hoc et illud

Autor: wolfgang kugler

  • 🎄🧑🏻‍🎄🎁Christmas Eve – a tale -Christmas in Austria(text, exercises, present simple, A2)🎄🧑🏻‍🎄🎁

    It is Christmas Eve. Snow falls from the dark sky. The mountains are white and quiet. The forest is still. The air is cold and clean.

    In a small house on the mountain, a family is ready to go out. The lamp gives warm light. Mother puts bread in a cloth. Father takes the lantern. The children put on coats and hats. Everyone feels calm.

    They walk into the night. Snow is deep on the path. Their steps make a soft sound. The path goes down through the forest. Tall trees stand on both sides. Snow rests on the branches.

    No one speaks. The night feels peaceful. Far away, the church bell rings. The sound comes slowly through the cold air. It shows the way.

    Other people walk on the mountain too. Small lights move in the dark. All go to the same place.

    Soon the church appears. The windows shine with warm light. Inside, candles burn. People sit close together. They sing simple songs. The sound is gentle and warm.

    The story of the child is told. Everyone listens. Hearts feel quiet and full.

    After the service, they go outside. Snow still falls. The path home is white and clean. They walk back up the mountain. The night feels kind. The light stays with them.

    _________________________

    Vocabulary:


    an eve (Christmas Eve) – The day or evening before Christmas.
    a sky – The big space above us. It is blue in the day and dark with stars at night.
    a mountain – A very big and high hill.
    to be quiet – To not make noise. To be still and silent.
    a forest – A big place with many trees.
    bread – Food made from flour and water. We bake it.
    a cloth – A piece of fabric. We use it to clean or cover things.
    a lantern – A small light you can carry. It has glass around the light.
    a coat – A warm jacket for cold weather.
    to feel calm – To feel quiet and happy inside. No worry.
    a path – A small road for walking.
    a soft sound – A very quiet and nice sound.
    snow rests on branches – Snow sits quietly on tree branches.
    peaceful – Very calm and quiet. No problems.
    church bells ring – Big bells in a church make a loud „ding-dong“ sound.
    to appear – To come and be seen.
    to shine – To make light or be very bright.
    a candle – A stick of wax with a string inside. It makes light when it burns.
    to burn – To have fire and make light or heat.
    to be gently (gently) – In a soft and kind way.
    a service (church) – A meeting in church with prayers and songs.

    ################

    Answers:
    1m 2f 3h 4l 5j 6u 7b 8e 9g
    10n 11d 12k 13o 14p 15c 16r
    17a 18s 19i 20t 21q

    ______________________

    Correct answers:

    a sky – The big space above us. It is blue in the day and dark with stars at night.
    peaceful – Very calm and quiet. No problems.
    a candle – A stick of wax with a string inside. It makes light when it burns.
    a path – A small road for walking.
    bread – Food made from flour and water. We bake it.
    to appear – To come and be seen.
    a forest – A big place with many trees.
    to be quiet – To not make noise. To be still and silent.
    a coat – A warm jacket for cold weather.
    church bells ring – Big bells in a church make a loud „ding-dong“ sound.
    a lantern – A small light you can carry. It has glass around the light.
    snow rests on branches – Snow sits quietly on tree branches.
    to feel calm – To feel quiet and happy inside. No worry.
    a mountain – A very big and high hill.
    an eve (Christmas Eve) – The day or evening before Christmas.
    a cloth – A piece of fabric. We use it to clean or cover things.
    a soft sound – A very quiet and nice sound.
    to shine – To make light or be very bright.
    to burn – To have fire and make light or heat.
    a service (church) – A meeting in church with prayers and songs.
    to be gently (gently) – In a soft and kind way.

    ##################

    True or false:

    1. Snow continues to fall after the church service ends.
    2. The mother packs bread in a wooden basket.
    3. The father carries a lantern when they leave.
    4. The night is described as peaceful and kind.
    5. The children refuse to go outside because it is too cold.
    6. Other people on the mountain carry small lights.
    7. Inside the church, people sit close together and sing.
    8. The family walks through a forest covered in snow.
    9. The forest is loud and full of animals.
    10. Church bells ring far away in the night.
    11. The family stays inside the church until morning.
    12. The mother puts bread in a cloth.
    13. The children put on coats and hats.
    14. The story takes place on a warm summer evening.

    ______________

    True:
    1,3,4,6,7,8,1012,13
    ______________

    Correct version:

    Snow continues to fall after the church service ends.

    The mother packs bread in a wooden basket. True is: The mother puts bread in a cloth.

    The father carries a lantern when they leave.

    The night is described as peaceful and kind.

    The children refuse to go outside because it is too cold. True is: The children put on coats and hats and go outside calmly.

    Other people on the mountain carry small lights.

    Inside the church, people sit close together and sing.

    The family walks through a forest covered in snow.

    The forest is loud and full of animals. True is: The forest is still and quiet.

    Church bells ring far away in the night.

    The family stays inside the church until morning. True is: After the service, the family goes outside.

    The mother puts bread in a cloth.

    The children put on coats and hats.

    The story takes place on a warm summer evening. True is: The story takes place on a cold winter night with snow.

    ###########

    Mulitple choice, one answer correct:

    1. What does the father carry?
      a) Lantern
      b) Bread
      c) Hat
    2. How is the forest described?
      a) Still and quiet
      b) Loud and noisy
      c) Dark and scary
    3. What does the mother take with her?
      a) Candle
      b) Bread in a cloth
      c) Lantern
    4. How is the path to the church?
      a) Rocky
      b) Deep with snow
      c) Muddy
    5. What do other people carry on the mountain?
      a) Lanterns
      b) Small lights
      c) Bags
    6. What sound is heard far away in the night?
      a) Dog barking
      b) Wind
      c) Church bell
    7. How are the church windows?
      a) Shine with warm light
      b) Dark
      c) Broken
    8. What do people do inside the church?
      a) Sit alone
      b) Run around
      c) Sing and sit close together
    9. How does the family feel after the church?
      a) Hungry
      b) Excited
      c) Calm and peaceful
    10. What is the season in the story?
      a) Summer
      b) Winter
      c) Spring
    11. How do the children dress before going outside?
      a) Put on coats and hats
      b) Wear summer clothes
      c) Take no clothes
    12. What rests on the branches of the trees?
      a) Leaves
      b) Flowers
      c) Snow
    13. How is the night described as they walk?
      a) Dark and scary
      b) Peaceful and kind
      c) Noisy
    14. Who sits close together inside the church?
      a) The family only
      b) People
      c) Nobody
    15. How do the steps sound on the snowy path?
      a) Soft
      b) Loud
      c) Silent

    _______________

    Answers:

    1a, 2a, 3b, 4b, 5b, 6c,
    7a, 8c, 9c, 10b, 11a,
    12c, 13b, 14b, 15a

    ______________

    Correct version:

    1. What does the father carry? – a) Lantern
    2. How is the forest described? – a) Still and quiet
    3. What does the mother take with her? – b) Bread in a cloth
    4. How is the path to the church? – b) Deep with snow
    5. What do other people carry on the mountain? – b) Small lights
    6. What sound is heard far away in the night? – c) Church bell
    7. How are the church windows? – a) Shine with warm light
    8. What do people do inside the church? – c) Sing and sit close together
    9. How does the family feel after the church? – c) Calm and peaceful
    10. What is the season in the story? – b) Winter
    11. How do the children dress before going outside? – a) Put on coats and hats
    12. What rests on the branches of the trees? – c) Snow
    13. How is the night described as they walk? – b) Peaceful and kind
    14. Who sits close together inside the church? – b) People
    15. How do the steps sound on the snowy path? – a) Soft

    ###################

    Fill in, words below:

    still –
    path – lantern –
    sing – church – coats –
    shine – clean – snow – dark – mountains
    – bread – snowy –
    lights

    Snow falls from the __________ sky.

    The __________ are white and quiet.

    The forest is __________ .

    The air is cold and __________.

    The mother puts _________ in a cloth.

    The father takes the __________.

    The children put on __________ and hats.

    The family walks down the __________ path.

    Tall trees stand on both sides of the ________.

    __________ rests on the branches.

    Far away, the __________ bell rings.

    Other people carry small __________ on the mountain.

    The church windows __________with warm light.

    Inside, people ________ simple songs.

    ——————————

    Correct version:

    1. Snow falls from the dark sky.
    2. The mountains are white and quiet.
    3. The forest is still.
    4. The air is cold and clean.
    5. The mother puts bread in a cloth.
    6. The father takes the lantern.
    7. The children put on coats and hats.
    8. The family walks down the snowy path.
    9. Tall trees stand on both sides of the path.
    10. Snow rests on the branches.
    11. Far away, the church bell rings.
    12. Other people carry small lights on the mountain.
    13. The church windows shine with warm light.
    14. Inside, people sing simple songs.

    ################

    Appendix:

    The Christmas tree is a popular symbol of Christmas.
    Long ago, people in Europe used evergreen trees in winter to show life and hope.
    In the 16th century, German Christians started putting trees in their homes and decorating them with apples, candles, and small gifts.
    A famous story says that Martin Luther added candles to a tree to look like stars.
    In the 19th century, Queen Victoria and Prince Albert made Christmas trees popular in Britain.
    German immigrants brought the tradition to the United States, and it spread quickly.
    Today, Christmas trees are decorated with lights, ornaments, and stars. They are a symbol of joy, family, and celebration during the Christmas season.
    ______________________
    popular – liked by many people

    evergreen trees – trees that have green leaves all year

    hope – a feeling that good things will happen

    to decorate – to make something look nice

    a candle – a stick that gives light when it burns

    a gift – something you give to someone

    to add – to put something with something else

    a star – a bright thing in the sky at night

    an immigrant – a person who moves to another country

    to spread – to put something over a surface or share it with others

    an ornament – a small thing used to make something beautiful

    joy – a feeling of happiness

    a celebration – a special event for something happy

    a season – one part of the year (like winter, summer, spring, or autumn)

  • 🐳Clothes, part 2/2, 67-74 🐳 (A1, beginner)

    • short answers

    Vocabulary:

    english_german_a1_vocabularyHerunterladen

    Short answers, basics:

    Example SentenceYesNo
    I learn the alphabet.Yes, I do.No, I don’t.
    You read a book.Yes, you do.No, you don’t.
    He learns English.Yes, he does.No, he doesn’t.
    She watches cartoons.Yes, she does.No, she doesn’t.
    It helps us learn English.Yes, it does.No, it doesn’t.
    We use apps like Duolingo.Yes, we do.No, we don’t.
    You read a newspaper.Yes, you do.No, you don’t.
    They make holidays.Yes, they do.No, they don’t.
    QuestionYesNo
    Do I learn the alphabet?Yes, I do.No, I don’t.
    Do you read books?Yes, you do.No, you don’t.
    Does he learn English?Yes, he does.No, he doesn’t.
    Does she watch cartoons?Yes, she does.No, she doesn’t.
    Does it help us learn English?Yes, it does.No, it doesn’t.
    Do we use apps like Duolingo?Yes, we do.No, we don’t.
    Do you read a newspaper?Yes, you do.No, you don’t.
    Do they make holidays?Yes, they do.No, they don’t.
    QuestionYesNo
    Am I big?Yes, I am.No, I am not.
    Are you big?Yes, you are.No, you aren’t.
    Is he big?Yes, he is.No, he isn’t.
    Is she big?Yes, she is.No, she isn’t.
    Is it big?Yes, it is.No, it isn’t.
    Are we big?Yes, we are.No, we aren’t.
    Are you big?Yes, you are.No, you aren’t.
    Are they big?Yes, they are.No, they aren’t.

    ##################

    Tom, a young boy

    Tom is a boy.
    He goes to school.
    He wakes up early.
    He puts on his trousers and a blue sweater.
    He wears a white shirt under the sweater.
    Then he puts on his shoes and a black belt.
    Tom likes to wear his jacket.
    He takes his cap.
    He feels happy and comfortable.

    ____________________

    Short answers:

    Tom is a boy. => Yes, he is.
    Tom is a girl. => No, he isn’t.

    1. He goes to school. =>____________________

    2. He wakes up late. =>____________________

    3. He puts on a red sweater. =>____________________

    4. He puts on his shoes. =>____________________

    5. He puts on his red belt. =>____________________

    6. He takes his hat. =>____________________

    7. He feels unhappy. =>____________________

    8. He ffels comfortable. =>____________________

    —————————-

    Correct answers:

    1. Yes, he does. 2. No, he doesn’t. 3. No, he doesn’t. 4. Yes, he does. 5. No, he doesn’t. 6. No, he doesn’t. 7. No, he doesn’t. 8. Yes, he does.

    #############

    Oum is Tom’s friend.
    On a school day, she wears a pink blouse and black tights.
    She puts on a gray skirt and her brown boots because it is cold.
    She likes to wear her blue jacket.

    On the weekend Tom wears a hoodie and trainers.
    Sometimes he wears a cape when he plays.
    At night, he wears pyjamas.
    __________________

    True or false:

    1. Oum is John’s friend.
    2. Oum wears a pink blouse.
    3. She wears blue tights.
    4. She puts on a gray skirt.
    5. She puts on black boots.
    6. She puts on boots because it is cold.
    7. She likes to wear her pink jacket.
    8. On Fridays Tom wears a hoodie.
    9. Tom wears trainers.
    10. He always wears a cape.
    11. He wears pyjamas in school.

    ___________________

    True: 2, 4, 6, 9,

    ___________________

    Now you answer as shown:

    1. Oum is John’s friend.

      YOU WRITE – if false:

      No, she isn’t. Oum is Tom’s friend.

    ___________________

    Correct answers:
    1. No, she isn’t. Oum is Tom’s friend.
    2. Yes, she does.
    3. No, she doesn’t. She wears black tights.
    4. Yes, she does.
    5. No, she doesn’t. She puts on brown boots.
    6. Yes, she does.
    7. No, she doesn’t. She likes to wear her blue jacket.
    8. No, he doesn’t. On the weekend he wears a hoodie.
    9. Yes, he does.
    10. No, he doesn’t. Sometimes he wears a cape.
    11. No, he doesn’t. He wears pyjamas at night.

    #############

    A story:

    George plays football, likes pizza, drinks tea.
    Sue loves football, sweet cakes, and jeans.
    Patrick likes red caps, black shoes, burgers.
    __________________

    Tim: Hello, Veronika. I have some questions.
    Veronika: OK.

    Tim: Does George play football?
    Veronika: [YOU WRITE:] Yes, he does.

    Tim: Does George like burgers?
    Veronika: ______________

    Tim: Does George like pizza?
    Veronika: ______________

    Tim: Does George drink milk?
    Veronika: ______________

    Tim: Does Sue love football?
    Veronika: ______________

    Tim: Does Sue like jeans?
    Veronika: ______________

    Tim: Does Sue like tea?
    Veronika: ______________

    Tim: Does Sue like burgers?
    Veronika: ______________

    Tim: Does Patrick like red caps?
    Veronika: ______________

    Tim: Does Patrick like black shoes?
    Veronika: ______________

    Tim: Does Patrick like football?
    Veronika: ______________

    Tim: Does Patrick drink tea?
    Veronika: ______________

    ——————————

    Correct version:

    Tim: Hello, Veronika. I have some questions.
    Veronika: OK.

    Tim: Does George play football?
    Veronika: Yes, he does.

    Tim: Does George like burgers?
    Veronika: No, he doesn’t.

    Tim: Does George like pizza?
    Veronika: Yes, he does.

    Tim: Does George drink milk?
    Veronika: No, he doesn’t.

    Tim: Does Sue love football?
    Veronika: Yes, she does.

    Tim: Does Sue like jeans?
    Veronika: Yes, she does.

    Tim: Does Sue like tea?
    Veronika: No, she doesn’t.

    Tim: Does Sue like burgers?
    Veronika: No, she doesn’t.

    Tim: Does Patrick like red caps?
    Veronika: Yes, he does.

    Tim: Does Patrick like black shoes?
    Veronika: Yes, he does.

    Tim: Does Patrick like football?
    Veronika: No, he doesn’t.

    Tim: Does Patrick drink tea?
    Veronika: No, he doesn’t.

    ##############

    A story:

    Maria is in her room.
    She wants to get dressed.

    First, Maria puts on a T-shirt.
    Then she puts on jeans.
    She puts on a green sweater.
    It is warm and nice.

    Maria looks at her bed.
    There is a yellow dress and an orange dress.
    She does not wear the dress today.

    Maria puts on socks and shoes.
    She puts on a scarf.
    It is cold outside.

    Maria looks in the mirror.
    She is happy.
    She is ready to go out.

    ____________________

    True or false

    1. Maria is in her room.
    2. She wears the yellow dress today.
    3. Maria is happy when she looks in the mirror.
    4. Maria puts on a red sweater.
    5. First, Maria puts on a T-shirt.
    6. She puts on jeans.
    7. She is in the kitchen.
    8. She does not wear a dress today.
    9. It is hot outside.
    10. She puts on a scarf.
    11. She goes back to bed after getting dressed.
    12. Maria is sad when she looks in the mirror.

    ____________________

    True: 1,3,5,6,8,10

    ____________________

    Correct version:

    Maria is in her room.

    She wears the yellow dress today. True is: She does not wear a dress today.

    Maria is happy when she looks in the mirror.

    Maria puts on a red sweater. True is: She puts on a green sweater.

    First, Maria puts on a T-shirt.

    She puts on jeans.

    She is in the kitchen. True is: She is in her room.

    She does not wear a dress today.

    It is hot outside. True is: It is cold outside.

    She puts on a scarf.

    She goes back to bed after getting dressed. True is: She is ready to go out.

    Maria is sad when she looks in the mirror. True is: Maria is happy when she looks in the mirror.

    ##################

    Provide short answers:

    1. Maria is in her room.

      YOU WRITE:
      Yes, she is.
    2. She wears the yellow dress today.
      __________________________________
    3. Maria is happy when she looks in the mirror.
      __________________________________
    4. Maria puts on a red sweater.
      __________________________________
    5. First, Maria puts on a T-shirt.
      __________________________________
    6. She puts on jeans.
      __________________________________
    7. She is in the kitchen.
      __________________________________
    8. She does not wear a dress today.
      __________________________________
    9. It is hot outside.
      __________________________________
    10. She puts on a scarf.
      __________________________________
    11. She goes back to bed after getting dressed.
      __________________________________
    12. Maria is sad when she looks in the mirror.
      __________________________________

    ————————-

    Correct answers:

    1. Maria is in her room. → Yes, she is.
    2. She wears the yellow dress today. → No, she doesn’t.
    3. Maria is happy when she looks in the mirror. → Yes, she is.
    4. Maria puts on a red sweater. → No, she doesn’t.
    5. First, Maria puts on a T-shirt. → Yes, she does.
    6. She puts on jeans. → Yes, she does.
    7. She is in the kitchen. → No, she isn’t.
    8. She does not wear a dress today. → Yes, she doesn’t.
    9. It is hot outside. → No, it isn’t.
    10. She puts on a scarf. → Yes, she does.
    11. She goes back to bed after getting dressed. → No, she doesn’t.
    12. Maria is sad when she looks in the mirror. → No, she isn’t.

  • 🎁🧑🏻‍🎄🎄Christmas – December 24, or December 25? (A1, present simple)🎄🧑🏻‍🎄🎁

    Christmas in Europe and the USA

    Christmas is a popular holiday in many countries. In Europe, Christmas is often celebrated on December 24th, the evening before Christmas Day. People have a big family dinner. They give gifts and enjoy time together. In some countries, there are Christmas markets, lights, and decorations. Many people go to church. Children enjoy traditions like Saint Nicholas or nativity scenes.

    In the USA, Christmas is celebrated on December 25th. People wake up in the morning to open presents from Santa Claus. Families have special meals and spend time together. Houses and streets have many lights and decorations. People also have parties with friends and neighbors. Shopping and gifts are very important.

    Even if people are not Christian, they can celebrate Christmas for fun and family time. Christmas brings people together. In Europe, the evening of December 24th is special, while in the USA, December 25th is the main day. Both places celebrate with love, joy, and happiness.

    __________________

    Vocabulary:

    • A country – a place where people live with the same government [the group of people who make rules and take care of a country].
    • To celebrate – to do something special because of an event or holiday.
    • A gift – something you give to someone to show love or friendship.
    • To enjoy time together – to like being with friends or family.
    • A Christmas market – a place with shops, food, and lights at Christmas.
    • To go to church – to visit a building to pray or for religious events.
    • To enjoy traditions – to like doing the same activities every year.
    • Nativity scenes – models or pictures of the birth of Jesus.
    • To wake up – to stop sleeping and open your eyes in the morning.
    • To open presents – to take gifts out of wrapping paper.
    • A neighbor – a person who lives near you.
    • For fun – to do something to enjoy yourself.
    • Family time – time spent with your parents, children, or relatives.
    • Joy – a feeling of great happiness.
    • Happiness – a feeling of being happy or content.

    ###############

    Match the word/s with the correct definition:

    1. A country
    2. To celebrate
    3. A gift
    4. To enjoy time together
    5. A Christmas market
    6. To go to church
    7. To enjoy traditions
    8. Nativity scenes
    9. To wake up
    10. To open presents
    11. A neighbor
    12. For fun
    13. Family time
    14. Joy
    15. Happiness
    16. Government


    Definitions:

    a. Something you give to someone to show love or friendship
    b. A feeling of being happy or content
    c. To do something special because of an event or holiday
    d. People who live near you
    e. Time spent with your parents, children, or relatives
    f. To stop sleeping and open your eyes in the morning
    g. A place where people live with the same rules and leaders
    h. To like being with friends or family
    i. A feeling of great happiness
    j. To take gifts out of wrapping paper
    k. A place with shops, food, and lights at Christmas
    l. To visit a building to pray or for religious events
    m. To like doing the same activities every year
    n. Models or pictures of the birth of Jesus
    o. To do something to enjoy yourself
    p. The group of people who make rules and take care of a country

    ____________________
    Answers:
    1→g, 2→c, 3→a, 4→h, 5→k,
    6→l, 7→m, 8→n, 9→f, 10→j, 11→d,
    12→o, 13→e, 14→i, 15→b, 16→p

    ___________________
    Correct version:

    A country – a place where people live with the same government
    To celebrate – to do something special because of an event or holiday
    A gift – something you give to someone to show love or friendship
    To enjoy time together – to like being with friends or family
    A Christmas market – a place with shops, food, and lights at Christmas
    To go to church – to visit a building to pray or for religious events
    To enjoy traditions – to like doing the same activities every year
    Nativity scenes – models or pictures of the birth of Jesus
    To wake up – to stop sleeping and open your eyes in the morning
    To open presents – to take gifts out of wrapping paper
    A neighbor – a person who lives near you
    For fun – to do something to enjoy yourself
    Family time – time spent with your parents, children, or relatives
    Joy – a feeling of great happiness
    Happiness – a feeling of being happy or content
    Government – the group of people who make rules and take care of a country

    #################

    Multiple-choice, one answer correct:

    1. A country
    a. people who live near you
    b. to take gifts out of paper
    c. a place with rules

    2. To celebrate
    a. to like being with friends
    b. to do something special
    c. to feel happy

    3. A gift
    a. something you give
    b. a place with shops
    c. to stop sleeping

    4. To enjoy time together
    a. to like being with friends
    b. to do something fun
    c. to visit a building

    5. A Christmas market
    a. time with your family
    b. a place with shops
    c. models of Jesus’ birth

    6. To go to church
    a. to stop sleeping
    b. something you give
    c. to visit a building to pray

    7. To enjoy traditions
    a. to feel happy
    b. to do the same things every year
    c. to open presents

    8. Nativity scenes
    a. a place with leaders
    b. people who make rules
    c. models of Jesus’ birth

    9. To wake up
    a. to start the day
    b. to feel happy
    c. to open your eyes

    10. To open presents
    a. to enjoy your gifts
    b. to like being with friends
    c. to take gifts out of paper

    11. A neighbor
    a. a person who lives near you
    b. to feel happy
    c. to visit a building

    12. For fun
    a. to do something to enjoy yourself
    b. something you give
    c. to feel happy

    13. Family time
    a. a place with shops
    b. time with your parents or children
    c. to spend time together

    14. Joy
    a. to enjoy life
    b. to do something special
    c. a feeling of happiness

    15. Happiness
    a. to like doing the same things every year
    b. to feel good
    c. a feeling of content [feeling happy and satisfied]

    16. Government
    a. people who make rules
    b. a place with leaders
    c. to like being with friends

    ______________________

    Answers:

    1c 2b 3a 4a 5b 6c 7b 8c 9c
    10c 11a 12a 13b 14c 15c 16a
    ______________________

    Correct version:

    A country – a place with rules

    To celebrate – to do something special

    A gift – something you give

    To enjoy time together – to like being with friends

    A Christmas market – a place with shops

    To go to church – to visit a building to pray

    To enjoy traditions – to do the same things every year

    Nativity scenes – models of Jesus’ birth

    To wake up – to open your eyes

    To open presents – to enjoy your gifts

    A neighbor – a person who lives near you

    For fun – to do something to enjoy yourself

    Family time – time with your parents or children

    Joy – a feeling of happiness

    Happiness – a feeling of content

    Government – people who make rules

    ##############

    Fill in, words below:

    market – presents – country – joy –
    traditions – gift – nativity – visit –
    enjoy – celebrate –
    church -wake up

    1. I live in a __________ with many people.
    2. Every year we __________ Christmas with my family.
    3. I have a __________ for my best friend at school.
    4. I __________ time with my family in the evening.
    5. We go to the Christmas __________ to see lights and food.
    6. On Sunday, I go to __________ with my parents.
    7. I like Christmas __________ like singing and eating together.
    8. I see __________ scenes in my home and at the market.
    9. I __________ early on Christmas morning and feel happy.
    10. I open __________ with my family after breakfast.
    11. My neighbor comes to __________ us and we talk a lot.
    12. Family time brings __________ and makes me feel happiness.

    ____________________

    Correct version:

    1. I live in a country with many people.
    2. Every year we celebrate Christmas with my family.
    3. I have a gift for my best friend at school.
    4. I enjoy time with my family in the evening.
    5. We go to the Christmas market to see lights and food.
    6. On Sunday, I go to church with my parents.
    7. I like Christmas traditions like singing and eating together.
    8. I see nativity scenes in my home and at the market.
    9. I wake up early on Christmas morning and feel happy.
    10. I open presents with my family after breakfast.
    11. My neighbor comes to visit us and we talk a lot.
    12. Family time brings joy and makes me feel happiness.

    ################

    True or false:

    1. A neighbor is a person who lives far away.
    2. To open presents means to take gifts out of paper.
    3. To wake up means to open your eyes in the morning.
    4. A Christmas market is a place with shops and food.
    5. Family time gives joy and happiness.
    6. A gift is something you give to someone.
    7. We go to church to eat food.
    8. To enjoy traditions means to do the same things every year.
    9. A country is a place where people live.
    10. We celebrate Christmas by sleeping all day.
    11. To enjoy time together means to like being with friends or family.
    12. Nativity scenes are pictures of animals only.

    ________________________
    Answers:
    1F 2T 3T 4T 5T 6T 7F
    8T 9T 10F 11T 12F

    ________________________

    Correct version:

    1. A neighbor is a person who lives far away. True is: A neighbor is a person who lives near you.
    2. To open presents means to take gifts out of paper.
    3. To wake up means to open your eyes in the morning.
    4. A Christmas market is a place with shops and food.
    5. Family time gives joy and happiness.
    6. A gift is something you give to someone.
    7. We go to church to eat food. True is: We go to church to pray.
    8. To enjoy traditions means to do the same things every year.
    9. A country is a place where people live.
    10. We celebrate Christmas by sleeping all day. True is: We celebrate Christmas with family and fun.
    11. To enjoy time together means to like being with friends or family.
    12. Nativity scenes are pictures of animals only. True is: Nativity scenes are models of the birth of Jesus.

    #################

    Fill in:

    1. I like to _________ time with my family.
      a. enjoy
      b. wake up
      c. give
    2. Every year we _________ Christmas with friends and family.
      a. gift
      b. celebrate
      c. neighbor
    3. I have a _________ for my friend.
      a. country
      b. joy
      c. gift
    4. We go to the _________ to pray on Sunday.
      a. market
      b. neighbor
      c. church
    5. A _________ is a person who lives near you.
      a. neighbor
      b. government
      c. happiness
    6. I wake up early on Christmas morning to _________ my presents.
      a. enjoy
      b. open
      c. celebrate
    7. Nativity scenes are _________ of the birth of Jesus.
      a. neighbors
      b. gifts
      c. models
    8. We like to go to the Christmas _________ to see lights and food.
      a. family time
      b. happiness
      c. market
    9. _________ is a feeling of great happiness.
      a. gift
      b. joy
      c. country
    10. The _________ makes rules for the country.
      a. neighbor
      b. government
      c. Christmas

    ____________________

    Correct version:

    1. I like to enjoy time with my family.
    2. Every year we celebrate Christmas with friends and family.
    3. I have a gift for my friend.
    4. We go to the church to pray on Sunday.
    5. A neighbor is a person who lives near you.
    6. I wake up early on Christmas morning to open my presents.
    7. Nativity scenes are models of the birth of Jesus.
    8. We like to go to the Christmas market to see lights and food.
    9. Joy is a feeling of great happiness.
    10. The government makes rules for the country.

    ##############

    Unscramble the words – which phrase are we looking for?

    ###############

    Fill in, words below:

    feel – church – celebrate – family –
    presents – market –
    nativity – brothers

    I __________ Christmas with my family every year. I wake up early on Christmas morning and open my __________. I enjoy time together with my parents and _________. We eat a big meal and sometimes go to __________ to pray. I like Christmas traditions and look at __________ scenes. We sometimes go to the Christmas __________ and see lights and food. I give gifts to my friends and neighbors. Christmas makes me __________ joy and happiness. It is a very special day for my __________ and me.

    ——————————–

    Correct version:

    I celebrate Christmas with my family every year. I wake up early on Christmas morning and open my presents. I enjoy time together with my parents and brothers. We eat a big meal and sometimes go to church to pray. I like Christmas traditions and look at nativity scenes. We sometimes go to the Christmas market and see lights and food. I give gifts to my friends and neighbors. Christmas makes me feel joy and happiness. It is a very special day for my family and me.

    ###################

    Now tell about Akaiko, and how she celebrates Christmas.

    Start with

    >>>>>>>>    Akaiko celebrates Christmas with her family………

    make all changes necessary!

    I celebrate Christmas with my family every year. I wake up early on Christmas morning and open my presents. I enjoy time together with my parents and brothers. We eat a big meal and sometimes go to church to pray. I like Christmas traditions and look at nativity scenes. We sometimes go to the Christmas market and see lights and food. I give gifts to my friends and neighbors. Christmas makes me feel joy and happiness. It is a very special day for my family and me.

    ________________

    Correct version:

    Akaiko celebrates Christmas with her family every year. She wakes up early on Christmas morning and opens her presents. She enjoys time together with her parents and brothers. They eat a big meal and sometimes go to church to pray. Akaiko likes Christmas traditions and looks at nativity scenes. They sometimes go to the Christmas market and see lights and food. She gives gifts to her friends and neighbors. Christmas makes her feel joy and happiness. It is a very special day for her family and Akaiko.

    Bonustext (A2)

    Christmas was not always celebrated with a tree and presents. These traditions started slowly over many years.

    The Christmas tree began in Germany in the late 1400s and 1500s. People used evergreen trees because they stayed green in winter. At first, trees were decorated with apples, nuts, and candles. In 1605, there is a written record of a Christmas tree in a home in Strasbourg. During the 1800s, the tradition spread to other countries in Europe. It became very popular in Britain after Queen Victoria and her husband Prince Albert showed a Christmas tree in the royal family. Later, the tradition spread to North America.

    The tradition of giving presents is older. It comes from the story of the Wise Men, who gave gifts to baby Jesus. In the Middle Ages, people often gave gifts on St. Nicholas’ Day in early December, not on Christmas Day. Over time, gift-giving moved to Christmas Eve or Christmas Day.

    By the 19th century, families began to celebrate Christmas with both a tree and presents together. This is when Christmas started to look like it does today.

  • 🥳👄Your Personal New Year Reset in Hospitality, part 7/7 (A2)🥳👄

    • Simple New Year Exercise

    My New Year Reflection for Hospitality Work

    Last year I learned that I work best when I help guests directly. I see what I do well and what makes me tired. I learned that talking clearly, giving advice, and being calm helps guests feel happy. I also learned that I need to improve some skills, like using systems and offering extras.

    This year I will stop saying “yes” to everything and feeling too tired. I will focus on my main skills and give guests the best experience I can. I will also practice saying, “I will check and tell you later,” to protect my energy.

    My word for the year is Balance. I want to balance work and rest. Every week I will do one small habit, like taking one day for myself or learning a new skill. This helps me grow and stay calm and professional.

    ______________________

    Vocabulary:

    1. A reflection – thinking about what happened before.
    2. To give advice – to tell someone what they can do.
    3. To be calm – to stay quiet and not angry or worried.
    4. To improve skills – to get better at something.
    5. To offer extras – to give more than usual.
    6. To focus on a main skill – to pay attention to one important skill.
    7. An experience – something that happens to you.
    8. To practice – to do something many times to get better.
    9. To protect one’s energy – to take care of yourself and not get too tired.
    10. To balance – to keep things fair or equal, like work and rest.
    11. A habit – something you do often, usually every day.
    12. To grow – to get better or stronger.
    13. To stay professional – to work well and behave in the right way at work.

    ______________________

    Hospitality_New_Year_PlanHerunterladen

    ______________________

    Match the words to the correct definition:

    Words:

    1. Reflection
    2. To give advice
    3. To be calm
    4. To improve skills
    5. To offer extras
    6. To focus on a main skill
    7. Experience
    8. To practice
    9. To protect one’s energy
    10. To balance
    11. Habit
    12. To grow
    13. To stay professional


    Definitions:

    A. To do something many times to get better
    B. To keep things fair or equal
    C. To take care of yourself and not get too tired
    D. Something that happens to you
    E. To pay attention to one important skill
    F. To tell someone what they can do
    G. To get better or stronger
    H. Thinking about what happened before
    I. To give more than usual
    J. Something you do often, usually every day
    K. To stay quiet and not angry or worried
    L. To work well and behave in the right way at work
    M. To get better at something

    ______________________

    Answers:
    1-H, 2-F, 3-K, 4-M, 5-I, 6-E,
    7-D, 8-A, 9-C, 10-B,
    11-J, 12-G, 13-L

    ______________________

    Correct version:

    1. Reflection – thinking about what happened before
    2. To give advice – to tell someone what they can do
    3. To be calm – to stay quiet and not angry or worried
    4. To improve skills – to get better at something
    5. To offer extras – to give more than usual
    6. To focus on a main skill – to pay attention to one important skill
    7. Experience – something that happens to you
    8. To practice – to do something many times to get better
    9. To protect one’s energy – to take care of yourself and not get too tired
    10. To balance – to keep things fair or equal
    11. Habit – something you do often, usually every day
    12. To grow – to get better or stronger
    13. To stay professional – to work well and behave in the right way at work

    ################

    Write the correct word/s – from list of vocabularies!

    1. What is something that happens to you?

      YOU WRITE:
      an experience
    1. What is thinking about what happened before?
    1. What is to pay attention to one important skill?
    1. What is to take care of yourself and not get too tired?
    1. What is to work well and behave in the right way at work?
    1. What is to get better or stronger?
    1. What is to stay quiet and not angry or worried?
    1. What is to tell someone what they can do?
    1. What is to give more than usual?
    1. What is something you do often, usually every day?
    1. What is to do something many times to get better?
    1. What is to get better at something?
    1. What is to keep things fair or equal?

    ___________________

    Correct answers:

    1. What is something that happens to you?
      Answer: Experience
    2. What is thinking about what happened before?
      Answer: Reflection
    3. What is to pay attention to one important skill?
      Answer: To focus on a main skill
    4. What is to take care of yourself and not get too tired?
      Answer: To protect one’s energy
    5. What is to work well and behave in the right way at work?
      Answer: To stay professional
    6. What is to get better or stronger?
      Answer: To grow
    7. What is to stay quiet and not angry or worried?
      Answer: To be calm
    8. What is to tell someone what they can do?
      Answer: To give advice
    9. What is to give more than usual?
      Answer: To offer extras
    10. What is something you do often, usually every day?
      Answer: Habit
    11. What is to do something many times to get better?
      Answer: To practice
    12. What is to get better at something?
      Answer: To improve skills
    13. What is to keep things fair or equal?
      Answer: To balance

    #####################

    True or false:

    1. To protect one’s energy means to take care of yourself and not get too tired.
    2. Habit is something you do once in a while.
    3. To be calm means to stay quiet and not angry or worried.
    4. To improve skills means to get worse at something.
    5. Experience is something that happens to you.
    6. To focus on a main skill means to pay attention to one important skill.
    7. Reflection means thinking about what happened before.
    8. To practice means to do something many times to get better.
    9. To give advice means to tell someone what they can do.
    10. To stay professional means to behave well at work.
    11. To offer extras means to give less than usual.
    12. To grow means to get better or stronger.
    13. To balance means to keep things fair or equal.
    14. To protect one’s energy means to work nonstop without rest.

    ________________

    Answers:
    1-T, 2-F, 3-T, 4-F, 5-T, 6-T,
    7-T, 8-T, 9-T, 10-F, 11-F,
    12-T, 13-T, 14-F
    ________________

    Correct version:

    1. To protect one’s energy means to take care of yourself and not get too tired.
    2. Habit is something you do once in a while. True is: Habit is something you do often, usually every day.
    3. To be calm means to stay quiet and not angry or worried.
    4. To improve skills means to get worse at something. True is: To improve skills means to get better at something.
    5. Experience is something that happens to you.
    6. To focus on a main skill means to pay attention to one important skill.
    7. Reflection means thinking about what happened before.
    8. To practice means to do something many times to get better.
    9. To give advice means to tell someone what they can do.
    10. To stay professional means to behave well at work. True is: To stay professional means to work well and behave in the right way at work.
    11. To offer extras means to give less than usual. True is: To offer extras means to give more than usual.
    12. To grow means to get better or stronger.
    13. To balance means to keep things fair or equal.
    14. To protect one’s energy means to work nonstop without rest. True is: To protect one’s energy means to take care of yourself and not get too tired.

    ###############

    Fill in, words below:

    teamwork – experience – better – breaks –
    life – focus – career – guests –
    reflection – safe – notes –
    teaches

    1. Every day, I try to practice my guest greeting to get __________.
    2. When I __________ on a main skill, I can help guests faster.
    3. __________ helps me understand what I did well last week.
    4. Giving advice to colleagues makes __________ easier.
    5. I stay professional even when __________ are difficult.
    6. Protecting my energy means taking __________ when I feel tired.
    7. Being calm helps guests feel welcome and __________.
    8. I offer extras, like local tips, to make the guest__________ special.
    9. Developing my skills slowly helps me grow in my __________.
    10. A habit of writing __________ every day improves my memory.
    11. Balance is important between work and personal __________ .
    12. Every experience, good or bad, __________ me something useful.

    ___________________

    Correct version:

    1. Every day, I try to practice my guest greeting to get better.
    2. When I focus on a main skill, I can help guests faster.
    3. Reflection helps me understand what I did well last week.
    4. Giving advice to colleagues makes teamwork easier.
    5. I stay professional even when guests are difficult.
    6. Protecting my energy means taking breaks when I feel tired.
    7. Being calm helps guests feel welcome and safe.
    8. I offer extras, like local tips, to make the guest experience special.
    9. Developing my skills slowly helps me grow in my career.
    10. A habit of writing notes every day improves my memory.
    11. Balance is important between work and personal life.
    12. Every experience, good or bad, teaches me something useful.

    ################

  • 🥳👄Your Personal New Year Reset in Hospitality, part 6/7 (A2)🥳👄

    • Learn With a Clear Plan

    Learning with a clear plan means choosing one thing to learn this year. In tourism and hospitality, work is busy and sometimes stressful. If I try to learn many skills, I can feel tired and confused. When I choose one skill, I can focus better, use it fast, and see good results.

    1. Guest Behavior

    If I choose guest behavior, I learn why guests act in different ways. Some guests are tired, nervous, or unhappy. I learn to watch how they speak and act. This helps me understand them and stay calm.

    2. Handling Complaints

    If I choose handling complaints, I learn simple steps to solve problems. I listen, say sorry, and try to help. This makes guests feel heard and reduces stress.

    3. Basic Pricing

    If I choose basic pricing, I learn how to talk about prices clearly. I explain what the guest gets for the price. This helps me feel more confident.

    4. Storytelling

    If I choose storytelling, I learn short stories about places or culture. These stories make the visit more interesting and friendly.

    5. Digital Tools

    If I choose digital tools, I learn how to use reviews, systems, and social media. This helps me save time and give better service.

    Learning one thing well helps me grow at work.

    ###################

    Vocabulary:

    • to be stressful: to make you feel tired, nervous, or worried
    • to learn skills: to learn how to do something well
    • to be confused: to not understand something
    • to choose a skill: to pick one thing to learn or do
    • guest behavior: how guests act and speak
    • to stay calm: to feel relaxed and not angry
    • handling complaints: listening to problems and helping guests
    • to feel heard: to feel that someone listens to you
    • to explain: to tell something so others understand
    • to feel competent: to feel able and good at your job
    • a review: a guest’s opinion written online
    • to save time: to do something faster
    • to grow at work: to get better and learn more in your job

    ################

    Match the word with the correct definition

    Words

    A. to be stressful
    B. to learn skills
    C. to be confused
    D. to choose a skill
    E. guest behavior
    F. to stay calm
    G. handling complaints
    H. to feel heard
    I. to explain
    J. to feel competent
    K. a review
    L. to save time
    M. to grow at work

    Definitions

    1. to feel able and good at your job
    2. to do something faster
    3. to not understand something
    4. how guests act and speak
    5. to listen to problems and help guests
    6. to pick one thing to learn or do
    7. to feel that someone listens to you
    8. to tell something so others understand
    9. a guest’s opinion written online
    10. to make you feel tired, nervous, or worried
    11. to feel relaxed and not angry
    12. to learn how to do something well
    13. to get better and learn more in your job

    _______________________

    Answers:
    A-10, B-12, C-3, D-6, E-4,
    F-11, G-5, H-7, I-8, J-1,
    K-9, L-2, M-13
    _______________________

    Correct version:

    to be stressful – to make you feel tired, nervous, or worried

    to learn skills – to learn how to do something well

    to be confused – to not understand something

    to choose a skill – to pick one thing to learn or do

    guest behavior – how guests act and speak

    to stay calm – to feel relaxed and not angry

    handling complaints – listening to problems and helping guests

    to feel heard – to feel that someone listens to you

    to explain – to tell something so others understand

    to feel competent – to feel able and good at your job

    a review – a guest’s opinion written online

    to save time – to do something faster

    to grow at work – to get better and learn more in your job

    ###################

    True or false:

    1. Learning many skills at the same time makes work easier.
    2. The text says it is better to focus on one skill.
    3. Guest behavior helps workers understand why guests feel stressed.
    4. Storytelling is only useful for online marketing.
    5. Handling complaints includes listening and saying sorry.
    6. The text says learning should never be used at work.
    7. Basic pricing helps explain value, not only money.
    8. Digital tools can help save time at work.
    9. The text says hospitality work is always calm and easy.
    10. Learning one skill well can improve confidence.
    11. Guest behavior is about how staff behave at work.
    12. Storytelling can make guest experiences more personal.
    13. The text suggests learning many skills quickly.
    14. Digital tools include reviews and booking systems.

    _____________________

    True:
    2,3,5,7,8,10,12
    _____________________

    Corrrect version:

    Learning many skills at the same time makes work easier. True is: Learning many skills at the same time can make work stressful.

    The text says it is better to focus on one skill.

    Guest behavior helps workers understand why guests feel stressed.

    Storytelling is only useful for online marketing. True is: Storytelling helps make guest experiences more interesting and personal.

    Handling complaints includes listening and saying sorry.

    The text says learning should never be used at work. True is: Learning should be used fast at work to see improvement.

    Basic pricing helps explain value, not only money.

    Digital tools can help save time at work.

    The text says hospitality work is always calm and easy. True is: Hospitality work can be tiring and stressful.

    Learning one skill well can improve confidence.

    Guest behavior is about how staff behave at work. True is: Guest behavior is about how guests act and speak.

    Storytelling can make guest experiences more personal.

    The text suggests learning many skills quickly. True is: The text suggests learning one skill and using it fast.

    Digital tools include reviews and booking systems.

    ###############

    Fill in, words below:

    behavior – guests – time – skill – practice –
    pricing – tired – see –
    tools – work – handling –
    easier

    1. You should learn only one __________ each year.
    2. Using a new skill fast helps you __________ improvement [when something becomes better than before].
    3. Learning one skill can make work __________.
    4. Guest __________ shows how guests act and feel.
    5. __________ complaints means listening and helping guests.
    6. Basic __________ shows the value of a service.
    7. Storytelling can make __________ enjoy their visit more.
    8. Digital __________ help with reviews, systems, and social media.
    9. __________ is important to use a skill well.
    10. Hospitality work can make you __________ or stressed.
    11. Learning one skill can help you feel competent at __________.
    12. Using a skill with guests can help save __________.

    ————————–

    Correct version

    1. You should learn only one skill each year.
    2. Using a new skill fast helps you see improvement.
    3. Learning one skill can make work easier.
    4. Guest behavior shows how guests act and feel.
    5. Handling complaints means listening and helping guests.
    6. Basic pricing shows the value of a service.
    7. Storytelling can make guests enjoy their visit more.
    8. Digital tools help with reviews, systems, and social media.
    9. Practice is important to use a skill well.
    10. Hospitality work can make you tired or stressed.
    11. Learning one skill can help you feel competent at work.
    12. Using a skill with guests can help save time.

    ##################

    Which phrase are we looking for?
    Unscramble words

    #################

    Answer:

    1. Name one skill you can learn this year.
    2. How can handling complaints help guests?
    3. What can storytelling do for guests?
    4. Give one example of digital tools.
    5. How does learning one skill help you at work?
    6. Why is it better to learn one skill, not many?
    7. What does guest behavior show?
    8. How can basic pricing help guests?
    9. How can digital tools save time?
    10. What can happen if hospitality work is stressful?

    _______________________

    Possible answers:

    1. Name one skill you can learn this year.
      Answer: Handling complaints.
    2. How can handling complaints help guests?
      Answer: It helps guests feel heard and solves problems.
    3. What can storytelling do for guests?
      Answer: It makes guest experiences more interesting.
    4. Give one example of digital tools.
      Answer: Reviews.
    5. How does learning one skill help you at work?
      Answer: It helps to use the skill fast and see improvement.
    6. Why is it better to learn one skill, not many?
      Answer: Learning many skills can be stressful.
    7. What does guest behavior show?
      Answer: It shows how guests act and feel.
    8. How can basic pricing help guests?
      Answer: It explains the value, not only money.
    9. How can digital tools save time?
      Answer: They help with reviews, systems, and social media.
    10. What can happen if hospitality work is stressful?
      Answer: You can feel tired or nervous.

  • 🥳👄Your Personal New Year Reset in Hospitality, part 5/7 (A2)🥳👄

    • Take Care of Yourself (Very Important)


    Hospitality work is tiring. Every day you help guests, solve problems, and stay friendly. This is good work, but it can make you very tired. That is why you must take care of yourself, not only of guests.

    First, ask yourself: When am I most tired? Maybe you feel tired after long shifts, many questions, or angry guests. When you know this, you can protect your energy. Then ask: What limits do I need? Limits are not bad. Limits help you stay calm and professional.

    Many hospitality workers give guests kindness, patience, and time. Ask yourself: Do I give this to myself too? You also need rest, calm, and respect.

    Simple actions can help a lot. Choose one fixed time every week with no guests. This can be one evening or one morning. Use this time to rest, sleep, or be quiet. Also choose one activity that is not about work, like walking, reading, or meeting friends.

    Finally, practice saying: “I will check and tell you later.” You do not need to solve everything immediately. This sentence gives you time and reduces stress.

    When you take care of yourself, you can give better service to guests.

    _________________

    Vocabulary:

    • to be tiring: to make you feel tired
    • to stay friendly: to be kind and nice to people
    • to be tired: to need rest
    • to take care of oneself: to do things to stay healthy and feel good
    • a shift: the time you work, for example morning or evening
    • to be angry: to feel mad or upset
    • to protect one’s energy: to not use all your strength
    • a limit: a rule for what you can do and what you cannot do
    • to stay calm: to feel quiet and not angry
    • kindness: being nice and helpful
    • patience: waiting calmly without getting angry
    • a fixed time: a time that is always the same
    • to rest: to stop working and relax
    • to choose an activity immediately: to pick something to do right now
    • to reduce stress: to feel less worry and pressure

    ################

    Match the Word with the Definition

    Words

    1. to be tired
    2. kindness
    3. a shift
    4. to rest
    5. to be angry
    6. a fixed time
    7. to stay calm
    8. to be tiring
    9. patience
    10. to take care of oneself
    11. a limit
    12. to reduce stress
    13. to stay friendly
    14. to protect one’s energy

    Definitions:

    A. a rule for what you can do and what you cannot do
    B. to feel quiet and not angry
    C. to stop working and relax
    D. to feel mad or upset
    E. to make you feel tired
    F. being nice and helpful
    G. to do things to stay healthy and feel good
    H. to be kind and nice to people
    I. to feel less worry and pressure
    J. the time you work, for example morning or evening
    K. to need rest
    L. waiting calmly without getting angry
    M. a time that is always the same
    N. to not use all your strength

    _____________________

    Answers:
    1–K, 2–F, 3–J, 4–C, 5–D,
    6–M, 7–B, 8–E, 9–L, 10–G, 11–A,
    12–I, 13–H, 14–N

    _____________________

    Correct answers:

    1. to be tired – to need rest
    2. kindness – being nice and helpful
    3. a shift – the time you work, for example morning or evening
    4. to rest – to stop working and relax
    5. to be angry – to feel mad or upset
    6. a fixed time – a time that is always the same
    7. to stay calm – to feel quiet and not angry
    8. to be tiring – to make you feel tired
    9. patience – waiting calmly without getting angry
    10. to take care of oneself – to do things to stay healthy and feel good
    11. a limit – a rule for what you can do and what you cannot do
    12. to reduce stress – to feel less worry and pressure
    13. to stay friendly – to be kind and nice to people
    14. to protect one’s energy – to not use all your strength

    ###############

    True or false:

    1. Kindness means being nice and helpful to people.
    2. A shift is a place where you sleep at work.
    3. To rest means to stop working and relax.
    4. To be angry means to feel happy and excited.
    5. A fixed time is a time that is always the same.
    6. To stay calm means to shout at people.
    7. To be tired means you need rest.
    8. Patience means waiting calmly.
    9. To reduce stress means to feel more pressure.
    10. To stay friendly means to be rude to guests.
    11. A limit is a rule for what you can do.
    12. To be tiring means something gives you energy.
    13. To take care of oneself means to stay healthy and feel good.

    __________________

    Answers:

    1 T, 2 F, 3 T, 4 F, 5 T, 6 F, 7 T,
    8 T, 9 F, 10 F, 11 T, 12 F, 13 T
    __________________

    Correct version:

    Kindness means being nice and helpful to people.

    A shift is a place where you sleep at work. True is: A shift is the time you work, for example morning or evening.

    To rest means to stop working and relax.

    To be angry means to feel happy and excited. True is: To be angry means to feel mad or upset.

    A fixed time is a time that is always the same.

    To stay calm means to shout at people. True is: To stay calm means to feel quiet and not angry.

    To be tired means you need rest.

    Patience means waiting calmly.

    To reduce stress means to feel more pressure. True is: To reduce stress means to feel less worry and pressure.

    To stay friendly means to be rude to guests. True is: To stay friendly means to be kind and nice to people.

    A limit is a rule for what you can do.

    To be tiring means something gives you energy. True is: To be tiring means to make you feel tired.

    To take care of oneself means to stay healthy and feel good.

    ################

    Answer:

    1. What kind of work is tiring?
    2. Who do you help every day in hospitality?
    3. What should you ask yourself about tiredness?
    4. What is a simple action to protect energy?
    5. How often should you have time with no guests?
    6. Name one activity not about work.
    7. What sentence can help you delay an answer to guests?
    8. Why is it important to take care of yourself?
    9. What should you do when you feel very tired?
    10. Name one thing you give to guests but must give to yourself too.

    ____________________

    Possible answers:

    1. Hospitality work

    2. Guests

    3. When am I most tired?

    4. Protect energy / set limits

    5. One fixed time each week

    6. Walking / reading / meeting friends

    7. “I will check and tell you later.”

    8. To give better service to guests

    9. Rest / take a break

    10. Kindness / patience / time

    ___________________

    Answers in full sentences:

    1. What kind of work is tiring?
      • Hospitality work is tiring.
    2. Who do you help every day in hospitality?
      • I help guests every day.
    3. What should you ask yourself about tiredness?
      • I should ask myself when I am tired.
    4. What is a simple action to protect energy?
      • A simple action is to have one fixed time without guests.
    5. How often should you have time with no guests?
      • I should have time with no guests once a week.
    6. Name one activity not about work.
      • I can walk, read, or meet friends.
    7. What sentence can help you delay an answer to guests?
      • I can say, “I will check and tell you later.”
    8. Why is it important to take care of yourself?
      • It is important to take care of myself to help guests better.
    9. What should you do when you feel very tired?
      • I should rest and stop working.
    10. Name one thing you give to guests but must give to yourself too.
      • I must give myself kindness and patience.

    ##############

    Fill in, words below:

    every week – tired – help – protect – limits –
    solve – myself – stay calm – guests –
    day of work – activity –
    sentence – service.

    1. Hospitality work is very tiring because I __________many guests every day.
    2. I ________ problems and answer questions from guests.
    3. I must always stay friendly and calm with all __________.
    4. Sometimes I feel very tired after a long __________.
    5. I should ask myself when I am most__________ and why.
    6. I need to know my __________ to protect my energy.
    7. I give guests kindness, patience, and good __________.
    8. I must give __________ kindness, patience, and rest too.
    9. One simple action is to have one fixed time __________ without guests.
    10. I can choose one __________ that is not about work, like walking or reading.
    11. I can use the __________, “I will check and tell you later,” to avoid stress.
    12. Taking care of myself helps me __________ and do my job better.
    13. When I rest and __________ my energy, I can give better service to guests.

    —————————

    Correct version:

    1. Hospitality work is very tiring because I help many guests every day.
    2. I solve problems and answer questions from guests.
    3. I must always stay friendly and calm with all guests.
    4. Sometimes I feel very tired after a long day of work.
    5. I should ask myself when I am most tired and why.
    6. I need to know my limits to protect my energy.
    7. I give guests kindness, patience, and good service.
    8. I must give myself kindness, patience, and rest too.
    9. One simple action is to have one fixed time every week without guests.
    10. I can choose one activity that is not about work, like walking or reading.
    11. I can use the sentence, “I will check and tell you later,” to avoid stress.
    12. Taking care of myself helps me stay calm and do my job better.
    13. When I rest and protect my energy, I can give better service to guests.

  • 🥳👄Your Personal New Year Reset in Hospitality, part 4/7 (A2)🥳👄

    • Set Personal Goals (Clear and Simple)

    Setting personal goals is very important. Goals help you know what to do and give you motivation. But not all goals are helpful. Avoid goals that are too general, like “be better at hospitality” or “grow professionally.” These goals are hard to measure, and you may not know if you are improving.

    It is better to choose goals that are clear and simple. Clear goals show exactly what you want to do. For example, you can set a goal to be the main person for guest problems, to be known for great service, or to learn one important skill like pricing, marketing, or design. Another good goal is to earn more money by using your skills better. These goals are specific, easy to understand, and possible to achieve.

    It is also important to focus on only three goals at a time. Too many goals can be confusing and difficult. Clear goals help you plan your actions and see your progress. When you reach them, you feel proud and motivated to continue improving. Simple, specific goals are always better than vague or general goals.

    _________________

    Vocabulary:

    • to set a goal – to decide what you want to do or achieve
    • to give motivation – to make someone want to do something
    • to avoid – to stay away from something or not do it
    • to measure a goal – to check how much you have done or improved
    • to improve – to get better at something
    • to choose a goal – to pick a goal you want to do
    • a skill – something you can do well
    • design – a plan or way to make something look or work
    • to earn money – to get money by working
    • to achieve – to finish or succeed in doing something
    • to focus – to pay full attention to something
    • to be confusing – to make it hard to understand
    • to progress – to move forward or get better
    • to feel proud – to feel happy about what you did
    • to feel motivated – to feel ready and want to do something
    • a vague goal – a goal that is not clear or specific

    ################

    Match the word to its definition:

    1. to set a goal
    2. to improve
    3. a skill
    4. to earn money
    5. to focus
    6. to avoid
    7. to feel proud
    8. to progress
    9. to achieve
    10. a vague goal
    11. to give motivation
    12. to measure a goal
    13. design
    14. to feel motivated
    15. to choose a goal
    16. to be confusing


    Definitions:

    a. to check how much you have done or improved
    b. to make someone want to do something
    c. a goal that is not clear or specific
    d. something you can do well
    e. to stay away from something or not do it
    f. to pay full attention to something
    g. a plan or way to make something look or work
    h. to feel happy about what you did
    i. to move forward or get better
    j. to finish or succeed in doing something
    k. to decide what you want to do or achieve
    l. to get money by working
    m. to feel ready and want to do something
    n. to get better at something
    o. to pick a goal you want to do
    p. to make it hard to understand

    __________________
    Answers:
    1-k, 2-n, 3-d, 4-l, 5-f, 6-e, 7-h,
    8-i, 9-j, 10-c, 11-b, 12-a,
    13-g, 14-m, 15-o, 16-p

    __________________

    Correct version:

    1. to set a goal – to decide what you want to do or achieve
    2. to improve – to get better at something
    3. a skill – something you can do well
    4. to earn money – to get money by working
    5. to focus – to pay full attention to something
    6. to avoid – to stay away from something or not do it
    7. to feel proud – to feel happy about what you did
    8. to progress – to move forward or get better
    9. to achieve – to finish or succeed in doing something
    10. a vague goal – a goal that is not clear or specific
    11. to give motivation – to make someone want to do something
    12. to measure a goal – to check how much you have done or improved
    13. design – a plan or way to make something look or work
    14. to feel motivated – to feel ready and want to do something
    15. to choose a goal – to pick a goal you want to do
    16. to be confusing – to make it hard to understand

    ################

    Fill in, words below:

    goals – at a time – setting – design – general –
    vague – motivation – service – measure –
    progress – main – money –
    do

    1. __________ personal goals is very important.
    2. Goals help you know what to __________.
    3. Goals give you ___________.
    4. Avoid goals that are too __________.
    5. Vague goals are hard to __________.
    6. Choose __________ that are clear and simple.
    7. For example, be the __________ person for guest problems.
    8. Another goal can be to be known for great __________.
    9. You can also learn one important skill like pricing or __________.
    10. Another goal is to earn more __________ by using your skills better.
    11. Focus on only three goals __________.
    12. Clear goals help you see your __________.
    13. Simple and specific goals are better than __________ goals.

    ——————————-

    Correct version:

    1. Setting personal goals is very important.
    2. Goals help you know what to do.
    3. Goals give you motivation.
    4. Avoid goals that are too general.
    5. Vague goals are hard to measure.
    6. Choose goals that are clear and simple.
    7. For example, be the main person for guest problems.
    8. Another goal can be to be known for great service.
    9. You can also learn one important skill like pricing or design.
    10. Another goal is to earn more money by using your skills better.
    11. Focus on only three goals at a time.
    12. Clear goals help you see your progress.
    13. Simple and specific goals are better than vague goals.

    #################

    True or false:

    1. Vague goals are easy to measure.
    2. Setting personal goals is very important.
    3. You should focus on many goals at the same time.
    4. Clear goals help you see your progress.
    5. Goals give you motivation.
    6. “Be better at hospitality” is a clear goal.
    7. You can learn one important skill like pricing or design.
    8. Avoid goals that are too general.
    9. Focus only on three goals at a time.
    10. Simple and specific goals are better than vague goals.
    11. Goals do not help you know what to do.
    12. You can be known for great service as a goal.
    13. Goals should always be vague to allow freedom.
    14. Earning more money by using your skills better is a good goal.
    15. Clear goals are not important.

    _______________

    Answers:
    1-F, 2-T, 3-F, 4-T, 5-T, 6-F,
    7-T, 8-T, 9-T, 10-T, 11-F,
    12-T, 13-F, 14-T, 15-F
    _______________

    Correct version:

    1. Vague goals are easy to measure. True is: Vague goals are hard to measure.
    2. Setting personal goals is very important.
    3. You should focus on many goals at the same time. True is: You should focus on only three goals at a time.
    4. Clear goals help you see your progress.
    5. Goals give you motivation.
    6. “Be better at hospitality” is a clear goal. True is: “Be better at hospitality” is a vague goal.
    7. You can learn one important skill like pricing or design.
    8. Avoid goals that are too general.
    9. Focus only on three goals at a time.
    10. Simple and specific goals are better than vague goals.
    11. Goals do not help you know what to do. True is: Goals help you know what to do.
    12. You can be known for great service as a goal.
    13. Goals should always be vague to allow freedom. True is: Goals should be clear and specific.
    14. Earning more money by using your skills better is a good goal.
    15. Clear goals are not important. True is: Clear goals are important.

    ################

    Answer these questions:

    1. Why is it important to set personal goals?
    2. Give one example of a vague goal.
    3. Give one example of a clear goal.
    4. How many goals should you focus on at the same time?
    5. Name one skill you could learn as a goal.
    6. What does a clear goal help you see?
    7. What should you avoid when choosing a goal?
    8. How can goals give you motivation?
    9. Why are simple and specific goals better than vague goals?
    10. Give one example of a goal related to earning money.

    __________________

    Possible answers:

    1. Why is it important to set personal goals? – They help you know what to do.
    2. Give one example of a vague goal. – “Be better at hospitality.”
    3. Give one example of a clear goal. – “Be the main person for guest problems.”
    4. How many goals should you focus on at the same time? – Three goals.
    5. Name one skill you could learn as a goal. – Pricing (or marketing, design).
    6. What does a clear goal help you see? – Your progress.
    7. What should you avoid when choosing a goal? – Goals that are too general.
    8. How can goals give you motivation? – They make you want to work and improve.
    9. Why are simple and specific goals better than vague goals? – Because you can understand them and achieve them.
    10. Give one example of a goal related to earning money. – Earn more money by using your skills better.

    #############

  • 🥳👄Your Personal New Year Reset in Hospitality, part 3/7 (A2)🥳👄

    • Analyze: Your Personal Direction

    At the start of the new year, I think about my personal direction in hospitality. I ask myself what kind of tourism worker I am becoming. I believe I am becoming a relationship builder and a problem solver. I like to help people and make them feel welcome. When guests are tired or stressed, I try to stay calm and friendly.

    My best skill is good talking. I can listen to guests and speak in a clear and simple way. I am patient and polite. Many guests need support when they travel. They may feel confused, worried, or lost. They need someone who can explain things and help them feel better.

    My best skill plus what guests need is my focus.
    Good talking plus stressed guests equals guest support expert.

    As a guest support expert, I want to help guests enjoy their trip. I can answer questions, give information, and solve small problems. I can help guests check in, find places, or understand schedules. When guests feel supported, they are happier and more relaxed.

    In the future, I want to work in a hotel or tourism office. I want to build good relationships with guests and coworkers. This direction is good for me and for the guests.

    ###################

    Vocabulary:

    • personal direction: what you want to do in your life or job
    • relationship builder: a person who makes good connections with people
    • problem solver: a person who helps fix problems
    • to be tired: to need rest
    • to stay calm: to feel quiet and not angry
    • to be friendly: to be kind and nice to people
    • a skill: something you can do well
    • to be patient: to wait calmly
    • to support: to help someone
    • to feel confused: to not understand something
    • to be worried: to feel afraid or nervous
    • to explain something: to tell how something works
    • a focus: the main thing you work on
    • a guest support expert: a person who helps guests
    • to enjoy: to like something
    • a schedule: a plan of times
    • to feel supported: to feel helped
    • to be relaxed: to feel calm and comfortable
    • a relationship: how people know and feel about each other

    #################

    Match the words (1–18) with the meanings (A–R).

    Words:

    1. personal direction
    2. relationship builder
    3. problem solver
    4. to be tired
    5. to stay calm
    6. to be friendly
    7. a skill
    8. to be patient
    9. to support
    10. to feel confused
    11. to be worried
    12. to explain something
    13. a focus
    14. a guest support expert
    15. to enjoy
    16. a schedule
    17. to feel supported
    18. a relationship

    Meanings:
    A. to like something
    B. to feel afraid or nervous
    C. to feel helped
    D. something you can do well
    E. a plan of times
    F. to wait calmly
    G. a person who helps fix problems
    H. what you want to do in your life or job
    I. to not understand something
    J. to feel calm and not angry
    K. a person who makes good connections with people
    L. how people know and feel about each other
    M. to need rest
    N. to be kind and nice to people
    O. to tell how something works
    P. the main thing you work on
    Q. a person who helps guests
    R. to help someone

    _____________________

    Answers:
    1-H, 2-K, 3-G, 4-M, 5-J, 6-N,
    7-D, 8-F, 9-R, 10-I, 11-B, 12-O,
    13-P, 14-Q, 15-A, 16-E, 17-C, 18-L

    _____________________

    Correct version:



    personal direction – what you want to do in your life or job

    relationship builder – a person who makes good connections with people

    problem solver – a person who helps fix problems

    to be tired – to need rest

    to stay calm – to feel calm and not angry

    to be friendly – to be kind and nice to people

    a skill – something you can do well

    to be patient – to wait calmly

    to support – to help someone

    to feel confused – to not understand something

    to be worried – to feel afraid or nervous

    to explain something – to tell how something works

    a focus – the main thing you work on

    a guest support expert – a person who helps guests

    to enjoy – to like something

    a schedule – a plan of times

    to feel supported – to feel helped

    a relationship – how people know and feel about each other

    #################

    True or false:

    1. A personal direction is what you want to do in your life or job.
    2. A schedule is a person who helps guests.
    3. A guest support expert helps guests feel calm and happy.
    4. To be tired means to feel excited.
    5. A relationship builder makes good connections with people.
    6. To explain something means to hide information.
    7. In hospitality, good talking can help stressed guests.
    8. To feel confused means to understand everything clearly.
    9. A skill is something you can do well.
    10. To stay calm means to be angry and loud.
    11. A guest support expert never talks to guests.
    12. To be friendly means to be kind and nice to people.
    13. A focus is the main thing you work on.
    14. To feel supported means to feel helped.
    15. To be patient means to get angry quickly.

    _______________________

    Answers.

    1-T, 2-F, 3-T, 4-F, 5-T, 6-F,
    7-T, 8-F, 9-T, 10-F, 11-F,
    12-T, 13-T, 14-T, 15-F
    _______________________

    Correct version:

    1. A personal direction is what you want to do in your life or job.
    2. A schedule is a person who helps guests. True is: A schedule is a plan of times.
    3. A guest support expert helps guests feel calm and happy.
    4. To be tired means to feel excited. True is: To be tired means to need rest.
    5. A relationship builder makes good connections with people.
    6. To explain something means to hide information. True is: To explain something means to tell how something works.
    7. In hospitality, good talking can help stressed guests.
    8. To feel confused means to understand everything clearly. True is: To feel confused means to not understand something.
    9. A skill is something you can do well.
    10. To stay calm means to be angry and loud. True is: To stay calm means to feel quiet and not angry.
    11. A guest support expert never talks to guests. True is: A guest support expert helps guests.
    12. To be friendly means to be kind and nice to people.
    13. A focus is the main thing you work on.
    14. To feel supported means to feel helped.
    15. To be patient means to get angry quickly. True is: To be patient means to wait calmly.

    #####################

    Fill in, words below:

    helper – hotel – relationship – direction – supported –
    staff – local – focus – storyteller –
    problems – relaxed –
    plus – building

    1. At the start of the new year, you can think about your personal __________ in hospitality.
    2. A tourism worker can be a problem solver, __________, organizer, or relationship builder.
    3. My best skill plus what guests need equals my __________.
    4. Good talking __________ stressed guests equals guest support expert.
    5. Local knowledge plus small groups equals__________ experience guide.
    6. Good organization plus busy places equals operations __________.
    7. A guest support expert helps guests feel ____________.
    8. Guests feel more __________ when they get support.
    9. In the future, a tourism worker can work in a __________ or travel office.
    10. __________ good relationships with guests is important.
    11. A __________ builder enjoys helping people feel welcome.
    12. Problem solvers help guests with questions and small __________.
    13. Guests enjoy their trip more when __________help them.

    _____________________

    Correct version:

    1. At the start of the new year, you can think about your personal direction in hospitality.
    2. A tourism worker can be a problem solver, storyteller, organizer, or relationship builder.
    3. My best skill plus what guests need equals my focus.
    4. Good talking plus stressed guests equals guest support expert.
    5. Local knowledge plus small groups equals local experience guide.
    6. Good organization plus busy places equals operations helper.
    7. A guest support expert helps guests feel supported.
    8. Guests feel more relaxed when they get support.
    9. In the future, a tourism worker can work in a hotel or travel office.
    10. Building good relationships with guests is important.
    11. A relationship builder enjoys helping people feel welcome.
    12. Problem solvers help guests with questions and small problems.
    13. Guests enjoy their trip more when staff help them.

    ################

    Multiple choice, one answer correct:

    1. What should you think about at the start of the new year in hospitality?
      A. Your job plan
      B. Your favorite food
      C. The weather outside
    2. Which role can a tourism worker have?
      A. Driver
      B. Problem solver
      C. Teacher
    3. What equals your focus?
      A. My best skill + what guests need
      B. Doing everything at random
      C. Sleeping all the time
    4. Good talking plus stressed guests makes you a:
      A. Cleaner
      B. Guest support expert
      C. Driver
    5. Local knowledge plus small groups makes you a:
      A. Factory worker
      B. Chef
      C. Local experience guide
    6. Good organization plus busy places makes you a:
      A. Operations helper
      B. Singer
      C. Painter
    7. What does a guest support expert do?
      A. Ignores guests
      B. Helps guests
      C. Counts money
    8. Why do guests feel more relaxed?
      A. Rooms are empty
      B. Staff help them
      C. They wait alone
    9. Where can a tourism worker work in the future?
      A. Hotel or travel office
      B. Only in a park
      C. Only in a school
    10. What is important for a relationship builder?
      A. Sleeping
      B. Helping guests
      C. Ignoring guests
    11. What do problem solvers do?
      A. Only clean rooms
      B. Help guests
      C. Only take photos
    12. When do guests enjoy their trip more?
      A. When staff talk only to each other
      B. When staff are absent
      C. When staff help them

    ______________________

    Correct answers:
    1-A, 2-B, 3-A, 4-B, 5-C,
    6-A, 7-B, 8-B, 9-A,
    10-B, 11-B, 12-C
    ______________________

    1. What should you think about at the start of the new year in hospitality? – Your job plan
    2. Which role can a tourism worker have? – Problem solver
    3. What equals your focus? – My best skill + what guests need
    4. Good talking plus stressed guests makes you a: – Guest support expert
    5. Local knowledge plus small groups makes you a: – Local experience guide
    6. Good organization plus busy places makes you a: – Operations helper
    7. What does a guest support expert do? – Helps guests
    8. Why do guests feel more relaxed? – Staff help them
    9. Where can a tourism worker work in the future? – Hotel or travel office
    10. What is important for a relationship builder? – Helping guests
    11. What do problem solvers do? – Help guests
    12. When do guests enjoy their trip more? – When staff help them

    ##################

    Complete the sentences with words from the text:

    1. Good talking + stressed guests → ________
    2. Good talking + stressed guests → ________
    3. Local knowledge + small groups → ________
    4. Local knowledge + small groups → ________
    5. Good organization + busy places → ________
    6. Good organization + busy places → ________
    7. My best skill + what guests need → ________
    8. My best skill + what guests need → ________

    ————————————–

    Correct answers:

    1. Good talking + stressed guests → Guest support expert
    2. Good talking + stressed guests → Helps guests feel supported
    3. Local knowledge + small groups → Local experience guide
    4. Local knowledge + small groups → Provides local experiences
    5. Good organization + busy places → Operations helper
    6. Good organization + busy places → Helps with busy places
    7. My best skill + what guests need → My focus
    8. My best skill + what guests need → Guest support expert

    ##################

  • 🥳👄Your Personal New Year Reset in Hospitality, part 2/7 (A2)🥳👄

    • Look Back: Your Year at Work (Tourism & Hospitality)

    Looking back at my year in tourism and hospitality helps me understand myself better. I do not only think about how the business does. I ask about what I do. I work with guests, help with marketing, and sometimes lead others. I help most when I answer guest questions, solve problems, and give useful tips. Sometimes I feel too tired or bored. I make three lists: things I do well, things I do not do, and things that make me very tired. This helps me see my strengths and my challenges.

    I also think about how I work with guests. Guests are happy with me when I talk clearly, solve problems, give local tips, and am kind and calm. Many guests thank me for these things again and again. This shows my natural strengths in hospitality and what makes me a good helper for guests.

    I look at my skills and gaps honestly. I use some skills every day, but some situations are hard, like angry guests, talking about prices, using computers or systems, or selling extras. By thinking about these, I see what I need to learn next.

    Looking back this way helps me know my strengths, my challenges, and what I want to do better this year. It is a simple way to grow and improve in my job.

    ###################

    Vocabulary:

    • to lead others – to guide or help people in work
    • to solve problems – to fix something that is wrong
    • to give tips – to share helpful advice
    • to be bored – to feel not interested
    • a strength – something you do very well
    • a challenge – something that is hard to do
    • to be kind – to be friendly and helpful
    • to be calm – to feel relaxed, not angry
    • a skill – something you can do well
    • a gap – something you do not know or cannot do
    • to be honest – to tell the truth
    • to grow in a job – to get better at your work
    • to improve in a job – to make your work better

    ####################

    Match the word with the correct meaning


    Words

    1. to lead others
    2. to solve problems
    3. to give tips
    4. to be bored
    5. a strength
    6. a challenge
    7. to be kind
    8. to be calm
    9. a skill
    10. a gap
    11. to be honest
    12. to grow in a job
    13. to improve in a job


    Meanings:

    A. to fix something that is wrong
    B. something you do very well
    C. to tell the truth
    D. to get better at your work
    E. something that is hard to do
    F. to feel relaxed, not angry
    G. to be friendly and helpful
    H. to feel not interested
    I. something you can do well
    J. to share helpful advice
    K. to guide or help people in work
    L. something you do not know or cannot do
    M. to make your work better

    ___________________

    Answers:
    1-K, 2-A, 3-J, 4-H, 5-B, 6-E, 7-G,
    8-F, 9-I, 10-L, 11-C, 12-D, 13-M

    ___________________

    Correct answers:

    1. to lead others – to guide or help people in work
    2. to solve problems – to fix something that is wrong
    3. to give tips – to share helpful advice
    4. to be bored – to feel not interested
    5. a strength – something you do very well
    6. a challenge – something that is hard to do
    7. to be kind – to be friendly and helpful
    8. to be calm – to feel relaxed, not angry
    9. a skill – something you can do well
    10. a gap – something you do not know or cannot do
    11. to be honest – to tell the truth
    12. to grow in a job – to get better at your work
    13. to improve in a job – to make your work better

    ##################

    True or false:

    1. You use your skills every day.
    2. Guests thank you only when you solve problems.
    3. Being kind and calm makes guests happy.
    4. You never solve problems for guests.
    5. Giving tips to guests is helpful.
    6. Being tired is the same as being calm.
    7. You always lead others at work.
    8. Looking back helps you understand your strengths.
    9. You write lists of things you do well.
    10. Thinking about challenges helps you learn next.
    11. Guests like it when you are angry.
    12. You feel bored when you do not feel interested.
    13. You improve your job by making your work better.
    14. A gap is something you do very well.
    15. You only think about the business, not yourself.

    ________________________

    True: 1,3,5,8,9,10,12,13
    ________________________

    Correct answers:

    1. You use your skills every day.
    2. Guests thank you only when you solve problems. – True is: Guests thank you when you help and solve problems.
    3. Being kind and calm makes guests happy.
    4. You never solve problems for guests. – True is: You solve problems for guests.
    5. Giving tips to guests is helpful.
    6. Being tired is the same as being calm. – True is: Being tired is not the same as being calm.
    7. You always lead others at work. – True is: You sometimes lead others at work.
    8. Looking back helps you understand your strengths.
    9. You write lists of things you do well.
    10. Thinking about challenges helps you learn next.
    11. Guests like it when you are angry. – True is: Guests like it when you are kind and calm.
    12. You feel bored when you do not feel interested.
    13. You improve your job by making your work better.
    14. A gap is something you do very well. – True is: A gap is something you do not know or cannot do.
    15. You only think about the business, not yourself. – True is: You think about yourself and the business.

    ###################

    Fill in, words below:

    skills – understand – knowing – helped – problems –
    goals – business – hospitality – tired – l
    eadership – guests –
    shows – guests

    1. Looking back at your year helps you __________ your work.
    2. You do not only think about how the __________ did.
    3. You ask yourself what you did in daily work, guests, marketing, or __________.
    4. You think about where you __________ the most last year.
    5. You write three lists: things you did well, things you avoided, and things that made you __________.
    6. Guests give compliments for clear talking, solving __________, local tips, and being kind.
    7. Thinking about your work __________ your personal hospitality strength.
    8. You look at what __________ you used every day and what was hard for you.
    9. Angry __________, talking about prices, and using computers can be hard.
    10. You find your personal niche by combining your best skill with what __________ need.
    11. Personal __________ should be clear and about your career.
    12. Taking care of yourself is important because __________ work can be tiring.
    13. Giving better guest experiences starts by __________ yourself.

    ————————————–

    Correct version:

    1. Looking back at your year helps you understand your work.
    2. You do not only think about how the business did.
    3. You ask yourself what you did in daily work, guests, marketing, or leadership.
    4. You think about where you helped the most last year.
    5. You write three lists: things you did well, things you avoided, and things that made you tired.
    6. You notice when guests respond best to you.
    7. Guests give compliments for clear talking, solving problems, local tips, and being kind.
    8. Thinking about your work shows your personal hospitality strength.
    9. You look at what skills you used every day and what was hard for you.
    10. Angry guests, talking about prices, and using computers can be hard.
    11. This reflection helps you plan what to learn next year.
    12. You find your personal niche by combining your best skill with what guests need.
    13. Personal goals should be clear and about your career.
    14. Taking care of yourself is important because hospitality work can be tiring.
    15. Giving better guest experiences starts by knowing yourself.

    ######################

    Multiple choice, one answer correct:

    1. Looking back at your year helps you:
      a) understand yourself better
      b) check only the business
      c) forget about guests
    2. You write lists of:
      a) things you do not do
      b) things you did well
      c) things you do every day
    3. Guests are happy when you are:
      a) kind and calm
      b) angry and rude
      c) tired and slow
    4. Compliments from guests can be for:
      a) sleeping at work
      b) clear talking and tips
      c) ignoring guests
    5. You notice what skills you:
      a) use every day
      b) sometimes avoid
      c) do not know
    6. A gap is:
      a) something you know well
      b) something you do not know
      c) a place for guests
    7. Thinking about challenges helps you:
      a) plan what to learn
      b) avoid all work
      c) ignore guests
    8. You find your personal niche by:
      a) using your best skill
      b) copying other workers
      c) doing nothing new
    9. Personal goals should be:
      a) secret and hidden
      b) clear and career-focused
      c) very long or hard
    10. Taking care of yourself is important because:
      a) hospitality work can be tiring
      b) work is always easy
      c) you dislike guests
    11. You give tips to guests to:
      a) confuse them
      b) make them bored
      c) help them
    12. You improve your job by:
      a) avoiding your tasks
      b) doing nothing
      c) making your work better

    ______________________

    Answers:

    1-a, 2-b, 3-a, 4-b, 5-a, 6-b,
    7-a, 8-a, 9-b, 10-a, 11-c, 12-c
    ______________________

    Correct answers:

    1. Looking back at your year helps you understand yourself better.
    2. You write lists of things you did well.
    3. Guests are happy when you are kind and calm.
    4. Compliments from guests can be for clear talking and tips.
    5. You notice what skills you use every day.
    6. A gap is something you do not know.
    7. Thinking about challenges helps you plan what to learn.
    8. You find your personal niche by doing nothing new.
    9. Personal goals should be clear and career-focused.
    10. Taking care of yourself is important because hospitality work can be tiring.
    11. You give tips to guests to help them.
    12. You improve your job by making your work better.

    ###############

    SUMMARY:

    1. Look Back at My Year

    • Think about your work, not just the business.
    • Ask yourself:
      • What I do: work with guests, marketing, leading others
      • Where I help most: answering questions, solving problems, giving tips
      • When I feel tired or bored
    • Make three lists:
      1. Things I do well
      2. Things I do not do
      3. Things that make me very tired
    • Helps you see your strengths and challenges

    2. Guest Interaction

    • Guests are happy when you:
      • Talk clearly
      • Solve problems
      • Give local tips
      • Are kind and calm
    • Repeated compliments show your natural strengths and why you are a good helper for guests

    3. Skills and Gaps

    • Be honest about your skills:
      • Skills you use every day
      • Situations that are hard: angry guests, talking about prices, using computers or systems, selling extras
    • Helps you see what to learn next

    4. Growth and Improvement

    • Reflecting this way helps you:
      • Know your strengths
      • Understand your challenges
      • Decide what to improve this year
    • Simple way to grow in your job

    _________________________

    🔑 Key Vocabulary

    • Strengths – things you do well
    • Challenges / gaps – things that are difficult
    • Guest interaction – working with guests
    • Solve problems – help fix issues
    • Local tips – advice about the area
    • Kind and calm – polite and relaxed behavior
    • Reflection / look back – thinking about past work to improve

  • 🥳👄Your Personal New Year Reset in Hospitality, part 1/7 (A2)🥳👄

    • A simple guide for one person working in tourism to look back, set goals, and grow step by step.

    1. Look Back: Your Year at Work (Tourism & Hospitality)

    Do not ask only: “How was the business?”
    Ask about yourself.

    A. Your Job and Your Impact

    Ask yourself:

    • What did I do last year?
      (daily work, guests, marketing, leading others)
    • Where did I help the most?
    • When did I feel too tired or bored?

    ✍️ Write 3 short lists:

    • Things I did well
    • Things I did not do
    • Things that made me very tired

    B. Guest Interaction Reflection

    Ask yourself:

    • When did guests react best to me?
    • What did guests thank me for many times?
      • Clear talking?
      • Solving problems?
      • Local tips?
      • Being kind and calm?

    👉 This shows what you are naturally good at in hospitality.

    C. Skills and Gaps

    Be honest:

    • What skills did I use every day?
    • What situations were hard for me?
      • Angry guests?
      • Talking about prices?
      • Using computers or systems?
      • Selling or offering extras?

    This helps you see what to learn next.

    More at => click

    2. Analyze: Your Personal Direction

    Ask yourself:

    • What kind of tourism worker am I becoming?
      • Problem solver?
      • Storyteller?
      • Organizer?
      • Relationship builder?

    Now finish this sentence:

    My best skill + what guests need = my focus

    Examples:

    • Good talking + stressed guests → Guest support expert
    • Local knowledge + small groups → Local experience guide
    • Good organization + busy places → Operations helper

    More at => click

    3. Set Personal Goals (Clear and Simple)

    Avoid goals like:
    ❌ “Be better at hospitality”
    ❌ “Grow professionally”

    Choose clear goals like:

    • Be the main person for guest problems
    • Be known for great service
    • Learn one important skill (pricing, marketing, design)
    • Earn more money by using my skills better

    Choose only 3 goals.

    More at => click

    4. Take Care of Yourself (Very Important)

    Hospitality work is tiring.

    Ask:

    • When am I most tired?
    • What limits do I need?
    • What do I give guests that I don’t give myself?

    Simple actions:

    • One fixed time each week with no guests
    • One activity not about work
    • Practice saying:
      “I will check and tell you later.”

    More at => click

    5. Learn With a Clear Plan

    Choose one thing to learn this year:

    • Guest behavior
    • Handling complaints
    • Basic pricing
    • Storytelling
    • Digital tools (reviews, CRM, social media)

    Rule:

    Learn one thing → use it fast → see improvement

    More at => link

    6. Simple New Year Exercise (30–45 minutes)

    1. Write:
      • “Last year I learned that…”
      • “This year I will stop…”
      • “This year I will focus on…”
    2. Choose one word for the year:
      • Clarity
      • Balance
      • Growth
      • Calm
      • Professional
    3. Choose one small habit every week.

    More at => link

    Final Thought

    In tourism and hospitality, you are part of the service.
    Better guest experiences start with knowing yourself better.

    ###################

    Vocabulary:

    • to look back: to think about the past
    • to set a goal: to choose something you want to do
    • to grow step by step: to get better little by little
    • an impact: a change you make
    • to be tired: to need rest
    • to be bored: to not feel interested
    • interaction reflection: thinking about how you talk and work with people
    • to be calm: to feel relaxed, not angry
    • a skill: something you can do well
    • a gap: something you do not have or know
    • to solve a problem: to fix something that is wrong
    • to build a relationship: to make a good connection with someone
    • a focus: one important thing to think about
    • to avoid: to try not to do something
    • pricing: how much money something costs
    • to be tiring: to make you feel tired
    • guest behaviour: how guests act
    • to handle a complaint: to listen and help when someone is not happy
    • an improvement: something that is better than before
    • a balance: when work and rest are both okay

    ####################

    Match the word with the correct meaning


    Words

    1. to look back
    2. a skill
    3. to be tired
    4. a focus
    5. to avoid
    6. pricing
    7. to be calm
    8. an impact
    9. to solve a problem
    10. a balance
    11. to be bored
    12. an improvement
    13. guest behaviour
    14. to build a relationship
    15. to handle a complaint
    16. to set a goal
    17. a gap
    18. to be tiring

    Definitions

    A. how guests act
    B. something you want to do
    C. to fix something that is wrong
    D. to feel relaxed, not angry
    E. to think about the past
    F. when work and rest are both okay
    G. to try not to do something
    H. something you can do well
    I. to make you feel tired
    J. something you do not have or know
    K. a change you make
    L. to listen and help when someone is not happy
    M. to need rest
    N. something that is better than before
    O. how much money something costs
    P. one important thing to think about
    Q. to not feel interested
    R. to make a good connection with someone

    __________________________

    Answers:
    1–E, 2–H, 3–M, 4–P, 5–G, 6–O, 7–D,
    8–K, 9–C, 10–F, 11–Q, 12–N, 13–A,
    14–R, 15–L, 16–B, 17–J, 18–I

    __________________________

    Correct answers:

    1. to look back – to think about the past
    2. a skill – something you can do well
    3. to be tired – to need rest
    4. a focus – one important thing to think about
    5. to avoid – to try not to do something
    6. pricing – how much money something costs
    7. to be calm – to feel relaxed, not angry
    8. an impact – a change you make
    9. to solve a problem – to fix something that is wrong
    10. a balance – when work and rest are both okay
    11. to be bored – to not feel interested
    12. an improvement – something that is better than before
    13. guest behaviour – how guests act
    14. to build a relationship – to make a good connection with someone
    15. to handle a complaint – to listen and help when someone is not happy
    16. to set a goal – something you want to do
    17. a gap – something you do not have or know
    18. to be tiring – to make you feel tired

    ###################