Kategorie: Allgemein

🗣️👍Why Sheera loves working in tourism 👍🗣️(A2, present simple)
- from her village to the world
Why she loves working in tourism

I love working in tourism because it is interesting, fun, and useful. First, I meet tourists from many countries. I learn about their languages, food, and culture. I hear interesting stories and make new friends. I enjoy talking to people and sharing experiences.

Second, I like sharing my culture. I show visitors my city, village, and countryside. I explain our festivals, temples, markets, handicrafts, and traditional clothes. I teach tourists how people live in my country. I feel proud when they enjoy and understand our culture.

Working in tourism is always exciting. Every day is different. Sometimes I guide tourists in nature, sometimes in the city. I see beautiful landscapes, historic sites, and monuments. I also join festivals and events.

I enjoy helping others. I show tourists the best places, answer questions, and solve problems. It makes me happy when they leave with good memories.

I also learn and grow. I improve my English, communication, and confidence. I become independent and organized.

Tourism helps my community too. It brings money to local people, farmers, and shops. I feel proud to support my village and country.

Finally, tourism is fun and gives me satisfaction. I enjoy new experiences, meet people, and sometimes travel. It is a job that teaches me many things and makes me happy every day.

_____________________

Voacbulary:
- to be useful – to help you or others
- a country – a place with its own government, people, and land
- to make friends – to meet people and like them
- to enjoy – to like something and feel happy
- to share an experience – to tell someone about something you do or feel
- to explain – to tell or show someone how something works
- a handicraft – something made by hand, like art or clothes
- traditional clothes – clothes that are special in a country or culture
- to feel proud – to feel happy about yourself or someone else
- to be exciting – to make you feel happy and interested
- to guide tourists – to show visitors places and tell them about them
- sometimes – not always, but some times
- a landscape – the land and view you see, like mountains or fields
- to join an event – to take part in a party, festival, or activity
- to solve a problem – to find an answer or fix something that is wrong
- good memories – happy things that you remember
- to improve one’s English – to get better at speaking, reading, or writing English
- communication – talking or sharing information with other people
- confidence – feeling sure about yourself
- to become independent – to do things by yourself
- a community – a group of people who live or work together
- to support – to help someone or something
- finally – at the end
- to give satisfaction – to make you feel happy and proud
###############
Structured version:

1. Meeting people
- I meet tourists from many countries.
- I learn about their language, food, and culture.
- I hear interesting stories from travelers.
- I make new friends from around the world.
- I enjoy talking to people and sharing experiences.
2. Sharing my culture
- I show visitors my city, village, or countryside.
- I explain our festivals, temples, and traditional clothes.
- I introduce local markets, handicrafts, and art.
- I teach tourists how people live in my country.
- I feel proud when tourists enjoy and understand our culture.
3. Exciting work
- Every day is different; no day is the same.
- Sometimes I guide tourists in nature, sometimes in the city.
- I see beautiful landscapes, historic sites, and monuments.
- I experience new events and festivals with tourists.
- I never feel bored because there is always something to do.
4. Helping others
- I help tourists find the best places to visit.
- I answer questions about transport, hotels, and activities.
- I solve problems when tourists have difficulties.
- I give advice about safety and local customs.
- I feel happy when tourists leave with good memories.
5. Learning and growing
- I practice English and sometimes other languages.
- I improve communication, listening, and speaking skills.
- I learn about different cultures, traditions, and ways of life.
- I become more confident and independent.
- I develop organization, planning, and problem-solving skills.
6. Supporting my community
- I show tourists local traditions and crafts.
- Tourism brings money to local people, shops, and markets.
- I help promote local festivals and events.
- I support farmers, artists, and small businesses.
- I feel proud when my community grows and succeeds.
7. Fun and adventure
- I discover new places and hidden spots.
- I try new experiences with tourists.
- I enjoy festivals, parades, and cultural events.
- I take photos and make memories with visitors.
- I feel excited and motivated every day.
8. Personal satisfaction
- I feel happy helping tourists have fun.
- I see their smiles and appreciation.
- I feel proud to represent my country.
- I enjoy learning new things and teaching others.
- I feel that my work is meaningful and important.
9. Career opportunities
- I can work in hotels, travel agencies, or tour companies.
- I can become a guide, driver, or event organizer.
- I can meet experienced professionals and learn from them.
- I can travel to new places for work.
- Tourism can help me grow professionally and personally.
#####################

Multiple choice:
1. What does to be useful mean?
  a) to help someone or something
  b) to waste time doing nothing
  c) to do something that is not helpful
2. What is a country?
  a) a small shop or market place
  b) a place with its own people and land
  c) a single city in the world
3. What does to make friends mean?
  a) to meet people and like them
  b) to play alone all the time
  c) to never speak with anyone
4. What does to enjoy mean?
  a) to sit quietly and do nothing
  b) to feel bored and unhappy
  c) to like something and feel happy
5. What is to share an experience?
  a) to keep all experiences private
  b) to tell someone about what you do
  c) to forget everything that happens
6. What does to explain mean?
  a) to hide something and not tell
  b) to show clearly how something works
  c) to leave someone confused
7. What is a handicraft?
  a) a fast food or drink you buy
  b) a machine used in a factory
  c) an object made by hand carefully
8. What are traditional clothes?
  a) any clothes from shops or stores
  b) clothes that people wear for culture
  c) old clothes that are broken or torn
9. What does to feel proud mean?
  a) to feel tired and want to rest
  b) to feel happy about yourself or others
  c) to feel sad about everything
10. What does to be exciting mean?
  a) to make someone sleepy or bored
  b) to make someone feel angry
  c) to make someone happy or interested
11. What is to guide tourists?
  a) to sell tickets at a shop
  b) to show visitors places and explain
  c) to ignore tourists and stay home
12. What does sometimes mean?
  a) not always but at some times
  b) never at any time
  c) always every single day
13. What is a landscape?
  a) a small room inside a building
  b) a type of clothes people wear
  c) the natural view of mountains or fields
14. What does to join an event mean?
  a) to stay home and watch TV
  b) to take part in a festival or party
  c) to sleep instead of going out
15. What is to solve a problem mean?
  a) to forget the problem completely
  b) to find an answer or fix something
  c) to start a game or activity
16. What are good memories?
  a) happy things that you remember well
  b) things you forget very quickly
  c) bad things that make you sad
17. What does to improve one’s English mean?
  a) to stop learning English forever
  b) to get better at speaking and reading
  c) to read a story without learning
18. What is communication?
  a) doing sports alone outside
  b) talking or sharing ideas with others
  c) eating food very quickly
19. What is confidence?
  a) feeling hungry or wanting food
  b) feeling tired or sleepy all day
  c) feeling sure about yourself or skills
20. What does to become independent mean?
  a) to stay at home and not do anything
  b) to always follow other people
  c) to do things by yourself without help
21. What is a community?
  a) one person living alone in a house
  b) a building where people live
  c) a group of people who live or work together
22. What does to support mean?
  a) to take a long walk alone outside
  b) to help someone or something in need
  c) to hide something and not tell
23. What does finally mean?
  a) at the beginning of an event
  b) sometimes but not always
  c) at the end of something important
24. What does to give satisfaction mean?
  a) to make someone happy and proud
  b) to make someone angry or sad
  c) to make someone sleep or rest
________________________

Answers:
1-a, 2-b, 3-a, 4-c, 5-b, 6-b,
7-c, 8-b, 9-b, 10-c, 11-b, 12-a,
13-c, 14-b, 15-b, 16-a, 17-b, 18-b,
19-c, 20-c, 21-c, 22-b, 23-c, 24-a

________________________
Correct answers:
1. What does to be useful mean? – to help someone or something
2. What is a country? – a place with its own people and land
3. What does to make friends mean? – to meet people and like them
4. What does to enjoy mean? – to like something and feel happy
5. What is to share an experience? – to tell someone about what you do
6. What does to explain mean? – to show clearly how something works
7. What is a handicraft? – an object made by hand carefully
8. What are traditional clothes? – clothes that people wear for culture
9. What does to feel proud mean? – to feel happy about yourself or others
10. What does to be exciting mean? – to make someone happy or interested
11. What is to guide tourists? – to show visitors places and explain
12. What does sometimes mean? – not always but at some times
13. What is a landscape? – the natural view of mountains or fields
14. What does to join an event mean? – to take part in a festival or party
15. What is to solve a problem mean? – to find an answer or fix something
16. What are good memories? – happy things that you remember well
17. What does to improve one’s English mean? – to get better at speaking and reading
18. What is communication? – talking or sharing ideas with others
19. What is confidence? – feeling sure about yourself or skills
20. What does to become independent mean? – to do things by yourself without help
21. What is a community? – a group of people who live or work together
22. What does to support mean? – to help someone or something in need
23. What does finally mean? – at the end of something important
24. What does to give satisfaction mean? – to make someone happy and proud
####################

Match the word with its definition:

Words:
1. to be useful
2. a country
3. to make friends
4. to enjoy
5. to share an experience
6. to explain
7. a handicraft
8. traditional clothes
9. to feel proud
10. to be exciting
11. to guide tourists
12. sometimes
13. a landscape
14. to join an event
15. to solve a problem
16. good memories
17. to improve one’s English
18. communication
19. confidence
20. to become independent
21. a community
22. to support
23. finally
24. to give satisfaction
Definitions:

A. an object made by hand carefully
B. a group of people who live or work together
C. to help someone or something
D. to tell someone about what you do
E. to show clearly how something works
F. to like something and feel happy
G. clothes that people wear for culture
H. to feel happy about yourself or others
I. the natural view of mountains or fields
J. to take part in a festival or party
K. to find an answer or fix something
L. to get better at speaking and reading
M. talking or sharing ideas with others
N. feeling sure about yourself or skills
O. to do things by yourself without help
P. not always but at some times
Q. at the end of something important
R. to show visitors places and explain
S. to meet people and like them
T. to make someone happy and interested
U. a place with its own people and land
V. to make someone happy and proud

__________________________
Answers:
1-C, 2-U, 3-S, 4-F, 5-D, 6-E, 7-A, 8-G,
9-H, 10-T, 11-R, 12-P, 13-I, 14-J, 15-K, 16-V,
17-L, 18-M, 19-N, 20-O, 21-B, 22-C, 23-Q, 24-V

__________________________

Correct answers:
1. to be useful – to help someone or something
2. a country – a place with its own people and land
3. to make friends – to meet people and like them
4. to enjoy – to like something and feel happy
5. to share an experience – to tell someone about what you do
6. to explain – to show clearly how something works
7. a handicraft – an object made by hand carefully
8. traditional clothes – clothes that people wear for culture
9. to feel proud – to feel happy about yourself or others
10. to be exciting – to make someone happy and interested
11. to guide tourists – to show visitors places and explain
12. sometimes – not always but at some times
13. a landscape – the natural view of mountains or fields
14. to join an event – to take part in a festival or party
15. to solve a problem – to find an answer or fix something
16. good memories – to make someone happy and proud
17. to improve one’s English – to get better at speaking and reading
18. communication – talking or sharing ideas with others
19. confidence – feeling sure about yourself or skills
20. to become independent – to do things by yourself without help
21. a community – a group of people who live or work together
22. to support – to help someone or something
23. finally – at the end of something important
24. to give satisfaction – to make someone happy and proud
###################

True or false:
1. Tourists can learn about local markets, handicrafts, and art.
2. A country is always a city with many buildings.
3. Working in tourism helps you improve your English.
4. You never meet people when you work in tourism.
5. Guiding tourists can include visiting temples and festivals.
6. Sometimes, you may feel proud when your community grows.
7. Communication skills do not improve in tourism work.
8. Sharing an experience means telling someone about what you do.
9. Traditional clothes are what people wear for culture.
10. You enjoy working in tourism when every day is the same.
11. Good memories are happy things that you remember well.
12. To support local farmers and artists is part of tourism work.
13. Confidence has nothing to do with guiding tourists.
14. Landscapes can be mountains, fields, or other natural views.
__________________
True: 1,3,5,6,8,9,11,12,14
__________________

Correct answers:
1. Tourists can learn about local markets, handicrafts, and art.
2. A country is always a city with many buildings. True is: a country is a place with its own people and land
3. Working in tourism helps you improve your English.
4. You never meet people when you work in tourism. True is: you meet people and make friends when you work in tourism
5. Guiding tourists can include visiting temples and festivals.
6. Sometimes, you may feel proud when your community grows.
7. Communication skills do not improve in tourism work. True is: communication skills improve in tourism work
8. Sharing an experience means telling someone about what you do.
9. Traditional clothes are what people wear for culture.
10. You enjoy working in tourism when every day is the same. True is: every day is different in tourism work
11. Good memories are happy things that you remember well.
12. To support local farmers and artists is part of tourism work.
13. Confidence has nothing to do with guiding tourists. True is: confidence helps you guide tourists and do your job well
14. Landscapes can be mountains, fields, or other natural views.
#####################

Multiple choice, one answer correct:
1. Why does the writer like meeting tourists?
  a) They share stories
  b) They always speak the same language
  c) They can buy many souvenirs
2. What can tourists learn about in the writer’s country?
  a) Only museums and shops
  b) Festivals, temples, and traditional clothes
  c) Fast food and restaurants
3. Why is working in tourism exciting?
  a) Every day is different
  b) It is always easy and quiet
  c) They never go outside
4. How does tourism help the local community?
  a) It closes the markets
  b) It only helps the guide
  c) It brings money to local people
5. What does the writer enjoy about sharing their culture?
  a) Watching TV at home
  b) Showing visitors the city
  c) Eating food in restaurants
6. How does guiding tourists help the writer personally?
  a) It makes them bored
  b) It improves English and confidence
  c) It forces them to stay home
7. What does the writer feel when tourists enjoy their visit?
  a) Angry
  b) Confused
  c) Happy and proud
8. Why do tourists like visiting local markets?
  a) They only look at restaurants
  b) They sit quietly
  c) They see handicrafts and art
9. What is one way the writer supports the community?
  a) Staying at home
  b) Ignoring local people
  c) Promoting local festivals
10. Why does tourism give the writer satisfaction?
  a) Spending time alone
  b) Avoiding people
  c) Helping tourists have fun
____________________
Answers:
1-a, 2-b, 3-a, 4-c, 5-b, 6-b, 7-c, 8-c, 9-c, 10-c

___________________

Correct answers:
1. Why does the writer like meeting tourists? – They share stories
2. What can tourists learn about in the writer’s country? – Festivals, temples, and traditional clothes
3. Why is working in tourism exciting? – Every day is different
4. How does tourism help the local community? – It brings money to local people
5. What does the writer enjoy about sharing their culture? – Showing visitors the city
6. How does guiding tourists help the writer personally? – It improves English and confidence
7. What does the writer feel when tourists enjoy their visit? – Happy and proud
8. Why do tourists like visiting local markets? – They see handicrafts and art
9. What is one way the writer supports the community? – Promoting local festivals
10. Why does tourism give the writer satisfaction? – Helping tourists have fun
#################

Fill in the blanks, words below:

community, enjoy, festivals, guide tourists, confidence,
landscapes, English, proud, communication,
share an experience, handicrafts,
support, traditional clothes,
memories

Sentences:
1. The writer likes to ______ tourists from many countries.
2. Tourists can learn about ______, temples, and art.
3. Working in tourism helps improve your ______ and listening skills.
4. The writer feels ______ when tourists enjoy the visit.
5. You can see beautiful ______ like mountains and fields.
6. The writer likes to ______ what happens during a visit.
7. Tourists enjoy local ______ that people wear for culture.
8. Tourism brings money to the local ______.
9. The writer can ______ local farmers and artists through tourism.
10. Guiding tourists helps the writer improve ______ and speaking skills.
11. The writer likes to ______ stories with visitors about life in the country.
12. Festivals and events are fun to ______ with tourists.
13. Visiting local markets shows tourists traditional ______.
14. Tourists leave with happy ______ from their visit.
———————————

Correct version:
1. The writer likes to guide tourists from many countries.
2. Tourists can learn about festivals, temples, and art.
3. Working in tourism helps improve your English and listening skills.
4. The writer feels proud when tourists enjoy the visit.
5. You can see beautiful landscapes like mountains and fields.
6. The writer likes to share an experience of what happens during a visit.
7. Tourists enjoy local traditional clothes that people wear for culture.
8. Tourism brings money to the local community.
9. The writer can support local farmers and artists through tourism.
10. Guiding tourists helps the writer improve communication and speaking skills.
11. The writer likes to share an experience and tell stories with visitors about life in the country.
12. Festivals and events are fun to join with tourists.
13. Visiting local markets shows tourists traditional handicrafts.
14. Tourists leave with happy memories from their visit.
###################

Complete, words below:

excited – solution – countries – every day – l
earn – tours – language – city – farmers –
countryside – during – traditions –
different – supports

————————————-

1. Interviewer: Who do you work with, Sheera?
Sheera: I work with tourists from many__________.

2. Interviewer: Where do you work?
Sheera: I work in my __________ as a tour guide.

3. Interviewer: Why do you like working in tourism?
Sheera: I like it because I meet many people and __________ about their culture.

4. Interviewer: How do you feel when you talk to tourists?
Sheera: I feel happy and __________.

5. Interviewer: What places do you show to visitors?
Sheera: I show them temples, markets, and the _________.

6. Interviewer: When do you start your work in the morning?
Sheera: I start my -_________ at eight o’clock.

7. Interviewer: How do tourists feel __________ your tours?
Sheera: They feel interested and welcome.

8. Interviewer: Which part of your job do you like most?
Sheera: I like showing our festivals and __________.

9. Interviewer: How does tourism help local people?
Sheera: It brings money and _________ small shops.

10. Interviewer: What __________ do you use at work?
Sheera: I use English with most tourists.

11. Interviewer: How do you help tourists when they have a problem?
Sheera: I give them information and try to find a __________.

12. Interviewer: Who do you support through your job?
Sheera: I support local __________, artists, and small businesses.

13. Interviewer: Do you ever feel bored at work?
Sheera: No, I never feel bored. Every day is __________.

14. Interviewer: How do you see your future in tourism?
Sheera: I see a bright future. I meet new people and learn something new __________.

—————————————

Full version:

1. Interviewer: Who do you work with, Sheera?
Sheera: I work with tourists from many countries.

2. Interviewer: Where do you work?
Sheera: I work in my city as a tour guide.

3. Interviewer: Why do you like working in tourism?
Sheera: I like it because I meet many people and learn about their culture.

4. Interviewer: How do you feel when you talk to tourists?
Sheera: I feel happy and excited.

5. Interviewer: What places do you show to visitors?
Sheera: I show them temples, markets, and the countryside.

6. Interviewer: When do you start your work in the morning?
Sheera: I start my tours at eight o’clock.

7. Interviewer: How do tourists feel during your tours?
Sheera: They feel interested and welcome.

8. Interviewer: Which part of your job do you like most?
Sheera: I like showing our festivals and traditions.

9. Interviewer: How does tourism help local people?
Sheera: It brings money and supports small shops.

10. Interviewer: What language do you use at work?
Sheera: I use English with most tourists.

11. Interviewer: How do you help tourists when they have a problem?
Sheera: I give them information and try to find a solution.

12. Interviewer: Who do you support through your job?
Sheera: I support local farmers, artists, and small businesses.

13. Interviewer: Do you ever feel bored at work?
Sheera: No, I never feel bored. Every day is different.

14. Interviewer: How do you see your future in tourism?
Sheera: I see a bright future. I meet new people and learn something new every day.

###################
16. September 2025

🤩Meet your first English sentences – Ari, a day in the restaurant 🤩(A1 beginners, present simple, short answers, questions, negations, part 11)

serving guests, a mission

Basics:

Personal Pronoun	am / is / are
I	am	8 years old
You	are	8 years old
He	is	8 years old
She	is	8 years old
It	is	8 years old
We	are	8 years old
You (plural)	are	8 years old
They	are	8 years old

Personal Pronoun	am not / is not / are not
I	am not	8 years old
You	are not	8 years old
He	is not	8 years old
She	is not	8 years old
It	is not	8 years old
We	are not	8 years old
You (plural)	are not	8 years old
They	are not	8 years old

Question:

Question Word	Personal Pronoun
Am	I	8 years old?
Are	you	8 years old?
Is	he	8 years old?
Is	she	8 years old?
Is	it	8 years old?
Are	we	8 years old?
Are	you (plural)	8 years old?
Are	they	8 years old?

Statement:

Personal Pronoun	Verb
I	like	ice cream
You	like	ice cream
He	likes	ice cream
She	*likes*	ice cream
It	likes	ice cream
We	like	ice cream
You (plural)	like	ice cream
They	like	ice cream

Negation:

Personal Pronoun	Verb (negative)
I	do not like	ice cream
You	do not like	ice cream
He	does not like	ice cream
She	does not like	ice cream
It	does not like	ice cream
We	do not like	ice cream
You (plural)	do not like	ice cream
They	do not like	ice cream

Question:

Do / Does	Personal Pronoun	Verb	Sugar?
Do	I	like	sugar?
Do	you	like	sugar?
Does	he	like	sugar?
Does	she	like	sugar?
Does	it	like	sugar?
Do	we	like	sugar?
Do	you (plural)	like	sugar?
Do	they	like	sugar?

###################

Ari works in a big hotel. It is a 5-star hotel. He works in the restaurant.

Every morning Ari gets up early. He takes a shower, puts on his clean uniform, and eats breakfast. Then he goes to work and smiles.
He says hello to his friends. He looks at the tables. The tables must be clean. The chairs must be in the right place. The glasses must be nice. The flowers on the tables must look fresh.

The guests come. Ari says, “Good morning!” He helps them find a table. He brings food and drinks. He always says, “Please” and “Thank you.”
Sometimes it is very busy. Many people want food. Sometimes a guest is not happy.
Ari stays calm and friendly. He speaks softly and helps. The guests like Ari. They say, “Thank you!” and smile.

Ari likes his job. He meets many people every day from many countries. Last month he was “Staff of the Month.”
He was very happy and proud. His boss said, “Good job, Ari!”
Ari works hard and always does his best. He wants to learn more and be even better.

________________________

Vocabulary:

to get up early – to leave your bed in the morning when it is still early

to take a shower – to wash your body with water

to put on a uniform – to dress in special clothes for work or school

clean – not dirty

to smile – to make a happy face with your mouth

in the right place – in the correct spot, where it should be

to look fresh – to look new, nice, and not old or tired

to be busy – to have a lot of work, not have free time

to stay calm – to be quiet and not get angry or afraid

to be friendly – to be kind and nice to other people

to speak softly – to talk in a quiet voice

a country – a place like Thailand, France, or Japan

staff of the month – the best worker in one month

to be proud – to feel happy about your good work

to be better – to do something more well than before

####################

Ari’s best friend, Maurice

Match the words with their meanings:

Words:

to get up early
to take a shower
to put on a uniform
clean
to smile
in the right place
to look fresh
to be busy
to stay calm
to be friendly
to speak softly
a country
staff of the month
to be proud
to be better

Definitions:

A. to talk in a quiet voice
B. to leave your bed in the morning when it is still early
C. to feel happy about your good work
D. to have a lot of work, not have free time
E. to wash your body with water
F. the best worker in one month
G. to be quiet and not get angry or afraid
H. to look new, nice, and not old or tired
I. not dirty
J. a place like Thailand or Japan
K. in the correct spot, where it should be
L. to make a happy face with your mouth
M. to be kind and nice to other people
N. to dress in special clothes for work or school
O. to do something more well than before

_________________________

Answers:
1–B, 2–E, 3–N, 4–I, 5–L, 6–K,
7–H, 8–D, 9–G, 10–M, 11–A,
12–J, 13–F, 14–C, 15–O
________________________

Correct answers:

to get up early – to leave your bed in the morning when it is still early
to take a shower – to wash your body with water
to put on a uniform – to dress in special clothes for work or school
clean – not dirty
to smile – to make a happy face with your mouth
in the right place – in the correct spot, where it should be
to look fresh – to look new, nice, and not old or tired
to be busy – to have a lot of work, not have free time
to stay calm – to be quiet and not get angry or afraid
to be friendly – to be kind and nice to other people
to speak softly – to talk in a quiet voice
a country – a place like Thailand or Japan
staff of the month – the best worker in one month
to be proud – to feel happy about your good work
to be better – to do something more well than before

###################

Gap-fill sentences, fill in, words below:

guests, proud, staff, restaurant,
tables, busy, best,
smile, calm,
people

———————————-

Every morning Ari _______ on his clean uniform.
Ari works in a big 5-star _______.
He looks at the _______. The tables must be clean.
Ari says, “Good morning!” and helps the _______ find a table.
Sometimes it is very _______ in the restaurant.
Ari stays calm and _______ when a guest is not happy.
The guests like Ari. They say, “Thank you!” and _______.
Last month Ari was “_______ of the Month.”
Ari likes his job. He meets many _______ every day.
Ari works hard and always does his _______.

———————————
Correct version:

Every morning Ari puts on his clean uniform.
Ari works in a big 5-star hotel.
He looks at the tables. The tables must be clean.
Ari says, “Good morning!” and helps the guests find a table.
Sometimes it is very busy in the restaurant.
Ari stays calm when a guest is not happy.
The guests like Ari. They say, “Thank you!” and smile.
Last month Ari was “Staff of the Month.”
Ari likes his job. He meets many people every day.
Ari works hard and always does his best.

###################

True or false, if false provide the correct answer:

Ari works in a restaurant.
Ari works in a 3-star hotel.
The tables are clean.
Ari says “Good night” to the guests.
Ari stays calm when a guest is unhappy.
Ari brings food and drinks to the guests.
Ari meets many people every day.
Last month Ari was staff of the week.
Ari is unfriendly to the guests.
The glasses are nice.
Ari works hard and does his best.
Ari dislikes his job.

__________________________
True: 1,3,5,6,7,10,11

__________________________

Correct version:

Ari works in a restaurant.
Ari works in a 3-star hotel. True is: Ari works in a 5-star hotel.
The tables are clean.
Ari says “Good night” to the guests. True is: Ari says “Good morning” to the guests.
Ari stays calm when a guest is unhappy.
Ari brings food and drinks to the guests.
Ari meets many people every day.
Last month Ari was staff of the week. True is: Last month Ari was staff of the month.
Ari is unfriendly to the guests. True is: Ari is friendly to the guests.
The glasses are nice.
Ari works hard and does his best.
Ari dislikes his job. True is: Ari likes his job.

###################

Short answers, basics:

Example Sentence	Yes	No
I learn the alphabet.	Yes, I do.	No, I don’t.
You read signs.	Yes, you do.	No, you don’t.
He practices speaking.	Yes, he does.	No, he doesn’t.
She watches cartoons.	Yes, she does.	No, she doesn’t.
It helps us learn English.	Yes, it does.	No, it doesn’t.
We use apps like Duolingo.	Yes, we do.	No, we don’t.
You read labels.	Yes, you do.	No, you don’t.
They make mistakes sometimes.	Yes, they do.	No, they don’t.

Question	Yes	No
Do I learn the alphabet?	Yes, I do.	No, I don’t.
Do you read signs?	Yes, you do.	No, you don’t.
Does he practice speaking?	Yes, he does.	No, he doesn’t.
Does she watch cartoons?	Yes, she does.	No, she doesn’t.
Does it help us learn English?	Yes, it does.	No, it doesn’t.
Do we use apps like Duolingo?	Yes, we do.	No, we don’t.
Do you read labels?	Yes, you do.	No, you don’t.
Do they make mistakes sometimes?	Yes, they do.	No, they don’t.

Question	Yes	No
Am I big?	Yes, I am.	No, I am not.
Are you big?	Yes, you are.	No, you aren’t.
Is he big?	Yes, he is.	No, he isn’t.
Is she big?	Yes, she is.	No, she isn’t.
Is it big?	Yes, it is.	No, it isn’t.
Are we big?	Yes, we are.	No, we aren’t.
Are you big?	Yes, you are.	No, you aren’t.
Are they big?	Yes, they are.	No, they aren’t.

#####################

Short answers:

Ari works in a restaurant.

YOU WRITE:
Yes, he does.
Ari works in a 3-star hotel.
_______________________
The tables are clean.
_______________________
Ari says “Good night” to the guests.
_______________________
Ari stays calm when a guest is unhappy.
_______________________
Ari brings food and drinks to the guests.
_______________________
Ari meets many people every day.
_______________________
Ari likes to be staff of the week.
_______________________
Ari is unfriendly to the guests.
_______________________
The glasses are nice.
_______________________
Ari works hard and does his best.
_______________________
Ari dislikes his job.
_______________________

————————————

Correct answers:

Ari works in a restaurant.
Yes, he does.

Ari works in a 3-star hotel.
No, he doesn’t.

The tables are clean.
Yes, they are.

Ari says “Good night” to the guests.
No, he doesn’t.

Ari stays calm when a guest is unhappy.
Yes, he does.

Ari brings food and drinks to the guests.
Yes, he does.

Ari meets many people every day.
Yes, he does.

Ari likes to be staff of the week.
Yes, he does.

Ari is unfriendly to the guests.
No, he isn’t.

The glasses are nice.
Yes, they are.

Ari works hard and does his best.
Yes, he does.

Ari dislikes [not ike] his job.
No, he doesn’t.

###################

True or false, correct answers:

Ari works in a hotel garden.

YOU WRITE:
No, he doesn’t. He works in a hotel
Ari works in a 3-star hotel.
__________________________
Ari wears casual clothes at work.
__________________________
The tables are dirty.
__________________________
Ari says “Good night” to the guests.
__________________________
Ari is angry when guests are unhappy.
__________________________
Ari brings only drinks to the guests.
__________________________
Ari meets few people every day.
__________________________
Ari likes to be staff of the week.
__________________________
Ari is unfriendly to the guests.
__________________________
The glasses are dirty.
__________________________
Ari dislikes his job.
__________________________

———————————

Correct version:

Ari works in a hotel garden.
No, he doesn’t. He works in a hotel restaurant.

Ari works in a 3-star hotel.
No, he doesn’t. He works in a 5-star hotel.

Ari wears casual clothes at work.
No, he doesn’t. He wears a clean uniform.

The tables are dirty.
No, they aren’t. The tables are clean.

Ari says “Good night” to the guests.
No, he doesn’t. He says “Good morning” to the guests.

Ari is angry when guests are unhappy.
No, he isn’t. He stays calm when guests are unhappy.

Ari brings only drinks to the guests.
No, he doesn’t. He brings food and drinks to the guests.

Ari meets few people every day.
No, he doesn’t. He meets many people every day.

Ari dislikes to be staff of the week.
No, he doesn’t. He likes to be staff of the week.

Ari is unfriendly to the guests.
No, he isn’t. He is friendly to the guests.

The glasses are dirty.
No, they aren’t. The glasses are nice.

Ari dislikes his job.
No, he doesn’t. He likes his job.

###################

Answer in complete sentences:

Does Ari work in a hotel or in a garden?

YOU WRITE:
Ari works in a hotel.
Does Ari wear a uniform or casual clothes?
________________________________
Does Ari work in a 5-star hotel or a 3-star hotel?
________________________________
Does Ari bring food and drinks or only drinks?
________________________________
Does Ari meet many people or few people every day?
________________________________
Does Ari stay calm or get angry when a guest is unhappy?
________________________________
Does Ari say “Good morning” or “Good night” to the guests?
________________________________
Does Ari work in the restaurant or in the kitchen?
________________________________
Does Ari like or dislike being staff of the month?
________________________________
Are the tables clean or dirty?________________________________
Are the glasses nice or broken?
________________________________

———————
Correct answers:

Ari works in a hotel.
Ari wears a uniform.
Ari works in a 5-star hotel.
Ari brings food and drinks.
Ari meets many people every day.
Ari stays calm when a guest is unhappy.
Ari says “Good morning” to the guests.
Ari works in the restaurant.
Ari likes being staff of the month.
The tables are clean.
The glasses are nice.

##################

Answer these questions:

What does Ari do every morning?

YOU WRITE:
Ari puts on his clean uniform and goes to work.
Where does Ari work?
Who does Ari help in the restaurant?
How does Ari greet the guests?
When does Ari start work?
Why does Ari stay calm with unhappy guests?
Which hotel does Ari work in?
How many people does Ari meet every day?
What does Ari wear at work?
How does Ari feel when he is staff of the month?

______________________

Correct answers:

Ari feels happy and proud.

Ari puts on his clean uniform and goes to work.

Ari works in the restaurant of a 5-star hotel.

Ari helps the guests.

Ari says “Good morning.”

Ari starts work every morning.

Ari stays calm to help the guests and be friendly.

Ari works in a 5-star hotel.

Ari meets many people every day.

Ari wears a clean uniform.

#################

Interview with Ari, fill in, words below:

smile -clean – uniform – many – guests –
friendly – 5-star – proud –
at work – nice

—————————————–

1. Q: What do you do every morning?
A: I put on my clean __________ and go to work.

2. Q: Where do you work?
A: I work in the restaurant of a __________ hotel.

3. Q: Who do you help in the restaurant?
A: I help the __________.

4. Q: How do you greet the guests?
A: I say “Good morning” and __________.

5. Q: When do you start work?
A: I start work every morning.

6. Q: Why do you stay calm with unhappy guests?
A: I stay calm to help them and be __________.

7. Q: Which hotel do you work in?
A: I work in a 5-star hotel.

8. Q: How many people do you meet every day?
A: I meet _________ people every day.

9. Q: What do you wear __________?
A: I wear a clean uniform.

10. Q: How do the tables look?
A: The tables are __________.

11. Q: How do the glasses look?
A: The glasses are__________.

12. Q: How do you feel when you are staff of the month?
A: I feel happy and __________.

———————–

Correct version:

1. Q: What do you do every morning?
A: I put on my clean uniform and go to work.

2. Q: Where do you work?
A: I work in the restaurant of a 5-star hotel.

3. Q: Who do you help in the restaurant?
A: I help the guests.

4. Q: How do you greet the guests?
A: I say “Good morning” and smile.

5. Q: When do you start work?
A: I start work every morning.

6. Q: Why do you stay calm with unhappy guests?
A: I stay calm to help them and be friendly.

7. Q: Which hotel do you work in?
A: I work in a 5-star hotel.

8. Q: How many people do you meet every day?
A: I meet many people every day.

9. Q: What do you wear at work?
A: I wear a clean uniform.

10. Q: How do the tables look?
A: The tables are clean.

11. Q: How do the glasses look?
A: The glasses are nice.

12. Q: How do you feel when you are staff of the month?
A: I feel happy and proud.

#################

Now you interview Salas about Ari, and you want to know as much as possible about Ari.

Use dialogue above.

START WITH:
Q: What does he do every morning?
A: He puts in his clean uniform and gies to work.

Q: Where does……………….?
A:………………………………………

———————————-
Correct dialogue:

Interview with Salas about Ari

1. Q: What does he do every morning?
A: He puts on his clean uniform and goes to work.

2. Q: Where does he work?
A: He works in the restaurant of a 5-star hotel.

3. Q: Who does he help in the restaurant?
A: He helps the guests.

4. Q: How does he greet the guests?
A: He says “Good morning” and smiles.

5. Q: When does he start work?
A: He starts work every morning.

6. Q: Why does he stay calm with unhappy guests?
A: He stays calm to help them and be friendly.

7. Q: Which hotel does he work in?
A: He works in a 5-star hotel.

8. Q: How many people does he meet every day?
A: He meets many people every day.

9. Q: What does he wear at work?
A: He wears a clean uniform.

10. Q: How do the tables look?
A: The tables are clean.

11. Q: How do the glasses look?
A: The glasses are nice.

12. Q: How does he feel when he is staff of the month?
A: He feels happy and proud.

###############
Read the following story:

My name is Ari. I work in a big 5-star hotel. I work in the restaurant. Every morning I put on my clean uniform and go to work. I smile and say hello to the guests. I bring food and drinks. Sometimes it is very busy, but I stay calm and friendly. The guests like me. I meet many people every day. I want to be staff of the month again. I like my job and always do my best.

—————————–

Rewrite the story, starting with:

>>>>>>>>>>>>His name is Ari. He works……………….

and make all changes necessary.

____________________

Correct version:

His name is Ari. He works in a big 5-star hotel. He works in the restaurant. Every morning he puts on his clean uniform and goes to work. He smiles and says hello to the guests. He brings food and drinks. Sometimes it is very busy, but he stays calm and friendly. The guests like him. He meets many people every day. He wants to be staff of the month again. He likes his job and always does his best.

#################

BONUS version:

His name is Ari. He works in a big 5-star hotel. He works in the restaurant. Every morning he puts on his clean uniform and goes to work. He smiles and says hello to his friends and colleagues. He looks at the tables. The tables must be clean and ready for the guests. The glasses must be nice and shiny.

When the guests come, Ari says, “Good morning!” He helps the guests find a table. He brings food and drinks. He serves the guests carefully. He carries the plates and glasses with both hands. Sometimes it is very busy. Many people want food at the same time. Sometimes a guest is unhappy or has a problem. Ari stays calm and friendly. He speaks softly and helps the guests. The guests like Ari. They say, “Thank you!” and smile.

Ari likes his job. He meets many people every day. He sees new faces and smiles at the guests. He cleans the tables and the glasses. He always checks the restaurant to make sure everything is ready. Last month he was “Staff of the Month.” He was happy and proud. Ari works hard and always does his best. He enjoys his job very much. He wants to be a good worker every day and make the guests happy.

16. September 2025

Overtourism, part 2/2, text, exercises (A2)
- tourism’s biggest problem – be part of the solution?
Overtourism – A Problem We All Create

Today, many people travel to the same popular places. This is called overtourism, and it causes problems for nature, local people, and also for tourists themselves.

In cities like Venice, Barcelona, and Kyoto, there are too many visitors. Streets and monuments are full, and local people cannot live normally. In Thailand, Maya Bay was closed because tourists damaged the beach and coral.

Tourism also hurts nature. Planes, cars, and cruise ships make a lot of pollution. Many tourists leave trash on mountains and beaches, and hotels use too much water. This is bad for the environment.

Local people suffer too. Prices go up, and apartments become too expensive because owners rent to tourists. Traditional shops close, and only souvenir stores stay. The real local life and culture start to disappear.

The problem of seasonality makes it worse — in summer, some places are too full, and in winter, they are empty.

Tourists are part of this problem, but they can also be part of the solution. We can travel in the off-season, visit less famous places, respect local people, and protect nature.

If everyone travels responsibly, tourism can be good for locals, tourists, and the planet.

——————————
Vocabulary:

to create a problem / to cause a problem – to make something bad happen.

a monument – a big and important building or statue.

to damage – to break or hurt something.

coral – small colorful animals that live in the sea and make coral reefs.

to hurt nature – to make the planet dirty or weak.

pollution – dirty air, water, or land.

to leave trash – to throw away rubbish and not pick it up.

a mountain – a very high hill.

environment – the world around us: air, water, animals, and plants.

to suffer – to feel pain or to have a bad time.

prices go up – things become more expensive.

an owner – a person who has something (a house, a shop, etc.).

to rent – to pay money to use something for some time (a room, a car, etc.).

souvenir stores – shops that sell small gifts from a place.

to disappear – to go away or to stop existing.

seasonality – when something happens only in one part of the year.

to make something worse – to make a bad thing even more bad.

to be empty – when there are no people or things.

to be part of a problem – to also help make the problem happen.

a solution – a way to fix a problem.

off-season – the time of year when few tourists come.

less famous – not very well known.

to respect – to be kind and polite to people and places.

to protect nature – to keep animals, plants, and the planet safe.

to travel responsibly – to travel in a good way that does not hurt people or nature.

####################

Multiple choice:
1. When tourists do something bad, they ______.
  a) create a problem
  b) clean the streets
  c) open a restaurant
2. A monument is ______.
  a) a city near water
  b) an important building
  c) a tall office block
3. If tourists walk on old stones, they can ______ them.
  a) damage
  b) paint
  c) repair
4. Coral lives ______.
  a) in the sea
  b) on a tree
  c) in the air
5. When people throw rubbish in nature, they ______.
  a) watch birds
  b) hurt nature
  c) buy tickets
6. Cars and planes make ______.
  a) pollution
  b) flowers
  c) music
7. It is bad to ______ after a picnic.
  a) leave trash
  b) wash dishes
  c) close the bag
8. A mountain is ______.
  a) a high hill
  b) a deep lake
  c) a long road
9. The environment means ______.
  a) the people we meet
  b) the world around us
  c) the food we eat
10. Local people ______ when life is too expensive.
  a) relax
  b) suffer
  c) travel
11. When prices go up, it means ______.
  a) money is free
  b) people pay less
  c) things cost more
12. An owner is ______.
  a) a person who has something
  b) a person who sells fruit
  c) a person who drives cars
13. Tourists sometimes ______ an apartment for a week.
  a) paint
  b) rent
  c) sell
14. Souvenir stores sell ______.
  a) local gifts
  b) school books
  c) fresh food
15. Old traditions can ______ when too many tourists come.
  a) continue
  b) improve
  c) disappear
16. Seasonality means tourism happens ______.
  a) in every month
  b) in one part of the year
  c) in every country
17. Loud tourists can ______ the situation _______
  a) make____funny
  b) make____worse
  c) make____easy
18. In winter, some hotels are ______.
  a) noisy with music
  b) full of guests
  c) empty of people
19. When many tourists come, we are all ______.
  a) ready to help
  b) free to relax
  c) part of a problem
20. A solution is ______.
  a) a place to buy food
  b) a way to fix a problem
  c) a new type of shop
21. The off-season is when ______.
  a) buses are full
  b) fewer tourists visit
  c) hotels are cheapest
22. A less famous place is ______.
  a) very well known
  b) not very well known
  c) new and modern
23. To respect local people means ______.
  a) to walk very fast
  b) to be kind and polite
  c) to talk very loudly
24. We should protect nature by ______.
  a) leaving trash behind
  b) driving less often
  c) keeping it clean
25. To travel responsibly means ______.
  a) to travel in a good way
  b) to visit big cities
  c) to travel very fast
—————————

Answers:

1a, 2b, 3a, 4a, 5b, 6a, 7a, 8a, 9b,
10b, 11c, 12a, 13b, 14a, 15c, 16b, 17b,
18c, 19c, 20b, 21c, 22b, 23b, 24c, 25a

___________________________

Correct version:
1. When tourists do something bad, they create a problem.
2. A monument is an important building.
3. If tourists walk on old stones, they can damage them.
4. Coral lives in the sea.
5. When people throw rubbish in nature, they hurt nature.
6. Cars and planes make pollution.
7. It is bad to leave trash after a picnic.
8. A mountain is a high hill.
9. The environment means the world around us.
10. Local people travel when life is too expensive.
11. When prices go up, it means people pay less.
12. An owner is a person who has something.
13. Tourists sometimes rent an apartment for a week.
14. Souvenir stores sell local gifts.
15. Old traditions can disappear when too many tourists come.
16. Seasonality means tourism happens in one part of the year.
17. Loud tourists can make it worse the situation.
18. In winter, some hotels are empty of people.
19. When many tourists come, we are all part of a problem.
20. A solution is a way to fix a problem.
21. The off-season is when hotels are cheapest.
22. A less famous place is not very well known.
23. To respect local people means to be kind and polite.
24. We should protect nature by keeping it clean.
25. To travel responsibly means to travel very fast.
#################

Match the Word to the Definition

Words:
1. monument
2. pollution
3. to rent
4. coral
5. souvenir stores
6. seasonality
7. to damage
8. off-season
9. to respect
10. environment
11. to hurt nature
12. prices go up
13. to disappear
14. a solution
Definitions:
A. A way to fix a problem
B. Small colorful animals that live in the sea
C. When tourism happens only in part of the year
D. Shops that sell small gifts from a place
E. To pay money to use something for some time
F. The world around us: air, water, animals, and plants
G. To be kind and polite to people and places
H. A big and important building or statue
I. Dirty air, water, or land
J. When things become more expensive
K. To break or hurt something
L. When something goes away or stops existing
M. The time of year when few tourists come
N. To make the planet or nature weak or damaged

_____________________
Answers:
1H, 2I, 3E, 4B, 5D, 6C, 7K,
8M, 9G, 10F, 11N, 12J, 13L, 14A

_____________________

Correct version:
1. Too many tourists can make streets, beaches, and monuments very full.
2. Overtourism does not make life more expensive for local people.
3. Airplanes, cars, and cruise ships cause pollution.
4. Maya Bay beach in Thailand was closed because tourists damaged nature.
5. Local shops never change because of tourists.
6. Long lines and crowded photos can make tourists’ experiences stressful.
7. Using too much water in hotels is a problem in some places.
8. Visiting less famous places can help reduce overtourism.
9. Tourism can never hurt the environment.
10. Seasonality means people travel at the same time every year.
11. Tourists should always put their trash in bins.
12. Learning a few words in the local language is a way to respect locals.
13. Traveling only in the high season is better for local people.
14. Historic sites can get damaged if too many people visit.
______________________
True: 1,3,4,6,7,8,10,14

______________________

Correct version:
1. Too many tourists can make streets, beaches, and monuments very full.
2. Overtourism does not make life more expensive for local people. True is: Overtourism makes life more expensive for local people.
3. Airplanes, cars, and cruise ships cause pollution.
4. Maya Bay beach in Thailand was closed because tourists damaged nature.
5. Local shops never change because of tourists. True is: Local shops can change because of tourists.
6. Long lines and crowded photos can make tourists’ experiences stressful.
7. Using too much water in hotels is a problem in some places.
8. Visiting less famous places can help reduce overtourism.
9. Tourism can never hurt the environment. True is: Tourism can hurt the environment.
10. Seasonality means people travel at the same time every year.
11. Tourists should always put their trash in bins. True is: Tourists should always put their trash in bins to protect the environment.
12. Learning a few words in the local language is a way to respect locals. True is: Learning a few words in the local language is a way to respect locals and local culture.
13. Traveling only in the high season is better for local people. True is: Traveling in the off-season is better for local people and the environment.
14. Historic sites can get damaged if too many people visit.
###################

Complete, fill in, words below:

hurt – environment – responsibly – expensive –
popular – everyone – beaches –
crowded – called –
sites – respect

————————————–

Today, many tourists go to the same __________ places.
This is __________ overtourism.
It causes problems for the __________, local people, and tourists.
Famous cities and __________ are too full.
Historic __________ can get damaged.
Local life becomes __________ and shops change for tourists.
Pollution, too much trash, and water use __________ nature.
Seasonality is another problem: places are very __________ in some months and empty in others.
The solution is to travel __________: visit less famous places, travel in the off-season, __________ local people, protect nature, and support the local economy.
This helps __________.

________________________

Full version:

Today, many tourists go to the same popular places. This is called overtourism. It causes problems for the environment, local people, and tourists. Famous cities and beaches are too full. Historic sites can get damaged. Local life becomes expensive, and shops change for tourists. Pollution, too much trash, and water use hurt nature. Seasonality is another problem: places are very crowded in some months and empty in others. The solution is to travel responsibly: visit less famous places, travel in the off-season, respect local people, protect nature, and support the local economy. This helps everyone.

###################

Unscramble words, all in text, find the phrase we are looking for:
16. September 2025

🥯Moon Cake Festival (A1, past simple)

a happy night of mooncakes, lanterns, and family

++++++++++++++++++++++++++++++++++++++++++++
++++++++++++++++++++++++++++++++++++++++++++

Before doing that exercise check out information on

past simple

++++++++++++++++++++++++++++++++++++++++++++
++++++++++++++++++++++++++++++++++++++++++++

Mid-Autumn Festival – Moon Cake Festival

This year, on October 6, I celebrated the Moon Cake Festival in Cambodia. It is also called the Mid-Autumn Festival. Many Chinese and Vietnamese families celebrate it. I gave mooncakes to my family. Mooncakes are round cakes. They have sweet or salty filling. Some have red bean paste, lotus seed paste, or salted egg yolk. I ate mooncakes with my family. I liked them very much.

I also made offerings to the moon. I put fruits, mooncakes, and incense on a small table. I looked at the full moon. The moon was big, round, and bright. I felt happy with my family.

I carried a colorful lantern. My lantern was shaped like a star. Children and families walked with lanterns. The streets looked very beautiful at night. Many people laughed and took photos.

In some places, I saw lion and dragon dances. They were loud and exciting. I clapped and watched them carefully. Some dancers wore bright costumes.

Even if the Moon Cake Festival is not a national holiday in Cambodia, I enjoyed it very much. I spent time with my family, ate mooncakes, carried a lantern, and watched the dances. It was a very happy day. I felt joy and peace. I hope I can celebrate it again next year.

____________________

Vocabulary:

a cake – food made from flour, sugar, and eggs, often sweet.
autumn – the season after summer and before winter; leaves fall.
to celebrate – to do something special for a happy event.
mooncakes – round cakes eaten during the Mid-Autumn Festival.
a sweet filling – a soft, sugary part inside food.
salty – food that tastes like salt.
a red bean paste – soft food made from red beans and sugar.
a lotus seed paste – soft food made from lotus seeds and sugar.
a salted egg yolk – the yellow part of an egg, salty in taste.
to make offerings – to give food or gifts to gods, spirits, or ancestors.
the moon – the big round object in the sky at night.
bright – giving a lot of light.
a lantern – a light in a paper or metal holder.
to be shaped like a star – to have the form of a star.
a lion and dragon dance – a traditional dance with lion or dragon costumes.
to be exciting – to feel happy and full of energy.
to clap – to hit your hands together to show happiness or applause.
to wear a costume – to put on special clothes for a party or performance.
to enjoy – to feel happy doing something.
to feel joy – to feel very happy.
peace – a calm and safe feeling; no fighting.

###################

Verbs (infinitive, past tense form)

to celebrate – celebrated	to call – called
to give – gave	to have – had
to eat – ate	to like – liked
to make – made	to put – put
to look – looked	to be – was/were
to feel – felt	to carry – carried
to shape – was shaped	to walk – walked
to laugh – laughed	to take – took
to see – saw	to clap – clapped
to watch – watched	to wear – wore
to enjoy – enjoyed	to spend – spent
to hope – hoped	to can – could

#################

Multiple choice, one answer correct:

1. a cake
a) food made from flour and sugar
b) a small red fruit to eat
c) a toy to play with

2. autumn
a) a hot summer day outside
b) the season after summer
c) the first season of year

3. to celebrate
a) to sleep in the bed
b) to do something happy
c) to cook food for friends

4. mooncakes
a) a small fruit to eat
b) a toy for children play
c) round cakes for a festival

5. a sweet filling
a) hard candy inside food
b) a soft sugary part inside food
c) a salty piece in food

6. salty
a) food that has no taste
b) food that is very sweet
c) food that has salt

7. a red bean paste
a) soft food from red beans
b) small sweet candy piece
c) fried meat with sauce

8. a lotus seed [small part of a plant that can grow into a new plant] paste
a) green food for cooking
b) soft food from lotus seeds
c) a soft piece of bread

9. a salted egg yolk
a) white part of an egg
b) yellow part of an egg
c) a sweet yellow fruit

10. to make offerings
a) to give food or gifts
b) to eat food alone
c) to buy food in shop

11. the moon
a) small bright star in sky
b) big round object in sky
c) the sun in daytime sky

12. bright
a) very dark and not bright
b) gives a lot of light
c) small and hard to hold

13. a lantern
a) light in paper or metal
b) a small sweet food
c) soft toy for children

14. to be shaped like a star
a) to have star form
b) to be round like ball
c) to be soft and sweet

15. a lion and dragon dance
a) song people sing at night
b) a kind of sport game
c) dance in lion or dragon costumes

16. to be exciting
a) to feel happy and fun
b) to feel tired and sleep
c) to feel hungry and thirsty

——————–end of audio—————

17. to clap
a) to hit hands together
b) to shout very loud
c) to run very quickly

18. to wear a costume
a) to sleep in the bed
b) to eat food at table
c) to put on special clothes

19. to enjoy
a) to feel happy with it
b) to feel sad about it
c) to walk slowly outside

20. to feel joy
a) to feel tired and sad
b) to feel very happy
c) to feel cold outside

21. peace
a) a fight or argument
b) a loud noise outside
c) a calm and safe feeling

Answers:
1-a, 2-b, 3-b, 4-c, 5-b, 6-c, 7-a,
8-b, 9-b, 10-a, 11-b, 12-b, 13-a, 14-a,
15-c, 16-a, 17-a, 18-c, 19-a, 20-b, 21-c
#########################

Gap-Fill Exercise:

1. I like to eat a _______ with my tea.
a) cake
b) lantern
c) joy

2. The _______ is bright in the night sky.
a) costume
b) moon
c) salty

3. Children carry a _______ in the festival.
a) lantern
b) red bean paste
c) joy

4. A mooncake can have a sweet or _______ filling.
a) bright
b) lotus seed paste
c) salty

5. The yellow part of the egg is the _______.
a) lantern
b) yolk
c) clap

6. Families _______ the festival with music and dancing.
a) celebrate
b) feel
c) look

7. People _______ their hands to make a sound.
a) enjoy
b) wear
c) clap

8. Some mooncakes have a _______ filling made from beans.
a) red bean paste
b) moon
c) lantern

9. Children like to _______ a star-shaped lantern.
a) carry
b) make offerings
c) enjoy

10. The lion and dragon _______ is very exciting.
a) cake
b) bright
c) dance

11. Families put food on a small table to _______ to the moon.
a) wear
b) make offerings
c) walk

12. The _______ season comes after summer.
a) autumn
b) sweet filling
c) clap

13. People wear bright clothes or a _______ during the festival.
a) moon
b) red bean paste
c) costume

14. I feel happy and have _______ when I see the full moon.
a) joy
b) mooncake
c) red bean paste

15. Mooncakes are round, with soft sweet or salty _______.
a) lantern
b) filling
c) costume

16. The festival is fun and _______ to watch.
a) bright
b) yolk
c) exciting

17. Some mooncakes have a soft _______ made from seeds.
a) cake
b) lotus seed paste
c) clap

18. People like to _______ the festival together with family.
a) lantern
b) make offerings
c) enjoy

Answers:

1-a, 2-b, 3-a, 4-c, 5-b, 6-a,
7-c, 8-a, 9-a, 10-c, 11-b, 12-a,
13-c, 14-a, 15-b, 16-c, 17-b, 18-c

——————————–

Correct version:

I like to eat a cake with my tea.
The moon is bright in the night sky.
Children carry a lantern in the festival.
A mooncake can have a sweet or salty filling.
The yellow part of the egg is the yolk.
Families celebrate the festival with music and dancing.
People clap their hands to make a sound.
Some mooncakes have a red bean paste filling made from beans.
Children like to make offerings a star-shaped lantern.
The lion and dragon dance is very exciting.
Families put food on a small table to make offerings to the moon.
The autumn season comes after summer.
People wear bright clothes or a costume during the festival.
I feel happy and have joy when I see the full moon.
Mooncakes are round, with soft sweet or salty filling.
The festival is fun and exciting to watch.
Some mooncakes have a soft lotus seed paste made from seeds.
People like to enjoy the festival together with family.

###################

Match the word to its definition:

Words:

cake
autumn
celebrate
mooncakes
sweet filling
salty
red bean paste
lantern
yolk
costume
joy
peace
carry
exciting

Definitions:

a) the yellow part of an egg
b) a season after summer
c) to do something happy for a special day
d) small parts of a plant that can grow
e) round cakes eaten at a festival
f) a light in paper or metal
g) a soft sugary part inside food
h) to move something from one place to another
i) a fun feeling or happy feeling
j) food that tastes like salt
k) to feel happy and full of fun
l) soft food made from red beans
m) special clothes for a party or show
n) a sweet baked food made from flour and sugar

_________________
Answers:

1-n, 2-b, 3-c, 4-e, 5-g,
6-j, 7-l, 8-f, 9-a, 10-m,
11-i, 12-k, 13-h, 14-k

_________________

Correct version:

cake – a sweet baked food made from flour and sugar
autumn – the season after summer
celebrate – to do something happy for a special day
mooncakes – round cakes eaten at a festival
sweet filling – a soft sugary part inside food
salty – food that tastes like salt
red bean paste – soft food made from red beans
lantern – a light in paper or metal
yolk – the yellow part of an egg
costume – special clothes for a party or show
joy – a fun feeling or happy feeling
peace – a calm and safe feeling
carry – to move something from one place to another
exciting – to feel happy and full of fun

###############

True / False Exercise :

I carried a star-shaped lantern.
I spent time alone at home during the festival.
Children carried lanterns during the festival.
I made a dragon dance by myself.
I gave mooncakes to my neighbors in the street.
Families enjoyed the festival together.
I celebrated the Moon Cake Festival in Cambodia.
I made offerings of fruits and mooncakes to the moon.
Children wore bright costumes for the festival.
People gave mooncakes to their trees.
People clapped their hands at the lion and dragon dance.
I looked at the full moon at sunrise.
I felt joy and peace with my family.
I ate mooncakes with my dog.

_______________

True: 1, 3, 6, 7, 8, 11, 13;

_______________

Correct answers:

I carried a star-shaped lantern.
I spent time alone at home during the festival. True is: I spent time with my family during the festival.
Children carried lanterns during the festival.
I made a dragon dance by myself. True is: I watched the lion and dragon dances with others.
I gave mooncakes to my neighbors in the street. True is: I gave mooncakes to my family.
Families enjoyed the festival together.
I celebrated the Moon Cake Festival in Cambodia.
I made offerings of fruits and mooncakes to the moon.
Children wore bright costumes for the festival. True is: Some dancers wore bright costumes.
People gave mooncakes to their trees. True is: People gave mooncakes to their family.
People clapped their hands at the lion and dragon dance.
I looked at the full moon at sunrise. True is: I looked at the full moon at night.
I felt joy and peace with my family.
I ate mooncakes with my dog. True is: I ate mooncakes with my family.

##################

in case you need more info =>

past simple

##################

Affirmative, negative, yes/no question, negative question:

Example 1

Affirmative: I celebrated the Moon Cake Festival yesterday.

You write:
Negative: I did not celebrate the Moon Cake Festival yesterday.

Yes/No Question: Did I celebrate the Moon Cake Festival yesterday?

Negative Question: Didn’t I celebrate the Moon Cake Festival yesterday?

Example 2

Affirmative: I gave mooncakes to my family.
Negative: __________________________
Yes/No Question: __________________________?
Negative Question: __________________________?

Example 3

Affirmative: I looked at the full moon.
Negative: _________________________
Yes/No Question: _________________________?
Negative Question: _________________________?

Example 4

Affirmative: I carried a colorful lantern.
Negative: _________________________.
Yes/No Question: _________________________?
Negative Question: _________________________?

Example 5

Affirmative: I felt joy and peace with my family.
Negative: _________________________
Yes/No Question: _________________________?
Negative Question: _________________________?

_______________________

Correct answers:

Example 1

Affirmative: I celebrated the Moon Cake Festival yesterday.
Negative: I did not celebrate the Moon Cake Festival yesterday.
Yes/No Question: Did I celebrate the Moon Cake Festival yesterday?
Negative Question: Didn’t I celebrate the Moon Cake Festival yesterday?

Example 2

Affirmative: I gave mooncakes to my family.
Negative: I did not give mooncakes to my family.
Yes/No Question: Did I give mooncakes to my family?
Negative Question: Didn’t I give mooncakes to my family?

Example 3

Affirmative: I looked at the full moon.
Negative: I did not look at the full moon.
Yes/No Question: Did I look at the full moon?
Negative Question: Didn’t I look at the full moon?

Example 4

Affirmative: I carried a colorful lantern.
Negative: I did not carry a colorful lantern.
Yes/No Question: Did I carry a colorful lantern?
Negative Question: Didn’t I carry a colorful lantern?

Example 5

Affirmative: I felt joy and peace with my family.
Negative: I did not feel joy and peace with my family.
Yes/No Question: Did I feel joy and peace with my family?
Negative Question: Didn’t I feel joy and peace with my family?

###############

Statement is incorrect, you correct:

I gave mooncakes to strangers in the street.

YOOU WRITE:
a) No, I didn’t give mooncakes to strangers in the street.
b) I gave mooncakes to my family.
I looked at the full moon in the morning.
a) _________________________
b) _________________________
I ate mooncakes with my dog.
a) _________________________
b) _________________________
Children wore bright costumes all by themselves.
a) _________________________
b) _________________________
People gave mooncakes to trees.
a) _________________________
b) _________________________
I made a dragon dance alone.
a) _________________________
b) _________________________
Families spent the festival alone at home.
a) _________________________
b) _________________________
I carried the moon in my hands.
a) _________________________
b) _________________________
Mooncakes grew on trees.
a) _________________________
b) _________________________
I cooked red bean paste in water.
a) _________________________
b) _________________________

_______________________

Correct version:

I gave mooncakes to strangers in the street.
No, I didn’t give mooncakes to strangers in the street. I gave mooncakes to my family.
I looked at the full moon in the morning.
No, I didn’t look at the full moon in the morning. I looked at the full moon at night.
I ate mooncakes with my dog.
No, I didn’t eat mooncakes with my dog. I ate mooncakes with my family.
Children wore bright costumes all by themselves.
No, children didn’t wear bright costumes all by themselves. Some dancers wore bright costumes.
People gave mooncakes to trees.
No, people didn’t give mooncakes to trees. They gave mooncakes to their family.
I made a dragon dance alone.
No, I didn’t make a dragon dance alone. I watched the lion and dragon dances.
Families spent the festival alone at home.
No, families didn’t spend the festival alone at home. They spent time together with their family.
I carried the moon in my hands.
No, I didn’t carry the moon in my hands. I looked at the full moon.
Mooncakes grew on trees.
No, mooncakes didn’t grow on trees. People made and baked mooncakes.
I cooked red bean paste in water.
No, I didn’t cook red bean paste in water. I ate mooncakes with red bean paste.

##################

Fill in, use proper past tense form:

I _______ the Moon Cake Festival with my family. (celebrate)
I _______ mooncakes to my family. (give)
I _______ mooncakes with my family. (eat)
I _______ offerings of fruits and mooncakes to the moon. (make)
I _______ at the full moon. (look)
I _______ a colorful lantern. (carry)
Children _______ with lanterns in the streets. (walk)
People _______ their hands at the lion and dragon dance. (clap)
Some dancers _______ bright costumes. (wear)
I _______ joy and peace with my family. (feel)
I _______ a star-shaped lantern. (carry)
I _______ the lion and dragon dances carefully. (watch)
I _______ red bean paste and lotus seed paste in the mooncakes. (put)
Children _______ lanterns in the streets. (bring)

———————————–

Correct version:

I celebrated the Moon Cake Festival with my family.
I gave mooncakes to my family.
I ate mooncakes with my family.
I made offerings of fruits and mooncakes to the moon.
I looked at the full moon.
I carried a colorful lantern.
Children walked with lanterns in the streets.
People clapped their hands at the lion and dragon dance.
Some dancers wore bright costumes.
I felt joy and peace with my family.
I carried a star-shaped lantern.
I watched the lion and dragon dances carefully.
I put red bean paste and lotus seed paste in the mooncakes.
Children brought lanterns in the streets.

———————————
Now use these sentences and make them negative:

Example:
I celebrated the Moon Cake Festival with my family.
YOU WRITE:
I did not celebrate the Moon Cake Festival with my family.

I celebrated the Moon Cake Festival with my family.
__________________________________

I gave mooncakes to my family.
__________________________________

I ate mooncakes with my family.
__________________________________

I made offerings of fruits and mooncakes to the moon.
__________________________________

I looked at the full moon.
__________________________________

I carried a colorful lantern.
__________________________________

Children walked with lanterns in the streets.
__________________________________

People clapped their hands at the lion and dragon dance.
__________________________________

Some dancers wore bright costumes.
__________________________________

I felt joy and peace with my family.
__________________________________

I carried a star-shaped lantern.
__________________________________

I watched the lion and dragon dances carefully.
__________________________________

I put red bean paste and lotus seed paste in the mooncakes.
__________________________________

Children brought lanterns in the streets.
__________________________________

#######################

Correct answers:

I did not celebrate the Moon Cake Festival with my family.
I did not give mooncakes to my family.
I did not eat mooncakes with my family.
I did not make offerings of fruits and mooncakes to the moon.
I did not look at the full moon.
I did not carry a colorful lantern.
Children did not walk with lanterns in the streets.
People did not clap their hands at the lion and dragon dance.
Some dancers did not wear bright costumes.
I did not feel joy and peace with my family.
I did not carry a star-shaped lantern.
I did not watch the lion and dragon dances carefully.
I did not put red bean paste and lotus seed paste in the mooncakes.
Children did not bring lanterns in the streets.

##################

Interview, fill in the correct form of the verb:

Interviewer: When did you celebrate the Moon Cake Festival?
You: I __________ it on October 6.

Interviewer: Where did you celebrate the festival?
You: I __________ (visit) my home in Cambodia.

Interviewer: Who joined you at the festival?
You: My family __________ me.

Interviewer: Did you eat mooncakes?
You: Yes, I __________ mooncakes with my family.

Interviewer: What filling did the mooncakes have?
You: Some mooncakes __________ sweet filling, some __________salty filling.

Interviewer: Did you give mooncakes to someone?
You: Yes, I __________ them to my family.

Interviewer: Did you give offerings to the moon?
You: Yes, I __________ fruits and mooncakes to the moon.

Interviewer: Did you carry a lantern?
You: Yes, I __________ a colorful lantern.

Interviewer: Did children carry lanterns too?
You: Yes, children __________ lanterns in the streets.

Interviewer: Did people clap at the lion and dragon dance?
You: Yes, people __________ during the dance.

Interviewer: Did you feel happy during the festival?
You: Yes, I __________joy and peace with my family.

Interviewer: What did you like the most?
You: I __________ the lanterns and the lion and dragon dances.

—————————

Interview – Moon Cake Festival (A1)

Interviewer: When did you celebrate the Moon Cake Festival?
You: I celebrated it on October 6.

Interviewer: Where did you celebrate the festival?
You: I visited my home in Cambodia.

Interviewer: Who joined you at the festival?
You: My family joined me.

Interviewer: Did you eat mooncakes?
You: Yes, I ate mooncakes with my family.

Interviewer: What filling did the mooncakes have?
You: Some mooncakes had sweet filling, some had salty filling.

Interviewer: Did you give mooncakes to someone?
You: Yes, I gave mooncakes to my family.

Interviewer: Did you give offerings to the moon?
You: Yes, I gave fruits and mooncakes to the moon.

Interviewer: Did you carry a lantern?
You: Yes, I carried a colorful lantern.

Interviewer: Did children carry lanterns too?
You: Yes, children carried lanterns in the streets.

Interviewer: Did people clap at the lion and dragon dance?
You: Yes, people clapped during the dance.

Interviewer: Did you feel happy during the festival?
You: Yes, I felt joy and peace with my family.

Interviewer: What did you like the most?
You: I liked the lanterns and the lion and dragon dances.

##################

16. September 2025

🏨Secrets of a luxury hotel: how staff create magic every day, part 4, housekeeping staff (A2)

simple tips and daily tasks to make guests feel like royalty

🧹 Housekeeping Staff

Clean rooms every day
→ In luxury hotels, rooms must look perfect. This includes making the bed neatly, vacuuming, and arranging everything nicely.
Change towels and sheets
→ Clean towels and sheets are a sign of good service and hygiene. They must always look fresh and smell clean.
Check everything carefully
→ Housekeepers must notice small details: fingerprints on glass, dust under furniture, or missing items.
Respect guests’ privacy
→ Housekeepers must knock loudly, say “Housekeeping!”, and wait for an answer before entering. Guests must always feel safe in their room.
Report broken things
→ If a lamp is broken or water is leaking, housekeeping must inform maintenance quickly. Fast repairs show quality service.
Be quiet and respectful
→ Housekeepers must move quietly in the hallway and not disturb guests.

#################

Setting:

The manager’s office at the Grand Horizon Hotel, a luxury 5-star hotel.

Characters:

Ms. Elena Carter – Hotel Manager
Mr. Raj Patel – Assistant Manager

[Ms. Carter is sitting at her desk, reading a report. Mr. Patel knocks on the door and enters.]

Ms. Carter:
Good morning, Raj. Please, have a seat. Let’s talk about the housekeeping staff. How is everything going?

Mr. Patel:
Good morning, Ms. Carter. Overall, the housekeeping team is doing very well. They clean all rooms every day. The beds are made perfectly, and everything looks neat and elegant. Many guests have written positive comments.

Ms. Carter:
That’s great news. How are we doing with towels and sheets?

Mr. Patel:
They are changed every day. The sheets are white and clean, and the towels smell fresh. This makes a good impression on our guests.

Ms. Carter:
Good. And the small details?

Mr. Patel:
The team checks the glass and furniture carefully. They look for fingerprints and dust. But I think we can still improve a little here. For example, sometimes they don’t check under the bed or behind the curtains. Guests may leave things there, like socks, chargers, or papers. If we miss these, guests might think the room is not fully cleaned.

Ms. Carter:
Yes, you’re right. Those places are easy to forget. What about privacy?

Mr. Patel:
The staff always knocks loudly, says “Housekeeping!”, and waits. Guests feel safe, and this is very important. No problems here.

Ms. Carter:
Good. And maintenance reports?

Mr. Patel:
They are faster now. Yesterday a lamp was broken, and they informed maintenance immediately. It was fixed in less than an hour. However, some staff members forget to report small things like loose hooks or weak water pressure. These are not big problems, but they can give guests a bad impression if not fixed quickly.

Ms. Carter:
Exactly. Small problems can make a big difference in a 5-star hotel.

———end of dialogue———

Mr. Patel:
Also, we can improve communication between housekeeping and the front desk. For example, if a guest checks out early, the room should be cleaned faster so we can offer it to new guests sooner.

Ms. Carter:
That’s a smart point. And the noise?

Mr. Patel:
It’s better now. The staff moves quietly, but sometimes when they talk in the hallway, their voices are still a bit too loud. We can remind them to whisper or use radios more carefully.

Ms. Carter:
Very good observations, Raj. Please prepare a short training for the team. We will focus on hidden areas in rooms, faster reporting of small problems, and quiet communication.

Mr. Patel:
Of course, Ms. Carter. I’ll organize the training this week and talk to the supervisors today.

Ms. Carter:
Excellent. Thank you, Raj. Together, we can make the service even better.

Mr. Patel:
Thank you, Ms. Carter. I’m sure the team will improve even more.

[Mr. Patel smiles and leaves the office. Ms. Carter writes a note to check the improvements in two days.]

################

🧹 What to Do	🏨 How to Do It
1. Clean the room	Housekeepers clean the guest room every day. The bed must look perfect — sheets straight, pillows in the right place. Vacuum the floor carefully, dust the furniture, clean mirrors and glass. Arrange the chairs, table, and things nicely. A clean room makes guests feel happy and comfortable.
2. Change towels and sheets	Guests must always have clean towels and sheets. Take used towels and sheets out of the room. Replace them with fresh, clean ones from the housekeeping trolley. Fold towels nicely and put them in the correct place. Clean linen must smell nice and look bright.
3. Check the room carefully	After cleaning, look at everything closely. Check the bathroom for hair or water on the floor. Look at mirrors for fingerprints. Check under the bed and behind doors for dust. Make sure all items (remote control, water bottles, hangers) are in the right place. Good housekeepers see small details.
4. Respect guests’ privacy	Always knock on the door 3 times. Say clearly: “Housekeeping!” Then wait a few seconds. If there is no answer, knock again. Only enter when it is safe. If a guest is in the room, ask politely if you can come in later. Guests must always feel safe, private, and respected.
5. Report problems quickly	If something is broken, for example a lamp, toilet, air conditioner, or if water is leaking — tell the maintenance department immediately. Do not try to fix it yourself. Fast reporting means the problem can be fixed quickly, and the guest will be happy.
6. Be quiet and respectful	Speak softly or not at all in the hallway. Close doors slowly and quietly. Do not shout to other staff. If guests are sleeping, be extra careful. Quiet work shows respect and good service.
7. Be clean and professional	Wear a clean uniform. Wash your hands often. Be polite and smile. If a guest talks to you, answer kindly. Professional housekeepers make a good impression.
8. Follow safety rules	Be careful when using cleaning products. Do not leave wet floors without a sign. Use gloves when needed. Keep the trolley in the hallway, but do not block the way. Safety is very important.

16. September 2025

🏨 Guest Journey Mapping – From Arrival to Departure (A1)

how to make every guest feel welcome and happy

💡 What It Means

Guest Journey Mapping means thinking about the guest’s whole experience at the hotel — from the moment they arrive until they leave.
It helps us give excellent service at every step.

1️⃣ Before Arrival

Guest books a room online, by phone, or by email.
They may ask questions about the hotel or transport.

Staff should:

Answer politely and quickly.
Give correct information.
Prepare the room for the guest.

Why: The first contact makes a guest feel welcome.

2️⃣ Arrival

Guest arrives at the hotel entrance.
Bell staff opens the door, smiles, and helps with luggage.

Staff should:

Greet the guest warmly.
Smile and say something like: “Welcome to our hotel!”
Offer help to get to the reception or room.

Why: Guests feel welcome immediately.

3️⃣ Check-In

Guest goes to the front desk.
They give ID and receive the key.

Staff should:

Smile and use the guest’s name if possible.
Explain hotel services: breakfast, Wi-Fi, swimming pool.
Make check-in fast and easy.

Why: First impressions are very important.

4️⃣ Room Experience

Guest goes to the room.
They check cleanliness, comfort, and small details.

Staff should:

Make sure the room is clean and ready.
Check air-con, lights, TV, shower work well.
Add small touches: water bottles, welcome card.

Why: Guests feel happy and comfortable.

5️⃣ During Stay

Guest may ask for help or information.

Staff should:

Smile and greet the guest in hallways: “Good morning!”
Help quickly when they ask for something.
Listen carefully and remember guest requests.

Why: Guests feel cared for and important.

6️⃣ Problems

Something may go wrong (room not ready, broken item).

Staff should:

Listen and say: “I am sorry.”
Fix the problem quickly.
Thank the guest for telling you.

Why: Guests remember how staff solve problems.

7️⃣ Check-Out

Guest leaves the hotel.

Staff should:

Ask: “Was your stay good?”
Thank them sincerely.
Help with luggage or transport.

Why: Last impression is very important.

8️⃣ After Departure

Guest goes home.
Hotel may send a message asking for feedback.

Staff should:

Remember guest preferences for next stay.
Encourage them to come back.

Why: Guests feel valued and may return.

⭐ Summary

Every step matters:

Smile, greet, and help guests.
Be fast, polite, and friendly.
Solve problems quickly.
Small details make guests happy.

################

Detailed cheat sheet:

Guest Step	Staff Should
Before Arrival	1. Answer guest questions politely and quickly 2. Give correct information about hotel and transport 3. Confirm room booking details 4. Note special requests in the system 5. Prepare guest preferences (room type, bed) 6. Inform departments about VIPs or arrivals 7. Check the room is clean and ready
Arrival	1. Smile and greet the guest warmly 2. Open the door for the guest 3. Help with luggage 4. Escort the guest to reception or elevator 5. Offer a welcome drink or towel if possible 6. Use polite words: “Good morning / welcome!” 7. Make the guest feel safe and comfortable
Check-In	1. Use the guest’s name if possible 2. Explain hotel services: breakfast, Wi-Fi, pool 3. Explain hotel rules politely 4. Make check-in fast and easy 5. Offer help with luggage or directions 6. Answer guest questions clearly 7. Smile and maintain eye contact
Room Experience	1. Ensure the room is clean and ready 2. Check lights, air-con, TV, shower 3. Provide welcome items: water, card, toiletries 4. Make the room smell fresh 5. Check all equipment works properly 6. Note any special requests for future visits 7. Be ready to help if guest needs something
During Stay	1. Smile and greet guests in hallways 2. Ask: “How is your stay?” 3. Help quickly with requests 4. Listen carefully to guest needs 5. Remember guest preferences 6. Keep public areas clean and tidy 7. Respond politely to all questions
Problems / Complaints	1. Listen carefully 2. Apologize: “I am sorry” 3. Stay calm and polite 4. Solve the problem quickly 5. Keep the guest informed 6. Thank the guest for telling you 7. Follow up to check satisfaction
Check-Out	1. Smile and greet guest politely 2. Ask: “Was your stay good?” 3. Thank the guest sincerely 4. Help with luggage or transport 5. Offer assistance with payment 6. Invite them to return 7. Give directions if needed
After Departure	1. Remember guest preferences 2. Send polite thank-you messages 3. Invite feedback politely 4. Note VIP or repeat guest for next visit 5. Share guest feedback with team 6. Encourage guests to book again 7. Keep records for future service improvements

################

A summary:

The guest journey starts before arrival.
Staff answer questions, check the booking, and get the room ready.
At arrival, staff smile, greet guests, and help with luggage.
During check-in, staff use the guest’s name, explain hotel services, and make it fast.
In the room, staff check it is clean and all works, and give small welcome items.
During the stay, staff greet guests, listen to needs, and help fast.
If there is a problem, staff say sorry and fix it.
At check-out, staff thank guests and help with luggage.
When the guest leaves, staff think about the guest and say thank you.

################

A more detailed version:

1. Before Arrival

Before the guest comes to the hotel, staff must be ready. They check the booking and prepare the room. Staff answer guest questions politely by phone, email, or message. They note any special requests, for example, room type or bed. Staff tell other departments about the guest. They make sure the room is clean and ready. Staff prepare small welcome items if needed. Good preparation makes the guest happy and comfortable. The first impression starts before the guest arrives. When staff are ready, guests feel welcome from the start.

2. Arrival

When the guest comes to the hotel, staff greet them warmly. Bell staff smile, open doors, and help with luggage. They escort guests to reception or the elevator. Staff use polite words: “Welcome!” or “Good morning!” Staff give attention to the guest and make them feel safe. They help with questions about the hotel or city. Small actions like a smile or helping with bags are very important. Guests feel happy when staff are friendly. A good arrival makes the guest feel respected and welcomed. Staff must always be ready and polite.

3. Check-In

At check-in, staff welcome the guest with a smile. They use the guest’s name if possible. Staff ask for ID and confirm the booking. They explain hotel services like breakfast, Wi-Fi, and pool. Staff answer guest questions politely. They help with luggage or directions if needed. Check-in should be fast and easy. Staff must be friendly and calm. They must listen carefully and note any special requests. A good check-in makes guests feel happy and relaxed. Staff must always be polite and professional. The guest’s first experience inside the hotel is very important.

4. Room Experience

When the guest goes to the room, staff must make sure it is perfect. The room should be clean and tidy. Staff check that lights, air-con, TV, and shower work. They put small welcome items like water, a card, or toiletries. Staff make the room smell fresh. Everything must be ready before the guest arrives. Staff should note guest preferences for next visits. They must be ready to help if the guest needs something. A good room makes guests feel comfortable and happy. Small details are important for a great experience.

5. During Stay

During the stay, staff greet the guest in hallways: “Good morning!” or “How is your stay?” Staff listen carefully to guest needs. They help quickly when the guest asks. Staff must remember guest preferences and special requests. They keep public areas clean and tidy. Staff answer questions politely and clearly. They make the guest feel important and cared for. Staff must always smile and be friendly. During the stay, small actions make guests happy. Staff teamwork is important so the guest experience is excellent. Every day counts to make the guest feel welcome.

6. Problems / Complaints

Sometimes there are problems. A guest may find something broken or missing. Staff must listen carefully. They should say: “I am sorry.” Staff must stay calm and polite. They fix the problem as fast as possible. Staff must explain what they do to help. After solving, they check if the guest is happy. Staff thank the guest for telling them about the problem. Handling problems well makes the guest feel respected. Good service during problems shows professionalism. Staff must always stay friendly and help. Guests remember how staff solve problems more than anything.

7. Check-Out

When the guest leaves, staff greet them politely. They ask: “Was your stay good?” Staff thank the guest sincerely for staying at the hotel. They help with luggage and transport if needed. Staff check the payment and give receipts politely. They invite guests to come back. Staff smile and use the guest’s name if possible. They answer last questions clearly. A good check-out leaves a happy memory. Staff must be friendly and calm. Check-out is the last chance to show excellent service. Guests often remember this moment very well.

8. When the Guest Leaves

When the guest leaves, staff think about the guest. They check guest preferences for next visits. Staff can send polite thank-you messages or emails. They invite feedback politely. Staff note VIPs or repeat guests for the future. They share important information with the team. Remembering the guest helps the hotel improve service. Staff must always be professional and polite. Guests feel valued when staff care after they leave. Small actions after departure can make guests return. Good post-stay service helps the hotel build long-term happy guests.

###############

Guest Journey Cheat Sheet – A1 Level

How to make every guest feel welcome and happy

1. Before Arrival

Check guest booking
Answer questions politely
Note special requests
Prepare the room
Tell other departments
Prepare welcome items
Be ready for guest arrival

2. Arrival

Smile and greet guest
Open doors
Help with luggage
Escort to reception or elevator
Use polite words: “Welcome!”
Make guest feel safe
Be friendly and attentive

3. Check-In

Use guest name
Ask for ID
Confirm booking
Explain hotel services
Answer questions politely
Help with luggage or directions
Make check-in fast and easy

4. Room Experience

Check room is clean
Check lights, air-con, TV, shower
Give welcome items: water, card
Make room smell fresh
Prepare for guest preferences
Be ready to help guest
Make guest feel comfortable

5. During Stay

Greet guest in hallways
Ask: “How is your stay?”
Listen carefully to needs
Help quickly when asked
Remember preferences
Keep public areas clean
Be friendly and polite

6. Problems / Complaints

Listen carefully
Say: “I am sorry”
Stay calm and polite
Solve problem fast
Explain what you do
Check guest is happy
Thank guest for telling you

7. Check-Out

Greet guest politely
Ask: “Was your stay good?”
Thank guest sincerely
Help with luggage
Check payment and receipt
Invite them to return
Smile and use guest name

8. When the Guest Leaves

Think about guest preferences
Send polite thank-you message
Invite feedback politely
Note VIPs or repeat guests
Share info with team
Be professional and polite
Help guests feel valued

#################

16. September 2025

🏨 Front Desk Job Interview (A2)

Job Title: Front Desk Receptionist
Location: 5-star hotel in Siem Reap, Cambodia

👤 Interviewer: Mr. Chan (Front Office Manager)

👩‍💼 Applicant: Srey Lin (Job Candidate)

Mr. Chan: Good morning. Please come in and have a seat.

Srey Lin: Good morning, sir. Thank you very much.

Mr. Chan: What is your full name?

Srey Lin: My name is Srey Lin Sok.

Mr. Chan: Where do you live?

Srey Lin: I live in Siem Reap, near the old market. I live with my family.

Mr. Chan: Did you study English?

Srey Lin: Yes. I studied English at ACE for two years. I also practiced speaking with guests at my old job.

Mr. Chan: That’s good. Tell me about your work experience.

Srey Lin: I worked at Angkor Smile Guesthouse for one year. I worked at the front desk. I checked in guests, gave room keys, answered emails, and helped with transport and tours. I also worked at a coffee shop before.

Mr. Chan: What time did you work?

Srey Lin: I worked from 2 PM to 10 PM. Sometimes I helped in the morning too.

Mr. Chan: Why do you want to work here at our hotel?

Srey Lin: Your hotel is very famous. I want to work in a big hotel with international guests. I want to learn more and grow my skills. I like to speak English and help people.

Mr. Chan: What are your strengths?

Srey Lin: I am friendly and polite. I always smile. I am good at talking with people. I also work hard and learn fast.

Mr. Chan: What is something you want to improve?

Srey Lin: I want to speak English better and learn new hotel systems. I also want to learn how to handle difficult situations better.

Mr. Chan: Do you know how to use a hotel system?

Srey Lin: I used one simple system before. It was called eZee. I want to learn Opera if possible.

Mr. Chan: Can you work morning, evening, and night shift?

Srey Lin: Yes. I can work flexible hours. I understand that hotels need people at all times.

Mr. Chan: What do you do if a guest complains?

Srey Lin: I stay calm and listen. I say “sorry” and try to understand the problem. Then I help if I can, or I call my manager if it is serious.

Mr. Chan: Very good. What do you like to do in your free time?

Srey Lin: I like to read English books, listen to music, and go for a walk. Sometimes I watch hotel videos on YouTube to learn more.

Mr. Chan: Do you have any questions for me?

Srey Lin: Yes. What kind of training do you give? And is there a chance to grow in the company?

Mr. Chan: We give two weeks of full training. We also have team meetings every week. And yes, we promote staff who do well.

Srey Lin: Thank you. That sounds great.

Mr. Chan: Thank you, Srey Lin. We will call you in two or three days.

Srey Lin: Thank you very much, sir. I hope I can work with your team. Have a good day!

####################

How do you like the interview?
Realistic?

20. Juni 2025

Kategorie: Allgemein

Why she loves working in tourism

Multiple choice, one answer correct:

Fill in the blanks, words below:

Correct version:

###################

Match the words with their meanings:Words:

Gap-fill sentences, fill in, words below:

Multiple choice:

—————————

Match the Word to the Definition

______________________True: 1,3,4,6,7,8,10,14

Gap-Fill Exercise:

Answers:

Match the word to its definition:

_________________Answers:

True / False Exercise :

_______________

Correct answers:

Example 1

Example 2

Example 3

Example 4

Example 5

Example 1

Example 2

Example 3

Example 4

Example 5

—————————

🧹 Housekeeping Staff

💡 What It Means

1️⃣ Before Arrival

2️⃣ Arrival

3️⃣ Check-In

4️⃣ Room Experience

5️⃣ During Stay

6️⃣ Problems

7️⃣ Check-Out

8️⃣ After Departure

⭐ Summary

A more detailed version:

1. Before Arrival

2. Arrival

3. Check-In

4. Room Experience

5. During Stay

6. Problems / Complaints

7. Check-Out

8. When the Guest Leaves

Guest Journey Cheat Sheet – A1 Level

1. Before Arrival

2. Arrival

3. Check-In

4. Room Experience

5. During Stay

6. Problems / Complaints

7. Check-Out

8. When the Guest Leaves

👤 Interviewer: Mr. Chan (Front Office Manager)

👩‍💼 Applicant: Srey Lin (Job Candidate)

Match the words with their meanings:

Words:

______________________
True: 1,3,4,6,7,8,10,14

_________________
Answers: