• a happy night of mooncakes, lanterns, and family

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Before doing that exercise check out information on

past simple

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Mid-Autumn Festival – Moon Cake Festival

This year, on October 6, I celebrated the Moon Cake Festival in Cambodia. It is also called the Mid-Autumn Festival. Many Chinese and Vietnamese families celebrate it. I gave mooncakes to my family. Mooncakes are round cakes. They have sweet or salty filling. Some have red bean paste, lotus seed paste, or salted egg yolk. I ate mooncakes with my family. I liked them very much.

I also made offerings to the moon. I put fruits, mooncakes, and incense on a small table. I looked at the full moon. The moon was big, round, and bright. I felt happy with my family.

I carried a colorful lantern. My lantern was shaped like a star. Children and families walked with lanterns. The streets looked very beautiful at night. Many people laughed and took photos.

In some places, I saw lion and dragon dances. They were loud and exciting. I clapped and watched them carefully. Some dancers wore bright costumes.

Even if the Moon Cake Festival is not a national holiday in Cambodia, I enjoyed it very much. I spent time with my family, ate mooncakes, carried a lantern, and watched the dances. It was a very happy day. I felt joy and peace. I hope I can celebrate it again next year.

____________________

Vocabulary:

• a cake – food made from flour, sugar, and eggs, often sweet.
• autumn – the season after summer and before winter; leaves fall.
• to celebrate – to do something special for a happy event.
• mooncakes – round cakes eaten during the Mid-Autumn Festival.
• a sweet filling – a soft, sugary part inside food.
• salty – food that tastes like salt.
• a red bean paste – soft food made from red beans and sugar.
• a lotus seed paste – soft food made from lotus seeds and sugar.
• a salted egg yolk – the yellow part of an egg, salty in taste.
• to make offerings – to give food or gifts to gods, spirits, or ancestors.
• the moon – the big round object in the sky at night.
• bright – giving a lot of light.
• a lantern – a light in a paper or metal holder.
• to be shaped like a star – to have the form of a star.
• a lion and dragon dance – a traditional dance with lion or dragon costumes.
• to be exciting – to feel happy and full of energy.
• to clap – to hit your hands together to show happiness or applause.
• to wear a costume – to put on special clothes for a party or performance.
• to enjoy – to feel happy doing something.
• to feel joy – to feel very happy.
• peace – a calm and safe feeling; no fighting.

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Verbs (infinitive, past tense form)

to celebrate – celebrated	to call – called
to give – gave	to have – had
to eat – ate	to like – liked
to make – made	to put – put
to look – looked	to be – was/were
to feel – felt	to carry – carried
to shape – was shaped	to walk – walked
to laugh – laughed	to take – took
to see – saw	to clap – clapped
to watch – watched	to wear – wore
to enjoy – enjoyed	to spend – spent
to hope – hoped	to can – could

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Multiple choice, one answer correct:

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1. a cake
a) food made from flour and sugar
b) a small red fruit to eat
c) a toy to play with

2. autumn
a) a hot summer day outside
b) the season after summer
c) the first season of year

3. to celebrate
a) to sleep in the bed
b) to do something happy
c) to cook food for friends

4. mooncakes
a) a small fruit to eat
b) a toy for children play
c) round cakes for a festival

5. a sweet filling
a) hard candy inside food
b) a soft sugary part inside food
c) a salty piece in food

6. salty
a) food that has no taste
b) food that is very sweet
c) food that has salt

7. a red bean paste
a) soft food from red beans
b) small sweet candy piece
c) fried meat with sauce

8. a lotus seed [small part of a plant that can grow into a new plant] paste
a) green food for cooking
b) soft food from lotus seeds
c) a soft piece of bread

9. a salted egg yolk
a) white part of an egg
b) yellow part of an egg
c) a sweet yellow fruit

10. to make offerings
a) to give food or gifts
b) to eat food alone
c) to buy food in shop

11. the moon
a) small bright star in sky
b) big round object in sky
c) the sun in daytime sky

12. bright
a) very dark and not bright
b) gives a lot of light
c) small and hard to hold

13. a lantern
a) light in paper or metal
b) a small sweet food
c) soft toy for children

14. to be shaped like a star
a) to have star form
b) to be round like ball
c) to be soft and sweet

15. a lion and dragon dance
a) song people sing at night
b) a kind of sport game
c) dance in lion or dragon costumes

16. to be exciting
a) to feel happy and fun
b) to feel tired and sleep
c) to feel hungry and thirsty

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17. to clap
a) to hit hands together
b) to shout very loud
c) to run very quickly

18. to wear a costume
a) to sleep in the bed
b) to eat food at table
c) to put on special clothes

19. to enjoy
a) to feel happy with it
b) to feel sad about it
c) to walk slowly outside

20. to feel joy
a) to feel tired and sad
b) to feel very happy
c) to feel cold outside

21. peace
a) a fight or argument
b) a loud noise outside
c) a calm and safe feeling

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Answers:
1-a, 2-b, 3-b, 4-c, 5-b, 6-c, 7-a,
8-b, 9-b, 10-a, 11-b, 12-b, 13-a, 14-a,
15-c, 16-a, 17-a, 18-c, 19-a, 20-b, 21-c
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Gap-Fill Exercise:

1. I like to eat a _______ with my tea.
a) cake
b) lantern
c) joy

2. The _______ is bright in the night sky.
a) costume
b) moon
c) salty

3. Children carry a _______ in the festival.
a) lantern
b) red bean paste
c) joy

4. A mooncake can have a sweet or _______ filling.
a) bright
b) lotus seed paste
c) salty

5. The yellow part of the egg is the _______.
a) lantern
b) yolk
c) clap

6. Families _______ the festival with music and dancing.
a) celebrate
b) feel
c) look

7. People _______ their hands to make a sound.
a) enjoy
b) wear
c) clap

8. Some mooncakes have a _______ filling made from beans.
a) red bean paste
b) moon
c) lantern

9. Children like to _______ a star-shaped lantern.
a) carry
b) make offerings
c) enjoy

10. The lion and dragon _______ is very exciting.
a) cake
b) bright
c) dance

11. Families put food on a small table to _______ to the moon.
a) wear
b) make offerings
c) walk

12. The _______ season comes after summer.
a) autumn
b) sweet filling
c) clap

13. People wear bright clothes or a _______ during the festival.
a) moon
b) red bean paste
c) costume

14. I feel happy and have _______ when I see the full moon.
a) joy
b) mooncake
c) red bean paste

15. Mooncakes are round, with soft sweet or salty _______.
a) lantern
b) filling
c) costume

16. The festival is fun and _______ to watch.
a) bright
b) yolk
c) exciting

17. Some mooncakes have a soft _______ made from seeds.
a) cake
b) lotus seed paste
c) clap

18. People like to _______ the festival together with family.
a) lantern
b) make offerings
c) enjoy

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Answers:

1-a, 2-b, 3-a, 4-c, 5-b, 6-a,
7-c, 8-a, 9-a, 10-c, 11-b, 12-a,
13-c, 14-a, 15-b, 16-c, 17-b, 18-c

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Correct version:

1. I like to eat a cake with my tea.
2. The moon is bright in the night sky.
3. Children carry a lantern in the festival.
4. A mooncake can have a sweet or salty filling.
5. The yellow part of the egg is the yolk.
6. Families celebrate the festival with music and dancing.
7. People clap their hands to make a sound.
8. Some mooncakes have a red bean paste filling made from beans.
9. Children like to make offerings a star-shaped lantern.
10. The lion and dragon dance is very exciting.
11. Families put food on a small table to make offerings to the moon.
12. The autumn season comes after summer.
13. People wear bright clothes or a costume during the festival.
14. I feel happy and have joy when I see the full moon.
15. Mooncakes are round, with soft sweet or salty filling.
16. The festival is fun and exciting to watch.
17. Some mooncakes have a soft lotus seed paste made from seeds.
18. People like to enjoy the festival together with family.

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Match the word to its definition:

Words:

1. cake
2. autumn
3. celebrate
4. mooncakes
5. sweet filling
6. salty
7. red bean paste
8. lantern
9. yolk
10. costume
11. joy
12. peace
13. carry
14. exciting

Definitions:

a) the yellow part of an egg
b) a season after summer
c) to do something happy for a special day
d) small parts of a plant that can grow
e) round cakes eaten at a festival
f) a light in paper or metal
g) a soft sugary part inside food
h) to move something from one place to another
i) a fun feeling or happy feeling
j) food that tastes like salt
k) to feel happy and full of fun
l) soft food made from red beans
m) special clothes for a party or show
n) a sweet baked food made from flour and sugar

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_________________
Answers:

1-n, 2-b, 3-c, 4-e, 5-g,
6-j, 7-l, 8-f, 9-a, 10-m,
11-i, 12-k, 13-h, 14-k

_________________

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Correct version:

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1. cake – a sweet baked food made from flour and sugar
2. autumn – the season after summer
3. celebrate – to do something happy for a special day
4. mooncakes – round cakes eaten at a festival
5. sweet filling – a soft sugary part inside food
6. salty – food that tastes like salt
7. red bean paste – soft food made from red beans
8. lantern – a light in paper or metal
9. yolk – the yellow part of an egg
10. costume – special clothes for a party or show
11. joy – a fun feeling or happy feeling
12. peace – a calm and safe feeling
13. carry – to move something from one place to another
14. exciting – to feel happy and full of fun

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True / False Exercise :

1. I carried a star-shaped lantern.
2. I spent time alone at home during the festival.
3. Children carried lanterns during the festival.
4. I made a dragon dance by myself.
5. I gave mooncakes to my neighbors in the street.
6. Families enjoyed the festival together.
7. I celebrated the Moon Cake Festival in Cambodia.
8. I made offerings of fruits and mooncakes to the moon.
9. Children wore bright costumes for the festival.
10. People gave mooncakes to their trees.
11. People clapped their hands at the lion and dragon dance.
12. I looked at the full moon at sunrise.
13. I felt joy and peace with my family.
14. I ate mooncakes with my dog.

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_______________

True: 1, 3, 6, 7, 8, 11, 13;

_______________

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Correct answers:

1. I carried a star-shaped lantern.
2. I spent time alone at home during the festival. True is: I spent time with my family during the festival.
3. Children carried lanterns during the festival.
4. I made a dragon dance by myself. True is: I watched the lion and dragon dances with others.
5. I gave mooncakes to my neighbors in the street. True is: I gave mooncakes to my family.
6. Families enjoyed the festival together.
7. I celebrated the Moon Cake Festival in Cambodia.
8. I made offerings of fruits and mooncakes to the moon.
9. Children wore bright costumes for the festival. True is: Some dancers wore bright costumes.
10. People gave mooncakes to their trees. True is: People gave mooncakes to their family.
11. People clapped their hands at the lion and dragon dance.
12. I looked at the full moon at sunrise. True is: I looked at the full moon at night.
13. I felt joy and peace with my family.
14. I ate mooncakes with my dog. True is: I ate mooncakes with my family.

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in case you need more info =>

past simple

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Affirmative, negative, yes/no question, negative question:

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Example 1

Affirmative: I celebrated the Moon Cake Festival yesterday.

You write:
Negative: I did not celebrate the Moon Cake Festival yesterday.

Yes/No Question: Did I celebrate the Moon Cake Festival yesterday?

Negative Question: Didn’t I celebrate the Moon Cake Festival yesterday?

Example 2

Affirmative: I gave mooncakes to my family.
Negative: __________________________
Yes/No Question: __________________________?
Negative Question: __________________________?

Example 3

Affirmative: I looked at the full moon.
Negative: _________________________
Yes/No Question: _________________________?
Negative Question: _________________________?

Example 4

Affirmative: I carried a colorful lantern.
Negative: _________________________.
Yes/No Question: _________________________?
Negative Question: _________________________?

Example 5

Affirmative: I felt joy and peace with my family.
Negative: _________________________
Yes/No Question: _________________________?
Negative Question: _________________________?

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_______________________

Correct answers:

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Example 1

Affirmative: I celebrated the Moon Cake Festival yesterday.
Negative: I did not celebrate the Moon Cake Festival yesterday.
Yes/No Question: Did I celebrate the Moon Cake Festival yesterday?
Negative Question: Didn’t I celebrate the Moon Cake Festival yesterday?

Example 2

Affirmative: I gave mooncakes to my family.
Negative: I did not give mooncakes to my family.
Yes/No Question: Did I give mooncakes to my family?
Negative Question: Didn’t I give mooncakes to my family?

Example 3

Affirmative: I looked at the full moon.
Negative: I did not look at the full moon.
Yes/No Question: Did I look at the full moon?
Negative Question: Didn’t I look at the full moon?

Example 4

Affirmative: I carried a colorful lantern.
Negative: I did not carry a colorful lantern.
Yes/No Question: Did I carry a colorful lantern?
Negative Question: Didn’t I carry a colorful lantern?

Example 5

Affirmative: I felt joy and peace with my family.
Negative: I did not feel joy and peace with my family.
Yes/No Question: Did I feel joy and peace with my family?
Negative Question: Didn’t I feel joy and peace with my family?

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Statement is incorrect, you correct:

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1. I gave mooncakes to strangers in the street.
   
   YOOU WRITE:
   a) No, I didn’t give mooncakes to strangers in the street.
   b) I gave mooncakes to my family.
   
2. I looked at the full moon in the morning.
   a) _________________________
   b) _________________________
3. I ate mooncakes with my dog.
   a) _________________________
   b) _________________________
4. Children wore bright costumes all by themselves.
   a) _________________________
   b) _________________________
5. People gave mooncakes to trees.
   a) _________________________
   b) _________________________
6. I made a dragon dance alone.
   a) _________________________
   b) _________________________
7. Families spent the festival alone at home.
   a) _________________________
   b) _________________________
8. I carried the moon in my hands.
   a) _________________________
   b) _________________________
9. Mooncakes grew on trees.
   a) _________________________
   b) _________________________
10. I cooked red bean paste in water.
    a) _________________________
    b) _________________________

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_______________________

Correct version:

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1. I gave mooncakes to strangers in the street.
   No, I didn’t give mooncakes to strangers in the street. I gave mooncakes to my family.
2. I looked at the full moon in the morning.
   No, I didn’t look at the full moon in the morning. I looked at the full moon at night.
3. I ate mooncakes with my dog.
   No, I didn’t eat mooncakes with my dog. I ate mooncakes with my family.
4. Children wore bright costumes all by themselves.
   No, children didn’t wear bright costumes all by themselves. Some dancers wore bright costumes.
5. People gave mooncakes to trees.
   No, people didn’t give mooncakes to trees. They gave mooncakes to their family.
6. I made a dragon dance alone.
   No, I didn’t make a dragon dance alone. I watched the lion and dragon dances.
7. Families spent the festival alone at home.
   No, families didn’t spend the festival alone at home. They spent time together with their family.
8. I carried the moon in my hands.
   No, I didn’t carry the moon in my hands. I looked at the full moon.
9. Mooncakes grew on trees.
   No, mooncakes didn’t grow on trees. People made and baked mooncakes.
10. I cooked red bean paste in water.
    No, I didn’t cook red bean paste in water. I ate mooncakes with red bean paste.

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Fill in, use proper past tense form:

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1. I _______ the Moon Cake Festival with my family. (celebrate)
2. I _______ mooncakes to my family. (give)
3. I _______ mooncakes with my family. (eat)
4. I _______ offerings of fruits and mooncakes to the moon. (make)
5. I _______ at the full moon. (look)
6. I _______ a colorful lantern. (carry)
7. Children _______ with lanterns in the streets. (walk)
8. People _______ their hands at the lion and dragon dance. (clap)
9. Some dancers _______ bright costumes. (wear)
10. I _______ joy and peace with my family. (feel)
11. I _______ a star-shaped lantern. (carry)
12. I _______ the lion and dragon dances carefully. (watch)
13. I _______ red bean paste and lotus seed paste in the mooncakes. (put)
14. Children _______ lanterns in the streets. (bring)

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———————————–

Correct version:

1. I celebrated the Moon Cake Festival with my family.
2. I gave mooncakes to my family.
3. I ate mooncakes with my family.
4. I made offerings of fruits and mooncakes to the moon.
5. I looked at the full moon.
6. I carried a colorful lantern.
7. Children walked with lanterns in the streets.
8. People clapped their hands at the lion and dragon dance.
9. Some dancers wore bright costumes.
10. I felt joy and peace with my family.
11. I carried a star-shaped lantern.
12. I watched the lion and dragon dances carefully.
13. I put red bean paste and lotus seed paste in the mooncakes.
14. Children brought lanterns in the streets.

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Now use these sentences and make them negative:

Example:
I celebrated the Moon Cake Festival with my family.
YOU WRITE:
I did not celebrate the Moon Cake Festival with my family.

I celebrated the Moon Cake Festival with my family.
__________________________________

I gave mooncakes to my family.
__________________________________

I ate mooncakes with my family.
__________________________________

I made offerings of fruits and mooncakes to the moon.
__________________________________

I looked at the full moon.
__________________________________

I carried a colorful lantern.
__________________________________

Children walked with lanterns in the streets.
__________________________________

People clapped their hands at the lion and dragon dance.
__________________________________

Some dancers wore bright costumes.
__________________________________

I felt joy and peace with my family.
__________________________________

I carried a star-shaped lantern.
__________________________________

I watched the lion and dragon dances carefully.
__________________________________

I put red bean paste and lotus seed paste in the mooncakes.
__________________________________

Children brought lanterns in the streets.
__________________________________

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Correct answers:

1. I did not celebrate the Moon Cake Festival with my family.
2. I did not give mooncakes to my family.
3. I did not eat mooncakes with my family.
4. I did not make offerings of fruits and mooncakes to the moon.
5. I did not look at the full moon.
6. I did not carry a colorful lantern.
7. Children did not walk with lanterns in the streets.
8. People did not clap their hands at the lion and dragon dance.
9. Some dancers did not wear bright costumes.
10. I did not feel joy and peace with my family.
11. I did not carry a star-shaped lantern.
12. I did not watch the lion and dragon dances carefully.
13. I did not put red bean paste and lotus seed paste in the mooncakes.
14. Children did not bring lanterns in the streets.

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Interview, fill in the correct form of the verb:

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Interviewer: When did you celebrate the Moon Cake Festival?
You: I __________ it on October 6.

Interviewer: Where did you celebrate the festival?
You: I __________ (visit) my home in Cambodia.

Interviewer: Who joined you at the festival?
You: My family __________ me.

Interviewer: Did you eat mooncakes?
You: Yes, I __________ mooncakes with my family.

Interviewer: What filling did the mooncakes have?
You: Some mooncakes __________ sweet filling, some __________salty filling.

Interviewer: Did you give mooncakes to someone?
You: Yes, I __________ them to my family.

Interviewer: Did you give offerings to the moon?
You: Yes, I __________ fruits and mooncakes to the moon.

Interviewer: Did you carry a lantern?
You: Yes, I __________ a colorful lantern.

Interviewer: Did children carry lanterns too?
You: Yes, children __________ lanterns in the streets.

Interviewer: Did people clap at the lion and dragon dance?
You: Yes, people __________ during the dance.

Interviewer: Did you feel happy during the festival?
You: Yes, I __________joy and peace with my family.

Interviewer: What did you like the most?
You: I __________ the lanterns and the lion and dragon dances.

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Interview – Moon Cake Festival (A1)

Interviewer: When did you celebrate the Moon Cake Festival?
You: I celebrated it on October 6.

Interviewer: Where did you celebrate the festival?
You: I visited my home in Cambodia.

Interviewer: Who joined you at the festival?
You: My family joined me.

Interviewer: Did you eat mooncakes?
You: Yes, I ate mooncakes with my family.

Interviewer: What filling did the mooncakes have?
You: Some mooncakes had sweet filling, some had salty filling.

Interviewer: Did you give mooncakes to someone?
You: Yes, I gave mooncakes to my family.

Interviewer: Did you give offerings to the moon?
You: Yes, I gave fruits and mooncakes to the moon.

Interviewer: Did you carry a lantern?
You: Yes, I carried a colorful lantern.

Interviewer: Did children carry lanterns too?
You: Yes, children carried lanterns in the streets.

Interviewer: Did people clap at the lion and dragon dance?
You: Yes, people clapped during the dance.

Interviewer: Did you feel happy during the festival?
You: Yes, I felt joy and peace with my family.

Interviewer: What did you like the most?
You: I liked the lanterns and the lion and dragon dances.

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• simple tips and daily tasks to make guests feel like royalty

🧹 Housekeeping Staff

• Clean rooms every day
  → In luxury hotels, rooms must look perfect. This includes making the bed neatly, vacuuming, and arranging everything nicely.
• Change towels and sheets
  → Clean towels and sheets are a sign of good service and hygiene. They must always look fresh and smell clean.
• Check everything carefully
  → Housekeepers must notice small details: fingerprints on glass, dust under furniture, or missing items.
• Respect guests’ privacy
  → Housekeepers must knock loudly, say “Housekeeping!”, and wait for an answer before entering. Guests must always feel safe in their room.
• Report broken things
  → If a lamp is broken or water is leaking, housekeeping must inform maintenance quickly. Fast repairs show quality service.
• Be quiet and respectful
  → Housekeepers must move quietly in the hallway and not disturb guests.

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Setting:

The manager’s office at the Grand Horizon Hotel, a luxury 5-star hotel.

Characters:

• Ms. Elena Carter – Hotel Manager
• Mr. Raj Patel – Assistant Manager

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[Ms. Carter is sitting at her desk, reading a report. Mr. Patel knocks on the door and enters.]

Ms. Carter:
Good morning, Raj. Please, have a seat. Let’s talk about the housekeeping staff. How is everything going?

Mr. Patel:
Good morning, Ms. Carter. Overall, the housekeeping team is doing very well. They clean all rooms every day. The beds are made perfectly, and everything looks neat and elegant. Many guests have written positive comments.

Ms. Carter:
That’s great news. How are we doing with towels and sheets?

Mr. Patel:
They are changed every day. The sheets are white and clean, and the towels smell fresh. This makes a good impression on our guests.

Ms. Carter:
Good. And the small details?

Mr. Patel:
The team checks the glass and furniture carefully. They look for fingerprints and dust. But I think we can still improve a little here. For example, sometimes they don’t check under the bed or behind the curtains. Guests may leave things there, like socks, chargers, or papers. If we miss these, guests might think the room is not fully cleaned.

Ms. Carter:
Yes, you’re right. Those places are easy to forget. What about privacy?

Mr. Patel:
The staff always knocks loudly, says “Housekeeping!”, and waits. Guests feel safe, and this is very important. No problems here.

Ms. Carter:
Good. And maintenance reports?

Mr. Patel:
They are faster now. Yesterday a lamp was broken, and they informed maintenance immediately. It was fixed in less than an hour. However, some staff members forget to report small things like loose hooks or weak water pressure. These are not big problems, but they can give guests a bad impression if not fixed quickly.

Ms. Carter:
Exactly. Small problems can make a big difference in a 5-star hotel.

———end of dialogue———

Mr. Patel:
Also, we can improve communication between housekeeping and the front desk. For example, if a guest checks out early, the room should be cleaned faster so we can offer it to new guests sooner.

Ms. Carter:
That’s a smart point. And the noise?

Mr. Patel:
It’s better now. The staff moves quietly, but sometimes when they talk in the hallway, their voices are still a bit too loud. We can remind them to whisper or use radios more carefully.

Ms. Carter:
Very good observations, Raj. Please prepare a short training for the team. We will focus on hidden areas in rooms, faster reporting of small problems, and quiet communication.

Mr. Patel:
Of course, Ms. Carter. I’ll organize the training this week and talk to the supervisors today.

Ms. Carter:
Excellent. Thank you, Raj. Together, we can make the service even better.

Mr. Patel:
Thank you, Ms. Carter. I’m sure the team will improve even more.

[Mr. Patel smiles and leaves the office. Ms. Carter writes a note to check the improvements in two days.]

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🧹 What to Do	🏨 How to Do It
1. Clean the room	Housekeepers clean the guest room every day. The bed must look perfect — sheets straight, pillows in the right place. Vacuum the floor carefully, dust the furniture, clean mirrors and glass. Arrange the chairs, table, and things nicely. A clean room makes guests feel happy and comfortable.
2. Change towels and sheets	Guests must always have clean towels and sheets. Take used towels and sheets out of the room. Replace them with fresh, clean ones from the housekeeping trolley. Fold towels nicely and put them in the correct place. Clean linen must smell nice and look bright.
3. Check the room carefully	After cleaning, look at everything closely. Check the bathroom for hair or water on the floor. Look at mirrors for fingerprints. Check under the bed and behind doors for dust. Make sure all items (remote control, water bottles, hangers) are in the right place. Good housekeepers see small details.
4. Respect guests’ privacy	Always knock on the door 3 times. Say clearly: “Housekeeping!” Then wait a few seconds. If there is no answer, knock again. Only enter when it is safe. If a guest is in the room, ask politely if you can come in later. Guests must always feel safe, private, and respected.
5. Report problems quickly	If something is broken, for example a lamp, toilet, air conditioner, or if water is leaking — tell the maintenance department immediately. Do not try to fix it yourself. Fast reporting means the problem can be fixed quickly, and the guest will be happy.
6. Be quiet and respectful	Speak softly or not at all in the hallway. Close doors slowly and quietly. Do not shout to other staff. If guests are sleeping, be extra careful. Quiet work shows respect and good service.
7. Be clean and professional	Wear a clean uniform. Wash your hands often. Be polite and smile. If a guest talks to you, answer kindly. Professional housekeepers make a good impression.
8. Follow safety rules	Be careful when using cleaning products. Do not leave wet floors without a sign. Use gloves when needed. Keep the trolley in the hallway, but do not block the way. Safety is very important.

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