• a relaxing communication

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1. Greeting & Welcoming Guests

Staff: “Good morning, welcome to [Hotel/Spa Name].”
Guest may answer: “Good morning, thank you.” / “Hello, nice to be here.”

Staff: “Good afternoon, how are you today?”
Guest may answer: “I am fine, thank you.” / “I am great, excited for my treatment.”

Staff: “Please, follow me.”
Guest may answer: “Thank you.” / “Sure, I’ll follow you.”

Staff: “Would you like some water or tea before your treatment?”
Guest may answer: “Yes, please, water.” / “Tea would be nice, thank you.”

Staff: “We hope you enjoy your visit.”
Guest may answer: “Thank you, I’m sure I will.” / “I’m looking forward to it.”

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2. Booking & Appointments

Staff: “Do you have a spa appointment today?”
Guest may answer: “Yes, I have an appointment at 14:00.” / “No, I’d like to book one, please.”

Staff: “At what time would you like your treatment?”
Guest may answer: “I’d like 10:30, please.” / “Is 15:00 available?”

Staff: “We have different types of massages and treatments.”
Guest may answer: “Can you tell me more?” / “I’d like a massage, please.”

Staff: “Would you like a single treatment or a package?”
Guest may answer: “A single treatment, please.” / “I’ll take a package.”

Staff: “Would you like a 30, 60, or 90-minute massage?”
Guest may answer: “60 minutes, please.” / “90 minutes sounds good.”

Staff: “May I have your name, please?”
Guest may answer: “My name is John Smith.” / “It’s Sarah Lee.”

Staff: “Can you please confirm your treatment and time?”
Guest may answer: “Yes, Swedish massage at 14:00.” / “Facial treatment at 15:30, that’s correct.”

Staff: “Do you prefer a male or female therapist?”
Guest may answer: “Female, please.” / “Male is fine.”

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3. Asking About Preferences & Comfort

Staff: “Do you like light, medium, or firm pressure?”
Guest may answer: “Medium, please.” / “Firm pressure, if possible.”

Staff: “Is the pressure comfortable for you?”
Guest may answer: “Yes, it’s perfect.” / “A little lighter, please.”

Staff: “Do you want me to focus on your back, shoulders, or legs?”
Guest may answer: “Back and shoulders, please.” / “Just my legs today.”

Staff: “Is the room temperature comfortable?”
Guest may answer: “Yes, it’s very nice.” / “It’s a little cold, please.”

Staff: “Would you like a pillow or extra towel?”
Guest may answer: “Yes, a pillow would be great.” / “No, thank you, I’m fine.”

Staff: “Do you prefer soft music or silence?”
Guest may answer: “Soft music, please.” / “I prefer silence, thank you.”

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4. Health & Safety Questions

Staff: “Do you have any allergies?”
Guest may answer: “No, I don’t.” / “Yes, I am allergic to lavender.”

Staff: “Do you have sensitive skin?”
Guest may answer: “Yes, a little sensitive.” / “No, my skin is normal.”

Staff: “Are you allergic to any oils, creams, or products?”
Guest may answer: “No, I’m not allergic.” / “Yes, I can’t use almond oil.”

Staff: “Are you pregnant?”
Guest may answer: “Yes, I am.” / “No, I’m not.”

Staff: “Do you have any injuries, pain, or health conditions?”
Guest may answer: “I have back pain.” / “No, everything is fine.”

Staff: “Have you had any recent surgery?”
Guest may answer: “Yes, three months ago.” / “No, I haven’t.”

Staff: “This helps us give you a safe and comfortable treatment.”
Guest may answer: “I understand, thank you.” / “Sure, that’s fine.”

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5. Spa Treatments Vocabulary

Massages:

• Swedish massage – light pressure, relaxation
• Deep tissue massage – strong pressure, muscle relief
• Hot stone massage – stones for warmth and relaxation
• Aromatherapy massage – massage with essential oils
• Thai massage – stretching and pressure points
• Reflexology – pressure on feet and hands

Facials:

• Hydrating facial – for dry skin
• Anti-aging facial – reduce wrinkles
• Brightening facial – for glowing skin
• Exfoliating facial – removes dead skin
• Rejuvenating facial – refreshes skin

Body treatments:

• Body scrub – removes dead skin, smooths skin
• Body wrap – nourishes and detoxifies skin
• Aromatherapy bath – relaxing bath with essential oils
• Mud bath – detoxifying and relaxing

Other services:

• Sauna – dry heat
• Steam room – moist heat
• Hot tub / Jacuzzi – warm water relaxation

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6. Products & Ingredients Vocabulary

• Essential oils – lavender, peppermint, eucalyptus, rose
• Moisturizer / cream – hydrates skin
• Serum – concentrated skincare product
• Scrub / exfoliant – removes dead skin
• Clay / mud – detoxifying
• Herbal compress – warm herbs for massage

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7. During Treatment Phrases

Staff: “Please relax and enjoy your treatment.”
Guest may answer: “Thank you.” / “I will, thanks.”

Staff: “I will be just outside if you need anything.”
Guest may answer: “Okay, thank you.” / “Sure, that’s fine.”

Staff: “Feel free to change position anytime.”
Guest may answer: “Thank you.” / “I will.”

Staff: “Is the pressure okay?”
Guest may answer: “Yes, it’s perfect.” / “A little stronger, please.”

Staff: “Would you like more or less pressure?”
Guest may answer: “Less, please.” / “More is fine.”

Staff: “Please breathe deeply and relax.”
Guest may answer: “I am, thank you.” / “Okay.”

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8. After Treatment Phrases

Staff: “I hope you enjoyed your treatment.”
Guest may answer: “Yes, it was wonderful.” / “I feel very relaxed, thank you.”

Staff: “Here is your robe and towel.”
Guest may answer: “Thank you.” / “Thanks, that’s great.”

Staff: “Would you like some water or tea?”
Guest may answer: “Water, please.” / “Tea, thank you.”

Staff: “You can take your time to relax in the spa area.”
Guest may answer: “Thank you, I will.” / “Okay, that sounds good.”

Staff: “Would you like to book your next session now?”
Guest may answer: “Yes, please.” / “Not today, thank you.”

Staff: “We offer some products for home care if you like.”
Guest may answer: “Yes, I would like to see them.” / “No, thank you.”

Staff: “Thank you for visiting our spa. Have a wonderful day!”
Guest may answer: “Thank you, I will.” / “Thanks, you too.”

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9. Polite Expressions & Guest Service Vocabulary

• Certainly – Yes, of course
• Right away – I will do it immediately
• Of course – Yes, gladly
• I’ll be happy to assist you
• Please enjoy your stay
• We are here to help you
• Thank you for coming to our spa
• We hope to see you again soon

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10. Practical Guest Service Tips

• Always smile and make eye contact
• Speak slowly and clearly
• Use “please” and “thank you” often
• Listen carefully to guest preferences and complaints
• Offer help without waiting for guests to ask

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Useful vocabulary:

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1. Greetings & Polite Expressions

Word	Definition	Translation
Hello	a word to greet someone
Good morning	hello in the morning
Good afternoon	hello in the afternoon
Good evening	hello in the evening
Welcome	friendly word to say someone is here
Please	polite word when asking
Thank you	polite word after receiving something
You’re welcome	polite answer to thank you
Excuse me	polite word to get attention
Sorry	polite word to apologize
Yes	word to agree
No	word to disagree
Maybe	word to show uncertainty
Goodbye	word to say farewell
See you soon	polite farewell
Have a nice day	polite farewell

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2. Booking & Appointments

Word	Definition	Translation
Appointment	a time to meet for a service
Reservation	booking a service before time
Schedule	a list of times for services
Available	a time that is free
Confirm	say yes to a booking
Cancel	remove a booking
Change	modify a booking or plan
Check-in	arrive and register
Check-out	leave and pay
Form	paper to write information
Signature	write your name
Booking	arrangement for service
Discount	less money to pay
Price	cost of service
Cash	money in notes or coins
Credit card	plastic card to pay
Invoice	paper with payment information
Gift card	card to use as payment
Special offer	service with better price
Promotion	special discount or offer
Cancellation	ending a booking
Reschedule	change the time of service
Spa menu	list of spa services
Treatment menu	list of treatments
Package menu	list of service packages

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3. Spa Treatments – Massages & Body

Word	Definition	Translation
Massage	moving hands on the body to relax
Swedish massage	soft massage for relaxation
Deep tissue massage	strong massage for muscles
Hot stone massage	massage with warm stones
Aromatherapy massage	massage with oils
Thai massage	stretching and pressing the body
Reflexology	massage on feet and hands
Body scrub	rub the body to remove dead skin
Body wrap	cover the body for care or detox
Mud bath	bath with mud
Aromatherapy bath	bath with oils
Detox	remove bad things from the body
Foot bath	bath for feet
Foot soak	soak feet in water
Hand treatment	care for hands
Foot treatment	care for feet
Stretching	move body slowly
Pain relief	remove pain

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4. Facial & Skin Treatments

Word	Definition	Translation
Facial	care for the face
Hydrating	gives water to skin
Anti-aging	helps skin look young
Brightening	makes skin light and fresh
Exfoliating	removes dead skin
Rejuvenating	makes skin healthy and fresh
Face mask	cream or mud for face
Eye mask	cover for eyes
Hair wrap	cover for hair
Lotion	cream for skin
Body butter	thick cream for skin
Exfoliant	scrub to remove dead skin
Soothing gel	gel to calm skin
Relaxing cream	cream to help relax

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5. Spa Products & Equipment

Word	Definition	Translation
Essential oils	liquids from plants for massage
Moisturizer	cream for soft skin
Serum	strong cream for skin care
Scrub	product to remove dead skin
Clay	soft earth for skin care
Herbal compress	warm bag with herbs for massage
Massage cream	cream to help massage
Exfoliating glove	glove to scrub skin
Body brush	brush to scrub skin
Towel	cloth to dry body
Face towel	small towel for face
Robe	soft clothes to wear at spa
Bathrobe	long robe for body
Robe belt	belt for spa robe
Spa slippers	soft shoes for spa
Pillow	soft support for head or body
Head pillow	small pillow for head
Neck pillow	small pillow for neck
Leg pillow	small pillow for legs
Eye pillow	small pillow for eyes
Hot towel	warm towel for body
Cold compress	cold bag for body
Spa basket	container for guest items

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6. Spa Facilities & Rooms

Word	Definition	Translation
Spa treatment room	room for services
Reception	place to welcome guests
Receptionist	staff at reception
Changing room	room to change clothes
Locker room	room to keep clothes
Shower area	place to wash
Rest area	place to relax
Spa garden	outdoor area for relaxing
Pool	water area for swimming
Jacuzzi	hot water with bubbles
Steam room	hot wet air
Sauna	hot dry room
Aromatherapy room	room with oils

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7. Comfort & Guest Preferences

Word	Definition	Translation
Light pressure	soft massage
Medium pressure	normal massage
Firm pressure	strong massage
Back	part of body behind
Shoulders	upper body near neck
Legs	lower body from hips to feet
Feet	bottom part of legs
Hands	part at end of arms
Arms	body part from shoulder to hand
Neck	part between head and shoulders
Head	top part of body
Face	front part of head
Eyes	organs to see
Ears	organs to hear
Mouth	part to eat or speak
Nose	part to smell
Skin	outer layer of body
Hair	grows on head
Comfortable	feel good
Uncomfortable	feel bad
Privacy	being alone
Quiet	not loud
Soft lighting	lights not strong
Relaxing music	music to help calm

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8. Guest Interaction & Service

Word	Definition	Translation
Client	guest in spa
Treatment	service for body or face
Service	help or work for guest
Polite	showing good manners
Smile	happy face
Eye contact	look at someone’s eyes
Listen	hear and understand
Offer	give something
Relaxation	feeling calm
Luxury	very comfortable and high quality
Comfort	feeling good
Stress	feeling worried or tense
Fatigue	feeling very tired
Hydration	giving water to body
Aromatherapy	using oils for relaxing
Consult	talk about needs
Questionnaire	form with questions
Preference	what guest likes
Spa etiquette	rules in spa
Quiet voice	speak softly
No phone	do not use phone

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9. Staff & Roles

Word	Definition	Translation
Massage therapist	staff giving massage
Spa manager	staff who manages spa
Cleaner	staff who cleans spa
Attendant	staff who helps guests
Professional	staff who is skilled
Receptionist	staff at reception
Customer service	help for guests
Polite behavior	good manners
Time management	use time well
Hygiene rules	rules for clean
Safety rules	rules for safe
Confidentiality	keeping guest information private

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10. Health & Wellness

Word	Definition	Translation
Wellness	feeling healthy
Health	good condition of body
Fitness	keeping body strong
Rehabilitation	care to heal body
Meditation	quiet mind practice
Mindfulness	focus on present
Hydrotherapy	treatment with water
Couples treatment	treatment for two
Solo treatment	treatment for one
Luxury spa	very comfortable spa
Spa standards	rules for quality
Luxury service	very high quality service
Guest experience	how guest feels
Feedback form	form for opinions
Complaint	problem to report
Satisfaction	how happy guest is

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A dialogue, staff, guest:

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1. Greetings & Polite Expressions

Staff: Hello! Welcome to Serenity Spa. How are you today?
Guest: Hello. I am fine, thank you. And you?
Staff: I am good, thank you. Please, follow me. Would you like some water or tea before your treatment?
Guest: Water, please. Thank you.
Staff: You are welcome. Please have a seat. Here is a comfortable chair. You can sit and relax.
Guest: Thank you. The chair is very comfortable.
Staff: We are happy to see you. If you need anything, please tell me.

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2. Booking & Appointments

Staff: Do you have a spa appointment today?
Guest: Yes, I have one at 3:00 PM.
Staff: Great. May I have your name, please?
Guest: My name is Anna Smith.
Staff: Thank you, Ms. Smith. You booked a 60-minute Swedish massage, correct?
Guest: Yes, that is correct.
Staff: Do you prefer a male or female therapist?
Guest: Female, please.
Staff: Very well. I will prepare everything for you. Do you want a single treatment or a package?
Guest: Only a single treatment today.
Staff: Okay. Would you like a 60-minute or 90-minute massage?
Guest: 60 minutes, please.
Staff: Perfect. Your appointment is confirmed. Please take your time and relax while waiting.

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3. Spa Treatments – Massages & Body

Staff: Today you will have a Swedish massage. Do you like light, medium, or firm pressure?
Guest: Medium, please.
Staff: Okay. Would you like me to focus on your back, shoulders, legs, or all parts?
Guest: Shoulders and back, please.
Staff: Very good. If the pressure is too strong or too soft, please tell me.
Guest: I will. Thank you.
Staff: We use massage cream and essential oils. They will help your muscles relax.
Guest: The smell is very nice. What oil is this?
Staff: This is lavender oil. It helps you feel calm and relaxed.
Guest: Wonderful. I like lavender.
Staff: During the massage, you can change position anytime. Please breathe deeply and enjoy.

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4. Facial & Skin Treatments

Staff: We also have facial treatments. Do you want a facial today?
Guest: No, only massage today.
Staff: Of course. We offer hydrating, anti-aging, and brightening facials if you want next time.
Guest: Hydrating facial sounds nice.
Staff: Great! It gives water to your skin and makes it soft. We can book it for your next visit.
Guest: Yes, please. That is good.
Staff: After your massage, we can also do a foot treatment or hand treatment if you like.
Guest: Maybe next time. Today only massage.

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5. Spa Products & Equipment

Staff: Please lie down on the massage table. Here is a pillow for your head.
Guest: Thank you. The table is comfortable.
Staff: Good. I will use massage cream and essential oils. These are lavender and peppermint.
Guest: Lavender smells very nice. What is peppermint for?
Staff: Peppermint helps you feel fresh and relieves tired muscles.
Guest: Oh, I like that.
Staff: I also have a hot towel for your shoulders and neck. It helps the muscles relax more.
Guest: Perfect. Thank you.
Staff: If you need a blanket or another pillow, please tell me.

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6. Spa Facilities & Rooms

Staff: After your massage, you can relax in the spa garden or the rest area.
Guest: That is good. Is the pool open?
Staff: Yes, the pool and Jacuzzi are open. You can also use the steam room or sauna.
Guest: I like the sauna. Can I go there after my massage?
Staff: Of course. You can take your time. Please bring your robe and towel from the locker.
Guest: Thank you. How about the changing room?
Staff: The changing room is this way. It has lockers, towels, and slippers for your comfort.

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7. Comfort & Guest Preferences

Staff: How is the room temperature? Is it comfortable?
Guest: Yes, it is very comfortable.
Staff: Would you like soft music or silence during the massage?
Guest: Soft music, please.
Staff: Okay. We have relaxing instrumental music or gentle nature sounds. Which do you prefer?
Guest: Nature sounds, please.
Staff: Very good. If you want to change the music, pillow, or lighting during the massage, just tell me.
Guest: Thank you. I will.

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8. Guest Interaction & Service

Staff: Are you comfortable now, Ms. Smith?
Guest: Yes, I feel very relaxed.
Staff: That is good. During the massage, if anything is not comfortable, please let me know.
Guest: Okay, I will.
Staff: After your massage, would you like water or herbal tea?
Guest: Tea, please. Thank you.
Staff: You are welcome. Please take your time and enjoy your relaxation.
Guest: Thank you. Your massage is very nice.
Staff: I am happy you enjoy it. Your wellness and comfort are our priority.

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9. Staff & Roles

Staff: My name is Lisa. I am your massage therapist today.
Guest: Nice to meet you, Lisa.
Staff: Nice to meet you too. If you need anything, I am here to help.
Guest: Thank you. I feel very safe and comfortable.
Staff: That is our goal. The spa manager and reception staff also make sure everything is perfect for you.
Guest: I can see that. Everyone is very polite and kind.
Staff: Thank you. We want all guests to feel welcome and relaxed.

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10. Health & Wellness

Staff: Before we finish, may I ask about your health? Do you have any injuries, pain, or sensitive skin?
Guest: No injuries. My skin is normal.
Staff: Good. This massage will help you relax, reduce stress, and make your body feel better.
Guest: I already feel relaxed.
Staff: Wonderful. Would you like to book your next session now?
Guest: Yes, please. I would like another Swedish massage next week.
Staff: Perfect. We will schedule it for you.
Guest: Thank you very much. I will come again soon.
Staff: We look forward to seeing you again. Enjoy your wellness and have a nice day!

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• from information to a confirmed booking

When a guest asks about excursions, the front desk gives information. The staff explains one-day trips in the country. They tell the guest about temples, villages, markets, rivers, and nature. The staff asks what kind of trip the guest likes. They also give details: time, price, guide, and transport. If the guest has questions or special requests, the staff can help. Finally, they confirm the booking and tell the guest the pickup time and place.

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1. Greeting / Starting the Conversation

Purpose: Make the guest feel welcome and introduce trip options.

• “Good morning! Welcome to [Hotel Name].”
• “How can I help you today?”
• “Are you interested in booking a one-day trip or excursion?”
• “We have trips to visit local temples, villages, markets, and nature.”
• “You can explore famous sights in the city or nearby countryside.”
• “We also have cultural experiences, like traditional crafts, dance, or local workshops.”

Examples / Tips (general for Indonesia / Asia):

• “Many guests enjoy visiting temples near the city in the morning and local villages in the afternoon.”
• “You can take a trip to a nearby rice farm or mountain for nature views.”
• “A boat trip on a river or lake is also popular to see local life.”

Extra Phrases:

• “Would you like me to show you the available trips today?”
• “We have trips for half-day or full-day.”

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2. Asking About Guest Preferences

Purpose: Understand what the guest wants and suggest suitable trips.

• “What kind of trip do you like?”
• “Do you want to see temples, nature, villages, or markets?”
• “Do you prefer a short morning trip or a full-day excursion?”
• “Are you traveling alone, with family, or in a group?”
• “Do you want a private trip or a shared tour with other guests?”
• “Do you enjoy cultural experiences, local life, or walking in nature?”

Examples / Tips:

• “Some guests enjoy visiting a local village to see traditional farming and crafts.”
• “Others like a boat trip on a nearby river or lake to see local houses and markets.”
• “Would you like to see a traditional dance or cultural performance in the evening?”

Extra Phrases:

• “Do you prefer a trip with more walking or more relaxing transportation?”
• “Do you want to take photos during the trip?”

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3. Explaining Options

Purpose: Present the trips clearly and explain what guests will see and do.

• “We have several one-day trips available.”
• “You can visit temples, pagodas, or historical sites nearby.”
• “You can go to a local village and see daily life and traditional crafts.”
• “We offer boat trips on rivers or lakes to see local markets and houses.”
• “Some trips include a guide, transportation, and entrance fees.”
• “We can also arrange cultural experiences, such as craft workshops or music and dance shows.”

Examples / Tips:

• “A morning trip to local temples lasts 4–5 hours and includes a guide.”
• “A full-day trip can include temple visits in the morning and a village visit in the afternoon.”
• “The boat trip on the river includes a visit to local houses and floating markets.”

Extra Phrases:

• “The guide will explain the history and culture in English.”
• “Some tours are small groups, which are quiet and personal.”
• “Private tours are available if you prefer more privacy.”

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4. Talking About Practical Details

Purpose: Give the guest all necessary information for booking.

• “The trip starts at 8:00 a.m. and ends around 5:00 p.m.”
• “The price is 35 USD per person.”
• “The price includes guide, transportation, and entrance fees.”
• “We can pick you up from the hotel and bring you back.”
• “Some trips require booking one day in advance.”
• “Do you want me to check availability for your preferred day?”

Examples / Tips:

• “The boat trip starts early at 6:30 a.m. because the market is busiest in the morning.”
• “The village visit allows you to see rice fields, local schools, and traditional crafts.”
• “Temple visits require modest clothing: long pants and covered shoulders.”

Extra Phrases:

• “Half-day trips last 3–5 hours; full-day trips last 7–9 hours.”
• “You will travel by car, van, or boat depending on the trip.”

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5. Handling Requests or Concerns

Purpose: Solve problems, answer questions, and make guests feel confident.

• “Let me check if the trip is available for you.”
• “Sorry, that trip is full today, but we have other options.”
• “Do you have any special requests or needs?”
• “We can organize a private tour if you want.”
• “Some trips are small groups; others are larger.”
• “Please tell us if you have children or need help with walking.”

Examples / Tips:

• “If you want a private boat trip on the river, we can arrange it.”
• “For temple visits, the guide can explain history and culture in simple English.”
• “For village visits, bring a hat and sunscreen—it can be sunny.”

Extra Phrases:

• “Would you like me to recommend a trip based on your interests?”
• “All trips have English-speaking guides and safe transportation.”

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6. Closing / Confirming Booking

Purpose: Confirm the booking politely and clearly.

• “Shall I reserve a spot for you?”
• “Here is your ticket and itinerary.”
• “You can pay at the front desk or directly to the tour guide.”
• “Your pickup time is 8:00 a.m. at the hotel lobby.”
• “Please be ready 10 minutes before pickup.”
• “Enjoy your trip! Let us know if you need any help.”

Examples / Tips:

• “Have a great time visiting the local temples and villages!”
• “Enjoy the boat trip and see local life on the river or lake!”
• “The guide will meet you in the hotel lobby with a sign with your name.”

Extra Phrases:

• “If you have any questions during the trip, you can call the front desk.”
• “We hope you enjoy learning about local culture and seeing traditional life.”

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A dialogue between guest and staff

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1. Greeting / Starting the Conversation

Staff: “Good morning! Welcome to [Hotel Name]. How can I help you today?”
Guest: “Good morning. I want to visit a famous temple today. Can you help me?”
Staff: “Of course! We have several one-day trips in the area. You can visit temples, villages, markets, rivers, or nature sites.”
Guest: “I am interested only in temples.”
Staff: “That is perfect. We can take you to the most famous temple in the region. You can also see smaller temples nearby and learn about local history. You can also see traditional life in the village close to the temple if you want.”
Guest: “That sounds interesting. I like history and culture.”
Staff: “Great! Our tours include an English-speaking guide. The guide explains the history and traditions of the temples.”

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2. Asking About Guest Preferences

Staff: “Which kind of trip do you like more? Temples only, or temples and villages together?”
Guest: “I want to see the temples first, and maybe a village later.”
Staff: “Do you prefer a short trip in the morning or a full-day trip?”
Guest: “Full day is better. I want to see as much as possible.”
Staff: “Are you traveling alone or with family or friends?”
Guest: “I am alone.”
Staff: “Do you want a private tour just for you, or a shared tour with other guests?”
Guest: “Private, please.”
Staff: “Do you enjoy walking a lot, or do you prefer a trip with more transport?”
Guest: “I like walking a little, but not too much.”
Staff: “Perfect. The trip has some walking at the temples, but most transportation is by car.”
Staff: “Do you want to take photos during the trip?”
Guest: “Yes, of course!”

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3. Explaining Options

Staff: “We have a full-day trip to the famous temple. In the morning, you will visit the main temple and a smaller temple nearby. The guide will explain the history, the architecture, and the traditions.”
Guest: “How long do we stay at each temple?”
Staff: “About 1–1.5 hours at the main temple, and 45 minutes at the smaller temple. After that, you can visit a village close to the temples.”
Guest: “What can I see in the village?”
Staff: “You can see local houses, rice fields, and traditional crafts. You can also meet local people and see how they live every day.”
Guest: “That is great!”
Staff: “We also offer a boat ride on the river if you like. You can see floating houses and local markets from the boat.”
Guest: “I like that. Can we include the boat ride?”
Staff: “Yes, we can include it. The tour will last about 8 hours. Transportation, guide, and entrance fees are included.”
Guest: “Does the guide speak English?”
Staff: “Yes, the guide speaks English and can answer your questions. The guide can also take photos for you if you want.”

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4. Talking About Practical Details

Staff: “The trip starts at 8:00 a.m. We pick you up from the hotel lobby. Please be ready 10 minutes before pickup. The trip ends around 4:30 p.m.”
Guest: “What is the price?”
Staff: “The full-day trip is 40 USD per person. Half-day trips are 25 USD. The price includes guide, transportation, and entrance fees.”
Guest: “Do I need to bring anything?”
Staff: “Yes. Wear long pants and cover your shoulders for temple visits. Bring sunscreen, a hat, and water. Comfortable shoes are recommended because there is some walking.”
Guest: “Do we have lunch during the trip?”
Staff: “Yes. We can stop at a local restaurant, or you can bring your own lunch. Some guests like to eat small snacks from the village.”
Guest: “I will bring my own lunch.”
Staff: “Perfect. The car is comfortable and air-conditioned. You can relax during transportation between sites.”

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5. Handling Requests or Concerns

Guest: “What if it rains?”
Staff: “If it rains, we provide umbrellas and raincoats. The tour can continue safely. Some areas have covered walkways.”
Guest: “Can I change the trip during the day if I want?”
Staff: “Yes, you can speak with the guide. They can help you adjust the schedule if needed.”
Guest: “I am interested in seeing a smaller temple after the main temple. Can we do that?”
Staff: “Yes, we can visit a peaceful temple nearby. It is quiet and beautiful, and you can take photos.”
Guest: “Is it safe?”
Staff: “Yes, all trips are safe. The guide has experience, and the transportation is secure. You can also call the front desk if you have any questions during the trip.”

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6. Closing / Confirming Booking

Staff: “Shall I reserve a spot for you for today’s full-day temple trip?”
Guest: “Yes, please.”
Staff: “Here is your ticket and itinerary. Your pickup time is 8:00 a.m. at the hotel lobby. Please be ready 10 minutes before pickup.”
Guest: “Thank you. How do I pay?”
Staff: “You can pay at the front desk now or directly to the tour guide during the trip.”
Guest: “I will pay now.”
Staff: “Great. Enjoy your trip! You will see beautiful temples, a peaceful village, and learn about local culture. The guide will meet you in the hotel lobby with a sign with your name.”
Guest: “Thank you very much. I am excited.”
Staff: “You are welcome. Have a wonderful day and enjoy your visit!”

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• a list of useful words, and another one for verbs

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reception and lobby

vocabulary	definition (a1)	translation
reception	the place where guests check in
front desk	desk where guests get help
lobby	main area at the entrance
lobby lounge	comfortable area for guests to sit
receptionist	person at the front desk
concierge	worker who helps guests with requests
bell desk	place for luggage help
bellboy / porter	person who carries guests’ luggage
do not disturb	sign to stop being interrupted
elevator	box to go up and down floors
elevator key	key to use the elevator
floor	one level of the building
waiting area	place for guests to wait
guest information	data about a guest
vip guest	very important guest
lobby directory	list of places in the hotel
guest welcome	greeting for guest arrival
welcome letter	paper welcoming the guest
information desk	desk to ask questions
lobby sign	sign showing directions
hotel map	map showing hotel layout
public area	place everyone can use
guest assistance	helping the guest
reception computer	computer for front desk work
front office	area for guest administration
lobby manager	person in charge of lobby
guest greeting	saying hello to guest
bell service	assistance with luggage
porter service	assistance with bags

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booking and reservations

vocabulary	definition (a1)	translation
reservation	booking for a room
booking confirmation	paper/email showing room is booked
reservation number	number for the booking
reservation form	paper with guest booking details
booking system	computer program for reservations
reservation request	guest asks for booking
cancellation	stopping a booking
refund	money returned after cancellation
special request	guest asks for something extra
room rate	price per night
deposit	money paid before staying
check-in	when guest comes to start staying
check-out	when guest leaves the hotel
early check-in	arriving before usual time
late check-out	leaving after usual time
overbooking	hotel has more guests than rooms
walk-in guest	guest without reservation
booking policy	hotel rules for reservations
payment guarantee	promise to pay for booking
guest profile	information about guest
room availability	rooms free for booking
online booking	booking on internet
booking agent	person who books rooms
reservation desk	desk for booking rooms
confirmed booking	booking accepted
pending booking	booking not yet accepted
cancelled booking	booking that was stopped
reservation change	change in booking
guest registration	filling guest information

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guest rooms

vocabulary	definition (a1)	translation
guest	person staying at hotel
room	place where guest sleeps
single room	room for one person
double room	room for two people
twin room	room with two separate beds
suite	big luxury room
junior suite	small suite
executive suite	room with office space
deluxe room	better quality room
standard room	normal room
accessible room	room for disabled guest
connecting rooms	rooms joined by door
adjacent rooms	rooms next to each other
room key	key for guest’s room
key card	electronic key card
room upgrade	better room given
extra bed	additional bed
cot	small bed for child
rollaway bed	moveable extra bed
amenities	extra things in the room
amenities kit	small items for guest use
bathrobe	robe for guest
slippers	soft shoes for guest
towels	cloths to dry body
linen	sheets, pillowcases, towels
pillow	soft thing to rest head on
blanket	bed cover
duvet	soft bed cover
mattress	bed surface for sleeping
nightstand	small table next to bed
desk	table to work
chair	seat for sitting
wardrobe	place to hang clothes
closet	storage for clothes
minibar	small fridge with drinks
safe	lockable box for valuables
television	screen to watch shows
remote control	device to control tv
telephone	phone in the room
air conditioning	device to cool room
heater	device to warm room
lighting	lamps in the room
curtains	fabric to cover windows
balcony	outdoor space in room
patio	small outdoor area
bathroom	room with shower or bath
shower	place to wash
bathtub	large tub to bathe
sink	place to wash hands
toilet	place to go
mirror	glass to see reflection
hairdryer	device to dry hair
toiletries	soap, shampoo, and cream

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Perfect! I will continue the list in the same format with lowercase first letters, three columns (vocabulary, definition in A1, translation empty), adding all the sections you requested. This will be very long and cover most of what a 5-star hotel receptionist needs.

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services and housekeeping

vocabulary	definition (a1)	translation
housekeeping	team who cleans rooms
room service	food or drinks brought to rooms
laundry service	washing guest clothes
cleaning supplies	things used to clean rooms
trash bin	container for garbage
turndown service	preparing room for night
maintenance	fixing things in hotel
lost and found	place for lost items
wake-up call	phone call to wake guest
housekeeping request	asking cleaning service
ironing service	ironing guest clothes
dry cleaning	special washing of clothes
fresh towels	new towels for guest
extra amenities	additional items in room
minibar refill	restocking drinks in minibar
room inspection	checking room condition
bed making	arranging bed neatly
vacuuming	cleaning floor with vacuum
dusting	removing dust from surfaces
toiletries refill	adding soap, shampoo, etc.

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payments and billing

vocabulary	definition (a1)	translation
credit card	card to pay money
debit card	bank card to pay
invoice	paper showing what guest must pay
receipt	paper showing what guest paid
bill	another word for invoice
payment method	way to pay money
guest account	record of guest charges
hotel charges	costs for rooms or services
deposit	money paid before staying
refund	money returned after cancellation
advance payment	money paid before arrival
final bill	last payment at check-out
cash payment	paying with money
payment confirmation	proof of payment
outstanding balance	money guest still owes
room rate	price per night
service charge	extra cost for service
tax	government fee
gratuity	tip for service
credit authorization	approval to use card

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customer service and communication

vocabulary	definition (a1)	translation
guest complaint	when guest says problem exists
guest satisfaction	how happy guest is
front desk phone	phone at reception
intercom	hotel phone system
reservation inquiry	asking about availability
information desk	place to ask questions
directions	instructions to go somewhere
feedback	guest opinion about hotel
customer service	help for guests
assistance	help given
complaint handling	solving guest problems
apology	saying sorry to guest
problem solving	fixing issues
guest follow-up	checking guest satisfaction
courtesy call	polite phone call to guest
special attention	extra care for guest
guest loyalty	returning guest
service recovery	fixing service mistakes
concierge advice	information from concierge
welcome greeting	friendly hello to guest

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restaurants and bars

vocabulary	definition (a1)	translation
restaurant	place to eat
bar	place to drink
menu	list of food and drinks
dining room	place for guests to eat
reservation	booking table
waiter / waitress	person serving guests
table service	food served at table
buffet	self-service meal
room service menu	menu for in-room dining
wine list	list of wines
beverage	drink
cocktail	mixed drink
chef	person who cooks
kitchen	place to cook
food presentation	arranging food nicely
special menu	extra food options
happy hour	discount drinks time
alcohol	drink with alcohol
soft drink	non-alcoholic drink
breakfast service	morning meal provided

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spa, gym, and pool

vocabulary	definition (a1)	translation
spa	place for beauty and health treatments
massage	rubbing body to relax
sauna	hot steam room
steam room	room with hot steam
swimming pool	place to swim
poolside	area near pool
gym	room for exercise
fitness center	gym for guests
personal trainer	person to guide exercises
yoga class	guided yoga exercise
aerobics class	guided fitness exercise
pool towels	towels for pool use
spa treatment	massage or beauty service
facial	treatment for face
manicure	hand and nail care
pedicure	foot and nail care
hot tub	small heated pool
jacuzzi	hot whirlpool bath
swimming lessons	teaching swimming
relaxation area	place to rest

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transportation and valet

vocabulary	definition (a1)	translation
valet	person who parks guest cars
parking	place to leave cars
parking lot	outdoor area for cars
parking garage	building for parking
car service	car provided for guest
shuttle service	transport to airport or city
taxi service	calling taxi for guest
limousine	luxury car for guest
airport transfer	transport to or from airport
luggage transport	moving guest luggage
pick-up	collecting guest
drop-off	taking guest to place
transportation desk	desk for transport help
guest vehicle	car belonging to guest
valet ticket	paper showing parked car
shuttle schedule	times for shuttle
ride request	asking for transport
driver	person driving car
rental car	car to rent
parking validation	approval for free parking

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safety, security, and emergencies

vocabulary	definition (a1)	translation
security	protection of people and property
security guard	person in charge of safety
emergency exit	door for leaving in danger
fire alarm	sound warning of fire
fire extinguisher	device to stop fire
first aid kit	box with medical supplies
evacuation	leaving building quickly
emergency phone	phone for urgent help
safety procedure	steps to stay safe
lost child	child separated from guardian
guest safety	keeping guest safe
security camera	camera to monitor area
surveillance	watching for safety
accident report	paper describing incident
police contact	number to call police
fire drill	practice to escape fire
emergency plan	guide for urgent events
medical emergency	serious health problem
alarm system	system warning danger
restricted area	place guests cannot enter

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events, meetings, and conferences

vocabulary	definition (a1)	translation
conference room	room for meetings
meeting room	smaller room for meetings
event planner	person organizing events
banquet hall	large room for dining/events
seminar	educational meeting
workshop	class or training session
audio-visual equipment	screens, projectors, microphones
projector	device to show images
microphone	device to speak louder
speaker	person giving presentation
registration desk	desk to sign in guests
attendee	person attending meeting
catering service	providing food/drinks
conference package	offer including room + services
seating arrangement	plan of where people sit
agenda	schedule of meeting
event schedule	timetable of event
breakout room	small room for discussion
presentation	showing information to group
conference call	phone call with many participants

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luxury experiences

vocabulary	definition (a1)	translation
vip service	special service for important guest
concierge service	help with tickets, tours, transport
limousine service	luxury car transport
private dining	exclusive meal for guest
personal butler	assistant for guest
luxury suite	very high-quality room
spa treatment	massage or beauty service
exclusive access	special place only for guest
pillow menu	choice of pillows for guest
turn-down service	preparing room at night
personal shopper	helps guest buy items
private tour	guided trip for guest only
wine tasting	trying different wines
champagne service	serving champagne to guest
valet parking	parking car for guest
in-room check-in	check-in in guest room
welcome amenities	gifts for guest arrival
express check-out	fast leaving process
private lounge	exclusive lounge for vip
signature service	hotel’s special service

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hotel policies, rules, and regulations

vocabulary	definition (a1)	translation
hotel policy	rules of hotel
check-in time	when guests can arrive
check-out time	when guests must leave
cancellation policy	rules for stopping booking
no smoking	smoking is not allowed
pet policy	rules for pets
age restriction	minimum age for guests
payment policy	rules for paying
deposit requirement	money to pay before arrival
dress code	required clothing
noise policy	rules for quiet
liability	hotel responsibility
privacy policy	rules for guest information
lost property policy	rules for lost items
safety rules	rules for safety
parking rules	rules for cars
guest conduct	behavior expected
smoking area	place to smoke
damages policy	rules for damage
internet policy	rules for wifi

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telephone and email phrases

vocabulary	definition (a1)	translation
hold on	wait on phone
may i help you	asking how to help
good morning	greeting in morning
good afternoon	greeting in afternoon
good evening	greeting in evening
thank you for calling	polite phrase on phone
could you spell that	asking for spelling
one moment please	asking to wait
transferring call	sending call to someone
voicemail	recorded message
message	information for someone
follow-up email	email to check or remind
confirmation email	email showing reservation
complaint email	email reporting problem
inquiry email	email asking questions
polite closing	polite way to end email
best regards	email closing
sincerely	email closing
thank you for your email	polite start for reply
email attachment	file added to email

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A list of useful verbs

• and a list of useful verbs as well
  

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1️⃣ restaurant areas & staff

word	definition	translation
restaurant	place where people eat
dining room	area where guests eat
terrace	outdoor eating area
lobby	entrance area of a hotel
buffet	table with many dishes to choose from
bar	place where drinks are made
reception	front area for welcoming guests
restroom	toilet for guests
kitchen	place where food is cooked
manager	person who leads the restaurant
assistant manager	helps the manager
chef	main cook
sous-chef	helper cook
pastry chef	cook for desserts
waiter	person who serves food
waitress	female waiter
host	person who welcomes guests
hostess	female host
sommelier	wine expert
bartender	person making drinks
busser	clears tables
runner	brings food from kitchen
head waiter	chief waiter
service staff	all staff serving guests
concierge	person giving information
event manager	person planning events
housekeeping	staff cleaning rooms
porter	staff carrying luggage
front desk	place to check in
maître d‘	head of dining room
reservation desk	desk to make bookings
food runner	brings food to tables
expediter	sends food to tables
barback	helps bartender
inventory manager	checks kitchen items
wait station	area assigned to a waiter
table captain	waiter in charge of tables

2️⃣ table items & equipment

word	definition	translation
plate	flat dish for food
bowl	deep dish for soup or rice
cup	small container for hot drinks
glass	container for water or wine
mug	big cup for coffee or tea
napkin	small cloth or paper for cleaning mouth
tablecloth	cloth covering the table
tray	flat thing for carrying dishes
cutlery	knife, fork, spoon together
knife	tool to cut food
fork	tool to eat food
spoon	tool to eat or serve food
serving spoon	big spoon for shared food
serving fork	big fork for shared food
bread basket	basket with bread
butter dish	dish for butter
salt shaker	container with salt
pepper mill	container for pepper
condiments	extra sauces and spices
wine glass	glass for wine
water glass	glass for water
champagne flute	glass for champagne
highball glass	tall glass for drinks
martini glass	glass for martini
teapot	container for tea
coffee pot	container for coffee
sugar bowl	container for sugar
creamer	container for milk or cream
carafe	container for water or wine
pitcher	container for water
table number	number of table
centerpiece	decoration for table
candle holder	holder for candle
bread plate	small plate for bread
dessert plate	small plate for dessert
side plate	small plate for side dishes
coaster	small mat for drinks
salt and pepper set	small containers for seasoning
chafing dish	dish to keep food warm
cloche	cover for a dish
ice bucket	container for ice
ice tongs	tool to pick ice
serving trolley	cart to carry food
platter	large plate for sharing food
ladle	big spoon for soup
cocktail shaker	container to mix drinks
straw	small tube to drink liquids
menu cover	folder for menu
place card	card with guest name
napkin ring	ring to hold napkin
soup spoon	large spoon for soup
dessert fork	small fork for dessert
water pitcher	container for water
wine decanter	container to aerate wine
ice napkin fold	decoration for napkin
serving tray	tray for multiple items

3️⃣ food and drink vocabulary

word	definition	translation
appetizer / starter	small food before main dish
main course	biggest part of meal
dessert	sweet food after main
side dish	extra food with main dish
beverage	a drink
sparkling water	water with gas
still water	water without gas
wine pairing	wine chosen for food
allergy	when food makes sick
gluten-free	food with no gluten
vegetarian	person who does not eat meat
vegan	person who does not eat animal food
seafood	food from sea
fish	animal from water
shrimp	small sea animal
lobster	large sea animal
crab	sea animal with claws
clams	shellfish food
oyster	raw shellfish
scallop	sea food
squid	sea food
octopus	sea food
chicken	bird meat
beef	cow meat
pork	pig meat
lamb	sheep meat
salad	raw vegetables
soup	liquid food
sauce	liquid for flavor
spicy	hot taste
sweet	taste like sugar
salty	food with salt
bitter	strong taste
sour	taste like lemon
crispy	hard outside, soft inside
tender	soft meat
fresh	not old
frozen	very cold food
grilled	cooked on fire
fried	cooked in oil
boiled	cooked in water
baked	cooked in oven
roasted	cooked in oven with oil
steamed	cooked with steam
chef’s special	dish for today only
tasting menu	small portions of many dishes
set menu	fixed menu
a la carte	order dishes individually
organic	food grown naturally
local	food from this area
seasonal	food from current season
gourmet	very good quality food
finger food	food eaten with hands
slow-cooked	cooked for a long time
melted	food turned soft by heat
caramelized	sugar turned brown by heat

4️⃣ taking orders

word / phrase	definition	translation
order	ask for food or drink
recommend	say what is good
special	dish of the day
portion	amount of food
medium / rare / well-done	how to cook meat
refill	fill again
course	one part of a meal
would you like a drink?	ask guest about drink
would you like an appetizer?	offer first dish
do you want a side dish?	ask about extra food
how would you like your steak?	ask doneness
would you like dessert?	ask about dessert
can i get you anything else?	offer more
please follow me	ask guest to come
are you ready to order?	ask if guest wants to order
may i suggest a dish?	recommend food
could i offer a special?	suggest today’s dish
how many in your party?	ask number of guests
any dietary restrictions?	ask about food limits
could i explain the menu?	offer information
would you like a wine pairing?	offer wine
shall i start with drinks?	ask first drink

5️⃣ polite phrases for guests

phrase	definition	translation
good evening, welcome to our restaurant	greeting guests
may i take your order?	ask what they want
would you like to start with something to drink?	offer drinks first
how would you like your steak cooked?	ask about doneness
is everything all right with your meal?	check if guest is happy
can i get you anything else?	offer more help
thank you for dining with us	polite goodbye
have a pleasant evening	kind farewell
please enjoy your meal	polite phrase
thank you for waiting	polite phrase
we hope to see you again	polite farewell
could i help you with something?	offer assistance
please follow me to your table	guide guest
we are happy to serve you	polite phrase
please let me know if you need anything	offer help

6️⃣ problems and solutions

word	definition	translation
complain	say something is bad
apologize	say sorry
replace	give a new one
delay	to be late
spill	drop liquid by accident
mistake	something wrong
problem	something difficult
issue	something to fix
solution	how to fix problem
wrong order	order not correct
broken glass	glass is damaged
food cold	meal is not warm
allergy reaction	guest reacts to food
lost item	guest lost something

7️⃣ talking to kitchen or team

word	definition	translation
chef	main cook
sous-chef	chef helper
station	work area for waiter
runner	brings food to table
shift	working time
tray	flat object to carry food
busser	clears tables
head waiter	chief waiter
service staff	all serving staff
line cook	cook in kitchen
pastry chef	dessert cook
expediter	sends food to tables
barback	helps bartender
inventory	list of items in kitchen
prep cook	prepares ingredients
dishwasher	washes dishes
server assistant	helps waiter

8️⃣ useful adjectives for food and service

word	definition	translation
delicious	very tasty
fresh	new, not old
crispy	hard outside, soft inside
tender	easy to cut and chew
spicy	hot taste
sweet	taste like sugar
salty	with salt
bitter	strong taste
sour	taste like lemon
polite	kind and respectful
busy	with many guests
comfortable	easy to sit
clean	no dirt
friendly	kind to guests
professional	good at job
organized	everything in order
quick	fast service
attentive	watches guest needs
pleasant	nice feeling

9️⃣ payment and closing

word	definition	translation
cash	money in notes and coins
credit card	plastic card for paying
split the bill	each person pays part
receipt	paper showing payment
service charge	money for staff added to bill
tip	extra money for good service
here is your bill	present the bill
would you like to pay by cash or card?	ask payment method
thank you very much	polite thanks
have a nice evening	polite goodbye
we hope to see you again	polite farewell
payment completed	guest paid
change	money returned after payment
round up	increase total to next whole number
pay online	pay with internet
pay now / later	choose payment time

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A list of useful verbs:

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🧑‍💼 Customer Service & Communication

greet – to say hello to someone
welcome – to receive someone politely
smile – to make a happy face
speak – to talk with someone
talk – to have a conversation
listen – to pay attention to what someone says
ask – to say something to get an answer
answer – to reply to a question
explain – to make something clear
repeat – to say again
describe – to tell what something is like
thank – to say you are grateful
apologize – to say sorry
promise – to say you will do something
suggest – to give an idea
advise – to give an opinion or recommendation
inform – to tell information
recommend – to say something is good
confirm – to say something is correct
discuss – to talk about something

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🍽️ Serving, Food & Restaurant Work

serve – to bring food or drinks to guests
carry – to take things in your hands
bring – to take something to someone
clear – to take things away from a table
clean – to remove dirt or mess
prepare – to make ready before serving
set – to arrange things on a table
place – to put something in a position
fill – to make something full
pour – to make liquid flow into a glass
open – to make not closed
close – to shut something
cut – to divide with a knife
mix – to combine ingredients
taste – to try food by eating a little
check – to make sure everything is fine
remove – to take something away
deliver – to bring something to someone
bring – to deliver food to a guest
serve – to give food or drinks

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🧹 Cleaning & Setup

wash – to use water and soap
wipe – to make something dry or clean
dry – to remove water
sweep – to clean the floor
mop – to wash the floor
polish – to make something shine
arrange – to put things in order
tidy – to make a place neat
fold – to bend cloth neatly
refill – to add more items
replace – to put a new one instead
collect – to take things together
store – to keep something safely
decorate – to make something look nice
cover – to put a cloth or lid on something
move – to change position
prepare – to get ready for guests
check – to look if it is ready
set – to arrange for service
organize – to put everything in order

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🕰️ Work & Daily Routine

start – to begin something
finish – to end something
come – to arrive somewhere
go – to leave or move away
work – to do your job
help – to give support
learn – to get new knowledge
train – to practice a skill
check – to look carefully
follow – to do what someone says
wait – to stay until something happens
stand – to be on your feet
sit – to be on a chair
move – to change place
use – to do something with an object
wear – to have clothes on
hold – to keep in your hands
look – to direct your eyes
think – to use your mind
try – to make an effort

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🏨 Hotel & Teamwork

meet – to see or talk to people
join – to become part of a group
support – to help or back up someone
manage – to organize or direct people
organize – to plan and arrange
report – to give information to a manager
communicate – to share information
plan – to decide what to do
prepare – to get ready
follow – to do what is asked
respect – to show care for others
understand – to know what someone means
share – to give part of something
listen – to pay attention
thank – to show appreciation
smile – to be friendly
help – to support someone
assist – to work together
greet – to welcome someone
explain – to make clear something

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💰 Taking Orders & Payment

order – to ask for food or drink
write – to put words on paper
note – to write down something important
check – to look at carefully
bring – to take food to the table
confirm – to say the order is correct
serve – to give food or drinks
repeat – to say again to be sure
charge – to ask for payment
pay – to give money for something
count – to say numbers one by one
receive – to get money or items
return – to give change or something back
prepare – to get ready
call – to phone or contact someone
sign – to write your name
check – to look at the bill
finish – to complete the payment
thank – to say thank you for visiting
invite – to welcome them again

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🔄 Everyday Actions

accept – to say yes to something
add – to put something more
agree – to have the same opinion
allow – to let someone do something
believe – to think something is true
bring – to take or deliver something
buy – to get something with money
choose – to decide what you want
close – to make not open
come – to move toward someone
continue – to keep doing something
decide – to make a choice
do – to perform an action
draw – to make a picture
drink – to take liquid into your mouth
eat – to put food in your mouth
enjoy – to like something
find – to discover something
forget – to not remember
get – to receive something

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🔧 Actions & Tools

fix – to repair something
hold – to keep in your hand
keep – to continue having something
let – to allow something
look – to use your eyes
make – to create or produce something
move – to change place or position
open – to make not closed
pick – to choose or take something
place – to put somewhere
put – to move something to a place
read – to look at and understand words
remove – to take away something
replace – to put something new instead of old
run – to move fast with your legs
say – to speak words
see – to use your eyes
sell – to give something for money
send – to make something go to another place
show – to let someone see something

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🏃‍♂️ Movement & Travel

arrive – to get to a place
depart – to leave a place
drive – to control a car or vehicle
fly – to travel by plane
go – to move from one place to another
leave – to go away from somewhere
return – to come back
run – to move fast
walk – to move on your feet
follow – to go after someone
turn – to change direction
move – to change place
pass – to go by something
stay – to not move away
stop – to finish or end
travel – to go from one place to another
reach – to arrive at a place
explore – to see or visit a place
climb – to go up something

---

💡 Thinking & Feeling

think – to use your mind
know – to understand something
learn – to get knowledge
remember – to keep in your mind
understand – to know the meaning
believe – to think something is true
consider – to think about carefully
decide – to make a choice
expect – to think something will happen
imagine – to think of something not real
notice – to see or hear something
prefer – to like one thing more than another
realize – to understand something suddenly
recognize – to know someone or something
worry – to feel anxious
hope – to want something to happen
like – to enjoy something
love – to like something very much
hate – to not like something
enjoy – to like doing something

####################

And a couple of useful verbs:

---

When you talk about a controversial topic, people may not always say what they really feel.
But their body language can tell you many things.
Here is how you can understand it better.

---

1. Posture (how someone sits or stands)

Posture shows how relaxed or defensive a person is.

• If someone sits straight and faces you, they are open and interested.
• If they lean a little forward, they want to listen or say something important.
• If they lean back, they may feel uncomfortable or want distance.
• Arms crossed can mean they are protecting themselves, disagreeing, or not ready to listen.
• Arms relaxed at the sides or hands on the table show they feel calm and safe.
• If a person turns their body away from you, they may want to stop or change the topic.

➡️ Tip: Notice if their body moves closer (interest) or away (discomfort).

---

2. Eyes

The eyes show emotions very clearly.

• Normal eye contact (looking at you sometimes, then away) shows they are paying attention.
• Too much eye contact (staring) can feel aggressive or angry.
• Too little eye contact (looking down or to the side) can mean they feel shy, guilty, or nervous.
• Blinking quickly can mean stress or confusion.
• Closing eyes for a moment might mean they don’t like what they heard.
• If their pupils (black part of eyes) get bigger, they are interested or emotional.

➡️ Tip: If eye contact changes suddenly, something in the topic affected them.

---

3. Face

Facial expressions show the person’s emotions before they speak.

• Smiling with eyes and mouth means they feel friendly or happy.
• Smiling only with the mouth means it’s a polite or fake smile.
• Tight lips, clenched jaw, or red face can mean anger or stress.
• Raised eyebrows can mean surprise, doubt, or disbelief.
• Frowning (brows down, forehead lines) shows confusion or disagreement.
• Biting lips can show worry or uncertainty.

➡️ Tip: Watch if the face becomes tighter or softer during the talk — it tells how they feel inside.

---

4. Hands and arms

Hands often show what a person feels, even when the face looks calm.

• Open hands mean they are honest or want to connect.
• Hiding hands, putting hands in pockets, or folding arms can mean they feel unsure or defensive.
• Pointing fingers, chopping the air, or hitting the table show strong emotion or anger.
• Playing with objects (pen, phone, hair) can mean nervousness.
• Touching face or neck can mean they feel stressed or insecure.
• Hands moving slowly and softly show calm and comfort.

➡️ Tip: When a person’s hands become very still, they might be angry or holding back feelings.

---

5. Voice

The voice can change with emotion even if the words are polite.

• Higher voice often means nervousness, stress, or excitement.
• Lower voice can mean calmness or trying to control emotions.
• Speaking very fast means they are emotional or want to finish quickly.
• Speaking slowly means they are thinking carefully.
• Pausing often can show they are unsure or want to choose words carefully.
• Flat tone (no emotion) can mean they are tired, angry inside, or have given up.

➡️ Tip: If the voice changes suddenly, it usually means the topic touched something important.

---

6. Changes during the discussion

It’s important to notice how the person changes while you talk.

• Maybe they were relaxed at the beginning but became tense later.
• Maybe they smiled before, but now look serious.
• Maybe they moved closer, but now move away.
  All these are signals that their emotions are changing.
  It may mean the topic became too strong, personal, or uncomfortable.

➡️ Tip: If you see this, you can pause or say something friendly like,
“Maybe this topic is a bit difficult — what do you think?”

---

7. Context (the situation and culture)

Not everyone uses body language the same way.

• In some cultures, eye contact is polite; in others, it can feel rude.
• Some people naturally move more, others stay still.
• Some are shy and may cross arms just because they feel cold or careful, not angry.

So, don’t judge from one sign only.
Always look for groups of signs — for example:
Crossed arms + no eye contact + short answers = possible disagreement.

➡️ Tip: Think about who the person is and what the situation is before deciding what it means.

---

8. How to react when you see tension

If you see that the other person is getting tense, angry, or defensive:

1. Stay calm. Don’t copy their anger or tension.
2. Speak slowly and softly. A quiet tone helps them relax.
3. Show respect with words like:
   • “I see what you mean.”
   • “That’s interesting — tell me more.”
4. Keep your body open:
   • Don’t cross your arms.
   • Sit or stand in a relaxed way.
   • Nod sometimes to show you listen.
5. Smile a little (if it feels natural).
6. Don’t interrupt. Let them finish.
7. If it’s too emotional, you can suggest to take a short break.

➡️ Tip: When you stay calm and friendly, the other person often does the same.

---

• you agree?
  

---

How to Sit in Meetings and Use Body Language in Tourism and Hospitality

Meetings are very important in tourism and hospitality. They help people talk, share ideas, and plan work. Meetings can be with guests, colleagues, managers, or tour groups. In tourism, you meet many people every day. How you sit, move, and use your body is very important. Your body can speak before you talk. Good body language shows confidence, politeness, and friendliness. Bad body language can give a bad impression.

This guide is for young people starting a career in tourism and hospitality. It shows where to sit in meetings and how to use your body. It has many examples, mistakes to avoid, and practical tips.

---

Part 1: Where to Sit in Meetings

1.1 General Rules

• Always arrive early. Early people can choose a good seat.
• Sit where you can see the leader or speaker.
• Do not sit at the far end if you want to participate.
• Sit straight and politely.

---

1.2 Big Tables in Hotels or Offices

Hotels often have big rectangular tables. Sometimes meetings are in conference rooms.

Tips:

• The head of the table is for the manager or team leader.
• Sit near the leader if you are a new employee.
• Sit in the middle of one side if you need to speak.
• Avoid sitting with your back to the door. This can be distracting.

Example:
You are a new receptionist. The hotel manager calls a meeting about guest services. You sit on the side, near the manager, hands on the table, looking at the speaker. This shows interest.

---

1.3 Round Tables

Round tables are common in tourism workshops or small group meetings.

• Everyone can see each other.
• Sit near the leader or trainer.
• Sit next to a friendly colleague if you are nervous.

Example:
A tour company organizes a training session for guides. You sit next to someone you know and near the trainer. You can ask questions if needed.

---

1.4 Small Tables

Small meetings may have 2–4 people, for example, talking with a guest or manager.

• Sit opposite the other person if you are discussing something important.
• Sit next to them if you work together.
• Do not sit with your back to the window. Light on your face is polite.

Example:
A guest comes to the hotel reception to ask about a tour. You sit opposite the guest, listen carefully, smile, and take notes.

---

1.5 Meetings Without Tables

Sometimes you meet in a room with just chairs, like a tour briefing or group discussion.

Here is very important advice for beginners:

1. Sit in the middle row. Not the first row, not the last row.
   • The first row can be too close, and some people feel nervous.
   • The last row is too far, you may not hear clearly and people may not see you.
   • The middle row is just right. You can see the speaker, hear everything, and people can see you.
   • Sitting in the middle row makes you look interested and polite.
   Example:
   In a hotel training session, you sit in the middle row. You can see the trainer’s slides, hear everything, and the trainer can see that you are paying attention.
2. Sit near people you know if the meeting is informal.
   • Meetings can feel nervous for beginners.
   • Sitting near people you know makes you comfortable.
   • You can ask questions quietly if you do not understand.
   • You can work together easily in group activities.
   Example:
   During a tour guide meeting, you sit next to a friendly colleague. When the trainer asks a question, you can whisper your answer and feel more confident.
3. Sit near the speaker if you want to listen carefully.
   • When you sit near the speaker, you can hear every word.
   • You can see gestures and slides clearly.
   • You can ask questions easily.
   • Sitting near the speaker shows interest and respect.
   Example:
   During a guest briefing, you sit close to the speaker. You notice small details about the tour, so you can help guests better later.

Summary:

• Middle row = comfortable, polite, easy to see and hear.
• Near people you know = less nervous, easy to participate.
• Near speaker = clear understanding, good impression.

---

1.6 Special Seats

Some seats have special meaning:

• Near the leader: Shows respect.
• Near the exit: Shows you want to leave early. Not always polite.
• Corner seat: Shows you are quiet. You may not speak much.
• Middle seat: Shows you are active. You want to speak and join.

---

Part 2: Body Language in Tourism Meetings

Body language is very important. In tourism, your body communicates politeness and confidence. Guests and managers notice your hands, arms, legs, posture, face, and eyes.

---

2.1 Hands

Hands show interest, confidence, and respect.

Good hand positions:

• Hands on the table or on your lap.
• Hands moving slowly when explaining.
• Hands visible, not in pockets.

Bad hand positions:

• Hands in pockets = nervous or lazy.
• Arms crossed = defensive or angry.
• Playing with phone or pen = not interested.

Example:
During a meeting with tour guides, you explain a new schedule. You move your hands slowly to show points, hands visible, looking confident.

---

2.2 Arms

• Keep arms relaxed, not tense.
• Open arms = friendly and polite.
• Crossed arms = closed or negative.

Example:
A guest asks for help. You stand with open arms, smile, and nod. The guest feels welcome.

---

2.3 Legs

Legs also show feelings.

• Sit with legs together or crossed at the knee. Polite.
• Do not bounce legs = nervousness.
• Do not put feet on the table = rude.

Example:
During a briefing with your team, you sit calmly, legs together, listening carefully.

---

2.4 Posture

• Sit straight but relaxed.
• Lean slightly forward = interest.
• Lean too much back = lazy or disinterested.
• Slouching = boredom.

Example:
In a hotel staff meeting, you lean slightly forward, hands visible, looking at the speaker. You appear interested and polite.

---

2.5 Face and Eyes

Face and eyes are very important.

• Look at the speaker = respect.
• Smile politely = friendly.
• Nod sometimes = understanding.
• Avoid frowning = can show anger or confusion.

Example:
During a guest meeting, you look at the guest, smile, and nod. The guest feels valued.

---

2.6 Head Movements

• Nod head = agreement.
• Tilt head slightly = listening carefully.
• Shake head = disagreement. Use carefully.

Example:
During a tour guide training, you tilt your head and nod. The trainer knows you are paying attention.

---

2.7 Speaking with Body

• Stand up if explaining or presenting.
• Use slow hand gestures.
• Maintain eye contact with the group.
• Lean slightly forward = confident.
• Do not point at people = rude.

Example:
Explaining a tour schedule to new colleagues. You stand, hands moving slowly, look at everyone, and smile.

---

2.8 Listening with Body

• Lean forward slightly.
• Hands visible and relaxed.
• Nod sometimes.
• Smile when appropriate.
• Take notes to show interest.

Example:
During a guest feedback session, you lean forward, nod, and take notes. Guest sees you are serious and polite.

---

2.9 Group Meetings

• Face the group.
• Turn body to speaker.
• Keep open posture, do not close yourself.
• Avoid whispering = rude.

Example:
In a hotel weekly staff meeting, you sit in the middle, hands on table, listening to everyone, nodding sometimes.

---

2.10 Virtual Meetings

• Sit in a quiet place.
• Sit straight, look at camera.
• Hands visible, not playing with objects.
• Smile politely.
• Keep background clean.

Example:
During an online tour company meeting, you sit straight, look at camera, nod and smile. Colleagues see you are polite and professional.

---

2.11 Combining Sitting and Body Language

Where you sit + body language = strong impression.

• Sit near the leader + good posture = confident and respectful.
• Sit in middle + smile + nod = active and interested.
• Sit far + slouch + crossed arms = bored or nervous.

---

2.12 Common Mistakes in Tourism Meetings

1. Sitting at the far end and looking away.
2. Slouching or resting head on hand.
3. Checking phone or fidgeting.
4. Crossing arms in a guest meeting.
5. Feet on chair or table.
6. Talking too fast or too loud.
7. Avoiding eye contact.

Tip: Always observe your body and adjust posture.

---

2.13 Cultural Differences

• In some countries, smiling is very important.
• In others, direct eye contact can be seen as rude.
• Use polite gestures according to the culture.
• Always observe colleagues and guests.

Example:
A Japanese guest prefers slight bow and polite nod, not strong eye contact.

---

2.14 Practical Tips for Tourism Beginners

1. Arrive early. Choose good seat.
2. Keep hands visible, relaxed.
3. Sit straight, slightly forward.
4. Smile politely.
5. Nod sometimes.
6. Avoid fidgeting or phone.
7. Observe others’ body language.
8. Use hands to explain slowly.
9. Keep legs still, feet on floor.
10. Look at speaker and guests.

---

2.15 Mini Scenarios

Scenario 1: Hotel Manager Meeting

• You are new receptionist. Manager explains new check-in process.
• Sit side, near manager, hands on table, lean forward slightly, nod and smile.

Scenario 2: Tour Briefing

• Tour guide explains next trip.
• Sit in middle, take notes, hands relaxed, nod when you understand.

Scenario 3: Guest Feedback

• Guest gives suggestions.
• Sit opposite guest, hands visible, smile, nod, write notes.

Scenario 4: Online Training

• You join Zoom call for new software.
• Sit straight, look at camera, take notes, smile occasionally.

Scenario 5: Team Brainstorm

• Group meeting to plan events.
• Sit near active colleagues, hands visible, nod, participate politely.

---

• you agree?

---

Introduction

Body language is very important. People can understand you without words. Your body shows your feelings and your thoughts. Good body language makes people feel happy. Bad body language can make people feel sad, nervous, or angry. Learning body language helps you communicate better. In this text, we will talk about body, hands, and legs. We will see good and bad examples. We also give examples for school and everyday life.

---

Body

Good Body Posture

Good body posture shows that you are confident and polite. It is important to stand and sit properly.

• Stand straight.
• Shoulders back.
• Head up.
• Relax your body.

Examples:

• When you meet a teacher, stand straight and smile. Look at the teacher in the eyes.
• When you speak in class, sit straight. Look at your friends or teacher.
• When you walk in school or a market, walk slowly with head up.

Good feelings from good posture:

• Confidence
• Politeness
• Friendliness
• Calmness

---

Bad Body Posture

Bad body posture shows that you are tired, sad, lazy, or not confident.

• Slouching (back is not straight)
• Head down
• Shoulders forward
• Arms crossed

Examples:

• When you sit in class and slouch, the teacher thinks you are not interested.
• When you walk with your head down, people may think you are sad.
• When you cross your arms all the time, people may think you are angry or unfriendly.

Bad feelings from bad posture:

• Weakness
• Shyness
• Rudeness
• Nervousness

---

Tips for Body Posture

• Look at people in the eyes. Not too long, just a little.
• Stand like a tree: feet on the ground, body straight.
• Sit with your back straight. Hands can rest on the table or lap.
• Relax your shoulders. Do not make them tense.

Exercise:

• Every morning, look in the mirror and practice standing straight.
• Sit in class and check your posture every 10 minutes.

---

Hands

Good Hand Gestures

Hands are important. Good gestures help you speak clearly and politely.

• Open hands show honesty and friendship.
• Small movements are calm and polite.
• Hands on the table when you speak show respect.

Examples:

• When you greet a teacher, shake hands politely or wave your hand.
• When you explain something in class, use small hand movements.
• When you meet friends, open your hands and smile.

Good feelings from good gestures:

• Respect
• Friendliness
• Confidence
• Calmness

---

Bad Hand Gestures

Bad gestures can make people feel uncomfortable.

• Hands in pockets show laziness.
• Fists show anger.
• Too many hand movements show nervousness.
• Pointing at people can be rude.

Examples:

• When you talk to friends with hands in pockets, it looks lazy.
• Showing a fist to someone can make them feel scared.
• Moving hands too fast while talking shows you are nervous.
• Pointing at a teacher or elder is bad in many countries.

Bad feelings from bad gestures:

• Anger
• Nervousness
• Laziness
• Rudeness

---

Tips for Hands

• Keep hands open, but not too big.
• Use small movements to explain ideas.
• Do not touch your face or hair too much.
• Hands can rest on your lap or table if you do not move them.

Exercise:

• Practice talking to a friend with open hands.
• Watch yourself in the mirror. Move hands slowly and calmly.

---

Legs

Good Leg Positions

Legs also show your feelings. Good positions make you look polite and confident.

• Feet on the ground.
• Legs together when sitting.
• Stand straight with feet apart, but not too wide.

Examples:

• Sit in class with legs together. Look at the teacher.
• Stand straight in front of friends. Keep feet stable.
• Walk slowly with feet straight and steady.

Good feelings from good leg positions:

• Respect
• Confidence
• Calmness
• Politeness

---

Bad Leg Positions

Bad leg positions can show laziness, disrespect, or nervousness.

• Crossed legs when speaking to someone older
• Moving feet too much
• Leaning on one leg all the time
• Legs open too wide when sitting

Examples:

• Crossed legs in front of a teacher can look rude.
• Moving feet while sitting shows impatience.
• Leaning too much on one leg shows laziness.
• Sitting with legs open too wide can look rude.

Bad feelings from bad leg positions:

• Rudeness
• Impatience
• Laziness
• Nervousness

---

Tips for Legs

• Keep feet on the ground.
• Sit with legs together or crossed politely.
• Stand straight, feet shoulder-width apart.
• Move legs slowly when walking.

Exercise:

• Practice sitting straight in class or at home.
• Walk slowly in your house. Keep feet straight.

---

Summary

Body language is very important. Body, hands, and legs show how we feel and what we think. Good posture, good hand gestures, and good leg positions make people feel happy and calm. Bad posture, bad gestures, and bad leg positions make people feel nervous, uncomfortable, or angry.

Remember:

• Stand and sit straight.
• Smile and relax your body.
• Use small hand movements. Open your hands.
• Keep feet on the ground. Move slowly.

Practice daily:

• Look in the mirror. Check body, hands, and legs.
• Practice with friends or family.
• Learn good habits slowly.

If you practice every day, your body language will be good, polite, and confident. People will like talking with you, and you will feel happy and calm.

---

• you agree?

---

Body Language:
Head, Eyes, and Face

Body language is very important. People can understand our feelings and thoughts without words. We use our head, eyes, and face every day. Good body language shows that we are friendly, polite, happy, and confident. Bad body language can show that we are angry, nervous, sad, or rude.

This text explains many positive and negative ways to use the head, eyes, and face. It gives many examples for school, friends, home, and public life. It also gives tips for students to practice good body language.

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1. Head

The head is very important in body language. We move the head in many ways to show feelings.

Positive head language:

• Nodding (up and down) → shows agreement and attention.
  Example: Teacher: “Do you understand?” You nod and say: “Yes, I understand.”
• Slight tilt → shows interest and curiosity.
  Example: A friend tells a story. You tilt your head to show you listen.
• Head straight → shows confidence and calmness.
  Example: Answer a question in class. Keep your head straight.
• Slow head movement → shows calm and polite behavior.
  Example: Turn your head slowly to look at classmates.
• Small forward movement → shows interest.
  Example: Lean your head slightly forward while listening.
• Slow nodding while talking → shows agreement.
  Example: During group work, nod while your friend speaks.

Negative head language:

• Shaking head fast → shows disagreement, anger, or impatience.
  Example: Say “No, no, no!” too quickly.
• Too many movements → shows nervousness or restlessness.
  Example: Move your head left and right too much.
• Head down → shows shyness, sadness, or fear.
  Example: Look at the floor when speaking in class.
• Head back → shows arrogance or pride.
  Example: Lean back with your head high while talking to friends.
• Moving head too slowly → can show lack of attention.
  Example: Slowly turn your head while someone is talking; it can look like you are bored.

Extra examples:

• Nod slowly to show calmness.
• Tilt your head slightly to show curiosity.
• Head down and no movement shows sadness or shyness.
• Small forward head movement shows interest in conversation.

---

2. Eyes

Eyes are very powerful in body language. They show feelings, attention, and honesty.

Positive eye language:

• Eye contact → shows honesty, attention, and respect.
  Example: Look at your friend when they speak.
• Normal blinking → looks calm and natural.
• Soft gaze → shows kindness and friendliness.
• Looking around slowly → shows interest and curiosity.
• Slight squint → shows concentration and thinking.
• Gentle widening of eyes → shows interest or surprise.
• Looking at people gently → shows kindness and respect.
• Quick glance to share attention → shows participation.

Negative eye language:

• No eye contact → shows shyness, hiding something, or lack of attention.
• Staring too long → is rude or scary.
• Rapid eye movements → show nervousness or fear.
• Rolling eyes → shows disrespect or annoyance.
• Closed eyes too much → shows tiredness or avoiding communication.
• Looking down too much → shows insecurity.
• Blinking too fast → shows stress or nervousness.

Extra examples:

• Look at your teacher while answering a question.
• Look at friends while listening to their story.
• Look at family gently when speaking.
• Avoid staring at strangers.
• Blink normally to look calm and natural.

---

3. Face

The face shows emotions. It can show happiness, sadness, anger, fear, or surprise.

Positive face language:

• Smile → shows friendliness, politeness, and happiness.
• Relaxed face → shows calmness and confidence.
• Raised eyebrows slightly → shows interest.
• Open mouth lightly when surprised → shows natural reaction.
• Gentle laugh → shows happiness and friendliness.
• Cheeks slightly raised while smiling → shows real happiness.
• Small frown to show thinking → shows attention.
• Gentle lip movement → shows calm talking.
• Soft jaw → shows relaxed mood.

Negative face language:

• Frown → shows anger, sadness, or disapproval.
• Tight lips → shows stress, nervousness, or fear.
• Grimace → shows dislike or discomfort.
• Blank face → shows no interest.
• Too big expressions → can confuse or scare people.
• Cheeks tense → shows stress.
• Jaw tight → shows anger or fear.
• Overly open mouth → can look strange or nervous.

Extra examples:

• Smile to show friendliness and politeness.
• Relax face in class or meetings.
• Small frown shows thinking.
• Grimace shows dislike carefully.
• Gentle laugh shows happiness.
• Cheeks relaxed to show calm mood.
• Jaw soft while talking or listening.

---

4. Head, Eyes, and Face Together

Positive combinations:

• Nod head, look at eyes, smile → shows friendliness and attention.
• Tilt head slightly, soft eyes, gentle smile → shows curiosity and kindness.
• Straight head, calm eyes, relaxed face → shows confidence.
• Slow nodding, attentive eyes, small smile → shows respect and politeness.
• Slight eyebrow raise, smile, gentle head tilt → shows interest.

Negative combinations:

• Shake head fast, avoid eye contact, frown → shows anger, nervousness, or rudeness.
• Head down, no eye contact, tight lips → shows fear or shyness.
• Rapid head movements, wide eyes, frown → shows nervousness.
• Head back, staring, grimace → shows arrogance or rudeness.
• Eyebrows down, lips tight, head down → shows unhappiness or anger.

Extra examples:

• Positive: At school, nod while listening, look at the teacher, smile → polite and interested.
• Negative: Shake head, avoid eyes, frown → rude or upset.
• Positive: At home, tilt head, soft eyes, gentle smile → friendly and calm.
• Negative: Look down, tight lips, head down → shy or nervous.

---

5. Everyday Life Examples

School:

• Good: Nod head, look at teacher, smile.
• Bad: Shake head, look at phone, frown.

Friends:

• Good: Tilt head, soft eyes, smile.
• Bad: Avoid eye contact, stare too long, grimace.

Home:

• Good: Relaxed face, gentle eyes, nod while listening.
• Bad: Frown, look down, shake head quickly.

Public:

• Good: Soft smile, calm eyes, head straight → polite.
• Bad: Roll eyes, stare, grimace → rude.

Interviews:

• Good: Nod head, look at eyes, slight smile → confident.
• Bad: Shake head, avoid eyes, tight lips → nervous or rude.

Extra examples:

• At a shop, smile and look at the cashier → polite.
• At a bus stop, soft eyes and small nod → friendly.
• At a meeting, straight head, calm eyes → confident.
• At home, look at family gently, small smile → friendly and kind.

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6. Practice Tips

1. Smile when you meet people.
2. Nod to show agreement.
3. Look at people when speaking.
4. Keep your face calm and relaxed.
5. Avoid shaking head too fast.
6. Observe teachers and friends for body language.
7. Practice in front of a mirror.
8. Watch videos and copy positive gestures.
9. Use soft gaze to show kindness.
10. Small forward head movement shows interest.
11. Raise eyebrows slightly to show attention.
12. Relax your jaw and cheeks to show calm mood.
13. Blink normally to look natural.
14. Practice small gestures slowly at home.
15. Combine head, eyes, and face for clear communication.

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7. Mini Exercises

Exercise 1: Match the gesture with meaning.

• Nodding → __________
• Shaking head fast → __________
• Smile → __________
• Frown → __________

Exercise 2: Observe your friend. Write what their body language shows:

• Head: _____
• Eyes: _____
• Face: _____

Exercise 3: Practice in front of a mirror:

• Nod slowly, look at eyes, smile.
• Tilt head, soft gaze, gentle smile.
• Shake head fast, avoid eyes, frown (see how it looks).

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8. Conclusion

Body language is very important. The head, eyes, and face show feelings every day. Good body language is friendly, polite, calm, and happy. Bad body language is rude, nervous, angry, or sad. Students can practice nodding, eye contact, and smiling every day. Good body language helps communication. It makes people feel comfortable. Practice every day to improve.

---

##################

Correct version:

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Exercise 1: Match the gesture with meaning

• Nodding → agreement, understanding, polite
• Shaking head fast → disagreement, anger, impatience
• Smile → friendliness, happiness, politeness
• Frown → anger, sadness, dislike

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Exercise 2: Observe your friend

This one depends on your friend! But here is an example:

• Head: Slightly tilted → shows interest
• Eyes: Looking at me → shows attention
• Face: Gentle smile → shows friendliness and happiness

Tip: Observe carefully. Try to see if their gestures are positive (friendly, polite) or negative (nervous, angry, sad).

---

Exercise 3: Practice in front of a mirror

Step 1: Nod slowly, look at eyes, smile → practice friendly and polite body language
Step 2: Tilt head, soft gaze, gentle smile → practice interest and kindness
Step 3: Shake head fast, avoid eyes, frown → practice angry, nervous, or rude body language (just for practice, not for real situations!)

Tip: Look carefully at your head, eyes, and face together. Notice how your expression changes with each gesture.

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##################

• Ari: what does body language say?

Type of Body Language	What it Says	What Can Go Wrong
1. Smile	Shows friendliness, openness, and approachability. Makes guests feel welcome and comfortable.	Smile too little → seem cold or unfriendly; smile too much → seem fake or nervous. Avoid forced smiles.
2. Eye contact	Shows attention, respect, and interest. Guests feel heard. Maintain natural eye contact when speaking or listening.	Look too little → appear rude or distracted; look too much → seem intimidating or uncomfortable.
3. Posture (stand straight)	Signals confidence, professionalism, and respect. Helps guests trust you.	Slouch [to sit or stand with your back and shoulders bent forward] → seem lazy or uninterested; too stiff → appear nervous or unfriendly. Avoid leaning backward too much.
4. Open hands	Indicates honesty, transparency, and readiness to help. Guests feel safe and welcome.	Hands hidden → appear secretive or closed; hands too open or waving → seem careless or distracting.
5. Gestures	Enhances explanations and makes communication clear. Small gestures make you appear natural and friendly.	Too few gestures → appear stiff or boring; too many → distract guests or confuse them.
6. Nodding	Shows understanding, agreement, and encouragement. Makes the guest feel heard and validated.	Too little → seem uninterested; too much → appear fake or sarcastic.
7. Leaning slightly forward	Demonstrates interest and engagement in the conversation.	Lean too much → invade personal space; lean too little → seem bored or distant.
8. Respecting personal space	Shows respect for guest comfort. Makes interactions pleasant.	Stand too close → guests feel uncomfortable; stand too far → seem cold or distant.
9. Mirroring gestures	Builds rapport subtly, showing understanding and connection.	Copy too much → seem mocking or unnatural; copy too little → lose the positive effect.
10. Facial expressions (other than smile)	Shows emotion and understanding (e.g., raising eyebrows, nodding slightly, attentive look).	Expressionless face → seem uninterested; exaggerated expressions → seem fake or dramatic.
11. Tone of voice & pacing	Calm, friendly voice complements body language. Shows patience and respect.	Speak too fast → seem rushed or stressed; speak too slow → seem unsure or bored.
12. Handshake (if culturally appropriate)	Shows respect, confidence, and professionalism.	Weak handshake → seem weak or unsure; too strong → seem aggressive.
13. Head position	Slightly tilted head shows interest; upright head shows confidence.	Head down → seem insecure; head too high → seem arrogant.
14. Seated posture	Leaning slightly forward, hands on lap or table, feet flat → shows attentiveness.	Leaning back, arms crossed → seem closed or uninterested.

#################

1. Smile

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A smile is very important. When Ari smiles, people feel happy and welcome. A smile shows that Ari is friendly and kind. Guests feel comfortable when he smiles. Smiling also makes conversations better. Ari can smile when he meets guests, when he talks, or when he says goodbye. A small smile is enough. Too little smile can look cold. Too much smile can look not real.

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#################

2. Eye contact

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Eye contact is very important in tourism and hospitality. When Ari looks at people in the eyes, it shows he listens and cares about them. Guests feel respected and welcome. Eye contact helps Ari understand the guest and show interest. But Ari must be careful. If he looks too little, guests may feel he is rude. If he looks too much, it can feel uncomfortable.

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##################

3. Posture (stand straight)

When Ari stands straight, it shows he is confident and polite. Guests see that he is professional and ready to help. Standing straight makes Ari look friendly and serious about his work. If he slouches, guests may think he is lazy or bored. If he is too stiff, he can look nervous or unhappy. Good posture helps Ari feel confident and make guests feel comfortable.

##################

4. Open hands

Using open hands is very important. When Ari shows his hands, it tells people he is honest and friendly. Guests feel safe and welcome. Open hands can be on the table, in front of the body, or when explaining something. Do not hide your hands in pockets. Do not wave them too much. Open hands show respect, honesty, and that Ari is ready to help.

##################

5. Gestures

Gestures are movements we make with our hands, arms, or head when we speak. Gestures help people understand what we say. They make communication more clear and friendly. Small gestures show that we are natural and polite. Too many gestures can be confusing or distracting. Too few gestures can make us seem boring or not interested. Using gestures in the right way helps guests feel welcome and comfortable.

##################

6. Nodding

When Ari nods his head while someone speaks, it shows that he understands and listens carefully. Guests feel that he cares about what they say. Nodding also shows agreement and makes the conversation friendly. Ari should nod sometimes, but not too much. If he nods too little, guests may think he does not listen. If he nods too much, it can look fake.

##################

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7. Leaning slightly forward

When Ari leans a little forward, it shows he is interested in the person who talks. Guests feel that Ari listens carefully and cares about them. Leaning forward makes the conversation friendly and warm. But Ari must be careful. If he leans too much, it can make the guest feel uncomfortable. If he leans too little, it can look like he is bored or not interested.

##################

8. Respecting personal space

Respecting personal space is very important in tourism and hospitality. Ari should keep a little distance from guests. This shows that he respects them and wants them to feel comfortable. Standing too close can make guests feel nervous or unsafe. Standing too far away can seem cold or unfriendly. By keeping the right distance, Ari can make guests feel welcome, relaxed, and respected during all interactions.

##################

9. Mirroring gestures

Mirroring gestures means Ari copies small movements of the guest. For example, if the guest moves a hand or nods, Ari can do the same. This shows that he listens and understands the guest. It makes the guest feel comfortable and happy. Ari must do it slowly and gently. If he copies too much or too fast, it can look strange or fake.

##################

10. Facial expressions (other than smile)

Facial expressions show how Ari feels. He can raise his eyebrows to show surprise or interest. He can nod slightly to show he understands. Small expressions make guests feel that Ari listens and cares. If he has no expression, guests may think he is bored. If he makes big or strange expressions, it can look funny or fake. Facial expressions help Ari communicate without words.

##################

11. Tone of voice & pacing

Tone of voice is how Ari speaks. It can be calm, friendly, or nervous. A calm and friendly voice makes guests feel welcome and comfortable. Pacing is the speed of speaking. If Ari speaks too fast, guests may not understand him and feel stressed. If he speaks too slow, guests may feel bored or think he is unsure. A good tone and pace help guests feel happy and respected.

##################

12. Handshake (if culturally appropriate)

A handshake is a way to show respect and confidence. When Ari meets a guest, a handshake can say “Hello” and make the guest feel welcome. It is important to do it gently and not too strong. A weak handshake can look unsure, and a very strong handshake can seem aggressive. Ari must also check if a handshake is okay in the guest’s culture.

##################

13. Head position

Ari’s head position shows how he feels. If he keeps his head straight and upright, it shows confidence. Tilting the head slightly to the side shows interest in the guest. Looking down too much can show shyness or insecurity. Looking too high can show pride or arrogance. Guests notice the head position. A good head position makes Ari look friendly, respectful, and professional in tourism and hospitality.

##################

14. Seated posture

When Ari sits, his body shows if he is polite and interested. He should sit straight, with his back not too bent. Hands can be on his lap or on the table. Feet should stay on the floor. Leaning slightly forward shows he listens. If he leans back too much or crosses his arms, he can look bored or not friendly. Good posture makes guests feel comfortable.

##################

• be prepared for guests showing up in strange costumes
  
  
  Halloween is a holiday every year on October 31st. The name comes from “All Hallows’ Eve”, the night before All Saints’ Day. The word “hallow” means holy or sacred. Halloween started a long time ago with the Celtic festival of Samhain in Ireland and Scotland. This festival marked the end of the harvest and the start of winter. People believed that on this night, the border between the living and the dead became thin, so spirits could visit the world. Later, Christians added their own traditions.

Today, most people do not know this history. Halloween is now a holiday for fun, costumes, and parties. Children wear costumes as ghosts, witches, or monsters and go trick-or-treating, visiting houses and saying “trick or treat!”. “Trick” means a small joke or prank, and “treat” means a gift, usually candy. People usually give candy, so it is mostly fun.

People also carve pumpkins into jack-o’-lanterns to decorate their homes. Some families put Halloween decorations outside, like fake spiders, ghosts, and witches. There are also Halloween parties and haunted houses, where people can feel scared in a safe way. Today, Halloween is a time for children and families to enjoy fun, sweets, and games together, even though it started a long time ago as a festival for spirits and saints.

______________________________

Vocabulary:

• hallow – holy or special ✨
• eve – the night before a day 🌙
• sacred – very special or holy 🙏
• a long time ago – many years before now ⏳
• a festival – a special day or celebration 🎉
• to mark the end – to show the end of something 🛑
• a border – a line between two places or things ➖
• the dead – people who are not alive ☠️
• thin – very small or not thick ➗
• a spirit – a ghost or the soul of a person 👻
• to add something – to include something more ➕
• to wear a costume – to put on special clothes for fun or a party 👗🎩
• a ghost – the spirit of a dead person 👻
• a witch – a person with magic in stories 🧙‍♀️
• to go trick-or-treating – to visit houses on Halloween and ask for candy 🍬🏠
• a joke – something funny you say 😄
• a prank – a funny trick on someone 🤭
• a gift – something you give to someone 🎁
• candy – sweet food, like chocolate or sugar 🍭
• to carve pumpkins – to cut a pumpkin to make a face or picture 🎃🔪
• a decoration – something you put to make a place look nice or special 🎀
• a fake spider – a spider made of plastic or other material, not real 🕷️❌
• a haunted house – a house with ghosts or scary things for fun 🏚️👻
• to feel scared – to feel afraid 😨
• in a safe way – without danger ✅
• to enjoy fun – to have a good time 😃🎉
• sweets – candy or other sweet food 🍫🍬

#######################

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Halloween vocabulary test:

1. What does “hallow” mean?
a) holy or special
b) a small spider
c) a decoration

2. What is “an eve”?
a) a pumpkin night
b) a ghost story
c) night before a day

3. What does “sacred” mean?
a) very special or holy
b) a small joke
c) candy for children

4. What does “a long time ago” mean?
a) a fun party
b) a short time ago
c) many years before now

5. What is “a festival”?
a) a special day
b) a celebration
c) a haunted house

6. What does “to mark the end” mean?
a) to show the end
b) to carve a pumpkin
c) to wear a costume

7. What is “a border”?
a) a candy
b) a line between places
c) a joke

8. What are “the dead”?
a) children in costumes
b) people not alive
c) decorations

9. What does “thin” mean?
a) very small or not thick
b) very scary
c) very sweet

10. What is “a spirit”?
a) a pumpkin
b) a trick
c) a ghost or soul

11. What does “to add something” mean?
a) to include more
b) to carve pumpkins
c) to feel scared

12. What does “to wear a costume” mean?
a) to visit a haunted house
b) to put on special clothes
c) to enjoy fun

13. What is “a ghost”?
a) a fake spider
b) spirit of dead person
c) a joke

14. What is “a witch”?
a) person with magic
b) a ghost
c) a candy

15. What does “to go trick-or-treating” mean?
a) carve pumpkins
b) visit houses for candy
c) put on a costume

16. What is “a joke”?
a) a decoration
b) something funny you say
c) a candy

17. What is “a prank”?
a) a pumpkin
b) a fake spider
c) funny trick on someone

18. What is “a gift”?
a) something you give
b) a trick
c) a ghost

19. What is “candy”?
a) a costume
b) sweet food
c) a haunted house

20. What does “to carve pumpkins” mean?
a) to visit houses
b) to wear a costume
c) to cut a pumpkin

21. What is “a decoration”?
a) something to make nice
b) a joke
c) a candy

22. What is “a fake spider”?
a) a ghost
b) a spider not real
c) a candy

23. What is “a haunted house”?
a) a house with ghosts
b) a pumpkin decoration
c) a candy
————end of audio———-

24. What does “to feel scared” mean?
a) to carve pumpkins
b) to feel afraid
c) to enjoy fun

25. What does “in a safe way” mean?
a) without danger
b) in a haunted house
c) by giving candy

26. What does “to enjoy fun” mean?
a) to wear a costume
b) to have a good time
c) to make a joke

27. What are “sweets”?
a) candy or sweet food
b) a pumpkin
c) a decoration

28. What is “a spirit”?
a) a fake spider
b) a candy
c) a ghost or soul

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__________________

Answers:

1 a, 2 c, 3 a, 4 c, 5 b, 6 a, 7 b, 8 b,
9 a, 10 c, 11 a, 12 b, 13 b, 14 a, 15 b,
16 b, 17 c, 18 a, 19 b, 20 c, 21 a, 22 b,
23 a, 24 b, 25 a, 26 b, 27 a, 28 c

__________________

Correct answers:

1. What does “hallow” mean? – holy or special
2. What is “an eve”? – night before a day
3. What does “sacred” mean? – very special or holy
4. What does “a long time ago” mean? – many years before now
5. What is “a festival”? – a celebration
6. What does “to mark the end” mean? – to show the end
7. What is “a border”? – a line between places
8. What are “the dead”? – people not alive
9. What does “thin” mean? – very small or not thick
10. What is “a spirit”? – a ghost or soul
11. What does “to add something” mean? – to include something more
12. What does “to wear a costume” mean? – to put on special clothes
13. What is “a ghost”? – spirit of dead person
14. What is “a witch”? – person with magic
15. What does “to go trick-or-treating” mean? – visit houses for candy
16. What is “a joke”? – something funny you say
17. What is “a prank”? – a funny trick on someone
18. What is “a gift”? – something you give
19. What is “candy”? – sweet food
20. What does “to carve pumpkins” mean? – to cut a pumpkin
21. What is “a decoration”? – something to make nice
22. What is “a fake spider”? – a spider not real
23. What is “a haunted house”? – a house with ghosts
24. What does “to feel scared” mean? – to feel afraid
25. What does “in a safe way” mean? – without danger
26. What does “to enjoy fun” mean? – to have a good time
27. What are “sweets”? – candy or sweet food
28. What is “a spirit”? – a ghost or soul

######################

🎃Gap-fill exercise:

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1. Halloween comes every year on October 31, the ______ of All Saints’ Day.
   a) evening before
   b) day after
   c) morning before
2. The word “hallow” means something ______.
   a) large or heavy
   b) holy or special
   c) cold or bright
3. Long ago, people held a big autumn ______ called Samhain.
   a) festival
   b) border
   c) house
4. They made fires to ______ the end of harvest time.
   a) close
   b) eat
   c) mark
5. People thought the line between the living and ______ became thin.
   a) the witches
   b) the dead
   c) the animals
6. A ______ is a person with magic in old stories.
   a) friend
   b) witch
   c) dancer
7. Many children ______ special clothes on Halloween night.
   a) draw
   b) sell
   c) wear
8. A ______ is the soul of a person who has died.
   a) candy
   b) hat
   c) spirit
9. Children like to go ______ to ask neighbours for sweets.
   a) playing
   b) trick-or-treating
   c) painting
10. A ______ is something you give to another person.
    a) joke
    b) ghost
    c) gift
11. People like to ______ pumpkins and put lights inside.
    a) carve
    b) sell
    c) paint
12. A ______ is something you put to make a room look nice.
    a) border
    b) story
    c) decoration
13. A ______ spider looks real, but it is not.
    a) fake
    b) small
    c) real
14. Some people visit a ______ house to feel scared for fun.
    a) haunted
    b) cold
    c) dark
15. A ______ is something funny you say to make people laugh.
    a) gift
    b) prank
    c) joke
16. A ______ is a funny trick you play on someone.
    a) ghost
    b) prank
    c) candy
17. People give sweets or ______ to children on Halloween night.
    a) candy
    b) books
    c) games
18. Children love to have fun and feel scared, but always ______.
    a) in the street
    b) in a safe way
    c) in the dark

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————————-

Answers:
1 a, 2 b, 3 a, 4 c, 5 b, 6 b, 7 c,
8 c, 9 b, 10 c, 11 a, 12 c, 13 a,
14 a, 15 c, 16 b, 17 a, 18 b

————————

Correct version:

1. Halloween comes every year on October 31, the evening before All Saints’ Day.
2. The word “hallow” means something holy or special.
3. Long ago, people held a big autumn festival called Samhain.
4. They made fires to mark the end of harvest time.
5. People thought the line between the living and the dead became thin.
6. A witch is a person with magic in old stories.
7. Many children wear special clothes on Halloween night.
8. A spirit is the soul of a person who has died.
9. Children like to go trick-or-treating to ask neighbours for sweets.
10. A gift is something you give to another person.
11. People like to carve pumpkins and put lights inside.
12. A decoration is something you put to make a room look nice.
13. A fake spider looks real, but it is not.
14. Some people visit a haunted house to feel scared for fun.
15. A joke is something funny you say to make people laugh.
16. A prank is a funny trick you play on someone.
17. People give sweets or candy to children on Halloween night.
18. Children love to have fun and feel scared, but always in a safe way.

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######################

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🎃 Match words and definitions:

Words

1. witch
2. spirit
3. hallow
4. decoration
5. to carve pumpkins
6. haunted house
7. to wear a costume
8. prank
9. sacred
10. gift
11. fake spider
12. to feel scared
13. sweets
14. to enjoy fun

Definitions:

a) something you give to someone

b) a spider that is not real, made of plastic or toy material

c) to have a good time and be happy

d) a house with ghosts or scary things for fun

e) very special or holy

f) to put on special clothes for a party or for fun

g) a funny trick you play on someone

h) sweet food, like candy or chocolate

i) a person with magic in stories

j) to cut a pumpkin to make a face or picture

k) to feel afraid

l) something you put to make a room look nice or special

m) the spirit or soul of a person who has died

n) holy or special

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______________________________

Answers:

1 – i 2 – m 3 – n 4 – l 5 – j 6 – d 7 – f 8 – g 9 – e 10 – a 11 – b 12 – k 13 – h 14 – c

______________________________

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######################

Correct version:

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1. witch – a person with magic in stories
2. spirit – the soul of a person who has died
3. hallow – holy or special
4. decoration – something you put to make a room look nice or special
5. to carve pumpkins – to cut a pumpkin to make a face or picture
6. haunted house – a house with ghosts or scary things for fun
7. to wear a costume – to put on special clothes for fun or a party
8. prank – a funny trick you play on someone
9. sacred – very special or holy
10. gift – something you give to someone
11. fake spider – a spider that is not real, made of plastic or toy material
12. to feel scared – to feel afraid
13. sweets – sweet food, like candy or chocolate
14. to enjoy fun – to have a good time and be happy

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######################

True or false:

1. Halloween is celebrated every year on October 31st.
2. The name “Halloween” comes from “All Holy Night.”
3. People once believed spirits could visit the world on Halloween night.
4. Today, most people celebrate Halloween only in churches.
5. Children wear costumes like ghosts or witches.
6. “Trick or treat” means children play music for sweets.
7. A “treat” is something nice, like candy.
8. People carve pumpkins to make decorations called jack-o’-lanterns.
9. Halloween started in America about 50 years ago.
10. A “trick” means a small joke or prank.
11. Many people enjoy visiting haunted houses for fun.
12. On Halloween, people give flowers instead of candy.
13. The word “hallow” means holy or special.
14. Some people decorate their homes with fake spiders and ghosts.

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______________________________

True: 1,3,5,7,8,10,11,13,14
______________________________

Correct version:

1. Halloween is celebrated every year on October 31st.
2. The name “Halloween” comes from “All Holy Night.”
   True is: The name “Halloween” comes from “All Hallows’ Eve.”
3. People once believed spirits could visit the world on Halloween night.
4. Today, most people celebrate Halloween only in churches.
   True is: Today, most people celebrate with costumes, parties, and trick-or-treating.
5. Children wear costumes like ghosts or witches.
6. “Trick or treat” means children play music for sweets.
   True is: “Trick or treat” means children ask for candy from houses.
7. A “treat” is something nice, like candy.
8. People carve pumpkins to make decorations called jack-o’-lanterns.
9. Halloween started in America about 50 years ago.
   True is: Halloween started a long time ago with the Celtic festival of Samhain.
10. A “trick” means a small joke or prank.
11. Many people enjoy visiting haunted houses for fun.
12. On Halloween, people give flowers instead of candy.
    True is: On Halloween, people give candy or sweets.
13. The word “hallow” means holy or special.
14. Some people decorate their homes with fake spiders and ghosts.

######################

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🎃 Interview, fill in, words below:

harvest- haunted – pumpkins – festival – visit –
prank – holiday – candy –
holy – trick-or-treating –
fake – gift

————————————–

1. Q: What is Halloween?
A: Halloween is a __________ every year on October 31st.

2. Q: Where does the name “Halloween” come from?
A: The name comes from “All Hallows’ Eve.”

3. Q: What does “hallow” mean?
A: Hallow means __________ or special.

4. Q: When did Halloween start?
A: Halloween started a long time ago with the Celtic __________ of Samhain.

5. Q: Why did people celebrate Samhain?
A: They celebrated to mark the end of __________ and the start of winter.

6. Q: What did people believe about spirits?
A: People believed spirits could _________ the world on Halloween night.

7. Q: How do children celebrate Halloween today?
A: Children wear costumes and go __________.

8. Q: What is trick-or-treating?
A: Trick-or-treating is when children visit houses and ask for __________ .

9. Q: What does “trick” mean?
A: Trick means a small joke or __________.

10. Q: What does “treat” mean?
A: Treat means a__________, usually candy.

11. Q: What do people do with pumpkins?
A: People carve __________to make jack-o’-lanterns [a pumpkin that people cut a face into and put a light inside.].

12. Q: What other fun activities do people do?
A: People enjoy fun at Halloween parties and in __________ houses.

13. Q: How do people decorate their homes?
A: They use decorations like __________ spiders and ghosts.

---

——————————————–

Correct version:

---

1. Q: What is Halloween?
A: Halloween is a holiday every year on October 31st.

2. Q: Where does the name “Halloween” come from?
A: The name comes from “All Hallows’ Eve.”

3. Q: What does “hallow” mean?
A: Hallow means holy or special.

4. Q: When did Halloween start? [past simple => check]
A: Halloween started a long time ago with the Celtic festival of Samhain.

5. Q: Why did people celebrate Samhain? [past simple => check]
A: They celebrated to mark the end of harvest and the start of winter.

6. Q: What did people believe about spirits?
A: People believed spirits could visit the world on Halloween night. [past simple => check]

7. Q: How do children celebrate Halloween today?
A: Children wear costumes and go trick-or-treating.

8. Q: What is trick-or-treating?
A: Trick-or-treating is when children visit houses and ask for candy.

9. Q: What does “trick” mean?
A: Trick means a small joke or prank.

10. Q: What does “treat” mean?
A: Treat means a gift, usually candy.

11. Q: What do people do with pumpkins?
A: People carve pumpkins to make jack-o’-lanterns.

12. Q: What other fun activities do people do?
A: People enjoy fun at Halloween parties and in haunted houses.

13. Q: How do people decorate their homes?
A: They use decorations like fake spiders and ghosts.

---

######################

A kid tells about her plans for Halloween:

On Halloween, I wear a costume. I can be a ghost, a witch, or a monster. I go trick-or-treating with my friends. We visit houses and say, “Trick or treat!” People give us candy and sweets.

At home, I help carve pumpkins. We make jack-o’-lanterns and put a light inside. My family puts decorations like fake spiders and ghosts around the house.

I go to Halloween parties and sometimes visit a haunted house. It is a little scary, but I feel safe. I have a lot of fun and laugh with my friends. Halloween is my favorite holiday!

>>>>>Rewrite the story starting with

>>>>>>>>>>On Halloween she wears a costume. She can be……..

>>>>>and make all changes necessary.

______________________________

Correct version:

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In Halloween she wears a costume. She can be a ghost, a witch, or a monster. She goes trick-or-treating with her friends. They visit houses and say, “Trick or treat!” People give them candy and sweets.

At home, she helps carve pumpkins. They make jack-o’-lanterns and put a light inside. Her family puts decorations like fake spiders and ghosts around the house.

She goes to Halloween parties and sometimes visits a haunted house. It is a little scary, but she feels safe. She has a lot of fun and laughs with her friends. Halloween is her favorite holiday!

---

######################