: Where do you work?
    A3: __________

    Q4: When do you start your work?
    A4: I start in the afternoon and finish at night.

    Q5: _________
    A5: You need personality, focus, and a good connection with guests.

    Q6: __________
    A6: I use imagination, technique, and bold flavors.

    Q7: Do you follow the same recipe every time?
    A7: __________

    Q8: __________
    A8: It helps me grow step by step and improve my skill.

    Q9: How do guests feel about your drinks?
    A9: They feel special. They remember the experience.

    Q10: __________
    A10: I want to learn more and have a bright future.

    _________________
    No, I like to be curious and try new ideas.

    What do you want for the future?

    Yes, I love my job. It is my passion.

    What do you need to be a good bartender?

    How do you create your drinks?

    Why is dedication important for you?

    I work at Bensley’s Bar.

    #########################

    I work as a mixologist at Bensley’s Bar. Every day, I create drinks with imagination and bold flavors. I start in the afternoon and finish at night. I love my job because I share joy with every guest. I mix technique and creativity to make each cocktail special. I always stay focused and curious. I learn step by step and improve my skills. For me, this is not just a job — it is my passion.

    _________________

    Rewrite the short story above, in 3rd person singular, make all changes necessary:

    He works as a mixologist at Bensley’s Bar. Every day he creates………. [complete]
    ___________________

    Sokheng works as a mixologist at Bensley’s Bar. Every day, he creates drinks with imagination and bold flavors. He starts in the afternoon and finishes at night. He loves his job because he shares joy with every guest. He mixes technique and creativity to make each cocktail special. He always stays focused and curious. He learns step by step and improves his skills. For him, this is not just a job — it is his passion.

  • At the Shinta Mani Angkor spa (A2)

    students learn spa treatments

    At the Shinta Mani Angkor spa, young students take part in special classes to learn spa treatments step by step. In their training, they study different types of massages, such as relaxing body massages and foot massages. They also learn how to use oils and creams correctly to help guests feel calm and refreshed.

    The teaching is very detailed. Students practice carefully to master each movement and pressure. They learn how to pay attention to every guest’s needs and how to create a peaceful and comfortable experience. The classes include both theory and practice, so students understand why each step is important.

    Teachers at the spa guide the students with patience and care. They explain techniques clearly and give feedback to help the students improve. The training is focused on making sure the students become confident and skilled in all spa treatments.

    Through these classes, the students gain valuable knowledge and hands-on experience to work well in the spa world and help guests feel truly relaxed and cared for.
    __________________

    Vocabulary:

    • to take part in – to join or do an activity with others
    • spa treatments – special care for the body like massages or skin care at a spa
    • step by step – one part at a time, slowly and clearly
    • relaxing – helping the body and mind to feel calm and not stressed
    • to feel calm – to feel quiet and not worried or excited
    • to feel refreshed – to feel new, clean, and full of energy again
    • detailed – with many small parts or clear steps
    • pressure – the force of hands or fingers on the body during a massage
    • to pay attention – to listen, look, or think carefully
    • peaceful – very quiet and calm
    • an experience – something that you do or live through
    • to include – to have something as part of a group or list
    • patience – the ability to stay calm and not get angry when things are slow
    • care – the act of helping or being kind and gentle
    • to give feedback – to tell someone what they did well or what they can do better
    • to improve – to get better at something
    • to focus – to think only about one thing
    • confident – sure of yourself and your skills
    • skilled – good at doing something after learning and practicing
    • to gain knowledge – to learn new things
    • hands-on experience – learning by doing something yourself, not just reading or listening
    • to be cared for – to be looked after with kindness and attention

    ####################

    Multiple-choice test – one answer only:

    1. What does it mean to take part in a class?
    A. To cancel the class
    B. To join and do the class
    C. To watch from far away

    2. What are spa treatments?
    A. Special care for the body like massages
    B. Food served at a hotel
    C. Exercises at the gym

    3. What does step by step mean?
    A. One part at a time
    B. Very quickly
    C. All at once

    4. A relaxing massage makes you feel:
    A. Nervous and fast
    B. Calm and happy
    C. Tired and angry

    5. When you feel calm, you are:
    A. Very busy
    B. Worried
    C. Quiet and peaceful

    6. After a good spa treatment, you can feel refreshed. This means:
    A. You feel full of new energy
    B. You feel dirty
    C. You feel sick

    7. A detailed lesson has:
    A. Only pictures
    B. Many small and clear parts
    C. No clear steps

    8. In massage, pressure means:
    A. Moving fast
    B. Touching softly
    C. The force of hands on the body

    9. If you pay attention, you:
    A. Talk to friends
    B. Sleep
    C. Listen and watch carefully

    10. A peaceful room is:
    A. Full of people talking
    B. Noisy and loud
    C. Quiet and calm

    11. An experience is something you:
    A. Do or live through
    B. Write on paper
    C. Only read about

    12. To include something means:
    A. To make it part of a group
    B. To hide it
    C. To leave it out

    13. Patience means:
    A. Getting angry fast
    B. Talking a lot
    C. Waiting calmly

    14. Care means:
    A. Being busy
    B. Being loud
    C. Being kind and gentle

    15. If a teacher gives feedback, they:
    A. Take your book
    B. Say nothing
    C. Tell you how you can do better

    16. To improve means:
    A. Get better
    B. Forget things
    C. Stop learning

    17. When you focus, you:
    A. Think about one thing
    B. Talk to others
    C. Think about many things

    18. A confident student is:
    A. Not ready to learn
    B. Sure of their skills
    C. Afraid to try

    19. A skilled person is:
    A. Bad at something
    B. Good at something after practice
    C. Still a beginner

    20. To gain knowledge means:
    A. To forget everything
    B. To lose ideas
    C. To learn new things

    21. Hands-on experience means:
    A. Just reading books
    B. Only watching others
    C. Learning by doing it yourself

    22. When you are cared for, you are:
    A. Looked after kindly
    B. Left alone
    C. Ignored

    _____________________
    1B 2A 3A 4B 5C 6A 7B 8C 9C 10C 11A 12A 13C 14C 15C 16A 17A 18B 19B 20C 21C 22A
    ###################

    Match the words (1–10) with their meanings (A–J):

    Words:

    1. Patience
    2. To give feedback
    3. Relaxing
    4. Peaceful
    5. An experience
    6. Spa treatments
    7. To improve
    8. Pressure
    9. To feel refreshed
    10. To feel calm

    Definitions:

    A. The feeling you get when you are clean and full of new energy
    B. A quiet and gentle place or feeling
    C. The act of helping someone get better by telling them how they did
    D. Taking care of your body, like massages and skin care
    E. Something you live through and learn from
    F. To get better at something
    G. Soft or strong force with hands during a massage
    H. To stay quiet and not get angry
    I. Helping your body and mind to rest
    J. To feel relaxed and not worried

    __________________

    Answers:
    1H 2C 3I 4B 5E 6D 7F 8G 9A 10J
    ######################

    True/false?

    1. Spa treatments help people feel calm.
    2. Students learn step by step in the classes.
    3. Pressure means moving hands very fast.
    4. To feel refreshed means you have more energy.
    5. Patience is getting angry quickly.
    6. Teachers give feedback to help students improve.
    7. Relaxing means feeling worried.
    8. An experience is something you do or live through.
    9. Students pay attention during their lessons.
    10. Peaceful means noisy and loud.

    _________________-

    True: 1,2,4,6,8,9

    ####################

    An interview with Somalena, who supervises the training of the youngsters:

    1. What do the youngsters do in the training?
    They learn spa treatments like massage and skin care.

    2. How do you teach the youngsters?
    We teach step by step. We show, then they try.

    3. Do they practice a lot?
    Yes, they practice every day to get better.

    4. How do you help them when they make mistakes?
    We give feedback kindly so they can improve.

    5. What do you see when they work?
    They focus and pay attention carefully.

    6. How do the youngsters feel during the training?
    They feel happy and sometimes a little tired.

    7. Do they like the training?
    Yes, they like to learn new skills.

    8. What is the most important thing they learn?
    To be patient and to care for people.

    9. How do the youngsters change after the training?
    They become more confident and skilled.

    10. Why is this training good for them?
    It helps them get a job and feel proud.

    ___________________

    Tak tells about a day in spa training

    Every day, I come to the __________ for training.
    First, we have a lesson with our teacher. She shows us how to do spa __________step by step. We watch carefully and listen.
    Then, we __________on each other. We learn to give massages and make people feel calm and __________.
    Sometimes, the teacher __________us feedback. This helps us improve. We work hard and pay attention to every __________.
    The __________ is not always easy, but it is interesting.
    After the class, I feel happy and __________. I want to be a good spa worker one day. I like learning here because it helps me feel confident and skilled.

    Fill in: training, refreshed, spa, gives , practice , detail, relaxed, treatments

    _________________________-

    A Day in Spa Training

    Every day, I come to the spa for training. First, we have a lesson with our teacher. She shows us how to do spa treatments step by step. We watch carefully and listen. Then, we practice on each other. We learn to give massages and make people feel calm and relaxed. Sometimes, the teacher gives us feedback. This helps us improve. We work hard and pay attention to every detail. The training is not always easy, but it is interesting. After the class, I feel happy and refreshed. I want to be a good spa worker one day. I like learning here because it helps me feel confident and skilled.