hoc et illud

Restaurant English – ordering food and recommending Indonesian dishes, and more (B1, present simple)

Verfasst von

wolfgang kugler

in

  • speak, serve, and spice up the menu!
    [“To spice up the menu” means to make the food list more interesting, exciting, or different, often by adding new dishes or new tastes.]

In a restaurant, staff follow a clear process to provide good service. Guests are greeted politely and shown to their table. Menus and drinks are offered, and staff may mention special or popular dishes. When explaining the menu, staff describe dishes clearly and recommend suitable options. Indonesian dishes such as Nasi Goreng, Satay, Gado-Gado, and Rendang are commonly served. Dietary requests, including vegetarian, vegan, gluten-free, or halal, are checked carefully and confirmed with the kitchen if necessary.

Orders are taken clearly, and staff repeat them to avoid mistakes. Drinks and side dishes are confirmed. Food is served carefully to the correct guests, and condiments or extra sauces are offered. Staff check if guests are satisfied and refill drinks when needed. After the main meal, dessert and coffee or tea can be offered. Staff serve desserts and drinks carefully, paying attention to requests and preferences.

At the end of the meal, the bill is prepared, and the payment method is confirmed. Cash or card is handled politely, and any change or receipt is returned. Guests are thanked and escorted out if appropriate. Clear communication, politeness, attention to requests, and careful service help create a positive dining experience. Good service ensures that guests enjoy their meal and feel welcome.

_____________________

Vocabulary:

  • to order food – to tell the restaurant what you want to eat
  • to recommend – to say that something is good to choose
  • a dish (food) – a type of food served in a restaurant
  • staff – people who work in a restaurant or place of service
  • to follow a clear process – to do things step by step in the right way
  • to provide service – to help customers and give them what they need
  • politely – in a kind and respectful way
  • to show to the table – to take someone to their place to sit in a restaurant
  • to offer drinks – to ask if someone wants a drink
  • to mention – to say something so that others know about it
  • to explain – to give information so that someone understands
  • to describe dishes – to tell what the food is like
  • a suitable option – a good choice for someone
  • commonly – usually or often
  • a dietary request – a request about food, e.g., vegetarian, vegan, gluten-free
  • to confirm with the kitchen – to check with the kitchen if something is possible
  • to take an order – to write down or remember what a customer wants to eat or drink
  • to repeat – to say something again
  • to avoid mistakes – to make sure nothing goes wrong
  • a condiment – extra food you can add, like sauce or salt
  • to be satisfied – to feel happy with what you got
  • to refill drinks – to give more drink when the glass is empty
  • to pay attention to requests – to listen and do what the customer asks
  • a preference – what someone likes more than other things
  • a payment method – the way someone pays, e.g., cash or card
  • a receipt – a paper that shows you paid
  • to escort out – to show someone the way out politely
  • to be appropriate – to be correct or right in the situation
  • politeness – being kind and respectful
  • attention to requests – careful listening to what someone asks
  • an experience – something that happens to you and you notice or feel
  • to ensure – to make sure something happens
  • to enjoy – to like something and feel happy with it
  • to feel welcome – to feel happy and comfortable in a place

#####################
Multiple choice test, one answer correct:

Statement 1-15:

Statement 16-30:

  1. To order food means to:
    a) tell the restaurant what you want to eat
    b) pay for food in the restaurant
    c) prepare the meal yourself at the table
  2. To recommend something means to:
    a) refuse to suggest it to anyone
    b) forget to mention it to customers
    c) suggest it as a good choice
  3. A dish (food) is:
    a) a plate or container used for cooking
    b) a type of food offered in a restaurant
    c) a drink served with a meal
  4. Staff are:
    a) people eating in the restaurant
    b) ingredients used to make meals
    c) people working in the restaurant
  5. To follow a clear process means to:
    a) do tasks step by step in order
    b) work slowly without a plan
    c) make mistakes when serving guests
  6. To provide service means to:
    a) eat food and drinks in the restaurant
    b) clean dishes and tables only
    c) help customers and give what they need
  7. Politely means to:
    a) speaking or acting in a rude way
    b) moving or doing things quickly
    c) behaving in a kind and respectful way
  8. To show to the table means to:
    a) clean the table before seating guests
    b) order food at the table
    c) take someone to their seat
  9. To offer drinks means to:
    a) pour drinks automatically
    b) ask if the guest wants a drink
    c) make a drink by yourself
  10. To mention means to:
    a) eat slowly while speaking
    b) hide information and not say it
    c) say something so others know
  11. To explain means to:
    a) give information so someone understands
    b) cook food quickly in the kitchen
    c) serve drinks to the table
  12. To describe dishes means to:
    a) explain what the food is like
    b) take orders from customers
    c) pay for food after eating
  13. A suitable option is:
    a) something expensive or difficult
    b) a bad choice that is not recommended
    c) a choice that is good for a person
  14. Commonly means:
    a) usually or often
    b) rarely done
    c) never happening at all
  15. A dietary request is:
    a) a request about food like vegetarian or vegan
    b) a request about drinks only
    c) a complaint about food or service

    —————–end of part 1—————
  16. To confirm with the kitchen means to:
    a) cook the food yourself in the kitchen
    b) check with the kitchen to make sure it is possible
    c) ignore what the guest asked for
  17. To take an order means to:
    a) write down or remember what a customer wants
    b) serve the food immediately
    c) clean the table before serving
  18. To repeat means to:
    a) say the same thing again
    b) write something down once
    c) forget what was said
  19. To avoid mistakes means to:
    a) cause problems for yourself or others
    b) take a short break
    c) make sure nothing goes wrong
  20. A condiment is:
    a) extra food added like sauce or salt
    b) a drink served with a meal
    c) the main food served on the plate
  21. To be satisfied means to:
    a) feel happy with what you received
    b) ask for more food or drink
    c) complain about food or service
  22. To refill drinks means to:
    a) give more drink when the glass is empty
    b) take the guest’s glass away
    c) pour drinks automatically
  23. To pay attention to requests means to:
    a) ignore what the guest is asking
    b) listen carefully and do what the guest asks
    c) ask for help from staff
  24. A preference is:
    a) a special dish chosen by the chef
    b) a gift given to the guest
    c) what someone likes more than other things
  25. A payment method is:
    a) the way someone pays, like cash or card
    b) a receipt that shows the payment
    c) the bill the guest must pay
  26. A receipt is:
    a) a paper that shows the guest has paid
    b) money used to pay for the meal
    c) a menu listing all food and drinks
  27. To escort out means to:
    a) ignore guests leaving
    b) ask someone to leave angrily
    c) show the guest the way out politely
  28. To be appropriate means to:
    a) be correct or right in a situation
    b) behave in a rude way
    c) do something expensive or unusual
  29. Politeness is:
    a) being angry
    b) being kind and respectful to others
    c) moving or acting slowly
  30. Attention to requests means to:
    a) ignoring instructions or requests
    b) working quickly
    c) careful listening to what the guest asks

    ————–end of part 2————-
  31. An experience is:
    a) something that happens to you and you notice
    b) a payment made for a service
    c) a drink served in a restaurant
  32. To ensure means to:
    a) make sure something happens correctly
    b) ignore something that might happen
    c) eat quickly without thinking
  33. To enjoy means to:
    a) forget about something completely
    b) like something and feel happy about it
    c) eat food without noticing it
  34. To feel welcome means to:
    a) feel nervous or uncomfortable
    b) leave a place quickly
    c) feel happy and comfortable in a place

___________________________
Answers:
1a 2c 3b 4c 5a 6c 7c 8c
9b 10c 11a 12a 13c 14a 15a
16b 17a 18a 19c 20a 21a
22a 23b 24c 25a 26a 27c
28a 29b 30c 31a 32a 33b 34c

_____________________________
Correct version:

Statement 1-32:

  1. To order food means to: tell the restaurant what you want to eat
  2. To recommend something means to: suggest it as a good choice
  3. A dish (food) is: a type of food offered in a restaurant
  4. Staff are: people working in the restaurant
  5. To follow a clear process means to: do tasks step by step in order
  6. To provide service means to: help customers and give what they need
  7. Politely means to: behaving in a kind and respectful way
  8. To show to the table means to: take someone to their seat
  9. To offer drinks means to: ask if the guest wants a drink
  10. To mention means to: say something so others know
  11. To explain means to: give information so someone understands
  12. To describe dishes means to: explain what the food is like
  13. A suitable option is: a choice that is good for a person
  14. Commonly means: usually or often
  15. A dietary request is: a request about food like vegetarian or vegan
  16. To confirm with the kitchen means to: check with the kitchen to make sure it is possible
  17. To take an order means to: write down or remember what a customer wants
  18. To repeat means to: say the same thing again
  19. To avoid mistakes means to: make sure nothing goes wrong
  20. A condiment is: extra food added like sauce or salt
  21. To be satisfied means to: feel happy with what you received
  22. To refill drinks means to: give more drink when the glass is empty
  23. To pay attention to requests means to: listen carefully and do what the guest asks
  24. A preference is: what someone likes more than other things
  25. A payment method is: the way someone pays, like cash or card
  26. A receipt is: a paper that shows the guest has paid
  27. To escort out means to: show the guest the way out politely
  28. To be appropriate means to: be correct or right in a situation
  29. Politeness is: being kind and respectful to others
  30. Attention to requests means to: careful listening to what the guest asks
  31. An experience is: something that happens to you and you notice
  32. To ensure means to: make sure something happens correctly
    —————–end of audio file———-
  33. To enjoy means to: like something and feel happy about it
  34. To feel welcome means to: feel happy and comfortable in a place


#####################

Word-definition matching exercise:

Words:

  1. To recommend
  2. A condiment
  3. Staff
  4. To describe dishes
  5. To avoid mistakes
  6. To refill drinks
  7. Politeness
  8. To take an order
  9. To ensure
  10. A dietary request
  11. To feel welcome
  12. To show to the table
  13. A payment method
  14. To pay attention to requests


Definitions:

a. Take someone to their seat
b. Listen carefully and do what the guest asks
c. Suggest a good choice to someone
d. Feel happy and comfortable in a place
e. Give more drink when the glass is empty
f. Extra food added like sauce or salt
g. Make sure something happens correctly
h. People who work in a restaurant
i. Behaving in a kind and respectful way
j. Write down or remember what a customer wants
k. Make sure nothing goes wrong
l. Explain what the food is like
m. The way someone pays, like cash or card
n. A request about food like vegetarian or vegan

___________________
Answers:
1c 2f 3h 4l 5k 6e 7i 8j
9g 10n 11d 12a 13m 14b
___________________

Correct version:

  1. To recommend – Suggest a good choice to someone
  2. A condiment – Extra food added like sauce or salt
  3. Staff – People who work in a restaurant
  4. To describe dishes – Explain what the food is like
  5. To avoid mistakes – Make sure nothing goes wrong
  6. To refill drinks – Give more drink when the glass is empty
  7. Politeness – Behaving in a kind and respectful way
  8. To take an order – Write down or remember what a customer wants
  9. To ensure – Make sure something happens correctly
  10. A dietary request – A request about food like vegetarian or vegan
  11. To feel welcome – Feel happy and comfortable in a place
  12. To show to the table – Take someone to their seat
  13. A payment method – The way someone pays, like cash or card
  14. To pay attention to requests – Listen carefully and do what the guest asks

####################

True or false:

  1. Guests are greeted politely and shown to their table.
  2. Staff always serve food without checking orders.
  3. Menus and drinks are offered to guests.
  4. Staff may mention special or popular dishes.
  5. Dietary requests are ignored by the kitchen.
  6. Orders are repeated to avoid mistakes.
  7. Condiments or extra sauces are offered when serving food.
  8. Dessert is never offered after the main meal.
  9. Staff check if guests are satisfied and refill drinks if needed.
  10. Payment is handled politely, and change or receipt is returned.
  11. Guests are left alone without thanks at the end of the meal.
  12. Staff describe dishes clearly and recommend suitable options.
  13. Clear communication and attention to requests create a positive dining experience.
  14. Staff do not confirm dietary requirements with the kitchen.

______________________
True: 1,3,4,6,7,9,12,13

______________________

Correct version:

  1. Guests are greeted politely and shown to their table.
  2. Staff always serve food without checking orders. True is: Staff repeat orders to avoid mistakes and serve carefully.
  3. Menus and drinks are offered to guests.
  4. Staff may mention special or popular dishes.
  5. Dietary requests are ignored by the kitchen. True is: Dietary requests are checked carefully and confirmed with the kitchen if necessary.
  6. Orders are repeated to avoid mistakes.
  7. Condiments or extra sauces are offered when serving food.
  8. Dessert is never offered after the main meal. True is: Dessert and coffee or tea can be offered after the main meal.
  9. Staff check if guests are satisfied and refill drinks if needed.
  10. Payment is handled politely, and change or receipt is returned. True is: Payment is handled politely, and guests are thanked and escorted out if appropriate.
  11. Guests are left alone without thanks at the end of the meal. True is: Guests are thanked and escorted out if appropriate.
  12. Staff describe dishes clearly and recommend suitable options.
  13. Clear communication and attention to requests create a positive dining experience.
  14. Staff do not confirm dietary requirements with the kitchen. True is: Staff confirm dietary requests with the kitchen if necessary.

#####################

Gap-fill exercise:

  1. Guests are ______ politely and shown to their table.
    a) greeted
    b) ignored
    c) called
  2. Staff may ______ special or popular dishes to the guests.
    a) hide
    b) mention
    c) forget
  3. Menus and drinks are ______ to the guests.
    a) ignored
    b) offered
    c) taken
  4. Staff describe dishes clearly and ______ suitable options.
    a) recommend
    b) refuses
    c) cancel
  5. Dietary requests are ______ carefully and confirmed with the kitchen if necessary.
    a) ignored
    b) checked
    c) forgotten
  6. Orders are taken clearly and ______ to avoid mistakes.
    a) repeated
    b) forgetting
    c) ignored
  7. Drinks and side dishes are ______ before serving.
    a) skipped
    b) checked
    c) canceled
  8. Food is served carefully to the correct ______.
    a) guests
    b) room
    c) friends
  9. Staff offer ______ or extra sauces when serving food.
    a) drinks
    b) condiments
    c) chair
  10. Staff check if guests are satisfied and ______ drinks if needed.
    a) remove
    b) refill
    c) forgetting
  11. After the main meal, ______ and coffee or tea can be offered.
    a) salad
    b) appetizer
    c) dessert
  12. At the end of the meal, the bill is prepared and the ______ method is confirmed.
    a) serving
    b) payment
    c) seating
  13. Cash or card is handled ______ and any change or receipt is returned.
    a) angrily
    b) quickly
    c) politely
  14. Guests are thanked and ______ out if appropriate.
    a) called
    b) escorted
    c) ignored

———————————
Answers:

1a 2b 3b 4a 5b 6a 7b
8a 9b 10b 11c
12b 13c 14b

_____________________________
Correct version:

  1. Guests are greeted politely and shown to their table.
  2. Staff may mention special or popular dishes to the guests.
  3. Menus and drinks are offered to the guests.
  4. Staff describe dishes clearly and recommend suitable options.
  5. Dietary requests are checked carefully and confirmed with the kitchen if necessary.
  6. Orders are taken clearly and ignored to avoid mistakes.
  7. Drinks and side dishes are checked before serving.
  8. Food is served carefully to the correct guests.
  9. Staff offer condiments or extra sauces when serving food.
  10. Staff check if guests are satisfied and refill drinks if needed.
  11. After the main meal, dessert and coffee or tea can be offered.
  12. At the end of the meal, the bill is prepared and the payment method is confirmed.
  13. Cash or card is handled politely and any change or receipt is returned.
  14. Guests are thanked and escorted out if appropriate.

#####################

Waiter and guest dialogue: from reservation to being seated:

Scene: Guest arrives at the restaurant with a reservation

Waiter: Good evening. Welcome to [restaurant name]. Do you have a reservation?

Guest: Yes, the reservation is under the name Smith.

Waiter: Thank you, Mr. Smith. Let me check… Yes, your table is ready. Please follow me.

Guest: Thank you.

Waiter: Here is your table. Please have a seat. Here are the menus for you.

Guest: Thank you very much.

Waiter: Would you like something to drink while you look at the menu? We have water, juice, and tea.

Guest: I would like a glass of water, please.

Waiter: Certainly. I will bring your water immediately.

Guest: Thank you.

Waiter: Today, our special dishes are Nasi Goreng with shrimp and Satay with peanut sauce. You can also try Gado-Gado if you like vegetables.

Guest: That sounds nice. Can we see the full menu first?

Waiter: Of course. Take your time. I will come back in a few minutes to take your order.

Guest: Thank you.

Waiter: You are welcome. Please let me know if you have any questions about the dishes or if you have any dietary preferences.

Guest: I am vegetarian. Could you help me choose something suitable?

Waiter: Certainly. You can try Gado-Gado or vegetable Nasi Goreng. Both are vegetarian and very popular.

Guest: That sounds perfect. I will decide soon.

Waiter: No problem. I will return shortly to take your order.

Summary:

  • Reservation handling
  • Polite greetings
  • Seating and menu offering
  • Drink suggestions
  • Explaining special dishes
  • Handling dietary preferences

    #####################

Waiter and guest dialogue: from being seated to finishing main dish

Scene: Guest is seated at the table

Waiter: Here is your water. Are you ready to order, or do you need a few more minutes?

Guest: I think we are ready.

Waiter: Great. Do you have any dietary preferences or restrictions?

Guest: Yes, I am vegetarian.

Waiter: No problem. I recommend Gado-Gado, a mixed vegetable salad with peanut sauce, or vegetable Nasi Goreng.

Guest: I will have Gado-Gado.

Waiter: Very good. And for you, sir?

Guest 2: I would like Satay with chicken, please.

Waiter: Certainly. Would you like any side dishes or extra sauces?

Guest 2: Yes, please, a little extra peanut sauce.

Waiter: Noted. And would you like any drinks with your meal besides water?

Guest: No, just water is fine.

Waiter: Very well. I will bring your dishes shortly.

[After a few minutes, the waiter serves the food]

Waiter: Here is your Gado-Gado. And here is your Satay with extra peanut sauce. Enjoy your meal.

Guest: Thank you.

Waiter: Is everything okay with your dishes?

Guest 2: Yes, it looks very good, thank you.

Waiter: I will check again in a few minutes to see if you need anything else.

[Guests start eating the main dishes]

Guest: The Gado-Gado is very fresh and tasty.

Guest 2: The Satay is excellent and the sauce is delicious.

Waiter: I am glad you like it. Please let me know if you need more drinks or anything else while you eat.

___________________
Summary:

  • Ordering after being seated
  • Handling dietary requests
  • Serving the main dishes
  • Checking guest satisfaction during the meal

#################

Waiter and guest dialogue: from finishing main dish to farewell

Scene: Guests have finished their main dishes

Waiter: How was your meal? Did you enjoy everything?

Guest: Yes, it was very good. Thank you.

Guest 2: The Satay was excellent.

Waiter: I am glad you liked it. Would you like to see the dessert menu?

Guest: Yes, please.

Waiter: Today, we have Es Campur, a sweet mixed ice dessert, and Pisang Goreng, fried banana with honey.

Guest 2: I would like Pisang Goreng, please.

Guest: I will have Es Campur.

Waiter: Very good. And would you like any coffee or tea with your dessert?

Guest: I would like a cappuccino.

Guest 2: I will have black coffee, please.

Waiter: Noted. I will bring your desserts and drinks shortly.

[After a few minutes, the waiter serves dessert and coffee]

Waiter: Here is your Es Campur and cappuccino. And here is your Pisang Goreng with black coffee. Enjoy!

Guest: Thank you.

Guest 2: Looks delicious.

Waiter: Please let me know if you need anything else while enjoying your dessert.

[Guests finish dessert and drinks]

Waiter: Are you ready for the bill?

Guest: Yes, please.s

Waiter: How would you like to pay, by cash or card?

Guest 2: We will pay by card.

Waiter: Very well. Here is your bill. Please insert your card here.

Guest: Done. Thank you.

Waiter: Thank you very much. Here is your receipt. We hope you enjoyed your meal.

Guest: Yes, it was wonderful. Thank you for your service.

Waiter: You are welcome. Have a great evening and we hope to see you again soon.

Guest 2: We will. Goodbye!

Waiter: Goodbye and thank you again for visiting [restaurant name].

Summary:

  • Checking satisfaction after the main course
  • Offering dessert and coffee
  • Taking dessert and coffee orders
  • Serving dessert and drinks
  • Asking for the bill and handling payment
  • Politely saying goodbye

#################

Restaurant English – from welcoming guests to ordering

1. Welcoming Guests

  • Smile and greet politely:
    • “Hello! Welcome to [restaurant name].”
    • “Good morning/afternoon/evening!”
  • Ask about the party size:
    • “How many people are in your group?”
  • Show them to the table:
    • “Please follow me.”
  • Give menus and offer drinks:
    • “Here is the menu. Can I get you something to drink while you decide?”

2. Explaining the Menu & Recommending Dishes

  • Be ready to describe dishes in simple English:
    • Nasi Goreng – fried rice with chicken, shrimp, or vegetables
    • Satay – grilled meat on sticks with peanut sauce
    • Gado-Gado – mixed vegetables with peanut sauce
    • Rendang – spicy beef stew
  • Use phrases to recommend:
    • “Our specialty is Nasi Goreng. It is very tasty.”
    • “If you like spicy food, I recommend Rendang.”
    • “Gado-Gado is vegetarian.”
  • Answer questions about ingredients:
    • “This dish contains peanuts.”
    • “Yes, this is halal.”
    • “It is not spicy, but we can add chili if you like.”

3. Handling Dietary Requests

  • Ask politely about restrictions:
    • “Do you have any dietary restrictions?”
    • “Are you vegetarian or vegan?”
    • “Do you need gluten-free food?”
  • Confirm with kitchen if necessary:
    • “Yes, we can make this dish vegetarian.”
    • “I will check with the chef to make sure it is gluten-free.”
  • Repeat dietary requests clearly when ordering:
    • “So, you want vegetarian Nasi Goreng without egg?”

4. Taking the Order

  • Use clear phrases to take the order:
    • “What would you like to eat?”
    • “Can I take your order now?”
  • Repeat the order to confirm:
    • “So, you would like Nasi Goreng, Satay, and Gado-Gado, right?”
  • Ask about drinks or extras:
    • “Would you like water, juice, or tea?”
    • “Do you want any side dishes?”

5. Final Polite Check & Service

  • Confirm and reassure guests:
    • “Thank you. Your order will be ready soon.”
    • “If you need anything, please let me know.”
  • Stay attentive for questions during the meal.
  • Use polite phrases:
    • “Excuse me, is everything okay?”
    • “Can I get you anything else?”

✅ Tips for Staff:

  • Speak clearly and slowly.
  • Smile and make eye contact.
  • Always repeat orders to avoid mistakes.
  • Be confident when explaining dishes and dietary options.

#################

Restaurant English – from serving the food to farewell

1. Serving the Food

  • Carry plates carefully and politely to the table.
  • Place the dishes in front of the correct guest:
    • “Here is your Nasi Goreng.”
    • “This is the Satay for you.”
  • Offer any sauces or condiments:
    • “Would you like chili sauce or soy sauce?”
  • Check politely:
    • “Is everything okay with your meal?”
    • “Do you need anything else?”
  • Use simple phrases if a guest asks for something extra:
    • “I will bring it right away.”
    • “Yes, we can add more sauce.”

2. Explaining & Serving Desserts

  • Introduce the dessert menu or options:
    • “Would you like to see our dessert menu?”
    • “Our special desserts today are Es Campur and Pisang Goreng.”
  • Recommend desserts:
    • “I recommend Es Campur. It is sweet and refreshing.”
    • “Pisang Goreng is fried banana with honey. Very tasty.”
  • Take dessert orders clearly:
    • “So, you would like one Es Campur and one Pisang Goreng, right?”
  • Serve desserts politely and carefully.

3. Handling Drinks During the Meal

  • Ask politely if guests need refills:
    • “Would you like more water or juice?”
    • “Can I get you another tea?”
  • Offer extra condiments if needed:
    • “Do you need more chili or soy sauce?”

4. Preparing the Bill

  • Ask politely when the guests are ready:
    • “Are you ready for the bill?”
    • “Can I bring the check?”
  • Confirm payment method:
    • “Do you want to pay by cash or card?”
  • Present the bill politely:
    • “Here is your bill. Thank you for coming.”

5. Handling Payment

  • Take cash or card carefully and thank the guest:
    • “Thank you very much.”
  • Return change if needed:
    • “Here is your change. Have a nice day.”
  • Give receipt if requested:
    • “Here is your receipt. Thank you.”

6. Farewell

  • Smile and say goodbye politely:
    • “Thank you for visiting [restaurant name].”
    • “We hope to see you again soon.”
  • Escort guests to the door if appropriate:
    • “Please come again. Have a great day!”

Tips for Staff:

  • Always speak clearly and slowly.
  • Be polite, friendly, and patient.
  • Repeat orders and requests to avoid mistakes.
  • Offer help without being asked: refills, condiments, extra napkins.
  • Keep the table clean and organized.
  • Always thank guests before they leave.

#############

Summary of restaurant English – from welcoming guests to farewell, step-by-step


audio part 1

audio part 2

1. Greeting Guests

  • Smile and greet politely:
    • “Hello! Welcome to [restaurant name].”
    • “Good morning/afternoon/evening!”
  • Ask about party size:
    • “How many people are in your group?”
  • Show the table:
    • “This way, please.”
  • Pull out chairs and help guests sit if needed.
  • Offer menus and drinks:
    • “Here is the menu. Would you like water, juice, or tea while you decide?”
  • Mention specials or popular dishes:
    • “Today we have special Nasi Goreng with shrimp.”

2. Explaining & Recommending Dishes

  • Be ready to describe dishes clearly:
    • Nasi Goreng – fried rice with chicken, shrimp, or vegetables
    • Satay – grilled meat with peanut sauce
    • Gado-Gado – vegetables with peanut sauce
    • Rendang – spicy beef stew
  • Recommend politely:
    • “Our specialty is Nasi Goreng. Very tasty.”
    • “If you like spicy food, I suggest Rendang.”
  • Answer questions:
    • “This dish is vegetarian.”
    • “It is spicy, but we can make it mild.”
    • “Yes, this dish is halal.”

3. Handling Dietary Requests

  • Ask politely:
    • “Do you have any dietary restrictions?”
    • “Are you vegetarian or vegan?”
    • “Do you need gluten-free food?”
  • Confirm with kitchen or chef:
    • “Yes, we can make this dish vegetarian.”
  • Repeat and clarify order:
    • “So, vegetarian Nasi Goreng without egg?”
  • Offer alternatives if needed:
    • “You can try Gado-Gado; it is vegetarian.”

4. Taking the Order

  • Ask politely and clearly:
    • “What would you like to eat?”
    • “Can I take your order now?”
  • Repeat order for confirmation:
    • “So, Nasi Goreng, Satay, and Gado-Gado, right?”
  • Ask about drinks and sides:
    • “Would you like water, juice, or tea?”
    • “Do you want any extra sauces or chili?”
  • Note any special requests clearly.

5. Serving Food & Drinks

  • Serve food carefully to the correct guest:
    • “Here is your Nasi Goreng.”
    • “This is the Satay for you.”
  • Offer condiments:
    • “Do you need chili sauce or soy sauce?”
      ——————end of part 1 audio————–

  • Check politely after serving:
    • “Is everything okay with your meal?”
    • “Do you need anything else?”
  • Refill drinks:
    • “Would you like more water or tea?”
  • Observe guests discreetly to notice if they need help.

6. Dessert & Coffee

  • Offer dessert menu:
    • “Would you like to see our dessert menu?”
  • Recommend desserts:
    • “I suggest Es Campur. It is sweet and refreshing.”
    • “Pisang Goreng is fried banana with honey.”
  • Take dessert order clearly:
    • “So, one Es Campur and one Pisang Goreng, right?”
  • Serve desserts politely:
    • “Here is your dessert. Enjoy!”
  • Offer after-meal drinks:
    • “Would you like coffee, tea, or a hot chocolate?”
    • “We have espresso, cappuccino, or black coffee.”
  • Serve coffee/tea carefully with spoons, sugar, or milk if requested.

7. Preparing the Bill & Payment

  • Ask politely when guests are ready:
    • “Are you ready for the bill?”
    • “Can I bring the check?”
  • Confirm payment method:
    • “Do you want to pay by cash or card?”
  • Present bill politely:
    • “Here is your bill. Thank you for dining with us.”
  • Handle cash or card carefully.
  • Return change and/or receipt politely:
    • “Here is your change. Have a nice day!”
  • Say thank you:
    • “Thank you very much for coming.”

8. Farewell

  • Smile and say goodbye:
    • “Thank you for visiting [restaurant name].”
    • “We hope to see you again soon.”
  • Escort guests to the door if appropriate:
    • “Please come again. Have a great day!”
  • Keep table ready for next guests.

✅ Extra Tips for Staff

  • Speak clearly and slowly.
  • Smile and be polite at all times.
  • Repeat orders to avoid mistakes.
  • Offer help without being asked: extra napkins, condiments, or refills.
  • Keep tables clean and organized.
  • Observe guests and respond politely to requests.
  • Use simple, clear phrases for communication with customers.

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Fill in, words below:

check – dishes – experience – coconut – bill –
recommend – return – politely –
allergies – desserts –
vegetables –
payment


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In a restaurant, staff greet guests __________ and guide them to their table. They offer menus, drinks, and explain __________ clearly.
Popular Khmer dishes include Fish Amok (steamed fish with __________ milk), Beef Lok Lak (stir-fried beef with __________ and rice), and Khmer Curry (mild chicken or vegetable curry).
Staff __________ dishes, ask about _________ or preferences, and confirm orders.
During the meal, they __________ if everything is okay and respond to requests.
After the meal, staff offer __________ or coffee, clear plates, and suggest popular sweets like Banana with Sticky Rice.
Finally, they present the __________, ask about cash or card __________, thank the guest, and invite them to __________.
Polite phrases ensure smooth service and a positive __________.
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Full version:

In a restaurant, staff greet guests politely and guide them to their table. They offer menus, drinks, and explain dishes clearly. Popular Khmer dishes include Fish Amok (steamed fish with coconut milk), Beef Lok Lak (stir-fried beef with vegetables and rice), and Khmer Curry (mild chicken or vegetable curry). Staff recommend dishes, ask about allergies or preferences, and confirm orders. During the meal, they check if everything is okay and respond to requests. After the meal, staff offer desserts or coffee, clear plates, and suggest popular sweets like Banana with Sticky Rice. Finally, they present the bill, ask about cash or card payment, thank the guest, and invite them to return. Polite phrases ensure smooth service and a positive experience.

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