• tourism’s biggest problem – be part of the solution?

B1

Overtourism

Overtourism is the phenomenon where a popular destination becomes so overcrowded with visitors that it negatively impacts the quality of life for residents, the experience for tourists, and the environment itself. It’s not just about large numbers; it’s about the concentration of those numbers in specific places at specific times.

Here’s a breakdown of why overtourism is the central problem and how it connects to other critical issues:

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1. The Core Issue: Overtourism as a Symptom and a Cause

Overtourism is both a symptom of tourism’s success and a cause of its most severe problems.

• Geographical Concentration: Mass tourism isn’t spread evenly. It focuses on a small number of „honeypot“ locations like Venice, Barcelona, Kyoto, Amsterdam, and Machu Picchu.
• Seasonality: The problem is exacerbated by everyone traveling at the same time (e.g., summer in Europe, holidays).

2. The Cascading Effects of Overtourism

This central problem creates a domino effect of other major issues:

A. Environmental Degradation

• Strain on Resources: Overwhelms local water and energy supplies.
• Pollution: Increased air pollution from travel, noise pollution, and litter.
• Ecosystem Damage: Erosion of natural trails, damage to coral reefs, and disruption of wildlife. A classic example is the temporary closure of Maya Bay in Thailand („The Beach“) to allow its ecosystem to recover.

B. Socio-Cultural Resentment

• Loss of Authenticity: Historic towns become crowded, commercialized theme parks, losing their original character.
• Displacement of Residents: The rise of short-term rentals (like Airbnb) drives up housing costs, pushing locals out of city centers.
• Resident Anger: This leads to protests and anti-tourism sentiment, as seen in graffiti and demonstrations in cities like Barcelona and Venice.

C. Degradation of the Tourist Experience

• Long Lines and Crowds: The very attractions people come to see are spoiled by the crowds.
• Rising Prices: Locals and tourists alike face inflated prices for goods, services, and accommodation.
• Homogenization: Unique local shops are replaced by international chains and souvenir shops, making every destination feel the same.

D. Economic Vulnerability

• Leakage: A significant portion of tourism revenue often leaks out to international corporations (airlines, hotel chains, tour operators) rather than benefiting the local economy.
• Over-reliance: Destinations become dependent on tourism, making them extremely vulnerable to shocks like pandemics, natural disasters, or political instability.

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Other Major Contenders for „Biggest Problem“

While overtourism is the central hub, these other issues are critically important and deeply interconnected:

1. Sustainability and the Climate Crisis:
   • The Carbon Footprint: Aviation is a significant and growing contributor to greenhouse gas emissions. The core model of mass, long-haul travel is fundamentally at odds with global climate goals.
   • Resource Consumption: Tourism places a heavy burden on local water, food, and energy, especially in developing nations.
2. The Post-Pandemic Labor Shortage:
   • The industry is facing a severe shortage of skilled and unskilled labor. Many who left the sector during COVID-19 did not return due to issues like low pay, precarious hours, and high stress, leading to service disruptions and operational challenges.
3. Economic Inequality and Leakage:
   • Ensuring that the money tourists spend actually stays within and benefits the local community remains a huge challenge, particularly in developing countries.

The Path Forward: Shifting the Paradigm

The industry’s biggest challenge, therefore, is not just managing these problems individually but fundamentally shifting from a model of volume to a model of value. The solutions being explored include:

• Dispersal: Promoting lesser-known destinations and encouraging travel during the off-season.
• Management Tools: Implementing tourist taxes, timed entry tickets, and visitor caps.
• Regulation: Limiting short-term rentals to protect housing stock.
• Promoting Regenerative Tourism: Going beyond „do no harm“ to a model where tourism actively improves the destination—environmentally, socially, and economically.

In conclusion, while climate change is the existential threat and labor shortages are an operational crisis, overtourism is the most visible and immediate „biggest problem.“ It is the point where environmental damage, resident anger, and a poor tourist experience collide, making it the most urgent issue for destinations worldwide to address.

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A2

Today, the biggest problem in tourism is that too many people travel to the same popular places. This is called overtourism. It causes many problems for the environment, for local people, and for tourists.

Let’s look at the problems in more detail.

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1. Too Many People: Overtourism

What it is: Famous cities and places have too many visitors. The streets, beaches, and monuments are too full.

Examples around the world:

• Europe: Cities like Venice, Barcelona, and Amsterdam are very crowded.
• Asia: Famous places like Bali (Indonesia), Kyoto (Japan), and Thailand’s beaches have the same problem. In Thailand, the beautiful Maya Bay beach was closed for some time because too many tourists were damaging the nature.
• Peru: Too many people want to see Machu Picchu, and the ancient stones are getting damaged.

Why it is bad:

• For locals: Life becomes difficult and expensive. Houses become too pricey for locals to rent.
• For tourists: Long lines, crowded photos, and a stressful experience.
• For the place: Historic sites can get damaged.

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2. Damage to Nature and the Environment

Tourism can hurt our planet.

• Pollution from Travel: Airplanes, cars, and cruise ships make a lot of pollution. This is bad for the air and for climate change.
• Too Much Trash: In many popular places, there is a lot of litter. For example, on Mount Everest, there is trash from climbers. In the oceans, plastic from tourists can hurt fish and coral.
• Using Too Much Water: Tourists often use a lot of water for hotels, pools, and showers. In places with little water, like some islands, this is a big problem.

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3. Problems for Local People

When tourism grows very fast, it can cause problems for the people who live there.

• Life Becomes Expensive: Shops and restaurants raise their prices. Apartments become very expensive because owners prefer to rent them to tourists on websites like Airbnb. Local people cannot afford to live in their own cities.
• They Lose Their Culture: Sometimes, a city changes too much for tourists. Traditional shops close and only souvenir shops open. The city loses its real character and culture.
• Anger and Protests: In some cities, local people protest against tourists. They write messages like „Tourist, go home!“ because they are unhappy.

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4. The Problem of Seasonality

This means that everyone travels at the same time of the year.

• What happens: In summer, Europe is very crowded. In winter, everyone goes to ski resorts. This means that for a few months, places have too many people, and for the rest of the year, they are empty and businesses have no money.

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What is the Solution?

The solution is to be a smarter tourist.

• Travel to less famous places. Visit a small town instead of a capital city.
• Travel in the off-season. Go to Europe in spring or autumn, not summer.
• Be respectful. Learn a few words in the local language, don’t make too much noise, and always put your trash in the bin.
• Support the local economy. Eat in local restaurants and buy from local artists.

In conclusion, the biggest problem is that tourism is not balanced. The goal for the future is to have tourism that is good for everyone: for the planet, for local people, and for tourists.

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A2

Cheat Sheet: How to Be a Good Tourist

The goal is to be a traveler, not just a tourist. Here are easy things you can do.

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1. For the Planet: Travel Lightly

• 🚌 Use Local Transport: Take a bus or a train instead of a taxi. It is cheaper and better for the air.
• ♻️ No Plastic: Carry your own water bottle and shopping bag. Say „no“ to plastic straws.
• 💧 Save Water: Take short showers. Reuse your hotel towels.
• 🗑️ Leave No Trace: Always put your trash in the bin. If you see trash, pick it up. Leave nature beautiful.

2. For Local People: Be a Guest, Not a Invader

• 🛍️ Buy Local: Eat in local restaurants, not international fast food. Buy souvenirs from local artists.
• 🏠 Be Respectful: Remember, you are in someone’s home. Be quiet in the streets. Respect local customs and dress correctly (for example, cover your shoulders in a temple).
• 👋 Learn a Little: Learn to say „Hello,“ „Thank you,“ and „Please“ in the local language. A small effort makes a big difference.

3. For a Better Experience: Go Your Own Way

• 📅 Go in the Off-Season: Travel in spring or autumn, not in summer. It is less crowded, cheaper, and more pleasant.
• 🗺️ Visit Different Places: Instead of only the famous city, visit a smaller town or a village. You will see the real culture.
• ⏳ Stay Longer: Stay in one place for a few days. Learn about it. This is better than visiting 10 cities in 7 days.

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Simple Plan for Your Next Trip

Do This…	Instead of This…	Why It Helps
Eat at a small family restaurant	Eating at McDonald’s	Your money goes directly to a local family.
Take a train between cities	Taking a short-flight	You see the countryside and reduce pollution.
Visit a less-famous town	Only going to the capital	You help spread the money and reduce crowds.
Travel in September	Traveling in August	The weather is still good, but it is less crowded.
Learn „Thank you“	Speaking only English loudly	You show respect for the local culture.

In short: Be curious, be kind, and think about the place you are visiting. You can be part of the solution

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• greenwashing, fake ‚eco-tourism‘?

2. Fake eco-tourism (greenwashing)

Some companies say they are “eco-friendly,” but they do not help the environment or local communities. For example, a hotel may say it is eco, but it uses too much water or electricity. Or a tour may advertise nature experiences, but it damages the forest or wildlife. Tourists may think they are doing something good for nature, but the real impact can be negative.

#######################

Some companies say they offer eco-tourism, but in reality, they only pretend to care about nature. This is called greenwashing. It means they use words like “eco-friendly” or “sustainable” to attract tourists, but they do not really help the environment or local people.

For example, a hotel might say it is an “eco-hotel,” but it still wastes a lot of water and electricity every day. It may also use plastic bottles and not recycle them. A tour company may promote “nature tours,” but the tours may hurt the forest, scare animals, or leave trash behind.

Many tourists believe they are doing something good for the planet when they join these activities. They think their visit supports clean tourism and helps local communities. However, the truth is often different. Sometimes the money only goes to the company, not to the local people. The environment can also become worse because of careless actions.

To avoid fake eco-tourism, travelers should check carefully before booking. They can look for real certificates, ask questions about how the company protects nature, and choose tours that respect people, animals, and the environment. True eco-tourism means helping both nature and local communities in a positive and honest way.

________________________

Vocabulary:

1. to offer eco-tourism – to give tourists trips that try to protect nature
2. to pretend to care for nature – to say you love nature but not really mean it
3. greenwashing – when a company says it helps nature but it doesn’t
4. sustainable – something that can last a long time without hurting nature
5. to attract tourists – to make people want to come and visit
6. environment – the world around us, like air, water, plants, and animals
7. to waste water – to use too much water or use it for no reason
8. to recycle – to use things again instead of throwing them away
9. to promote tours – to tell people about trips so they want to go
10. to hurt nature – to damage plants, trees, or animals
11. to scare animals – to make animals afraid
12. trash – things we throw away, like bottles or paper
13. to join an activity – to take part in something fun or interesting
14. to support – to help someone or something
15. a community – a group of people living in the same place
16. a careless action – something done without thinking that causes problems
17. to avoid – to stay away from something
18. a certificate – an official paper that shows something is true
19. to choose a tour – to pick which trip you want to go on
20. to respect nature – to care for and protect the environment
21. to be honest – to tell the truth and not lie

################

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Multiple Choice Test:

1. To offer eco-tourism means …
   a) to give trips that help nature
   b) to talk about food tours
   c) to sell plane tickets
2. To pretend to care for nature means …
   a) to really help the forest
   b) to say you care but not mean it
   c) to plant many trees
3. Greenwashing means …
   a) painting a hotel green
   b) cleaning rivers and beaches
   c) saying you help nature but not really doing it
4. Sustainable means …
   a) easy to plan and short
   b) good for nature for a long time
   c) cheap for tourists to buy
5. To attract tourists means …
   a) to make people want to visit
   b) to tell people not to travel
   c) to make trips boring
6. The environment is …
   a) a small park near a hotel
   b) the world around us like air and water
   c) the inside of a building
7. To waste water means …
   a) to use too much for no reason
   b) to clean with rainwater
   c) to save every drop
8. To recycle means …
   a) to throw away plastic
   b) to buy new bottles
   c) to use things again
9. To promote tours means …
   a) to go alone in the forest
   b) to tell people about trips
   c) to stop people from traveling
10. To hurt nature means …
    a) to water flowers every day
    b) to damage trees and animals
    c) to help plants grow
11. To scare animals means …
    a) to watch animals quietly
    b) to give food to animals
    c) to make animals afraid
12. Trash means …
    a) animals and trees
    b) food and drink
    c) things we throw away
13. To join an activity means …
    a) to take part in something
    b) to stop others from doing it
    c) to watch from far away
14. To support means …
    a) to sell things to tourists
    b) to help someone or something
    c) to ask many questions
15. A community is …
    a) a big mountain or hill
    b) a group of people living together
    c) a type of building
16. A careless action means …
    a) something done very slowly
    b) something done with care
    c) something done without thinking
17. To avoid means …
    a) to wait for something
    b) to go closer to something
    c) to stay away from something
18. A certificate is …
    a) a card for the hotel door
    b) a paper that shows something is true
    c) a photo of a tourist trip
19. To choose a tour means …
    a) to buy souvenirs
    b) to ask about hotels
    c) to pick which trip you want
20. To respect nature means …
    a) to care for and protect it
    b) to forget about it
    c) to cut down trees
21. To be honest means …
    a) to make a joke
    b) to say nothing
    c) to tell the truth

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__________________
Answers:
1a, 2b, 3c, 4b, 5a, 6b, 7a,
8c, 9b, 10b, 11c, 12c, 13a, 14b,
15b, 16c, 17c, 18b, 19c, 20a, 21c

_________________

Correct version:

To offer eco-tourism means to give trips that help nature

To pretend to care for nature means to say you care but not mean it

Greenwashing means saying you help nature but not really doing it

Sustainable means good for nature for a long time

To attract tourists means to make people want to visit

The environment is the world around us like air and water

To waste water means to use too much for no reason

To recycle means to use things again

To promote tours means to tell people about trips

To hurt nature means to damage trees and animals

To scare animals means to make animals afraid

Trash means things we throw away

To join an activity means to take part in something

To support means to help someone or something

A community is a group of people living together

A careless action means something done without thinking

To avoid means to stay away from something

A certificate is a paper that shows something is true

To choose a tour means to pick which trip you want

To respect nature means to care for and protect it

To be honest means to tell the truth

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True or false:

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1. A certificate is a paper that shows something is true.
2. To recycle means to throw everything away.
3. To offer eco-tourism means to give trips that help nature.
4. To scare animals means to feed them.
5. To attract tourists means to make people want to visit.
6. Trash means things we throw away.
7. To join an activity means to take part in it.
8. Greenwashing is when a company says it helps nature but does not.
9. Sustainable means something that hurts nature quickly.
10. To pretend to care for nature means to really help the forest.
11. To respect nature means to care for and protect it.
12. To be honest means to lie to someone.
13. To waste water means to save every drop.
14. A community is a group of people living together.

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_____________________
True: 1,3,5,6,7,8,11,14
_____________________

Correct version:

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1. A certificate is a paper that shows something is true.
2. To recycle means to throw everything away. True is: To recycle means to use things again.
3. To offer eco-tourism means to give trips that help nature.
4. To scare animals means to feed them. True is: To scare animals means to make animals afraid.
5. To attract tourists means to make people want to visit.
6. Trash means things we throw away.
7. To join an activity means to take part in it.
8. Greenwashing is when a company says it helps nature but does not.
9. Sustainable means something that hurts nature quickly. True is: Sustainable means something that is good for nature for a long time.
10. To pretend to care for nature means to really help the forest. True is: To pretend to care for nature means to say you care but not mean it.
11. To respect nature means to care for and protect it.
12. To be honest means to lie to someone. True is: To be honest means to tell the truth.
13. To waste water means to save every drop. True is: To waste water means to use too much for no reason.
14. A community is a group of people living together.

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Word–definition match exercise:

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Words:

1. Eco-tourism
2. Pretend to care for nature
3. Greenwashing
4. Sustainable
5. Attract tourists
6. Environment
7. Waste water
8. Recycle
9. Promote tours
10. Hurt nature
11. Scare animals
12. Trash
13. Join an activity
14. Certificate

Definitions:

A. To make people want to visit
B. To throw away things we do not need
C. A paper that shows something is true
D. To damage trees, animals, or plants
E. To take part in something
F. To use things again
G. To care for nature in a way that lasts a long time
H. To say you care about nature but do not mean it
I. The world around us, like air, water, and land
J. To make animals afraid
K. Trips that help nature and local communities
L. To tell people about trips or experiences
M. To use too much water for no reason
N. To say you help nature but do not really do it

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____________________
Answers:
1K, 2H, 3N, 4G, 5A, 6I, 7M,
8F, 9L, 10D, 11J, 12B, 13E, 14C
____________________
Correct version:

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Eco-tourism – Trips that help nature and local communities
Pretend to care for nature – To say you care about nature but do not mean it
Greenwashing – To say you help nature but do not really do it
Sustainable – To care for nature in a way that lasts a long time
Attract tourists – To make people want to visit
Environment – The world around us, like air, water, and land
Waste water – To use too much water for no reason
Recycle – To use things again
Promote tours – To tell people about trips or experiences
Hurt nature – To damage trees, animals, or plants
Scare animals – To make animals afraid
Trash – To throw away things we do not need
Join an activity – To take part in something
Certificate – A paper that shows something is true

#################

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Categorization exercise:

Instructions:

Below are 14 words.
Put each word into the correct column:

– Good for nature,
– Bad for nature,
– Neutral / Human-focused.

Words:

recycle, eco-tourism, pretend to care for nature,
join an activity, scare animals, certificate,
attract tourists, sustainable,
greenwashing, trash, hurt nature, promote tours,
environment, waste water

——————-

Columns:

>>>>Good for nature:

_____________________

>>>>Bad for nature:

_____________________

>>>>Neutral / Human-focused:

_____________________

———————————

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Answer Key:

Good for nature:
Recycle, Eco-tourism, Sustainable

Bad for nature:
Pretend to care for nature, Scare animals, Greenwashing, Trash, Hurt nature, Waste water

Neutral / Human-focused:
Join an activity, Certificate, Attract tourists, Promote tours, Environment

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Interview, fill in, words below:

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environment – throwing – communities – follow –
places – tours – government – protects –
care for nature – certificates –
plastic – showers –
helps

——————————–

1. Q: Who can join eco-tourism activities?
A: Anyone who likes nature and wants to help local __________.

2. Q: What is eco-tourism?
A: Eco-tourism is travel that __________nature and helps local people.

3. Q: Where can we practice eco-tourism?
A: In forests, mountains, villages, and other natural __________.

4. Q: When should tourists recycle?
A: Tourists should recycle every time they use __________or paper.

5. Q: Why is sustainable tourism important?
A: It keeps the __________ safe for the future.

6. Q: How can tourists respect animals?
A: They can avoid scaring animals and watch them quietly.

7. Q: Which actions are bad for nature?
A: Wasting water, __________ trash, and hurting plants or animals are bad.

8. Q: Who can give a certificate for eco-friendly tours?
A: A __________ or official organization can give a certificate.

9. Q: What does greenwashing mean?
A: Greenwashing means saying a tour __________ nature but it does not.

10. Q: How do tourists attract positive attention to eco-tourism?
A: They can share __________ and tell friends about good activities.

11. Q: Why should people avoid pretending to __________?
A: Because it does not help the environment or local communities.

12. Q: What can tourists do to save water?
A: They can take short __________ and turn off taps when not using water.

13. Q: Where can we find information about eco-tourism?
A: On websites, travel offices, or eco-tourism __________.

14. Q: How can tourists join an activity safely?
A: They can __________ the rules and help without hurting nature.

_______________________

Correct version:

1. Q: Who can join eco-tourism activities?
A: Anyone who likes nature and wants to help local communities.

2. Q: What is eco-tourism?
A: Eco-tourism is travel that protects nature and helps local people.

3. Q: Where can we practice eco-tourism?
A: In forests, mountains, villages, and other natural places.

4. Q: When should tourists recycle?
A: Tourists should recycle every time they use plastic or paper.

5. Q: Why is sustainable tourism important?
A: It keeps the environment safe for the future.

6. Q: How can tourists respect animals?
A: They can avoid scaring animals and watch them quietly.

7. Q: Which actions are bad for nature?
A: Wasting water, throwing trash, and hurting plants or animals are bad.

8. Q: Who can give a certificate for eco-friendly tours?
A: A government or official organization can give a certificate.

9. Q: What does greenwashing mean?
A: Greenwashing means saying a tour helps nature but it does not.

10. Q: How do tourists attract positive attention to eco-tourism?
A: They can share tours and tell friends about good activities.

11. Q: Why should people avoid pretending to care for nature?
A: Because it does not help the environment or local communities.

12. Q: What can tourists do to save water?
A: They can take short showers and turn off taps when not using water.

13. Q: Where can we find information about eco-tourism?
A: On websites, travel offices, or eco-tourism certificates.

14. Q: How can tourists join an activity safely?
A: They can follow the rules and help without hurting nature.

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###############

Unscramble words – which phrase are we looking for?

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• why “green travel” can sometimes hurt nature and local communities

Introduction:

1. Too many tourists
When many tourists visit one place, it can hurt nature. Paths in forests and mountains can get broken or muddy, flowers and plants can be destroyed, and animals can get scared or leave their homes. Water in rivers or lakes can become dirty from trash or sunscreen, and beaches can get full of garbage. Even small villages can become crowded, and local people may feel uncomfortable with too many visitors.

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Too Many Tourists

When many tourists visit a place, it can hurt nature and people. In forests and mountains, paths can break and become muddy. Flowers and small plants can be stepped on and destroyed. Animals can be scared by noise and leave their homes. Rivers and lakes can become dirty from trash, sunscreen, or soap. Beaches can have a lot of plastic and garbage. Even small villages can become very crowded. Streets can be full of people, and local people can feel uncomfortable.

For example, tourists can leave trash in the forest, walk on flowers in the mountains, feed animals too much, or swim in lakes with dirty sunscreen. Beaches can be full of plastic bottles, bags, and food waste. Villages can have noise, traffic, and too many cars. All this changes the life of animals, plants, and local people.

There are some ways to stop too many tourists. Places can limit the number of visitors each day. Tourists can pay small fees to help protect nature. They can use marked paths and do not leave trash. Authorities can close crowded areas for some days to give nature rest. Tourists can learn to respect animals and plants. People can also make signs and guides to show how to protect the place.

With these rules, tourists can enjoy nature and villages, and plants, animals, and local people can live safely and quietly.

_____________________

Vocabulary:

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• to hurt nature – to make nature bad or damaged
• to get broken – to stop working or be in pieces
• to be destroyed – to be ruined or not exist anymore
• to get scared by noise – to feel afraid because of loud sounds
• trash – things you throw away
• sunscreen – cream for your skin to stop sunburn
• garbage – waste, trash
• to become crowded – many people come, very full
• a path – a small road to walk on
• muddy – full of wet dirt
• a bag – something to carry things
• food waste – food you do not eat and throw away
• to change the life of animals – to make animals live differently, not normal
• to limit – to make less or not allow too much
• a fee – money you pay for something
• to protect nature – to keep nature safe and clean
• a marked path – a path with signs to show where to go
• an authority – people or group in charge, can make rules
• to close a crowded area – stop people from going to a busy place
• to give a rest – let nature or people have time without problems
• to respect animals – to treat animals well and not hurt them
• a rule – something you must do or must not do
• to enjoy – to feel happy or have fun

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Multiple choice, one answer correct:

audio 1-16

audio 17-23

1. What does to hurt nature mean?
   a) to damage plants and animals
   b) to run very fast in the forest
   c) to eat food quickly
2. What does to get broken mean?
   a) to walk slowly on a path
   b) to stop working or break
   c) to wash something carefully
3. What does to be destroyed mean?
   a) to be ruined or gone
   b) to keep something safe
   c) to build something new
4. What does to get scared by noise mean?
   a) to rest quietly in the room
   b) to feel afraid because of loud sounds
   c) to sing very loudly
5. What is trash?
   a) water for washing clothes
   b) things cooked for dinner
   c) things people throw away
6. What is sunscreen?
   a) paper used to cover books
   b) cream that protects the skin
   c) water for plants to grow
7. What is garbage?
   a) flowers in a garden
   b) clean water from a lake
   c) waste that people throw away
8. What does to become crowded mean?
   a) a place without any people
   b) a place with many people
   c) a place full of animals
9. What is a path?
   a) a small road for walking
   b) a big hill for climbing
   c) a river for fishing
10. What does muddy mean?
    a) very dry and dusty
    b) full of wet brown dirt
    c) very clean and clear
11. What is a bag?
    a) something to carry things
    b) something to cook food
    c) something to wear on your feet
12. What is food waste?
    a) food made for animals
    b) food people do not eat
    c) food bought in a shop
13. What does to change the life of animals mean?
    a) to feed animals every day
    b) to make animals live differently
    c) to play with animals in the garden
14. What does to limit mean?
    a) to make something smaller
    b) to draw slowly on paper
    c) to wash something daily
15. What is a fee?
    a) a bag used to carry shoes
    b) money you pay for entry
    c) a path in a park
16. What does to protect nature mean?
    a) to climb mountains and trees
    b) to keep nature safe and clean
    c) to watch birds in the park
    
    ———end of audio——–
    
17. What is a marked path?
    a) a river in the forest
    b) a road with many cars
    c) a path with signs for walkers
18. What is an authority?
    a) a small animal in the forest
    b) people who can make rules
    c) a plant with green leaves
19. What does to close a crowded area mean?
    a) to make the area larger
    b) to stop people from entering
    c) to open the area for fun
20. What does to give a rest mean?
    a) to walk longer in the sun
    b) to talk loudly with friends
    c) to let nature or people have time
21. What does to respect animals mean?
    a) to treat animals kindly
    b) to scare animals for fun
    c) to throw food at animals
22. What is a rule?
    a) a tool used for writing
    b) a place to sleep at night
    c) something people must follow
23. What does to enjoy mean?
    a) to feel cold and hungry
    b) to feel happy and have fun
    c) to feel tired and bored

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___________________

Answers:

1a 2b 3a 4b 5c 6b 7c 8b 9a
10b 11a 12b 13b 14a 15b 16b
17c 18b 19b 20c 21a 22c 23b

__________________

Correct answers:

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1. What does to hurt nature mean – to damage plants and animals
2. What does to get broken mean – to stop working or break
3. What does to be destroyed mean – to be ruined or gone
4. What does to get scared by noise mean – to feel afraid because of loud sounds
5. What is trash – things people throw away
6. What is sunscreen – cream that protects the skin
7. What is garbage mean – waste that people throw away
8. What does to become crowded mean – a place with many people
9. What is a path mean – a small road for walking
10. What does muddy mean – full of wet brown dirt
11. What is a bag mean – something to carry things
12. What is food waste mean – food people do not eat
13. What does to change the life of animals mean – to make animals live differently
14. What does to limit mean – to make something smaller
15. What is a fee mean – money you pay for entry
16. What does to protect nature mean – to keep nature safe and clean
17. What is a marked path mean – a path with signs for walkers
18. What is an authority mean – people who can make rules
19. What does to close a crowded area mean – to stop people from entering
20. What does to give a rest mean – to let nature or people have time
21. What does to respect animals mean – to treat animals kindly
22. What is a rule mean – something people must follow
23. What does to enjoy mean – to feel happy and have fun

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###################

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Gap-fill exercise:

1. Tourists can ______ nature if they step on flowers.
   a) hurt
   b) play
   c) wash
2. The path ______ after the heavy rain.
   a) stays
   b) broke
   c) cleans
3. If people take too many flowers, they can be ______.
   a) destroyed
   b) happy
   c) cleaned
4. Loud noise can make animals ______.
   a) rest
   b) get scared
   c) eat
5. Please put your ______ in the bin.
   a) sunscreen
   b) bag
   c) trash
6. Always use ______ to protect your skin from the sun.
   a) mud
   b) sunscreen
   c) food waste
7. The river is full of ______ after the festival.
   a) garbage
   b) water
   c) plants
8. The park became ______ after the holiday.
   a) empty
   b) crowded
   c) clean
9. We walked on a small ______ through the forest.
   a) path
   b) river
   c) hill
10. The ground is very ______ after the rain.
    a) dry
    b) muddy
    c) smooth
11. I put my books in a ______.
    a) bag
    b) plate
    c) food
12. Do not throw ______ on the floor.
    a) mud
    b) food waste
    c) water
13. Human activities can ______ the life of animals.
    a) change
    b) clean
    c) wash
14. You must ______ the number of visitors in the park.
    a) limit
    b) protect
    c) enjoy
15. The museum charges a small ______.
    a) money
    b) bag
    c) fee
16. People should always try to ______ nature.
    a) hurt
    b) protect
    c) break
17. Walk only on the ______ to avoid plants.
    a) road
    b) river
    c) marked path
18. The government is an ______ in the park.
    a) animal
    b) authority
    c) tree
19. They had to ______ the beach because it was too full.
    a) open
    b) close
    c) build
20. After work, it is good to ______.
    a) play music
    b) talk loudly
    c) take a rest
21. Visitors must ______ animals and not scare them.
    a) respect
    b) eat
    c) break
22. Everyone must follow the park ______.
    a) bag
    b) plate
    c) rule
23. Children ______ themselves when they play in the forest.
    a) cry
    b) enjoy
    c) clean

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———————–
Answers:

1a – 2b – 3a – 4b – 5c – 6b –
7a – 8b – 9a – 10b – 11a – 12b – 13a –
14a – 15c – 16b – 17c – 18b – 19b –
20c – 21a – 22c – 23c

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______________

Correct version:

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1. Tourists can hurt nature if they step on flowers.
2. The path broke after the heavy rain.
3. If people take too many flowers, they can be destroyed.
4. Loud noise can make animals get scared.
5. Please put your trash in the bin.
6. Always use sunscreen to protect your skin from the sun.
7. The river is full of garbage after the festival.
8. The park became crowded after the holiday.
9. We walked on a small path through the forest.
10. The ground is very muddy after the rain.
11. I put my books in a bag.
12. Do not throw food waste on the floor.
13. Human activities can change the life of animals.
14. You must limit the number of visitors in the park.
15. The museum charges a small fee.
16. People should always try to protect nature.
17. Walk only on the marked path to avoid plants.
18. The government is an authority in the park.
19. They had to close the beach because it was too full.
20. After work, it is good to rest.
21. Visitors must respect animals and not scare them.
22. Everyone must follow the park rule.
23. Children enjoy themselves when they play in the forest.

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###################

True or false:

---

1. Beaches can become full of garbage from tourists.
2. Animals always stay in their homes, even with many visitors.
3. Crowded areas can sometimes be closed to protect nature.
4. Flowers and plants can get destroyed by too many visitors.
5. Water in lakes and rivers is always clean, even with many tourists.
6. Paths in forests can get muddy when many tourists visit.
7. Eco-tourism does not need any regulations or fees.
8. Animals are never scared by noise from tourists.
9. Small villages usually have fewer problems with tourists than big cities.
10. Tourists can change the life of animals in forests and mountains.
11. Local people may feel uncomfortable if villages are crowded.
12. Trash and sunscreen can make rivers dirty.
13. Respecting animals and rules helps to protect nature.
14. Eco-tourism never causes any problems for nature.

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_________________

True: 1,3,4,6,10,11,12

________________

Correct version:

1. Beaches can become full of garbage from tourists. – True
2. Animals always stay in their homes, even with many visitors. – False. True is: Animals can leave their homes if they are scared by tourists.
3. Crowded areas can sometimes be closed to protect nature. – True
4. Flowers and plants can get destroyed by too many visitors. – True
5. Water in lakes and rivers is always clean, even with many tourists. – False. True is: Water in lakes and rivers can become dirty when many tourists visit.
6. Paths in forests can get muddy when many tourists visit. – True
7. Eco-tourism does not need any regulations or fees. – False. True is: Eco-tourism needs rules and sometimes fees to protect nature.
8. Animals are never scared by noise from tourists. – False. True is: Animals can get scared by noise from tourists.
9. Small villages usually have fewer problems with tourists than big cities. – False. True is: Small villages can also have problems when too many tourists visit.
10. Tourists can change the life of animals in forests and mountains. – True
11. Local people may feel uncomfortable if villages are crowded. – True
12. Trash and sunscreen can make rivers dirty. – True
13. Respecting animals and rules helps to protect nature. – False. True is: Respecting animals and following rules helps to protect nature.
14. Eco-tourism never causes any problems for nature. – False. True is: Eco-tourism can cause problems if too many tourists visit a place.

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################

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Match the word to the definition:

Words:

1. trash
2. to hurt nature
3. muddy
4. path
5. sunscreen
6. fee
7. authority
8. food waste
9. to limit
10. to respect animals
11. marked path
12. garbage
13. to protect nature
14. bag

Definitions:

A. something to carry things
B. something people throw away
C. cream that protects the skin
D. to damage plants or animals
E. waste from food that is not eaten
F. money you pay for entry
G. to keep nature safe
H. people who can make rules
I. a small road for walking
J. full of wet brown dirt
K. to treat animals kindly
L. a path with signs for walkers
M. to make something smaller
N. waste that people throw away

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_______________________

Answers:

1B, 2D, 3J, 4I, 5C, 6F, 7H, 8E,
9M, 10K, 11L, 12N, 13G, 14A

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###############

Interview, fill in, words below:

destroy – homes – muddy – rules – crowded –
protect – problems – visit – sunscreen –
beaches – authorities – park managers –
trash – uncomfortable

Q1. What is mass tourism?
A1. Mass tourism is when many tourists __________ the same place at the same time.

Q2. Why can too many tourists be a problem?
A2. Too many tourists can damage nature, scare animals, and make villages __________.

Q3. How does tourism affect plants and flowers?
A3. Tourists can step on plants, pick flowers, and __________ them.

Q4. When do paths in forests get broken or muddy?
A4. Paths get broken or __________ when many tourists walk on them, especially after rain.

Q5. Who can help protect nature in tourist areas?
A5. __________ and park workers can help protect nature.

Q6. Where do tourists often make trash problems?
A6. Tourists often make trash problems on __________, in forests, and near rivers.

Q7. Which rules can help protect animals and nature?
A7. Rules like staying on marked paths, not throwing __________, and respecting animals help protect nature.

Q8. How much does a fee help in tourism areas?
A8. A fee can help __________nature because it gives money for cleaning and maintenance.

Q9. What happens to small villages with many tourists?
A9. Small villages can become crowded, and local people may feel __________.

Q10. Can tourism change the life of animals?
A10. Yes, animals can leave their __________ or change their behavior when many tourists come.

Q11. Who decides to close a crowded area?
A11. Authorities or __________ can decide to close a crowded area for a rest.

Q12. How do tourists harm rivers and lakes?
A12. Tourists can make rivers and lakes dirty with trash, __________, and food waste.

Q13. What should tourists do to respect animals?
A13. Tourists should not scare animals, stay quiet, and follow park __________.

Q14. Why is eco-tourism sometimes not enough?
A14. Eco-tourism can still cause __________ if too many tourists visit at the same time.

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—————————————–
Correct version:

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Interview – Mass Tourism and Tourists Flooding Places

Q1. What is mass tourism?
A1. Mass tourism is when many tourists visit the same place at the same time.

Q2. Why can too many tourists be a problem?
A2. Too many tourists can damage nature, scare animals, and make villages crowded.

Q3. How does tourism affect plants and flowers?
A3. Tourists can step on plants, pick flowers, and destroy them.

Q4. When do paths in forests get broken or muddy?
A4. Paths get broken or muddy when many tourists walk on them, especially after rain.

Q5. Who can help protect nature in tourist areas?
A5. Authorities and park workers can help protect nature.

Q6. Where do tourists often make trash problems?
A6. Tourists often make trash problems on beaches, in forests, and near rivers.

Q7. Which rules can help protect animals and nature?
A7. Rules like staying on marked paths, not throwing trash, and respecting animals help protect nature.

Q8. How much does a fee help in tourism areas?
A8. A fee can help protect nature because it gives money for cleaning and maintenance.

Q9. What happens to small villages with many tourists?
A9. Small villages can become crowded, and local people may feel uncomfortable.

Q10. Can tourism change the life of animals?
A10. Yes, animals can leave their homes or change their behavior when many tourists come.

Q11. Who decides to close a crowded area?
A11. Authorities or park managers can decide to close a crowded area for a rest.

Q12. How do tourists harm rivers and lakes?
A12. Tourists can make rivers and lakes dirty with trash, sunscreen, and food waste.

Q13. What should tourists do to respect animals?
A13. Tourists should not scare animals, stay quiet, and follow park rules.

Q14. Why is eco-tourism sometimes not enough?
A14. Eco-tourism can still cause problems if too many tourists visit at the same time.

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###############

---

Cheat sheet:

Problem	Examples	Solution
Paths damaged	Muddy forest paths, broken mountain trails	Use marked paths only
Plants destroyed	Flowers stepped on, small plants pulled, grass flattened	Make rules to protect plants
Animals scared	Birds flying away, deer hiding, fish leaving lakes	Limit visitors per day
Water polluted	Trash in rivers, sunscreen in lakes, soap in streams	Pay small fees for protection; clean-ups
Beaches dirty	Plastic bottles, food waste, old towels, cigarette butts	Clean-up campaigns; rules about trash
Villages crowded	Streets full of tourists, small shops blocked, playgrounds full	Close areas sometimes; guide tourists
Local people unhappy	Noise, traffic, loss of quiet life, homes disturbed	Educate tourists to respect locals
Roads blocked	Cars, buses, bicycles	Limit vehicles; pedestrian paths
Fires and damage	Campfires in forest, broken benches, graffiti	Make strict rules; supervise visitors
Noise pollution	Loud music, shouting	Limit visitors; signs asking for quiet
Wildlife fed wrongly	Feeding bread to birds, giving candy to monkeys	Teach correct behavior; guides

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#######################

Unscamble the words, and the phrase reads………………

• why “green travel” can sometimes hurt nature and local communities

New tourism model sought for Europeans

The global problem of over tourism, and why Bali is at a tipping point

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The biggest problems in eco-tourism today are about nature, local people, and real impact.

1. Too many tourists
When many tourists visit one place, it can hurt nature. Paths in forests and mountains can get broken or muddy, flowers and plants can be destroyed, and animals can get scared or leave their homes. Water in rivers or lakes can become dirty from trash or sunscreen, and beaches can get full of garbage. Even small villages can become crowded, and local people may feel uncomfortable with too many visitors.

2. Fake eco-tourism (greenwashing)
Some companies say they are “eco-friendly,” but they do not help the environment or local communities. For example, a hotel may say it is eco, but it uses too much water or electricity. Or a tour may advertise nature experiences, but it damages the forest or wildlife. Tourists may think they are doing something good for nature, but the real impact can be negative.

3. Local people do not get enough benefit
Often, money from eco-tourism goes to big companies or people outside the village, not to local families. Sometimes, villagers lose their land or are forced to change their homes for tourists. Local culture, traditions, and festivals can become like a show for visitors instead of real life. People may get jobs with low pay or only work in restaurants or shops for tourists, not in their normal farming or craft work.

——-end of audio———-

4. Travel pollution
To visit eco-tourism places, tourists often use planes, cars, or motorboats. These vehicles create carbon dioxide (CO₂), which is bad for the climate and air. Even if the place is “eco,” the journey itself can make a big pollution problem. Sometimes, local buses or boats are not modern or clean, and this adds to air and water pollution.

5. No clear rules or standards
There are very few official rules for eco-tourism. Some tours are really good for nature and local people, but others are bad. Tourists cannot always know if a hotel, guide, or tour is really eco-friendly. Without rules, some companies may cheat or lie about helping nature, and local people may not get fair benefits.

✅ Summary: Eco-tourism can be very good, but the main problems are: too many tourists, fake eco claims, little benefit for locals, pollution from travel, and no clear rules. These problems can hurt nature, animals, and local people, even if the trip is called “eco.”

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######################

Cheat sheet:

Problem	Details / Examples	Impact
Too many tourists	– Crowded forests, mountains, and villages – Paths and plants damaged – Animals scared or leave homes – Rivers, lakes, and beaches polluted with trash	– Nature is damaged – Wildlife loses habitat – Local people feel uncomfortable
Fake eco-tourism (greenwashing)	– Hotels or tours say “eco” but use too much water/electricity – Nature experiences can harm forests or animals – Companies claim to help but do not	– Tourists are misled – Real environmental problems continue – Nature and wildlife are harmed
Local people do not benefit	– Money goes to big companies, not villages – Villagers may lose land or homes – Culture becomes a “show” for tourists – Low-paid jobs replace normal life	– Villagers stay poor – Traditions are lost or changed – Local people feel exploited
Travel pollution	– Planes, cars, and boats produce CO₂ – Air and water pollution from vehicles – Even “eco” trips cause climate problems	– Contributes to climate change – Air quality decreases – Local environment suffers
No clear rules or standards	– Few official rules for eco-tourism – Some tours really help, others harm – Hard for tourists to know which is good	– Companies may cheat – Locals may not get fair benefits – Nature and culture can be harmed

✅ Summary: Eco-tourism can help nature and communities, but the main problems are too many tourists, fake eco claims, little local benefit, travel pollution, and no rules. These problems can hurt nature, animals, and people, even if the trip is called “eco.”

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3. Indonesia: Eco-Tourism in Bali

In Bali, some resorts focus on sustainability while offering luxury experiences. At Green Leaf Eco-Resort, tourists can help in organic gardens, attend workshops on Balinese culture, or join conservation projects for local wildlife.

Manager Ketut explains: “Guests love comfort, but they also care about the environment. By combining the two, we create a meaningful experience.” The resort reduces energy use, recycles waste, and educates visitors about responsible tourism.

Eco-tourism not only protects the environment but also attracts travelers seeking unique, memorable stays. Staff play a crucial role in balancing guest satisfaction with sustainability practices.

######################

Discussion questions:

1. How can resorts combine luxury with eco-friendly practices?

Resorts can combine luxury with eco-friendly practices by using natural materials, saving energy, and caring for the environment. For example, they can build villas with bamboo and wood instead of plastic. Solar panels can provide electricity, and LED lights can reduce energy use. Resorts can recycle water for gardens and avoid single-use plastic bottles. Guests can enjoy organic food from local farms and relax in nature. Luxury can also mean peace, clean air, and green surroundings. Eco-resorts show that comfort and care for the planet can go together. This makes holidays beautiful, healthy, and sustainable for everyone.

2. Why is eco-tourism growing in popularity?

Eco-tourism is growing in popularity because more people want to travel responsibly and protect the environment. Tourists today understand how traditional tourism can harm nature and local cultures. Eco-tourism offers a chance to enjoy beautiful places while helping local communities. People like learning about wildlife, forests, and local traditions. They also want to support small villages and family businesses instead of big hotels. Eco-tourism helps create jobs for local people and teaches visitors to respect nature. Many travelers feel happy when their trips help the planet. That is why eco-tourism continues to grow all around the world.

3. What challenges might hotels face in implementing sustainable practices?

Hotels face several challenges when trying to implement sustainable practices.
First, eco-friendly systems such as solar panels or water recycling are expensive to install and maintain. Many small hotels do not have enough money for this.
Second, training staff to follow green policies can be difficult and time-consuming. Some employees may not understand why these changes are important.
Third, guests often prefer comfort over sustainability, for example using more towels or air conditioning. Also, finding local suppliers for eco-friendly products is not always easy.
Finally, hotels must balance profit with responsibility, which can be a daily challenge.

####################

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Interview with Manager Ketut at Green Leaf Eco-Resort, Bali

1. What is special about Green Leaf Eco-Resort?
Green Leaf Eco-Resort is special because it combines luxury with sustainability. Guests can enjoy comfortable rooms, beautiful views, and help protect the environment.

2. What activities can tourists do at the resort?
Tourists can work in organic gardens, plant vegetables, attend workshops about Balinese culture, and join conservation projects to help local animals.

3. Why do guests like the gardens?
Guests like the gardens because they see how food grows, touch the plants, and feel closer to nature.

4. What kind of workshops are there?
Workshops teach Balinese cooking, dance, traditional crafts, and local customs. They help guests understand the culture of Bali.

5. How does the resort protect wildlife?
The resort has projects for birds, turtles, and other animals. Guests can help feed them or clean their habitats.

6. How does the resort save energy?
The resort uses solar panels, LED lights, and energy-saving machines. Staff also turn off lights and air conditioning when not needed.

7. How does the resort manage waste?
The resort recycles plastic, paper, and glass. Food waste becomes compost for the gardens.

8. Why is education important at the resort?
Education is important because guests learn how to travel responsibly and how to care for nature and culture.

9. What does Manager Ketut say about guests?
He says guests love comfort, but they also want to help the environment. They enjoy both luxury and learning new things.

10. How does eco-tourism help the environment?
Eco-tourism reduces pollution, protects animals and plants, and encourages sustainable ways to enjoy nature.

11. How does eco-tourism help the resort?
Eco-tourism attracts guests who want unique, meaningful experiences. This helps the resort grow and support local communities.
—–end of audio——

12. What is the role of the staff?
Staff teach guests about eco-friendly practices, guide activities, and make sure everyone enjoys the stay without harming nature.

13. How do guests feel after participating in activities?
Guests feel happy, proud, and relaxed. They enjoy learning, helping the environment, and experiencing Balinese culture.

14. Why is Green Leaf Eco-Resort important for Bali?
It is important because it shows that tourism can be responsible. It protects nature, supports local culture, and gives guests a special and meaningful experience.

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• real stories from Thailand on community, culture, and sustainability

2. Thailand: Homestays in Chiang Mai

In Northern Thailand, small families offer homestays for tourists who want a real taste of rural life. Guests may cook traditional dishes, plant rice, or join festivals with their hosts.

Mrs. Somchai, who runs a homestay, says: “We provide simple accommodations and real experiences. Guests often learn more than they expect—they see the hard work and daily life behind our culture.”

Homestays give visitors personal interactions, cultural immersion, and memorable experiences while supporting local economies. Hotels and larger resorts can also adopt lessons from these small operations, emphasizing authenticity and guest engagement.

#########################

Discussion Questions:

1. What makes a homestay experience authentic?

A homestay experience is authentic when it allows travelers to live like local people. Guests stay with a family, eat local food, and share daily activities such as cooking or visiting the market. This helps them understand the culture and traditions of the community. Talking with the hosts gives a real view of their lives and creates warm connections. Authentic homestays are not about luxury but about genuine experiences and respect between hosts and guests. When both sides share, learn, and help each other, the stay becomes meaningful and unforgettable — a true window into local life.

2. How can tourists respect local traditions while staying with a family?

Tourists can respect local traditions by being polite and open-minded. They should learn a little about the local culture before arriving. During the stay, guests can ask the family about customs, greetings, or what clothes are suitable to wear. It is important to follow the family’s rules, help with small tasks, and join their daily life. Tourists should speak kindly, listen carefully, and show interest in local traditions and festivals. Taking off shoes before entering the house or eating in the local way shows respect. Simple actions make hosts feel valued and happy.

3. What can large hotels learn from homestay models?

Large hotels can learn many good things from homestays. In a homestay, guests feel like part of a family. The hosts talk to them, help them, and make them feel welcome. Hotels can also try to give this personal feeling by training staff to be friendly and caring. Homestays show local life and culture, while hotels can offer local food, decorations, or small tours to share traditions. Homestays are simple but full of warmth. If big hotels learn to create this same warm and personal atmosphere, guests will feel happier and remember their stay longer.

######################

Interview with Mrs. Somchai,
a Homestay Manager in
Northern Thailand:

1. Q: Mrs. Somchai, can you tell us about your homestay?
A: Yes, our homestay is a small family house in a quiet village in Northern Thailand. We welcome tourists who want to see how local people live. Guests stay in simple rooms, eat Thai food, and take part in our daily life.

2. Q: What kind of guests usually come to stay?
A: Most guests come from other countries. They are friendly people who want to learn about our culture, our food, and our traditions. Many of them like nature and village life.

3. Q: What activities can guests do at your homestay?
A: Guests can help cook Thai dishes, plant or harvest rice, visit the local market, or join village festivals. Some guests also like to walk in the rice fields or talk with local people.

4. Q: Why do tourists enjoy staying at your homestay?
A: They like the real experience. They say it feels different from staying in a hotel. They can learn new things and feel like part of our family.

5. Q: What do you think makes a homestay special?
A: A homestay is special because it is personal. We take time to talk with our guests, share stories, and help them understand our way of life.

6. Q: How do guests usually feel after their stay?
A: Most guests are very happy. They often say it was their best experience in Thailand. Many keep in touch and send messages even after they go home.

7. Q: What do guests learn from staying with you?
A: They learn about Thai food, farming, and family life. They also see how people in the countryside work hard but stay happy and kind.

8. Q: How does your homestay help the local community?
A: It helps local people earn extra money. We buy food and materials from neighbors, and sometimes they help us with activities for guests.

9. Q: What challenges do you face in running a homestay?
A: Sometimes it is hard when many guests come at the same time. We also need to keep everything clean and comfortable. But we do our best.
———-end of audio———-

10. Q: Do you think big hotels can learn something from homestays?
A: Yes, I think hotels can learn to be more personal. Guests like when staff talk with them and show care. That is something we do naturally in homestays.

11. Q: How do you make guests feel welcome?
A: We smile, talk to them kindly, and invite them to join our activities. We want them to feel like home and part of our family.

12. Q: What is your dream for the future of your homestay?
A: I want to keep it small and natural. I hope more tourists come to learn about our culture and help us protect our traditions and environment.

• real stories from Cambodia on community, culture, and sustainability

1. Cambodia: Visiting a Village near Siem Reap

In the countryside near Siem Reap, tourists can visit small villages and see real life in Cambodia. Families grow rice in the fields and raise chickens and pigs. Some families invite tourists to stay in their homes. Guests can help plant rice, feed the animals, or learn how to cook Cambodian dishes.

Sokha, a local woman, says: “We are happy when visitors come. They learn our life, and we earn money to send our children to school.” Tourists walk on small dirt paths, see buffalo in the water, and watch children playing. They take many photos, but they also learn to respect the village and the people.

Hotels and guest houses in the area work with the families. They give guests information about the village and organize safe visits. Tourists enjoy a quiet day, fresh air, and the beauty of nature. They also understand how people in Cambodia live every day.

______________________
Discussion Questions:
1.

2.

3.

1. What can tourists do in Cambodian villages?
   
   In Cambodian villages, tourists can see real life and learn about local culture. They can help farmers plant rice, feed animals like chickens and buffalo, and watch families cook traditional food. Visitors can also learn weaving, pottery, or other handicrafts from local people. Walking on small paths, tourists see children playing, water buffalo in the fields, and the beauty of nature. They can stay in a family home and talk with villagers to understand their daily life. These activities are quiet, educational, and respectful, giving tourists a true experience beyond temples and cities.
   
   
2. How do the families benefit from tourism?
   
   Families benefit from tourism in many ways. First, they earn money when tourists stay in their homes, buy food, or join activities like planting rice or learning crafts. This extra income helps them pay for school, food, and daily needs. Tourism also gives families a chance to share their culture and traditions with visitors. They feel proud when people learn about their life and skills. In addition, tourism creates small jobs in the village and encourages young people to stay instead of moving to the city. Overall, tourism improves the family’s life and the community.
   
3. Why is it important to respect local people and their life?
   
   It is important to respect local people and their life because they have their own culture, traditions, and daily routines. Tourists are visitors, and behaving politely helps to make a good impression. Respecting rules, dress codes, and sacred places shows that you understand their way of life. It also helps villagers feel comfortable and safe when tourists are in their homes or fields. If tourists are careful and friendly, local people are happy to share their culture and experiences. Respect creates a positive experience for both visitors and the community and protects traditions for the future.

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Complete, fill in, words below:

pottery – traditions – village – animals – a lot –
pictures – buffalo – families – sacred –
home – food – water – green –
rules – money –
stories

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Interview: Visiting a village near Siem Reap, Cambodia

Interviewer: Hello, Sokha! What do tourists do in your village?
Sokha: They plant rice, feed __________, and cook traditional food.

Interviewer: Who do tourists meet in the village?
Sokha: They meet farmers, children, and __________ who live here.

Interviewer: How do visitors learn about crafts?
Sokha: They try weaving, __________, and other traditional skills.

Interviewer: Where do tourists walk in the village?
Sokha: They walk on small dirt paths and see __________ fields.

Interviewer: What animals do visitors see?
Sokha: Chickens, pigs, and water __________ in the fields.

Interviewer: Do tourists stay with families?
Sokha: Yes, many stay in a family __________ and eat with us.

Interviewer: What do guests learn during their stay?
Sokha: They learn about daily life, work, and Cambodian __________.

Interviewer: How does tourism help your family?
Sokha: We earn money for school,__________, and daily needs.

Interviewer: Does tourism help the whole village?
Sokha: Yes, it creates jobs and keeps young people in the __________.

Interviewer: How should visitors behave in the village?
Sokha: They should be polite, follow __________, and respect traditions.

Interviewer: Why is it important to respect __________ places?
Sokha: It protects our culture and makes people happy.

Interviewer: How do tourists enjoy nature here?
Sokha: They see buffalo in the __________, walk in fields, and enjoy quiet air.

Interviewer: Are photos allowed in the village?
Sokha: Yes, but visitors should ask before taking __________ of people.

Interviewer: Why is village tourism good for the community?
Sokha: It gives __________, protects culture, creates jobs, and teaches visitors about our life.

Interviewer: What do tourists feel after visiting?
Sokha: They feel happy, relaxed, and they learn __________.

Interviewer: What is your favorite part of meeting tourists?
Sokha: I like showing them our life and sharing __________ about the village.

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______________________

Full version:

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Interviewer: Hello, Sokha! What do tourists do in your village?
Sokha: They plant rice, feed animals, and cook traditional food.

Interviewer: Who do tourists meet in the village?
Sokha: They meet farmers, children, and families who live here.

Interviewer: How do visitors learn about crafts?
Sokha: They try weaving, pottery, and other traditional skills.

Interviewer: Where do tourists walk in the village?
Sokha: They walk on small dirt paths and see green fields.

Interviewer: What animals do visitors see?
Sokha: Chickens, pigs, and water buffalo in the fields.

Interviewer: Do tourists stay with families?
Sokha: Yes, many stay in a family home and eat with us.

Interviewer: What do guests learn during their stay?
Sokha: They learn about daily life, work, and Cambodian traditions.

Interviewer: How does tourism help your family?
Sokha: We earn money for school, food, and daily needs.

Interviewer: Does tourism help the whole village?
Sokha: Yes, it creates jobs and keeps young people in the village.

Interviewer: How should visitors behave in the village?
Sokha: They should be polite, follow rules, and respect traditions.

Interviewer: Why is it important to respect sacred places?
Sokha: It protects our culture and makes people happy.

Interviewer: How do tourists enjoy nature here?
Sokha: They see buffalo in the water, walk in fields, and enjoy quiet air.

Interviewer: Are photos allowed in the village?
Sokha: Yes, but visitors should ask before taking pictures of people.

Interviewer: Why is village tourism good for the community?
Sokha: It gives money, protects culture, creates jobs, and teaches visitors about our life.

Interviewer: What do tourists feel after visiting?
Sokha: They feel happy, relaxed, and they learn a lot.

Interviewer: What is your favorite part of meeting tourists?
Sokha: I like showing them our life and sharing stories about the village.

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• real stories from Cambodia, Thailand, and Indonesia on community, culture, and sustainability

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1. Cambodia: Village Tourism near Siem Reap

Near Siem Reap, some villages have opened their doors to tourists seeking authentic experiences beyond the temples. At Preah Dak village, visitors can join local farmers in their fields, learn traditional weaving, or participate in a rice planting demonstration.

Mr. Sok, a village guide, explains: “Tourists are curious about how we live. They enjoy learning, and it helps our community earn a living without leaving home.” The initiative strengthens local culture, provides income, and creates opportunities for young people.

However, the community must manage the number of visitors carefully to avoid disturbing daily life. Educating tourists about local customs, such as respecting sacred sites, is also important.

Discussion Questions:

1. How does village tourism benefit local communities?
2. What challenges might arise when hosting tourists in rural areas?
3. How can tourists ensure they are respectful and responsible visitors?

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2. Thailand: Homestays in Chiang Mai

In Northern Thailand, small families offer homestays for tourists who want a real taste of rural life. Guests may cook traditional dishes, plant rice, or join festivals with their hosts.

Mrs. Somchai, who runs a homestay, says: “We provide simple accommodations and real experiences. Guests often learn more than they expect—they see the hard work and daily life behind our culture.”

Homestays give visitors personal interactions, cultural immersion, and memorable experiences while supporting local economies. Hotels and larger resorts can also adopt lessons from these small operations, emphasizing authenticity and guest engagement.

Discussion Questions:

1. What makes a homestay experience authentic?
2. How can tourists respect local traditions while staying with a family?
3. What can large hotels learn from homestay models?

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3. Indonesia: Eco-Tourism in Bali

In Bali, some resorts focus on sustainability while offering luxury experiences. At Green Leaf Eco-Resort, tourists can help in organic gardens, attend workshops on Balinese culture, or join conservation projects for local wildlife.

Manager Ketut explains: “Guests love comfort, but they also care about the environment. By combining the two, we create a meaningful experience.” The resort reduces energy use, recycles waste, and educates visitors about responsible tourism.

Eco-tourism not only protects the environment but also attracts travelers seeking unique, memorable stays. Staff play a crucial role in balancing guest satisfaction with sustainability practices.

Discussion Questions:

1. How can resorts combine luxury with eco-friendly practices?
2. Why is eco-tourism growing in popularity?
3. What challenges might hotels face in implementing sustainable practices?

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Cheat sheet:

Cambodia: Village Tourism	Thailand: Homestays	Indonesia: Eco-Tourism
Villages near Siem Reap open homes to tourists.	Families in Chiang Mai host guests in homestays.	Some resorts in Bali focus on sustainability.
Tourists help farmers in fields, plant rice, or learn weaving.	Guests cook traditional food, plant rice, or join festivals.	Guests work in organic gardens or join conservation projects.
Village guides explain life and culture to visitors.	Hosts show daily life and local culture.	Staff educate guests about local environment and culture.
Tourism helps the community earn money and preserve traditions.	Homestays support local economy and give personal experiences.	Eco-resorts attract tourists and protect nature.
Communities must manage visitors and teach customs.	Tourists should respect family traditions and local customs.	Resorts balance luxury, guest comfort, and sustainability.
Tourists learn about rural life beyond temples.	Tourists experience real rural life, not just city sights.	Tourists enjoy meaningful stays, not only luxury services.

• Extra skills can make guests happy, your team strong, and your hotel successful.

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Working in a hotel is not only about doing your daily tasks. Good hotel staff also try to make the manager, their colleagues, and the guests happy. But there are also many extra things that staff can learn or do to be even better. These things can make the hotel more successful, the guests more satisfied, and the staff more confident in their work.

One important skill is customer service. Staff can learn how to greet guests warmly, use polite words, help with requests, and solve small problems quickly. This makes guests happy and managers proud. Another useful skill is languages and communication. Staff can learn new languages, speak clearly, and listen carefully. This helps them talk to more guests and work well with the team.

Conflict and problem-solving is also very useful. Staff can learn to stay calm during problems and find fair solutions. This makes the hotel calm and smooth. Leadership and teamwork are important too. Staff can guide new colleagues, help their team, and organize tasks. Managers see that staff are responsible, and the team works better.

Event and banquet planning is another skill. Staff can learn to organize rooms and decorations for events. Technology and software skills are useful too. Staff can use hotel systems for faster check-in and fewer mistakes. Health, safety, and first aid training helps staff protect guests in emergencies. Cultural awareness and etiquette help staff respect all guests.

These extra skills make staff stronger, guests happier, and the hotel more successful.

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____________________

Vocabulary:

• to shine – to do very well
• a skill – something you can do well
• successful – doing well or reaching a goal
• a task – something you have to do
• to be satisfied – to feel happy with something
• to be confident – to feel sure about yourself
• customer service – helping guests or customers
• to greet warmly – to say hello in a friendly way
• to be polite – to use kind and good words
• a request – something someone asks you to do
• to solve problems – to find a good answer to a problem
• communication – talking or giving information
• to speak clearly – to talk so people can understand you
• conflict solving – finding a way to fix a fight or problem
• to stay calm – not to be angry or worried
• a fair solution – a good answer that is good for everyone
• smooth – easy and without problems
• to organize a task – to plan a job or activity
• to be responsible – to do your job well and take care of things
• banquet planning – planning a big meal or event
• decoration – things you use to make a place look nice
• an event – a special activity or party
• software skills – knowing how to use a computer program
• a mistake – something done wrong
• health training – learning how to stay healthy
• safety training – learning how to be safe
• an emergency – a sudden problem that needs fast action
• cultural awareness – knowing about other people’s traditions and ways
• etiquette – polite behavior
• to respect guests – to treat guests kindly and politely

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Multiple-choice, one answer correct:

1. What does to shine mean?
   a) To do very well at your work
   b) To walk slowly on the street today
   c) To eat food quickly with a fork
2. What is a skill?
   a) Something you can do well each day
   b) Something you find in a store nearby
   c) Something you forget sometimes at home
3. What does successful mean?
   a) Feeling very tired after long working hours
   b) Doing well and reaching your main goals
   c) Losing a game or competition very badly
4. What is a task?
   a) Something you can watch on your phone
   b) Something you have to do and finish
   c) Something you can eat for your lunch
5. What does to be satisfied mean?
   a) To feel very hungry and want food
   b) To feel very cold in the morning
   c) To feel happy with something you do
6. What does to be confident mean?
   a) To feel sleepy and want to rest
   b) To feel sure about yourself and actions
   c) To feel very scared of new things
7. What is customer service?
   a) Playing sports in the park every day
   b) Helping guests or customers in a hotel
   c) Cleaning the street with a broom outside
8. What does to greet warmly mean?
   a) To run very fast in the morning
   b) To shout loudly at someone nearby
   c) To say hello in a friendly way
9. What does to be polite mean?
   a) To speak very quietly without making noise
   b) To use kind and good words always
   c) To work alone without asking anyone
10. What is a request?
    a) Something someone asks you to do kindly
    b) Something you throw away in the bin
    c) Something you find in a shop today
11. What does to solve problems mean?
    a) To sleep for a long time at night
    b) To find a good answer to a problem
    c) To play a game with your friends today
12. What is communication?
    a) Talking or giving information to someone
    b) Reading a book quietly at the table
    c) Cooking food in the kitchen every day
13. What does to speak clearly mean?
    a) To write a letter quickly and neatly
    b) To run very fast in the park
    c) To talk so people can understand you
14. What is conflict solving?
    a) Cleaning a room carefully every morning
    b) Finding a way to fix a fight
    c) Eating a meal with your friends today
15. What does to stay calm mean?
    a) To dance loudly in the party room
    b) To sleep all day on the sofa
    c) Not to be angry or worried at all
16. What is a fair solution?
    a) A wrong answer that is not correct
    b) A very fast answer to a problem
    c) A good answer that is good for everyone
17. What does smooth mean?
    a) Rough and difficult to do or handle
    b) Easy and without problems or mistakes
    c) Slow and tired after a long day
18. What does to organize a task mean?
    a) To plan a job or activity carefully
    b) To forget something important at home
    c) To run outside without any reason today
19. What does to be responsible mean?
    a) To eat too much and feel full
    b) To do your job well and take care
    c) To sleep too long every single day
20. What is banquet planning?
    a) Planning a big meal or event properly
    b) Writing a short note to a friend
    c) Walking to school early in the morning
21. What is decoration?
    a) Things you put in your pocket today
    b) Things you use to make a place look nice
    c) Things you throw away in the bin later
22. What is an event?
    a) A small snack for your morning break
    b) A special activity or party for people
    c) A bag of clothes left at school
23. What are software skills?
    a) Knowing how to use a computer program
    b) Knowing how to cook food properly at home
    c) Knowing how to drive a car safely today
24. What is a mistake?
    a) Something done wrong by a person
    b) Something very good you did yesterday
    c) Something you can eat for breakfast
25. What is health training?
    a) Learning a new song to sing today
    b) Learning to dance at the party tonight
    c) Learning how to stay healthy every day
26. What is safety training?
    a) Learning how to be safe in places
    b) Learning to swim fast in the pool
    c) Learning to play games with friends
27. What is an emergency?
    a) A normal day at school or work
    b) A long holiday with your family today
    c) A sudden problem that needs fast action
28. What is cultural awareness?
    a) Knowing how to cook rice at home
    b) Knowing how to play football outside
    c) Knowing about other people’s traditions and ways
29. What is etiquette?
    a) Polite behavior with others in daily life
    b) Running very fast to catch a bus
    c) Eating a lot during a party today
30. What does to respect guests mean?
    a) To shout at guests loudly in the room
    b) To treat guests kindly and politely always
    c) To ignore guests when they ask something

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_________________________

Answers:

1-a, 2-a, 3-b, 4-b, 5-c, 6-b, 7-b, 8-c, 9-b, 10-a,
11-b, 12-a, 13-c, 14-b, 15-c, 16-c, 17-b, 18-a, 19-b,
20-a, 21-b, 22-b, 23-a, 24-a, 25-c, 26-a,
27-c, 28-c, 29-a, 30-b

________________________

Correct version:

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1. What does to shine mean? – It means to do very well at your work.
2. What is a skill? – It is something you can do well each day.
3. What does successful mean? – It means doing well and reaching your main goals.
4. What is a task? – It is something you have to do and finish.
5. What does to be satisfied mean? – It means to feel happy with something you do.
6. What does to be confident mean? – It means to feel sure about yourself and your actions.
7. What is customer service? – It is helping guests or customers in a hotel.
8. What does to greet warmly mean? – It means to say hello in a friendly way.
9. What does to be polite mean? – It means to use kind and good words always.
10. What is a request? – It is something someone asks you to do kindly.
11. What does to solve problems mean? – It means to find a good answer to a problem.
12. What is communication? – It is talking or giving information to someone.
13. What does to speak clearly mean? – It means to talk so people can understand you.
14. What is conflict solving? – It is finding a way to fix a fight.
15. What does to stay calm mean? – It means not to be angry or worried at all.
16. What is a fair solution? – It is a good answer that is good for everyone.
17. What does smooth mean? – It means easy and without problems or mistakes.
18. What does to organize a task mean? – It means to plan a job or activity carefully.
19. What does to be responsible mean? – It means to do your job well and take care.
20. What is banquet planning? – It is planning a big meal or event properly.
21. What is decoration? – It is things you use to make a place look nice.
22. What is an event? – It is a special activity or party for people.
23. What are software skills? – They are knowing how to use a computer program.
24. What is a mistake? – It is something done wrong by a person.
25. What is health training? – It is learning how to stay healthy every day.
26. What is safety training? – It is learning how to be safe in places.
27. What is an emergency? – It is a sudden problem that needs fast action.
28. What is cultural awareness? – It is knowing about other people’s traditions and ways.
29. What is etiquette? – It is polite behavior with others in daily life.
30. What does to respect guests mean? – It means to treat guests kindly and politely always.

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Match the word to its definition:

Words:

1. to shine
2. a skill
3. successful
4. a task
5. to be confident
6. customer service
7. to greet warmly
8. a request
9. to solve problems
10. communication
11. to stay calm
12. a fair solution
13. decoration
14. an emergency

Definitions:

A. Talking or giving information to someone
B. Something you have to do and finish
C. A sudden problem that needs fast action
D. Helping guests or customers in a hotel
E. Something someone asks you to do kindly
F. To do very well at your work
G. To feel sure about yourself and your actions
H. Polite behavior with others in daily life
I. Things you use to make a place look nice
J. To find a good answer to a problem
K. To say hello in a friendly way
L. Doing well and reaching your main goals
M. A good answer that is good for everyone
N. Something you can do well each day

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__________________

Answers:

1-F, 2-N, 3-L, 4-B, 5-G, 6-D, 7-K,
8-E, 9-J, 10-A, 11-H, 12-M, 13-I, 14-C

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True or false:

1. Staff can learn extra skills to feel more confident in their work.
2. Decorations are not important for hotel events.
3. Good hotel staff try to make the manager, staff, and guests happy.
4. Staff should ignore requests from guests to focus on their tasks.
5. Cultural awareness helps staff understand different guests better.
6. Working in a hotel is only about doing your daily tasks.
7. Learning to stay calm helps staff solve problems more easily.
8. Communication skills help staff talk clearly to guests and colleagues.
9. A fair solution is only necessary when the manager is unhappy.
10. Health and safety training can improve staff performance.
11. Staff do not need to be polite to colleagues or guests.
12. Customer service includes helping guests with their needs.
13. Staff should always shout to get attention quickly.
14. Banquet planning is an example of an extra skill staff can learn.

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______________
True: 1,3,5,7,810,12,14
______________

Correct answers:

1. Staff can learn extra skills to feel more confident in their work.
2. Decorations are not important for hotel events. True is: Decorations are important for hotel events to make them look nice.
3. Good hotel staff try to make the manager, staff, and guests happy.
4. Staff should ignore requests from guests to focus on their tasks. True is: Staff should listen to requests from guests and help them.
5. Cultural awareness helps staff understand different guests better.
6. Working in a hotel is only about doing your daily tasks. True is: Working in a hotel is not only about daily tasks, staff also try to make guests and managers happy.
7. Learning to stay calm helps staff solve problems more easily.
8. Communication skills help staff talk clearly to guests and colleagues.
9. A fair solution is only necessary when the manager is unhappy. True is: A fair solution is important for everyone involved, not just the manager.
10. Health and safety training can improve staff performance.
11. Staff do not need to be polite to colleagues or guests. True is: Staff should always be polite to colleagues and guests.
12. Customer service includes helping guests with their needs.
13. Staff should always shout to get attention quickly. True is: Staff should speak politely and clearly to get attention.
14. Banquet planning is an example of an extra skill staff can learn.

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Fill in, words below:

shine, skill, successful, task, satisfied,
confident, customer service,
greet warmly, polite,
solve problem

1. Good hotel staff try to make the manager, staff, and guests happy and ________.
2. A hotel employee can ________ by doing their work very well.
3. Learning a new ________ can help staff be better at their job.
4. Every day, staff have a different ________ to complete.
5. Staff feel ________ when guests are happy with their service.
6. To speak clearly and help guests, staff must be ________.
7. Helping guests with their questions or needs is called ________.
8. When guests arrive, staff should always ________ warmly.
9. Staff should be ________ to guests and colleagues at all times.
10. Good employees know how to ________ problems quickly.

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Correct version:

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1. Good hotel staff try to make the manager, staff, and guests happy and shine.
2. A hotel employee can be successful by doing their work very well.
3. Learning a new skill can help staff be better at their job.
4. Every day, staff have a different task to complete.
5. Staff feel satisfied when guests are happy with their service.
6. To speak clearly and help guests, staff must be confident.
7. Helping guests with their questions or needs is called customer service.
8. When guests arrive, staff should always greet warmly.
9. Staff should be polite to guests and colleagues at all times.
10. Good employees know how to solve problems quickly.

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Sequencing Exercise :

The sentences below are in the wrong order.
Put them in the correct order (1–8).

a) Greet the guest warmly at the door.
b) Check the booking at the reception.
c) Smile and say “Welcome to our hotel.”
d) Ask for the guest’s name and details.
e) Help the guest with their luggage if needed.
f) Show the guest their room.
g) Ask if the guest is satisfied with the room.
h) Say goodbye politely and wish them a nice stay.

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Correct Order:
1–a, 2–c, 3–d, 4–b, 5–e, 6–f, 7–g, 8–h
__________________

Complete story:

1. a) Greet the guest warmly at the door.
2. c) Smile and say “Welcome to our hotel.”
3. d) Ask for the guest’s name and details.
4. b) Check the booking at the reception.
5. e) Help the guest with their luggage if needed.
6. f) Show the guest their room.
7. g) Ask if the guest is satisfied with the room.
8. h) Say goodbye politely and wish them a nice stay.

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Cheat sheet:

Skill / Training	What Staff Learn	Main Benefit
Customer Service	Learn to greet guests warmly, learn to speak politely, learn to listen to guest requests, learn to solve small problems quickly, learn to stay friendly even if guests are unhappy	Guests feel welcome and happy, managers see staff care about service
Languages & Communication	Learn to speak new languages, learn to pronounce words clearly, learn to listen carefully, learn to ask questions politely, learn to understand guest needs	Staff can talk to more guests, teamwork improves, international guests feel comfortable
Conflict & Problem Solving	Learn to stay calm during problems, learn to find fair solutions, learn to talk politely to angry guests, learn to think quickly, learn to solve problems without stress	Fewer conflicts, smoother hotel operations, guests feel their problems are solved
Leadership & Teamwork	Learn to guide new staff, learn to help colleagues, learn to organize tasks, learn to motivate the team, learn to give good examples	Stronger team, less stress for managers, staff feel responsible and confident
Event & Banquet Planning	Learn to set up tables and chairs, learn to organize decorations, learn to prepare small events, learn to check details carefully, learn to help guests enjoy the event	Guests enjoy well-organized events, hotel looks professional, staff gain organizing skills
Technology & Software	Learn to use hotel computers, learn to manage bookings, learn to check in and check out guests fast, learn to use online tools, learn to keep records correctly	Work becomes faster and smoother, fewer mistakes, managers see efficient staff
Health, Safety & First Aid	Learn first aid, learn to help sick or injured guests, learn fire safety, learn emergency procedures, learn to stay calm in danger	Hotel is safer, staff feel confident in emergencies, guests feel secure
Cultural Awareness & Etiquette	Learn about different cultures, learn polite greetings, learn table manners, learn small customs, learn to respect all guests	Guests feel respected, staff can adapt to different needs, hotel gains a positive reputation

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Hotel Staff Self-Assessment Sheet

Instructions: Read each skill. Tick the box that shows how confident you are. Use this scale:

• ✅ I am confident
• ⚪ I need some practice
• ❌ I need more learning

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1. Customer Service

• Learn to greet guests warmly
• Learn to speak politely
• Learn to listen to guest requests
• Learn to solve small problems quickly
• Learn to stay friendly even if guests are unhappy

2. Languages & Communication

• Learn to speak new languages
• Learn to pronounce words clearly
• Learn to listen carefully
• Learn to ask questions politely
• Learn to understand guest needs

3. Conflict & Problem Solving

• Learn to stay calm during problems
• Learn to find fair solutions
• Learn to talk politely to angry guests
• Learn to think quickly
• Learn to solve problems without stress

4. Leadership & Teamwork

• Learn to guide new staff
• Learn to help colleagues
• Learn to organize tasks
• Learn to motivate the team
• Learn to give good examples

5. Event & Banquet Planning

• Learn to set up tables and chairs
• Learn to organize decorations
• Learn to prepare small events
• Learn to check details carefully
• Learn to help guests enjoy the event

6. Technology & Software

• Learn to use hotel computers
• Learn to manage bookings
• Learn to check in and check out guests fast
• Learn to use online tools
• Learn to keep records correctly

7. Health, Safety & First Aid

• Learn first aid
• Learn to help sick or injured guests
• Learn fire safety
• Learn emergency procedures
• Learn to stay calm in danger

8. Cultural Awareness & Etiquette

• Learn about different cultures
• Learn polite greetings
• Learn table manners
• Learn small customs
• Learn to respect all guests

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“My strongest skills:” ___________________________

“Skills I want to improve:” ___________________________

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