By the end of this module, staff should be able to:
Handle guest complaints professionally and with empathy.
Turn negative experiences into opportunities for guest loyalty.
Apply a clear step-by-step framework to resolve issues confidently.
Understand the level of authority they have to provide solutions.
#######################
In a five-star hotel, it is very important for staff to handle guest complaints in a professional way. This means that staff should always stay calm and polite, even if the guest is angry or unhappy. Staff should listen carefully to the guest and try to understand their problem. They should show that they care and that they want to help. Using kind words and a friendly attitude can make the guest feel better. Staff should also try to solve the problem quickly and correctly. If the staff can handle complaints well, the guest will feel respected and happy. This can help the hotel have a good reputation and make the guest want to come back. Professional complaint handling is a very important skill for everyone working in a hotel, because it shows respect, care, and good service at all times.
———————————- Vocabulary:
to handle a complaint – to listen to a problem and try to fix it
to stay calm – to be quiet and not angry or worried
to be polite – to use nice words and good manners
to be angry – to feel upset or mad
to listen carefully – to pay close attention to what someone says
to care for somebody – to want to help and be kind to someone
a friendly attitude – acting kind, nice, and happy with people
to solve a problem correctly – to fix a problem in the right way
to feel respected – to feel that people treat you well and fairly
a good reputation – people think well about you or your hotel
to make the guest want to come back – to help a guest like the hotel so they return
a skill – something you can do well because you learned it
to show respect – to act in a way that makes people feel important
to show care – to act in a kind way and help people
at all times – always, every time
############### Cheat sheet :
Phrase
Meaning
Example
to handle a complaint
To listen to a problem and try to fix it
“I will handle your complaint and find a solution.”
to stay calm
To be quiet and not angry or worried
“Stay calm even if the guest is upset.”
to be polite
To use nice words and good manners
“Always be polite: say ‘please’ and ‘thank you.’”
to be angry
To feel upset or mad
“The guest is angry because the room is not ready.”
to listen carefully
To pay close attention to what someone says
“Listen carefully to understand the guest’s problem.”
to care for somebody
To want to help and be kind
“Care for the guest and make them happy.”
a friendly attitude
Acting kind, nice, and happy with people
“Smile and have a friendly attitude at work.”
to solve a problem correctly
To fix a problem in the right way
“Solve the guest’s problem correctly and quickly.”
to feel respected
To feel that people treat you well and fairly
“Guests feel respected when staff listen and help them.”
a good reputation
People think well about you or your hotel
“The hotel has a good reputation for great service.”
to make the guest want to come back
To help a guest like the hotel so they return
“Good service makes the guest want to come back.”
a skill
Something you can do well because you learned it
“Handling complaints is an important skill for staff.”
to show respect
To act in a way that makes people feel important
“Always show respect to every guest.”
to show care
To act in a kind way and help people
“Show care by helping guests with their problems.”
at all times
Always, every time
“Staff must be polite and friendly at all times.”
################
Summary:
In a five-star hotel, it is very important for staff to handle guest complaints in a professional way.
Staff should always stay calm and polite, even if the guest is angry or unhappy.
Staff should listen carefully to the guest and try to understand their problem.
Staff should show that they care and want to help the guest.
Using kind words and a friendly attitude can make the guest feel better.
Staff should try to solve the problem quickly and correctly.
Handling complaints well makes the guest feel respected and happy.
Good complaint handling helps the hotel have a good reputation.
It can also make the guest want to come back to the hotel.
Professional complaint handling is an important skill for everyone in the hotel because it shows respect, care, and good service.
Oum Chanra – Exemplifying Excellence at Shinta Mani Angkor
Oum Chanra stands as a remarkable figure within the hospitality industry, serving as the Executive Assistant Manager at Shinta Mani Angkor in Siem Reap, Cambodia. Since joining the Shinta Mani team in 2004, she has consistently demonstrated exceptional dedication, professionalism, and a profound understanding of both operational management and cultural diplomacy.
Chanra’s leadership is defined by a rare combination of strategic competence and human empathy. She possesses an acute ability to coordinate complex hotel operations seamlessly, ensuring that every aspect of the guest experience—from accommodation to personalized services—reflects the highest standards of excellence. Her organizational acumen, coupled with her meticulous attention to detail, enables her to manage a diverse team effectively, fostering an environment of collaboration, motivation, and mutual respect.
What distinguishes Chanra is not merely her operational expertise, but her profound commitment to the cultural mission of Shinta Mani Angkor. She consistently seeks to imbue the guest experience with authentic Khmer culture, emphasizing the warmth, generosity, and hospitality of the Cambodian people. Through her guidance, visitors gain a deeper appreciation of local traditions and values, creating an experience that transcends conventional luxury hospitality.
Furthermore, Chanra’s engagement with the Shinta Mani Foundation exemplifies her dedication to social responsibility. By aligning the hotel’s operations with initiatives that support education, community development, and cultural preservation, she ensures that the establishment’s success contributes meaningfully to the wider community. Her ethical leadership, combined with her unwavering professionalism, positions her not only as a competent manager but as a true ambassador of Cambodian culture and hospitality.
Oum Chanra’s career trajectory is a testament to her resilience, intelligence, and unwavering dedication. Her ability to balance operational excellence with cultural authenticity and community engagement underscores why she is regarded as an indispensable pillar of Shinta Mani Angkor. Through her work, she elevates the hotel experience from mere accommodation to an immersive journey into the heart of Cambodia. ################
C1:
Oum Chanra – A Model of Excellence at Shinta Mani Angkor
Oum Chanra is a distinguished leader in the hospitality sector, serving as Executive Assistant Manager at Shinta Mani Angkor in Siem Reap, Cambodia. Since joining the property in 2004, she has shown outstanding dedication, professionalism, and a deep understanding of both hotel operations and cultural representation.
Her leadership combines strong strategic skills with genuine empathy. She manages complex hotel functions with precision, ensuring that every detail of the guest journey—from accommodation to personalized service—meets the highest standards. At the same time, she inspires her team through collaboration, respect, and motivation, creating a positive and effective workplace.
What makes Chanra exceptional is not only her operational expertise but also her commitment to Shinta Mani Angkor’s cultural mission. She works to integrate authentic Khmer traditions into the guest experience, highlighting the warmth and generosity of Cambodian hospitality. Under her guidance, visitors leave with a richer appreciation of the country’s heritage and values.
Her involvement with the Shinta Mani Foundation further reflects her sense of social responsibility. By linking hotel operations with projects in education, community development, and cultural preservation, she ensures the hotel’s success benefits the wider community. This balance of business and ethics makes her both a capable manager and an ambassador of Cambodian culture.
Chanra’s career demonstrates resilience, intelligence, and consistent dedication. Her ability to unite operational excellence with cultural authenticity and community engagement makes her an indispensable figure at Shinta Mani Angkor. Through her work, she transforms hospitality into an experience that connects guests to the very heart of Cambodia.
#################
B2:
Oum Chanra – A Leader at Shinta Mani Angkor
Oum Chanra is an important figure in the hospitality industry. She works as the Executive Assistant Manager at Shinta Mani Angkor in Siem Reap, Cambodia. Since joining the hotel in 2004, she has shown strong dedication, professionalism, and great knowledge of hotel operations and cultural hospitality.
Her leadership combines strong management skills with genuine care for people. She organizes hotel operations smoothly, making sure that every guest receives excellent service and attention. With her eye for detail and her ability to guide her team, she creates a positive working environment built on respect, motivation, and teamwork.
What makes Chanra special is not only her management skills but also her commitment to sharing Khmer culture with guests. She ensures that visitors experience the warmth, kindness, and traditions of the Cambodian people. This cultural touch helps guests enjoy more than just a luxury hotel stay—it allows them to connect with Cambodia on a deeper level.
Chanra is also active with the Shinta Mani Foundation, which supports education, community projects, and cultural preservation. She believes that the hotel’s success should also benefit the local community. Through her leadership, Shinta Mani Angkor is not only a hotel but also a force for positive change.
Her career shows resilience, intelligence, and strong dedication. By combining excellent management with cultural authenticity and social responsibility, Oum Chanra has become an essential part of Shinta Mani Angkor and a true ambassador of Cambodian hospitality.
################
B1:
Oum Chanra – A Leader at Shinta Mani Angkor
Oum Chanra is an important person in the hotel industry. She works as the Executive Assistant Manager at Shinta Mani Angkor in Siem Reap, Cambodia. She joined the hotel in 2004 and has always shown great hard work, professionalism, and knowledge about hotel management and Cambodian culture.
Her leadership is special because she combines strong management skills with kindness. She can organize hotel operations very well, making sure that guests always enjoy the best service. With her eye for detail and good teamwork, she creates a friendly and respectful workplace where staff feel motivated.
What makes Chanra stand out is not only her skills in hotel management but also her love for Khmer culture. She always tries to give guests a real experience of Cambodian traditions, warmth, and hospitality. Thanks to her, visitors feel a deeper connection to local life, not just luxury service.
Chanra is also active with the Shinta Mani Foundation, which supports education, local communities, and culture. She makes sure the hotel’s success also helps the people of Cambodia. Her leadership is not only professional but also ethical and caring.
Her career shows her strength, intelligence, and dedication. By mixing excellent hotel service with real cultural experiences and community support, Oum Chanra has become a key part of Shinta Mani Angkor. She turns a simple hotel stay into a journey into the heart of Cambodia.
################
A2:
Oum Chanra – A True Leader at Shinta Mani Angkor
Oum Chanra is an important person in the hospitality world. She works as the Executive Assistant Manager at Shinta Mani Angkor in Siem Reap, Cambodia. She joined the Shinta Mani team in 2004 and has always shown great hard work, care, and skill.
Chanra is a strong leader because she is both smart and kind. She can manage hotel operations very well, making sure that every guest feels welcome and comfortable. She pays close attention to details and helps her team work together in a positive and respectful way.
What makes Chanra special is not only her hotel skills but also her love for Khmer culture. She always tries to share Cambodian traditions with guests. Thanks to her, visitors can experience the true warmth and hospitality of the Cambodian people.
Chanra also supports the Shinta Mani Foundation. She helps connect the hotel with projects that improve education, support local communities, and protect Cambodian culture. In this way, she shows great responsibility and care for her country.
Her career shows her strength, intelligence, and dedication. By combining excellent service with culture and community work, Oum Chanra has become a key part of Shinta Mani Angkor. She makes every guest’s stay not just a hotel visit, but a real journey into the heart of Cambodia. #################
A1:
Oum Chanra – A Great Leader at Shinta Mani Angkor
Oum Chanra works as the Executive Assistant Manager at Shinta Mani Angkor in Siem Reap, Cambodia. She joined the hotel in 2004 and has always shown hard work, skill, and care for both guests and her team.
Chanra is very good at managing the hotel. She makes sure everything runs smoothly and that guests have a wonderful experience. She pays attention to details and helps her team work well together. Everyone feels motivated and respected under her leadership.
Chanra also cares a lot about Cambodian culture. She helps guests learn about Khmer traditions and makes their stay feel special and unique.
She works with the Shinta Mani Foundation to help the community. This includes projects for education, culture, and local development. Chanra shows that the hotel can do well while also helping people in Cambodia.
Oum Chanra is smart, strong, and dedicated. She is very important to Shinta Mani Angkor and makes guests feel like they are really experiencing the heart of Cambodia.
Oum Chanra: leading with heart and care at Shinta Mani Angkor
Oum Chanra – Exemplifying Excellence at Shinta Mani Angkor
Oum Chanra stands as a remarkable figure within the hospitality industry, serving as the Executive Assistant Manager at Shinta Mani Angkor in Siem Reap, Cambodia. Since joining the Shinta Mani team in 2004, she has consistently demonstrated exceptional dedication, professionalism, and a profound understanding of both operational management and cultural diplomacy.
Chanra’s leadership is defined by a rare combination of strategic competence and human empathy. She possesses an acute ability to coordinate complex hotel operations seamlessly, ensuring that every aspect of the guest experience—from accommodation to personalized services—reflects the highest standards of excellence. Her organizational acumen, coupled with her meticulous attention to detail, enables her to manage a diverse team effectively, fostering an environment of collaboration, motivation, and mutual respect.
What distinguishes Chanra is not merely her operational expertise, but her profound commitment to the cultural mission of Shinta Mani Angkor. She consistently seeks to imbue the guest experience with authentic Khmer culture, emphasizing the warmth, generosity, and hospitality of the Cambodian people. Through her guidance, visitors gain a deeper appreciation of local traditions and values, creating an experience that transcends conventional luxury hospitality.
Furthermore, Chanra’s engagement with the Shinta Mani Foundation exemplifies her dedication to social responsibility. By aligning the hotel’s operations with initiatives that support education, community development, and cultural preservation, she ensures that the establishment’s success contributes meaningfully to the wider community. Her ethical leadership, combined with her unwavering professionalism, positions her not only as a competent manager but as a true ambassador of Cambodian culture and hospitality.
Oum Chanra’s career trajectory is a testament to her resilience, intelligence, and unwavering dedication. Her ability to balance operational excellence with cultural authenticity and community engagement underscores why she is regarded as an indispensable pillar of Shinta Mani Angkor. Through her work, she elevates the hotel experience from mere accommodation to an immersive journey into the heart of Cambodia.
############
The following texts and exercises are in A2:
Oum Chanra – A Great Leader at Shinta Mani Angkor
Oum Chanra works at Shinta Mani Angkor in Siem Reap, Cambodia. She started working at the hotel in 2004. Now, she is the Executive Assistant Manager. She is very hardworking and kind. She is a very good leader.
Chanra is organized and responsible. She can manage the hotel and the staff well. She helps the team and makes sure that every guest is happy. She is patient and polite. She speaks to guests and staff in a friendly way. She listens carefully and solves problems. She can make good decisions. These qualities make her respected by everyone.
Chanra loves Khmer culture. She wants guests to see the traditions, kindness, and smiles of Cambodian people. She teaches visitors about the culture. She helps them feel welcome. She also works with the Shinta Mani Foundation. This foundation helps the local community. It supports education, culture, and other projects.
Chanra is caring and dedicated. She works hard every day. She makes the hotel a special place. She inspires her team. She shows that kindness and good service are important. Because of her work, skills, and heart, Shinta Mani Angkor is a better place. Oum Chanra is an excellent manager and a very important person at the hotel.
____________________
Vocabulary:
Executive Assistant Manager – a person who helps the manager and helps run a hotel or company.
Hardworking – a person who works a lot and does their job well.
Kind – a person who is friendly and nice to others.
To be organized – to keep things in order and plan work well.
Responsible – a person who can do important work and take care of it.
Staff – the people who work in a hotel, school, or company.
To make sure – to check that something is correct or happens.
To be patient – to wait calmly and not get angry.
Polite – a person who speaks and acts in a nice way.
To solve problems – to find a way to fix a problem.
To make a decision – to choose what to do.
To be respected – to be liked and admired by others.
Kindness – the quality of being nice and helpful.
To feel welcome – to feel happy and comfortable in a place.
A community – a group of people who live or work together.
To support – to help someone or something.
Education – learning and going to school.
To be caring – to be kind and help other people.
To be dedicated – to work hard and do your best.
To inspire a team – to make a group of people feel motivated and want to work well.
Skills – things a person can do well.
#################
Multiple choice, one answer correct:
What is an Executive Assistant Manager? a) helps run the hotel b) cleans the hotel c) cooks the food
What does hardworking mean? a) just talks b) does very little c) works a lot
What does kind mean? a) friendly and nice b) angry c) never smiles
What does to be organized mean? a) forgets things b) plans and arranges c) does nothing
What does responsible mean? a) does important work b) always late c) helps others
What is staff? a) people sleeping b) hotel workers c) visitors
What does to make sure mean? a) break things b) check carefully c) ignore
What does to be patient mean? a) shout b) run away c) wait calmly
What does polite mean? a) argue b) never speak c) speak nicely
What does to solve problems mean? a) fix problems b) make problems c) ignore
What does to make a decision mean? a) choose b) do nothing c) ask others
What does to be respected mean? a) laughed at b) ignored c) admired
What is kindness? a) being nice b) mean c) quiet
What does to feel welcome mean? a) feel worried b) feel comfortable c) feel alone
What is a community? a) animals b) people together c) strangers
What does to support mean? a) help b) ignore c) fight
What is education? a) play games b) sleep c) learn
What does to be caring mean? a) help others b) never help c) be rude
What does to be dedicated mean? a) leave early b) work hard c) do nothing
What does to inspire a team mean? a) make angry b) tire people c) motivate
Oum Chanra works at Shinta Mani Angkor in Siem Reap.
She started working at the hotel in 2004.
Chanra is very hardworking and kind.
She is the Executive Assistant Manager.
Chanra can manage the hotel and the staff well.
She helps the team and makes sure that every guest is happy.
Chanra is patient and polite.
She speaks to guests and staff in a friendly way.
She listens carefully and solves problems.
Chanra loves Khmer culture.
She teaches visitors about the culture.
She also works with the Shinta Mani Foundation.
The foundation helps the local community.
Chanra is caring and dedicated.
She inspires her team.
################
Match the word with definition:
Words:
Hardworking
Kind
Organized
Responsible
Staff
Guest
Patient
Polite
Solve
Culture
Community
Inspire
Caring
Skills
Definitions;
a) people working at a hotel or company b) friendly and helpful to others c) doing a lot of work and doing it well d) able to wait calmly without getting angry e) a group of people living or working together f) quality of being able to plan and keep things in order g) to find an answer to a problem h) showing respect and good manners i) someone visiting or staying at a place temporarily j) encourage others to do their best k) the traditions, customs, and way of life of a group l) being kind and thinking about others m) careful to do what is expected and take responsibility n) abilities a person can do well
caring – manage – solves – started – teaches – community – hardworking – patient – kindness – staff
——————————-
Oum Chanra works at Shinta Mani Angkor in Siem Reap, Cambodia. She __________ working at the hotel in 2004. She is very _________ and kind. Chanra is the Executive Assistant Manager. She can _________ the hotel and the staff well. She helps the team and makes sure every guest is happy. Chanra is ___________ and polite. She speaks to guests and __________ in a friendly way. She listens carefully and __________ problems. She can make good decisions. Chanra loves Khmer culture and _________ visitors about the traditions, __________ and smiles of Cambodian people. She also works with the Shinta Mani Foundation, which helps the local __________. Chanra is __________ and dedicated, and she inspires her team.
——————————
Full version:
Oum Chanra works at Shinta Mani Angkor in Siem Reap, Cambodia. She started working at the hotel in 2004. She is very hardworking and kind. Chanra is the Executive Assistant Manager. She can manage the hotel and the staff well. She helps the team and makes sure every guest is happy. Chanra is patient and polite. She speaks to guests and staff in a friendly way. She listens carefully and solves problems. She can make good decisions. Chanra loves Khmer culture and teaches visitors about the traditions, kindness, and smiles of Cambodian people. She also works with the Shinta Mani Foundation, which helps the local community. Chanra is caring and dedicated, and she inspires her team.
########################
Interview with Oumm fill in, words below:
hardworking – important – special – team – culture – happy – service – job – welcome – polite – solve – community
———————
1. Q: What is your job at the hotel? A: I manage the hotel and help the __________.
2. Q: How do you help the team? A: I support them and make sure they do a good _________.
3. Q: What do you do for the guests? A: I make sure every guest is __________.
4. Q: How do you speak to guests and staff? A: I speak in a friendly and __________ way.
5. Q: What qualities are important for you? A: I am __________, caring, and dedicated.
6. Q: How do you __________ problems? A: I listen carefully and find a good solution.
7. Q: What is __________ when you manage the hotel? A: Being organized, responsible, and patient is important.
8. Q: What do you like to show the guests? A: I show them Cambodian __________, kindness, and smiles.
9. Q: How do you inspire your team? A: I encourage them and make them feel __________.
10. Q: What is your priority at work? A: My priority is good __________ and happy guests.
11. Q: How do you work with the foundation? A: I support the local __________ and cultural projects.
12. Q: Why do you like your job? A: I like helping people and making the hotel a __________ place.
——————————— Full version:
1. Q: What is your job at the hotel? A: I manage the hotel and help the team.
2. Q: How do you help the team? A: I support them and make sure they do a good job.
3. Q: What do you do for the guests? A: I make sure every guest is happy.
4. Q: How do you speak to guests and staff? A: I speak in a friendly and polite way.
5. Q: What qualities are important for you? A: I am hardworking, caring, and dedicated.
6. Q: How do you solve problems? A: I listen carefully and find a good solution.
7. Q: What is important when you manage the hotel? A: Being organized, responsible, and patient is important.
8. Q: What do you like to show the guests? A: I show them Cambodian culture, kindness, and smiles.
9. Q: How do you inspire your team? A: I encourage them and make them feel welcome.
10. Q: What is your priority at work? A: My priority is good service and happy guests.
11. Q: How do you work with the foundation? A: I support the local community and cultural projects.
12. Q: Why do you like your job? A: I like helping people and making the hotel a special place.
When the interview starts, listen carefully to each question. Do not interrupt. If you do not understand a question, it is okay to ask politely: “Can you repeat, please?” or “Can you explain?” Speak slowly and clearly. Take a small pause before answering to think. Do not rush your answers.
Use a friendly smile. Smile sometimes, but not too much. Keep eye contact with the panel. Do not complain or speak badly about old jobs, teachers, or people. If you make a small mistake, stay calm and continue.
If something unexpected happens, like a technical problem or a question you do not know, stay calm. You can say: “I am not sure, but I can try.” If the panel asks a very detailed question, give an example from your experience, school, or training. Do not lie, because honesty is important.
During the interview, do not eat, drink too much, or fidget. Do not speak too fast or quietly. Keep your voice clear.
At the end, thank the panel politely: “Thank you for your time.” Stand up slowly and leave calmly.
Risks: looking bored, using a phone, giving wrong information, or being rude. Always stay calm, polite, and confident. These small actions can make a big impression.
____________________________
Vocabulary:
to stay calm – to feel quiet and not nervous.
to be confident – to feel sure about yourself.
to interrupt – to stop someone while they are speaking.
politely – in a nice and respectful way.
to repeat – to say something again.
to explain – to tell clearly so someone understands.
to rush an answer – to answer too fast without thinking.
eye contact – looking into someone’s eyes when talking.
to complain – to say you are not happy about something.
to speak badly – to say bad things about someone or something.
a mistake – something wrong that you do.
to continue – to keep doing something.
unexpected – something that happens suddenly, not planned.
a detailed question – a question that needs many details or a long answer.
an experience – something you have done or seen.
to lie – to say something that is not true.
honesty – telling the truth.
to fidget – to move your hands or body because you are nervous.
to thank politely – to say thank you in a nice way.
to leave calmly – to go out slowly and quietly.
to look bored – to look not interested or tired of waiting.
to be rude – to be impolite or not nice.
to make an impression – to make people think you are good or special.
##################
Multiple choice, one answer correct:
What does it mean to stay calm? a) To feel quiet b) To move a lot c) To shout
What does to be confident mean? a) To feel afraid b) To feel sure of yourself c) To complain
What does to interrupt mean? a) To wait quietly b) To stop someone talking c) To talk later
What does politely mean? a) To shout at people b) To speak nicely c) To be rude
What does to repeat mean? a) To speak quietly b) To say nothing c) To say again
What does to explain mean? a) To listen b) To give details c) To stay silent
What does to rush an answer mean? a) To answer slowly b) To answer fast c) To wait slowly
What is eye contact? a) Looking in someone’s eyes b) Looking at your hands c) Closing your eyes
What does to complain mean? a) To say you are unhappy b) To smile c) To be quiet
What does to speak badly mean? a) To whisper b) To say bad things c) To speak kindly
What is a mistake? a) Something small b) Something done right c) Something done wrong
What does to continue mean? a) To keep doing b) To pause c) To stop
What does unexpected mean? a) Something planned b) Something usual c) Something surprising
What is a detailed question? a) A simple question b) A question with many details c) A short question
What is an experience? a) Something you see b) Something you have done c) Something you have read
What does to lie mean? a) To say untrue words b) To tell the truth c) To be quiet
What is honesty? a) Ignoring rules b) Lying c) Telling the truth
What does to fidget mean? a) To move when nervous b) To sleep c) To read quietly
What does to thank politely mean? a) To be angry b) To say thank you c) To say hello
What does to leave calmly mean? a) To go out slowly b) To run fast c) To shout
What does to look bored mean? a) To look happy b) To look not interested c) To look angry
What does to be rude mean? a) To be polite b) To be quiet c)To be impolite
What does to make an impression mean? a) To hide yourself b) To run away quickly to impress c) To make people notice you
I __________ the interview room and sit down. I feel calm. I look at the __________ and make eye contact. I am confident because I have prepared.
When the panel asks me questions, I listen __________. I speak politely and answer _________. If I do not understand a question, I ask to __________ it. Sometimes I __________ my answer, but I try to stay calm.
I show honesty in all my answers. I smile __________ when I thank the panel. I try to make a good impression. I never interrupt others or __________ about small problems. I fidget sometimes when I am nervous, but I continue to answer carefully.
When the interview __________, I leave calmly. I feel proud because I answered __________ and politely.
____________________________
Correct version:
I enter the interview room and sit down. I feel calm. I look at the panel and make eye contact. I am confident because I have prepared.
When the panel asks me questions, I listen carefully. I speak politely and answer clearly. If I do not understand a question, I repeat it. Sometimes I rush my answer, but I try to stay calm.
I show honesty in all my answers. I smile politely when I thank the panel. I try to make a good impression. I never interrupt others or complain about small problems. I fidget sometimes when I am nervous, but I continue to answer carefully.
When the interview finishes, I leave calmly. I feel proud because I answered honestly and politely.
################### Rewrite the story above in the thrid person singular. Start with:
>>>>>>>She enters the interview room >>>>>>>and sits down…………
make all changes necessary. __________________________
Correct version:
She enters the interview room and sits down. She feels calm. She looks at the panel and makes eye contact. She is confident because she has prepared.
When the panel asks her questions, she listens carefully. She speaks politely and answers clearly. If she does not understand a question, she repeats it. Sometimes she rushes her answer, but she tries to stay calm.
She shows honesty in all her answers. She smiles politely when she thanks the panel. She tries to make a good impression. She never interrupts others or complains about small problems. She fidgets sometimes when she is nervous, but she continues to answer carefully.
When the interview finishes, she leaves calmly. She feels proud because she answers honestly and politely.
#######################
Also heck out these links for more info on how to………LINK
Make the following sentences negative:
I feel calm when I sit down in the interview room.
You make eye contact with the panel when you answer questions.
He listens carefully when the panel asks him a question.
She speaks politely to the panel members.
We repeat the question if we do not understand.
They rush their answers sometimes, but they try to stay calm.
I show honesty in all my answers.
He fidgets sometimes when he is nervous.
She smiles politely when she thanks the panel.
We try to make a good impression during the interview.
______________________ Answers:
I do not feel calm when I sit down in the interview room.
You do not make eye contact with the panel when you answer questions.
He does not listen carefully when the panel asks him a question.
She does not speak politely to the panel members.
We do not repeat the question if we do not understand.
They do not rush their answers sometimes, and they do not try to stay calm.
I do not show honesty in all my answers.
He does not fidget sometimes when he is nervous.
She does not smile politely when she thanks the panel.
We do not try to make a good impression during the interview.
##################
Now rewrite the statements as questions:
I feel calm when I sit down in the interview room.
You make eye contact with the panel when you answer questions.
He listens carefully when the panel asks him a question.
She speaks politely to the panel members.
We repeat the question if we do not understand.
They rush their answers sometimes, but they try to stay calm.
I show honesty in all my answers.
He fidgets sometimes when he is nervous.
She smiles politely when she thanks the panel.
We try to make a good impression during the interview.
_________________________
Correct answers:
Do I feel calm when I sit down in the interview room?
Do you make eye contact with the panel when you answer questions?
Does he listen carefully when the panel asks him a question?
Does she speak politely to the panel members?
Do we repeat the question if we do not understand?
Do they rush their answers sometimes, and do they try to stay calm?
Do I show honesty in all my answers?
Does he fidget sometimes when he is nervous?
Does she smile politely when she thanks the panel?
Do we try to make a good impression during the interview?
###################
Form questions to which the word/s given is/are the answer:
Example:
She enters the interview room.
She: _________________ YOU WRITE: Who enters the room?
enters the interview room: _________________ YOU WRITE: What does she do?
the interview room: _________________ YOU WRITE: What does she enter?
interview room; _________________ YOU WRITE: Which room does she enter? ———————————————
He feels very calm and confident. a) He: _________________ b) feels calm and confident: _________________ c) very calm and confident: _________________ d) very: _________________
2. She answers the questions carefully. a) She: _________________ b) answers the questions carefully: _________________ c) the questions: _________________ d) carefully: _________________
3. He speaks politely. a) He: _________________just write the correct questions
b) speaks politely: _________________ c) politely: _________________
4. She leaves the room calmly. a) She: _________________ b) leaves the room calmly: _________________ c) the room: _________________ d) calmly: _________________
———————————————-
Answers:
1. He feels very calm and confident. a) He: Who feels very calm and confident? b) feels calm and confident: What does he do? c) very calm and confident: How does he feel? d) very: How calm and confident does he feel?
2. She answers the questions carefully. a) She: Who answers the questions carefully? b) answers the questions carefully: What does she do? c) the questions: What does she answer? d) carefully: How does she answer the questions?
3. He speaks politely. a) He: Who speaks politely? b) speaks politely: What does he do? c) politely: How does he speak?
4. She leaves the room calmly. a) She: Who leaves the room calmly? b) leaves the room calmly: What does she do? c) the room: What does she leave? d) calmly: How does she leave the room?
When you go to your job interview, it is important to make a good first impression. When you enter the room, walk slowly and stand tall. Smile at the people in the panel and say hello in a clear and friendly voice. Look at each person for a moment. If someone offers you a handshake, take it and shake their hand gently. This shows respect and confidence.
When they invite you to sit down, move calmly to the chair. Sit with your back straight and both feet on the floor. Put your hands on your lap or on the table. Do not cross your arms, because this looks closed. Do not play with your phone or a pen, because it looks nervous. Sit in a way that shows you are ready to listen and speak.
During the interview, listen carefully. Nod your head a little to show you understand. Look at the person who asks the question, and sometimes look at the other people too. When you answer, speak slowly and clearly. Lean a little forward to show interest, but do not move too much.
Good body language with a smile, open hands, and calm movements will help you look professional and confident.
——————– Vocabulary:
important – something that matters a lot
a first impression – the first feeling someone has when they see you
to enter a room – to go into a room
to stand tall – to stand straight and high
to smile at the panel – to make a happy face to the people who ask questions
a clear voice – a voice that is easy to hear and understand
for a moment – for a short time
to show respect – to act in a polite and kind way
to show confidence – to act like you believe in yourself
to move calmly – to move slowly and not nervously
sit with your back straight – sit without bending your back
hands on the lap – put your hands on your legs
to cross arms – put your arms over your chest
to look closed (body language) – to look like you do not want to talk
to be ready to speak – to be ready to talk
to listen carefully – to hear and understand well
to nod the head – to move your head up and down to say “yes” or “I understand”
to lean forward – to move your body a little forward
a calm movement – a slow and quiet movement
to look professional – to look like you know your job
to be confident – to believe in yourself
###############
Multiple choice, one answer correct:
Important means… a) something that matters a lot b) something small c) something not needed
A first impression is… a) the last feeling someone has b) the first feeling someone has c) the middle feeling someone has
To enter a room means… a) to leave a room b) to go into a room c) to walk outside
To stand tall means… a) to bend your back b) to stand straight and high c) to sit straight
To smile at the panel means… a) to look at the floor b) to look at your phone c) to look happy at the people
A clear voice is… a) a voice that is fast b) a voice that is quiet c) a voice that is easy to hear
For a moment means… a) forever b) for a short time c) for a long time
To show respect means… a) to ignore people b) to act politely c) to shout loudly
To show confidence means… a) to act like you believe in yourself b) to hide your hands c) to speak very quietly
To move calmly means… a) to run quickly b) to move slowly and not nervously c) to jump fast
Sit with your back straight means… a) sit on the floor b) sit without bending your back c) lean to one side
Hands on the lap means… a) put your hands on your legs b) put your hands in your pockets c) hold your head
To cross arms means… a) put your hands on your legs b) wave your arms c) put your arms over your chest
To look closed (body language) means… a) to smile a lot b) to look like you do not want to talk c) to jump up and down
To be ready to speak means… a) to run outside b) to be ready to talk c) to sleep
To listen carefully means… a) to close your eyes b) to look at your phone c) to hear and understand well
To nod the head means… a) to jump b) to move your head up and down to say yes c) to shake your hands
To lean forward means… a) to stand on one foot b) to sit on the floor c) to move your body a little forward
A first impression – the first feeling someone has
To enter a room – to walk outside
To stand tall – to stand straight and high
To smile at the panel – to look happy at the people
A clear voice – a voice that is fast
For a moment – for a short time
To show respect – to shout loudly
To show confidence – to act like you believe in yourself
To move calmly – to move slowly and not nervously
Sit with your back straight – lean to one side
Hands on the lap – put your hands on your legs
To cross arms – put your arms over your chest
To look closed (body language) – to look like you do not want to talk
To be ready to speak – to sleep
To listen carefully – to hear and understand well
To nod the head – to move your head up and down to say yes
To lean forward – to stand on one foot
###############
Match the word to its definition;
Words:
important
first impression
to enter a room
to stand tall
to smile at the panel
a clear voice
for a moment
to show respect
to show confidence
to move calmly
sit with your back straight
hands on the lap
to cross arms
to nod the head
Definitions:
a) To place your hands on your legs while sitting. b) To make a positive feeling when people first see you. c) To walk into a place. d) To keep your body upright while sitting. e) To lift your head slightly to signal understanding. f) To express politeness to someone. g) Very necessary or significant. h) To show that you believe in yourself. i) To smile at the people in front of you politely. j) To stay still and not move nervously. k) A short period of time. l) To fold your arms across your chest. m) To speak so everyone can hear clearly. n) To keep your body upright while standing.
—————————– It is very important to make a good first __________ at a job interview. When you enter the room, walk slowly and stand __________. Smile at the people on the __________ and speak in a clear, friendly voice. If someone offers a -_________ , shake it gently. When you sit, __________ your back straight and hands on your __________. Do not __________ your arms or play with your phone. Look at each person for a moment and listen __________. __________ to show you understand. Speak slowly and lean a little forward to show _________ Calm movements, a smile, and __________ posture help you look professional, polite, and ready to speak.
———————————-
Full version:
It is very important to make a good first impression at a job interview. When you enter the room, walk slowly and stand tall. Smile at the people on the panel and speak in a clear, friendly voice. If someone offers a handshake, shake it gently. When you sit, keep your back straight and hands on your lap. Do not cross your arms or play with your phone. Look at each person for a moment and listen carefully. Nod to show you understand. Speak slowly and lean a little forward to show interest. Calm movements, a smile, and confident posture help you look professional, polite, and ready to speak.
#####################
SUMMARY:
Job Interview – Steps and Tips
1. First Impression
Walk slowly into the room.
Stand tall.
Smile at the panel.
Say hello in a clear voice.
Look at each person for a moment.
2. Handshake
If someone gives a handshake, take it.
Shake gently.
This shows respect and confidence.
3. Sitting Down
Move calmly to your chair.
Sit with your back straight.
Put your hands on your lap.
Do not cross your arms.
Do not play with your phone or pen.
Sit ready to listen and speak.
4. During the Interview
Listen carefully to questions.
Nod your head to show understanding.
Look at the person asking, sometimes look at others.
In the interview, one person on the panel looks at me and asks directly: “Will you leave this job if you find a better one?”
I [smile politely] and [take a short breath]. I say: “Thank you for this question.” Then I continue: “For me, a better job does not only mean more money. A better job means good colleagues, a friendly team, fair treatment, and a chance to learn new skills. It also means a place where I feel safe, respected, and happy.”
I [look at the panel with confidence] and explain more: “If I can find all these things in this company, I will not want to leave. I will feel that this job is already the best one for me.”
Then I add: “For me, stability is very important. When I accept a job, I want to give my best. I want to work hard every day and grow step by step. I want to make a good difference in the company.”
I [pause for a moment] and say: “Of course, nobody can see the future, but my plan is very clear. I want to stay in this job, I want to learn, and I want to grow together with your company.”
At the end, I [smile again] and say clearly: “So, no, I will not leave this job if I find a better one. My goal is to stay loyal, to give my best, and to build my future with your team.”
This answer shows that I am serious, positive, and ready to commit.
################## Structured version:
The panel asks: “Will you leave this job if you find a better one?”
My first reaction:
I smile politely.
I take a short breath.
I say: “Thank you for this question.”
I explain what “a better job” means:
“For me, a better job does not only mean more money.”
“A better job means good colleagues and a friendly team.”
“It means fair treatment from managers.”
“It also means chances to learn new skills.”
“And it means a place where I feel safe, respected, and happy.”
I explain why I would stay:
“If I can find all these things in this company, I will not want to leave.”
“I will feel that this job is already the best one for me.”
I talk about stability and commitment:
“For me, stability is very important.”
“When I accept a job, I want to give my best every day.”
“I want to work hard and grow step by step.”
“I also want to make a good difference in the company.”
I explain about the future:
“Of course, nobody can see the future.”
“But my plan is very clear.”
“I want to stay in this job, learn, and grow together with your company.”
Final answer:
“So, no, I will not leave this job if I find a better one.”
“My goal is to stay loyal, give my best, and build my future with your team.”
#############
More details:
The panel asks: “Will you leave this job if you find a better one?
My first reaction:
I smile politely to show respect and a positive attitude.
I sit straight and keep eye contact, so they can see I am confident.
I take a short breath to give myself one moment to think.
I do not answer too fast, because I want to show that I take the question seriously.
I say with a calm voice: “Thank you for this question.”
By saying this, I show that I respect the panel and that I am happy to give an honest answer.
My tone is friendly but also clear, so they know I am sure about my answer.
——————————–
I explain what “a better job” means:
I speak slowly and clearly, to make sure the panel understands me.
I say: “For me, a better job does not only mean more money.” I want them to know that I care about more than salary.
I continue: “A better job means good colleagues and a friendly team.” I explain that working with kind and helpful people is very important for me.
I add: “It means fair treatment from managers.” I want the panel to see that respect and fairness are very important in a workplace.
I say: “It also means chances to learn new skills.” I show that I want to grow and improve myself in this job.
Finally, I say: “And it means a place where I feel safe, respected, and happy.” I explain that a good environment helps me work better and stay motivated.
While I speak, I keep eye contact with the panel to show that I am serious and honest.
I nod sometimes to show that I am confident about my answer.
I speak in a calm voice, not too fast, to make my ideas clear.
——————————–
I explain why I would stay:
I speak calmly and with confidence, so the panel can see that I am serious.
I say: “If I can find all these things in this company, I will not want to leave.” I explain that a good team, respect, learning opportunities, and a friendly environment are more important to me than just money.
I continue: “I will feel that this job is already the best one for me.” I want the panel to understand that I will be happy and motivated if I work here.
I add that when I like my workplace, I can do my work better and help the company succeed.
I keep eye contact with the panel to show honesty and commitment.
I nod slightly to show that I believe in my words.
I speak slowly and clearly, so they can see I am thoughtful and not giving a quick or careless answer.
I explain that I want to stay and grow step by step in the company. I want to show that I am loyal and responsible.
I end this part with a calm smile, so they feel that I am positive and serious about this job.
———————————-
I talk about stability and commitment:
I speak slowly and clearly to show that I am serious about my words.
I say: “For me, stability is very important.” I explain that I want a long-term job where I can feel safe and comfortable.
I continue: “When I accept a job, I want to give my best every day.” I want the panel to understand that I am hardworking and responsible.
I add: “I want to work hard and grow step by step.” I explain that I am ready to learn new things slowly and improve myself little by little.
I also say: “I want to make a good difference in the company.” I want to show that I care not only about myself but also about the success of the team and the company.
While I speak, I keep eye contact with the panel to show honesty and confidence.
I nod slightly sometimes to emphasize my words and show that I am serious.
I speak in a calm voice, not too fast, to make sure my message is clear.
I want the panel to see that I am loyal, responsible, and ready to work for a long time in the company.
————————————–
I explain about the future:
I speak calmly and slowly to show that I am serious and thoughtful.
I say: “Of course, nobody can see the future.” I explain that I know things can change, but I want to show that I am realistic and honest.
I continue: “But my plan is very clear.” I want the panel to understand that I have a strong goal and a clear idea of my work and career.
I add: “I want to stay in this job, learn, and grow together with your company.” I explain that my goal is to improve myself step by step and help the company at the same time.
While I speak, I keep eye contact to show that I am confident and sincere.
I nod slightly sometimes to emphasize that I am sure about my plan.
I speak with a calm and friendly tone to show that I am motivated and positive about the future.
I want the panel to understand that I am loyal and that I will focus on this job for a long time.
I also show with my tone and gestures that I am ready to grow with the company and learn new skills every day.
—————————————–
Final answer:
I smile politely and look at the panel to show respect and confidence.
I speak clearly and slowly to make sure my message is understood.
I say: “So, no, I will not leave this job if I find a better one.” I want to make my answer strong and honest.
I continue: “My goal is to stay loyal, give my best, and build my future with your team.” I explain that I want to be committed, work hard every day, and grow with the company.
I nod slightly to show that I am serious and confident about my answer.
I maintain calm eye contact with the panel to show that I mean what I say.
I use a friendly and positive tone, so the panel can feel my motivation and honesty.
I add in my mind that loyalty, responsibility, and teamwork are very important to me.
By finishing with this answer, I show that I am focused on this job and on giving my best, not just looking for other opportunities.
I end with a small smile to leave a positive impression and to show that I am confident about my decision and my future with the company.
###################
>>>>>>>>>>>>>>>>>Summary in A1:
The panel asks:“Will you leave this job if you find a better one?”
My first reaction:
I smile politely.
I sit straight and look at the panel.
I take a short breath.
I say: “Thank you for this question.”
I want to show that I think about the question and I am serious.
I explain what “a better job” means:
I say: “For me, a better job is not only more money.”
“A better job means good colleagues and a friendly team.”
“It means fair treatment from managers.”
“It also gives a chance to learn new skills.”
“And it is a place where I feel safe, respected, and happy.”
I speak slowly and look at the panel to show I am honest.
I explain why I would stay:
I say: “If I find all these things in this company, I will not want to leave.”
“I will feel that this job is already the best one for me.”
I explain that when I like my job, I can work better and help the company.
I smile to show I am serious and positive.
I talk about stability and commitment:
I say: “For me, stability is very important.”
“When I start a job, I want to give my best every day.”
“I want to work hard and grow step by step.”
“I also want to make a good difference in the company.”
I speak clearly and look at the panel to show I am loyal and responsible.
I explain about the future:
I say: “Of course, nobody can see the future.”
“But my plan is very clear.”
“I want to stay in this job, learn, and grow together with your company.”
I speak slowly and smile to show I am honest and motivated.
Final answer:
I say: “So, no, I will not leave this job if I find a better one.”
“My goal is to stay loyal, give my best, and build my future with your team.”
I smile and look at the panel to show confidence and honesty.
#####################
Some more thoughts (A2):
Reasons to Stay in a Job Even If Another Company Offers Work
Enjoy Work – I like my daily tasks and feel proud of what I do. When work is interesting, I am motivated to stay.
Good Boss and Colleagues – I work with friendly colleagues and a supportive boss. A good team makes work more comfortable and happy.
Job Safety – My job is stable and secure. I know I can stay in this job for a long time without problems.
Salary and Benefits – I earn enough money and have benefits like health insurance, paid holidays, or retirement plans. Money is important, but benefits make work easier and safe.
Work-Life Balance – My job allows me time for family, friends, and hobbies. If work does not take all my time, I feel happier.
Opportunities to Grow – I can learn new skills, get training, and have a chance for promotion. A job with future possibilities is valuable.
Comfort and Respect – I feel comfortable, happy, and respected at work. If the workplace is positive, I want to stay.
✅ Conclusion: Even if another company offers more money, I may stay in my current job because of comfort, safety, respect, and growth opportunities.
Sophea, now in her sixties remembers the time she spent with her parents, and, Mother’S Day.
Sophea was a ten-year-old girl. She lived in the countryside iwith her family. She loved her mother very much. Her mother was kind and helped her every day.
Sophea and her mother did many things together. They cooked food and cleaned the house. Sometimes they went to the market. Sophea liked to help her mother.
Her father and brother also helped at home. Her dad worked in the garden and carried water. Her brother fed the chickens and helped clean. The family worked together.
On Mother’s Day, Sophea wanted to make her mother happy. She picked flowers from the garden and gave them to her. She also drew a picture and wrote, “I love you, Mommy.”
Her dad and brother said “Happy Mother’s Day” too. They all smiled and hugged. It was a special and happy day for the whole family.
_____________________________
Verbs:
to be (was/were) – to exist, to describe something or someone
to live (lived) – to have your home in a place
to love (loved) – to like someone very much
to help (helped) – to make something easier for someone
to do (did) – to make or complete something
to cook (cooked) – to prepare food
to clean (cleaned) – to make something not dirty
to go (went) – to move from one place to another
to like (liked) – to enjoy something
to work (worked) – to do a job or activity
to carry (carried) – to hold something and take it somewhere
to feed (fed) – to give food to someone or an animal
to want (wanted) – to wish for something
to make (made) – to create or produce something
to pick (picked) – to take flowers, fruit, or something with your fingers
to give (gave) – to let someone have something
to draw (drew) – to make a picture with a pen or pencil
to write (wrote) – to put words on paper
to say (said) – to speak words
to smile (smiled) – to make a happy face with your mouth
to hug (hugged) – to put your arms around someone
to have (had) – to own or experience something
###################
Questions and answers in past simple:
Example:
Did Sophea live in the city when she was ten?
YOU WRITE: No, she did not. She lived in the countryside.
Did Sophea dislike her mother? _________________________________
Did Sophea and her mother go to school together? _________________________________
Did her mother work in the garden? _________________________________
Did Sophea feed the chickens? _________________________________
Did Sophea give flowers to her father on Mother’s Day? _________________________________
Did her father draw a picture for Mother’s Day? _________________________________
Did the family go to the city for Mother’s Day? _________________________________
Did Sophea clean the garden by herself? _________________________________
Did Sophea forget to say “I love you” to her mother? _________________________________
—————————— Correct answers:
Did Sophea live in the city when she was ten? No, she did not. She lived in the countryside.
Did Sophea dislike [not like] her mother? No, she did not. She loved her mother very much.
Did Sophea and her mother go to school together? No, they did not. They cooked and cleaned together.
Did her mother work in the garden? No, she did not. Her father worked in the garden.
Did Sophea feed the chickens? No, she did not. Her brother fed the chickens.
Did Sophea give flowers to her father on Mother’s Day? No, she did not. She gave flowers to her mother.
Did her father draw a picture for Mother’s Day? No, he did not. Sophea drew the picture.
Did the family go to the city for Mother’s Day? No, they did not. They stayed at home and celebrated.
Did Sophea clean the garden by herself? No, she did not. She helped her mother in the house.
Did Sophea forget to say “I love you” to her mother? No, she did not. She wrote, “I love you, Mommy.”
####################
True?
Example:
Sophea lived in a city when she was ten years old.
YOU WRITE:
Sophea did not live in a city when she was ten years old. She lived in the countryside.
Sophea and her mother went to school together. ___________________________________
Her father carried water in the house. ___________________________________
Sophea gave a present to her father on Mother’s Day. ___________________________________
Sophea cleaned the garden with her mother. ___________________________________
Her mother worked in the garden sometimes. ___________________________________
The family went to the city on Mother’s Day. ___________________________________
Sophea forgot to draw a picture for her mother. ___________________________________
Sophea did not pick flowers for her mother. ___________________________________
——————————————– Correct version:
Sophea lived in a city when she was ten years old. Sophea did not live in a city when she was ten years old. She lived in the countryside.
Sophea and her mother went to school together. Sophea did not go to school with her mother. She sometimes went to the market and cooked with her mother.
Her father carried water in the house. Her father did not carry water in the house. He carried water outside.
Sophea gave a present to her father on Mother’s Day. Sophea did not give a present to her father on Mother’s Day. She gave it to her mother.
Sophea cleaned the garden with her mother. Sophea did not clean the garden with her mother. She cleaned the house with her mother.
Her mother worked in the garden sometimes. Her mother did not work in the garden sometimes. She helped Sophea at home.
The family went to the city on Mother’s Day. The family did not go to the city on Mother’s Day. They stayed at home.
Sophea forgot to draw a picture for her mother. Sophea did not forget to draw a picture for her mother. She drew a picture for her.
Sophea did not pick flowers for her mother. Sophea did not forget to pick flowers for her mother. She picked flowers from the garden.
####################
When Sophea was ten years old – complete:
Sophea ______________________ (want) to help her mother.
Sophea and her mother ______________________ (like) to cook together.
Sometimes, Sophea ______________________ (go) to the market with her mother.
On Mother’s Day, Sophea ______________________ (want) to make her mother happy.
She ______________________ (pick) flowers to give to her mother.
Sophea ______________________ (draw) a picture to show her love.
She ______________________ (write) “I love you, Mommy” to say how she felt.
Her father ______________________ (work) in the garden to carry water.
Her brother ______________________ (help) at home to clean the house.
The family ______________________ (smile) and ________________ (give) hugs to celebrate Mother’s Day.
Sophea ______________________ (like) to help her mother with cooking and cleaning.
Her father ______________________ (say) “Happy Mother’s Day.” to Sophea’s mother.
Mother’s Day ______________________ (be) special for the family to enjoy together.
———————————-
Correct version:
Sophea wanted to help her mother.
Sophea and her mother liked to cook together.
Sometimes, Sophea went to the market with her mother.
On Mother’s Day, Sophea wanted to make her mother happy.
She picked flowers to give to her mother.
Sophea drew a picture to show her love.
She wrote “I love you, Mommy” to say how she felt.
Her father worked in the garden to carry water.
Her brother helped at home to clean the house.
The family smiled and gave hugs to celebrate Mother’s Day.
Sophea liked to help her mother with cooking and cleaning.
Her father said “Happy Mother’s Day” to Sophea’s mother.
Mother’s Day was special for the family to enjoy together.
#################
Correct the mistakes, do not use a ’not‘ construction::
Example:
Sophea lived in a city when she was ten years old.
YOU WRITE: She lived in a village when she was ten years old.
Sophea hated her mother. __________________________
Sophea and her mother went to school together. __________________________
Sophea helped no one at home. __________________________
Her father worked inside the house instead of the garden. __________________________
Her brother played all day and did not help. __________________________
Sophea gave flowers to her father on Mother’s Day. __________________________
Sophea forgot to draw a picture for her mother. __________________________
The family forgot Mother’s Day. __________________________
Mother’s Day was not special for the family. __________________________
Sophea wrote a letter to her father. __________________________
Her mother was unfriendly to Sophea. __________________________
—————————————-
Correct version:
Sophea loved her mother.
Sophea and her mother cooked and cleaned together.
Sophea helped her mother at home.
Her father worked in the garden.
Her brother helped at home.
Sophea gave flowers to her mother on Mother’s Day.
Sophea drew a picture for her mother.
The family celebrated Mother’s Day.
Mother’s Day was special for the family.
Sophea wrote a letter to her mother.
Her mother was kind to Sophea.
###################
Make the sentences negative:
Example:
Sophea lived in a city when she was ten years old.
YOU WRITE:
Sophea did not live in the city when she was ten years old.
——————————-
Sophea hated her mother.
Sophea and her mother went to school together.
Sophea stayed at home all the time.
Her father worked inside the house.
Her brother played all day.
Sophea gave flowers to her father on Mother’s Day.
Sophea forgot to draw a picture for her mother.
The family ignored Mother’s Day.
Mother’s Day was a day like all the others for the family.
——————————— Answers:
Sophea did not hate her mother.
Sophea and her mother did not go to school together.
Sophea did not stay at home all the time.
Her father did not work inside the house.
Her brother did not play all day.
Sophea did not give flowers to her father on Mother’s Day.
Sophea did not forget to draw a picture for her mother.
The family did not ignore Mother’s Day.
Mother’s Day was a special day.
#######################
Interview with Sophea, fill in, words below:
sometimes – carried – every day – kind – write – family – fed – cleaned – kitchen – very much – countryside – drew – together
______________________________
Q: Where did you live when you were ten? A: I lived in the __________.
Q: Who did you live with? A: I lived with my family.
Q: Did you love your mother? A: Yes, I loved my mother __________.
Q: How was your mother? A: My mother was __________.
Q: What did you do with your mother? A: I cooked and __________ with my mother.
Q: Did you go to the market with your mother? A: Yes, __________ I went to the market with my mother.
Q: What did your father do at home? A: My father worked in the garden and __________ water.
Q: Did your brother help at home? A: Yes, my brother __________ the chickens.
Q: What did you do on Mother’s Day? A: I picked flowers and __________ a picture for my mother.
Q: Did you __________ something for your mother? A: Yes, I wrote “I love you, Mommy.”
Q: Who said “Happy Mother’s Day”? A: My father and my brother said “Happy Mother’s Day.”
Q: Did your __________ smile and hug on Mother’s Day? A: Yes, we smiled and hugged.
Q: Why was Mother’s Day special? A: It was special because we were all happy ___________.
Q: Did you like helping your mother? A: Yes, I liked helping my mother in the __________.
Q: How often did your mother help you? A: My mother helped me __________.
Q: Did your family work together? A: Yes, my family worked together.
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Correct version:
Q: Where did you live when you were ten? A: I lived in the countryside.
Q: Who did you live with? A: I lived with my family.
Q: Did you love your mother? A: Yes, I loved my mother very much.
Q: How was your mother? A: My mother was kind.
Q: What did you do with your mother? A: I cooked and cleaned with my mother.
Q: Did you go to the market with your mother? A: Yes, sometimes I went to the market with my mother.
Q: What did your father do at home? A: My father worked in the garden and carried water.
Q: Did your brother help at home? A: Yes, my brother fed the chickens.
Q: What did you do on Mother’s Day? A: I picked flowers and drew a picture for my mother.
Q: Did you write something for your mother? A: Yes, I wrote “I love you, Mommy.”
Q: Who said “Happy Mother’s Day”? A: My father and my brother said “Happy Mother’s Day.”
Q: Did your family smile and hug on Mother’s Day? A: Yes, we smiled and hugged.
Q: Why was Mother’s Day special? A: It was special because we were all happy together.
Q: Did you like helping your mother? A: Yes, I liked helping my mother in the kitchen.
Q: How often did your mother help you? A: My mother helped me every day.
Q: Did your family work together? A: Yes, my family worked together.
When Sophea was a ten-year-old girl she lived in a small village in the countryside. Every morning, she helped her mother before school. Then she walked to school with her friends.
Sophea liked school, and her favorite subject was English. She knew English was important for her future. She wanted to be a tour guide and talk to people from other countries.
In class, she listened carefully and learned new words. At home, she watched English videos and read small books. She also taught her little brother simple English words.
Sophea studied hard because she had big dreams. She wanted to speak English well and visit other countries one day.
She was proud of her progress and kept trying, even when it was difficult. Sophea believed that English would help her do many things in life.
She was a smart and brave girl who never gave up.
___________________________
Verbs:
to be (was/were) – to exist; to have a certain quality
to live (lived) – to have your home in a place
to help (helped) – to do something for someone
to walk (walked) – to move with your feet
to like (liked) – to enjoy something
to know (knew) – to have information in your mind
to want (wanted) – to wish for something
to talk (talked) – to speak
to listen (listened) – to pay attention to sounds
to learn (learned) – to get knowledge or skill
to watch (watched) – to look at something for a time
to read (read [pronounced “red”]) – to look at words and understand them
to teach (taught) – to help someone learn
to study (studied) – to learn about something at school or at home
to speak (spoke) – to say words
to visit (visited) – to go to a place for a short time
to keep (kept) – to continue doing something
to try (tried) – to make an effort
to believe (believed) – to think that something is true
to do (did) – to perform an action
to give up (gave up) – to stop trying
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Questions and answers in past simple:
Example:
Did Sophea live in a city when she was ten years old?
YOU WRITE: No, she did not live in a city when she was ten years old. She lived in a village.
Did Sophea walk to school alone? ___________________________
Did she want to be a doctor?___________________________
Did Sophea skip class every day?___________________________
Did she help her teacher in the morning?___________________________
Did she teach her little brother difficult English words?___________________________
Did Sophea stop studying English?___________________________
Did she give up when learning English was easy?___________________________
Did Sophea avoid learning new words in class?___________________________
Did she watch French videos at home?___________________________
——————————– Correct version:
Did Sophea live in a city when she was ten years old? No, she did not live in a city when she was ten years old. She lived in a village.
Did Sophea walk to school alone? No, she did not walk to school alone. She walked with her friends.
Did she want to be a doctor? No, she did not want to be a doctor. She wanted to be a tour guide.
Did Sophea skip class every day? No, she did not skip class every day. She went to class and listened carefully.
Did she help her teacher in the morning? No, she did not help her teacher in the morning. She helped her mother.
Did she teach her little brother difficult English words? No, she did not teach her little brother difficult English words. She taught him simple English words.
Did Sophea stop studying English? No, she did not stop studying English. She studied hard at home and at school.
Did she give up when learning English was easy? No, she did not give up when learning English was easy. She kept trying even when it was difficult.
Did she avoid learning new words in class? No, she did not avoid learning new words in class. She listened carefully and learned new words.
Did she watch French videos at home? No, she did not watch French videos at home. She watched English videos at home.
##################
True?
Example:
Sophea lived in a city when she was ten years old.
YOU WRITE: Sophea did not live in a city when she was ten years old. She lived in a village.
Sophea walked to school alone. _______________________________
Sophea wanted to be a doctor. _______________________________
Sophea skipped [to not go to school or a lesson] class every day. _______________________________
Sophea helped her teacher in the morning. _______________________________
Sophea taught her little brother difficult English words. _______________________________
Sophea gave up when learning English was difficult. _______________________________
Sophea disliked [to not like] school. _______________________________
Sophea avoided [to stay away from something or not do something.] learning new words in class. _______________________________
——————————————-
Correct version:
Sophea lived in a city when she was ten years old. Sophea did not live in a city when she was ten years old. She lived in a village.
Sophea walked to school alone. Sophea did not walk to school alone. She walked with her friends.
Sophea wanted to be a doctor. Sophea did not want to be a doctor. She wanted to be a tour guide.
Sophea skipped class every day. Sophea did not skip class every day. She went to class and listened carefully.
Sophea helped her teacher in the morning. Sophea did not help her teacher in the morning. She helped her mother.
Sophea taught her little brother difficult English words. Sophea did not teach her little brother difficult English words. She taught him simple English words.
Sophea stopped studying English. Sophea did not stop studying English. She studied hard at home and at school.
Sophea gave up when learning English was difficult. Sophea did not give up when learning English was difficult. She kept trying.
Sophea disliked school. Sophea did not dislike school. She liked school.
Sophea avoided learning new words in class. Sophea did not avoid learning new words in class. She listened carefully and learned new words.
######################
When Sophea was ten years old – complete:
Every morning, Sophea ___ (help) her mother before school.
She ___ (walk) to school with her friends.
Sophea ___ (like) going to school.
Her favorite subject ___ (be) English.
She ___ (know) that English was important for her future.
She ___ (want) to be a tour guide.
In class, she ___ (listen) carefully to her teacher.
She ___ (learn) new English words at school.
At home, she ___ (watch) English videos.
She ___ (like) to read small English books at home.
Sophea also ___ (teach) her little brother simple English words.
She ___ (study) hard because she had big dreams.
Even when it was difficult, she ___ (keep) trying.
Sophea ___ (believe) that English would help her do many things in life.
————————–
Correct version:
Every morning, Sophea helped her mother before school.
She walked to school with her friends.
Sophea liked going to school.
Her favorite subject was English.
She knew that English was important for her future.
She wanted to be a tour guide.
In class, she listened carefully to her teacher.
She learned new English words at school.
At home, she watched English videos.
She liked to read small English books at home.
Sophea also taught her little brother simple English words.
She studied hard because she had big dreams.
Even when it was difficult, she kept trying.
Sophea believed that English would help her do many things in life.
#################
Correct the mistakes:
Example:
Sophea lived in a city.
YOU WRITE: She lived in a village.
She walked to school alone. ______________________________
Sophea wanted to be a doctor. ______________________________
She skipped class every day. ______________________________
